Patient Experience Representative - Float (Full-Time)
Front desk coordinator job in West Des Moines, IA
Wondering what a day in the life of a Patient Experience Representative in our Float Pool at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Floats between Ankeny, West Des Moines, Waukee, Urbandale an Downtown locations
* Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
* This position will also serve as a resource to registration, scheduling and clinical staff.
* Strives to create The Iowa Clinic Experience with each interaction.
* Leave in the evening - hooray for working standard clinic hours!
This job might be for you if you have…
Qualifications
* High School diploma or equivalent required.
* Medical Experience in a medical office setting preferred.
* Highly motivated to work in a healthcare setting.
Bonus points if…
* You love exceeding people's expectations.
* You enjoy having fun where you work
* Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What's in it for you?
* One of the best 401(k) programs in central Iowa, including employer match and profit sharing
* Employee incentives to share in the Clinic's success
* Generous PTO accruals and paid holidays.
* Health, dental and vision insurance
* Quarterly volunteer opportunities through a variety of local nonprofits
* Training and development programs
* Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
* Monthly departmental celebrations, jeans days and clinic-wide competitions
* Employee rewards and recognition program
* Health and wellness program with up to $350/year in incentives
* Employee feedback surveys
* All employee meetings, team huddles and transparent communication
Auto-ApplyReceptionist/Pt Reg Rep (PT) | Family Medicine | Nevada | 2025-259
Front desk coordinator job in Nevada, IA
McFarland Clinic is currently accepting applications for Receptionist/Pt Reg Rep for its Nevada office. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients.
Responsibilities include: maintaining desk activities, including greeting, scheduling and instructing of patients and visitors, use multi-line telephone system, including answering and screening calls.
Education
High School Diploma, GED or HiSET.
Days: Monday, Tuesday and every other Wednesday
Hours: 8:00 AM - 5:00 PM
Experience
Prefer one year work experience, preferably in a medical office setting.
Completion of Medical Terminology class required within one year of employment.
Keyboard and computer experience.
Pre-employment drug screen and criminal history background checks are a condition of hire.
Benefits
McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details.
McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve.
McFarland Clinic is an Equal Opportunity Employer
McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.
Urgent Injury Clinic Front Office Coordinator
Front desk coordinator job in West Des Moines, IA
As a Front Office Coordinator, you will be responsible for greeting patients upon arrival, the check in process and answering phones for our Urgent Injury Clinic. You will play a key role in creating a welcoming environment and maintaining confidential communication with our patients. To thrive in this role, you may have prior experience in a medical front office position and a passion for patient well-being. This position is located in West Des Moines, IA in our Urgent Injury Clinic.
Our patients are hurting and may not be super pleasant, yet are grateful for the service we provide. You are curious in learning more about a patient's injury during the intake process to ensure we provide quality orthopaedic care in a timely fashion. You will work alongside a team member (Monday - Friday) and the registration staff of our West Des Moines office work a rotating Saturday schedule, where you will work independently.
Here's what you can expect:
Assisting patients with the check-in process for our Urgent Injury Clinic. This may include gather demographics, insurance information and basic understanding of their injury.
Communicating with patients that may not be pleasant at times, yet are grateful for our guidance and assistance in getting them back to living. Majority of communication will occur in-person, yet will also occur via the phone.
You may be sitting at a desk for extended periods of time that may seem unnatural.
Opportunity to work within a team amongst the registration staff and clinical staff members to ensure patients receive quality care.
This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey.
What We're Looking For:
Calm and curious. Ability to communicate calmly with patients with a warm and professional attitude, while being curious, utilizing listening skills, asking clarifying questions and avoiding interrupting patients.
Multi-tasker. Ability to check in patients, obtain necessary information and answer phones while staying organized.
Reliability. An individual that can be reliable to support overall efficiency of the team of the Urgent Injury Clinic.
Why DMOS?
Consistent schedule
Friendly, fun and dedicated peers
Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match)
Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)
Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: We value your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email *********************** for more questions.
Easy ApplyPatient Care Coordinator-West Des Moines, IA
Front desk coordinator job in West Des Moines, IA
Concept by Iowa Hearing, part of AudioNova 1551 Valley West Dr. Valley West Mall, Suite 251 West Des Moines, IA 50266 Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer:
* Medical, Dental and Vision Coverage
* 401K with a Company Match
* FREE hearing aids to all employees and discounts for qualified family members
* PTO and Holiday Time
* No Nights or Weekends!
* Legal Shield and Identity Theft Protection
* 1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
As a Hearing Care Coordinator, you will:
* Greet patients with a positive and professional attitude
* Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
* Collect patient intake forms and maintain patient files/notes
* Schedule/Confirm patient appointments
* Complete benefit checks and authorization for each patients' insurance
* Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
* Process repairs under the direct supervision of a licensed Hearing Care Professional
* Prepare bank deposits and submit daily reports to finance
* General sales knowledge for accessories and any patient support
* Process patient orders, receive all orders and verify pick up, input information into system
* Clean and maintain equipment and instruments
* Submit equipment and facility requests
* General office duties, including cleaning
* Manage inventory, order/monitor stock, and submit supply orders as needed
* Assist with event planning and logistics for at least 1 community outreach event per month
Education:
* High School Diploma or equivalent
* Associates degree, preferred
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with patients, physicians, clinical staff
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* EMR/EHR experience a plus
Work Experience:
* 2+ years in a health care environment is preferred
* Previous customer service experience is required
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Receptionist - MercyOne Johnston Clinic - Full Time
Front desk coordinator job in Johnston, IA
Receptionist Department: Family Medicine Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks. Key Job Responsibilities: * Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
* Answer phone calls and direct them appropriately.
* Schedule appointments following office guidelines.
* Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
* Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the appropriate location in the electronic medical record.
* Prepare patient charts for appointments, ensuring all information is complete.
* Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
* Assist with filing and retrieving registration documentation in electronic medical records.
* Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
* Follow up on missed appointments and send related communications.
* Perform other duties as assigned by management.
Hours:
* Full Time; 40 hours/week
Knowledge, Skills, and Abilities:
* Language Ability: Ability to read and interpret business documents and professional materials. Can write reports, business correspondence, and manuals. Capable of presenting information and responding to inquiries from various audiences.
* Math Ability: Ability to perform basic arithmetic operations and calculate rate, ratio, and percentage.
* Reasoning Ability: Ability to solve practical problems and interpret instructions from various formats.
* Computer Skills: Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.
Minimum Qualifications:
* Bilingual Spanish preferred.
* Must be at least 16 years of age.
Licensure & Certifications:
* Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
* Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Preferred Qualifications:
* High school diploma or equivalent preferred.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Front Bar Receptionist
Front desk coordinator job in West Des Moines, IA
Job Description
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Salon Experience Preferred
Current Esthetic Students Preferred
Job Type: Full Time, Part Time
Availability: Nights and Weekends Required
Education: High School, or equivalent
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
Receptionist - Part-time
Front desk coordinator job in Ankeny, IA
Job Description
We are looking for a Part-time Front Desk Receptionist to join our growing team!
Responsibilities
Answer and coordinate in-coming telephone calls matching them to right personnel to ensure great customer service.
Greets customers at the reception desk in a pleasant and professional manner.
Assist customers with direction and connecting with Sales Associates.
Provides some clerical for the service department.
Maintains a professional appearance.
Keeps work area neat and clean.
Performs other duties as assigned.
Compensation:
This is an hourly position. Base pay is $16.00 per hour.
Schedule:
This position has a schedule of Tuesday 3-7, Thursday 3-7 alternating Fridays 2-6 and Saturdays 8-6
Qualifications
Previous reception experience and customer service experience preferred
Valid driver's license
Willing to adhere to a background check.
Authorized to work in the United States.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Front Desk Agent
Front desk coordinator job in West Des Moines, IA
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $16-$17 an hour
Representative II, Customer Service - New Patient Care
Front desk coordinator job in Des Moines, IA
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
**_Work Schedule_**
8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote)
**_Job Summary_**
The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism.
**_Responsibilities_**
+ Serves patients over the phone to initiate their first order of diabetes testing supplies and related products.
+ Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process.
+ Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed.
+ Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations.
+ Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month.
+ Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals.
+ Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues.
+ Documents all interactions and maintains detailed notes in the company system for continuity and compliance.
+ Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies.
+ Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams.
**_Qualifications_**
+ 1-3 years of customer service experience in a call center environment, preferred
+ High School Diploma, GED or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**Anticipated hourly range:** $15.75 per hour - $18.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Bilingual Patient Access Representative I - East Side Clinic
Front desk coordinator job in Des Moines, IA
As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles.
This position typically works at PHC East Side Clinic in Des Moines and is scheduled Monday - Friday 8:30 AM - 5:00 PM. Eligible for $5.00 per hour shift differential if you work a 3-hour shift after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply.
This position requires Spanish and English language skills.
What You Will Do
* Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges.
* Accurately documents messages and communicates to the appropriate individual.
* Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies.
* Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor.
* Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility.
* Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC.
* Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms.
* Helps patients apply for the sliding fee program.
* Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols.
* Scans all acquired patient documentation and accurately indexes into electronic health records.
* Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers).
* Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience.
* Performs other duties as assigned.
Qualifications You Need
Required
* A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
* Excellent customer service skills and commitment to service excellence.
* Effective verbal and written communication skills.
* Good problem-solving skills with ability to apply critical thinking.
* Takes initiative and demonstrates dependability.
* Team oriented with ability to collaborate effectively with others.
* Listening and reading skills with ability to follow written and verbal instructions.
* Basic math skills with ability to count money and make change.
* Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
* Detail oriented with high degree of accuracy
* Prioritization skills.
* Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
* Demonstrates professionalism with ability to remain calm in all situations and show empathy.
Preferred
* Bilingual Spanish/English communication skills, written and verbal.
* Associate degree in related field.
* Work experience in a community health center, medical or dental clinic, or in the essential functions of the
* position.
* Experience working with patient registration systems and electronic health records.
* Experience using a multi line telephone system.
* Experience working with and knowledge of clinical terminology and health insurance.
We Take Care of Our People
Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:
* Generous PTO accrual
* Eight paid holidays
* Tuition reimbursement program
* 401k with company match
* Medical, dental, vision
* Life & disability insurance
* Flexible spending & health savings accounts
* Supplemental accident & critical illness insurance
* Discounted pet insurance
* PHC Pride rewards program
Visit *************************** for a summary of PHC's benefits.
Grow Your Career with PHC
We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.
Join the PHC Community
| PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok
Monday - Friday 8:30 AM - 5:00 PM
40 Hours Per Week
Front Desk Hampton Inn Part-time
Front desk coordinator job in West Des Moines, IA
The Hampton Inn West Des Moines/Lake Drive is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests.
The Job
A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.
Job Duties Include:
Greet and interact with guests in a warm, friendly and professional manner.
Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
What would make me successful in this role?
Passion for hospitality
Motivated to enhance the guest experience
Ability to work with a team
Ability to work in a fast-paced environment
Attention to detail
Availability to work a flexible schedule: weekends, and holidays
Benefits
401(k) with company match
Employee Assistance Program
Referral Program - Earn $500 for referring someone
Employee Recognition Program - earn gift cards
Employee discounts
On-Demand Pay - Access to earned wages before your regular paycheck
Double-time pay on Company holidays - 7 per year
Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants
About Us
The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!
We're just off I-80, five minutes from local eateries and shopping at Jordan Creek Town Center.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This organization participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
.
Requirements
Required Skills & Experience
Must be at least 18 years old
Attention to detail
Hotel experience preferred
Customer service experience preferred
Ability to work weekends and holidays
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description Starting at $15.00/hour
Stagehand - Civic Center IATSE Referrals
Front desk coordinator job in Des Moines, IA
This application is used for processing referrals from the International Alliance of Theatrical Stage Employees (IATSE) union, Local #67.
Stagehands provide labor for any/all staging needs or movement of materials for a production. They work under the direction of the manager on duty or show personnel. Stagehand crew members make sure all stage requirements are met and safety standards upheld.
At DMPA we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Essential Job Duties and Responsibilities
Following instructions
Loading in and loading out of stage scenery and soft goods
Support of other department as requested
Experience Needed/Certification:
Follow instructions
Know stage directions
Proper lifting and pushing technique
Additional Job Requirements / Pertinent Information
Position requires event work during evening/weekends
Regular lifting of up to 50lbs
Occasional lifting between 50-75lbs
Regular: standing, walking, sitting, using hands, reaching with hands and arms, talking/hearing, vision, ability to focus
Occasional: climbing, balancing, stooping, kneeling, crouching, crawling, distant/color/depth perception
Environment involves occasional: wetness, humidity, nearness of moving mechanical parts, working in high precarious places, risk of electric shock
Noise level is moderate
Family referral Coordinator
Front desk coordinator job in Des Moines, IA
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are looking for passionate and empathetic person to support the National Child Measurement Programme (NCMP). This role will include calling families that have taken part in the NCMP and encourage them to access our free healthy lifestyle programmes.
You will be a connector within the delivery team, to link families who are looking for support within the programmes we are running across local community services and professionals.
This is a UK Based role. You MUST be living in the United Kingdom with the Right to work in the UK to be considered for this role. Applications from outside of the UK will be unsuccessful.
This role will be predominantly home based but some travel will be required to events in Bristol therefore we can only consider candidates in the Bristol area.
You will be responsible for calling families who receive the National Child Measurement Programme to chat about the impact of the results, discuss what is happening for them as a family, and encourage them to take up any of our free services.
Whilst calling families, you'll need to be flexible and adopt multiple approaches and techniques to encourage parents to make use of free services that will ultimately improve the health and wellbeing of their family.
You'll thrive in this role if you enjoy having meaningful conversations, have skills around motivational interviewing, empathetic listening and have the courage to approach parents/carers with tenacity and challenge decisions with curiosity.
In this role, you'll be able to engage in meaningful work that truly impacts childhood obesity, enhancing lives by improving quality and longevity.
Role duties:
• Call families who receive an above healthy weight NCMP letter
• Discuss how they feel about receiving the letter
• Have sensitive and perhaps tough conversations with parents regarding their child's weight
• Discuss the support available in the local community and talk through the services we provide
• If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families
• Update system with communications with families
• Manage family profiles on the CRM
• Manage the NCMP data
• Understand the community support available for families
• Support the delivery team on asset mapping of local services
• Meet with local partners and stakeholders to update on our services
• Any other requirements for the business.
Community Outreach and Stakeholder Collaboration
Develop and sustain relationships with NCMP (National Child Measurement Programme) nurses across localities to enhance referral pathways and service integration.
Support school-based engagement initiatives such as workshops, assemblies, and activity days to promote healthy lifestyles and increase service visibility among children and families.
Qualifications and Experience
• Experience working with families in a supportive or educational capacity
• Experience of working in a public health environment
• Experience of working in a customer facing role
• Experience and competence in using a data management system
• Experience of using IT systems
• Experience of inputting and processing data
• Experience of managing customer concerns or issues
• Experience of working remotely
• Experience in communicating information with other teams
• An understanding of the stages of behaviour change
Individual competencies
• A personable, non-judgmental and sensitive approach to communicating with the public
• IT literate especially excellent working knowledge of Microsoft Office
• Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative and as part of a high functioning team
• Fluent and clear in English speaking
• Active listening skills
• Excellent data processing and data management system skills
• Confident, self motivated, passionate, flexible and adaptable
• Good attention to detail
• Able to respond positively to new situations
• Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.
• Ability to reflect and appraise own performance and that of others.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
12,500.00
Maximum Salary
£
14,000.00
Planning and Scheduling Coordinator
Front desk coordinator job in Des Moines, IA
Job DescriptionDescription:
Reports To
The Planning and Scheduling Coordinator will report to the Planning & Scheduling Manager.
The Planning and Scheduling Coordinator (PSC) will oversee production planning and develop/manage schedules and delivery priorities across all product lines. This critical role develops master schedules based on customer priorities and plant capacity, utilizing applicable company business systems, tools and information. The PSC will distribute, communicate, track and manage schedules alongside Production, Quality and Engineering/Project Management Leadership. This position requires strong leadership, management and team skills. The PSC also requires a strong customer-focus and will strive for schedule compliance and on-time delivery every day.
Responsibilities and Duties
Assist with the planning and scheduling efforts for the entire company's operations.
Focus on accurate and detailed planning, effectively formulating plans and schedules to balance demand against available capacity.
Understand high-level trends and forecasts that stem from the S&OP process; from those forecasts develop relevant production plans (work to balance/level load the facility). Likewise, identify potential bottlenecks/issues and prepare plans to optimize flow and output. Escalate concerns in terms of capacity, headcount, etc. for resolution.
Publish, manage and maintain production schedules while balancing against inventory, resources and capacity. Adjust schedules based on operational changes. Ensure communication and understanding of schedules is always current.
Track schedule compliance and monitor performance/results on a real-time basis. Monitor and track all applicable delivery metrics; these include PTS (Performance-To-Schedule in production), RTS (Ready-To-Ship completion dates) and OTD (On-Time Delivery to customers).
Act as liaison between multiple departments to manage, maintain, control and achieve the production schedule.
Collaborate with leadership to monitor the status of projects to ensure customers, stakeholders, and vendors are communicated with accordingly.
Utilize project management software for setting up, establishing and scheduling jobs.
Place high visibility on at-risk jobs and help prioritize and maintain their schedules by working directly with the production and QA teams on a daily basis.
Drive productivity and continuous improvement in all tasks and processes.
Additional duties as assigned.
Requirements:
Qualifications
High school diploma or equivalent required. Relevant college degree preferred.
APICS (or comparable) certification in Planning/Scheduling also preferred.
Experience in a manufacturing/production environment preferred/desirable.
Proficient in Microsoft Office Suite, Google, or similar software.
Strong analytical and problem-solving skills. Strong decision-making skills.
Ability to communicate and collaborate with other teams and team members.
Interpersonal skills, with the ability to establish effective professional relationships with employees and leadership through all departments.
Physical Requirements
Typically sits, grasps items, and performs keyboarding for the regular operation of a computer.
Stand, walk, bend, reach or otherwise move about regularly.
Lift, move, or otherwise transfer items up to 40 lbs. occasionally.
Occasional exposure to typical manufacturing production physical hazards.
Receptionist
Front desk coordinator job in Waukee, IA
Job Description
When you work at Edencrest of Kettlestone, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!
Edencrest of Kettlestone is looking for a Receptionist. In this role you will be the first point of contact for most visitors and guests for our community and is instrumental in establishing and promoting a culture of hospitality for both internal and external customers. This position is also responsible for assisting with the administrative support functions for multiple departments.
Current Openings: Full-time, Monday-Friday, 8am-4:30pm
Here are a few of the daily responsibilities of a Receptionist:
Answers telephone and directs calls in accordance with established process.
Greets residents, families, and visitors and provides general information and assistance.
Directs and/or escorts deliveries to proper areas.
Performs other duties as assigned.
Here are a few of the qualifications we need you to have:
Must exhibit and promote a high level of customer service, hospitality, friendliness towards residents, visitors, employees and represent the core values and mission statement.
Ability to multi-task, balance team and individual responsibilities, and respond promptly to resident and visitor needs.
Demonstrated knowledge and operation of computer systems and accounting in using Microsoft Office products (Word, Excel, Outlook, PowerPoint) along with the ability to use organization-specific software is required. Candidate must also be able to read and write English, comprehend written and oral instructions, and complete written documentation.
We offer a comprehensive benefits package designed to support the well-being and work-life balance of our team members. This includes:
Health & Wellness: Medical, dental, and vision coverage to keep you and your family healthy.
Financial Security: Retirement savings plan with company match, life and disability insurance.
Work-Life Balance: Paid time off and flexible work schedules.
Growth & Development: Access to training programs and career development opportunities.
Employee Perks: Employee wellness programs, recognition initiatives, and discounts on company products or services.
Daily Pay: Need your wages before payday? Use our free Daily Pay app to access your earnings when you need them.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and seniors please apply, we'd love to get to know you!
If you are interested in this role you can Apply Here!
ABOUT HUBBELL REALTY COMPANY
Hubbell Realty Company (Hubbell Realty) is a full-service real estate development company with roots in Central Iowa, and additional operations in South Dakota, Missouri, and Nebraska. Over the last decade, Hubbell Realty has developed over 30 apartment communities totaling more than 7,000 units, built and sold more than 1,000 homes, and currently manages approximately 2.1 million square feet of commercial space in Central Iowa.
ABOUT HIGHMARK SENIOR LIVING
At Highmark Senior Living (Highmark), a division of Hubbell Realty Company, our core belief is quality care, and services start with us. The support a loved one receives begins with trusted professionals who display loyalty to residents, a sense of pride in community and cherish relationships at the highest regard. Seniors and their loved ones can count on Highmark where they will experience comfort and freedom. As a leading senior living property manager our focus is on providing excellent care, innovative life experiences and elevated management services for all our communities.
ABOUT EDENCREST COMMUNITIES
Edencrest communities aim to support, provide wellness excellence and community to residents every day. At Edencrest, residents embrace an innovative and transformational lifestyle. Associates are ready to help residents with move-in, maintenance, and everyday needs so they can enjoy what matters most.
Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants
Receptionist
Front desk coordinator job in Grimes, IA
Company Name: Toyota of Des Moines
English Job Title: Receptionist
About Toyota:
Here at Toyota, we are ranked as the #1 Toyota dealership in a multi-state region. So, it's GREAT to be part of a team that knows how to succeed. We have been a family-owned business since 1994! Throughout the year, we are always actively supporting our community, and we want to know your ambitions and how we can line them up with our workforce.
Wonder if You Are A Good Fit?
Toyota of Des Moines is seeking a receptionist who has excellent Customer Service skills, takes pride in their work, and enjoys working on a team. Toyota makes customer service a top priority so candidates must have a strong attention to detail and maintain a professional appearance.
Responsibilities:
Answering phones in a professional, friendly, and efficient manner
Setting up appointments
Close and submit repair orders
All cashiering responsibilities for the parts and service departments
Pay:
$17 per hour
Schedule:
Monday through Friday 9am-6pm
Requirements:
Must be at least 18 years old to apply
Have a valid Iowa Driver's License and clean driving record
Will submit to a drug and background screening
Benefits:
1-week Paid Vacation (after 1 year)
12 days Paid Time Off per year (after 6 months)
Health, Visions, and Dental Insurance
Tenure! We contribute to your benefits after you reach milestones with employment.
401K match
Company Sponsored Events
Food Trucks
We look forward to receiving your application!
Auto-ApplyMedical Office Receptionist - Pella IA
Front desk coordinator job in Pella, IA
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit ***************************
As a Full Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Pella, IA. The scheduled hours are M,T, W and F 8-5. TH 10-7 .
What You'll Do
Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
Schedules appointments and enters appointment date and time into computerized scheduler.
Conducts reminder calls to all patients
Greets and directs patients, salespeople, and visitors
Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
Coordinates referrals for patients through insurance and other physician offices or specialists
Prepares all billings in computerized system for processing by finance
Collects payment from patients and reconciles daily cash reports
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
Follows through on commitments
Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
Demonstrates ability to perform and maintain Annual Competencies
May require other duties as assigned
What You'll Bring
High school diploma/GED required
One year certificate from college or technical school with concentration in front office support for medical settings preferred
At least 3 year experience in a front desk/customer service related field required
Experience in a medical office preferred
Front Desk Representative
Front desk coordinator job in Urbandale, IA
Responsive recruiter If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work.
We are currently hiring multiple energetic Part-Time Sales and Member Services Representatives who have a passion for kids and the water. Must be able to work 2 shifts per week (min 8-10 hours) and be available 1 weekend day minimum. Prior swim experience is not necessary, but a willingness to learn and have FUN is a must!
A Few Things About Us:
We work hard, but love to have fun with our students and each other!
Training is paid and Lifeguard/CPR courses are provided in-facility once per month exclusively to Goldfish employees!
Shifts are set each week and consistent until YOU request a new schedule! Part-time schedule
Financial bonuses and advancement opportunities including supervisory and management positions!
Wonderful warm and tropical atmosphere centered around kids and family comfort!
Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
Leadership roles starting at $15.50
Flexible part-time hours and scheduling
Competitive pay
Growth opportunities
Valuable work experience
Increased social opportunities
Future references/referrals
On-the-job training and certification opportunities
Position Requirements:
High energy - you believe work should be fun!
Service mindset - you take pride in making sure our members are taken care of!
Able to take initiative and have great organizational skills!
Excellent communication and able to develop relationships with our members!
Passionate about working with children of all ages and ability levels!
Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff once per month, limited exclusively to Goldfish Swim School staff members!)
Job Title: Sales & Member Services Representative Reports to: General Manager FLSA Status: Non-ExemptSummary:
Promotes quality customer service face to face and over the phone to current and future guests.
Process sales and enrollment transactions.
Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company.
Customer Service Duties and Responsibilities:
Supports operational duties such as reaching out to interested families, sharing information about our lessons to walk-in customers, and processing student registrations using effective sales/customer service techniques.
Resolves customer concerns/complaints using a professional approach.
Assists members with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising.
Checks voicemail and email correspondence and responds in a timely manner.
Makes collection calls to resolve open account problems.
Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.
Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired.
*Ask about becoming a Swim Instructor in your interview!
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided).
Work Environment: While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. We encourage our staff members to stand, smile, and greet our guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate.
Candidate Profile:
Outgoing and energetic personality
Friendly, positive attitude
Strong work ethic
Dependable, punctual, detail-oriented, and well organized
Ability to multi-task
Focused on SAFETY
Flexible and able to adapt to company growth and evolving responsibilities
Must be comfortable working with and around young children
If you are a team player, energetic, are excited to work with children and make a difference in their lives, then this is the job for you!
Compensation: $14.00 - $16.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Auto-ApplyCLINIC RECEPTIONIST - SPECIALTY CLINIC
Front desk coordinator job in Pella, IA
This position provides courteous and professional assistance to all patients and visitors contacting the clinic. Primary job duties include prompt and courteous patient registration, receiving and directing incoming calls and medical data entry.
Minimum knowledge, skills, and abilities:
* Ability to read and communicate effectively in English.
* Ability to remain composed and function well in fast paced environment.
* Basic computer knowledge with ability to learn specific computer system.
* Current American Heart Association (AHA) Heart Code BLS required. New employees certify within three (3) months after hire date. Not applicable to all clinic receptionist. Requirement varies based on clinic location.
* Accuracy in clerical skills.
Front Desk Agent
Front desk coordinator job in Des Moines, IA
What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities!
About this job...
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
What you'll be doing...
* Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
* Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
* Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
* Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
* Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
* Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
* Always maintain professionalism consistent with hotel brand and company expectations.
* Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
* Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
* If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
* 2+ years of customer service experience, preferably in Hospitality or related industry
* High School diploma or equivalency education certificate required
* Ability to work nights and weekends heavily preferred
Communication:
* Excellent verbal and written communication skills
* Must be able to speak, read, and write in primary language used in the workplace
Physical:
* 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
* Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.