Front desk clerk jobs in Willimantic, CT

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Innovairre - WE HELP PEOPLE WHO HELP PEOPLE We make great things happen for some of the world's most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients. Location: 528 Route 13, Milford, NH 03055 See what our Milford New Hampshire employees have to say about our Donation Processing Business! Mailroom Clerk/Donation Processor: Do you like working in a fast-paced, production/office-like environment without the stress of being on your feet!? We currently have multiple openings pat time 1st shift. Work supporting nonprofit organizations in our Milford, NH office. Benefits include paid time off, as well as paid holidays. We currently have the following hours available: Full time (2nd Shift) 4:00pm-12:00am We will train you, no experience needed! Responsibilities: Opens and scans mail that comes in from our nonprofits. Learns and operates a Mail Opening Machine - on the job training! Easy to learn! Reports mail issues and/or equipment problems to your supervisor. Maintains accurate piece count and reports daily to the supervisor. Meets production goals effectively to satisfy the deadlines of our clients while upholding a high level of quality and commitment to Innovairre. EEO Statement We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do. Benefits We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. xevrcyc We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do.

Job Description Excel Technologies, Inc. is a family-run designer, manufacturer and global distributor of supplies, instruments and equipment with disruptive technologies in optical applications and materials preparation for large aerospace and defense OEM's. We empower customers to understand their materials by delivering the industry's most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis. Our customers represent the elite of modern engineering and manufacturing, spanning industries that shape the future - aerospace and defense, advanced manufacturing, automotive, energy, electronics, and medical technology including multiple partners at the forefront of humanity's race to return to space (we can't mention any names; but think Musk, Bezos and Branson...you get the picture). As a family-run, and now woman owned, small business of over 53 years, Excel remains invested in yesterday, today and tomorrow. Our experience, stability and growth are rooted in maintaining unparalleled attention to detail and consistently working to exceed expectations. And, like a family, our success starts and ends with building and fostering relationships through effective, ongoing communication and collaboration. Duties & Responsibilities Accurately process detailed orders received via online, fax, e-mail, and telephone while adhering to established company standards Manage customer portals and EDI transactions Daily preparation of end of day reports and review of orders in process Generate shipping documents and labels (communicate with logistics companies when necessary) Participate in receipt of goods and invoicing process Maintain electronic (CRM System / Pipeline) and hard copy files including supplier/vendor surveys Participate in daily team huddles Customer service tasks related to order processing, including but not limited to; acknowledgements, clarifications, order status, inventory status, backorders, tracking information and CRM pipeline Perform general office tasks and work on projects that may not be associated with daily activities, as requested at the discretion of management Resolve order errors and pricing discrepancies; work to prevent similar future errors Communicate with team members regarding outbound and inbound shipments (process RMA's as needed) It is expected that duties and responsibilities are performed in accordance with standard operating procedures and requirements. Experience & Requirements This is a flexible position open to candidates with varying levels of experience; order processing, customer service, order fulfillment, inventory control and administrative warehouse experience is an advantage. Candidates should demonstrate exceptional organizational, time management, and prioritization skills and possess excellent verbal and written communication skills. Successful candidates are able to multitask and process customer documents in an ERP environment quickly and accurately, with little supervision. Proficiency with Microsoft Excel, Outlook and Word is expected. Candidates are expected to accurately type 50 wpm, at minimum. Experience with shipping software (UPS WorldShip, FedEx) and/or enterprise software solutions (e.g. CRM, ERP, EDI) is a bonus. ***Note - Part time candidates can be considered with a schedule of 8:30AM - 3:00PM or 9:00AM - 3:30PM*** Compensation Excel offers a competitive salary depending on experience and a full complement of benefits.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $16.50

Job DescriptionDescription: Guest Service Agent - Sheraton Hotel Join our dynamic team at Sheraton Hotel as a Guest Service Agent, where your friendly demeanor and attention to detail will ensure our guests have a memorable stay. We are committed to providing exceptional service and creating a welcoming environment for all visitors. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, we invite you to apply and become part of our dedicated team. Key Responsibilities: - Perform check-in and check-out procedures in accordance with Marriott standards - Post charges to guest folios accurately and efficiently - Maintain inventory of gift shop items and assist guests with purchases - Enroll guests into the hotel's guest loyalty program to enhance their experience - Receive and handle incoming and external calls professionally - Transfer calls to appropriate departments or personnel - Attend pre-shift meetings to stay informed about hotel updates and special events - Create key packets for group check-ins to ensure smooth arrivals - Explain hotel services, amenities, and features to guests - Perform all other duties as assigned to support hotel operations and guest satisfaction Skills and Qualifications: - Knowledge of hotel policies, procedures, and services, with a general understanding of other departments - Exceptional computer skills, including familiarity with hotel management software - Excellent communication skills in English, both verbal and written - Ability to handle multiple tasks efficiently and remain calm under pressure - Strong interpersonal skills and a professional appearance - Ability to work flexible hours, including evenings, weekends, and holidays At Sheraton Hotel, we foster a culture of teamwork, growth, and excellence. We offer competitive benefits and opportunities for career advancement, ensuring our team members feel valued and motivated. If you are passionate about delivering outstanding guest service and eager to grow within a renowned hospitality brand, we look forward to receiving your application. Requirements:

[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! We are hiring for part-time shifts. The pay rate is $18.00 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure smooth operations and a positive service experience by effectively communicating with your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring deliveries are delivered to residents efficiently. Facilitate contractor arrivals and departures, as well as visits from realtors, potential home buyers, and renters. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas. Start earning generous paid time off on your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, the pay is $18 per hour. Previously, it has been offered at $18-$21 per hour at other locations for multiple shifts.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The historic Hotel Northampton is seeking a friendly, organized, and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele. - Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism. - Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures. - Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms. - Process payments, handle cash, and maintain accurate financial records, including invoice distribution. - Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly. - Offer guests details about the hotel amenities, local attractions, and services to enhance their stay. - Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience. - Record Keeping: Maintain an organized front desk area, including filing guest information, reports, and other essential documentation. - Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members. Qualifications - Previous experience in a customer service role, preferably in hospitality or a front desk position. - Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications). - Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations. - Excellent organizational and multitasking abilities, with attention to detail. - Availability to work flexible hours, including nights, weekends, and holidays. **Education:** - High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus. **Benefits:** - Competitive salary - Health, dental, and vision insurance - Paid time off and holidays - Employee discounts - Opportunities for career advancement **How to Apply:** Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team! --- The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Job DescriptionHotel Front Desk Agent Homewood Suites by Hilton Southington, CT First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day. As a Front Desk / Reception Agent, you will: Work in fast-paced environment with lots of guest interaction Demonstrate a true desire to satisfy the needs of others Benefits: Advancement Opportunities - We promote from within! Medical (for Full Time Associates) 401(k) Flexible schedules Teammate Assistance Fund Stability Competitive Wages Fun, Energetic Work Environment Keys to Success Customer service experience is required, preferably in a hotel or related field Must have schedule flexibility for both AM/PM shifts, weekends and holidays Must have a high school diploma or equivalent An Accounting background is preferred but not required Attention to detail and the ability to compile facts and figures Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds Ability to communicate effectively and courteously over the telephone and in person Requires strong command of the English language to include speaking, reading and writing In addition to general office equipment, you will regularly operate Briad systems and software About us. If you can eat there, drink there or sleep there, we can play with it, adding our special brand of flair to the flavor of fun we like to call The Briad Group , one of America's fastest growing hospitality companies. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates. Apply today to become a part of the Briad Hotels Family!! We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Ocean House Management Front Desk Agent A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 signature suites and 7 private villa vacation homes. 12,000 square foot OH! spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season. The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences. The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn. Scope of Position The Guest Relations Agent serves as the guest liaison for both resort and non-resort services to our guests. Constantly and consistently exhibit Weekapaug core values and standards of behavior including adherence to the Forbes 5-Star standards. The ideal candidate will proactively greet guests warmly and provide a pleasant and comfortable experience. Where possible, proactively offer services, activities or resolutions that are personalized to the guests needs. In addition, possess an exceptional ability to engage in friendly, polite conversation even if a guest becomes upset. Hourly Staff Schedule Requirements All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn. Reporting Relationship Internal: The Guest Relations Agent reports to the Front of the House Manager. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must speak clearly, understandably and have exceptional conversation and telephone skills. Pro-actively engage all guests approaching the desk and respond with positive and engaging conversation, addressing guest concerns or questions. Utilize computer systems to enter registration information efficiently and accurately. Ability to maintain engaged conversation while using computer equipment. Follow proper procedures related to collection of payment, dates of stay and guest contact information. Efficiently complete check-out transactions with guests in a friendly manner and invite them to return soon. Assist Destination Service Agent with overflow of calls and transfer callers to appropriate extension as necessary. Complete required reports and paperwork as directed by supervisor. Maintain room number, key and credit card information control and confidentiality. Responsible for practicing, managing, and promoting OHM's Mission and Values so that it becomes an intricate part of the everyday operation. Represent the Company with a positive attitude and professional attire. Follow sustainability guidelines and practices related to Ocean House Collection's sustainability programs. Carry out any other duties which fall within the broad spirit, scope, and purpose of this and which are commensurate with the role. Other duties as assigned. Required Job Knowledge, Skills, Qualifications and Education High School Diploma, GED, or comparable certification Experience in a call center or administrative role preferred. Experience in a guest-facing service role preferred. Luxury hospitality experience preferred. Has used a telephone for verbal communications. Time spent in a high-pressure, high-volume atmosphere preferred. Previous experience on a professional team preferred. Comprehending basic computer & typing skills. Experience working with Microsoft Office programs such as Word, Excel, and Exchange (email) The ability to answer, listen and communicate clearly with callers and team members. Fluency in English both verbally and in writing Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations. Uphold the Company standards, policies, and procedures. Prioritize and organize tasks and work area. Ability to remain calm and resolve problems using good judgement as interpreted by the management. Follow directions. Work cohesively with co-workers as part of a team Maintain confidentiality of guest/employee information and pertinent company data Physical Requirements: See below Physical conditions description. This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor. PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF: Guest Relation Agent I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein. 1. GENERAL PHYSICAL REQUIREMENTS Please check the ONE description of general physical requirements that best describes the work requirements of the position: ☐ A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. ☒ B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. ☐ C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. ☐ D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. ☐ E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects. 2. PHYSICAL ACTIVITIES Please check ALL physical activities that apply to the essential functions of the position: ☐ A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. ☐ B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. ☐ C. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. ☐ D. Kneeling: Bending legs at knee to come to a rest on knee or knees. ☒ E. Crouching: Bending the body downward and forward by bending leg and spine. ☐ F. Crawling: Moving about on hands and knees or hands and feet. ☒ G. Reaching: Extending hand(s) and arm(s) in any direction. ☒ H. Standing: Particularly for sustained periods of time. ☒ I. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. ☐ J. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. ☐ K. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. ☐ L. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. ☒ M. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. ☒ N. Grasping: Applying pressure to an object with the fingers and palm. ☐ O. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. ☒ P. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. ☒ Q. Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. ☒ R. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers. 3. VISUAL ACUITY Please check the ONE description of visual acuity requirements (including color, depth perception, and field of vision), that best describes the requirements of the position: ☒ A. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes. ☐ B. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc. ☐ C. The worker is required to have visual acuity to operate motor vehicles or heavy equipment. ☐ D. The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.) 4. WORKING CONDITIONS Please check ALL conditions the worker is subject to in performing the essential functions of the position: ☐ A. The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. ☐ B. The worker is subject to outside environmental conditions: No effective protection from weather. ☒ C. The worker is subject to both environmental conditions: Activities occur inside and outside. ☐ D. The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity. ☐ E. The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity. ☐ F. The worker is subject to noise: There is sufficient noise to cause worker to shout in order to be heard above the ambient noise level. ☐ G. The worker is subject to vibration: Exposure to oscillating movements of extremities or whole body. ☐ H. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. ☐ I. The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dust, mists, gases or poor ventilation. ☐ J. The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids. ☐ K. The worker is required to wear a respirator. ☐ L. The worker frequently is in close quarters, crawl space, shafts, manholes, small, enclosed rooms, small sewage and water line pipes, and other areas which could cause claustrophobia. ☐ M. The worker is required to function in narrow aisles or passageways. ☐ N. The worker is exposed to infectious diseases. ☐ O. The worker is required to function around prisoners or mental patients. ☐ P. None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Must be able to work a flexible schedule including evenings and weekends. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Previous guest relations training is preferred Must be able to work weekends and holidays Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

We are looking for Guest Service Representatives at the Fairfield Inn and Suites in South Kingstown, RI. This position is responsible for delivering hospitality to our guests in accordance with Marriott and High Road Hospitality standards. Primary tasks include taking guest reservations, checking-in, and checking-out guests after their stay, and providing local recommendations for restaurants and things to do in the area. Ideal candidates possess the following skillset: At least one year working in a customer service role The ability to stand for the entire duration of a shift Previous experience using a reservation platform and a high level of comfort with the common computer platforms such as Office 365 and the Microsoft Office suite Marriott experience preferred Flexibility with scheduling availability, weekends required This position is an in-person role and is not able to be a remote position. The hotel is proud to offer a comprehensive benefits package for full-time employees, and discounted travel opportunities for both part and full time employees as part of its mission to create positive employee experiences. If you want to work for a company that prides itself on its dedicated and supportive team, as well as its commitment to quality guest services, this may be the perfect opportunity for you.

* Request and verify validated ID's of all Athletic and Recreation Center users. * Log in and out all users of the Athletic and Recreation Center. * Verify all monies in cash drawer at the start and end of shift. * Provide the Manager of Athletics and Recreation with a written Incident Report for any/all irregularities that occur. * Upon request, issue locks to users. * Upon request, issue and log equipment (ie: basketballs, volleyballs, tennis racquets, etc.) to users. * Enforce the Athletic and Recreation Center Clean Shoe Policy. * Sell user day passes, semester passes, academic year passes, upon request. * Files materials such as: Id's, reports, correspondence, and informative materials. * Answers telephone calls and provides routine information concerning hours and services. * Participates in the monitor-on-duty rotation. * Other duties as assigned. Required Qualifications: * High School Diploma is required. * Knowledge of programs, policies, and procedures, and particular maintaining safety is important for this position. Part-Time, Non-Benefited Position: Hours: Up to 18.5 hour/week. Days needed: Thursday's and Friday's 5-9 p.m. Hourly Rate: $15.00/hour.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Responsibilities Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.) Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary. Answer guest inquiries over the phone and in person; providing accurate information. Inform guests of upcoming promotions, specials, and events. Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores. Issue, record and redeem gift certificates, coupons, etc. ... according to company policy. Balance receipts, count cash, and complete daily shift paperwork. Manage lane inventory and assists with lane turnover tasks. Maintain a sanitary, organized, and presentable area. Communicate with pit crews; operate call buttons, relay information, log calls, check response time. Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc. Perform opening and closing duties as required. Monitor guests for rule violations. Report all company violations to management. Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Qualifications High school diploma or equivalent preferred. 6+ months previous entertainment center, hospitality, or retail experience. Work Environment The noise level can be loud and may contain lighting effects such as lasers and strobes. This job requires working with large crowds and children. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to stand and walk for extended periods of time and able to lift 50 pounds. This position regularly requires long hours and frequent weekend work.

The Role : Dental Dreams LLC in Worcester , MA is now hiring a full time Receptionist to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service. Who Are We : KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Excellent Customer Service experience At least 1 year of recent work experience Previous Receptionist Experience Dentrix and/or Eaglesoft Bilingual (Spanish) - big plus! Previous Dental experience - big plus! We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software. Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills ' Communication method(s) used: Email Phone In person

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software. Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills ' Communication method(s) used: Email Phone In person