Front desk agent jobs in Gastonia, NC - 317 jobs

As a Resident Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles. Responsibilities Provide the highest quality of service to guests at all times Check guests in and out efficiently and in a friendly manner Handle guest mail and messages with professionalism and accuracy Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies Take reservations and manage room blocks and special requests Answer switchboard calls following proper telephone etiquette standards Monitor room availability and assist AGM/GM with yield management and restrictions Handle guest safe deposits per established procedures Keep the lobby and desk area clean and presentable Maintain thorough knowledge of emergency and security procedures ATTENTION: This is a second shift onsite position with overnight on call responsibilities. Candidates unable to meet these requirements need not apply. Qualifications High school diploma or equivalent required; hospitality or supervisory experience preferred Strong leadership and team management skills Excellent communication and interpersonal abilities Ability to multitask and remain professional in a fast-paced environment Detail-oriented with strong organizational skills Flexibility to work varied shifts, including evenings, weekends, and holidays Commitment to delivering outstanding guest service Benefits (Full-Time Associates Only) Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) program with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Hotel :Hilton Charlotte Airport 2800 Coliseum Centre Drive. Charlotte, NC 28217 Full time. Compensation Range : $19.35-$21.00/hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specif Front Desk, Supervisor

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Team Leader, Hotel

As a Resident Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamles Supervisor, Front Desk, Resident, Hospitality

A growing company in Charlotte, NC, is seeking a professional Receptionist to join their team. As the first point of contact for our patients, you will play a critical role in ensuring a seamless, welcoming, and efficient experience. The ideal candidate is a multitasker who thrives in a fast-paced clinical environment and maintains a high level of empathy and professionalism. Primary Responsibilities Act as the primary point of contact for all visitors, ensuring a professional welcome and managing the guest check-in process. Manage a multi-line phone system, directing inquiries to the appropriate departments and handling professional correspondence via email. Maintain the professional appearance of the lobby, conference rooms, and common areas; manage office supply inventory and vendor deliveries. Assist with the coordination of onsite meetings, including calendar management, catering orders, and basic troubleshooting of conference room technology. Support various departments with data entry, document preparation, mail distribution (incoming/outgoing), and digital filing. Compensation & Schedule Pay Range: $18.00 - $22.00 per hour, commensurate with experience. Employment Type: Contract Schedule: Monday - Friday, standard business hours (e.g., 8:00 AM - 5:00 PM). Location: Strictly Onsite - Charlotte, NC. Benefits Health & Wellness: Comprehensive Medical, Dental, and Vision insurance. Retirement: 401(k) Required Qualifications Education: High School Diploma or equivalent required; Associate's degree preferred. Experience: Minimum of 1-2 years of preferred experience in a medical office, clinic, or hospital setting. Technical Skills: Proficiency with EMR software and Microsoft Office (Word and Outlook). Core Competencies: Strong understanding of HIPAA and patient privacy laws. Exceptional verbal and written communication skills. Ability to remain calm and organized under pressure in a high-volume environment. Reliable attendance and a professional appearance.

Primary Location: Cornelius, NC Secondary Location: Charlotte, NC (as needed) We are seeking a Mobile Office Associate to support our operations primarily at a call center in Cornelius, NC, with additional on-site support at client locations in Charlotte, NC, including law firms and financial institutions. This role is ideal for someone who enjoys variety in their workday, has a friendly and professional demeanor, and is comfortable traveling between locations when needed. The majority of time will be spent handling inbound calls for a small warranty center. When call volume allows or coverage is needed, the Mobile Office Associate will assist with administrative and print-related support at client offices. Schedule: Monday through Friday Shift Hours May Vary Between: 7:30 AM - 4:30 PM 8:30 AM - 5:30 PM 10:00 AM - 7:00 PM Pay Rate: $20.75 per hour Benefits: Full benefits eligibility after 60 days of employment Key Responsibilities Call Center Support (Primary Function): Handle inbound customer calls for a warranty service center in a professional, courteous, and efficient manner. Provide accurate information, answer questions, and route inquiries appropriately. Document calls and customer information clearly and accurately in internal systems. Maintain a positive customer experience while managing call volume and service expectations. On-Site Office & Print Support (Secondary Function): Provide administrative and operational support at law firms and financial institutions in the Charlotte area as needed. Assist with printing, scanning, copying, and document production tasks. Support general office services such as mail handling, file organization, and front-office assistance. Follow client-specific procedures, confidentiality standards, and service-level expectations. Mobile & Operational Support: Travel between Cornelius and Charlotte locations as needed; flexibility and reliability are key. Adapt quickly to different office environments, systems, and workflows. Represent the company professionally at all client sites. Qualifications & Experience Previous call center experience, particularly handling inbound calls, strongly preferred. Experience with printing, reprographics, or office services is a plus. Strong communication and interpersonal skills with a friendly, service-oriented approach. Comfortable driving between locations; reliable transportation required. Ability to multitask, stay organized, and remain calm in a fast-paced environment. High attention to detail and commitment to confidentiality and professionalism. Basic computer proficiency; ability to learn new systems quickly. Ideal Candidate Traits Personable, professional, and customer-focused. Flexible and adaptable; enjoys variety in daily responsibilities. Dependable, punctual, and self-motivated. Comfortable interacting with a wide range of clients and customers. Team player who can also work independently. Why Join Us Consistent weekday schedule with varied shift options. Competitive hourly pay and full benefits after 60 days. Exposure to multiple professional environments including call centers, law firms, and financial institutions. A role that values professionalism, adaptability, and personality. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel Who we are: The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation. Plus, our Gallery Restaurant that has exceptional cuisine that creates unique experiences for our guests. We are looking for motivated individuals who are passionate about exceeding guests' expectations. Job Summary: The Front Desk Supervisor oversees all front desk operations at the hotel. This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities. Job Duties Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and company policy, to include confirming reservations, assigning rooms, processing payment and issuing/activating room keys. Acts as a hotel ambassador by promptly and professionally greeting all guests. Promotes and enrolls guests in the Marriott Bonvoy membership program, ensuring that members are appropriately recognized and all Marriott standards are met. Provides assistance and answers guests' questions in person and via phone and email regarding the property, local areas of interest and area restaurants. Responds quickly to and resolves guests' concerns, to include resolving any late and/or disputed charges. Follows up to ensure guest satisfaction. Trains newly hired Front Desk Agents and conducts regular brand and job-related training. Generates a variety of reports related to front desk operations, including closing reports and the daily number of arrivals and departures. Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, room blocks, etc. Education and Experience High school diploma or equivalent; associates degree preferred 2+ years of hotel front desk experience Previous supervisory experience Experience using point of sale systems preferred Skills and Abilities Excellent verbal and written communication skills Detail oriented Ability to prioritize and organize work Strong time management skills Proficient computer skills using Microsoft Office Basic mathematical skills Ability to work a flexible schedule, including evenings, weekends and holidays Physical Requirements * Ability to stand for extended periods, sit, walk, talk, hear, reach, grasp and perform repetitive motions * Ability to push, pull, lift, carry or otherwise move up to 10 lbs. Benefits: 401k after 90 days, fully vested, company match to 3% Medical (4 plan choices) Dental (2 Plan choices) Vision Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts Discounts at our Gallery Restaurant and Spa EEO and ADA Statements The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response. Requirements Weekdays, weekends, and holidays are required. 2nd shift 3pm to 11:30PM The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Will be dually trained as front desk as well as hotel operator. Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary Description 17.00

Avid-Amusement Park | 154 Springhill Farm Rd. Fort Mill, SC 29715 Join Maya Hotels and Take the Next Step in Your Career! Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Guest Service: Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Reservations & Bookings: Manage hotel reservations, ensuring accuracy in the booking process. Process online and phone reservations, verify guest details, and assign rooms based on preferences. Stay informed on room availability, rates, and special promotions to provide accurate information to guests. Work closely with housekeeping and other hotel departments to ensure seamless guest experiences. Administrative Tasks: Keep the front desk area clean, organized, and stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management. Answer phone calls promptly and professionally, redirecting calls or taking messages as needed. Safety & Security: Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information. Monitor the lobby area to ensure a safe and welcoming environment for guests and employees. Respond to emergency situations such as medical incidents or fire alarms by following established procedures. Team Collaboration: Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly. Communicate effectively with team members to share information and resolve issues. Participate in training programs and meetings to enhance job knowledge and skills. Education, Skills and Abilities: Education: High school diploma or equivalent; additional education in hospitality is a plus. Experience: Previous experience in customer service, hospitality, or hotel front desk operations preferred. Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner. Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently. Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment. Technical Skills: Proficiency in computer systems, hotel reservation software, and basic accounting principles. Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer. Flexibility: Ability to work various shifts, including evenings, weekends, and holidays. Physical Requirements: Ability to stand for extended periods of time. Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage. Ability lifting items up to 25lbs as needed. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Transdev in Concord, NC is hiring a Scheduler/Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Competitive compensation package of minimum $17.00 per hour - Maximum $19.00 per hour Benefits include: + Vacation: up to 20 days per year + Sick days: up to 4 days per year + Holidays: 7 paid holidays + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Communicate late vehicle service and verifying "No Shows" with customers. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6935 Pay Group: TGQ Cost Center: 373 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Job Description We are looking for Guest Services Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotel's facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we'd like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate. Compensation: $17 per hour Responsibilities: Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Promptly address guests' requests Actively listen to and resolve complaints Ensure guests with special needs receive personalized services Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences, and programs offered Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks, and check on progress Recommend local tourist spots, including places to dine and shop Establish friendly relationships with regular hotel clients Qualifications: Skills Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred. Hands-on experience with Hotel Management software (On-Q, a plus) Proficiency in English; knowledge of other languages is a plus Customer service driven with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills, along with the ability to motivate a team to high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred) About Company Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Job Description Job Responsibilities The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include: Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Audit and balance reports from the day shifts Schedule guest wake-up calls and reservations for the following day Verify that all shift work has been completed as outlined on shift checklist Respond to guest inquiries, concerns and complaints as needed Communicate to all departments as needed Answer phones and place reservations Balance cash drawers and record receipts Email shift report to all team members Benefits Family Focused Culture Development and Promotion Opportunities Competitive Pay Health, Vision, Dental and Supplemental Insurance Paid Vacation and Holiday Pay 401 k Uncapped Employee Referral Program About Tara and Uncompromised Hospitality Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality . Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality . Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us. Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality .

We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest service s is provided while maintaining productivity; assists in coordination and placement of front desk, reservations, and concierge associates. Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability. Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all associates. Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations. Assists Front Office Manager with guest supply inventory and product ordering as necessary. Other duties as assigned. Qualifications: Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208 Join Maya Hotels and Take the Next Step in Your Career! Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels , we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Guest Service: Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Reservations & Bookings: Manage hotel reservations, ensuring accuracy in the booking process. Process online and phone reservations, verify guest details, and assign rooms based on preferences. Stay informed on room availability, rates, and special promotions to provide accurate information to guests. Work closely with housekeeping and other hotel departments to ensure seamless guest experiences. Administrative Tasks: Keep the front desk area clean, organized, and stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management. Answer phone calls promptly and professionally, redirecting calls or taking messages as needed. Safety & Security: Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information. Monitor the lobby area to ensure a safe and welcoming environment for guests and employees. Respond to emergency situations such as medical incidents or fire alarms by following established procedures. Team Collaboration: Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly. Communicate effectively with team members to share information and resolve issues. Participate in training programs and meetings to enhance job knowledge and skills. Education, Skills and Abilities: Education: High school diploma or equivalent; additional education in hospitality is a plus. Experience: Previous experience in customer service, hospitality, or hotel front desk operations preferred. Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner. Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently. Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment. Technical Skills: Proficiency in computer systems, hotel reservation software, and basic accounting principles. Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer. Flexibility: Ability to work various shifts, including evenings, weekends, and holidays. Physical Requirements: Ability to stand for extended periods of time. Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage. Ability lifting items up to 25lbs as needed. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

We are looking for Guest Services Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotel's facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we'd like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate. Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Promptly address guests' requests Actively listen to and resolve complaints Ensure guests with special needs receive personalized services Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences, and programs offered Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks, and check on progress Recommend local tourist spots, including places to dine and shop Establish friendly relationships with regular hotel clients Skills Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred. Hands-on experience with Hotel Management software (On-Q, a plus) Proficiency in English; knowledge of other languages is a plus Customer service driven with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills, along with the ability to motivate a team to high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest service s is provided while maintaining productivity; assists in coordination and placement of front desk, reservations, and concierge associates. Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability. Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all associates. Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations. Assists Front Office Manager with guest supply inventory and product ordering as necessary. Other duties as assigned. Qualifications: Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.