Operations Director jobs at Marriott International - 3817 jobs
Rooms Operations Manager
Marriott International 4.6
Operations director job at Marriott International
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
* Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
* Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
* Verifies that the team has the capabilities to meet expectations.
* Leads by example demonstrating self-confidence, energy and enthusiasm.
* Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
* Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
* Follows property specific second effort and recovery plan.
* Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
* Takes proactive approaches when dealing with employee concerns.
* Extends professionalism and courtesy to employees at all times.
* Communicates/updates all goals and results with employees.
* Meets semiannually with staff on a one-to-one basis.
* Assists/teaches the team scheduling against guest and hours/occupied room goals.
* Performs hourly job functions as needed.
* Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
* Understands the brand's service culture.
* Provides excellent customer service by being readily available/approachable for all guests.
* Strives to continually improve guest and employee satisfaction.
* Takes proactive approaches when dealing with guest concerns.
* Extends professionalism and courtesy to guests at all times.
* Responds timely to customer service department request.
* Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
* Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
* Verifies that a viable key control program is in place.
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
* Interviews and assists in making hiring decisions.
* Receives hiring recommendations from team supervisors.
* Verifies that orientations for new team members are thorough and completed in a timely fashion.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
* Celebrates successes and publicly recognizes the contributions of team members.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$49k-76k yearly est. 12d ago
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Waterpark Operations Manager (Full-Time)
Six Flags White Water 4.1
Marietta, GA jobs
Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team! This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.
Responsibilities:What's In It For You?
Full-Time position with competitive pay, bonus, and benefits plan
Quarterly 401K match on up to 5% of your contributions
Free passes for your family and friends
Free admission to regional attractions and other regional theme parks
Essential Duties and Responsibilities
Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
Support and enforce corporate Operations and Safety policies and initiatives.
Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
Routinely inspect all areas for hazards and other safety-related risks.
Communicate with Park management and Team Members on any hazards that exist or may come to exist.
Proactively manage safety and ensure all attractions are operating safely.
Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
Development and maintenance of expense budgets and annual business plans for areas of responsibility.
Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
Recruit and hire seasonal employees to ensure proper staffing levels.
Develop and administer departmental policies and procedures.
Request and review bids for outside service contracts outlined within expense budgets.
Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
Responsible for maintaining a Total Safety culture for both Guests and Team Members.
Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
Serve as Park and Departmental Duty Manager.
Perform all other duties as assigned.
Salary Range: starting at $59,000 (Based on experience and certifications)
Reports To: Waterpark Director
Qualifications:
Minimum Requirements
3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
College degree in Business, Management, and/or equivalent management experience.
Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
Strong leadership and communication skills, both written and verbal.
Experience preparing and managing budgets.
Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
Excellent communication skills, both written and verbal.
Must have a valid driver's license.
Computer literacy with proficiency in Microsoft Office applications.
Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
Strong experience in training and presentation skills to develop large teams.
Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.
$59k yearly Auto-Apply 2d ago
Operations Manager
Keurig Dr Pepper 4.5
Williamson, NY jobs
Looking for a fresh start? A company help grow your skillset and advance your career? Apply Today! We are happy to speak with you about your experience and how you may be a fit within our teams. Lots of exciting things are happening at KDP and we'd love for you to be a part of it! Want to see more? Click the link to visit our website to view some awesome, short clips and information to show you what we're all about KDP Company Overview. You may also view all of our current openings on our Careers Page: KDP Careers - Williamson, NY
About the facility: The Williamson, NY operation is a roughly 1 million sq ft production facility with 217 acres of land. The site is the Home of the Brand Motts that has been delighting our consumers for more than 140 yrs. We produce a wide variety of products with diverse packaging capabilities going from Apple sauce, to juices and concentrates . Alongside production, the site includes a raw apple operation that is key for the success of the site. This facility is a Unionized location. We are adding to our facility and have lots opportunity to grow and learn our industry!
Production Operations Manager - Williamson, NY
The Operations Manager will be responsible for all manufacturing personnel, process, materials and equipment from start to end. This individual is accountable for delivering the established site goals, as well as collaborating with site leadership to establish and lead processes that achieve high standards of safety, quality, productivity, cost control, and high employee engagement. Our Williamson facility runs 24/7 creating our famous MOTTS products as well as some of our other delicious brands and flavors of beverages. This role is a Non-union role; however, our production team is Unionized. This individual will be heavily involved in Labor Relations.
Shifts & Schedule: This full-time position will be supporting our DayShift. Additional flexibility to work overtime.
Position Responsibilities
Assumes a shared role as a safety champion that inspires team members to embrace and be accountable for personal safety. Ensure a safe and orderly working environment, free of slip/trip hazards; maintain compliance to meet/exceed all site and regulatory requirements.
Will be a culture champion and, in a position to support and mentor our leaders.
Direct all departmental related activities to ensure the timely execution of the production schedule to meet production and service goals. Ensure a high level of customer service while meeting inventory management goals, including raw materials, packaging materials, and finished goods.
Deliver cost and performance, complete projects & assignments on time, and according to plan. Partners with site leadership to develop and execute a capital plan for the site.
Ensures adherence to food safety, regulatory and quality guidelines.
Leverages Lean, 5S, and TPM principles to drive process improvement across all aspects of manufacturing including safety, quality and productivity. Identify, recommend and execute continuous improvement initiatives in the production operation including process, machinery, method and material changes, in support of plant goals. Develop and streamline procedures for coordination of supply chain management with other functional areas.
Proactively engages maintenance and technical functions to work in unison with operations team members to maintain equipment in OEM conditions safely, efficiently, and cost effectively with minimal disruption to customer service.
Drives employee engagement using HPT principles; Sets goals, assesses performance, ensures open communication, provides coaching, and establishes a team atmosphere.
Develops procedures, protocols, and standardized work; Ensures/Provides training to develop/grow direct reports.
Manage all employee related issues within the department. Effectively manage departmental staffing requirements in accordance to the operating budget.
Guide and support technicians in trouble-shooting production equipment when necessary.
Well organized, high energy, data driven, and results oriented.
Ensure high performance results of your team by:
Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
Embracing diverse perspectives to foster innovation, learning from both successes and failures
Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations
Total Rewards:
Salary Range:$95,000 - $125,000
Actual placement within the compensation range may vary depending on experience, skills, and other factors
Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
Annual bonus based on performance and eligibility
Benefits eligible Day 1!
Requirements:
Qualifications
Bachelor's degree preferred; STEM Focused, Operations Management, Supply Chain, etc.
2 years of experience in an Operations Management role within a manufacturing environment
5 years of experience in a dynamic, fast-paced manufacturing environment required
5 years of supervisory experience required
2 years of experience with lean, kaizen/six sigma events and driving lean transformation with proven results and in a manufacturing environment (5S, Autonomous Maintenance, Planned Maintenance, visual management, and leading Kaizen events)
Experience in SAP preferred
Experience with Labor Relations and Union teams preferred
Relationships/Interpersonal
Be able to interact with all levels of the organization.
Be a strong team player with other critical cross functional groups
A collaborative management style/ servant leader with the ability to build partnerships and lead teams to drive for shared goals
Have a passion to drive continuous improvement
Company Overview:
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to **************** in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.
$95k-125k yearly 3d ago
Senior VP, Operations & Transformation (Remote)
U.S. Travel Association 4.5
Washington, DC jobs
A national travel association in Washington, DC is seeking a Senior Vice President, Operations to lead transformational change in internal operations and enhance organizational culture. The ideal candidate will have extensive experience in operational leadership across finance, HR, and IT, and a proven record in managing change effectively. Salary is competitive at $275K-$300K with bonuses, alongside benefits like healthcare, paid leave, and professional development support.
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$275k-300k yearly 2d ago
Director of Property Operations - Waldorf Astoria Beverly Hills
Hilton Worldwide, Inc. 4.5
Beverly Hills, CA jobs
Job Description - Director of Property Operations - Waldorf Astoria Beverly Hills
Director of Property Operations - Waldorf Astoria Beverly Hills (Job Number: HOT0C6VP)
Waldorf Astoria Beverly Hills is a leading luxury hotel. The property has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets, including an elevated Mediterranean restaurant, a Jean‑Georges rooftop restaurant, lobbies lounge, and in‑room dining.
The Director of Property Operations will direct and oversee the functionality and safety of the facility to protect the well‑being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Direct and oversee the functionality and safety of the facility, including physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems, and grounds according to federal, state and local regulations.
Conduct facility inspections.
Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.
Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs.
Lead, manage and communicate information about capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standard.
Direct daily department operations, including guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation.
Monitor and develop team member performance to include supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
Recruit, interview and train team members.
Qualifications
Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Urgency - We operate with a sense of urgency and discipline.
Key Attributes:
Quality
Productivity
Customer Focus
Benefits
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more).
Career growth and development
Team Member Resource Group.
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Salary Range: $170,000 - $190,000 based on applicable experience.
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$170k-190k yearly 4d ago
Director of Building Services & Property Operations
Sentral 4.0
San Francisco, CA jobs
A leading residential hospitality operator is looking for a Director of Building Services in San Francisco. You will oversee maintenance projects, manage a service team, and ensure excellence in customer service. The ideal candidate will have strong organizational and leadership skills, with a minimum of 2 years experience in a similar role. This in-person position offers various perks including health plans and a 401(k) with a company match.
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$105k-157k yearly est. 4d ago
Hotel Operations Director - Luxury Property & Growth
Highgate Hotels L.P 4.5
San Francisco, CA jobs
A leading hospitality company is seeking a Director of Operations in San Francisco. The role requires overseeing hotel profitability, managing staff, and ensuring exceptional guest satisfaction. This position demands strong leadership skills and at least 6 years of experience in a hotel or related field. The Director will coordinate operations, train employees, and ensure compliance with standards, contributing to the hotel's success in a luxury environment.
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$101k-162k yearly est. 4d ago
Director Operations
The Crescent Hotels Group 4.2
Mountain View, CA jobs
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
At the Aloft Mountain View, we are seeking qualified and talented candidates to fill our current job openings!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join the Aloft Mountain View team.
We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program
Here is what you will be doing each day:
As our Director of Operations, you will provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager's absence, as requested.
RESPONSIBILITIES:
Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Communicate both verbally and in writing to provide clear direction to staff.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Does this sound like you?
You are a natural leader who demonstrates strength by motivating the team to deliver exceptional service and to maximize their potential. Ensuring excellence is not only front facing but also behind the scenes. You orchestrate operations day to day ensuring all moving parts are in harmony. You lead by example setting the high standards of service, teamwork and accountability.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
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$90k-153k yearly est. 2d ago
Director of Resort Operations
Balboa Bay Resort 4.3
Newport Beach, CA jobs
Balboa Bay Resort is seeking an experienced Director of Resort Operations with a strong Food & Beverage background to join our Executive Leadership team. This critical role is responsible for driving operational excellence, exceptional guest experiences, and strong financial performance across our luxury waterfront resort.
The ideal candidate is a hands-on, strategic leader who thrives in a high-volume resort environment and brings deep expertise in Food & Beverage along with proven cross-departmental operational leadership. This position oversees all operational departments-including Rooms Division, Food & Beverage, Engineering, Security, and other assigned areas-ensuring the seamless execution of systems, standards, and services that support outstanding guest satisfaction, team member engagement, and sustained profitability.
Key Responsibilities
• Provide strategic leadership and oversight to department heads and managers across resort operations, with a strong focus on Food & Beverage excellence.
• Drive revenue growth, profitability, service levels, and team member engagement across all operational departments.
• Lead hiring, training, performance management, and development of management teams in alignment with company policies and labor regulations.
• Prepare and manage annual operating budgets; analyze forecasts, P&Ls, and cost reports to maximize profitability and control expenses.
• Optimize menu pricing, product mix, wine programs, and promotional strategies to enhance F&B financial performance.
• Partner closely with department leaders to ensure seamless execution of operational strategies and day-to-day excellence.
• Ensure F&B outlets, banquets, and catering operations deliver consistently high-quality products and elevated service standards.
• Maintain a visible leadership presence throughout dining venues and public areas, proactively addressing guest feedback and service opportunities.
• Ensure compliance with all food safety, sanitation, alcohol service (TIPS), health department, OSHA, and safety standards.
• Present budgets, financial results, and operational strategies to the ownership group and executive leadership.
Additional Responsibilities
• Support and collaborate with the Executive Committee to achieve overall resort goals.
• Approve labor decisions, merit increases, promotions, scheduling, and time-off requests within policy guidelines.
• Resolve guest concerns professionally and effectively, escalating when appropriate.
• Ensure responsible alcohol service and address safety or security incidents as needed.
Qualifications
• High school diploma or GED required; Bachelor's degree in Hospitality Management preferred.
• 5+ years of progressive Food & Beverage leadership experience, including 2+ years in a management role within a resort or hotel environment.
• Strong knowledge of restaurant, banquet, and catering operations; familiarity with Front Office operations strongly desired.
• Proven ability to lead large teams in a fast-paced, high-volume, service-driven environment.
• Demonstrated financial acumen, including budgeting, forecasting, labor management, and cost controls.
• Excellent communication, leadership, and interpersonal skills with a strong guest-first mindset.
• Ability to remain calm, decisive, and solutions-oriented during peak business periods or emergency situations.
• Proficiency in MS Office and ability to learn hotel operating systems.
• TIPS , Food Handler, and ServSafe certifications required (or ability to obtain within designated timeframes).
• Bilingual Spanish a plus.
• Flexible schedule required, including weekends, holidays, and varying shifts.
$100k-158k yearly est. 3d ago
Golf Operations General Manager - Lead Two Premier Clubs
Twice 3.6
Columbia, MD jobs
A community-focused organization in Maryland is seeking a General Manager of Golf Operations to oversee Hobbit's Glen and Fairway Hills Golf Clubs. The successful candidate will provide leadership, enhance member experiences, and ensure operational excellence through strategic planning and team development. This role offers competitive compensation and benefits, including medical and wellness perks, in a supportive environment that values inclusivity and community service.
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$82k-179k yearly est. 2d ago
Chief Operating Officer
Thomas Cuisine 4.4
Chicago, IL jobs
We've built something special at Thomas Cuisine: an amazing culture, teams that care deeply, and a mission that actually means something. Our commitment to REAL food, genuine service, and enduring relationships isn't just a tagline-it's how we work.
Now it's time to scale.
We're looking for a Chief Operating Officer (COO) who can take our strong foundation and help us grow while staying true to who we are. You'll lead a talented
operations team across corporate dining, healthcare, senior living, education, and professional sports. You'll also guide the development of scalable systems and help evolve our operating models to meet what's next.
This role is about building the right systems and playbooks-smart, scalable, and values-aligned-without turning us into something rigid or generic. We believe in structure and standards, but we also believe in flexibility, creativity, and doing what's right for our people and those we serve. We're looking for someone who thrives in complexity, leads with clarity, and brings energy and high expectations to the table.
If you're fired up about REAL food that fuels people and operations that scale with purpose, we want to meet you.
What You'll Do
Oversee operations across our national footprint, ensuring consistency, quality, and exceptional experiences in every location through exceptional team and client relationships.
Design and implement systems, tools, and processes that enable growth while protecting what makes Thomas Cuisine unique.
Operationalize our REAL food values. Support culinary and procurement leaders to ensure these standards are reflected in every order guide, every dish, and every location.
Lead innovation in how we serve. Develop new operating models and services that meet evolving client needs and create long-term value.
Ensure our teams deliver consistently excellent food and service. Strengthen client relationships by showing up with solutions, follow-through, and care.
Develop and support high-performing, mission-aligned operations leaders. Create a culture of excellence, accountability, and personal growth.
Lead with discipline and data. Ensure operational decisions reflect strong financial management for both Thomas Cuisine and our client partners.
Align our supply chain strategy, REAL food commitments, and operational practices.
Who You Are
A multi-unit operations leader with 10+ years of experience in food service, hospitality, or contract services
Comfortable in the boardroom, the kitchen, and the field
A systems thinker who understands the balance between consistency and flexibility
Financially fluent and results-driven, with a strong grasp of KPIs and P&Ls
A creative problem-solver, who imagines solutions beyond what's been done
Passionate about food that nourishes and connects people
A clear communicator who leads with both candor and respect
A natural coach who develops talent and builds strong teams
Excited by growth and ready to help shape what's next
Willing and able to travel 50-75% to support our teams and clients
Ideally resides in one of our core markets: Boise ID, Salt Lake City UT, Denver CO, Dallas TX, San Francisco CA, Los Angeles CA, Seattle WA, Phoenix AZ, or Chicago IL
Why Thomas Cuisine
We're privately held, mission-driven, and growing with purpose. Our teams believe in REAL food, in building meaningful relationships, and in doing things the right way. If that sounds like your kind of place, we'd love to start a conversation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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$123k-180k yearly est. 5d ago
COO: Scale Operations with Purpose & Real Food
Thomas Cuisine 4.4
Chicago, IL jobs
A mission-driven food service company is seeking a Chief Operating Officer to oversee national operations, ensuring quality and consistency. The ideal candidate will have over 10 years of experience in multi-unit operations within the food service sector and a strong focus on financial management and creative problem-solving. Candidates should be passionate about real food and able to foster meaningful relationships to drive growth. This is a travel-intensive role with a focus on building high-performing teams across various locations.
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$123k-180k yearly est. 5d ago
Director, Operations Excellence
Focus Brands, LLC 4.5
Philadelphia, PA jobs
May be required to travel up to 50% of the time Operations, Director, Excel, Operation, Restaurant, Manufacturing
$84k-135k yearly est. 1d ago
Retail Director, TD Garden
Delaware North 4.3
Boston, MA jobs
The opportunity
Delaware North Sportservice is hiring a Retail Manager to join our team at TD Garden in Boston, Massachusetts. As a Retail Manager, you will contribute to the efficiency and success of day-to-day retail operations.
If you are looking for a fast‑paced role offering opportunity and potential to learn where your efforts are rewarded, apply now.
Pay
Minimum - Anticipated Maximum Base Salary: $78,400 - $105,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at ********************************************
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
Act as a company liaison with both unit and client management as it pertains to site‑specific retail plan development
Merchandise planning, buying, and inventory management against sales trends
Operational accountability, including overseeing game‑day operations, managing profit and loss, monitoring financial performance, and preparing reports
Provide leadership and direction to all retail locations, in‑store merchandising, and displays to ensure maximum visual impact and revenue generation
Work with retail managers and supervisors to develop and implement customer and employee promotions
Work in conjunction with the Corporate Retail Team, prepare detailed plans for approval that increase the unit's revenues by developing creative concepts to market new product lines and direct related vendor sourcing
Incorporate market trends into product selection by identifying those that will positively impact the business.
Oversee the hiring, training, and development of all retail team members
More about you
Minimum of five years of experience in retail management, with at least 3-5 years of retail/store operations and merchandising techniques
Experience in buying licensed products preferred
Experience in specialty retail sales operations, preferably sports‑related
Bachelor's degree in Business, Retail Management, or equivalent preferred
Experience with direct financial accountability of revenues over ten million dollars, including P&L, inventory, and merchandising planning
Extensive retail marketing and brand management experience
Experience working cross‑functionally with multiple departments
Proficiency in both Word & Excel is required. In‑depth knowledge of Point of Sales systems is preferred
Must be able to work a flexible schedule of days, nights, weekends, and holidays
Physical requirements
Must be able to lift at least 30 pounds
Frequent standing, bending, lifting, and walking
Shift details
Days
Evenings
Holidays
Weekends
Evenings as needed
M-F
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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$78.4k-105.8k yearly 1d ago
Arena Retail Director - Merchandising & Operations
Delaware North 4.3
Boston, MA jobs
A global hospitality company in Boston is hiring a Retail Manager for TD Garden. This role involves overseeing retail operations, managing financial performance, and leading the retail team. Candidates should have extensive retail management experience and a bachelor's degree in business or a related field. The position offers a salary range of $78,400 - $105,800 annually, along with a comprehensive benefits package and performance bonuses.
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$78.4k-105.8k yearly 1d ago
Director of Operations
Cameron Smith & Associates, Inc. 4.1
Pittsburgh, PA jobs
*THIS ROLE IS ON-SITE IN GREATER PITTSBURGH, PA"
Our client, a rapidly expanding CPG food & beverage company, is seeking a Director of Operations to oversee end-to-end supply chain, production, and co-manufacturing operations from an office setting. This role will lead planning and execution across branded and private-label products, ensuring reliable production, efficient logistics, and cost optimization as the business scales across retail and e-commerce channels.
Key Focus Areas:
Manage and optimize relationships with multiple co-manufacturers and suppliers.
Lead production scheduling, demand planning, and inventory management to meet forecast needs.
Oversee procurement, logistics, and 3PL partnerships to ensure on-time fulfillment.
Drive process efficiencies, cost savings, and operational excellence.
Requirements:
5+ years in CPG operations or supply chain leadership, preferably within food & beverage.
Proven experience managing co-manufacturing and vendor negotiations.
Hands-on expertise in production and demand planning.
Bachelor's degree in Supply Chain, Operations, or related field.
If interested, please apply and include a PDF version of your resume titled as your name (ex: John Smith.pdf)
A luxury vacation rental company seeks a General Manager to oversee daily operations. This hands-on leadership role focuses on Guest Services, Housekeeping, and Maintenance, ensuring exceptional experiences for guests and homeowners. The ideal candidate will have significant vacation rental experience, strong financial acumen, and a proven track record in operational management. This position offers competitive compensation including base salary, bonus, and benefits.
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$46k-92k yearly est. 2d ago
Area Director of Revenue Mgmt
Sage Restaurant Group 4.5
Santa Monica, CA jobs
Why us?
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
The Pierside Hotel
inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing.
You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the “Dog Town” days of Santa Monica from the 1970s.
Job Overview
The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
Responsibilities
Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
Ensure sales training is provided to Front Office and Reservation associates.
Continuous analysis of competitive set, price positioning, seasonality and mix.
Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
Develop monthly room's revenue forecast to be accurate within 5%.
Review & analysis of Online Reputation management tool and online marketing analytics.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
Qualifications Education/Formal Training
Four year degree preferred.
Experience
3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required.
Knowledge/Skills
Excellent knowledge of transient, group, and catering customer segments.
Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
Excellent understanding of total hotel revenue management concepts, processes, and systems.
Understands both Brand strategies and cultures.
Knowledge of advanced revenue management techniques.
Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
Negotiate, convince, sell and influence professionals and or associates.
Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands
Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback.
Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Travel - 30-50% travel to hotel properties required.
Environment
Prolonged sitting throughout entire shift at computerized workstation in office environment.
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary
USD $130,000.00 - USD $140,000.00 /Yr.
EOE Protected Veterans/Disability
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A fast-casual dining concept in Miami is seeking an Operating Partner. This role involves leading restaurant operations, ensuring exceptional guest experiences, and developing sales strategies. The ideal candidate has at least 3 years of managerial experience in casual dining and a Bachelor's degree. This position offers a starting salary of $60k plus bonuses and various benefits including medical and paid time off.
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$60k yearly 1d ago
Assistant Manager - Room Operations
Marriott 4.6
Operations director job at Marriott International
**Additional Information** Relocation Assistance Available **Job Number** 25199452 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Cleveland, 1515 W 3rd St, Cleveland, Ohio, United States, 44113VIEW ON MAP (***********************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $25.77 - $29.33 per hour
**Bonus Eligible:** Y
**JOB SUMMARY**
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Handles employee questions and concerns.
- Effectively schedules employees to business demands and tracks employee time and attendance.
**Contributing Information to Support Managing to Budget**
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
**Providing for and Managing the Guest Experience**
- Assists in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.