Data Associate I
Front desk clerk job in Amherst, NY
Title: Data Associate I (Data Manager Assistant)
Description: The Data Associate is responsible for assisting Data Managers.
Major duties and responsibilities:
Administrative duties include, but may vary: maintaining contact information, filing, and opening, sorting and routing of incoming mail
Key data into an electronic data capture system, as needed
Perform routine quality control of data
Prepare and track data queries
Routinely run reports and review report output for accuracy
Compare coded data vs. text descriptions for accuracy
Participate in conference calls and meetings as needed
Participate in door coverage as necessary
Participate in the training of staff
Other relevant duties as assigned
Reports to: Data Manager III and IV
Controls over position: Work is assigned based on project needs.
Required qualifications:
An Associate's degree or higher
One year experience working in clinical trials or related experience.
General computer skills, including Microsoft Word and Microsoft Excel
Ability to work with database applications
Ability to work in a team environment
Ability to communicate effectively
Excellent organizational and interpersonal skills
With full time employment at Frontier Science, employees are eligible for medical and dental insurance, a generous Paid Time Off (PTO) policy, short term and long term disability, life insurance, participation in a retirement plan, as well as fitness club reimbursement, computer loan assistance, and tuition reimbursement.
Applications will be received through the ADP Workforce Now Career Center using the following link: ADP Workforce Now Frontier Science Career Center or by visiting frontierscience.org/careers.html.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
Auto-ApplyData Associate I
Front desk clerk job in Amherst, NY
Title: Data Associate I (Data Manager Assistant)
Description: The Data Associate is responsible for assisting Data Managers.
Major duties and responsibilities:
Administrative duties include, but may vary: maintaining contact information, filing, and opening, sorting and routing of incoming mail
Key data into an electronic data capture system, as needed
Perform routine quality control of data
Prepare and track data queries
Routinely run reports and review report output for accuracy
Compare coded data vs. text descriptions for accuracy
Participate in conference calls and meetings as needed
Participate in door coverage as necessary
Participate in the training of staff
Other relevant duties as assigned
Reports to: Data Manager III and IV
Controls over position: Work is assigned based on project needs.
Required qualifications:
An Associate's degree or higher
One year experience working in clinical trials or related experience.
General computer skills, including Microsoft Word and Microsoft Excel
Ability to work with database applications
Ability to work in a team environment
Ability to communicate effectively
Excellent organizational and interpersonal skills
With full time employment at Frontier Science, employees are eligible for medical and dental insurance, a generous Paid Time Off (PTO) policy, short term and long term disability, life insurance, participation in a retirement plan, as well as fitness club reimbursement, computer loan assistance, and tuition reimbursement.
Applications will be received through the ADP Workforce Now Career Center using the following link: ADP Workforce Now Frontier Science Career Center or by visiting frontierscience.org/careers.html.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
Auto-ApplyFront Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
Front desk clerk job in Buffalo, NY
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk/Night Audit for the Richardson Hotel, Buffalo NY.
This position will work 2 night audit shifts and flexible to other shifts. Opera Cloud experience is preferred.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Hourly rate of pay between $20-$22 based on experience and qualifications
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
Front desk clerk job in Buffalo, NY
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk/Night Audit for the Richardson Hotel, Buffalo NY.
This position will work 2 night audit shifts and flexible to other shifts. Opera Cloud experience is preferred.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Hourly rate of pay between $20-$22 based on experience and qualifications
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
Auto-ApplyFront Desk Agent
Front desk clerk job in Buffalo, NY
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for Full-time and Part-time Front Desk Agents for the Baymont by Wyndham in Buffalo, NY
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
$15.50 an hour
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with a Wyndham branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyDocument Review Clerk
Front desk clerk job in Amherst, NY
Offering $16.50-$23 per hour. The Upfront Review Clerk is responsible for the quality review of all pertinent customer information for accuracy and completeness in order to meet payer requirements for timely and maximum reimbursement.
Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable
Maintain Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue
Responsible for reviewing various reports for quality assurance
Record all activity relating to the account in tickler files
#CC
Front Desk Agent
Front desk clerk job in Buffalo, NY
Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed
Pay range: $16.50 - $17.50
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts - for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Front Desk Associate
Front desk clerk job in Amherst, NY
This position plays a crucial role in providing exceptional customer service and ensuring smooth operations at our gym facility. You will need to possess excellent communication skills, a positive attitude, and a passion for health and fitness.
Catalyst Fitness is Western New York's largest locally owned premier gym, offering certified personal trainers, state of the art equipment, motivating group fitness classes, and much more at 7 locations across Buffalo.
What We Offer
We provide a motivating, collaborative, friendly, and all-inclusive working environment that encourages and rewards quality work, and inspires our employees to strive for excellence and innovation.
Job Role & Summary
The Fitness Activator serves as the first point of contact to all new and existing members at the club. They are primarily responsible for providing quality customer service at the front desk and shake bar (were appropriate).
Performance can be measured by positive member satisfaction, hitting monthly goals, and compliance to employee rules and regulations .
Responsibilities
Fitness Activator Duties and Responsibilities
Enthusiastically and responsibly greet and check-in members to the club saying ‘hello' to all incoming guests and ‘goodbye' to all ongoing guests.
Monitor member check-ins to identify and address past due payments, cancellations, and non-active members.
This requires tactful communication addressing all issues.
Check in all personal training clients, giving special attention to New Member Orientations.
Address all member requests adhering to all Catalyst Fitness policies and procedures.
Register all guests into the gym using proper registration procedures
Help generate non-dues revenue through scheduling PT appointments for new and current members, offering our shake bar amenities to reward current members, introducing members to group exercise classes.
Perform regular staff walk-throughs to make sure all member rules are being following, address cleaning concerns, and put away stray equipment and weights
Address all member concerns with a positive and professional approach.
Communicate member concerns to the manager as appropriate
Professionally and courteously answer the phone by the 3rd ring. Appropriately address caller inquiries and requests.
Prepare, promote, and serve protein shakes and drinks engaging members and anticipating their needs.
Clean and maintain the front desk and shake bar area.
Follow proper opening and closing procedures as appropriate
Professionally and responsibly address all member incidents, properly completing an incident form and communicating to management
Learn and gain knowledge of all club equipment for: instructing patrons on effective workout methods; explaining proper technique, general maintenance of machines and knowledge and experience of all group exercise classes.
Assist cleaning team as directed by the manager. This includes wiping down equipment, mopping floors, cleaning restrooms, vacuuming front lobby, and more.
Assist with the operations of the club at the direction of the General Manager.
Attend all team meetings as directed
View all jobs at this company
Front Desk Attendant
Front desk clerk job in Aurora, NY
$18-22 hourly depending on experience
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable.
Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/Duties/Functions/Tasks:
This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/duties/functions/tasks:
Act as main resource of the IOA properties for guests at all times
Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
Assist guests with making dining reservations
Assist guests with booking programming activities.
Escort guests to room and show them their amenities when checking in
Provide tours to guests, if requested
Check in and build strong connections with our valued guests.
Maintain a professional and hospitable demeanor
Oversee digital reservations and follow-up with any outstanding questions or action items
Answer general inquiries
Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
Check in with night auditor/outgoing clerk for pertinent information
Review the front desk recaps and front desk log
Tidy public spaces and polish, if necessary
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
Count, record and reconcile the cash drawer and petty cash
Maintain knowledge of current area events, activities, and hours of operation
Maintain constant awareness of safety procedures and occupancy rates
Attend weekly/monthly meetings
Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
Other duties, as assigned
Requirements
Qualifications:
High school degree
Experience with guest relations
Ability to work independently
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and general computer literacy
Ability to multi-task effectively under fast-paced working conditions
Knowledge of high end operations and luxury properties and service
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Preferences:
Specialized historical knowledge of the Cayuga County and Village of Aurora area
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
Familiarity with IOA properties
Experience working wit
h Micros and StayNTouch Property Management System
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
Auto-ApplyDocument Review Clerk
Front desk clerk job in Amherst, NY
The Upfront Review Clerk is responsible for the quality review of all pertinent customer information for accuracy and completeness in order to meet payer requirements for timely and maximum reimbursement.
Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable
Maintain Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue
Responsible for reviewing various reports for quality assurance
Record all activity relating to the account in tickler files
#CC
Data Entry Associate
Front desk clerk job in Cheektowaga, NY
Our client is a leading force in advancing safer, smarter AI technology. Their work has been featured in Forbes, The New York Times, and other major outlets for pioneering high-quality, human-verified data that powers today's top AI systems.
They've built a global community of expert contributors and have already paid out more than $500 million to professionals worldwide who help train, test, and improve next-generation AI models.
Why Join This Team?
Earn up to $18 USD/hr, paid weekly
Payments via PayPal or AirTM
Access to a free Model Playground to test and interact with leading AI models
Flexible, remote work - no contracts or fixed hours
Join a global network of experts contributing to AI advancements
Incentive payments may apply depending on project terms
Requirements
Bachelor's degree or currently enrolled
Strong analytical and problem-solving skills
Ability to develop professional-level prompts
Strong writing skills for clear, concise explanations
Close attention to detail and accuracy
Nice to Have (If Applicable)
Background in literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience
Interest or background in AI, machine learning, or creative tech tools
What You'll Do
Adopt a user mindset to create natural, real-world data
Use structured rubrics to evaluate and address user needs
Review, rank, and evaluate AI outputs for reasoning and problem-solving quality
Contribute across multiple projects based on your skills and experience
Provide clear written explanations and feedback to improve AI systems
Apply now to help shape the future of safe and intelligent AI systems!
Data Entry
Front desk clerk job in Depew, NY
Adecco is looking to hire Data Entry Keyers to work on assignments at our client Citigroup or one of its affiliates in Getzville, NY. This is a long-term role with the potential to become a temp-to-hire position for top performers!
This job is performed in a mail center and is a great opportunity for someone who is process-driven, detail-oriented, and excels as a typist. Data Keyers must maintain a high level of typing accuracy with the expectation of increasing both speed and accuracy over time. The right person for this job will enjoy both working as part of a team and being able to focus on the task at hand. They will have strong computer skills and are willing to learn and grow. Communication, attention to detail, and respect for everyone are key to your success!
Perks:
We have opportunities available on the 2nd shift. **Note: at least one weekend day required**
Weekly pay $18 per hour
Great training provided
Work in clean, secure Citigroup facilities and enjoy a strong team culture environment
Food markets are available onsite, along with free coffee and tea
Competitive benefits
Referral bonuses, and performance and attendance incentives
Lockers are provided for personal belongings
FREE education and upskilling opportunities through the Aspire Academy (*see further details below)
Duties:
Meet or exceed quality and productivity standards
Demonstrate high level of focus and attention to detail, ensuring strong quality standards to minimize rework
Readily adapts to changes in daily work assignments
Escalate observed issues timely and appropriately
Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
Actively contribute to a positive team environment and culture
Treat everyone with dignity and respect
Adhere to Adecco and Citigroup's Values and Code of Conduct
Requirements:
Good computer skills with strong typing ability
High school diploma or GED
Must be able to speak/write/understand English
Apply now to get started!
Our Aspire Academy offers 20+ online courses to help Adecco candidates and associates gain skills to take your career to the next level - at your own pace. The mobile friendly website is 100% FREE to access and has a dedicated support center to help YOU succeed. See how we can help you learn the fundamental, leadership, and/or industry-specific skills you need to secure a better future: Link Aspire Academy
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Front Desk Supervisor
Front desk clerk job in Buffalo, NY
Supervise front desk staff and ensure that they provide excellent customer service.
Respond to inquiries and requests in a timely and professional manner.
Monitor daily operations of the front desk, including visitor management, scheduling, and mail services.
Provide mail service for office personnel: Separate mail appropriately, including confidential correspondence, checks, and other mail. Prepare mail for postal pick up and insure proper postage maintained.
Perform photocopy projects as requested by company personnel.
Answer telephone calls through the company computerized switchboard. Provide appropriate information to callers and transfer calls to company personnel.
Prepare overnights for pickup on a daily basis.
Drive vehicle to pick up and deliver company materials and correspondence as requested by management.
Perform banking assignments, including check depositing and bank deliveries.
Perform timely pick up and distribution of mail and faxes from appropriate departments.
Perform clerical tasks and projects associated with multiple departments, including computer data entry and filing.
Qualifications
Previous experience in a customer service or supervisory role, preferred.
Proven leadership and organizational skills.
Able to multitask and prioritize tasks.
Experience in Microsoft Outlook and Excel.
Pay Range: $24.00 - $27.00 Hourly
Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.
Salon Receptionist
Front desk clerk job in Amherst, NY
Job DescriptionWE ARE HIRING NOW! Weekends and and Friday Evenings as needed *Unmatched Culture *Closed Major Holidays Pay: $15.50/hr and up plus room for advancement. We are seeking a friendly, organized, and versatile individual to join our team as a Receptionist. The ideal candidate is enthusiastic, great with kids, and thrives in a fast-paced, upbeat environment.
Sharkey's Cuts for Kids is an upscale children's salon. If you are a highly motivated individual with high energy, Sharkey's Cuts for Kids (*************************** is looking for YOU to be a part of our family! Sharkeys Cuts was voted #1 kids salon franchise.
Our Salon Coordinator should have a natural smile and upbeat attitude with a commitment to provide an unforgettably fun and exciting haircut experience for each of our customers.
Company Overview:
Sharkey's Cuts for Kids has been in business for 19 years with over 100+ locations nationwide. As a premier provider of kid haircuts, Sharkey's Cuts for Kids brings fun, excitement and expertise to the industry. At Sharkeys we believe Family comes first and understand the importance of work life balance. If being in a fun work environment where your creativity is valued sounds too good to be true, we would love to meet you!
Some of the responsibilities including but not limited to:
Greet all guests and offer friendly, prompt and exceptional service
Manages the salon software, customer traffic
Ability to educate clients on retail products
Disinfect all the store equipment and keep the store clean and tidy
Keep retail shelves stocked
Assist in salon marketing activities
Assist stylist with shampooing or minicures
Should be able to work weekends
Office Personnel
Front desk clerk job in Brockport, NY
With a thoughtful and hands-on approach, we offer a wide range of services such as dog walking, pet sitting, day care and dog training. Our team of dedicated dog walkers and daycare handlers are eager to provide your best friend with the care, attention and exercise they need to live their best lives all while having tons of fun.
Front Desk Agent
Front desk clerk job in Niagara Falls, NY
The Front Desk Agent oversees the front desk operations of the hotel, ensuring the highest level of customer service satisfaction to all patrons and guests of the Casino and Hotel while maximizing room revenue and occupancy. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Greet, register, and assign rooms to guests of hotel.
2. Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
3. Book recommended hotel, restaurant, and walk in reservations.
4. Compute bills, collect payments, and make change for guests.
5. Issue room keys and escort instructions to bell person.
6. Verify customers' credit, and establish how the customer will pay for the accommodation.
7. Review accounts and charges with guests during the checkout process.
8. Keep records of room availability and guests' accounts, manually or using computers.
9. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
10. Contact housekeeping or maintenance staff when guests report problems.
11. Perform simple bookkeeping activities, such as balancing cash accounts.
12. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
13. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, etc.
14. Date-stamp, sort, and rack incoming mail and messages.
15. Deposit guests' valuables in hotel safes or safe-deposit boxes.
16. Record guest comments or complaints, referring customers to managers as necessary.
17. Transmit and receive messages, using telephones or telephone switchboards.
18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
19. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
21. Must complete all required SGC Training programs within nine (9) months from commencement of employment. Must complete all future training seminars which enhance Four Diamond guest service.
22. Attend all necessary meetings.
23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Must have excellent customer service skills.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be capable of operating office equipment including, but not limited to, PC and hotel systems software. Requires repetitive motion of hands and wrists.
2. Light lifting.
3. Must be able to stand and walk for long periods.
4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Salary Starting Rate:$15.50
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Auto-ApplyHotel Front Desk Supervisor, The Westin Buffalo
Front desk clerk job in Buffalo, NY
The opportunity Delaware North Parks and Resorts is seeking full-time and part-time Hotel Front Desk Supervisors to join our team at The Westin Buffalo in Buffalo, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$21.00 - $21.00 / hour
Information on our comprehensive benefits package can be found at **********************************************
What we offer
Receive a $750 Sign-on Bonus! Bonus is paid out over time!
Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.
* Health, dental, and vision insurance*
* 401k with company match*
* Paid vacation days and holidays*
* Paid parental bonding leave*
* Tuition or professional certification reimbursement*
* Weekly pay
* Free shift meal
* Free parking
* 30% discount at Jake's Cafe
* Discounted room rates for employees, friends, and family
* Generous Marriott discounts
* Referral bonus - earn $200 for each eligible referral
* Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
* Available for full-time, year-round team members
What will you do?
* Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
* Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
* Implement policies, procedures, and service standards in conjunction with management.
* Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
* Coordinate with housekeeping department.
* Willing to cross train in other departments as needed.
* All other duties as assigned.
More about you
* 1 year of guest service, front desk/ hospitality experience required with supervisory experience preferred.
* Demonstrated ability to resolve guest experience problems.
* Degree or studies in Hospitality Management preferred.
* Experience with hospitality computer programs such as HotSOS and property management systems.
* Ability to follow procedures and work well under pressure with attention to detail.
Physical requirements
* Stand and walk for extended periods of time.
* Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
Shift details
Days
Evenings
Holidays
Weekends
Who we are
Delaware North operates the Westin Buffalo, situated within the company's global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
HOTEL FRONT DESK SUPERVISOR
Front desk clerk job in Springville, NY
The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.
Responsibilities
Provide pleasant and professional services to all guests.
Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.
Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.
Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions.
Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
Ensure the cleanliness of the front office, lobby, and surrounding areas.
Properly maintain all work equipment, tools, and supplies.
Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
Responsible for knowing and complying with all items on the position's training checklist.
Comply with all department, hotel, and company policies and procedures.
Perform any assigned task not outlined above that the associate has the ability to perform.
Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)
Requirements
Qualifications
Six to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.
Physical Demands
The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Why Join Indus Hospitality Group?
At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.
Come grow with us at Indus Hospitality Group!
Salary Description 17.00 - 19.00
Front Desk Staff
Front desk clerk job in Buffalo, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the Front Desk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $15 - $16.5 per hour
Salary Range:
15
-
16.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk Attendant
Front desk clerk job in Aurora, NY
Job Description
$18-22 hourly depending on experience
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable.
Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/Duties/Functions/Tasks:
This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/duties/functions/tasks:
Act as main resource of the IOA properties for guests at all times
Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
Assist guests with making dining reservations
Assist guests with booking programming activities.
Escort guests to room and show them their amenities when checking in
Provide tours to guests, if requested
Check in and build strong connections with our valued guests.
Maintain a professional and hospitable demeanor
Oversee digital reservations and follow-up with any outstanding questions or action items
Answer general inquiries
Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
Check in with night auditor/outgoing clerk for pertinent information
Review the front desk recaps and front desk log
Tidy public spaces and polish, if necessary
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
Count, record and reconcile the cash drawer and petty cash
Maintain knowledge of current area events, activities, and hours of operation
Maintain constant awareness of safety procedures and occupancy rates
Attend weekly/monthly meetings
Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
Other duties, as assigned
Requirements
Qualifications:
High school degree
Experience with guest relations
Ability to work independently
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and general computer literacy
Ability to multi-task effectively under fast-paced working conditions
Knowledge of high end operations and luxury properties and service
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Preferences:
Specialized historical knowledge of the Cayuga County and Village of Aurora area
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
Familiarity with IOA properties
Experience working wit
h Micros and StayNTouch Property Management System
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.