How to hire a field technical representative

How to hire a field technical representative, step by step

Here's a step-by-step field technical representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a field technical representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new field technical representative
• Step 8: Go through the hiring process checklist

What does a field technical representative do?

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1. Identify your hiring needs

   The field technical representative hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect field technical representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of field technical representatives.

   Type of Field Technical Representative	Description	Hourly rate
   Field Technical Representative	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$16-37
   Pharmaceutical Sales Representative	The job of pharmaceutical sales representatives is to inform and educate doctors about a company's medical and pharmaceutical products. They serve as the link between a company and healthcare professionals to hit sales targets... Show more	$20-52
   Professional Healthcare Representative	Professional Healthcare representatives are sales employees who manage the company's healthcare products and healthcare client accounts. They are in charge of achieving the sales targets of the company... Show more	$10-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Support
   • Customer Satisfaction
   • Product Knowledge
   • Technical Issues
   • Cooling Towers
   • Technical Knowledge
   • Inbound Calls
   • Post Sales
   • Outbound Calls
   • SQL
   • Technical Problems
   • Test Equipment
   • R

   Check all skills

   Responsibilities:

   • Serve as a SME and the main point of contact when agents and other leads have questions.
   • Update systems with new application and OS version.
   • Write, implement, and maintain SQL queries and reports.
   • Attend advanced training courses for PC OS and hardware troubleshooting.
   • Maintain the SQL database, track updates per version of server, and replace system files.
   • Handle a large volume of tech support issue via remote desktop and phone calls and performance of administrative functions.

   More field technical representative duties

3. Make a budget

   Including a salary range in your field technical representative job description is a great way to entice the best and brightest candidates. A field technical representative salary can vary based on several factors:

   • Location. For example, field technical representatives' average salary in montana is 59% less than in maryland.
   • Seniority. Entry-level field technical representatives earn 55% less than senior-level field technical representatives.
   • Certifications. A field technical representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a field technical representative's salary.

   Average field technical representative salary

   $52,665yearly

   $25.32 hourly rate

   ---

   Entry-level field technical representative salary

   $35,000 yearly salary

   Updated December 13, 2025

   Average field technical representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Michigan	$74,490	$36
   2	Virginia	$66,988	$32
   3	Illinois	$65,344	$31
   4	California	$64,474	$31
   5	New York	$61,930	$30
   6	Florida	$56,933	$27
   7	Nevada	$55,268	$27
   8	Arizona	$55,146	$27
   9	Pennsylvania	$54,874	$26
   10	Colorado	$54,457	$26
   11	Georgia	$51,506	$25
   12	Texas	$50,589	$24
   13	Tennessee	$50,029	$24
   14	Louisiana	$49,460	$24
   15	Minnesota	$47,526	$23
   16	Wisconsin	$47,413	$23
   17	Utah	$42,507	$20
   18	Hawaii	$40,665	$20
   19	Nebraska	$39,471	$19

   Average field technical representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	MSC Software	$89,558	$43.06
   2	HP	$86,325	$41.50	27
   3	Baker Hughes	$84,454	$40.60	64
   4	Bayer	$84,360	$40.56	492
   5	Los Alamos National Laboratory	$80,897	$38.89	3
   6	Stantec	$77,831	$37.42	102
   7	Accenture	$74,615	$35.87	399
   8	Other World Computing	$70,517	$33.90
   9	Bechtel Corporation	$66,662	$32.05	74
   10	Carrier	$66,008	$31.73	81
   11	BCforward	$65,663	$31.57	13
   12	Arrow Electronics	$61,959	$29.79	89
   13	Leidos	$56,653	$27.24	100
   14	Johns Manville	$56,389	$27.11
   15	Chromalloy Gas Turbine LLC	$54,893	$26.39
   16	Metro Sales	$54,621	$26.26	4
   17	CentiMark	$53,019	$25.49	132
   18	Pacific Architects and Engineers	$52,709	$25.34
   19	Automotive Art	$50,070	$24.07	1
   20	Viasat	$49,708	$23.90	7

4. Writing a field technical representative job description

   A field technical representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a field technical representative job description:

   Field technical representative job description example

   Are you a self-starter? Do you think different? At Arrow Electronics, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment. We embrace change and continuous improvement, driving both to the mutual benefit of our clients and ourselves. We are looking for like-minded people who can share our passion for success
   
   We are looking for a Field Technical Representative who has the right mix of technical prowess and business savvy and can confidently find, select, resource and win new business opportunities. Other qualifications include intermediate experience using Excel and PowerPoint office tools and can quickly become competent on CRM and Business Intelligence (BI) tools such as Oracle, Salesforce and Microsoft Power BI. This person should be a self-starter who can prioritize their activities to maximize Design Wins and Sales Revenue around the electronic component products and services they support. This person should be conscious of the value of the opportunities they are driving and provide appropriate levels of support and resources with a effort to maximize sales revenue and design wins. The ideal candidate will be able to quickly respond and support our salespeople with their customer's technical issues while also finding and driving new opportunities on their own. The ideal candidate should be able to quickly learn the company's sales support systems to confidently search for new leads to pursue with or without the responsible account manager.What You'll Be Doing:Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.Participate as technical lead on large, complex customer engagements involving broad, system solutions and identify and drive demand creation by maximizing Arrow content on designs.Partner with the sales team across pre-and post-sales activities, providing advanced technical support and consulting to promote demand creation. Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales. Provide technical leadership to the branch, customers, and suppliers shaping strategy and guiding technical direction/priorities.Demonstrate an advanced understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs, including vertical segmentation. Position Arrow's differential value proposition, supplier technologies, as well as, competitor technologies. Possess a complete knowledge of products and full knowledge of entire scope of assigned lines. Has sound product knowledge of Arrow's line card. Attend supplier trainings.Manage supplier and customer expectations by building and developing relationships with senior level decision makers, keeping stakeholders up-to-date on activities, plans, and progressing towards initiatives. Deepen and broaden connections with key decision makers within suppliers and customers.Attend and actively participate in strategic branch meetings and QBR. Use ROI concepts for making strategic business plans and decisions. Develop and drive strategic technical plans by supplier line or customer solutions. Successfully create, organize and conduct engineering customer events or conference or engineering training. Support design services initiatives.What We're Looking For:Bachelors Degree in Electrical Engineering, Computer Science, Mechanical Engineering or related field.4+ years of related work experience.Hardware Design/Firmware Design/FPGA Design experience desired.What We Offer at Arrow:At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Extended Health Care, Dental and VisionRegistered Retirement Savings PlanPaid Time OffGrowth OpportunitiesShort-Term/Long-Term Disability InsuranceAnd more!
   Annual Hiring Range/Hourly Rate:
   $78,100.00 - $165,000.00
   
   Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
   Location:
   CA-ON-Mississauga (Superior Blvd)
   Time Type:
   Full time
   Job Category:
   Sales

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right field technical representative for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your field technical representative job on Zippia to find and recruit field technical representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit field technical representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new field technical representative

   Once you've decided on a perfect field technical representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new field technical representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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