Lead ramp agent vs passenger service agent

The differences between lead ramp agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead ramp agent has an average salary of $30,001, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a lead ramp agent include service aircraft, safety procedures and aircraft cargo. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Lead ramp agent vs passenger service agent overview

	Lead Ramp Agent	Passenger Service Agent
Yearly salary	$30,001	$29,675
Hourly rate	$14.42	$14.27
Growth rate	-	-
Number of jobs	27,164	34,592
Job satisfaction	-	-
Most common degree	High School Diploma, 49%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Lead ramp agent vs passenger service agent salary

Lead ramp agents and passenger service agents have different pay scales, as shown below.

	Lead Ramp Agent	Passenger Service Agent
Average salary	$30,001	$29,675
Salary range	Between $22,000 And $40,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between lead ramp agent and passenger service agent education

There are a few differences between a lead ramp agent and a passenger service agent in terms of educational background:

	Lead Ramp Agent	Passenger Service Agent
Most common degree	High School Diploma, 49%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Lead ramp agent vs passenger service agent demographics

Here are the differences between lead ramp agents' and passenger service agents' demographics:

	Lead Ramp Agent	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 86.1% Female, 13.9%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 7.3% Unknown, 6.0% Hispanic or Latino, 25.3% Asian, 6.7% White, 53.5% American Indian and Alaska Native, 1.2%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between lead ramp agent and passenger service agent duties and responsibilities

Lead ramp agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Assure compliance with federal, state, TSA, local and company regulations.
Coordinate daily with gate agents, ticket counter agents, airline dispatchers and TSA inspectors.
Train employees in booking and boarding procedures according to FAA rules and regulations write personal reviews following evaluations.
Expedite FAA and company mandate examinations.
Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Lead ramp agent vs passenger service agent skills

Common lead ramp agent skills

Service Aircraft, 28%
Safety Procedures, 20%
Aircraft Cargo, 7%
Air Cargo, 5%
Belt Loaders, 4%
Aircraft Weight, 4%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Office and Administrative Industry
Lead Ramp Agent
Lead Ramp Agent vs Passenger Service Agent

Updated January 8, 2025

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