Front desk agent jobs in Melrose, MA

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. Qualifications Minimum of 1-2 years' experience in a luxury hotel environment preferred High school diploma or equivalent Previous experience with OPERA preferred Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to use various computer programs including MS Office Suite Additional Information Hourly Wage: Intro rate at $27.90, hourly rate after 90 days is $31.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. Qualifications Minimum of 1-2 years' experience in a luxury hotel environment preferred High school diploma or equivalent Previous experience with OPERA preferred Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to use various computer programs including MS Office Suite Additional Information Hourly Wage: Intro rate at $27.90, hourly rate after 90 days is $31.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

As a Reservations Agents at The Cadogan you will join our fantastic Reservations team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include * Handle incoming reservation inquiries via phone, email, and online booking platforms. * Process guest reservations accurately and efficiently, ensuring all details are recorded correctly. * Provide information about room rates, availability, hotel facilities, and services to potential guests. * Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system. * Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction. About Us Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather - take a seat and grab a drink; you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional. The Belmond & LVMH Family The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Requirements What You Bring: * Warm, genuine and approachable character * Excellent team working skills * Great attention to detail Applicants must have eligibility to work in the UK. Benefits What We Offer: The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: * Competitive salaries with generous service charge * Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site * Dedicated hospitality-specific benefits platform and many more We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

Essential Functions Greet and welcome guests upon arrival, ensuring a warm and friendly first impression. Register guests into the computer system, verifying reservation details and processing payments. Handle cash and balance the cash drawer, maintaining accurate financial records. Provide guests with information about hotel facilities and local attractions. Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment. Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction. Maintain extensive knowledge of the hotel's services, facilities, and the local area. Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards. Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue. Work cohesively with the team, supporting management and collaborating professionally with co-workers. Skills and Abilities Understand the mission, vision, and goals of the hotel  Must be able to prioritize and work efficiently with limited supervision  Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs  Must possess basic computer skills  Strong attention to detail and the ability to handle multiple tasks simultaneously  General knowledge of the city where hotel is located and its attractions  Extensive knowledge of the hotel, its services and facilities  Ability to handle cash and balance cash drawer required  Strong team player, able to partner with management and other employees in a professional manner  Job Qualifications/Requirements Education: High School diploma or GED equivalence  Experience: 1 year of Customer Service experience preferred Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements: The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation Ability to bend and twist, push and pull, stoop, and kneel Ascend and descend a ladder Disclaimer We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.    KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] This is a part-time position, offering $18.50 per hour. A minimum of 1 year of customer service experience is preferred. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure smooth operations and service by effectively communicating with your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as realtor and potential homebuyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are a must! Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements are available for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off on your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status. #ZR As of the date of this ad, the pay for this position is $18.50 per hour. Historically, it has paid between $18 and $19 per hour across multiple locations and shifts.

Job Description Nicholson Plumbing in Hudson, MA is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to hearing from you.

We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business. Greets guests in a professional, friendly, and welcoming manner. Processes guest check-ins and check-outs in a timely and efficient manner. Verifies guest information or completes registration process by inputting/retrieving information. Assigns rooms based on preferences and availability. Processes cash and/or credit card payments and provides receipts for transactions. Provides information about hotel services, amenities, and local attractions. Handles guest inquiries, requests, and complaints in a courteous and professional manner. Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities. Responds to internal / external phone calls promptly, ensuring effective communication with guests. Retrieves mail, small packages for customers as requested. Adheres to all company policies and procedures. Works closely with housekeeping and maintenance to ensure rooms are ready for guests. Retrieves and inputs into the POS system all room service orders. Communicates guest feedback to management for continuous improvement. Assists with coordinating transportation, concierge services, and other guest-related requests. Maintains an organized front desk area, ensuring all necessary supplies are stocked. Maintains records of guest complaints, concerns, and resolutions for follow-up. Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies. Updates the reservation system with guest information, room availability, and changes. Completes any tasks assigned by the Manager On Duty. Remains calm and alert during emergency situations and heavy hotel activity. Follows safety and security procedures/ rules. Knows hotel fire prevention and emergency procedures. Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. KNOWLEDGE, SKILLS, ABILITIES The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. High school diploma preferred. Prior hospitality experience preferred but not required. Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services. Must possess the ability to understand and follow directions and perform job functions under limited supervision. Must possess the ability to read, write, speak, comprehend and communicate effectively in English. Must possess excellent telephone etiquette skills. Must possess the ability to access and accurately input information using a moderately complex computer system. Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error. Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights. PHYSICAL REQUIREMENTS Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions. Must be able to stand during the entire shift. Must possess the ability to lift, push & pull up to twenty-five (25) pounds maximum. Must be capable of frequent talking, hearing, seeing and smiling. Must possess hearing and visual ability to observe and detect signs of emergency situations.

Job DescriptionDescription: Job Title: Hotel Front Desk Agent - Evening & Overnight Shifts Job Type: Full-Time Pay: $17.00 per hour Shifts Available: Evening Shift: 3:00 PM - 11:00 PM Overnight Shift: 11:00 PM - 7:00 AM We are looking for friendly, reliable, and professional Front Desk Agents to join our team for the evening and overnight shifts. As the first point of contact for our guests, you'll play a key role in delivering exceptional service and creating a welcoming atmosphere from check-in to check-out. Requirements:Key Responsibilities: Greet and check in guests with a positive and professional attitude Process guest check-outs and handle payments accurately Respond to guest inquiries, requests, and complaints promptly Answer phone calls and assist with reservations or guest needs Coordinate with housekeeping and maintenance staff as needed Ensure front desk area remains tidy, organized, and welcoming Complete daily audit reports and end-of-day procedures (for overnight shift) Monitor hotel security and safety protocols overnight Qualifications: Previous hotel or customer service experience is a plus Strong communication and interpersonal skills Ability to remain calm and professional under pressure Comfortable working independently, especially during overnight hours Basic computer skills; experience with front desk software preferred (training provided) Must be dependable, punctual, and detail-oriented Willingness to work weekends and holidays

Job Description We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Complete shift checklist Any other duties as assigned by management. Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software. Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills ' Communication method(s) used: Email Phone In person

Transdev in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: * Competitive compensation package of minimum $20.00/hour - Maximum $21.00/hour Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard, 4 floating * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Responsibilities: + Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations + Following the established script to ensure proper trip bookings + Checking eligibility status of customer and trip(s) being requested + Verifying that trips are within the service area using available tools + Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service + Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues + As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch + Working with dispatchers and schedulers to resolve any issues, including recording of denials + Other duties as required Qualifications: + High school diploma or equivalent, such as GED, required + 2 years reservationist or customer service experience preferred. + Computer literate + Excellent communication and listening skills + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Must be able to work flexible schedules as needed + Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities. + Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Herefor CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6756 Pay Group: NCD Cost Center: 601 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

TITLE: Front Desk Agent Full Time, Moxy by Marriott Allentown Downtown * $15/hr. ** Combination of first, mid, and second shifts. Must be Available Weekends. Open availability required. --MUST PASS CRIMINAL BACKGROUND CHECK ** Free and Safe City Garage Parking **PTO to use During the First Year **Marriott Room Discount from Day One GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. SUPERVISORY DUTIES - None JOB QUALIFICATIONS Knowledge Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have stable employment history, and previous experience in dealing face to face with the public. Knowledge of basic customer service skills required. Must be fluent in oral and written English. Skills Must be computer literate. Must have vision ability to read written communiques and monochrome computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Abilities Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Education/Formal Training High School diploma or equivalent Material/Equipment Used Standard office equipment including but not limited to: Telephone, copier, PC, and fax machine. Environment Prolonged standing indoors. Job Type: Full-time Pay: $15.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: Day shift Evening shift

Job Description We are seeking customer service professionals, with the ability to provide exceptional guest service for the position of Front Desk Agent at the Beauport Hotel. This position will be responsible for the prompt and courteous service to our guests upon arrival and departure, as well as throughout the guest's stay. Our goal is to create memorable guest experiences, for every guest, every stay. WHAT WE HAVE TO OFFER: At Beauport Hotel Gloucester, we offer generous discounts, team celebrations, additional perks and a great team of co-workers that make the job fun! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Employee discount on dining and the Beauport Boutique Experience: Must have at least one (1) or more years of experience in Customer Service, previous experience in a hotel is preferred. ESSENTIAL FUNCTIONS Greet guests upon arrival and complete established check-in procedure for arriving guests. Facilitate guest departure (check-out) by following established procedures in order to close guest accounts and open the room for the next guest. Regularly post receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present accurate hotel charges upon check-out. Answer inquiries, both in person and by telephone, by accurately communicating hotel rates and information and by using selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations being aware of all hotel services and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone. Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly and courteous demeanor at all times. Perform other duties as assigned. JOB REQUIREMENTS Experience in Microsoft Office and industry relevant Hotel Property Management Systems such as RoomMaster preferred. Working knowledge of Front Office operations preferred. Demonstrated ability to work with maximum efficiency, accuracy and attention to detail. Ability to work cohesively as part of a team. Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources. Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. Ability to stand for 8 hours' length of time Must be able to work a flexible schedule, including weekends and holidays. Ability to lift 30 lbs. Actual compensation is commensurate with relevant skills and qualifications. Salary range is $19-$20/hr WORKING: Hotel property with 94 Guest Rooms Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas. Group and solo work. The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

We are seeking a motivated and detail-oriented Reservation Agent to join our growing travel team. In this role, you'll assist clients with planning and booking their travel experiences from flights and hotels to cruises and group getaways. You'll provide exceptional customer service, help clients make informed travel decisions, and ensure every trip runs smoothly from start to finish. What You'll Do: Assist clients with booking travel reservations, including flights, accommodations, and vacation packages. Provide personalized travel recommendations and guidance. Manage client information, payments, and itineraries with accuracy. Build strong relationships with clients to encourage repeat travel and referrals. Stay up to date on travel trends, destinations, and supplier promotions. Who You Are: Passionate about travel and helping others plan unforgettable experiences. Highly organized and able to manage multiple bookings and clients. Professional communication skills (written and verbal). Self-motivated, reliable, and eager to learn. Previous customer service or travel experience is a plus but not required training provided. Why Join Us: Comprehensive training and ongoing support. Flexible schedule work from anywhere with internet access. Collaborative community of like-minded travel professionals. Opportunity for growth within the travel industry.

Description: Title: Guest Service Agent Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Areas of Responsibility: Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions and information/directions for the local area. Establish immediate positive contact when the guest approaches the desk. Acknowledge guests immediately using verbal and non-verbal communication. Be friendly and enthusiastic while displaying professional body language and appropriate eye contact. Answer guest inquiries with enthusiasm to promote hotel services, in-house facilities, and local establishments. Adhere to brand service standards in all guest interactions. Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction. Acquire working knowledge of rates and special rate categories in order to properly answer guest inquiries. Ensure proper charges and maximize room revenue. Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit. Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs. Perform bucket checks and review daily reports for issues and errors. Monitor guest accounts and gain additional approval/credit when needed. Adhere to all established credit card security and inventory control policies to minimize loss of revenue. Promote loyalty programs (IHG Rewards/Marriott BonVoy), understand and deliver tiered benefits. Solicit non-members to join loyalty programs. Properly handle guest mail, packages, and messages. Follow hotel procedures when issuing guest keys, both new and duplicates. Issue safety deposit boxes to guests following standard operating procedure. Work closely with Housekeeping to communicate information regarding New Parties, Departures, Stay Over Reservations, Late Check Outs, Pet Rooms, VIPs, and special requests. Update clean rooms in the system when alerted by Housekeeping. Clear all discrepant rooms (each shift). File all reports at end of shift. Properly utilize Quore to effectively communicate pertinent information to all shifts and departments. Monitor GXP and Mobile Dashboard and take action as needed (CY only). Become familiar with the Waltham area, i.e. businesses, restaurants, parks, fitness facilities, other hotels, and points of interest. Attend meetings to obtain new information on front office operations / policies / procedures, etc., and promote team spirit among fellow associates. Keep immediate supervisor/MOD fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken when appropriate. Respond effectively to guest complaints/issues: listen attentively, give a sincere apology; use empathy; act quickly to resolve the issue; notify engineering, housekeeping, or MOD if needed; offer compensation when necessary. Have a thorough knowledge of emergency procedures, radio procedures and guest/ associate incident procedures. Act as a lobby ambassador by assisting with any activities in the surrounding areas when needed (Bistro/Patio - CY only, The Market, Business Center) Perform other duties as requested. Title: Front Desk Supervisor Objective of Position: Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Ensure all Guest Service Agents have the training, skills, and tools needed to serve our guests with confidence. Areas of Responsibility: Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description). Work closely with DGS & GSM to “team” manage the Front Office Operation. In the absence of DGS & GSM, Supervisors should handle any inquiries or duties assigned by the Night Operations Manager or Operations Support Manager. Assist DGS & GSM in directing and coordinating the Front Desk Operations to ensure the highest standards of guest service. Ensure that all GSAs provide efficient, friendly, and thoughtful service. Review shift checklists on a regular basis to ensure GSAs are correctly following procedures and completing all tasks. Train new GSAs and follow up with Training Checklists to ensure completion. Review Group Checklists daily to ensure GSAs are processing them correctly and continuously monitoring checklists throughout the entire length of stay. Ensure accurate billing for group accounts. Work closely with Front Office staff to find ways to improve service. Lead by example for GSAs in guest interactions and when handling guest issues (i.e. LEARN model, Guest Recovery, etc.). Ensure brand standards for the arrival experience and guest requests are consistently delivered by GSAs. Ensure rewards members are recognized and receive arrival gifts. Ensure non-members are being solicited to join loyalty programs (IHG rewards/Marriott BonVoy). Inventory all Front Office supplies at each property on a weekly basis. Communicate to appropriate person when ordering is needed. Identify, update, and train Front Desk staff on all local information. Act in the capacity of Manager on Duty when one is unavailable. Attend and participate in Front Office Operations department meetings. Perform other duties as requested. Requirements: Title: Guest Service Agent Requirements: Previous customer service experience is preferred. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly. Must maintain composure and objectivity under pressure. Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation. Title: Front Desk Supervisor Requirements: Previous Front Desk experience is required. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $19

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications Previous experience in front office, concierge and/or spa is preferred. Strong organizational skills and the ability to maintain performance under high pressure. Excellent communication skills, both written and verbal, including record-keeping and endorsement. Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs. Creative and service oriented with keen eye for detail. Results driven, with the ability to demonstrate initiative and work under minimal supervision. Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred Additional Information Hourly Wage: Intro rate of $27.00 - after 90 days full rate of $30.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications Previous experience in front office, concierge and/or spa is preferred. Strong organizational skills and the ability to maintain performance under high pressure. Excellent communication skills, both written and verbal, including record-keeping and endorsement. Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs. Creative and service oriented with keen eye for detail. Results driven, with the ability to demonstrate initiative and work under minimal supervision. Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred Additional Information Hourly Wage: Intro rate of $27.00 - after 90 days full rate of $30.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21