Personal Computer Support Technician
Information technology internship job in Overland Park, KS
Computer Support Specialist - Full Time
Seeking Fulltime PC support specialist. No sponsorship or non-local candidates please.
This is a FT job for an entry level, recent graduate for an in-office job in Overland Park, KS..
Requirements?:
Good Attitude.
Willing to learn.
Solid Understanding of Windows 11 OS and Office365.
The right person with the right attitude can be truly entry level.
$40-50k
Contact Eric Walters, *************************. Will interview promptly.
Summer 2026 Software Engineering Intern
Information technology internship job in Lawrence, KS
Our Summer Internship Program is meticulously designed to provide students with an immersive and dynamic experience within our industry, offering a taste of what it's like to be part of our professional team. We strive to simulate a full-time job, enabling our interns to work hands-on with cutting-edge technology, contribute to meaningful projects, build strong relationships with coworkers, and develop strategic problem-solving skills. Our program is highly selective, hosting only a handful of interns each year, ensuring personalized attention and ample opportunities to work closely with AV team members.
We are hiring for various roles and locations throughout the US, during the interview process we will be able to discuss specific details regarding team and location.
Summary
As a Software Engineering Intern, you'll be part of a collaborative, multidisciplinary team working on real-world projects across AV technology portfolio. You'll assist in the design, development, and testing of software solutions for a variety of applications - from ground control systems and user interfaces to data pipelines and simulation tools.
This role is ideal for someone who's eager to apply their software development skills in a dynamic, hands-on environment, while learning from experienced engineers and contributing to projects with real impact.
Position Responsibilities
* Assist in the design, coding, testing, and debugging of software components and systems.
* Contribute to the development of tools and applications that support AV robotics and aerospace platforms.
* Collaborate with engineers across software, hardware, and systems teams to integrate and test new capabilities.
* Participate in code reviews, documentation, and the use of version control and defect tracking tools.
* Help develop scripts or automation to improve team workflows and efficiency.
* Learn and apply best practices in software development processes, including Agile methodologies.
* Support the development of prototypes, simulations, and proof-of-concept demonstrations.
* Attend team meetings, contribute ideas, and learn to estimate development effort and timelines.
Basic Qualifications (Required Skills & Experience)
* Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
* Strong foundational knowledge in programming languages such as Python, C++, or Java.
* Familiarity with development tools such as Visual Studio, Git, Eclipse, or similar IDEs.
* Experience with data structures, algorithms, and software design principles.
* Demonstrated problem-solving and analytical skills.
* Ability to work both independently and collaboratively in a team environment.
* Effective written and verbal communication skills.
Preferred Qualifications & Competencies
* Experience with software development on Linux, Windows, or cross-platform environments.
* Exposure to web technologies, cloud platforms, or backend services is a plus.
* Interest in or exposure to robotics, autonomous systems, or data analytics.
* Experience using scripting languages (e.g., Bash, Python) to automate tasks.
* Knowledge of Agile development practices and version control (e.g., Git).
* Curiosity and willingness to learn new technologies and frameworks.
* Ability to take ownership of tasks and contribute to team goals.
Physical Demands
* Ability to work in an office and R&D lab environment (Constant)
* Required to sit, type, and use office equipment for extended periods (Frequent)
ITAR Requirement:
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: **********************************
We also encourage you to review our company website at ******************** to learn more about us.
Principals only need apply. NO agencies please.
Who We Are
Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC.
Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed.
What We Do
Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition.
We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.
ITAR
Auto-ApplyHelp Desk Technician - FWS
Information technology internship job in Gladstone, MO
Reports to Help Desk Manager / Director of Technology Department Technology - Institutional Administration FLSA Status Hourly, Non-Exempt JOB PURPOSE To ensure the MBTS information technology systems allow the faculty, staff, and students the best possible experience when performing their necessary functions, to assist all system users by providing Tier I and Tier II technical support for, and to do so while providing excellent customer service.
ESSENTIAL FUNCTIONS
* To maintain an excellent level of customer service across all user groups
* Provide Tier I technical support and troubleshooting
* Phone support
* Remote support
* In person support
* Provide Coverage for the Service Desk office space
* Classroom technology support
* Airtame and Airtame Hub for classrooms
* TV connections
* iPad w/ attendance software
* User account management
* New account creation
* Password resets
* Network connectivity troubleshooting
* Able to work effectively with the Windows and Mac Operating systems
* Phone system administration and troubleshooting
* Cell phone support and troubleshooting
* Provide basic end user troubleshooting for campus software and systems
QUALIFICATIONS / REQUIREMENTS
MUST BE CURRENT STUDENT OF MBTS OR SPURGEON COLLEGE, AND
MUST QUALIFY FOR THE FEDERAL WORK STUDY PROGRAM VIA FAFSA
Qualifications include:
* Christian with high integrity, actively pursuing a relationship with God
* Minimum of one (1) year experience in the field
* Certifications in related fields will be given consideration
* Proficient in Windows Operating systems, including Windows 10 and 11
* Experienced with iPad and MacBook
* Outstanding knowledge of Active Directory users and computer operations
* Must exhibit advanced technical troubleshooting skills
* Experience in Academic systems, CAMS enterprise SIS and Canvas, strongly preferred
* Must be a self-starter, able to work independently as well as in a team atmosphere
* Positive Attitude
* Desire and willingness to learn
* Able to prioritize and maintain multiple job requests
* Must be able to pass background screening, including driving record
* Eligible to work in the United States
WORKING CONDITIONS
* Shared office environment
* No more than twenty (20) hours per week
PHYSICAL REQUIREMENTS
* Frequently required to sit or stand for periods of time at desk or computer station
* Bending at waist, sitting, kneeling, climbing, walking, crouching as job may require
* Occasionally required to stand for extended periods of time.
* Must be able to reach with arms and work with hand above head
* Must be able to work in tight spaces
* Able lift and/or move up to 25 pounds.
* Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties or skills required for the position.
Midwestern Baptist Theological Seminary is an Equal Opportunity Employer
Midwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation
IT Support Analyst
Information technology internship job in Kansas City, MO
We are seeking a skilled and detail-oriented IT Analyst to join our team. The IT Analyst will be responsible for supporting IT infrastructure, troubleshooting technical issues, and assisting in the implementation of IT solutions that enhance operational efficiency. The ideal candidate will have strong analytical skills, a proactive approach to problem-solving, excellent customer service skills, and the ability to work collaboratively with various teams.
Your Responsibilities:
* Provide first and second-level IT support to end users, troubleshooting hardware, software, and network issues.
* Assist in the deployment, configuration, and maintenance of IT systems, including workstations, network equipment, and mobile devices.
* Create, maintain and update IT documentation, SOP's, including asset inventories, network diagrams, and user guides.
* Collaborate with internal teams and external vendors to implement and lead small size projects and organization initiatives.
* Support cloud-based applications and platforms, ensuring seamless integration and functionality.
* Manage user accounts, permissions, and access control across various IT systems.
* Assist in the development and enforcement of IT policies, procedures, and best practices.
* Provide training and guidance to employees on IT tools and cybersecurity awareness.
* Participate in IT audits, risk assessments, and compliance initiatives.
* Assist with new hire onboarding and IT orientation, ensuring smooth setup of IT resources and accounts.
Skills - Qualifications:
* Strong knowledge of Windows operating systems, Active Directory, and Office 365.
* Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
* Familiarity with IT security principles, firewalls, antivirus software, and endpoint protection.
* Knowledge of cloud computing platforms such as Azure and SharePoint is an asset.
* Highly motivated with the ability to work independently.
* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Education/Experience:
* Minimum of 2-4 years of experience in IT support, systems administration, or a similar role.
* Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are a plus.
* Successfully managed small- to medium-sized projects for a minimum of two years.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $34 - $36 / hour
Disclaimer:
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
IT Support Specialist II
Information technology internship job in Overland Park, KS
Job DescriptionDescription:
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations.
What you bring to the position:
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You successfully fulfill the following essential duties and responsibilities:
You will use your ORGANIZATIONAL SKILLS to:
Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.
Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues.
Manage and prioritize complex, changing workloads in a challenging technical environment.
Complete ConnectWise data entry in an accurate and timely manner.
Meet ISG standards of utilization.
You will use your TECHNICAL SKILLS to:
Respond to and troubleshoot unique customer issues.
Manage tickets based on priority and SLA.
Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:
Auvik
Cisco
Citrix
Fortinet
HP
Microsoft
RMM
Veeam
VMWare
You will use your CUSTOMER SERVICE SKILLS to:
Communication with customers about existing tickets and inform them of the plan to address them.
Deal with end users / management during times of pressure.
You will use your COLLABORATIVE SKILLS to:
Support the Company by completing all other job duties assigned.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support - Follow company policies and procedures and complete other duties as assigned.
Judgment - Include appropriate people in decision-making process.
Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner.
Requirements:
You will meet the following educational, licensing, certification, and work experience requirements:
High School Diploma or GED required.
A minimum of 3-5 Years of similar or related experience.
Working knowledge of networking.
Working knowledge of systems administration.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
Demonstrated attention to detail with excellent organization and time management skills.
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values:
Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.
Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.
Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.
“Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.
Continuous Improvement - Daily improvement matters. Bold ideas move us forward.
You are able to work in the following environmental and working conditions:
Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
IT Data Intern (Engineering, Analytics and AI/ML)
Information technology internship job in Kansas City, MO
About Us
American Century Investments is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there's an unexpected side to us, too. We direct over 40% of our profits every year-more than $2 billion since 2000-to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute's breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer's. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you're excited to learn more about us, we can't wait to learn more about you.
Role Summary
This Intern program is for currently enrolled undergraduate students. The deadline to apply is November 1, 2025.
This onsite position will be based out of our Kansas City, Missouri office. This is a 10 Week Intern Program (June 1st - August 7th). Work schedule: 40 hours/week - Monday - Friday (8 am - 5 pm).
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.
3 Unique Data Team Experiences (Engineering, Analytics & AI/ML Tracks)
Are you passionate about data, technology, and solving real-world business challenges? Join our dynamic IT team for a summer internship where you'll gain hands-on experience working alongside data professionals who are driving innovation across the company.
As an intern on the data team, you'll have the opportunity to:
Collaborate on meaningful projects that impact business decisions.
Explore cutting-edge technologies including Data Analytics, Data Engineering, Cloud Platforms, Artificial Intelligence (AI), and Machine Learning (ML).
Learn how data is managed, transformed, and used to create value across different business areas.
Our IT organization supports every part of the business-from Investment Management and Sales to Client Services and Corporate Functions. We use a mix of cloud-based and on-premise solutions, custom-built applications, and industry-leading software to deliver powerful insights and tools.
What You Bring to the Team (Required)
You are currently a junior in an undergraduate program or in your master's program pursuing a degree in Information Technology, Computer Science, Data Analytics, or a related major or focus of study. Expected Graduation date between December 2026 and May 2027.
Effective analytical, communication and problem-solving skills, attention to detail and accuracy.
Hands on experience using Python, SQL, Data Analytics, Cloud (AWS or Azure), AI/ML, Data Engineering and Data Science.
Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
What We Offer
Competitive pay and 401k eligibility for employee contributions.
Mentor Program - during your time with us you will be assigned a dedicated mentor to provide career coaching and mentoring.
Access to our Business Resource Groups (Emerging Professionals, Pride, Mosaic, Green Team, and others).
A robust social and philanthropic calendar of events hosted just for Interns!
Additional Requirements
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to HR-Talent_*******************************. All requests for accommodation will be addressed as confidentially as practicable.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
#LI-Onsite
©2019 American Century Proprietary Holdings, Inc. All rights reserved.
Auto-ApplyCampus Intern - IT Helpdesk
Information technology internship job in Kansas City, MO
Best People + Right Culture. These are the driving forces behind JE Dunn's success.
By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company's rewards, we've found a sustainable way to grow in our industry for the last 100+ years.
Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.
Role Summary
Under close and direct supervision, provide basic, routine support for one or more construction or administration-related functions including but not limited to project management, estimating, safety, accounting, etc., to support Company policies and objectives and which provide meaningful real-world, hands-on experience to complement on-going college-level classroom education.
Key Role Responsibilities - Core
Campus Interns will have the opportunity to:
Work with the project team to monitor crew size, self-perform hours, materials, quantity and equipment.
Provide progress updates and reports
Conduct job site observations with project leadership
Support the close out of projects, including the punchlist, operations and maintenance manuals, as-built drawings, etc.
Support vendor/trade partner pricing/bid solicitation and coordination
Participate in all aspects of the project-specific safety plan and culture
Work collaboratively and create relationships with project team members, trade partners, vendors and clients
Perform other duties as required by supervisor
Key Role Responsibilities - Additional Core
N/A
Knowledge, Skills & Abilities
Able to be flexible
High energy
Leadership potential
Strong work ethic
Excellent written and verbal communication skills
Works well under pressure and in deadline situations
Education
Enrollment in accredited Bachelors Degree program or higher, and coursework in the area(s) related to the internship opportunity
Experience
N/A
Working Environment Benefits Information
The benefits package aligned to this position is Intern. Please click the link below for more details.
Click here for benefits details.
This role is expected to accept applications for at least three business days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.
JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace.
JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to
accommodations@jedunn.com
JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.
Computer Field Technician
Information technology internship job in Lenexa, KS
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Traveling Field IT Technician
Information technology internship job in Kansas City, MO
":"As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments.
You could be installing or maintaining firewalls, switches, access points and phone systems as part your duties.
You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment.
Other duties will include maintaining an inventory or repair parts and documentation through our service tracking system.
","job_category":"Information Technology","job_state":"MO","job_title":"Traveling Field IT Technician","date":"2025-12-12","zip":"64101","position_type":"Full-Time","salary_max":"60,000.
00","salary_min":"60,000.
00","requirements":"Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must be able to lift at least 50 pounds on a consistent basis~^~One-year certificate from a college or technical school is preferred~^~Seasoned with Ticketing Systems, Local Exchange, and Email\/Server Migrations~^~Strong sense of Firewall Configurations, Cisco, and Networking~^~Accustomed to Imaging and VMware Virtualization~^~Knowledgeable on Cabling and Telco Circuits~^~Educated on VoIP, VLANs, DNS, BSOD, and GPO's~^~Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD~^~Ability to travel to project sites on a regular basis.
Up to 50% overnight travel~^~Experience updating project and technical documentation~^~Must be able to attend a paid training class in Texas~^~Non-Technical Competencies: Excellent interpersonal skills.
Reacts well under pressure.
Attention to detail, creating a high degree of quality over quantity.
Demonstrates accuracy and thoroughness towards all projects.
A great attitude and eye for keen documentation.
A deadline-driven mindset with multi-tasking expertise.
Ability to use innovation and creativity in problem solving scenarios.
Ability to work effectively in a team environment.
Ability to independently organize and prioritize wor","training":"You will attend a paid training program in College Station, Texas for 4-weeks.
The training is primarily a hands-on familiarization course on the equipment and software at customer sites.
You will also learn more about our policies and procedures.
","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Company vehicle for work purposes - Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology internship job in Overland Park, KS
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
On-Call IT Field Technician & TV Configuration - Kansas City, KS - Hiring NOW
Information technology internship job in Overland Park, KS
On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplySupport Technician 2
Information technology internship job in Overland Park, KS
Job DescriptionDescription:
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.
We are looking for a highly motivated and skilled Support Technician 2 to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner.
Requirements:
Responsibilities:
Troubleshoot hardware and software issue, ensuring timely resolution
Provide technical support to end users via phone, tickets, email and in-person
Document and track issues using our ticketing system, and escalating when necessary
Assist in setting up and configuring computer systems and applications
Maintain accurate user accounts and permissions
Educate users on best practices and IT policies and stay up to date with new technologies
Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Generates and maintains dashboards and reports that track product health and success metrics
Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues
Qualifications:
3+ years of experience in IT support
High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
Experience supporting customers in corporate environment
Experience with IT Service Management ticketing systems
Experience with Azure M365 and AWS preferred but not required
Basic understanding of computer systems, networks, and software applications
Strong problem-solving skills and ability to troubleshoot and think logically
Experience with Microsoft Windows and Office, as well as experience with desktop hardware
Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment
Help desk NOC Control Tech I
Information technology internship job in Overland Park, KS
NOC Central Technician I tests and analyzes network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Candidate advises supervisory Network Control positions of network communications failures or degradation and arranges corrective action plans. The Technician performs a variety of skilled routine and non-routine duties and applies standard practices and policies. Additional Requirements: Monitors and analyzes moderately complex network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals), advises supervisory Network Control positions of network communications failures or degradation and arranges and performs corrective action plans. This is a multi-incumbent position that reports to a supervisor level position. Basic Qualifications include: High school diploma or equivalent, experience using networks and network equipment and knowledge of Excel, Word and other general applications.
CANDIDATES SHOULD BE AVAILABLE TO WORK ANY SHIFT INCLUDING WEEKENDS AND HOLIDAYS IF NECESSARY.
Provide proactive and reactive network monitoring, troubleshooting, coordination and restoration of service affecting or potentially service affecting network events/issues. Provide trouble tracking, coordination, notification, escalation and documentation with direction and guidance from a more experienced network controller or a supervisor to resolve events/issues efficiently to minimize customer impact. The job is a 24 x 7 environment which will require shift work during holidays, weekends, and during non-business hours.
Proactively monitor alarm conditions on the network to identify and localize service disruptions and loss of redundancy situations.
Analyze symptoms for accurate isolation of customer and network problems with the assistance of more senior technicians.
Dispatch field resources or vendors to appropriate network site locations.
Effectively multi-task while maintaining composure in stressful and demanding work environment.
Exercise flexibility and resourcefulness (with assistance from others) in challenging and /or perplexing situations.
Learn and adhere to Command and Control, Our Ways of Working, and When Work Gets Done policies and practices.
Provide proactive efforts to reduce and eliminate service affecting outages.
Proactively work to reduce long duration open tickets.
* Candidate Must be willing and able to work any scheduled days/hours.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support Techician
Information technology internship job in Kansas City, MO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Informational Technology Position
Information technology internship job in Kansas City, MO
Employment Status: Full-Time FLSA Status: Non-Exempt Calendar: 240 Days Experience Required: Minimum of one (1) year work related experience preferred. Minimum Education Requirements: High School diploma or G.E.D. Department: Technology Direct Supervisor: Director of Technology
Primary Work Location: Office setting
Certification: Proper certificate in related field
Job Summary: The Workstation Technician at Center School District is responsible for installing, upgrading, and troubleshooting hardware and software across desktops, mobile devices, and peripherals. Supporting over 3,000 devices for 2,500 students, the technician manages network connectivity, printers, equipment inventory, and warranties. This role also aids users with technical issues and cloud-based document solutions, ensuring reliable technology throughout the district's multiple campuses.
Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties:
* Provide technical phone, email, or remote support to user by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
* Install, upgrade and troubleshoot software problems
* Troubleshoot and diagnose problems with end user equipment such as interactive display panels, casting and projecting, laptops, tablets, printers and other systems as assigned
* Support mobile devices such as iPads, Chromebooks, laptops, district cell phones, and other systems as assigned
* Troubleshoot all other peripheral devices (scanners, desk/office phone)
* Identify issues and troubleshoot network connectivity, wiring, and accounts
* Perform other duties as assigned
Knowledge, Skills, and Abilities (KSA's) for Position
An employee in this class must have the following knowledge, skills, and abilities upon application:
Knowledge
* PC hardware and software installation and Windows operating System
* Active Directory experience with extensive workstation knowledge
* Local Area Networks (LAN), Wide Area Networks (WAN), and software support systems
Skills
* Strong written and oral communications and relational skills
* Following and relaying complex oral and written instructions, policies and procedures
* Strong organizational skills
* Strong customer service skills
* Advanced Excel skills
Abilities
* Multitasking and prioritizing under pressure
* Work independently
* Lift up to 50 pounds to shoulder height
* Climb and work on ladders
* Establish and maintain effective working relationships with associates, teachers, parents, and the public
* Effectively welcome and embrace differences among employees and citizens
* Must be able to successfully complete a background investigation
* Must be able to work a flexible schedule as needed
* Must be able to provide a valid driver's licenses and reliable transportation
You are navigating off of REAP site to the district's posting.
OK
IT/OT Technician - KS, MO, NE, & AR
Information technology internship job in Kansas City, MO
AIMM Services is a specialized team dedicated to providing expert services and assessments to the manufacturing industry. As part of the Industrial Solutions Network, AIMM Services supports U.S. manufacturing businesses with solutions that enhance competitiveness and drive success. Our collaborative culture fosters both personal and professional growth, making AIMM an exciting place to build your career.
Recruiting for:
AR, KS, MO, & NE
Position summary:
Are you passionate about bridging the gap between Information Technology (IT) and Operational Technology (OT) in industrial environments? As an IT/OT Technician at AIMM Services, you'll play a key role in assessing, designing, and implementing enterprise-level software and hardware solutions for industrial and manufacturing clients. This role focuses on network security, infrastructure stability, and digital transformation, ensuring clients operate with secure, reliable, and scalable IT/OT systems.
You'll work closely with clients in a consultative, solution-driven capacity, helping them optimize their technology landscape while collaborating with industry leaders such as Rockwell Automation, Cisco, Dell, Microsoft, and VMware.
What you'll do:
Technical Solutions:
Implement and support solutions from leading technology partners (Rockwell, Cisco, Dell, Microsoft, etc.).
Configure and deploy servers, network switches, firewalls, VPNs, and virtualized environments.
Conduct network and cybersecurity assessments to identify risks and recommend solutions.
Lead the deployment of IT/OT solutions, including FactoryTalk Services, ThinManager, VMWare, and AssetCentre.
Develop standard operating procedures for IT and security offerings.
Document findings and present them to technical and non-technical stakeholders.
Client-Focused Solutions:
Act as a trusted advisor, helping clients understand their IT/OT infrastructure and implement improvements.
Collaborate with clients' IT and OT teams to ensure seamless integration of technologies.
Provide technical education, training, and webinars to internal teams and clients.
Support sales teams with expert insights into IT, security, and network solutions.
What we're looking for:
Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, or IT (or equivalent experience).
3+ years of experience in network engineering, IT infrastructure, or cybersecurity.
Hands-on expertise with network hardware, virtualization, and industrial control systems.
Proficiency in configuring routers, switches, firewalls, servers, VPNs, and Microsoft environments.
Industry certifications such as CCENT, CCNA, VCA, VCP, GICSP (preferred).
Strong understanding of ISA, ANSI, NEMA, NEC, NIST standards (preferred).
Excellent problem-solving, analytical, and communication skills.
Travel Requirements:
50% - 75% travel to meet clients and oversee implementations.
If you're ready to drive innovation at the intersection of IT and OT, apply today and take the next step in your career!
The Industrial Solutions Network is part of Consolidated Electrical Distributors, CED Inc. CED is an Equal Opportunity Employer/Disability and Veteran Status.
For more information visit: *****************************************************************
Please Note: This is NOT the official application for this position. The official application will be sent later in the interview process.
NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.
We are an Equal Opportunity Employer - Disability | Veteran
All references to Company/We mean CONSOLIDATED ELECTRICAL DISTRIBUTORS
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Fix It and Learn It: Appliance Repair Tech Wanted Schools -On Us!
Information technology internship job in Kansas City, KS
Job DescriptionBenefits:
Company car
Company parties
Competitive salary
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Benefits: * Guaranteed minimum $800 a week when working full-time hours after training.
Take home service vehicle, company card for gas for service vehicle and supplies
Cell phone, company branded work shirts
Paid time and vacation days, paid holidays after one year
Initial and ongoing paid training
Sams Club membership
No nights or weekends, no on-call days, usually home by dinner time
Weekly pay will be hourly + commission after training (averages around $30 an hour, commission paid on labor only). Hourly when in training.
Tager appliance repair will pay for your appliance repair online training that you can complete in about two weeks from home and get paid
As well as on-line training you will receive hands on training with our trainer
Insurance allowance paid weekly after training
Are you a problem-solving wizard with a knack for bringing machines back to life? Do you thrive on the satisfaction of a job well done and the gratitude of happy customers? Were on the hunt for a skilled Appliance Repair Technician or Trainee to join our dynamic team! At Tager Appliance Repair, youll tackle everything from rogue refrigerators to defiant dryers, using your expertise to save the dayone appliance at a time. Even better, well invest in your growth by sending you to school to sharpen your skills and stay ahead of the game. If youre ready to turn your technical talents into a rewarding career with great pay, awesome benefits, and a crew thats more like family, this is your chance to shine!
.The Job:
Travel to and from customers homes for diagnosis and repairs of kitchen and laundry appliances
Troubleshoot and test appliances
Diagnose and repair products using schematics and test meters
Research parts needed for repairs
Part install
Collect payments from customers
Pickup part from part suppliers
You:
Must be able to move common appliances around without damaging the customers home
Must be able to lift or maneuver 75 pound
Stair climbing in some homes is to be expected
Must have clean and valid drivers license
Must be able to pass background and drug test
Must speak English
Must have own hand tools
Must attend periodic training classes
Must provide your own clean black shoes, black slacks, and belt to be worn every day. (provided shirt must be tucked in)
Join Our Team.
Our phone operators do not know about the open position. Email questions only please
Data Analyst/Technical Support Specialist
Information technology internship job in Kansas City, KS
Legal Aid of Western Missouri Data Analyst/Technical Support Specialist Kansas City, Missouri Legal Aid of Western Missouri is seeking a Data Analyst/Technical Support Specialist to join our team. This role is essential in supporting our mission by extracting and preparing reports from case management and related systems and providing IT Helpdesk services to staff. Proficiency in Excel, SQL, Power BI, or similar reporting tools as well as a background in hardware and software support and Microsoft 365 is preferred. This position will require occasional travel between Legal Aid of Western Missouri locations within the Kansas City Metro area, St. Joseph, Joplin and Warrensburg. Key Responsibilities:
Extract data from case management system, phone system, and other related systems to create reports and dashboards and support legal operations and reporting needs.
Provide general helpdesk support to staff, troubleshooting hardware and software issues.
Manage and support Microsoft 365 applications, including user account management and troubleshooting.
Assist in the deployment and management of Microsoft Intune for mobile device management.
Collaborate with team members to identify and implement technology solutions that enhance productivity.
The qualified candidate must have expertise in one or more of the following:
SQL/Data analysis and reporting
Database cleaning, validation, and quality assurance techniques
Mobile Device Management/Microsoft Intune
Watchguard or similar firewalls
IAM (Identity and Access Management)
Documentation and Change Management
Candidate must also have the following general qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
COMPTIA or Microsoft/Azure Certifications are highly desirable.
Experience in a nonprofit or legal environment is preferred.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication skills, both verbal and written.
Friendly demeanor with a good sense of humor.
Salary $70,000 + DOE Benefits:
Medical Plans with PPO or HSA options
Dental Plan
Vision Plan
Life Insurance
Short-term and long-term disability
Accident Insurance
Critical Illness Insurance
Flexible Spending Accounts for medical and dependent care
Health Savings Accounts
Paid Time Off: Holidays, Personal, Sick and Vacation
Travel and parking reimbursement
401k and employer match.
Please visit ********************************************* to submit your application, resume and cover letter.
LAWMO is an Equal Opportunity Employer. Those applicants requiring accommodation to the interview/application process should contact Human Resources Department at *************.
desktop support
Information technology internship job in Kansas City, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Hi ,
If you are interested please call back **************or share your best time to reach you
I am reaching out to you today because your resume was posted to one of the many Internet job sites and is listed as active or you had submitted your resume to us. If you are not actively seeking a position, please ignore this email..
ROLE :Desktop Support
LOCATION:KANSAS CITY, MO
Duration:1+ year
· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
· Outlook PST files.
· Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.
· Travelling is required
Additional Information
For more information, Please contact
Shubham
************
Technical Support Specialist
Information technology internship job in Lenexa, KS
Summary/Objective
The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues.
Shift:
Thursday-Monday - 7am-4pm or 8am-5pm
Sunday-Thursday - 7am-4pm or 8am-5pm
Monday, Wednesday-Saturday - 7am-4pm or 8am-5pm
Priority Locations:
Tulsa, Oklahoma
Lenexa, Kansas
Other Locations: Oklahoma City, OK
Responsibilities
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
Act as the initial contact for all end-users that need technical support.
Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
Follow defined procedures and policies to resolve recurring issues.
Escalate or involve senior technicians on more sensitive or complex end-user problems.
Perform related work as required.
Competencies
Technical Capacity.
Problem Solving/Analysis.
Communication Proficiency.
Team Player.
Work Independently.
Time Management.
Supervisory Responsibility
This position has no supervisory responsibility.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.
Travel
Infrequent travel is expected for this position.
Qualifications
Required Education and Experience
Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
Basic understanding of principles and theories of network systems and management.
Basic understanding of Internet technologies and products.
At least one year of technical work experience or equivalent education.
Preferred Education and Experience
Two or more years of technical work experience.
One or more relevant technical certifications (e.g., A+, Network+ and Security+).
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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