Hyatt Hotels jobs in Bonita Springs, FL - 206 jobs

Timeshare Sales Executive - Bonita Springs- FL Real Estate License - *$10,000 Sign-On Bonus Potential
Hyatt Vacation Club 4.6
Hyatt Vacation Club job in Bonita Springs, FL
*External Candidates: Currently offering $10,000 SIGN-ON BONUS for one year of Timeshare Sales experience! $5,000 paid after 45 days of employment and $5,000 paid after six months of employment. * *Additional terms and conditions apply to the Sign-on Bonus [which terms and conditions will be provided upon hire.] Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). CANDIDATE PROFILE Education and Experience Required: High school diploma or GED Proficiency in English Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Driving company golf carts: MVR check is required Preferred: Three-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. Follow up on referrals/leads from owners. Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals). Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests. Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs. Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. Practice and continue to develop and improve sales script and presentation. Ensure clear understanding of finance options and present as an approach to ownership. Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc). Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals. Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests. Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales. Review details of contracts with prospective owners and Owners once they decide on purchase. Thoroughly review loan applications and financial documents with the customer and ensure completed properly. Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings. Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. Complete purchase summary worksheet at end of each sale. Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner. Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. Demonstrate total understanding of the culture and processes of the organization. Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners). Participate in formal training sessions offered by management team. Attend daily huddles and regularly scheduled team/manager meetings. Assist in the development and mentoring of other Sales/Membership Executives as requested. Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. Perform other duties as assigned. Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc). COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Managing Execution Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively. Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Learning and Applying Personal Expertise Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback. Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Basic Competencies Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Functional Job Family Competencies Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues. Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty. Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans. #LI-BH1 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
$54k-94k yearly est. Auto-Apply 50d ago

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Banquet Manager
Hyatt 4.6
Hyatt job in Bonita Springs, FL
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. **Goal of the Event Services Manager** : Effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the banquet team, The Catering and Convention Services team, the Convention Services floor department and Banquet Beverage. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience. The Event Services Manager Responsibilities may include: + Supports and Manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage. + Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement + Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications + Responsible for proactively reviewing staffing and equipment needs + Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage + Responsible for maintaining a high energy, positive, professional appearance + Responsible for developing innovative and creative décor for Banquet function space + Responsible for short and long term banquet functions in the front and back of the house + Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement. + Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions + Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards + Ability to develop ideas for special events and holiday functions Event Services Manager are an integral part of the hotel's overall Food and Beverage team. Your colleagues will work along with the Restaurant Manager, Executive Steward, Beverage Manager, and Room Service Manager to ensure a successful Food & Beverage Team. Experience in the previous mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director. Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Event Services Manager and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, just about all of our function heads are promoted internally as well. The statistics are there; make it your next step! **Qualifications:** + Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule + A true desire to understand and anticipate the needs of others in a fast-paced environment + Refined verbal and written communication skills + Must be proficient in general computer knowledge + Candidates should be extremely creative, innovative, detail oriented and organized + Hotel experience and a thorough understanding of all levels of banquet service + Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Primary Location:** US-FL-Bonita Springs **Organization:** Hyatt Regency Coconut Point **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** BON002964 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$51k-71k yearly est. 49d ago
Leisure Reservations Agent
Marriott International 4.6
Naples, FL job
Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-31k yearly est. Auto-Apply 14d ago
Houseperson FT - Embassy Suites Fort Lauderdale
Hilton Worldwide 4.5
Everglades, FL job
A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms * Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays * Greet guests in a friendly manner * Report maintenance deficiencies and items in need of repair * Stock and maintain supply rooms, as needed * Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed * Deliver guest requests and assist in cleaning guest rooms, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$22k-25k yearly est. 18d ago
Executive Sous Chef
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description Hilton Marco Island Beach Resort and Spa is currently seeking a dynamic Executive Sous Chef to join the best culinary team on Marco Island! This is a leadership position responsible for the development and operation of their team to support one of the most critical factors in our success, food quality. Train and supervise kitchen staff in the proper preparation of menu items and sanitation of kitchen. Train, supervise and work with all kitchen staff in order to prepare, cook and present food according to hotel standard recipes in order to create quality food products. Maintain sanitation and safety standards and regulations. ESSENTIAL FUNCTIONS: Collaborate with Executive Chef on Menu Planning Executive sous chefs help the executive chef plan the core menu and daily specials based on current food inventory, staff capabilities, and customer feedback. Supervise Chefs and Food Preparation Workers Executive sous chefs manage the kitchen employees. They are responsible for giving directives to line cooks, food prep workers, and waitstaff. This involves disciplining workers as necessary. Enforce All Food Safety Policies and Procedures Strict food safety and general health policies are set by a national board of food and safety. It is the responsibility of the executive sous chef to make sure all kitchen and waitstaff follow these regulations. Hire and Train Kitchen Staff In many dining establishments, there is no official human resource department. Instead, the executive sous chef handles the human resource functions. The executive sous chef is responsible for interviewing and evaluating candidates and training new hires on the establishment's kitchen rules. Check Freshness of Food and Maintain Supplies One of the most important duties of the executive sous chef is creating and following a regular daily routine to check the freshness of all perishable items. This requires a keen attention to detail and strong organizational skills. Executive sous chefs are also responsible for ordering and facilitating the delivery of food and supplies. Developing and Maintaining Recipe Cards Update prep lists and station diagrams for consistent execution of all menu items Banquet Responsible for cooking of meals for banquets and outlets. Cost Controls Adhere to control procedures for cost and quality, including performing daily inventories, monitoring preparation volumes and inspecting stations and recipes. OTHER: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends. All employees are required to comply fully with the rules and standards set forth by Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Possess experience and advanced knowledge of kitchen operations, including execution of menus, management, housekeeping and quality assurance programs. Supervises and coordinates activities of food preparation, kitchen, pantry, and storeroom personnel and purchases or requisitions foodstuffs and kitchen supplies: Plans or participates in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers. Possess leadership skills to motivate and develop staff to ensure accomplishment of goals. Able to set priorities, plan, organize, and to delegate assignments to accomplish tasks, often within strict time limitations. Able to apply technical knowledge of federal and state tax regulations to practical situations within the hospitality industry. Able to read, write, hear, speak and understand the English language to communicate with management and staff being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to communicate with the public and staff Artistic ability to create theme menus, decorations, etc. Able to handle 6 to 8 hours of intense pressure cooking ala-carte food under extreme heat. Able to use a knife along with other mechanical equipment in a hotel kitchen. Able to remain calm in emergency situations and to effectively work with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger and provide positive and proactive solutions. Able to analyze trends in comment card scores, safety reports, turnover, etc. and help set applicable policies. Able to move throughout premise and visually inspect conditions requiring bending, stooping and reaching arms overhead. Able to grasp, lift and carry or otherwise move goods weighing a minimum of 25 lbs. Able to remain stationary (sitting or standing) and concentrate on tasks for long periods of time often in a high volume high-pressure area. Able to perform duties in a confined space, often under intense conditions which are hot loud and wet. Able to use finger/hand movements for extended periods of time. Both hand dexterity to maneuver switches, writing instruments, a computer keyboard, etc. QUALIFICATION STANDARDS Education: High School graduate or equivalent. Culinary institute diploma preferred. Experience: Two year experience in a restaurant or hotel at Kitchen Supervisor or Lead Line Cook level. Knowledge of food production, service and costs. Prior hospitality experience preferred. Licenses or certificates: Able to acquire Florida State Food Handler's Certification Able to ability to acquire CPR & First Aid certification Able to acquire Responsible Vendors certification
$46k-64k yearly est. 3d ago
Events Manager
Marriott International 4.6
Cape Coral, FL job
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$35k-52k yearly est. Auto-Apply 6d ago
Massage Therapist
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description About the Role: We are seeking a highly skilled and experienced Massage Therapist to join our team at Hilton Marco Island Beach Resort & Spa. As a Massage Therapist, you will be responsible for providing exceptional therapeutic and deep tissue massages, reflexology, trigger point therapy, lymphatic drainage, aromatherapy, and other holistic health services to our guests. Your primary goal will be to ensure that our guests leave feeling relaxed, rejuvenated, and satisfied with their experience. Minimum Qualifications: Valid Massage Therapist license Minimum of 2 years of experience in a similar role Excellent communication and interpersonal skills Ability to work flexible hours, including weekends and holidays Preferred Qualifications: Experience with hot stone massage and prenatal massage Certification in additional massage techniques Experience working in a luxury spa environment Responsibilities: Performing therapeutic and deep tissue massages, reflexology, trigger point therapy, lymphatic drainage, aromatherapy, and other holistic health services Assessing clients' needs and preferences and suggesting appropriate massage techniques Maintaining a clean and organized work environment Ensuring client confidentiality and privacy at all times Collaborating with other spa staff to provide a seamless guest experience Skills: As a Massage Therapist, you will utilize your expertise in therapeutic and deep tissue massages, reflexology, trigger point therapy, lymphatic drainage, aromatherapy, and other holistic health services to provide our guests with a relaxing and rejuvenating experience. You will also use your excellent communication and interpersonal skills to assess clients' needs and preferences and suggest appropriate massage techniques. Additionally, you will work collaboratively with other spa staff to ensure a seamless guest experience. Your ability to work flexible hours, including weekends and holidays, will be essential to your success in this role.
$29k-50k yearly est. 11d ago
Overnight Bellperson
Marriott Hotels Resorts 4.6
Naples, FL job
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$18k-25k yearly est. Auto-Apply 4d ago
Steward
Hilton Marco Island Resort & Spa 4.5
Marco Island, FL job
Our stewarding team members are responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. Our stewarding team members are also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. Our stewarding team members are also responsible for assisting with proper food storage and rotation. Essential Functions Adhere to all applicable Hilton Columbus at Easton and brand standards. Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas. Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment. Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets. Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area. Keep management informed of shortage of equipment and supplies. Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. Knowledge of proper safe handling techniques for all chemicals used. Report any faulty equipment to management immediately. Empty garbage from the Food and Beverage areas into the hotel dumpster. Know the location and operation of all fire extinguishing equipment. Practice safe work habits always to avoid possible injury to self or other employees. Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. Follow all sanitation standards. Assist in the set up and breakdown of the restaurant buffet as required. Operate, maintain, and properly clean all kitchen equipment for cooking, prep, and storage Assist in prep work for next shift Assist in storing food deliveries Ensure proper breakdown at end of shift and cleaning of kitchen and other workstations as needed Qualifications Education: High school degree or equivalent preferred. Experience: Prior related work experience (hotel experience preferred) Strong culinary skills and knowledge of food productions techniques and standards. Hilton experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.
$18k-26k yearly est. 24d ago
Lifeguard
Great Wolf Resorts, Inc. 4.2
Naples, FL job
Pay: $19 At Great Wolf, Lifeguard is one of the most important positions in the lodge, as they are vital to ensuring the safety of our guests, their families, and anyone that visits our waterpark attractions. No matter the situation, Great Wolf lifeguards are trained to respond and ensure all guests enjoy a safe and fun environment. Hiring immediately with full-time, part-time, and flexible scheduling - must be at least sixteen (16) years or older except for some locations and aquatics positions, such as lifeguard, where the requirement is at least fifteen (15) years or older. Join our Pack: * Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels * Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives * Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training * Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund * Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: * Medical, Dental, and Vision insurance * Health savings account * Telehealth resources * Life insurance * 401K with employer match * Paid vacation time off * Paid parental leave Essential Duties & Responsibilities * Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions * Responds to emergency situations in assigned zone * Assists in communicating emergency situations outside of assigned zone * Administers and coordinates emergency first aid as necessary * Enforces the rules and regulations of the waterpark * Advises aquatics management of unsafe and unsanitary conditions * Provides superior customer service to all guests by assisting all in a polite and expedient manner * Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance * Performing within Ellis Certification standards Required Qualifications & Skills * No experience required, training provided * Must be at least 16 years of age * Ability and willingness to achieve Certification in First Aid, CPR and Ellis & Associates Lifeguard Training * Successful completions of criminal background check and drug screen Desired Qualifications & Traits * Good oral communication skills * Prior First Aid, CPR, AED experience * Prior lifeguard training and/or experience Physical Requirements * Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of pool * Sit or stand for extended periods of time * Capable of prolonged exposure to hot and humid environments * Ability to climb multiple flights of stairs * Minimum of 20/25 corrected or uncorrected vision and no permanent eye abnormalities Estimated Salary Range: Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$19 hourly 19d ago
Assistant Executive Housekeeper
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description Hilton Marco Island Resort and Spa is currently seeking an Assistant Executive Housekeeper to join the best team on Marco Island. This is a full-time salaried position. Benefits include PTO and Holiday pay, medical/dental/vision benefits, Hotel discounts worldwide and more. POSITION PURPOSE: To ensure the staff of the housekeeping department cleans and maintains guest rooms and public spaces in accordance with Hilton's standards of product and service. ESSENTIAL FUNCTIONS: Oversees staff of room attendants, house attendants, lobby attendants, laundry attendants, and supervisors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met. Inspect rooms as directed by the Executive Housekeeper and Assistant Executive Housekeeper. Keeps room statuses up to date. Assists in the interviewing, hiring, and training of the Housekeeping team members. Training includes, but not limited to, procedures and techniques as outlined in the Performance for Excellence program, detailed instruction on the proper use of chemicals for different surfaces, and procedures to report repairs to engineering. Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, costs, and etc.Control labor by HPOR per Olshan Properties standards. Inventories supplies, including linen and amenities, to ensure items are in stock and reorders are done in a timely manner. Controls budgets, labor and other expenses, according to standards. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. OTHER: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. All employees are required to comply fully with the rules and standards set forth by Hilton Marco Island Beach Resort, Olshan Properties and Hilton Hotels Corporation. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Possess experience and basic knowledge of housekeeping operations, including laundry operations, security and safety programs, personnel and labor relations, budget forecasting and management, OSHA regulations associated with chemical usage, bio-hazards, and working environment, quality assurance programs, hotel law, resort maintenance and rehabilitation, and the development of long-range planning. Possess basic knowledge of computer systems associated with storing, developing, and analyzing information. This includes all systems utilized by Hilton in conducting day-to-day business such as HotSoS (Hotel Service Optimization System), and Hilton OnQ. Possess leadership skills to motivate and develop staff and to ensure accomplishment of goals. Ability to set priorities, plan, organize, and to delegate assignments to accomplish tasks, often within strict time limitations. Ability to apply technical knowledge of federal and state regulations to practical situations with the hospitality industry. Ability to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, and management. Possess considerable knowledge of mathematical skills (addition, subtraction, multiplication, and division) to create and maintain budgets, cost analysis reports, calculate trends in guest and team member opinion reports, etc. Ability to move throughout premise and visually inspect conditions requiring bending, stooping and reaching arms overhead. Ability to work under conditions that may be hot, wet, and noisy. Ability to remain calm in emergency situations and to effectively work with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, and provide positive and proactive solutions. Ability to travel to various sites on the hotel property, while maintaining contact with the hotel, to perform essential job duties. Possess knowledge of OSHA laws pertaining to chemicals and hazardous substances, workplace safety, and the ability to train subordinates to ensure a safe working environment. Ability to remain stationary (sitting or standing) and concentrate on tasks for long periods of time often in a high volume high-pressure area. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Ability to grasp and lift up to 50 lbs., waist high. QUALIFICATION STANDARDS Education: High school diploma required. College degree in hospitality management preferred. Experience: 2 years supervisory experience in hospitality industry. Previous commercial housekeeping experience preferred. Licenses or certificates: No special licenses required. Certificates in sanitation and safety, are desired. CPR / First Aid certified desired. Other: Additional language ability preferred
$24k-34k yearly est. 9d ago
Director of Purchasing
Marriott International 4.6
Naples, FL job
Manages the purchasing of supplies and products used at a location. Formulates an approved vendors list encompassing all categories. Purchases and approves payment of items following the correct procedures that have been established. CANDIDATE PROFILE Education and Experience * 4-year bachelor's degree in Finance and Accounting or related major; or a minimum of 4 years' experience in Purchasing or a related field. CORE WORK ACTIVITIES Managing Work, Projects, and Policies * Generates and provides accurate and timely results in the form of reports, presentations, etc. * Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. * Ensures compliance with all brand established systems and procedures. * Creates a Purchase Requisition/Purchase Order System for the property and ensures employees are trained on this system. * Conducts inventories. * Ensures accurate administration of all invoices and adheres to proper bookkeeping procedures. * Maintains operations by developing policies and procedures. * Ensures compliance with all applicable laws and regulations. * Ensures inspection of all deliveries to verify accuracy and quality of product. * Ensures compliance with food handling and sanitation standards. * Implements and enforces all control procedures for property goods entering through the purchasing/receiving areas. * Ensures staff is properly trained regarding procedures, sanitation, equipment handling and chemical usage. * Ensures compliance with sanitary procedures. * Maintains inventory controls for proper levels, dating, rotation, requisitions etc. Leading Purchasing Operations * Supervises operations of Purchasing Department. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Ensures employees understand expectations and parameters. * Communicates performance expectations in accordance with job descriptions for each position. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Solicits employee feedback and uses an "open door policy." * Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. * Reviews employee satisfaction results to identify and address employee problems or concerns. * Ensures property policies are administered fairly and consistently. Demonstrating and Applying Accounting Knowledge * Demonstrates knowledge of job-relevant issues, products, systems, and processes. * Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. * Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. * Keeps up-to-date technically and applying new knowledge to your job. * Demonstrates knowledge of budgets, operating statements and payroll progress reports as needed to maintain financial management of the department. Maintaining Finance and Accounting Goals * Submits reports in a timely manner, ensuring delivery deadlines. * Ensures profits and losses are documented accurately. * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. * Manages to achieve or exceed budgeted goals. * Manages department's controllable expenses to achieve or exceed budgeted goals. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Empowers employees to provide excellent customer service. * Keeps departments informed by confirming and clarifying purchase orders or contracts. * Analyzes information and evaluates results to choose the best solution and solve problems. * Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$47k-89k yearly est. 28d ago
Busser
Hilton Marco Island Resort & Spa 4.5
Marco Island, FL job
Job Description Hilton Marco Island Resort and Spa is currently seeking a dynamic Food Runner and Expo person to join the best food and beverage team on Marco Island! This is a full-time position that offers benefits, generous PTO, free shift meals, 401k and more. POSITION PURPOSE: Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction. ESSENTIAL FUNCTIONS: Promptly prepare the condiments and necessary items for the food. Consistently check all the food items to see if they are prepared the right way. Transport all the dishes to the tables and serve them in order to the guest. Transport all the to go items to the right place. Deliver food to the rooms if needed. Communicate clearly with the kitchen and front of house staff, as well as the guest. Maintain and stock all the plates, accents and condiments ready to go for service. Prep all the to go condiments for service. Prepares all food items, for banquets and the outlets, according to menu specification standards and/or as specified on the guest check. This includes fried items, sandwiches, salads, desserts, etc. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the Hotel. OTHER: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends. All employees are required to fully comply with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Possess basic knowledge of the appropriate table settings and service ware. Possess basic knowledge of food preparation and service standards. Able to understand and speak English to comprehend basic guest requests. Ability to understand written English to read any caution or safety notices. Able to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room. Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs. Able to use stairs while carrying a large tray loaded with dirty dishes and glass ware. Able to concentrate and maintain composure in an often high volume high pressure area. Able to use both fine and gross motor skills to manipulate switches, service ware, etc. Able to move throughout the premise, often in a crowded room, and visually inspect conditions requiring bending, kneeling, stooping, and reaching overhead. Possess basic knowledge of cleaning methods and materials and chemicals used in cleaning. QUALIFICATION STANDARDS Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School diploma or equivalent preferred. Experience: No prior experience required. Prior hospitality experience preferred. Licenses or certificates: Able to obtain any government required licenses or certificates.
$17k-24k yearly est. 18d ago
Building Engineer IV
Marriott International 4.6
Marco Island, FL job
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Display advanced engineering operations skills and general mechanical ability. Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Use the Lockout/Tagout system before performing any maintenance work. Display thorough knowledge of maintenance contracts and vendors. Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Display ability to perform Engineer on Duty responsibilities, including readings and rounds. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Certificate in two-year technical diploma program for HVAC/refrigeration. Related Work Experience: Extensive experience and training in general maintenance (advanced repairs), electrical or refrigeration, exterior and interior surface preparation and painting. At least 2 years of hotel engineering/maintenance experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid Driver's License License or certification in refrigeration or electrical (earned, or currently working towards receiving) Universal Chlorofluorocarbon (CFC) certification Must meet applicable state and federal certification and/or licensing requirements. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$34k-56k yearly est. Auto-Apply 27d ago
Night Auditor
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions Perform guest check-in services in a courteous and efficient manner as set forth by Hilton Marco Island Resort and Spa: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards. Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first. Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name. Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Hilton Marco Island Beach Resort and Spa Standards. Responsible for all moneys issued by accounting. Up sell hotel services to maximize revenue whenever possible. Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepares all necessary reports during each shift for the management team. Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always. Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards. Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Hilton Marco Island Beach Resort and Spa standards. Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest. Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Hilton Marco Island Beach Resort and Spa, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. Possess the ability to dress in a professional manner. Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members. Ability to learn and understand a complex telephone system. Ability to learn and understand basic computer skills & possess considerable Internet knowledge. Ability to react quickly/decisively to emergencies and requests. Ability to concentrate in high-volume high-pressure area. Ability to stand, walk and sit for extended periods of time. Ability to perform duties in a closed and confined space and at times may be hot and noisy. Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs. Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly. Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc. Possess considerable ability to listen effectively. Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc. Visual ability to read manufacturer's instructions, correspondence, etc. Ability to read, write, and comprehend English. Detail oriented work habits and ability to accomplish goals in a timely manner. Ability to become OnQ certified. Ability to become First Aid and CPR certified. Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns. Ability to work under time constraints and deadlines, must be productive in quantity and quality of work. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Possess knowledge of the Marco area to give directions, etc. to guests. Protect employer's privacy and data: keep passwords safe. Qualifications Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: 6 months customer service required. Night Audit experience is strongly preferred. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.
$24k-30k yearly est. 16d ago
10K Alley Gaming Attendant
Marriott International 4.6
Marco Island, FL job
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$19k-23k yearly est. 19d ago
Engineering Coordinator
Great Wolf Resorts, Inc. 4.2
Naples, FL job
Pay: $22.00 The Engineering Coordinator Position provides essential administrative and communications support to members of the Engineering Department. This includes but is not limited to duties associated with maintaining various software systems, managing the flow of information with contractors, planning & scheduling of departmental activities, inventory control, and serving as the main point of contact for communication within the department. This role will collaborate with all operational departments based on business demands and project requirements. Essential Skills & Duties * Utilize available technology such as, phones, radios, emails to communicate property needs. * Assign and track all preventative maintenance activities using software including HotSOS and other Great Wolf systems. * Maintain Unifocus payroll and scheduling. * Manage ordering, receiving, stocking, and setup of new vendors in systems including Coupa. * Responsible for researching costs and ensuring availability of parts, materials and tools. * Oversee budgets and tracking using Capex and OpEx budgeting tools. * Data entry for Engineering Scorecard and other departmental information. * Outside contractor support scheduling, work assignment, and coordination. * Collaboration with all departments regarding work requests effecting guest related items and maintenance needs. * Safety committee representative and communication lead. * Ability to complete basic maintenance service calls including trouble shooting television and HVAC issues, changing light bulbs, batteries, calls and making repairs when possible * Assist as needed during Water Park shut-downs - cleaning, painting, etc. * Any other job duties assigned. Required Qualifications and Skills: * Demonstrated proficiency in Microsoft Office suite * High School diploma or equivalent experience * Prior experience with computers, data entry, and Microsoft Office Suite * Successful completion of criminal background and drug screen * Must be flexible regarding scheduling based on business demands * Must have strong oral communication skills in person, via phone & handle conflict resolution in a positive/friendly manner. Desired Qualifications & Traits: * Superior demonstrated verbal and written communication skills * Strong demonstrated problem solving and organizational skills * Previous experience in hotel/resort/theme park industry * Demonstrated attention to detail * Displays enthusiastic and positive energy * Demonstrated multi-tasking ability Physical Requirements: * Able to lift up to 20 lbs. * Able to bend, stretch, and twist * Able to stand or sit for long periods of time Estimated Salary Range: * $22.00 annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$22 hourly 27d ago
Barback
Marriott International 4.6
Cape Coral, FL job
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$15k-26k yearly est. Auto-Apply 4d ago
Banquet Houseperson (On-Call) - Hilton Fort Lauderdale Marina
Hilton Worldwide 4.5
Everglades, FL job
Hilton Fort Lauderdale Marina is looking to welcome an On-Call Banquet Houseperson to join the team! Our hotel, which features 595 guest rooms, is located on the Intracoastal waterway and just a four-minute walk to the Broward Convention Center. Our 10+ team members report to the Director of Food and Beverage. The ideal candidate holds 2+ years experience as a Banquet Houseperson. Able to work the required shifts. Shift Pattern: AM/PM (weekdays, weekends, holidays as needed) Rate of Pay: $20.00 per hour The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental health resources including Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * Go Hilton travel program: 100 nights of discounted travel * Parental leave to support new parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* * 401K plan and company match to help save for your retirement * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Career growth and development * Team Member Resource Groups * Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an On-Call Banquet Houseperson, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Set tables and chairs to meet function specifications. * Clean meeting space including washing meeting room walls at beginning of events * Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$20 hourly 3d ago
Barista/Cashier - PM Shift - Part Time
Hyatt Hotels Corp 4.6
Hyatt Hotels Corp job in Bonita Springs, FL
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The beverage attendant will provide service in the cafe located on the property of the resort. This position will be responsible for fulfilling guest orders. The beverage attendant will prepare beverages in accordance with menu standards and provide a welcoming and clean environment for guests. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
$21k-28k yearly est. 7d ago

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