Front Desk Agent
Front desk agent job in Franklin, TN
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements:
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Front Desk Agent
Front desk agent job in Franklin, TN
Part-time Description
PURPOSE:
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquiries about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment etc.
Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Use proper two-way radio etiquette when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Be fully familiar with the brand frequency program, level, and awards.
Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related fields helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.)
Ability to participate in the creation of an enjoyable work environment
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOE
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
Front Desk Agent
Front desk agent job in Brentwood, TN
Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
DUTIES & RESPONSIBILITIES
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Hotel Front Desk Agent (Part Time)
Front desk agent job in Smyrna, TN
Job DescriptionBenefits:
Employee discounts
Free uniforms
Paid time off
Job Title: Front Desk Agent Company: Courtyard by Marriott Nashville - Smyrna
Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
Answer phone calls and emails, providing assistance with bookings and general inquiries.
Offer recommendations on hotel amenities, local dining options, and attractions.
Coordinate with housekeeping and maintenance teams to address guest requests promptly.
Maintain accurate guest records while upholding confidentiality and security standards.
Resolve guest concerns or complaints in a courteous and timely manner.
Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.
Qualifications:
Experience:
MUST have FOSSE experience.
Previous front desk, hospitality, or customer service experience required.
Skills:
Strong communication and problem-solving abilities.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Other Requirements:
Professional demeanor and a positive, team-oriented attitude.
Flexibility to work various shifts, including evenings, weekends, and holidays.
If you have a passion for hospitality, wed love for you to join our team!
Attendance Clerk
Front desk agent job in Columbia, TN
Job Description
Job Overview: Enter student attendance in the student management software to include: student tardies, absences, student notes, field trips, and attendance for classes with substitutes.
Job Functions:
Perform clerical activities and functions related to student enrollment and attendance, requiring familiarity with policies, procedures, and regulations.
Maintain knowledge of state, local, and school system guidelines regarding school attendance.
Communicates with parents, students, staff, etc. in person, by telephone or letter for the
purpose of providing information on a variety of attendance issues and meeting district and state absence notification requirements.
Maintains a variety of attendance records, schedules, and files (manual and/or computer) (e.g.,
contact and telephone logs, student attendance, school calendars, etc.) for the purpose of providing reliable information in compliance with district policies.
Prepares a variety of reports and written materials (e.g., standardized, and specialized attendance reports, letters to parents, etc.) for the purpose of conveying information regarding school and/or district activities and procedures.
Ensure accuracy of attendance records, including verification of forgeries and truancies for the purpose of complying with State laws governing attendance accounting.
Maintain student information in the student management software.
Enroll and withdrawal of students.
Investigate and report "no show' students.
Job duties may vary depending on the school's grade levels
Guest Service Agent
Front desk agent job in Franklin, TN
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Guest Services Agent
Front desk agent job in Franklin, TN
Southall
is a premier destination bringing nature, produce and people together in a powerful and unique way. The Guest Services Agent will greet and register guests and provide the highest level of service to provide an exceptional stay.
Responsibilities:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Complete Night Audit
Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate.
Requires continual standing and movement throughout front office area.
Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and accurately record vouchers, traveler s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Regular attendance in conformance with the standards, which may be established by Southall from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Summon front service/bell assistance to escort guests to their rooms as appropriate.
Operate facsimile machine to send, receive, and log incoming transmissions. When possible, hand- deliver incoming faxes using the message function of the computer.
Use the photocopier to make copies and scans of items as required.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Skills and Experience:
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Individuals are required to meet the minimum bonding standards.
All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
Education:
High School diploma preferred
OUR BENEFITS
Competitive compensation package
Medical, dental, vision, short and long-term disability, company-provided life insurance
Generous paid time off accruals
9 paid holidays annually
401k and company match
Education reimbursement
Best-in-class Employee Assistance Program
Free weekly outdoor activities and wellness classes
30% internal discounts
Fresh and free daily meal
Bountiful internal growth opportunities
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Guest Service Agent
Front desk agent job in Franklin, TN
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer need; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently • Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
Qualifications
Education
Preferred
High School degree or better
Guest Service Agent
Front desk agent job in Franklin, TN
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
FRONT DESK CLERK - PARKS AND RECREATION DEPARTMENT/CIVIC CENTER (SEASONAL POSITION)
Front desk agent job in Gallatin, TN
CITY OF GALLATIN The City of Gallatin is currently taking applications for Front Desk Clerks at the Gallatin Civic Center. Responsibilities include assisting patrons and Civic Center members, collecting ID cards and appropriate fees, and providing information concerning facilities, services, and programs. Applicants must be a minimum of 16 years old and be able to successfully pass a drug screen. Applicants who are 18 years old or older must also pass a background check. Starting hourly rate range is $13.00-$16.00.
PLEASE NOTE:
Applications will be accepted until the position is filled. Applications are accepted on an ongoing basis to fill vacancies throughout the season.
The City of Gallatin is an Equal Opportunity Employer, drug-free with policies of non-discrimination on the basis of race, sex, religion, color, national or ethnic origin, age, disability or military service.
APPLICATION INSTRUCTIONS:
Interested persons should apply on-line at ******************* Click on the Jobs tab and you'll see a list of Employment Opportunities. Scroll to the position, click the apply button and follow the instructions.
Code : 2110-12
Type : EXTERNAL
Location : LEISURE SERVICES
HOURLY RATE RANGE: $13.00-$16.00
Front Desk Receptionist
Front desk agent job in Franklin, TN
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Primary duties may include, but are not limited to:
• The Receptionist is responsible for handling all incoming office calls and redirect to proper parties.
• Must be comfortable speaking and handling phone work in an office environment.
• Will also be organizing, directing and supporting the lobby area of the office.
• They perform a wide variety of administrative duties while operating the company switchboard which include supporting work force management and various operations reports.
• The Receptionist promotes a positive company image while interacting with fellow employees, clients and vendors.
Qualifications
Minimum Education/Qualifications/Licensures:
HS diploma or GED
At least 2 years' strong front office/admin experience from a healthcare background
Excellent verbal and written communication skills
Customer service minded
Proficient with computers
Ability to multi-task
Additional Information
Hello!
My name is Krishna Gapuz and I am a Recruiting Consultant with Healthcare Support. I specialize in the placement of medical professionals nationwide (both clinical and non-clinical). Are you an experienced Front Desk Processing Clerk in Santa Rosa, CA area looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a growing company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered “yes” to any of these questions - this is the position for you!
If you would like to be considered for this opportunity please respond to this Email as soon (today) as possible! (or you're more than welcome to call me at my office 321-574-6926.
Front Desk/Host
Front desk agent job in Clarksville, TN
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the Front Desk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $13 - $18.75 per hour
Salary Range:
13
-
18.75
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyHotel Front Desk Attendant
Front desk agent job in Clarksville, TN
Job DescriptionWe are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Compensation:
$12 - $14 hourly
Responsibilities:
Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Take reservations over the telephone, through emails and in person, including groups
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Qualifications:
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Availability to work flexible schedules, including weekends and holidays.
Proven customer service experience with a strong guest-focused mentality
Experience in hospitality or customer service is preferred but not required.
About Company
ARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.
BODYROK Murfreesboro Studio Advisor - Front Desk/Receptionist
Front desk agent job in Murfreesboro, TN
Replies within 24 hours Benefits:
1 Free pair of grip socks
Studio membership
BODYROK Murfreesboro offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes!
We are looking for committed and dedicated individuals that exhibit CARE about clients' experience and CARE to assist our trainers in creating the ultimate experience. We exist as a community where clients can be challenged, engage in mind-body connection, create social connection, and feel good about themselves.
If you resonate with that and desire to help facilitate this, PLEASE APPLY! We would love to have you!
Job Summary:
The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you'll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:
Deliver the BODYROK Service Promise; contribute to running a clean, friendly, kind, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
Assist members/guests in person when they are in the studio and over email as inquiries come in.
Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
Initiate tasks and perform duties without direction/micromanagement.
Monitor incoming emails and ensure proper check-in procedures are followed.
Your earning potential via commission is limited only by your own personal drive and willingness to succeed. This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete. No limits, no thresholds: just unlimited commissions.
Essential Duties & Responsibilities:
Member and Guest Check-in Compliance
Greet all incoming members and guests
Ensure all check-in procedures are followed
Thank guests for coming as they exit
Sales
Create new business internally through member promotions, referrals, and inquiries
Promote specials to current and future guests
Reach out to existing and potential members via email for sales opportunities
Reconcile and report all incoming and outgoing transitions
Successfully attain personal sales revenue targets
Customer Service & Operations
Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
Promote and sell merchandise
Follow up with members who have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests
Environment Management
Update Supply Request Log and Maintenance Log (depending on the issue)
Keep the front desk area and entryway clutter-free, orderly, and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Qualifications:
Self-starter, self-motivated
Be passionate about health + wellness
Be engaging
1-2 years of customer service or sales experience preferred
1-2 years MindBody software experience preferred
Competitive drive to succeed in commission sales and performance based culture
Excellent customer service skills
Knowledge of sales practices and techniques
Independent, self-starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail-oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
Certifications / Educational Requirements:
High School Diploma or GED required
Physical Requirements:
The employee occasionally sits, walks, kneels, and reaches with hands and arms
Ability to lift and/or move up to 25 lbs.
Work Environment:
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the studio environment is loud
Must be comfortable interacting with people and making them feel welcome
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Compensation: $18.00 per hour
BODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!
Auto-ApplyFront Desk Associate
Front desk agent job in Murfreesboro, TN
We are looking for a Front Desk Associate to serve as our members' and employees' primary point of contact. This position will manage memberships sales, day-to-day tasks, and all aspects of a member's request about their membership and the gym. This team member is expected to be outgoing, energetic, a problem solver, and have the ability to greet hundreds of members a day with a consistent smile. We're looking for a candidate with an extreme passion for the fitness industry with workout or gym experience.
Prior to our Grand Opening, this position involves membership sales and business to business marketing.
Excellent verbal and written communications skills required. If you are looking for a company that cares about its employees, gives the opportunity to advance, and provides a TEAM atmosphere - Send your resume now!
Front Desk- ACME Athletics
Front desk agent job in Clarksville, TN
Job Description
Acme Athletics is seeking a part-time Front Desk Attendant. The role of Front Desk Attendants is to greet and direct members, guests, and staff as they enter the facility. This position will assist members with inquiries about facility operations and policies and perform various administrative duties.
Responsibilities
Connect with and check in with clients when they come into the facility
Check upcoming daily schedules to ensure there are no conflicts or potential problems.
Answer emails, Facebook messages, and voicemails
Address client frustrations when necessary
Inform staff daily of anything new added to the schedule and specifics on any accounts or appointments.
Look through tasks on the checklist to ensure everything was thoroughly done during the previous shift.
Monitor the back of the facility to ensure everyone has what they need, are where they need to be, and build relationships with clients.
Ensure transitions between clients and areas go smoothly.
Coordinate with coaches on planning events and details.
Get information to marketing via Asana to make flyers.
Enter the event onto Mindbody and send a specific coach a sign-up link.
Follow up with registered participants to confirm the day, time, and equipment they should bring.
Make sure any damages are repaired.
Monitor all equipment to be sure it's in good condition and where it needs to be
Coordinate with coaches for any special requests.
Ordering supplies when needed (Equipment, products, cleaning supplies…)
Required Skills
Detail-oriented individual.
Excellent customer service skills.
Ability to communicate effectively with both staff and guests.
Cash processing procedures.
Computer skills.
Self-starter
Ability to look ahead on a schedule or event and catch potential problems before they happen
Organization
Schedule:
Job type: Part-time, 20 to 30 hours weekly
Evenings, Nights, Weekends
Open availability preferred
Salary: $12.00 per hour
Benefits:
Employee discounts
Dental and Vision Insurance
Schedule:
Evenings, Nights, Weekends
Flexibility
Ability to commute/relocate:
Clarksville, TN 37043: Reliably commute or plan to relocate before starting work (Required)
Experience:
Customer Service experience
Cash Handling experience
Work Location: One location
Ready to join our team? Apply today and become a part of the ACME Athletics family!
At ACME Athletics, we are committed to creating a safe and inclusive work environment and welcome applications from all backgrounds. We comply with all state and federal employment laws, and we prioritize diversity, equity, and inclusion in our workplace.
Evenings, Nights, Weekends
Open availability preferred
20 to 30 hours
Front Desk
Front desk agent job in Spring Hill, TN
Job DescriptionThe sales position is focused on obtaining new club memberships, maintaining a clean facility, and creating a motivational space to help our members reach their goals. Here at Workout Anytime we are looking for a great team player who is personable, reliable, and goal oriented.
Responsibilities:
Achieve Quota: Consistently meet or exceed sales goals. While this goal will vary month to month, on average a good sales rep will generate 50 new memberships each month. (Competencies: competitiveness, work-ethic, motivation)
Call all Leads Within Two Days and Convert 30% into Appointments: Reps must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities. (cold calling, verbal communications, adaptability, listening, selling, rapport building, persuasiveness)
Conduct Effective Club Tours: Within two weeks, know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential members needs. Present the clubs product line as a solution to the customers needs appealing to their emotions and preferred buying methodology. (customer needs analysis, analytical skills, solution selling, insight, intelligence, develop connections, ability to learn and apply skills)
Become Product Expert: Proactively learn all aspects of the clubs programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the clubs offerings and develop a series of techniques to present these products as solutions to specific customer needs. (desire and ability to learn/apply, initiative, self-improvement, goal oriented, creativity)
Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness. (team skills, cooperation, understanding, sensitivity)
Requirements:
Deep understanding of all Workout Anytime business systems, including ABC DataTrak and ClubOS
Superior written and verbal communication skills
A team player, with the ability to work within the organization to achieve company objectives
Excellent analytical skills
Knowledge and passion for fitness
Outstanding organizational skills, with the ability to manage multiple priorities and projects
Qualifications:
Demonstrated ability to sell and train others to sell.
Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
Flexibility in response to unexpected changes in work assignments.
Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
Must have knowledge of office administrative procedures.
Proficiency in computer skills including Word, Excel, Outlook, PowerPoint.
Be able to work flexible hours including weekends.
Front Desk Receptionist
Front desk agent job in Clarksville, TN
Pet Palace is looking for caring individuals to work at our professional pet boarding/daycare/grooming facilities. We are a fun team that takes pride in our jobs and most importantly, WE LOVE DOGS! What makes Pet Palace so special? We truly care about our employees and want to see everyone grow!
Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.
Candidate should possess a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast-paced volume environment and have great customer service skills.
Responsibilities:
Communicate with clients in a very friendly and professional way.
Answering phones, scheduling appointments and reservations
Being attentive to client and pet needs.
Customer service skills.
Job tasks added as needed.
Check-in and out clients.
Process payment transactions, correctly.
Keeping the lobby and groom areas clean and tidy including but not limited to: keeping reception desk, lobby, groom kennels and holding rooms clean and sanitary, cleaning floors, bathroom, and rotating laundry.
Relay appropriate information to/from clients to groomers, staff, and/or management.
Computer skills: Able to learn our system and other skills needed to effectively navigate our software.
Requirements:
* Animal lover
*Outgoing and Quick learner
* Responsible and reliable
* Ability to handle difficult dogs in a calm professional manner with patience and kindness.
* Maintain a clean and orderly work area, and have a neat and professional appearance.
* Ability to manage time effectively
* Ability to lift/move up to 60 lbs.
* Dependable transportation and phone
* Punctual
Pay: $10 - $15/hour
Benefits:
Employee discount
Monthly tips
Flexible schedule
Shifts Offered:
Day shift 6:50am - 1:00pm
Night shift 1:00pm - 7:00pm
HOLIDAY PAY & PEAK PAY
Auto-ApplyFront Desk Agent
Front desk agent job in Franklin, TN
Description:
PURPOSE:
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquiries about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment etc.
Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Use proper two-way radio etiquette when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Be fully familiar with the brand frequency program, level, and awards.
Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related fields helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.)
Ability to participate in the creation of an enjoyable work environment
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOE
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
Requirements:
Guest Services Agent
Front desk agent job in Franklin, TN
Job Description
Southall
is a premier destination bringing nature, produce and people together in a powerful and unique way. The Guest Services Agent will greet and register guests and provide the highest level of service to provide an exceptional stay.
Responsibilities:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Complete Night Audit
Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate.
Requires continual standing and movement throughout front office area.
Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and accurately record vouchers, traveler's checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Regular attendance in conformance with the standards, which may be established by Southall from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Summon front service/bell assistance to escort guests to their rooms as appropriate.
Operate facsimile machine to send, receive, and log incoming transmissions. When possible, hand- deliver incoming faxes using the message function of the computer.
Use the photocopier to make copies and scans of items as required.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Skills and Experience:
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Individuals are required to meet the minimum bonding standards.
All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
Education:
High School diploma preferred
OUR BENEFITS
Competitive compensation package
Medical, dental, vision, short and long-term disability, company-provided life insurance
Generous paid time off accruals
9 paid holidays annually
401k and company match
Education reimbursement
Best-in-class Employee Assistance Program
Free weekly outdoor activities and wellness classes
30% internal discounts
Fresh and free daily meal
Bountiful internal growth opportunities
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.