Front Desk Agent
Agent job at Marriott International
**Additional Information** **Job Number** 25188630 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States, 43215VIEW ON MAP (*************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $16.50-$16.50 per hour
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Agent
Kingman, AZ jobs
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Guest Services Agent
Flagstaff, AZ jobs
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Customer Service Representative I
Farmington, MN jobs
* Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
Alert Security to potential problems and emergencies
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
Assist in promotional events as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year call center or reservation agent experience preferably in a hotel or casino environment
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to maintain a fast paced work environment
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to operate phone and computer systems simultaneously
Working knowledge of phone systems and computer applications
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel infrequently
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
Customer Service Representative I
Prescott, WI jobs
* Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
Alert Security to potential problems and emergencies
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
Assist in promotional events as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year call center or reservation agent experience preferably in a hotel or casino environment
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to maintain a fast paced work environment
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to operate phone and computer systems simultaneously
Working knowledge of phone systems and computer applications
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel infrequently
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
Guest Services Agent
Phoenix, AZ jobs
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Customer Service Representative I
Northfield, MN jobs
* Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
Alert Security to potential problems and emergencies
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
Assist in promotional events as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year call center or reservation agent experience preferably in a hotel or casino environment
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to maintain a fast paced work environment
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to operate phone and computer systems simultaneously
Working knowledge of phone systems and computer applications
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel infrequently
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
Customer Service Representative I
Cottage Grove, MN jobs
* Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
Alert Security to potential problems and emergencies
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
Assist in promotional events as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year call center or reservation agent experience preferably in a hotel or casino environment
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to maintain a fast paced work environment
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to operate phone and computer systems simultaneously
Working knowledge of phone systems and computer applications
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel infrequently
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
Loss Prevention Field Agent
San Antonio, TX jobs
Job Type: Part- Time Pay Rate: $15.50 per hour
Join our team at Six Flags Fiesta Texas in San Antonio, TX, as a Year-Round team member! Enjoy a starting pay rate of $15.50 per hour, along with a host of exciting perks. You'll receive free entry to any Six Flags park for yourself and a guest with each visit, additional complimentary tickets for friends and family, and a generous 40% discount on merchandise. We offer flexible scheduling, and both daily and weekly pay options are available to ensure you get paid when you need it. Experience the benefits of working with us while having fun and making lasting memories!
WHAT YOU WILL DO:
Promote Fiesta Texas Guest First and Safety Standards
Using Loss Prevention criteria, observe, witness, stop, and detain offenders in shoplifting, counterfeiting, and ticket scalping incidents at Fiesta Texas
Assist Security in the processing of individuals that attempt to enter the park illegally
Conduct investigations concerning a wide variety of different malfeasance issues pertaining to Fiesta Texas and their Employees
Able to demonstrate effective written and oral communication to offenders, parents, Loss Prevention Management and, Local Law Enforcement
organize paperwork and computer data entry as well as
Interfacing verbally with all Fiesta Texas Employees and Management
Converse with numerous employees and guests on various levels while always maintaining composure in potentially stressful situations
Interface with minors / adults / local law enforcement and parents relative to internal and external theft issues
As needed, coordinate all local law enforcement authorities for the arrest of offenders based on Loss Prevention criteria and provide authorities such photographic evidence and other documentation needed for prosecution of offenders
Testify in court as needed concerning internal and external theft incidents
WHAT YOU NEED:
Must be at least 18 years of age
Strong communication skills, both oral and written
Comfortable working both alone and in a group setting.
Ability to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sun.
The availability to work flexible hours and varied shifts including nights, weekends and holidays.
High school diploma or GED equivalent
A valid State Driver's License with the ability to obtain a Park Driver's License upon eligibility.
OTHER FUNCTIONS:
May perform other duties beyond scope of above as necessary to support the park as a whole
Reports to the Public Safety Department Leadership
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.
Interested Candidates should apply online at Jobs.sixflags.com
Park Location: San Antonio, TX - Six Flags Fiesta Texas
Guest Services Agent
Prescott Valley, AZ jobs
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Guest Services Agent
Payson, AZ jobs
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Reservations Agent
Knoxville, TN jobs
Role: Call Center Agent / Customer Service Representative (Reservation / Travel)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.s
Training Pay Structure
Training Period: $16.00/hr
Post-Training: Increase to $17.00/hr
After 90 Days of Employment: Increase to $17.50/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Costco Free Sample Representative
Pottstown, PA jobs
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop.
What we offer:
Competitive wages; $15.00 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
Are 18 years or older
Available to work 2-3 shifts per week, including weekends
Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours
Perform job duties with a safety-first mentality in a retail environment
Are comfortable preparing, cooking, and cleaning work area and equipment
Have reliable transportation to and from work location
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can't wait to learn more about you. Apply Now!
Corporate Travel Coordinator
Pawtucket, RI jobs
Collette is seeking a Corporate Travel Coordinator to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for?
Your journey starts here.
Job Summary:
This position reports to the Manager of Air Operations and Corporate Travel and is responsible for coordinating travel arrangements for all employees traveling on business, including air reservation for the Tour Management workforce, balancing the business needs and budget constraints. This position is also responsible for assisting with issuing airline tickets for guests from all our global offices.
Primary Functions:
Handle and oversee all travel arrangements for employees traveling on business within company guidelines
Using airline reservation systems to confirm contracted airfare
Leverage hotel relationships and loyalty programs to reduce hotel costs
Secure rental cars in airline reservation systems using corporate discount codes
Secure air reservations for each tour manager requiring flights to guide a tour, working to accommodate each tour manager's request/preferences while staying within budget.
Mitigate costs by securing comps, reduced rates, utilize hotel points, airline points, and unused airline tickets, process refunds and exchanges when needed.
Utilize business tracker software to communicate and track all requests, dates, location, and costs.
Communicate itineraries to all employee prior to purchasing the travel component.
Maintain close communications with the Special Events Specialist to coordinate travel arrangements on all larger employee events.
Accurately issue airline tickets accordingly to all rules to avoid any debit memos.
Build reservations within our internal reservations system for all corporate travel.
Run internal audit and authorize all tickets after issuing.
Advise all employees have proper documentation when traveling abroad.
Follow all procedures set forth for each job function performed.
Perform special projects and other related duties as assigned or directed by the air operations leadership team
Maintain clean, organized, and neat work environment at all times.
Comply with all company rules and regulations.
Knowledge and Skills:
Bachelor's degree preferred.
Two years of experience desired that is directly related to the duties and responsibilities specified. Experience with an airline reservations system is preferred.
Skill in customer service
Ability to follow quality control procedures and reporting documentation requirements.
Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
Microsoft Office program experience
Ability to work as part of a Team environment to communicate effectively, both orally and in writing.
Ability to include organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to plan and organize to optimize productivity
Ability to analyze and solve problems.
Pay Range starting at $20.00 / Hour
Room Reservations Agent
Las Vegas, NV jobs
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.
Job Functions
Answer incoming customer calls.
Cross sell room reservations across multiple properties.
Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
Possess knowledge of rates, room types, room availability, hotel policies and procedures.
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
Utilize computer systems to run and compile necessary related reports.
Other duties as assigned by management.
Qualifications
High school diploma or equivalent required.
One year experience in a call center required with hotel industry experience preferred.
Ability to communicate with guests and Boyd Team Members in English.
Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
Must be able to work flexible shifts.
Able to stand for long periods of time.
Detail oriented and able to multitask.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Customer Service Representative
Jacksonville, FL jobs
Duration: 10 Weeks, Contract to hire
Shift Details: (Sunday- Saturday off two days during weekday7-4pm 11-8pm shifts)
Pay Rate: $18.50/hr
JOB DESCRIPTION
(Candidate must be flexible with work Hours and scheduled workdays)
As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
What you'll need to excel:
At a minimum, you'll need:
• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)
It'd be great if you also have:
• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
Customer Service Representative
Marietta, GA jobs
Duration: 26 Weeks, contract to hire
Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed.
Pay Rate: $17.50/hr
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
Costco Free Sample Representative
Santa Cruz, CA jobs
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop.
What we offer:
Competitive wages; $17.68 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
Are 18 years or older
Available to work 2-3 shifts per week, including weekends
Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours
Perform job duties with a safety-first mentality in a retail environment
Are comfortable preparing, cooking, and cleaning work area and equipment
Have reliable transportation to and from work location
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can't wait to learn more about you. Apply Now!
Front Desk Agent
Las Vegas, NV jobs
Employment Type: Full-Time
About Us
El Cortez Workspace is a vibrant and welcoming hub designed to provide exceptional service to our members and guests. We pride ourselves on creating an atmosphere of professionalism, warmth, and efficiency. Our front desk team is the first point of contact for everyone who walks through our doors-and we're looking for a friendly, reliable, and customer-focused individual to join us.
Position Summary
The Front Desk Agent is responsible for greeting guests, managing reservations, handling inquiries, and ensuring a seamless experience for all members and visitors. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Greet and assist members, clients, and visitors with professionalism and warmth
Answer phone calls, emails, and in-person inquiries promptly and courteously
Manage check-in and check-out processes efficiently
Assist with meeting room bookings, workspace reservations, and event coordination
Maintain cleanliness and organization of the front desk and lobby area
Handle basic administrative tasks, such as filing, data entry, and scheduling
Support the operations team with daily workspace needs
Ensure that El Cortez service standards are consistently met
Qualifications
Previous experience in hospitality, coworking spaces, or customer service preferred
Strong interpersonal and communication skills
Ability to remain calm and professional under pressure
Proficiency in Microsoft Office and basic computer systems; experience with reservation/CRM software is a plus
Highly organized with strong attention to detail
Availability to work a consistent full-time schedule, including possible evenings or weekends
Food and Beverage Reservations Agent
Agent job at Marriott International
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.