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How to hire a guest service assistant

Guest service assistant hiring summary. Here are some key points about hiring guest service assistants in the United States:

  • HR departments typically spend 15% of their expenses on recruitment.
  • It usually takes about 12 weeks for a new employee to reach full productivity levels.
  • It typically takes 36-42 days to fill a job opening.
  • The median cost to hire a guest service assistant is $1,633.
  • Small businesses spend an average of $1,105 per guest service assistant on training each year, while large companies spend $658.
  • There are currently 90,704 guest service assistants in the US and 108,319 job openings.
  • Indianapolis, IN, has the highest demand for guest service assistants, with 7 job openings.
  • New York, NY has the highest concentration of guest service assistants.

How to hire a guest service assistant, step by step

To hire a guest service assistant, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a guest service assistant:

Here's a step-by-step guest service assistant hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a guest service assistant job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new guest service assistant
  • Step 8: Go through the hiring process checklist

What does a guest service assistant do?

The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.

Learn more about the specifics of what a guest service assistant does
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  1. Identify your hiring needs

    The guest service assistant hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A guest service assistant's background is also an important factor in determining whether they'll be a good fit for the position. For example, guest service assistants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    This list shows salaries for various types of guest service assistants.

    Type of Guest Service AssistantDescriptionHourly rate
    Guest Service AssistantCustomer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.$11-21
    Service OfficerA service officer or client services officer is a professional who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions... Show more$15-35
    Service WriterA service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers... Show more$11-29
  2. Create an ideal candidate profile

    Common skills:
    • Reservations
    • Good Judgment
    • Cleanliness
    • Front Desk
    • Patients
    • Customer Service
    • GSA Schedule
    • Front End
    • HR
    • Guest Satisfaction
    • CPR
    • Night Audit
    • Computer System
    • Sales Floor
    Check all skills
    Responsibilities:
    • Manage guest assistants ensuring customer satisfaction, store cleanliness.
    • Answer any questions they have; general clerical duties; process transactions using a POS system
    • Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
    • Process individual and group reservations maximizing profit for the hotel.
    • Schedule facility room reservations for campus faculty and department staff.
    • Provide support and empathy during difficult moments for patients and their families/visitors
    More guest service assistant duties
  3. Make a budget

    Including a salary range in your guest service assistant job description is one of the best ways to attract top talent. A guest service assistant can vary based on:

    • Location. For example, guest service assistants' average salary in new mexico is 48% less than in district of columbia.
    • Seniority. Entry-level guest service assistants 47% less than senior-level guest service assistants.
    • Certifications. A guest service assistant with certifications usually earns a higher salary.
    • Company. Working for an established firm or a new start-up company can make a big difference in a guest service assistant's salary.

    Average guest service assistant salary

    $16.05hourly

    $33,388 yearly

    Entry-level guest service assistant salary
    $24,000 yearly salary
    Updated December 17, 2025

    Average guest service assistant salary by state

    RankStateAvg. salaryHourly rate
    1District of Columbia$45,486$22
    2California$43,013$21
    3New York$38,729$19
    4Washington$37,191$18
    5Illinois$36,475$18
    6Nevada$36,400$18
    7Oregon$35,374$17
    8Florida$35,176$17
    9Virginia$34,439$17
    10Michigan$34,312$17
    11Minnesota$32,671$16
    12Wisconsin$32,123$15
    13Colorado$31,852$15
    14Indiana$31,667$15
    15Ohio$30,194$15
    16Tennessee$30,166$15
    17Texas$28,388$14
    18Missouri$28,348$14
    19Kentucky$28,074$14
    20Alabama$27,013$13

    Average guest service assistant salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Salesforce$60,073$28.88
    2New York University$48,580$23.361
    3Reckitt Benckiser$40,517$19.48
    4National Pancake House$39,864$19.17
    5Las Vegas Valley Water District$39,697$19.09
    6Thrivent$39,487$18.987
    7Esri$38,336$18.43
    8Kimpton Hotels & Restaurants$37,248$17.9138
    9Cleveland Clinic$34,345$16.5116
    10City of Santa Monica$33,882$16.29
    11Amazon$33,825$16.2653
    12Marriott International$33,559$16.13287
    13CRISTA Ministries$33,357$16.04
    14Busch's Fresh Food Market$33,291$16.0122
    15The Walt Disney Company$33,290$16.003
    16Duke University Health System$33,193$15.967
    17Sage Hospitality Group$33,191$15.96
    18Allina Health$33,087$15.911
    19NANA$32,921$15.83
    20Global Resource Solutions Inc$32,884$15.81
  4. Writing a guest service assistant job description

    A job description for a guest service assistant role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a guest service assistant job description:

    Guest service assistant job description example

    Starting wage up to:$18.50/hr with exp.

    Calling all Foodies! Don’t romaine calm, Busch’s is HIRING! Do you love food, fun and people? Are you looking for growth, development and excellent wages? We could make the perfect pear!

    Our industry is ever changing and we are looking for individuals who are passionate about food and people. We are a family-owned, Michigan based company that is heavily rooted in the communities we serve. Busch’s offers its employees benefits such as employee discounts, medical benefits including dental and optical, 401K with company match (restrictions apply) and even tuition reimbursement for qualifying students!

    Specific Accountabiities:

    • Oversee all aspects of guest service operations as person in charge
    • Exemplify key concepts of hospitality when interacting with guests, associates, and community
    • Ensure adherence to check cashing, refund, and store charge policies and procedures
    • Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases
    • Assist guests with questions, purchases, store charges, and special orders
    • Assist associates in achieving service and labor objectives as directed by GSM
    • Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area)
    • Provide input to GSM concerning associate performance and department conditions
    • Deliver clear expectations and follow-through on assigned tasks in GSM’s absence
    • Assist in training and development of associates

    Requirements:

    • High school diploma.
    • Previous experience in a retail environment.
    • Proficient leadership skills.
    • Proficient organization and planning skills, especially to manage multiple deadlines and projects.
    • Proficient communication and interpersonal skills, including written, verbal and listening skills.

    Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.

  5. Post your job

    To find guest service assistants for your business, try out a few different recruiting strategies:

    • Consider internal talent. One of the most important talent pools for any company is its current employees.
    • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any guest service assistants they would recommend.
    • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level guest service assistants with the right educational background.
    • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
    Post your job online:
    • Post your guest service assistant job on Zippia to find and recruit guest service assistant candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Recruiting guest service assistants requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new guest service assistant

    Once you have selected a candidate for the guest service assistant position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    Once that's done, you can draft an onboarding schedule for the new guest service assistant. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a guest service assistant?

Hiring a guest service assistant comes with both the one-time cost per hire and ongoing costs. The cost of recruiting guest service assistants involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of guest service assistant recruiting as well the ongoing costs of maintaining the new employee.

You can expect to pay around $33,388 per year for a guest service assistant, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for guest service assistants in the US typically range between $11 and $21 an hour.

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