Patient Service Representative jobs at McLaren Health Care

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Knowledge, Skills, and Abilities: * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Additional Information * Schedule: Per Diem * Requisition ID: 25006800 * Daily Work Times: Varies * Hours Per Pay Period: 0 * On Call: No * Weekends: Yes

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleCare Coordinator - DDI Colorectal CareLocationClevelandFacilityCleveland Clinic Main CampusDepartmentDDSI/Colorectal Surgery-Digestive Disease InstituteJob CodeT99128ShiftDaysSchedule8:00am-4:30pm/8:30am-5:00pmJob SummaryJob Details Join Cleveland Clinic's Digestive Disease Institute and become a part of one of the most respected healthcare organizations in the world. The Digestive Disease Institute specializes in medical and surgical treatments for disorders related to the gastrointestinal tract. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most distinguished otolaryngology medical centers in the country. Cleveland Clinic Care Coordinators have been very successful in helping patients manage their own care. Their hard work, dedication and commitment has led to a decrease in Emergency Department visits, observation status, inpatient stays and hospital readmission in care coordinated patients. Enjoy the flexibility of working from home two days per week, while staying connected and collaborative with your team in-office the rest of the week. A caregiver in this position works 8:00am - 4:30pm or 8:30am - 5:00pm. A caregiver who excels in this role will: Work collaboratively with a multidisciplinary care team across the continuum of care for high-risk patients to develop goals, plan interventions and maximize patient outcomes. Provide care and disease management coordination. Identify patients in the specialty care practice that have ongoing coordination needs and conduct targeted outreach. Conduct comprehensive clinical assessments that include disease-specific, age-specific, medical, behavioral, pharmacy, social and end of life needs of each patient. Inform and work with patients and their families regarding coordination of their care, provide education and coaching, monitor patient compliance with their care plan, perform reassessments regarding patient progress toward goals, and update plan of care. Serve as a liaison and advocate for patients and families. Assist in managing transitions of care across care settings, ensuring optimal communication and planning. Identify barriers, facilitate solutions, and connect others to community resources. Minimum qualifications for the ideal future caregiver include: Graduate from an accredited school of professional nursing Current state licensure as a Registered Nurse (RN) Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross Three to five years of nursing experience Preferred qualifications for the ideal future caregiver include: Bachelor of science in nursing (BSN) Specialty certification Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires corrected hearing and vision to normal range. May requires some exposure to communicable diseases or bodily fluids. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. Weekly travel to other facilities including but not limited to Avon (REJ), Amhurst, Chestnut Commons, Strongsville, or Fairview Hospital. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Responsibilities: * Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner * Responds promptly, professionally and courteously to all customers' needs * Cooperates and communicates effectively with all McLaren Health Care team members Keywords: Receptionist, secretary, office, clerical, front desk Required: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 25007039 * Daily Work Times: 8a-5p * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 25005877 * Daily Work Times: 8:00am - 5:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Knowledge, Skills, and Abilities: * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Additional Information * Schedule: Full-time * Requisition ID: 25006934 * Daily Work Times: 7:00pm-7:30am * Hours Per Pay Period: 72 * On Call: No * Weekends: Yes

Variable Shift Times: 5a-1:30p/630a-3p/730a-4p/8:30a-5p/10:30-7p Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. #LI-AR1 Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Additional Information * Schedule: Full-time * Requisition ID: 25006823 * Daily Work Times: Variable * Hours Per Pay Period: 80 * On Call: No * Weekends: Yes

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 25006815 * Daily Work Times: 8:00am - 5:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Knowledge, Skills, and Abilities: * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Additional Information * Schedule: Part-time * Requisition ID: 25006799 * Daily Work Times: 6:30pm-5:00am * Hours Per Pay Period: 60 * On Call: No * Weekends: Yes

Variable Shift Times: 630a-3p/730a-4p/830a-5p/1030a-7p Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. #LI-AR1 Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Additional Information * Schedule: Full-time * Requisition ID: 25006821 * Daily Work Times: Variable * Hours Per Pay Period: 80 * On Call: No * Weekends: Yes

This position is designated as a float position, travel to or between clinics is required. Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: * Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. * Responds promptly, professionally and courteously to all customers' needs. * Cooperates and communicates effectively with all McLaren Health Care team members. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006520 * Daily Work Times: 8:30am - 5:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 25006819 * Daily Work Times: 8:00am - 5:00pm * Hours Per Pay Period: 64 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred * Working knowledge of Window, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility System and various websites for third party payers for verification is preferred. * Medical Termonology is Preferred Additional Information * Schedule: Per Diem * Requisition ID: 25006384 * Daily Work Times: 7:30am-4:00pm * Hours Per Pay Period: 0.01 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Knowledge, Skills, and Abilities: * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Additional Information * Schedule: Full-time * Requisition ID: 25006677 * Daily Work Times: 8:00am- 6:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: Yes

Job Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006663 * Daily Work Times: 8am-4:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Department: Patient Access (Fenton) Shift: Days Daily Work Times: Variable Scheduled Bi-Weekly Hours: 0 Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Equal Opportunity Employer of Minorities/Females/Disabled/Veterans We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans. Additional Information * Schedule: Per Diem * Additional Locations: Michigan, Fenton; Michigan, Flint * Requisition ID: 25005285 * Daily Work Times: Variable * Hours Per Pay Period: 0 * On Call: No * Weekends: Yes

Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens. Essential Functions and Responsibilities: 1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients. 2. Completes specimen handling and processing including centrifuging all tubes and aliquoting. 3. Arranges for specimen transport using established procedure. 4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans. 5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services. 6. Responsible for obtaining consent for treatment. #LI-MF1 Required: * High school diploma or equivalent. * 6 months phlebotomy experience Preferred: * Certified as a phlebotomy technician. * Previous phlebotomy training course in approved program. * Previous experience in a clinical laboratory environment. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006880 * Daily Work Times: 7:00am-3:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens. Essential Functions and Responsibilities: 1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients. 2. Completes specimen handling and processing including centrifuging all tubes and aliquoting. 3. Arranges for specimen transport using established procedure. 4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans. 5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services. 6. Responsible for obtaining consent for treatment. #LI-MF1 Required: * High school diploma or equivalent. * 6 months phlebotomy experience Preferred: * Certified as a phlebotomy technician. * Previous phlebotomy training course in approved program. * Previous experience in a clinical laboratory environment. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006519 * Daily Work Times: 8:00am-4:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens. Essential Functions and Responsibilities: 1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients. 2. Completes specimen handling and processing including centrifuging all tubes and aliquoting. 3. Arranges for specimen transport using established procedure. 4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans. 5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services. 6. Responsible for obtaining consent for treatment. #LI-MF1 Required: * High school diploma or equivalent. * 6 months phlebotomy experience Preferred: * Certified as a phlebotomy technician. * Previous phlebotomy training course in approved program. * Previous experience in a clinical laboratory environment. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006682 * Daily Work Times: 8am to 4:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens. Essential Functions and Responsibilities: 1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients. 2. Completes specimen handling and processing including centrifuging all tubes and aliquoting. 3. Arranges for specimen transport using established procedure. 4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans. 5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services. 6. Responsible for obtaining consent for treatment. #LI-MF1 Required: * High school diploma or equivalent. * 6 months phlebotomy experience Preferred: * Certified as a phlebotomy technician. * Previous phlebotomy training course in approved program. * Previous experience in a clinical laboratory environment. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006560 * Daily Work Times: 7:15am-4:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No