User Experience Manager jobs at HCA Healthcare

Full Time 40 Hours/Week Monday - Friday, 8:00am - 4:30pm Occasional Travel Remote The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations. Responsibilities: 1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. 2. Develop and execute risk-based audit plans. 3. Conduct pre- and post-payment audits for documentation and billing accuracy. 4. Coordinate with external auditors and internal departments. 5. Educate providers on compliance, coding, and billing guidelines. 6. Investigate complaints and respond to compliance inquiries. 7. Maintain current knowledge of healthcare regulations and payer requirements. 8. Communicate audit findings and support corrective actions. 9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures. 10. Supervise internal and external audit activities and reporting. 11. Collaborate across departments to improve revenue cycle processes. Other information: Technical Expertise 1. Experience in teaching hospital or pediatric healthcare settings required. 2. Strong background in physician-based coding and billing. 3. Familiarity with Medicaid/Medicare regulations. 4. Skilled in audit procedures, data analytics, and compliance training. 5. Proficient in Epic, Excel, Word, and healthcare billing systems. 6. Strong communication and organizational skills. Education and Experience 1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role. 2. Certification: CPC or CCS-P required; CPMA preferred. 3. Years of relevant experience: Minimum 7 years in hospital and professional coding. 4. Years of supervisory experience: Minimum 2 years in a leadership role. Full Time FTE: 1.000000

Full Time 40 Hours/Week Monday - Friday, 8:00am - 4:30pm Occasional Travel Remote The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations. Responsibilities: 1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. 2. Develop and execute risk-based audit plans. 3. Conduct pre- and post-payment audits for documentation and billing accuracy. 4. Coordinate with external auditors and internal departments. 5. Educate providers on compliance, coding, and billing guidelines. 6. Investigate complaints and respond to compliance inquiries. 7. Maintain current knowledge of healthcare regulations and payer requirements. 8. Communicate audit findings and support corrective actions. 9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures. 10. Supervise internal and external audit activities and reporting. 11. Collaborate across departments to improve revenue cycle processes. Other information: Technical Expertise 1. Experience in teaching hospital or pediatric healthcare settings required. 2. Strong background in physician-based coding and billing. 3. Familiarity with Medicaid/Medicare regulations. 4. Skilled in audit procedures, data analytics, and compliance training. 5. Proficient in Epic, Excel, Word, and healthcare billing systems. 6. Strong communication and organizational skills. Education and Experience 1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role. 2. Certification: CPC or CCS-P required; CPMA preferred. 3. Years of relevant experience: Minimum 7 years in hospital and professional coding. 4. Years of supervisory experience: Minimum 2 years in a leadership role. Full Time FTE: 1.000000

Full Time 40 Hours/Week Monday - Friday, 8:00am - 4:30pm Occasional Travel Remote The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations. Responsibilities: 1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. 2. Develop and execute risk-based audit plans. 3. Conduct pre- and post-payment audits for documentation and billing accuracy. 4. Coordinate with external auditors and internal departments. 5. Educate providers on compliance, coding, and billing guidelines. 6. Investigate complaints and respond to compliance inquiries. 7. Maintain current knowledge of healthcare regulations and payer requirements. 8. Communicate audit findings and support corrective actions. 9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures. 10. Supervise internal and external audit activities and reporting. 11. Collaborate across departments to improve revenue cycle processes. Other information: Technical Expertise 1. Experience in teaching hospital or pediatric healthcare settings required. 2. Strong background in physician-based coding and billing. 3. Familiarity with Medicaid/Medicare regulations. 4. Skilled in audit procedures, data analytics, and compliance training. 5. Proficient in Epic, Excel, Word, and healthcare billing systems. 6. Strong communication and organizational skills. Education and Experience 1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role. 2. Certification: CPC or CCS-P required; CPMA preferred. 3. Years of relevant experience: Minimum 7 years in hospital and professional coding. 4. Years of supervisory experience: Minimum 2 years in a leadership role. Full Time FTE: 1.000000

Full Time 40 Hours/Week Monday - Friday, 8:00am - 4:30pm Occasional Travel Remote The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations. Responsibilities: 1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. 2. Develop and execute risk-based audit plans. 3. Conduct pre- and post-payment audits for documentation and billing accuracy. 4. Coordinate with external auditors and internal departments. 5. Educate providers on compliance, coding, and billing guidelines. 6. Investigate complaints and respond to compliance inquiries. 7. Maintain current knowledge of healthcare regulations and payer requirements. 8. Communicate audit findings and support corrective actions. 9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures. 10. Supervise internal and external audit activities and reporting. 11. Collaborate across departments to improve revenue cycle processes. Other information: Technical Expertise 1. Experience in teaching hospital or pediatric healthcare settings required. 2. Strong background in physician-based coding and billing. 3. Familiarity with Medicaid/Medicare regulations. 4. Skilled in audit procedures, data analytics, and compliance training. 5. Proficient in Epic, Excel, Word, and healthcare billing systems. 6. Strong communication and organizational skills. Education and Experience 1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role. 2. Certification: CPC or CCS-P required; CPMA preferred. 3. Years of relevant experience: Minimum 7 years in hospital and professional coding. 4. Years of supervisory experience: Minimum 2 years in a leadership role. Full Time FTE: 1.000000

The Retirement and Pension Plan Manager is responsible for managing the organization's retirement and pension plans, ensuring compliance with federal and state regulations, and delivering exceptional service to employees regarding their retirement benefits. This role also provides management of our third-party retirement plan recordkeeper and supports strategic planning efforts led by the Vice President, Total Rewards. Responsibilities: Serves as an internal resource for employees planning for retirement who have questions and/or would like to begin the process. Administer and manage all aspects of the organization's retirement and pension plans, including enrollment, contributions, distributions, and compliance. Oversee the processing of retirement plan transactions such as rollovers, loans, and benefit payouts. Collaborate with payroll to ensure accurate contributions and deductions. Work with Treasury and Accounts Payable to handle funding requests and reconciliations. Conduct educational sessions and partner with internal HR communications to help employees understand their retirement options. Develop and deliver financial education programs to enhance employees' understanding of personal finance and retirement planning strategies. Partner with external vendors and resources to recommend solutions to complex retirement and pension issues. Work closely with internal and external IT resources and HRIS staff to support the administration of retirement and pension administration and recommend changes to processes as needed. Foster an environment of continuous improvement and teamwork to improve and evolve retirement and pension processes to create value for Memorial Healthcare System and satisfaction among employees. Support the Vice President, Total Rewards in evaluating and recommending changes to retirement plans to align with organizational goals and employee needs. Analyze plan performance metrics and prepare reports for leadership on participation, investment performance, and funding levels. Ensure retirement plans comply with all applicable federal and state laws and regulations. Support plan audits conducted by internal compliance and external auditors. Prepare any necessary documentation. Monitor changes in retirement and pension legislation and recommend plan modifications as needed. Work closely with third-party administrators, trustees, investment advisors, and the plan recordkeeper to manage plan operations. Monitor service agreements and performance metrics to ensure service quality. Education and Certification Requirements: Bachelors (Required) Required Work Experience: Five (5) years of experience in retirement and pension plan administration Other Information: Additional Education Information - Education Specialization in Human Resources, Business Administration, Finance, or related field.

We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity. This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided). Responsibilities • This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app • Work with product and business stakeholders to define features and manage from concept to design to development • Provide validation and verification on project deliverables and promote exceptional quality standards Qualifications • Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal) • Experience managing multiple projects across creative, development, and with cross-functional teams • Experience working closely w/ design teams and a deep understanding of the UX process • Highly presentable with excellent verbal and written skills • Capable of convincing and rallying others with ability to manage and grow internal relationships • Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process • Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables • Ability to navigate large, matrixed organization with multiple competing priorities About AMP Agency AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner. AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.

We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity. This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided). Responsibilities • This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app • Work with product and business stakeholders to define features and manage from concept to design to development • Provide validation and verification on project deliverables and promote exceptional quality standards Qualifications • Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal) • Experience managing multiple projects across creative, development, and with cross-functional teams • Experience working closely w/ design teams and a deep understanding of the UX process • Highly presentable with excellent verbal and written skills • Capable of convincing and rallying others with ability to manage and grow internal relationships • Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process • Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables • Ability to navigate large, matrixed organization with multiple competing priorities About AMP Agency AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner. AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.

We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity. This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided). Responsibilities • This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app • Work with product and business stakeholders to define features and manage from concept to design to development • Provide validation and verification on project deliverables and promote exceptional quality standards Qualifications • Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal) • Experience managing multiple projects across creative, development, and with cross-functional teams • Experience working closely w/ design teams and a deep understanding of the UX process • Highly presentable with excellent verbal and written skills • Capable of convincing and rallying others with ability to manage and grow internal relationships • Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process • Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables • Ability to navigate large, matrixed organization with multiple competing priorities About AMP Agency AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner. AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.

We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity. This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided). Responsibilities • This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app • Work with product and business stakeholders to define features and manage from concept to design to development • Provide validation and verification on project deliverables and promote exceptional quality standards Qualifications • Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal) • Experience managing multiple projects across creative, development, and with cross-functional teams • Experience working closely w/ design teams and a deep understanding of the UX process • Highly presentable with excellent verbal and written skills • Capable of convincing and rallying others with ability to manage and grow internal relationships • Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process • Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables • Ability to navigate large, matrixed organization with multiple competing priorities About AMP Agency AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner. AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.

We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity. This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided). Responsibilities • This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app • Work with product and business stakeholders to define features and manage from concept to design to development • Provide validation and verification on project deliverables and promote exceptional quality standards Qualifications • Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal) • Experience managing multiple projects across creative, development, and with cross-functional teams • Experience working closely w/ design teams and a deep understanding of the UX process • Highly presentable with excellent verbal and written skills • Capable of convincing and rallying others with ability to manage and grow internal relationships • Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process • Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables • Ability to navigate large, matrixed organization with multiple competing priorities About AMP Agency AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner. AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.

Are you an EFDA looking for a new dental home? Are you looking for a path for growth? Or, are you looking for some extra money an you just want to sub? We are looking for an EFDA for our high-energy, forward-thinking dental practice. We are a stable, non-corporate, private practice that has been in business for nearly 50 years. Last year, we produced over $10 million in sales and we are looking to grow. You can work flexible days and hours...early morning, evening, and weekend opportunities if you'd like to supplement your current job or if you are looking for full-time hours. Full-time position: base rate + bonus + health insurance, vision insurance, dental, life insurance, 401(K), 401(K) match. If this sounds "like you", please send your resume today!

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”. Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. Collaborate with local leaders to prioritize initiatives and facilitate work teams. Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. Serve as a resource for performance improvement efforts in support of the local patient experience strategy. Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. Maintain strong working relationships with PE vendors and user groups. Requirements: Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. The ability to inspire and initiate innovative thinking surrounding PE at MHS. Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. Superior written/verbal communication and interpersonal skills. Ability to design and deliver impactful presentations to broad audiences. An ability to work collaboratively in a fast-paced team environment. A demonstrated ability to effectively manage projects through their life-cycle. Must be able to prioritize, manage, and execute simultaneous tasks. Strong critical thinking skills and the ability to work independently. The ability to apply change management methods to assigned projects. Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. Master's degree in nursing, business management, hospitality, health care administration, or related discipline. Proficiency in analyzing and interpreting customer experience data. Certified Patient Experience Professional, or able to be certified within six months of employment Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** **Onsite position - Baylor University Medical Center (BUMC)** This individual will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the leader for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility with a single point of leadership and will be accountable for implementation and driving tangible results in delivering an exceptional experience. This individual will report to the Office of Patient Experience and works closely with senior leaders at the entity level in support of the delivery of an exceptional experience. **Essential Functions of the Role** + Communicate the exceptional experience vision and strategy; grounded in both analytics-based understanding of needs and business dynamics/brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership. + Execute Voice of the Patient activities (Patient and Family Advisory Councils), to continuously adjust to demand expectations, including standardizing the patient journey with improvement opportunities for the patient experience in all touch points, enabling delivery of a best-in-class experience. + Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition. + Collaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis. + Provides a clear understanding of experience analytics and clearly articulates the science and direction behind the data. + Manage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics. + Partner closely with clinical and system leadership to implement new programs, technologies and strategies to improve care delivery across the care continuum. + Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH Exceptional Experience Model. + Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators. + Advocate for integration of BSWH Exceptional Experience Model to drive exceptional experience, including branded experiences, service offerings and further opportunity identification. + Build linkages between the patient experience and team member engagement. + Tailor strategies to foster a best-in-class exceptional experience. **Key Success Factors** + Experienced knowledge of tools and techniques of quality performance measurement and data testing. + Experienced knowledge of Texas, Joint Commission and CMS standards. + Experienced knowledge of trends, developments, and research in providing high-quality safe care. + Skilled facilitator, coach, consultant, influencer. + Management and strategic thinking skills. + Investigative and problem-solving skills. + Skilled in the use of computers, and related software applications. + Excellent verbal, social and written communication skills. + Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues. + Able to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teams. + Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives. + Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigation. + Able to work alone or with varying levels of direction or indirect supervision and guidance. + Able to appropriately prioritize tasks to meet desired deadlines. + Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred + Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 4 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary Onsite position - Baylor University Medical Center (BUMC) This individual will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the leader for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility with a single point of leadership and will be accountable for implementation and driving tangible results in delivering an exceptional experience. This individual will report to the Office of Patient Experience and works closely with senior leaders at the entity level in support of the delivery of an exceptional experience. Essential Functions of the Role * Communicate the exceptional experience vision and strategy; grounded in both analytics-based understanding of needs and business dynamics/brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership. * Execute Voice of the Patient activities (Patient and Family Advisory Councils), to continuously adjust to demand expectations, including standardizing the patient journey with improvement opportunities for the patient experience in all touch points, enabling delivery of a best-in-class experience. * Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition. * Collaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis. * Provides a clear understanding of experience analytics and clearly articulates the science and direction behind the data. * Manage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics. * Partner closely with clinical and system leadership to implement new programs, technologies and strategies to improve care delivery across the care continuum. * Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH Exceptional Experience Model. * Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators. * Advocate for integration of BSWH Exceptional Experience Model to drive exceptional experience, including branded experiences, service offerings and further opportunity identification. * Build linkages between the patient experience and team member engagement. * Tailor strategies to foster a best-in-class exceptional experience. Key Success Factors * Experienced knowledge of tools and techniques of quality performance measurement and data testing. * Experienced knowledge of Texas, Joint Commission and CMS standards. * Experienced knowledge of trends, developments, and research in providing high-quality safe care. * Skilled facilitator, coach, consultant, influencer. * Management and strategic thinking skills. * Investigative and problem-solving skills. * Skilled in the use of computers, and related software applications. * Excellent verbal, social and written communication skills. * Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues. * Able to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teams. * Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives. * Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigation. * Able to work alone or with varying levels of direction or indirect supervision and guidance. * Able to appropriately prioritize tasks to meet desired deadlines. * Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred * Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 4 Years of Experience

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024