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  • State BDM, Personal Lines Product - MSI

    MSI 4.7company rating

    Remote line service person job

    Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products - from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property - delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. MSI is seeking an experienced state-specific Business Development Manager (“BDM”)with a deep understanding of the personal lines market to join our team. This role will report into the corresponding Regional BDM, or temporarily into the Head of Personal Lines Distribution until a corresponding Regional BDM is hired, and is responsible for driving the growth of MSI personal lines products throughout a given state. This entails identifying new business opportunities, building and maintaining strong partner relationships, and driving premium growth while overseeing performance and profitability. Location: Remote, Various State BDM Roles Available Responsibilities Build and maintain strong relationships with existing distribution partners Monitor existing relationships with a focus on new business production, renewal retention and partner profitability Collaborate with the Regional BDM to best target areas of growth, monitor aggregation, and align state performance with regional objectives Provide ongoing training and support to partners to enhance product knowledge and distribution effectiveness Meet or exceed target goals through proactive territory management and partner engagement Conduct regular meetings and visits to assess performance, provide updates, and reinforce partnerships Analyze territory performance and provide regular updates to Regional BDM Perform market research to identify trends and changes in the competitive landscape Attend industry events, conferences, and networking opportunities and stay informed of industry developments Qualifications: Minimum of 3-5 years of experience in business development Must be physically located in the state in which candidate will have State BDM responsibilities Must hold resident P&C license Proven track record of achieving goals and driving business growth Strong understanding of insurance products, markets, and industry regulations Excellent communication, negotiation, and presentation skills Strategic thinker with strong problem-solving skills Self-motivated and results-oriented, able to work independently as well as part of a team #LI-BM1 #LI-REMOTE IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. Click here for some insight into our culture!
    $40k-68k yearly est. Auto-Apply 9d ago
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  • Director, Medical Portfolio Lead - Women's Health, US

    Viatris

    Remote line service person job

    Viatris Specialty LLC At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of geography or circumstance; Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and Partnership - Leveraging our collective expertise to connect people to products and services. Every day, we rise to the challenge to make a difference and here's how the Director, Medical Portfolio Lead - Women's Health, US will make an impact: Medical Affairs Colleagues across Viatris are a source for credible, unbiased, and scientifically accurate clinical, Healthcare Economic Information (HCEI), and Medical Information about Viatris assets, medicines, and related disease states. Medical Affairs Colleagues engage with a variety of external parties, including Healthcare Providers (HCPs), the Healthcare Community, independent third-party organizations, patients, payers, regulatory authorities, and policy makers. Medical Affairs engage in non-promotional, truthful, and non-misleading ways to inform all parties on safe and effective use of Viatris medicines. Medical Affairs Colleagues must remain independent and under no circumstances be influenced by commercial colleagues in order to maintain Medical Affairs' credibility as an independent and credible source of Medical Information. US Medical Affairs' five primary responsibilities: Strategy & Insight Generation, Organizational Support, Stakeholder Engagement, Evidence Generation & Dissemination, Personal & Professional Development. Recognized as an expert with knowledge of strategies that can be deployed within Medical Affairs. The US Women's Health (WH) Medical Portfolio Lead (MPL) is an HQ-based Medical Affairs function positioned as the scientific interface between Viatris and the external medical community. The US WH MPL helps ensure the safe and effective use of Viatris medicines by supporting internal and external stakeholders with expertise related to the current portfolio, partnering internally on the development and launch of new products and indications, and generating new evidence. This role works with HQ commercial colleagues as part of a cross functional team to develop an overarching strategy. The US WH MPL identifies areas of unmet medical need and develops in alignment with the US Women's Health Medical Lead Objectives, Strategies, Tactics, Metrics and Targets independent from commercial influence. The US WH MPL performs job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, and departmental processes. Key responsibilities for this role include: 100% compliant with all Company policies & procedures. Learning & Growth (eg, Improve skills & abilities, Develop medical expertise, Develop strategic leadership). Operational Excellence (eg, Improve operational efficiency, Improve operational effectiveness, Align medical activities with overarching company strategy). KOL Relationship Management (eg, Understand KOL medical education needs, Understand competitor medical affairs educational offerings, Align KOL selection with overarching company strategy). Innovation (eg, Understand medical innovation, Uniquely meet HCP innovation-based education needs, Increase use of innovative education materials). Work with HQ Commercial Colleagues as part of a cross functional team to develop overarching strategy. In alignment with the US Women's Health Medical Lead, define US Medical Objectives, Strategies, Tactics, Metrics and Targets in alignment with overarching company objectives & strategy but independent from commercial influence. Perform independent Asset-/Disease-state level Medical Strategic Planning. Align independent Medical strategic priorities to product lifecycle. Generate & publish evidence to support independent US Medical scientific messages, fill data gaps perceived by stakeholders, strengthen clinical position vs competitors, and demonstrate clinical value in a real-world setting. Provide US Medical review and approval of US Marketing promotional materials. Identify & communicate complex ideas, anticipates potential objections and persuades others to adopt a new point of view. Engage in non-promotional, truthful, and non-misleading communications with KOLs. Serve as MRC Core Member - review & vote on disposition of Medical Review Committee (MRC) materials. Serve as MRC Material Owner - lead development of / submit Medical Communications to MRC. Exchange appropriate information with HQ Commercial Colleagues necessary for colleagues to independently perform their respective roles. Present information on Viatris medicines or disease states to Formulary Committees and to individual Formulary Decision Makers for the purpose of permitting them to perform their formulary-related duties. Interacts with senior leaders and may apply advanced negotiations. Respond to requests by Organized External Stakeholder for Pipeline Presentations. Engage in Medical Communications with Patients and Patient Organizations. Present findings from research or other scientific information as a publication, oral or poster presentation at Congress & Scientific Meetings. Staff Medical Information Booths at scientific congresses, as needed, to provide on-site responses to UMRs from HCPs attending the congress. Set up and staff Medical Affairs Booths at scientific congresses, as needed and approved by MRC, to share information on the Viatris pipeline, portfolio, or commitment to a particular therapeutic area(s), ongoing clinical trials, etc. Attend and actively participate in activities governed by promotional standards (e.g., medical congress satellite symposia, national webinars), such as actively reviewing speaker slides, co-chairing the session, or participating in a panel, if a legitimate need and rationale exists to do so. Lead development of Reactive Medical Communications (ie Standard Response Letters). Provide training to internal Viatris functions on products and disease states using materials approved by the MRC or the Viatris Promotional Material Approval Process (VMap) at the request of Commercial as appropriate. Perform other duties assigned. The minimum qualifications for this role are: Minimum of 8 years of experience in the pharmaceutical, biotech or clinical (e.g., hospital setting/patient care) industry. Advanced degree (MD, PhD, PharmD) is required. Experience in OB/GYN is required. However, a combination of experience and/or education will be taken into consideration. Must possess knowledge of the US WH MPL roles and responsibilities, clinical trials, relevant therapeutic areas, understand all applicable Standard Operating Procedures (SOPs), the Standards for Interactions with U.S. Healthcare Providers, Federal and State promotional laws and regulations, the PhRMA Code, ACCME Standards, and the Code of Business Conduct and Ethics. Must possess ability to effectively communicate, develop, and manage collaborative relationships with KOLs and other medical professionals, external academic institutions and Patient Advocacy Groups. Strong analytic and organizational skills in managing, interpreting, and presenting clinical data. Ability to actively listen for insights stated directly or indirectly by stakeholders and draw implications for Viatris. Driven by personal accountability & high levels of performance. Ability to set and accomplish compelling goals both individually and in a team setting. Motivated to overcome challenges, seek out opportunities, and develop both personally and professionally. Comfortable with change. Embraces the principles of Diversity, Equity & Inclusion (DEI). Ability to read and interpret comprehensive and intricate research documents. Ability to write scientific reports and technical correspondence. Ability to work with executives and communicate abstract concepts. Ability to present to a high level of the organization and groups outside of the organization. Ability to perform computations such as percentages, ratios, and rates, as well as perform statistical analysis. Ability to draw and interpret graphical data. Ability to understand pharmaceutical calculations is preferred. Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. No direct supervisory responsibilities. Position reports to US Women's Health Medical Lead. US Remote Exact compensation may vary based on skills, experience, and location. The salary range for this position is $112,000 - $236,000. At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #LI-Remote
    $112k-236k yearly Auto-Apply 50d ago
  • Assistant Lead Personal Training

    Life Time Fitness

    Line service person job in Pickerington, OH

    As a PT Leader-2, you will lead and develop a team of Fitness Professionals to a successful career at Life Time. You will assist club leadership in bringing the Life Time Training brand and philosophy to life every day through amazing experiences. You will do this by being responsible for the experience on the fitness floor through delivering the best Dynamic Personal Training experience. You will also be responsible for delivering team member one on one's, selling training for our newer Fitness Professionals, coaching live client and member experience sessions, on-boarding of new team members, assisting in managing the connectivity and sales process, educating on all products and services, delivering your own personal production, and helping your team achieve their personal financial goals and those of the division. Job Duties and Responsibilities Manages, supports, develops, coaches, and mentors a team of fitness professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed. Responsible for the total experience and results of all clients Be a Player-Coach by setting the example through Dynamic Personal Training through managing your own individual book of business Oversees the quality and consistency of products, services, programs, and fitness floor experience for fitness professional team Determine and implement strategies for ensuring the personal training team meets their productivity goals; drive content for department-wide meetings to achieve these strategies Generates new clients and refers them to appropriate fitness professional based on client needs; Ensures TM has appropriate skills and training to successfully meet member needs Promotes and directs execution of Life Time Training initiatives such as 60 Day and other special events Completes and supports all scheduling, administrative, and coordination tasks for all programs and classes (metabolic, small group, nutrition, etc.) Minimum Required Qualifications High School Diploma or GED Certified Personal Trainer CPR and AED Certified 2+ year of personal training experience Demonstrated Leadership / Management Skills Demonstrated strong communication, sales, program design, and coaching skills Ability to drive results through others Preferred Qualifications Bachelors degree in kinesiology, sports medicine, or a related field Experience in delivery and overall knowledge of virtual training methodology Demonstrates success in increasing client acquisition and retention Ability to manage multiple fitness professionals to a successful outcome Demonstrates expertise in Life Time business applications (Exerp, Workday, Domo, etc.) Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
    $74k-122k yearly est. Auto-Apply 24d ago
  • Translation Services Lead - Bilingual

    Careoregon 4.5company rating

    Remote line service person job

    --------------------------------------------------------------- The Translation Services Lead - Bilingual is responsible for coordinating the translation of member health care and insurance materials from English to threshold languages. Responsibilities include the coordination of internal and external translator resources to meet deadlines; collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards; and ongoing management of the translation management system (TMS), computer-aided translation (CAT) software tools, and related databases. This position helps promote, maintain and improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon. The role is accountable for the on-time coordination of translation deliverables requested by Member Engagement leadership and/or required by state and federal regulations. This position is eligible for a 3% bilingual pay differential and a 7% lead pay differential. Estimated Hiring Range: $58,725.00 - $71,775.00 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job. --------------------------------------------------------------- Essential Responsibilities Translation Services Coordination Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed. Utilize TMS to communicate with translation staff and manage the workflow for all translation projects; coordinate translation service deliverables and request fulfillment from start to finish. Coordinate the distribution of work to translation staff, contractors, and on-call resources to ensure all translation project deadlines are met; monitor individual workloads. Coordinate with vendors, members, and the provider network to ensure translation of content is completed by established deadlines. Communicate project status and potential delays to requestors. In coordination with the Language Access Program Manager, provide onboarding and training support to on-call and contractor translators, monitor performance and adherence to applicable guidelines. Develop and verify specifications of translation work to be completed; track and report specification changes as needed. Track translation services budget and costs by monitoring volume and tracking changes over time; keep manager up to date. Monitor translation product quality assurance processes to ensure compliance standards are maintained. Collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality and branding standards are met. Utilize TMS to generate quality assessment reports to support the standards, including reading level requirements. Balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines. Provide assistance with direct translation services as needed. Translation Program Coordination Work with manager to develop procedures and training materials for translators. Collaborate with translators to develop and maintain a comprehensive term base for each threshold language. Oversee and coordinate the relationships with translation agencies/vendors. Administer project financial records, generate Purchase Orders, process invoices, track staff hours and generate reports. Administer CAT and TMS software: Ensure compliance with data and network security Communicate with account representatives and troubleshoot issues as needed Assist system users with access, training, and questions Create translation rules in coordination with language experts; ensure rules are followed Ensure that resources are using all the features, QA reports are generated, and issues are resolved for every project Manage licenses and users Ensure quality assurance standards are met prior to delivery of projects: Ensure that best practices are followed to accurately convey meaning and adhere to reading level requirements Ensure consistency with brand and style guidelines Communicate with stakeholders within the organization and address evolving translation needs. Provide recommendations to improve the policy on translation services for CareOregon as needed; update intranet and service sites; and respond to any questions from stakeholders or other parties. Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs. Participate in cross-functional and cross-regional workgroups to support strategic plan deliverables. Provide information and insight into culturally and linguistically appropriate materials. Employee Leadership Provide leadership for a team in support of team direction and goals. Provide input into staffing needs; assist in recruiting and hiring staff, using an equity, diversity, and inclusion lens. Participate in organizing, scheduling, monitoring and improving work; help ensure employees have information to meet job expectations and have coverage during absences. Contribute to the development, communication, and oversight of team and individual goals. Train, lead, and coach employees; may facilitate team meetings. Incorporate guidance from CareOregon equity tools into people leadership. Help monitor employee adherence to department/organizational standards, policies, and procedures. Assist in evaluating employee performance, providing feedback to support success, recognizing strong performance, and addressing performance gaps and accountability (corrective action). Perform lead tasks in collaboration with Human Resources as needed. Organizational Responsibilities Perform work in alignment with the organization's mission, vision and values. Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. Strive to meet annual business goals in support of the organization's strategic goals. Adhere to the organization's policies, procedures and other relevant compliance needs. Perform other duties as needed. Experience and/or Education Required Minimum 3 years' experience providing translation project coordination services Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese Ability to pass a translation assessment Experience working with a translation management system (TMS) and computer-aided translation (CAT) software Preferred Experience with people and/or project leadership Desktop Translation Publishing (DTP) experience Proofreading and quality assurance experience Knowledge of alternative formats such as large print and audio Experience translating healthcare and marketing materials Experience working with a corporate or agency creative team Knowledge, Skills and Abilities Required Knowledge Familiarity with current best practices for translation for US-based target audiences Familiarity with current best practices for marketing translations Knowledge of terminology management and use of term base Knowledge of basic managed care concepts, the Oregon Health Plan (OHP) and Medicare Skills and Abilities Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese Excellent spoken English communication skills Ability to speak clearly using plain language with proper grammar Able to prioritize, meet and communicate about project deadlines Ability to use Translation Management System (TMS) to communicate, manage and automate workflow to meet project deadlines Ability to use computer-aided translation software such as Trados, WordFast or similar software Ability to administer and maintain translation memory (TM) database Intermediate level skills in MS Office Suite including Outlook, Word, and Excel Ability to effectively assist in the translation of all forms of member correspondence, health care and insurance materials Ability to work effectively, both independently and within a team Ability to use discretion, good judgment and know when to ask for assistance or direction Ability to effectively interact with internal and external individuals at all levels Ability to collaborate and work effectively with diverse individuals and groups Ability to share information and lessons learned with manager Ability to handle multiple priorities, processes and demands in a dynamic work environment Ability to work under pressure with frequent interruptions Excellent organizational skills Ability to exercise initiative and sustain motivation Ability to actively support the mission, values, and goals of CareOregon and its member groups Ability to learn, focus, understand, and evaluate information and determine appropriate actions Ability to accept direction and feedback, as well as tolerate and manage stress Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day Ability to hear and speak clearly for at least 3-6 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used. Work Location: Work from home We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
    $58.7k-71.8k yearly Auto-Apply 10d ago
  • Intact Family Services Supervisor

    Christian Social Service of Illino

    Remote line service person job

    Full-time Description At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable leader with good communication skills to serve as our Intact Family Services Supervisor. This position includes flexible hours, frequent opportunities for telework, top compensation, and AMAZING team support. Most importantly, you'll have the opportunity to lead a team that truly makes a positive difference in the lives of children and families! If you're ready to make an impact, please apply today!!! At Caritas, we know we're competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees: · 403 B Retirement Plan (5% Employer Match) · Generous Paid Time Off · Health, Dental and Vision Insurance Coverage · 12 Employer Paid State & Federal Holidays · Telehealth Services · Employer Paid Life Insurance · Health Saving Account · Employer Paid Short- & Long-Term Disability · Tuition Assistance Program · Real Work/Life Balance Hours worked (typical): 40 Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas). Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals. Description of Typical Work Schedule: 40-hour workweek, Schedule varies as they may be required to work evenings and weekends to attend meetings or to be on call in case of emergencies. May also be required to work extended hours to complete paperwork or to meet deadlines. (Hours set based on necessity of department or office.) PURPOSE: The Intact Family Services Supervisor directly supervises and supports the Intact Family Services Case Managers. This position ensures case management services are being provided to the highest standard within agency, state, and federal guidelines. REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Supervises Intact Family Services Case Managers by developing internal monitoring, weekly supervision, and evaluation processes. Ensures effective and consistent communication occurs between the Intact Family Services Case Managers and all parties of the case and identified stakeholders, including medical, educational and mental health providers. Ensures Intact Family Services Case Managers conduct visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being. Ensures Intact Family Services Case Managers meet the requirements and service standards when facilitating delivery of services in collaboration with families and youth that adhere to agency, state, and federal policies/procedures Performs supervisory responsibilities in accordance with state and federal laws, Department of Children and Families Administrative Codes and Operating Procedures, funding source policies and internal policies on child abuse, abandonment, and neglect within required timeframes. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED Degree/Field Required: Master's Degree in Social Work or a closely related Human Services field (Related fields will be considered.) Degree/Field Preferred: N/A (Related fields will be considered.) Additional Fields of Knowledge Important for the Role: Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. . Experience Required: Minimum 2 years of experience in working with children and/or families (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent). Licenses/Certifications Required: Illinois Child Welfare Employee License Licenses/Certifications Preferred: N/A SKILLS REQUIRED Manager-specific: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Basic: Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies - Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Use mathematics to solve problems. Monitoring - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understand written sentences and paragraphs in work-related documents. Speaking - Talk to others to convey information effectively. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Language - Able to read and write in English. Social: Coordination - Adjust actions in relation to others' actions. Instructing - Teach others how to do something. Negotiation - Bring others together and trying to reconcile differences. Persuasion - Persuade others to change their minds or behavior. Service Orientation - Look for ways to help people. Social Perceptiveness - Be aware of others' reactions and understanding why they react as they do. Problem Solving/Decision-making: Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making - Make decisions without much analysis or time to consider alternatives. Time pressure planning - Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation - Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management: Management of Financial Resources - Determine how money will be spent to get the work done, and accounting for these expenditures. Management of Material Resources - Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Personnel Resources - Motivate, develop, and direct people as they work, identifying the best people for the job. Personal Time Management - Manage one's own time and the time of others. Direct Report's Time Management - Manage the time of others. Technical: N/A Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments. Proficient Computer Skills In: Excel, Outlook, Word, Database Management Software Expert Computer Skills In: Excel, Outlook, Word, Database Management Software MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity - Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning - Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas - Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning - Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning - Choose the right mathematical methods or formulas to solve a problem. Memory - Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility - Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension - Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - Communicate information and ideas in speaking so others will understand. Perceptual Speed - Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity - Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention - Concentrate on a task over a period of time without being distracted. Speed of Closure - Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension - Read and understand information and ideas presented in writing. Written Expression - Communicate information and ideas in writing so others will understand. PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. PHYSICAL ACTIVITIES REQUIRED: Reaching - Extend hand(s) and arm(s) in any direction. Fingering/Grasping - Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Feeling - Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing - Particularly for sustained periods of time. Walking - Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting - Particularly for sustained periods of time. Speech Clarity/Talking - Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing - Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet. VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines. WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based primarily in an office environment. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.Subject to an environment working in a vehicle. Other PPE Required: N/A VEHICLE RELATED REQUIREMENTS: Access to reliable transportation to get to/from work: Required. Access to a reliable automobile: Required. Must provide proof of auto liability insurance (and continue to while working in this position): Required. Must possess a valid driver's license: Required. Additional license requirements that are necessary: N/A Additional considerations for this position: N/A Please Be Advised: Research tells us that some candidates, especially women and people of color, may hesitate to apply unless they meet every listed qualification. If this sounds like you, we still encourage you to apply! We're committed to building a team with diverse skills, experiences, and perspectives-and you might be exactly who we're looking for. Drug Free Workplace: Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained. Salary Description $66,976.00 Annual Salary
    $67k yearly 40d ago
  • Beneficiary Help Line Supervisor-Senior

    Cybermedia Technologies

    Remote line service person job

    CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor-Senior to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices. The Beneficiary Helpline Supervisor provides advanced leadership and operational excellence for the SSA Beneficiary Helpline. In addition to the standard supervisory responsibilities, this position manages high-complexity issues, serves as the primary escalation point for critical incidents, and leads process improvement initiatives. The Supervisor works closely with the Helpline Manager to ensure all contractual objectives are met, oversees advanced certification and training programs, and maintains a strong compliance posture with SSA and federal requirements. Additional duties include developing and executing advanced quality assurance plans, delivering comprehensive performance analysis and executive-level reporting, and liaising with stakeholders to align the helpline with program objectives. The Supervisor is responsible for workforce planning, resource allocation, and leading staff development efforts to foster a high-performing, customer-focused team. Duties and Responsibilities: • Provide advanced supervision, mentorship, and leadership for helpline staff and senior team members. • Manage and resolve the most sensitive or high-impact beneficiary inquiries and incidents. • Deliver executive-level analyses, operational reporting, and performance metrics to management. • Lead development, documentation, and implementation of best practices, policies, and SOPs for the helpline. • Oversee advanced certification and training initiatives for staff. • Develop and execute comprehensive quality assurance and customer satisfaction improvement plans. • Collaborate with internal and external stakeholders to ensure alignment with SSA objectives. • Ensure compliance with all federal, SSA, and contractual requirements related to privacy, security, and risk management. • Lead workforce planning, resource management, and succession management activities. Requirements: • Bachelor's degree with 5-7 years relevant supervisory experience; advanced degrees or certifications preferred. • Experience leading large teams in high-volume, complex contact center environments, especially those supporting government or public sector clients. • Demonstrated ability to manage staff development, performance, and mentorship programs. • Advanced skills in performance analysis, reporting, and using insights for operational decisions. • Superior written and verbal communication skills; ability to communicate with all stakeholder levels. • Expert proficiency in contact center solutions, analytics tools, and incident management systems. • In-depth knowledge of federal confidentiality, privacy, and information security regulations. • Experience leading process innovation, change management, and quality improvement initiatives. • Advanced conflict management and crisis intervention skills. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays
    $44k-68k yearly est. Auto-Apply 60d+ ago
  • Client Services Lead - MEGA Client Experience (Remote)

    Businessolver 3.8company rating

    Remote line service person job

    Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. This is a 100% work-from-home opportunity! NOW OFFERING A $10K Sign-on Bonus for Candidates Who Apply Prior to 1/31/2026*. *Selected candidates must have a start date within Q1 of 2026. Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our MEGA client relationships. You'll be the everyday hero, ensuring our largest clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team! The Gig: Act as the primary liaison between our largest, most complex clients and production teams, ensuring clear communication of goals, objectives, and timelines. Conduct and manage client calls and provide comprehensive new client administrator training. Maintain all client documentation, including Standard Operating Procedures and process-related materials. Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities. Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader. Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities. Drive continuous improvement in service delivery across all teams to maintain high-quality service standards. Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items. Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations. Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team. Above all, ensure our clients love us... a lot! What You Need to Make the Cut: Preferably a college degree (or equivalent). 10+ years of experience working directly with large, complex clients in the employee benefits/benefit administration industry. Strong project management experience, especially with technology projects, is highly advantageous. In-depth understanding of benefit administration and employee benefit programs, and their industry impact. Comfortable with technology and adept at navigating systems. Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems. Experience with Human Resources and HRIS/payroll systems is beneficial. Excellent relationship management, project management, and analytical skills. Ability to lead client meetings, deliver presentations, and build strong relationships. Proven ability to communicate and collaborate across functional areas to ensure a seamless customer experience. Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos. Resourceful problem solver, adept at finding solutions collaboratively. Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients. Availability to travel up to 10%. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************ Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote
    $25k-37k yearly est. Auto-Apply 60d+ ago
  • Supervisor Mortgage Servicing Oversight

    City National Bank 4.9company rating

    Line service person job in Columbus, OH

    WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $111.4k-189.7k yearly 14d ago
  • Supervisor, Healthcare Services (RN)- Remote/New Mexico

    Molina Talent Acquisition

    Remote line service person job

    JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. • Functions as a “hands-on” supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. • Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. • Trains and supports team members to ensure high-risk, complex members are adequately supported. • Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. • Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. • Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. • Local travel may be required (based upon state/contractual requirements). Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. • Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. • Ability to manage conflict and lead through change. • Operational and process improvement experience. • Strong written and verbal communication skills. • Working knowledge of Microsoft Office suite. • Ability to prioritize and manage multiple deadlines. • Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. • Medicaid/Medicare population experience. • Clinical experience. • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V #PJHPO
    $48k-79k yearly est. Auto-Apply 14d ago
  • Supervisor Billing Services - SLTC

    Matrixcare 4.2company rating

    Remote line service person job

    Supervisor - SNF & LTC We are looking to hire an experienced Revenue Cycle person to serve our Sr. Living and Skilled Nursing customers. We are seeking a high caliber individual interested in pursuing a rewarding career with a dynamic software company. The Consultant is responsible for providing quality Revenue Cycle assistance to MatrixCare customers to support their operations while growing the partnership. This consultant must exercise accountability and professionalism in maintaining the high level of service our customers deserve. This role reports to the Manager of Billing Operations. Responsibilities: • The Lead is responsible for staff performing Revenue Cycle activities to ensure a consistent and positive customer experience. • Primary responsibility will be to establish, enhance and ensure adherence to industry best practices and Key Performance Indicators (KPI's) Sr. Living and Skilled Nursing revenue cycle management. These KPI's include but are not limited to A/R % by age, bad debt, denied claims, and payment processing. • This position is responsible for overall management of Team Leads and A/R Managers; this includes payroll, process management and improvement, HR related functions, and capacity planning. • This role manages supporting tools for day-to-day operations including, but not limited to clearinghouses, receipts reporting for invoicing (Smartsheet), etc. • This role will support implementation activities and responsible for onboarding new clients to RCM services. • This position supports all performance management functions in supporting managers and other supervisors. • If applicable, the RCM consultant will assist with the customer experience as it relates to service questions, system access and process development. • This role will support staff using the department's operational policies, guidelines and code of ethical standards which include respect, diversity, and integrity. Qualifications: • Minimum of three years of progressive Sr. Living and Skilled Nursing revenue cycle process. • Bachelor's degree in business administration, healthcare management, healthcare administration or related field preferred. • Must have the capacity to relate to people in a manner to win confidence and establish rapport. • An exceptional attention to detail and strong detail orientation is required. • Demonstrated knowledge of Sr Living & Skilled Nursing, with expertise in the area of revenue cycle management. • Consistent demonstration of commitment to quality, customer focus, productivity, and process improvement. • Exceptional interpersonal skills, proven success in complex and ambiguous environments. • Prior experience working with Medicare rules, regulations, billing codes (preferred) • Familiar with EMR and Clearinghouse functionality - MatrixCare and Change HealthCare / Inovalon preferred. • Ability to work independent, must be organized and able to multitask. • Strong written and verbal communication skills • Maintain a professional demeanor, courteous and flexible at all times. • Embraces change and can thrive in such an environment. • Willingness and ability to work effectively with members of other departments. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $77,000 - $96,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
    $77k-96k yearly Auto-Apply 46d ago
  • J. P. Morgan Wealth Management - Client Service Leader

    Jpmorgan Chase & Co 4.8company rating

    Line service person job in Westerville, OH

    JobID: 210701685 JobSchedule: Full time JobShift: : The J.P. Morgan Wealth Management Service Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service requests and inquiries over the telephone and serve as experts on our online brokerage platform. We focus on delivering quality interactions, serving a variety of unique types of accounts and client segments including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank. As a Client Service Leader within the J.P. Morgan Wealth Management Client Service Center team, you will play a pivotal role in our mission to deliver an exceptional client experience and guide team members in making wise investment decisions. Your responsibilities will include direct management of a team of Registered Representatives, where you will provide outstanding leadership and effective supervision. You will be part of a fun, engaging, empowered, and inclusive team environment where we value each other and every client we serve. Your leadership and supervision skills will be utilized in managing a team of Investment Professionals who focus on delivering quality interactions and serving a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank. Job responsibilities * Create an outstanding employee experience and a winning culture, resulting in a place where people are excited to come to work every day * Manage day-to-day employee activities, including coaching, timekeeping, performance management, recognition, and conducting disciplinary action when needed * Develop employees through effective coaching and career development conversations * Recruit and onboard new team members * Schedule strategically and manage the floor tactically to meet service levels * Speak with clients and handle escalations * Conduct call observations to review the quality of service provided * Resolve problems, conduct research, and address complaints * Supervise licensed staff effectively, ensuring adherence to registration and compliance tasks * Foster and develop partnerships across the enterprise * Maintain an effective risk and controls environment by exercising sound judgment to protect our firm and clients Required qualifications, capabilities, and skills * 3 + years of financial services or brokerage experience * Strong business and investment acumen, and knowledge of investment products, Individual Retirement Accounts (IRAs), managed (wrap) accounts, and employee benefit programs required * FINRA Series 7, 63 (or equivalent) required, and ability to hold registration in all 50 states and territories * Experience with networking, partnering, and influencing leaders in various parts of the organization in order to move the business forward * Effectively manage multiple priorities in a fast-paced environment; adaptive to change * Ability to balance producing strong results with proper risk management, strong compliance record in previous position(s) * Excellent communication skills, highly professional and experienced in creating and presenting information * Hours of operation are Monday to Friday 8am - 9pm EST and Saturday 9am - 5pm EST Preferred qualifications, capabilities, and skills * FINRA Series 9/10 (or equivalent), required or must obtain within 90 days of employment * 1 or more years of leading people in the brokerage industry preferred * Proven experience in a leadership capacity, ability to motivate and develop at an individual and team level * Ability to embrace change and effectively guide employees through shifts in business needs or priorities
    $90k-111k yearly est. Auto-Apply 15d ago
  • Supervisor - Payroll Services

    Wise Consulting Careers

    Remote line service person job

    Are you an experienced payroll professional with proven success managing full-cycle payroll services? We are excited to meet the next dynamic member of our lively and high performing Payroll Services team. As a member of this team, you will be an expert resource, with senior level knowledge in payroll management and systems. This role provides leadership and guidance to our Client Payroll Specialists so they can be successful.  If you have excellent leadership, communication, and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment (remotely) we'd love to get to know you better. Primary Requirements 6+ years of Payroll and Payroll Management with success in leading and mentoring a team Leads a team of Client Payroll Specialists to support their development, troubleshoot, and prioritize work Provides Systems and Skills training to Client Payroll Specialists Coach and mentor fellow teammates, leading and encouraging knowledge share within the practice and company Serves as the first point of escalation for internal employees as well as clients Supports Management with resourcing, utilization, invoicing, and profitability targets Full cycle, multi-state payroll experience Year-end and tax reconciliation expertise A deep understanding of payroll and compliance, as well as payroll tax laws Outstanding verbal and written communication skills, and an ability to engage clients effectively Successful management of multiple projects Experience using UKG Pro (formerly known as UltiPro) or Ceridian Dayforce systems Comfortable with remote work Canadian payroll experience preferred Ideal candidates will have FPC or CPP, but we will consider if willing to certify A bachelor's degree or equivalent experience About Wise Wise Consulting Associates is a firm specializing in human capital management technology. With an established reputation for providing high-quality human resource and payroll technology support services, Wise has a history of hiring high performers and encouraging continuous learning, teamwork, trust, and open communication. Our team is comprised of fun and flexible people who have high standards and are not afraid to think outside of the box. Wise is proud to be an equal opportunity workplace and values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other basis protected by appropriate law. Wise makes hiring decisions based solely on qualifications, merit, and business needs. Compensation Range For cash compensation, we set standard ranges for all US-based roles based on multiple factors, including, but not limited to, function, level, and geographic location. These ranges are benchmarked against similar companies. To ensure compliance with local legislation and greater transparency for candidates, we share salary ranges on all job postings regardless of geographic location. Final offer amounts are determined by many factors and may vary from the amounts listed above. Range: $60,000-$90,000
    $60k-90k yearly 60d+ ago
  • Enterprise Supervisor Authorization Services

    Wvumedicine

    Remote line service person job

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Supervisor of Authorization Services will oversee the authorization department. Will provide leadership and guidance to processes that will ensure the department is efficiently meeting the needs of the departments we support. MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent and five (5) years of experience in a healthcare revenue cycle setting OR Associates degree in Healthcare, Finance, Business Administration, or related field and three (3) years of experience in a healthcare revenue cycle setting. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree. EXPERIENCE: 1. Two years of healthcare authorization experience. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Monitors staffing needs of the authorization team to ensure coverage is in place for referrals. 2. Provides leadership of high dollar services that would include analyzing the medical record for medical necessity and provide authorizations. Acts as point of contact for assigned services that will interact with the clinical leaders in the department 3. Researches each request including reviewing medical policy to ensure each requests are processed with minimum delay and risk of denial. 4. Reviews staff productivity measures to look for trends and determines training needs that positively impacts efficiencies. 5. Provides prompt follow up with the Payor to ensure current authorization and accurate payment for the patient's stay/treatment. 6. Participates in payor calls to provide trends with insurance carriers to make global improvements. 7. Utilizes de-escalation skills during clinic concerns arise with providers and staff. 8. Proactively communicates to staff any changes in payor information and follows up with payor to ensure services are authorized. Documents all changes and all payor information (i.e. DOS, Service (CPT/HCPC codes), LOC, Reference #, Authorization #, contact and phone number, and website used) appropriately. 9. Is trained on staff job functions and is able to help during peak volumes and also provide analysis to determine process improvements. 10. Attends relevant meetings with internal and external customer, and provides good customer service 11. Analyzes retrospective denials and how to make process improvements with the staff 12. Works closely with the clinic, financial services, financial counseling, and pre-service departments to support collaborative goals. 13. Monitors daily work assignments and makes changes to ensure good quality 14. Monitors work queues and assignments to ensure they are resolved timely 15. Reviews staff quality measures to look for trends and determines training needs that positively impacts efficiencies 16. Interview and screen potential employees and make recommendations to department manager or Director to aid in filling vacant positions 17. Provides coaching and counseling to staff based upon performance management principals PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must be able to sit for extended periods of time 2. Must have reading and comprehension ability 3. Must be able to read and write legible in English 4. Visual acuity must be within normal range 5. Must be able to communicate effectively 6 Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Office type environment SKILLS AND ABILITIES: 1. Excellent oral and written communication skills 2. Excellent customer service and telephone etiquette 3. Must demonstrate the ability to use tact and diplomacy in dealing with others 4. Knowledge of ICD9/CPT Coding or Medical Terminology. 5. Knowledge of third party reimbursement. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 536 SYSTEM Hospital Authorization Unit
    $42k-65k yearly est. Auto-Apply 33d ago
  • High Rise Service Supervisor

    Hines 4.3company rating

    Remote line service person job

    When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. Manage the completion of all work orders generated from resident requests Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks Implement and oversee inventory control Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance Prepare and manage the maintenance and capital expense budget for the property Participate in regional and firm-wide initiatives and assignments Participate in staff's evaluation process as needed and determined by Supervisor Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets Provide staff with correct equipment, tools, and training as appropriate to the property Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling Adjust and operate the fire alarm and life safety systems Monitor and manage building energy use and maintain energy management programs Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues Ability to troubleshoot standard operations and repair problems with limited supervision Successful completion of all required training programs within required timeframes Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution Two or more years of property maintenance management or leadership experience in a related industry Have or obtain required city and/or government licenses or permits, i.e.: The EPA certification for refrigerant recycling Pool & Spa Operator * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit. Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations Proven ability to train and direct others Excellent written, verbal and customer service skills Work indoors approximately 80% of the time and outdoors approximately 20% of the time Use olfactory, auditory, and visual senses Work standing all day Lift 25 lbs. or more Climb up and down stairs and ladders Access remote work areas and confined spaces (i.e., crawl spaces, roofs) Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) Ability to work an on-call schedule and overtime as business needs deem appropriate Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.
    $39k-64k yearly est. Auto-Apply 10d ago
  • Supervisor, Commercial Lines Insurance

    We Insure 4.0company rating

    Remote line service person job

    Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. The National Sales Center Commercial Supervisor oversees a team of commercial insurance producers in a fast paced, high volume sales environment. This role leads daily commercial sales operations, develops producer performance, tracks key metrics, and ensures consistent achievement of commercial sales and premium targets. This role drives revenue growth by strengthening commercial sales execution, improving processes, and ensuring a professional, client focused experience across all commercial sales interactions. Key Responsibilities: Sales Team Management: Lead and motivate a team of commercial insurance producers, providing clear guidance, coaching, and performance feedback. Foster a culture of accountability, teamwork, and client focus. Conduct regular team meetings, training sessions, and one on one coaching to develop sales skills, product expertise, and consistent execution across commercial lines. Sales Performance Monitoring: Establish sales targets, goals, and KPIs specific to commercial insurance production. Monitor individual and team performance, analyze sales data, and provide regular performance updates to leadership. Identify trends, address performance gaps, and implement strategies to enhance sales productivity, close ratios, and premium growth. Lead Management: Oversee the distribution and management of commercial insurance leads to ensure timely assignment and consistent follow up. Track lead conversion rates, monitor pipeline activity, and partner with marketing and lead generation teams to improve lead quality, conversion efficiency, and overall new business results. Sales Process Optimization: Continuously review and refine commercial sales processes, workflows, and tools to drive efficiency and scalability. Identify opportunities to streamline quoting, follow up, and client onboarding. Partner with operations and technology teams to leverage automation, improve CRM utilization, and implement best practices that accelerate the sales cycle. Product and Industry Knowledge: Maintain in depth knowledge of commercial insurance products, carrier appetites, underwriting guidelines, and market trends. Provide ongoing training to ensure producers are well equipped to position products effectively, handle objections, and deliver tailored solutions to clients. Sales Reporting and Forecasting: Generate accurate sales reports, forecasts, and performance analyses to support business planning and leadership decision making. Identify growth opportunities, performance risks, and resource needs to drive targeted sales strategies and operational alignment. Customer Service Excellence: Ensure a client first approach within the commercial sales team. Promote professionalism, responsiveness, and ethical sales practices. Support resolution of client inquiries and escalations promptly to maintain a strong reputation for service quality and reliability. Compliance and Regulatory Adherence: Ensure all commercial sales activities adhere to insurance industry regulations, carrier requirements, and company policies. Stay informed of regulatory updates and coordinate necessary training to maintain compliance and uphold best practices. Collaboration and Relationship Management: Partner with marketing, underwriting, carrier relations, and customer service teams to ensure cohesive operations and an exceptional client experience. Build and maintain strong relationships with internal stakeholders and external partners to expand commercial sales opportunities and support sustainable growth. Education and/or Experience: High school diploma or equivalent required. College degree preferred. Minimum of 3 plus years of experience in Property and Casualty commercial insurance sales or sales leadership. Active Florida 2 20 General Lines License required. Experience with Applied Epic, QuoteRush, or similar commercial quoting platforms preferred. Work Environment: This role is primarily remote and performed in a home office environment using standard office equipment and technology. Occasional travel may be required based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role Physical Requirements: This role requires the ability to sit for extended periods of time, communicate effectively, and use a computer, keyboard, and other standard office equipment. The role may require occasional travel, which may include walking, standing, and lifting light materials related to business needs. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Values. The We Way. At We Insure, Group our values shape how we work, how we lead, and how we grow-together. They're more than just words-they guide every interaction, every decision, and every customer experience. We Way Reflects Our Commitment to. We personalize protection at a price you can trust We hustle to find opportunity We care authentically We thrive in ambiguity We own our results We have fun along the way And-we're just getting started Our Total Rewards. Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program This position is not able to be performed in California, Colorado, New York or Washington. EEO We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
    $35k-43k yearly est. Auto-Apply 3d ago
  • Custodial Services Supervisor - FBH1

    Gesher Human Services 3.8company rating

    Remote line service person job

    DEPARTMENT: Janitorial Services SUPERVISOR: Director, Contracts Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations. QUALIFICATIONS High school diploma or G.E.D required. Two years of experience as successful documented work history, performing custodial services required. Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment. Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred. Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports. Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license. Work involves ability to work evening and flexible hours. Work involves the ability to pass government security clearance. Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds. DUTIES AND RESPONSIBILITIES Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement. Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling. Prepare and maintain accurate records as required (administrative, direct labor, and quality control). Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work. Responsible for maintaining quality of custodial services performed. Maintain orderly, clean and safe work areas. Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule. Maintain inventory as required. Provide feedback of daily custodial services to Site Manager or designee. Meet with Navigators to discuss personnel progress and performance. Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel. Drive Agency van or vehicles as required. Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
    $40k-63k yearly est. Auto-Apply 60d+ ago
  • Director, Womens Services

    Cottonwood Springs

    Remote line service person job

    Director of Nursing - Women's Services Full-Time | Raleigh General Hospital | Beckley, WV The Director of Nursing - Women's Services provides strategic and operational leadership for all aspects of the Women's and Children's Department. This role directs departmental activities, manages resources, and ensures the highest quality of patient-centered care for women, infants, and pediatric populations. The Director is responsible for aligning departmental goals with organizational objectives, driving continuous improvement, and fostering a culture of excellence and professional growth. Essential Functions To perform this role successfully, an individual must be able to carry out each essential function satisfactorily, with or without reasonable accommodation: Strategic Leadership: Develop and implement departmental goals, plans, and standards that meet the clinical, administrative, legal, and ethical requirements of the organization. Operational Oversight: Direct and evaluate Women's & Children's Services, including labor & delivery, postpartum, nursery, NICU, and pediatric care. Ensure optimal patient outcomes, satisfaction, and quality performance. Staffing & Development: Oversee hiring, orientation, evaluations, corrective actions, and continuing education. Cultivate a supportive environment that encourages professional growth and staff engagement. Financial Management: Prepare, monitor, and evaluate departmental budgets, ensuring compliance with allocated funding. Lead and support internal and external audits. Quality & Safety: Integrate evidence-based nursing practices into protocols and ensure compliance with healthcare regulations (HIPAA, Joint Commission, and other accrediting bodies). Collaboration: Partner with physicians, advanced practice providers, and hospital leadership to enhance care coordination, patient experience, and service delivery. Other Duties: Maintain regular and reliable attendance and perform additional responsibilities as assigned. Supervisory Responsibilities Manage nursing leadership and staff within Women's & Children's Services. Plan, assign, and review work while ensuring adherence to quality standards. Lead recruitment, retention, training, performance reviews, and corrective actions. Knowledge, Skills & Abilities Education & Licensure: Registered Nurse (RN) license in West Virginia required. Bachelor's degree in nursing or healthcare administration preferred (equivalent experience considered). Certifications: BLS, PALS, and NRP required. Advanced certifications in obstetrics, pediatrics, or neonatal care strongly preferred. Core Competencies: Strong leadership skills in maternal-child health nursing. Ability to manage complex clinical and operational situations with sound judgment. Skilled in communication, motivation, and conflict resolution. Proficient in technology (EHR, data systems, spreadsheets, presentations). Expertise in budgeting, staffing models, and regulatory compliance. Physical & Mental Demands Ability to sit or stand for extended periods with occasional lifting of up to 20 lbs. Frequent use of computer systems. Visual acuity required for patient care and documentation. Work Environment & Travel Primarily hospital-based within Women's & Children's Services units. Potential exposure to bloodborne pathogens, contagious illnesses, and biohazardous materials requiring safety precautions. Minimal overnight travel (up to 10%). Why Join Us At Raleigh General Hospital, people are our passion and purpose. As a leader in Women's and Children's Services, you will directly impact the care of mothers, infants, and children while guiding a team of skilled professionals dedicated to excellence. We offer: Comprehensive Health, Dental, and Vision Insurance 401(k) with employer contributions Generous Paid Time Off and Extended Illness Bank Tuition & Educational Assistance for ongoing professional development Employee Assistance Programs supporting mental, physical, and financial wellness And more… Equal Opportunity Employer Raleigh General Hospital is proud to be an Equal Opportunity and Affirmative Action Employer. We value diversity and inclusion and welcome applicants of all backgrounds.
    $26k-44k yearly est. Auto-Apply 60d+ ago
  • Nutrition Services Supervisor

    Ohiohealth 4.3company rating

    Line service person job in Marion, OH

    **We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** Responsible for supervising and coordinating the preparation and distribution of food for patients, cafeteria special functions, external contracts, and so forth. Coordinates food service operations with patient medical nutrition therapy services. Monitors and ensures quality, safety and sanitation standards are adhered to. **Responsibilities And Duties:** 65% Oversight of daily operation Supervises daily operations within food and nutrition services. Ensures staffing is adequate to meet department needs. Daily operations include but are not limited to daily assignments, fielding staffing gaps, oversight of daily schedule and staff duties, etc. Expected to step in to front line associate roles as needed when staffing gaps arise. Assures all area tasks are being completed in a timely manner and according to established leader standard work. Responsible for ensuring compliance with HACCP guidelines from the Ohio Revised Code and The Joint Commission/CMS standards. Performs ongoing training, evaluation, and placement of employees to enhance performance and efficiency. Proficient with electronics and able to effectively utilize current business technology, supporting daily operational needs. 15% Quality Assurance and Compliance Maintains safety and sanitation in areas through inspection and supervision. Completes assigned safety and sanitation reports in a timely manner. Coaches associates in completion of sanitation schedules. Assures all equipment is working properly or shut down and scheduled for repair. Performs service recovery as needed with patients, visitors, and interdepartmental teams. Conducts regular audits to identify and correct potential gaps. Work in tandem with clinical teams to resolve any diet related concerns. Participates in all organizational processes and improvement initiatives. 10% Managerial Support and Assistance Works with manager to interview, onboard and orient new associates to area and provides initial and ongoing training. Ensures area is compliant with hospital standards for annual training. Supports associate performance, provides in the moment coaching, redirection and shares concerns to one up leader in a timely manner. 10% Other Duties as Assigned May include but not limited to: Performs area specific duties as assigned by managers, actively leads and participates in daily associate huddles, vendor orders, cash handling, miscellaneous projects. **Minimum Qualifications:** High School or GED (Required) SSL - Serve-Safe License - National Restaurant Association **Additional Job Description:** + Field of Study: High School + Years of experience: 2 to 3 **SPECIALIZED KNOWLEDGE** Good communication and interpersonal skills. Knowledge of institutional food production and delivery systems. 2 3 yrs. institutional food service Experience . **RESPONSIBILITIES AND DUTIES** 65% Supervises daily operations in specific area in food service arena. Ensures staffing is adequate to meet department needs. Fills in as needed. Assures all area tasks are being completed according to policy and in a timely manner. Assures Department of Health, JCAHO, and ARAMARK guidelines for proper food service met through constant supervision and quality checks. Performs ongoing training, evaluation, and placement of employees to enhance performance and efficiency. 20% Maintains safety and sanitation in area through constant inspection and supervision. Completes assigned safety and sanitation reports in timely manner. Coaches and counsels employees in completion of sanitation schedules. Assures all equipment is working properly or shut down and scheduled for repair. 10% Interviews candidates for hire and makes recommendations. Orients new employees to area and provides initial and ongoing training. Ensures area is compliant with hospital standards for annual training. Evaluates employee performance. Tracks and performs disciplinary actions with input from manager. 5% Other duties as assigned by area manager. **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** Nutrition Services Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
    $42k-53k yearly est. 1d ago
  • Service Supervisor - Escanaba, MI

    Msccn

    Remote line service person job

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Supervisor. The Service Writer/Supervisor position is responsible for the effective management of work orders and supports the Service Manager in all efforts to drive service revenues, service profitability, and customer satisfaction. Essential Duties and Responsibilities (not in order of priority): • Open and close work orders • Frequent interaction with customers, customer satisfaction, upsell services, stay current on JD PIPS • Monitor pick-up and delivery, all work in process, ensure timely closings. • Communicate effectively across departments. • Maintain regular on-site attendance. Additional Qualifications/Responsibilities Education, Skills & Knowledge Preferred: • Two-year certificate from college or tech school plus two years of Heavy Equipment dealership service experience highly recommended • Effective organization and communication skills, time management and accurate record keeping. • Broad-based computer skills, proficient with Microsoft Excel. Benefits: • Paid Time Off-80 Hours in the first year! • Medical, Dental, Vision, Short and Long-Term Disability Insurance. • 401K with Employer match. • $50,000 company paid Life Insurance Policy. • $1500.00 Employee Referral Program • Salary Based Position • Uniforms are provided and cleaned at no charge. • $150.00 Annual Work Boot allowance. • $200.00 Annual Prescription Safety Glasses allowance. • Performance-based incentives • Supportive Management team and opportunities for advancement. • Excellence Rewarded • Thrive in the McCoy Construction & Forestry Culture • Flexible work schedule • Work - home balance • Meaningful Work
    $38k-60k yearly est. 2d ago
  • Loan Servicing Supervisor

    Kemba Financial Credit Union 3.8company rating

    Line service person job in Columbus, OH

    Title: Loan Servicing Supervisor Reports to: Director of Commercial Credit & Loan Servicing Supervises: Loan Servicing Specialist (I, II, Senior/Lead) and Mortgage Post Closing Auditor Status: Exempt Objective The Loan Servicing Supervisor is responsible for overseeing the management and maintenance of loan accounts for commercial, consumer, and mortgage lending. This role involves supervising various administrative tasks related to loan servicing, reporting, processing, account reconciliation, and working with third-party sub-servicers. Duties and Responsibilities Prepares monthly loan reports for consumer and mortgage loans Supports Home Mortgage Disclosure Act (HMDA) completion for reportable consumer, mortgage and commercial loans on a monthly, quarterly and annual basis Completes daily, weekly, and monthly reports related to regulatory compliance monitoring Oversees and supports credit reporting disputes and corrections processes Reviews performance with staff to ensure associates are meeting goals and provides training, coaching, and develop action plans when necessary Oversees departmental workflow management to ensure timely completion of servicing tasks and regulatory deadlines Ensures audit and examination readiness by maintaining complete, accurate, and accessible servicing records. Prepares analytical reports for management summarizing servicing performance, error trends, and process gaps. Leads process improvement initiatives to streamline workflows, reduce errors, and enhance member experience. Develops and updates loan servicing procedures to reflect regulatory changes, system enhancements, and best practices Leads testing and validation of system updates, enhancements, and integrations impacting loan servicing. Partners with IT and vendors to resolve system performance issues and recommend improvements. Assigns tasks and responsibilities to staff to fulfill the department and organization s business needs Completes annual Associate Performance Appraisal Process by documenting feedback on associate performance Promotes a culture of personal and professional development and learning for associates Prepares staff monthly loan servicing schedule Acts as Subject Matter Expert and represent the department as a resource for projects Assists Lending Management with weekly staff meetings as needed. Provides answers and solutions to staff questions about loan servicing Conducts staff quality reviews to audit for accuracy Assists management with providing requested documents for audits and examinations Assists as Subject Matter Expert for the Skip A Payment program. Assists Lending Management in identifying solutions and efficiencies Oversees and supports the repossession unit liquidation process, including obtaining repossession titles, posting proceeds checks, canceling insurance and ancillary products, and processing member refunds Oversees and supports activity associated with insurance and GAP claims to ensure quick and accurate processing and to maximize recovery amounts Oversees and supports activity associated with collateral protection insurance, including processing loss claims, insurance charges and credits, and responding to member inquiries Processes paid-off KEMBA loans, including release of collateral, mortgage satisfactions, and paid security agreements Conducts payment reversals and modifications to correct errors Ensures title work is correctly completed and protects the credit union by filing necessary liens on titles Prepares documents for member s signatures and ensure accuracy of completed forms Assists with research and resolution of any member loan-related issues Communicates with KEMBA associates, members, dealerships, and other external institutions as needed in day-to-day operations of the department Supports enforcing and monitoring flood insurance requirements for all applicable real estate secured loans to ensure compliance with federal regulations and internal policy Supports and monitors Servicemembers Civil Relief Act (SCRA) rate-reduction requests and adjustments for all applicable Closed-End Consumer Installment and Open-End HELOC loan types Executes loan documentation delivery to partners and imaging Performs file maintenance, loan transfers, extensions, modifications, and adjustments on existing loan records with proper documentation within the core system Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback from supervisor Performs other duties as required by management Required Qualifications High school diploma or equivalent education and experience 5 years related experience in Loan Servicing or equivalent People leadership experience Knowledge of title work and lien filings Strong organizational skills and attention to detail Values a high degree of accuracy and speed Professional demeanor Exceptional verbal and written communication skills Adapts to quick changes in pace or workload Ability to work well independently, or as part of a team Assertive problem-solving skills Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment. #CRPKMB
    $38k-50k yearly est. 12d ago

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