User Experience Researcher jobs at JPMorgan Chase & Co. - 229 jobs

A leading investment banking firm is seeking a Vice President for their Market Intelligence/Lead Generation team in Boston. The role involves publishing market intelligence reports, leading primary research projects, and managing a team of Analysts and Associates. Applicants should have over 5 years in business writing or market research, a Bachelor's degree, and strong leadership skills. Competitive salary and benefits offered. #J-18808-Ljbffr

It's a new day with a new opportunity at 8am! About the role: As a mid-level user researcher, you'll independently conduct research for our legal practice management products, collaborating cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact. You'll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Conduct generative and evaluative research across product experiences with methodological rigor. Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines. Create compelling presentations and reports to communicate learnings and recommendations. Develop a deep understanding of user needs and pain points for 8am's legal practice management product suite, acting as the voice of the user. Identify strategic opportunities that address user needs and create business value. About you: 2-5 years industry experience where you conducted qualitative user research. Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes. Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders. Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dscout, Dovetail, Reduct, Qualtrics, Sawtooth, etc.) Experience with B2B, legal tech, practice management or SaaS products. Bonus: Fluency in Spanish is a plus, but not required. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Additional Information The annual salary range for this position is $110,000 to $130,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement-values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast ; Outshine Ordinary , and We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here's how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Join Our Team: Join our dynamic team at SoFi as a Staff Researcher, playing a pivotal role in shaping product strategy and driving user-centered decision-making across the business. At SoFi, we're dedicated to helping our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, offering a suite of products and services including credit score monitoring, banking, investing, credit cards, personal loans, student loans, home loans, and more. What You'll Do: * Contribute to and often lead significant cross-functional workstreams within and occasionally beyond their business unit. * Lead broad research projects with complex user journeys, utilizing data-driven and principle-based solutions to generate impactful insights. * Guide project direction, delivering complex research projects with significant business impact by influencing the setting of objectives, strategy, milestones, and execution. * Influence product priorities and strategy through compelling research insights. Be able to pivot their point of view when presented with new information. * Apply advanced expertise in a range of qualitative and quantitative research skills, while maintaining proficiency across all core research methodologies. Influence the craft of others and contribute to elevating overall work quality within the team. * Create high-impact artifacts (e.g., reports, presentations, workshops) that drive alignment and innovation, influencing fast but high-quality decision-making across directly relevant teams. * Drive consistency and quality across interconnected research projects. Create and hit milestones with minimal guidance and estimate project timelines well. * Develop into a cross-functional leader, building relationships with stakeholders across the function and business unit, including through participation in cross-functional forums. Navigate stakeholder tradeoffs to guide research decisions that impact other teams. * Contributes actively to the research team through knowledge sharing (tools, methodologies), thoughtful collaboration, and positive engagement. What you'll need: * Bachelor's Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field (Graduate Degree preferred). * Eight (8)+ years of experience conducting user research in a product development setting, with a demonstrated track record of influencing product strategy and leading complex projects. * Advanced expertise in a variety of qualitative and quantitative research methods. * Exceptional analytical and problem-solving skills, with a proven ability to synthesize complex information from diverse sources and identify critical, strategic insights. * Outstanding communication and presentation skills, with the ability to articulate research findings clearly, persuasively, and strategically to a variety of audiences. * Demonstrated ability to work autonomously, lead projects, and collaborate effectively in a fast-paced environment. * A strong understanding of the tradeoff between rigor and speed in research, and the ability to apply this understanding to project planning and execution. * Strong project and program management skills, with the ability to manage multiple complex and strategic projects simultaneously. * A strong drive for continuous learning and self-improvement in advanced research skills and product knowledge. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: 180,000.00 - 247,500.00 USD Annual Payment frequency: Bi-weekly This role is also eligible for a bonus, equity and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

AssetMark is a leading wealth management platform dedicated to empowering independent financial advisors. Our mission is to enable financial advisors to make a profound difference in the lives of their clients. Over 10,000 advisors rely on AssetMark for our investment offerings, innovative technology, and expert services. We are an integrated team of technologists, investment professionals, and operations experts working to keep our clients at the forefront of wealth management. We operate in the wealth management space-an industry with deeply complex workflows that desperately needs great product experience design. You'll have the opportunity to learn from experienced leaders while contributing to products that make a real difference in the lives of financial advisors and their clients. We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office. Responsibilities: Broad mixed-methods user research experience Have worked on successful SaaS products, in addition to 0-1 product development Focus on customer needs and goals, scenarios, tasks flows Favor customer impact over perfect solutions Have interest and experience in product and market research, in addition to design research The Job/What You'll Do: Own the user research program and operations Work in partnership with Design, Product and Engineering leads to frame user problems, business opportunities Design research studies that address user and customer behavior Deeply understand our users, customers, products, market and business Facilitate stakeholder and customer feedback sessions, 1:1 interviews and focus groups Communicate insights and learnings to cross-functional partners and stakeholders Mentor product managers, designers and engineers on how to collaborate in product discovery Mature our processes and playbooks for research Education & Experience: 5+ years applied research experience for software design Educational background in human-computer interaction, computer science, psychology, anthropology or related field. Experience with both qualitative and quantitative User Research Experience with a broad range of research tools and frameworks, including, but not limited to: UserTesting, Maze, Qualtrics, Design Sprints, Jobs to be Done, etc. Preferred: Interactive Prototyping or Design experience, Financial Services experience, R and/or Python What We Offer: Direct, demonstrable impact to the business and customer Resources to tackle meaty problems and opportunities Compensation: The Base Salary range for this position is between $110,000-$132,000. This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position. #LI-hybrid #LI-TN1 Who We Are & What We Offer: We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they're heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. Our Mission Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience. Our Values Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day. We believe in: Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what's right, always. Even when it's hard. Collective Respect, in being authentic, inclusive and valuing all voices while winning together. Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions. These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. Our Culture & Benefits Our culture brings our mission and values to life. Here, we do what's right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family-because thriving at work starts with thriving in life. Flex Time or Paid Time Off and Sick Time Off 401K - 6% Employer Match Medical, Dental, Vision - HDHP or PPO HSA - Employer contribution (HDHP only) Volunteer Time Off Career Development / Recognition Fitness Reimbursement Hybrid Work Schedule As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Digital Experience Capabilities to take on key responsibilities within a world-class insurance function. Make your mark in Global Business Operations & IT As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success. How you will create an impact The Head of Digital Experience Capabilities at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges. You will work in a dynamic, agile environment, collaborating across multi-disciplinary teams, and lead the evolution of our in-house digital framework delivering high value business outcomes. Your ability to blend technical expertise with a deep understanding of business needs will help drive our products forward, ensuring we consistently deliver value and world-class solutions. The Digital Experience team's governance and continuous improvement of the enterprise Angular component framework is essential of our digital transformation strategy, enabling us to deliver modern, consistent, and delightful experiences that challenge traditional perceptions of insurance technology. You'll have the opportunity to shape how a Fortune 500 insurance company builds digital products at scale. Key Competencies: * Technical leadership, operational excellence, and business acumen * User-centered design vision and mindset * Data-driven decision making and product performance management * Program and stakeholder management * Creative problem-solving and ideation facilitation * Demonstrated knowledge of emerging technologies in modern product development and the insurance industry Responsibilities: The Head of Digital Experience Capabilities will lead a technology team of managers and senior leaders who are responsible for application development and delivery: Strategic Leadership * Set strategic direction and manage the roadmap for our digital component framework, directly impacting how insurance products are delivered digitally across multiple geographies and markets * Prioritize new feature development and issue management of the digital component framework * Partner with product, design, and technology leadership to create industry-leading digital experiences that set new standards in insurance * Champion innovation while maintaining the stability and reliability critical to financial services People Management & Development * Lead and inspire a distributed team of UI development professionals across multiple time zones, including architects, framework developers, and application delivery specialists * Lead UI development teams to build new products and maintain existing projects across the enterprise portfolio * Build a culture of innovation within a traditionally conservative industry * Develop talent that can bridge the gap between insurance domain expertise and modern technology * Foster collaboration and excellence across geographically distributed teams Cross-Functional Collaboration and Delivery * Translate complex insurance requirements into elegant technical solutions * Creating High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams. * Collaborate with design system governance to ensure compliance with both brand and accessibility standards * Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions * Working with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes. * Oversee and assist development teams in executing projects on time and compliant to AIG architecture standards * Troubleshoot complex issues and provide solutions to solve them. Technical Oversight and Governance * Contribute to architectural decisions that balance innovation with insurance industry requirements * Key stakeholder and approver in the application review process to ensure applications are aligned to enterprise technology standards and frameworks * Ensure our framework meets stringent security, compliance, and performance standards * Maintain consistent and predictable release and upgrade practices to maintain standards * Evaluate emerging technologies for their potential to transform insurance experiences * Maintain technical excellence while navigating regulatory constraints * Oversee and assist development teams in executing projects within time and compliant to AIG architecture standards What we are looking for * Expert-level knowledge of Angular and enterprise-scale component architectures * You're a systems-oriented thinker who can apply practical solutions in the context of a scalable system and framework * Proficient in developing solutions within a microservices architecture using Spring Boot or similar technologies, ensuring scalability, maintainability, and flexibility of services. * Experience with performance optimization for data-heavy applications * 10+ years of experience in application development with at least 5 years leading application delivery teams using Angular or similar frameworks * Experience leading technical teams in regulated industries (financial services, healthcare, or insurance preferred) * Demonstrated experience working in a highly collaborative manner with cross-functional product teams. * Track record of delivering enterprise-scale solutions on time and within budget * Track record of modernizing legacy systems or building new platforms in enterprise environments * Success managing distributed teams and complex stakeholder relationships * Strong understanding of CI/CD best practices, and implementing automated build, test, and deployment pipelines to ensure seamless and efficient delivery of solutions. * You have a solid understanding of authentication, authorization, and various security protocols (e.g., OAuth2, JWT), ensuring secure application and service access across distributed systems. * Strong understanding of design systems, component libraries, and their governance * Exceptional communication skills to articulate technical vision to insurance executives * Proven ability to balance innovation with risk management * Understanding of how technology drives business value in financial services * Experience with metrics-driven development and ROI demonstration * Ability to navigate complex organizational structures and influence without authority * You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives. It would be nice if... * You have experience in financial services or insurance * Knowledge of insurance-specific regulations and compliance requirements * Understanding of agile transformation in large enterprises * You are passionate about innovation and new technologies, specifically within AI & GenAI * You enjoy mentoring junior developers and contributing to a culture of knowledge-sharing within your team. Veterans are encouraged to apply. #LI-CM1 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: IT - Information Technology AIG PC Global Services, Inc.

Join Our Team: Join our dynamic team at SoFi as a Staff Researcher, playing a pivotal role in shaping product strategy and driving user-centered decision-making across the business. At SoFi, we're dedicated to helping our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, offering a suite of products and services including credit score monitoring, banking, investing, credit cards, personal loans, student loans, home loans, and more. What You'll Do: Contribute to and often lead significant cross-functional workstreams within and occasionally beyond their business unit. Lead broad research projects with complex user journeys, utilizing data-driven and principle-based solutions to generate impactful insights. Guide project direction, delivering complex research projects with significant business impact by influencing the setting of objectives, strategy, milestones, and execution. Influence product priorities and strategy through compelling research insights. Be able to pivot their point of view when presented with new information. Apply advanced expertise in a range of qualitative and quantitative research skills, while maintaining proficiency across all core research methodologies. Influence the craft of others and contribute to elevating overall work quality within the team. Create high-impact artifacts (e.g., reports, presentations, workshops) that drive alignment and innovation, influencing fast but high-quality decision-making across directly relevant teams. Drive consistency and quality across interconnected research projects. Create and hit milestones with minimal guidance and estimate project timelines well. Develop into a cross-functional leader, building relationships with stakeholders across the function and business unit, including through participation in cross-functional forums. Navigate stakeholder tradeoffs to guide research decisions that impact other teams. Contributes actively to the research team through knowledge sharing (tools, methodologies), thoughtful collaboration, and positive engagement. What you'll need: Bachelor's Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field (Graduate Degree preferred). Eight (8)+ years of experience conducting user research in a product development setting, with a demonstrated track record of influencing product strategy and leading complex projects. Advanced expertise in a variety of qualitative and quantitative research methods. Exceptional analytical and problem-solving skills, with a proven ability to synthesize complex information from diverse sources and identify critical, strategic insights. Outstanding communication and presentation skills, with the ability to articulate research findings clearly, persuasively, and strategically to a variety of audiences. Demonstrated ability to work autonomously, lead projects, and collaborate effectively in a fast-paced environment. A strong understanding of the tradeoff between rigor and speed in research, and the ability to apply this understanding to project planning and execution. Strong project and program management skills, with the ability to manage multiple complex and strategic projects simultaneously. A strong drive for continuous learning and self-improvement in advanced research skills and product knowledge.

The Role As a member of the User Experience Research Team, you will contribute to Fidelity's future growth by understanding people and their needs. Your research will inform and inspire our business and design partners to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qual and quant customer research, identify problems from the user's point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires a motivated, high-potential individual with a growth mindset to collaboratively strategize and execute research studies. Responsibilities As a Senior UX Researcher, you will: * Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives * Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively * Execute project work in collaboration with your manager and team * Share insights & recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes * Contribute to the UX Research community by participating in initiatives that improve our practices and processes Your Expertise & Skills * 3-6+ years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred * Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design * Familiarity with the Jobs to Be Done framework * Ability to recommend appropriate research method & approach, based on objectives and constraints * Ability to rapidly scope, execute, and deliver results with assistance from manager & team * Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways * Curiosity and confidence to ask questions that will uncover stakeholders' true research needs * Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content * Ability to pivot in a complex environment * Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team * Growth mindset - a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes Note: Fidelity is not providing immigration sponsorship for this position The Team Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Senior UX Researcher, you'll be part of a 70-person Research & Product Design Strategy community that identifies users' unmet needs and guides Fidelity to build useful and usable digital products. Fidelity's UXR leadership team is committed to coaching and advancing associates' careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking. The base salary range for this position is $74,000-141,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications: Category: Marketing

Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you're excited by the opportunity to create meaningful impact at scale, we'd love to hear from you. Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we're reshaping how the world manages risk, and we're inviting you to be a key part of that transformation. As a GenAI UX Researcher you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you're looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. How you will create impact: As a GenAI UX Researcher at AIG, you will actively seek user insights that shape product decisions through the continuous discovery of user behaviors, needs, and motivations. The ideal candidate will collaborate with business stakeholders, product owners/analysts, designers, and developers to ensure our GenAI solutions are valuable, easy to use, and deliver meaningful business outcomes. With your expertise, we'll transform how user-centered practices and data driven innovation, create smarter, more efficient, personalized solutions that set new standards for the industry. Your responsibilities include: Lead and execute comprehensive research initiatives in the GenAI product space using “mixed methods” of qualitative and quantitative research approaches to gain a comprehensive understanding of user experiences. Synthesize complex research data into actionable insights that inform product strategy and delivery. Work with Product Design Strategists, Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities to address those needs through innovative solutions. The presentation to research findings to product leadership and key stakeholders. Communicating insights through the creation of experience maps, user journeys, service blueprints or similar visualization to communicate the customer context. Collaboration with product and data sciences teams to develop measurement frameworks that measure product value on an ongoing basis. Facilitation of various workshop formats to support research planning and discovery, insights synthesis, co-creation, and stakeholder alignment. Sharing subject matter expertise to regularly enhance product training and team skills development. What is needed to be successful: 5+ year of experience designing and conducting UX research in a digital product organization. Demonstrated expertise in both qualitative and quantitative research methodologies Experience with rapid experimentation and prototyping Excellence in research synthesis and the compelling presentation of findings Track record of influencing product decisions through research insights A deep working knowledge of Figma and the ability to fully leverage the platform for UX research and associated deliverables. Experience delivering insights to inform feature prioritization aligned to user needs, commercial, and strategic priorities. Experience with industry standard UX tools and data analytics methods required for analysis. You are collaborative and have experience working with cross-functional product teams. Experience working with agile at scale development methodologies. Ability to excel in a fast-paced, service-oriented environment through excellent time management skills. You are self-motivated with a strong capacity for independent initiative and creative problem-solving. You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives. It would be nice if... You have experience in financial services or insurance. You have experience conducting research for enterprise grade software platforms. You are passionate about innovation and new technologies, specifically the use GenAI in the UX research discipline. #LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence #DataScience #ProductDesign At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: IT - Information TechnologyAIG PC Global Services, Inc.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Digital Experience Capabilities to take on key responsibilities within a world-class insurance function. Make your mark in Global Business Operations & IT As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success. How you will create an impact The Head of Digital Experience Capabilities at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges. You will work in a dynamic, agile environment, collaborating across multi-disciplinary teams, and lead the evolution of our in-house digital framework delivering high value business outcomes. Your ability to blend technical expertise with a deep understanding of business needs will help drive our products forward, ensuring we consistently deliver value and world-class solutions. The Digital Experience team's governance and continuous improvement of the enterprise Angular component framework is essential of our digital transformation strategy, enabling us to deliver modern, consistent, and delightful experiences that challenge traditional perceptions of insurance technology. You'll have the opportunity to shape how a Fortune 500 insurance company builds digital products at scale. Key Competencies: Technical leadership, operational excellence, and business acumen User-centered design vision and mindset Data-driven decision making and product performance management Program and stakeholder management Creative problem-solving and ideation facilitation Demonstrated knowledge of emerging technologies in modern product development and the insurance industry Responsibilities: The Head of Digital Experience Capabilities will lead a technology team of managers and senior leaders who are responsible for application development and delivery: Strategic Leadership Set strategic direction and manage the roadmap for our digital component framework, directly impacting how insurance products are delivered digitally across multiple geographies and markets Prioritize new feature development and issue management of the digital component framework Partner with product, design, and technology leadership to create industry-leading digital experiences that set new standards in insurance Champion innovation while maintaining the stability and reliability critical to financial services People Management & Development Lead and inspire a distributed team of UI development professionals across multiple time zones, including architects, framework developers, and application delivery specialists Lead UI development teams to build new products and maintain existing projects across the enterprise portfolio Build a culture of innovation within a traditionally conservative industry Develop talent that can bridge the gap between insurance domain expertise and modern technology Foster collaboration and excellence across geographically distributed teams Cross-Functional Collaboration and Delivery Translate complex insurance requirements into elegant technical solutions Creating High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams. Collaborate with design system governance to ensure compliance with both brand and accessibility standards Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions Working with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes. Oversee and assist development teams in executing projects on time and compliant to AIG architecture standards Troubleshoot complex issues and provide solutions to solve them. Technical Oversight and Governance Contribute to architectural decisions that balance innovation with insurance industry requirements Key stakeholder and approver in the application review process to ensure applications are aligned to enterprise technology standards and frameworks Ensure our framework meets stringent security, compliance, and performance standards Maintain consistent and predictable release and upgrade practices to maintain standards Evaluate emerging technologies for their potential to transform insurance experiences Maintain technical excellence while navigating regulatory constraints Oversee and assist development teams in executing projects within time and compliant to AIG architecture standards What we are looking for Expert-level knowledge of Angular and enterprise-scale component architectures You're a systems-oriented thinker who can apply practical solutions in the context of a scalable system and framework Proficient in developing solutions within a microservices architecture using Spring Boot or similar technologies, ensuring scalability, maintainability, and flexibility of services. Experience with performance optimization for data-heavy applications 10+ years of experience in application development with at least 5 years leading application delivery teams using Angular or similar frameworks Experience leading technical teams in regulated industries (financial services, healthcare, or insurance preferred) Demonstrated experience working in a highly collaborative manner with cross-functional product teams. Track record of delivering enterprise-scale solutions on time and within budget Track record of modernizing legacy systems or building new platforms in enterprise environments Success managing distributed teams and complex stakeholder relationships Strong understanding of CI/CD best practices, and implementing automated build, test, and deployment pipelines to ensure seamless and efficient delivery of solutions. You have a solid understanding of authentication, authorization, and various security protocols (e.g., OAuth2, JWT), ensuring secure application and service access across distributed systems. Strong understanding of design systems, component libraries, and their governance Exceptional communication skills to articulate technical vision to insurance executives Proven ability to balance innovation with risk management Understanding of how technology drives business value in financial services Experience with metrics-driven development and ROI demonstration Ability to navigate complex organizational structures and influence without authority You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives. It would be nice if... You have experience in financial services or insurance Knowledge of insurance-specific regulations and compliance requirements Understanding of agile transformation in large enterprises You are passionate about innovation and new technologies, specifically within AI & GenAI You enjoy mentoring junior developers and contributing to a culture of knowledge-sharing within your team. Veterans are encouraged to apply. #LI-CM1 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: IT - Information TechnologyAIG PC Global Services, Inc.

Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you're excited by the opportunity to create meaningful impact at scale, we'd love to hear from you. Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we're reshaping how the world manages risk, and we're inviting you to be a key part of that transformation. As a GenAI UX Researcher you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you're looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. How you will create impact: As a GenAI UX Researcher at AIG, you will actively seek user insights that shape product decisions through the continuous discovery of user behaviors, needs, and motivations. The ideal candidate will collaborate with business stakeholders, product owners/analysts, designers, and developers to ensure our GenAI solutions are valuable, easy to use, and deliver meaningful business outcomes. With your expertise, we'll transform how user-centered practices and data driven innovation, create smarter, more efficient, personalized solutions that set new standards for the industry. Your responsibilities include: * Lead and execute comprehensive research initiatives in the GenAI product space using "mixed methods" of qualitative and quantitative research approaches to gain a comprehensive understanding of user experiences. * Synthesize complex research data into actionable insights that inform product strategy and delivery. * Work with Product Design Strategists, Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities to address those needs through innovative solutions. * The presentation to research findings to product leadership and key stakeholders. * Communicating insights through the creation of experience maps, user journeys, service blueprints or similar visualization to communicate the customer context. * Collaboration with product and data sciences teams to develop measurement frameworks that measure product value on an ongoing basis. * Facilitation of various workshop formats to support research planning and discovery, insights synthesis, co-creation, and stakeholder alignment. * Sharing subject matter expertise to regularly enhance product training and team skills development. What is needed to be successful: * 5+ year of experience designing and conducting UX research in a digital product organization. * Demonstrated expertise in both qualitative and quantitative research methodologies * Experience with rapid experimentation and prototyping * Excellence in research synthesis and the compelling presentation of findings * Track record of influencing product decisions through research insights * A deep working knowledge of Figma and the ability to fully leverage the platform for UX research and associated deliverables. * Experience delivering insights to inform feature prioritization aligned to user needs, commercial, and strategic priorities. * Experience with industry standard UX tools and data analytics methods required for analysis. * You are collaborative and have experience working with cross-functional product teams. * Experience working with agile at scale development methodologies. * Ability to excel in a fast-paced, service-oriented environment through excellent time management skills. * You are self-motivated with a strong capacity for independent initiative and creative problem-solving. * You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives. It would be nice if... * You have experience in financial services or insurance. * You have experience conducting research for enterprise grade software platforms. * You are passionate about innovation and new technologies, specifically the use GenAI in the UX research discipline. #LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence #DataScience #ProductDesign At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: IT - Information Technology AIG PC Global Services, Inc.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Overview American Express is committed to delivering the world's best colleague digital experience. Our global colleagues and contractors are supported by an award-winning Digital Workplace team that enables communication, connection, and productivity-every day, everywhere. As we continue to grow and evolve, we are looking for a UX Researcher who brings a strong foundation in research execution along with the confidence to independently lead research initiatives and influence product decisions. It is ideal for a practitioner who is comfortable owning end-to-end research on moderately complex initiatives, partnering closely with cross-functional teams, and translating insights into clear, actionable guidance-while continuing to deepen their craft and impact. Who You Are You are curious by nature and motivated by understanding human behavior. You enjoy uncovering user needs, pain points, and opportunities, and you find fulfillment in helping teams see problems through the eyes of their users. You are confident in applying a range of qualitative and quantitative research methods and know how to select the right approach for the problem at hand. You are comfortable working independently but value collaboration and shared learning with product managers, designers, developers, and fellow researchers. If you enjoy balancing hands-on research execution with thoughtful consultation and storytelling, this role is for you. What You'll Do As part of our integrated colleague experience team, you will provide UX research and best-practice consulting services to product teams across the full product lifecycle-from early discovery and concept validation to iterative improvement of existing solutions. Your work will help shape digital experiences used by colleagues across American Express. Key responsibilities include: * Lead end-to-end UX research efforts, including planning, participant recruitment, method selection, fielding, analysis, and synthesis * Apply a mix of qualitative and quantitative methods such as interviews, usability testing, surveys, journey mapping, and A/B testing to generate meaningful insights * Translate research findings into clear, actionable recommendations that inform product strategy and design decisions * Partner closely with product managers, designers, and engineers to ensure user insights are embedded throughout the development process * Effectively communicate research outcomes through presentations, reports, and informal discussions with stakeholders * Contribute to a culture of human-centered thinking by helping teams focus on solving real user problems, not just delivering features * Support research across a range of experiences, including homegrown tools, third-party products, and internal support services What You Bring * Proven ability to independently lead end-to-end UX research projects * Experience conducting both qualitative and quantitative research, with a solid understanding of when and how to apply different methods * Strong communication skills, with the ability to engage users, collaborate with teammates, and present insights to stakeholders with clarity and confidence * Skill in evaluating and reporting research findings, including an understanding of descriptive statistics and basic inferential concepts * Experience synthesizing complex data into clear narratives and actionable insights * Working knowledge of other UX disciplines, such as documenting user journeys, creating low-fidelity wireframes, and illustrating ideas through rough sketches * Familiarity with Design Thinking practices and collaborative, iterative workflows * Experience conducting remote research and using common UX research tools (e.g., survey and testing platforms) * Bachelor's degree in User Experience, Human Factors, Psychology, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience Growth Mindset You are confident in your current skill set while remaining eager to learn, grow, and expand your impact. You seek feedback, refine your practice, and continuously develop your ability to influence outcomes through research. Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Company: Popular Workplace Type: Hybrid Lead UX Researcher Job Type Full Time General Description As a Lead Mixed Methods UX Researcher, you will conduct research that leads to data-driven products and services across multiple digital platforms. Your role will include managing and prioritizing research requests, balancing hands-on execution with guiding your team to deliver impactful insights. Essential Duties and Responsibilities * Execute research projects end-to-end, from planning and methodology selection to data collection, analysis, and reporting. * Lead, mentor, and coach a small team of researchers, fostering excellence and creative thinking. * Conduct a variety of qualitative and quantitative research projects, including user interviews, usability testing, ethnographic studies, heuristic analysis, and quantitative surveys. Know when to apply what methodology to achieve the best outcomes. * Communicate, defend, and build consensus around your findings to inform decisions. * Collaborate with stakeholders, including Division Managers, UX Designers, Product Managers, and Engineers, to develop research plans, validate assumptions, and test hypotheses. * Identify and prioritize research requests, balancing the need for strategic insights with day-to-day project support. * Present insights and recommendations to diverse audiences, ranging from C-suite executives to product development teams. * Stay informed on UX industry trends and act as a thought leader, sharing best practices and elevating the team's capabilities through documentation, resources, and workshops. Optimize research processes and practices, improving the effectiveness and quality of the team's deliverables. * Responsible for the UX research budget and resources to ensure optimal allocation and utilization. Oversee the hiring process and build the research talent pipeline. Evaluate research vendors, negotiate contracts, and oversee the delivery of outsourced research projects. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Education Bachelor's degree in Computer Science, Human-Computer Interaction, Human Factors, Information Systems, Journalism, Marketing Statistics, or a related field. Experience A combination of 8+ years of hand-on experience in a dedicated UX research role, including managing and prioritizing multiple projects; and 2+ years of experience leading and mentoring research teams. Certifications / Licenses No certifications or license needed. Knowledge, Skills and Abilities * Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others. * Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business' management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information. * Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven - ability to balance the needs of the business against stated regulations requirements and controls. * Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences. * Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units' programs while strategizing and implementing new solutions through partnering with corporate-wide teams. Knowledge, Skills and Abilities (cont.) * Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesize complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management. * Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. * Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization's policies, and regulations. Ability to establish, conduct and track operational processes properly. * Language: Fully Bilingual Spanish/English * Computer and Technological Skills: Proficient in MS O365. Experience with software platforms, and programming languages tools such as: JavaScript, HTML, CSS, Git, among others is desired. Understanding and proficiency of key design and front-end principles. Excellent well-structured coding skills and be able to translate design specifications into code. Strong software development skills, including experience with object- oriented programming and software design patterns. Region Locations Puerto Rico (Hybrid), Florida (Hybrid/Remote), or North Carolina (Remote). Work Schedule Hybrid/Remote Values 1. Passion for People 3. Succeed Together 2. Own Every Moment 4. Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee's objectives within the performance evaluation. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at ***************************. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace Learn more about us at *************** and keep updated with our latest job postings at ********************* Connect with us! LinkedIn | Facebook | Twitter | Instagram If you are a California resident, please click here to learn more about your privacy rights.

Job Type Full Time General Description As a Lead Mixed Methods UX Researcher, you will conduct research that leads to data-driven products and services across multiple digital platforms. Your role will include managing and prioritizing research requests, balancing hands-on execution with guiding your team to deliver impactful insights. Essential Duties and Responsibilities Execute research projects end-to-end, from planning and methodology selection to data collection, analysis, and reporting. Lead, mentor, and coach a small team of researchers, fostering excellence and creative thinking. Conduct a variety of qualitative and quantitative research projects, including user interviews, usability testing, ethnographic studies, heuristic analysis, and quantitative surveys. Know when to apply what methodology to achieve the best outcomes. Communicate, defend, and build consensus around your findings to inform decisions. Collaborate with stakeholders, including Division Managers, UX Designers, Product Managers, and Engineers, to develop research plans, validate assumptions, and test hypotheses. Identify and prioritize research requests, balancing the need for strategic insights with day-to-day project support. Present insights and recommendations to diverse audiences, ranging from C-suite executives to product development teams. Stay informed on UX industry trends and act as a thought leader, sharing best practices and elevating the team's capabilities through documentation, resources, and workshops. Optimize research processes and practices, improving the effectiveness and quality of the team's deliverables. Responsible for the UX research budget and resources to ensure optimal allocation and utilization. Oversee the hiring process and build the research talent pipeline. Evaluate research vendors, negotiate contracts, and oversee the delivery of outsourced research projects. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Education Bachelor's degree in Computer Science, Human-Computer Interaction, Human Factors, Information Systems, Journalism, Marketing Statistics, or a related field. Experience A combination of 8+ years of hand-on experience in a dedicated UX research role, including managing and prioritizing multiple projects; and 2+ years of experience leading and mentoring research teams. Certifications / Licenses No certifications or license needed.Knowledge, Skills and Abilities Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others. Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business' management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information. Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven - ability to balance the needs of the business against stated regulations requirements and controls. Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences. Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units' programs while strategizing and implementing new solutions through partnering with corporate-wide teams. Knowledge, Skills and Abilities (cont.) Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesize complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management. Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization's policies, and regulations. Ability to establish, conduct and track operational processes properly. Language: Fully Bilingual Spanish/English Computer and Technological Skills: Proficient in MS O365. Experience with software platforms, and programming languages tools such as: JavaScript, HTML, CSS, Git, among others is desired. Understanding and proficiency of key design and front-end principles. Excellent well-structured coding skills and be able to translate design specifications into code. Strong software development skills, including experience with object- oriented programming and software design patterns. Region Locations Puerto Rico (Hybrid), Florida (Hybrid/Remote), or North Carolina (Remote). Work Schedule Hybrid/Remote Values 1. Passion for People3. Succeed Together2. Own Every Moment4. Build the FutureAdditional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee's objectives within the performance evaluation. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at ***************************. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace Learn more about us at *************** and keep updated with our latest job postings at ******************** . Connect with us! LinkedIn | Facebook | Twitter | Instagram If you are a California resident, please click here to learn more about your privacy rights.

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit *************** Senior UX / User Experience Researcher Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. What we're looking for The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice. Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights. Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities. The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders. This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada Relocation assistance may be available. Responsibilities Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives. Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include experiments, t-tests, A/B tests, and other data analysis. Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions. Facilitate workshops and collaborative sessions to assist customers in articulating business needs. Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors. Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations. Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs. Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements. Qualifications 7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies. Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing). Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Focused interest in growing into the generative research insights arena of UX. Ability to independently drive multiple concurrent projects in an agile environment. Experience in complex B2B SaaS or enterprise platforms with multiple personas. A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes. Preferred Skills (Additional skills that are a plus to have): Working knowledge of Figma. #LI-BN1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit *************** Senior UX / User Experience Researcher Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. What we're looking for The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice. Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights. Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities. The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders. This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada Relocation assistance may be available. Responsibilities Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives. Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include experiments, t-tests, A/B tests, and other data analysis. Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions. Facilitate workshops and collaborative sessions to assist customers in articulating business needs. Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors. Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations. Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs. Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements. Qualifications 7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies. Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing). Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Focused interest in growing into the generative research insights arena of UX. Ability to independently drive multiple concurrent projects in an agile environment. Experience in complex B2B SaaS or enterprise platforms with multiple personas. A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes. Preferred Skills (Additional skills that are a plus to have): Working knowledge of Figma. #LI-BN1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit *************** Senior UX / User Experience Researcher Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. What we're looking for The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice. Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights. Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities. The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders. This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada Relocation assistance may be available. Responsibilities Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives. Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include experiments, t-tests, A/B tests, and other data analysis. Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions. Facilitate workshops and collaborative sessions to assist customers in articulating business needs. Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors. Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations. Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs. Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements. Qualifications 7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies. Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing). Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Focused interest in growing into the generative research insights arena of UX. Ability to independently drive multiple concurrent projects in an agile environment. Experience in complex B2B SaaS or enterprise platforms with multiple personas. A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes. Preferred Skills (Additional skills that are a plus to have): Working knowledge of Figma. #LI-BN1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit *************** Senior UX / User Experience Researcher Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. What we're looking for The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice. Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights. Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities. The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders. This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada Relocation assistance may be available. Responsibilities Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives. Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include experiments, t-tests, A/B tests, and other data analysis. Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions. Facilitate workshops and collaborative sessions to assist customers in articulating business needs. Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors. Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations. Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs. Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements. Qualifications 7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies. Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing). Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Focused interest in growing into the generative research insights arena of UX. Ability to independently drive multiple concurrent projects in an agile environment. Experience in complex B2B SaaS or enterprise platforms with multiple personas. A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes. Preferred Skills (Additional skills that are a plus to have): Working knowledge of Figma. #LI-BN1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

User Experience Researcher, Assistant Vice President Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Research, Strategy & Execution. Business Control & Support, and the Chief Operating Office. Are you a senior UX Researcher who wants to lead high-impact projects, work with cross-functional teams, conduct moderated and unmoderated studies, and mentor other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change, delivering written and oral presentations, evaluating qualitative and quantitative insights, and being an advocate for a more intuitive, seamless user experience. The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. Our team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you! Once Here You Will... * Manage both large and small research initiatives collaboratively with your peers in UX Design, Product Management, Technology, Data and Analytics, and more. * Define research questions and goals, conduct appropriate studies, analyze the findings, and communicate results with clear and compelling presentations. * Evangelize design thinking, including conducting workshops, helping develop user journeys, and asking the right questions to ensure teams are putting users at the center. * Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, conduct in-depth interviews, design surveys, moderated and unmoderated sessions, etc.). * Identify, track, and share overarching research trends. * Make recommendations on research best practices from previous professional and educational experiences. *Be willing to take on any task or responsibility, big or small, that furthers the growth of the team. * Mentor more junior researchers throughout the research process. * Help to adapt and innovate research practices to meet a rapidly growing team's need. * Help to identify opportunities for impactful UX research across the firm. * Facilitate UX workshops with cross-functional teams. * Help promote a data-driven culture that prioritizes user insights and combats assumptions. * Thrive in a work culture that is full of collaboration, teamwork, inclusiveness, and warmth. Skills You'll Bring * 4+ years UX research experience. * Willingness to run studies from end-to-end (you'll be responsible for every single step, from recruiting participants to sharing insights). * Experience implementing a range of methodologies, both qualitative (e.g., moderated, unmoderated etc,.) and quantitative (e.g., A/B or multivariate testing, card sorting, survey design etc,.) * Experience leading and mentoring junior team members. * An interest in working with both enterprise and consumer technology. * A persuasive and compelling presentation style and being able to clearly communicate research insights. * The ability to adapt, pivot, and roll with the punches. * Preferably M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields * Familiarity with tools like Figma, UserZoom, UserTesting, Optimal Workshop, and Enjoy HQ preferred. * Experience in financial services, or a large corporate environment preferred. Why Work at Morgan Stanley Besides a competitive salary, work life balance, a clear career path, and great benefits, we take the well-being and work satisfaction of our employees seriously. That's why we put a lot of effort towards creating a safe space for people to be vulnerable, share work, and ask questions that will help them both to grow individually and move their projects forward. You'll be encouraged to bring your own perspective to conversations, and we will help you understand and put into practice what you naturally do best by amplifying each other's strengths. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Salary range for the position: $85,000 and $140,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team. As an Experience Research Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams. Job Responsibilities Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation. Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations. Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features. Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing. Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge. Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods. Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design. Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design. Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making. Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs. Preferred Qualifications, Capabilities, and Skills Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives. Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories. Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective. Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership. Hands-on experience leveraging AI tools to accelerate and enhance research processes.