General Manager

Overview:


We are seeking an experienced General Manager to lead our restaurant team in delivering exceptional customer service, while maintaining a profitable and efficient operation. The successful candidate will be responsible for setting goals, creating a plan to achieve them, and leading a team of Department Managers and Shift Managers to achieve excellent results.
Responsibilities:

* Supervising food safety and cleanliness procedures to ensure the team meets McDonald's standards

* Setting and achieving targets during shifts and each month to help the restaurant meet its goals

* Taking action to monitor and improve safety, security, labor, food cost, inventory, and profitability

* Assisting with the creation of manager and crew schedules and managing labor controls

* Counting inventory, completing truck orders, and identifying opportunities for cost savings

* Maintaining restaurant cleanliness and ensuring maintenance routines are completed

* Providing exceptional customer service and improving overall satisfaction metrics

* Achieving successful graded visit results

* Conducting frequent execution visits with follow-up improvement plan and training

* Following up and correcting constructive feedback from customers

* Conducting manager walk-throughs and restaurant results recaps

* Building guest counts and sales through all omni-channels

* Coaching, leading, and being resourceful to restaurant managers and crew

* Conducting interviews, hiring, training, and retaining restaurant employees

* Meeting deadlines and key performance indicators

* Responding to urgent requests in a timely manner

* Responsible for staffing scheduling and coverage for restaurant operations

* Ability to perform physical tasks related to working in a restaurant environment, including lifting to 50 pounds, bending, standing, sitting, and crouching

Qualifications:

* 18+ years of age

* Prior Quick Service Restaurant experience

* Ability to travel between home store and nearby organization stores

* Ability to access and utilize technology, such as email, word processing, Excel, and McDonald's computer systems

* Applicants must have 2+ years of McDonald's Management Experience

* Department management experience preferred

* ServSafe certification required

Benefits:

* Accrued paid vacation time and paid time off

* Extensive monthly manager bonus program

* Flexible schedule

* Medical insurance

* Dental insurance plans

* Vision insurance plan

* Legal assistance plan

* Uniform allowance

* McDonald's career development training program

* College tuition program (up to $3,000 per year)