Patient Service Representative jobs at McLaren Health Care - 44 jobs

Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist. Responsibilities: * Answers all incoming customer calls. Identify and triage information needs of caller. Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level. * Responsible for scheduling appointments requested by customers via email.. * Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures. * Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction. * Assists and educates patients, families, and physicians' offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation. * High school diploma required. Bachelor degree preferred. * Two years of customer service or healthcare related experience. * PC and word processing skills are required. * Knowledge of billing and managed care programs preferred. * Familiarity with third party insurance verification, authorization and referral procedures preferred. * Familiarity with cancer-related information and terminology. * Good interpersonal skills. * Excellent written and verbal communication skills. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 26000637 * Daily Work Times: 8am-4:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

The Central Scheduling Specialist coordinates the verification, scheduling, pre-registration, and authorization for medical services. Responsibilities include the accurate collection and entry of required financial and demographic patient information, scheduling management to maximize the efficiency of the visit, communicating preparatory instructions, and collection of payment. This role requires a high level of independent judgment in order to successfully coordinate and obtain authorization requests for governmental and complex managed care patients in a timely and efficient manner. Utilizing telecommunications and computer information systems, this individual will be responsible for handling inbound and outbound calls with a focus on exceptional service to patients, employees, and providers. In order to ensure an extraordinary patient experience, multitasking between different patient care areas will be required. The Central Scheduling Specialist is best defined as a highly independent and flexible resource that functions in alignment with the patient experience initiative. Performs all job duties and responsibilities in a courteous manner according to the Hurley Family Standards of Behavior.Works under the supervision of the department director or designee who assigns and reviews conformance with established procedures and standards. High school graduate and/or GED equivalent. Associate's degree in Business Administration or equivalent degree. -OR- Two (2) years of experience working in a call center or experience performing scheduling, registration, billing or front-desk responsibilities in a medical (hospital or physician office/clinic) setting Knowledge of a call center environment and capable of handling a high call volume while maintaining high performance. Knowledge of registration, scheduling, authorization, and referral policies and procedures relative to an outpatient clinic and surgical setting. Demonstrates extensive knowledge of insurance plan pre-certification/referral requirements and processes. Working knowledge of medical terminology, procedure and diagnosis coding, and billing procedures. Proficient in business office information systems & software such as Google Suite & Microsoft Office containing spreadsheet and database applications. Manage multiple, changing priorities in an effective and organized manner, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally. Independently recognize a high priority situation, taking appropriate and immediate action. Make decisions in accordance with established policies and procedures. Knowledge of hospital operations and / or Ambulatory Clinic operations. Excellent verbal and written communications skills and a pleasant and professional phone demeanor. Ability to develop effective relationships with colleagues, physicians, providers, leaders, and other across the organization. Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure. PREFERRED QUALIFICATIONS: Working knowledge of Epic Revenue Cycle applications: Resolute Hospital Billing, Resolute Professional Billing, Single Business Office, Cadence, or Grand Central. Schedules, cancels, reschedules appointments / services for designated departments. Manages scheduling to maximize the efficiency of the visit / provider. Monitors appointment schedules daily for cancellations, rescheduling, and no shows as well as other stats or changes; communicates timely with all departments impacted. Generates daily-weekly-monthly reports in order to manage schedules and distributes information as needed. Performs pre-registration functions within designated time frame in advance of the patient appointment (including, but not limited to) obtaining and / or verifying demographic, clinical, financial, insurance information, and eligibility for scheduled service / procedure. Confirms Primary Care Provider making necessary updates as appropriate. Identifies insurance companies requiring prior authorization and / or referrals for services and obtains authorization / referral for all services. Coordinates incoming / outgoing authorizations for procedures and testing requested by providers for all government and third-party payers, including emergent authorizations due to walk-in patients. Informs the patient of their visit-specific preparatory instructions and ensures notification about their upcoming appointments. Schedules pre-admission testing when needed and assists in arranging necessary lab orders. Obtains all necessary information required by third-party payors for treatment authorization requests. Courteously accepts and places telephone calls, and interacts with physicians and associates while providing services. Resolves or tactfully directs complaints, problems; obtains information and responds to inquiries within 24-48 hours. Frequently communicates with patients/family members/guarantors, physicians/office staff, medical center, and payors via telephone, email, enterprise EMR or other electronic services. Escalates issues that cannot be resolved in accordance with departmental guidelines. Performs price estimates upon patient request in order to assist the patient in identifying their expected full patient liability and / or residual financial responsibility. Educates the patient relative to their insurance policy / benefits. Collects patient / guarantor liabilities and refers patients who are uninsured / underinsured to Insurance Services Specialists for financial assistance or governmental program screening and application processes. Refers patients to the Financial Customer Service Specialist to resolve outstanding self-pay balances. Maintains a log / guide with up-to-date information related to services in need of pre-certification or require referrals per insurance carrier. This includes compliance with regulatory requirements and ensuring all changes are incorporated into daily job functions. Works with the coding department to validate the accuracy of the authorized service in comparison to the procedure performed. Discrepancies are addressed immediately within timelines set forth by the specific payer's guidelines for correction. Reports procedural updates to leadership. Triages misrouted telephone and patient portal inquiries promoting an exceptional patient and provider experience. Makes follow-up calls to provider offices and / or testing sites to ensure receipt of all necessary information for the patient's visit. Recommends modifications to existing policies or workflows that support the values of Hurley Medical Center and will increase efficiency and promote data integrity. Maintains thorough knowledge of policies, procedures, and standard work within the department in order to successfully perform duties on a day-to-day basis. Able to work in a fast-paced call center environment while maintaining efficiency and accuracy. Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment. Involvement in special projects as needed.

Provides follow up services to patients to ensure better customer service. Documents, analyzes, and implements programs to address patient concerns to help increase our customer satisfaction. Essential Functions and Responsibilities as Assigned: 1. Serves as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis. 2. Provides assistance and support to management in understanding survey reports and findings including: * Evaluates survey results, identifying trends and target areas for improvement. * Creates customized reports and presentations. * Assists leadership in the developing action plans based on report data; monitors plan results. * Monitors patient satisfaction "best practices" within healthcare industry; serves as organizational resource for related information. 3. Assists in the development and implementation of various customer care programs to increase the awareness of quality care for the patients and their families. 4. Assists in the development and implementation of policies and procedures that affect patient care and patient satisfaction. 5. Builds and maintains effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for the organization. Required * Associate degree in business administration or related field * Six months previous customer service experience OR * 3 years direct customer service experience Preferred: * Previous process improvement and customer service experience Additional Information * Schedule: Part-time * Requisition ID: 26000276 * Daily Work Times: 8:00 a.m. - 4:00 p.m. * Hours Per Pay Period: 48 * On Call: No * Weekends: No

Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist. Responsibilities: * Answers all incoming customer calls. Identify and triage information needs of caller. Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level. * Responsible for scheduling appointments requested by customers via email.. * Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures. * Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction. * Assists and educates patients, families, and physicians' offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation. * High school diploma required. Bachelor degree preferred. * Two years of customer service or healthcare related experience. * PC and word processing skills are required. * Knowledge of billing and managed care programs preferred. * Familiarity with third party insurance verification, authorization and referral procedures preferred. * Familiarity with cancer-related information and terminology. * Good interpersonal skills. * Excellent written and verbal communication skills. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 26000638 * Daily Work Times: 8am-4:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Dept: MAC Patient Access Schedule: Nights 10p-630a Hours per biweekly pay period: 80 Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Equal Opportunity Employer of Minorities/Females/Disabled/Veterans We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans. Additional Information * Schedule: Full-time * Requisition ID: 25007438 * Daily Work Times: 10p-630a * Hours Per Pay Period: 80 * On Call: No * Weekends: Yes

Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Essential Functions and Responsibilities as Assigned: * Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs. * Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information. * Provides physician and/or diagnostic appointment scheduling. * Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals. * Estimates and collects copays, deductibles, and other patient financial obligations. * Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services. * Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Performs all other duties as assigned. Qualifications: Required: * High school diploma or equivalent * 1-year experience in a customer service role or health care industry. Preferred: * 2-years previous experience with third party medical insurance, HMO and managed care including experience with CPT and ICD-10 coding and medical terminology Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Per Diem * Requisition ID: 26000149 * Daily Work Times: Standard Business Hours * Hours Per Pay Period: 0 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred * Working knowledge of Window, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility System and various websites for third party payers for verification is preferred. * Medical Termonology is Preferred Additional Information * Schedule: Per Diem * Requisition ID: 26000214 * Daily Work Times: Variable * Hours Per Pay Period: 0.01 * On Call: No * Weekends: Yes

Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Essential Functions and Responsibilities as Assigned: * Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs. * Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information. * Provides physician and/or diagnostic appointment scheduling. * Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals. * Estimates and collects copays, deductibles, and other patient financial obligations. * Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services. * Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Performs all other duties as assigned. Qualifications: Required: * High school diploma or equivalent * 1-year experience in a customer service role or health care industry. Preferred: * 2-years previous experience with third party medical insurance, HMO and managed care including experience with CPT and ICD-10 coding and medical terminology Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25007260 * Daily Work Times: Standard Business Hours * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 26000178 * Daily Work Times: 0530-1500 * Hours Per Pay Period: 70 * On Call: Yes * Weekends: Yes

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred * Working knowledge of Window, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility System and various websites for third party payers for verification is preferred. * Medical Termonology is Preferred Additional Information * Schedule: Per Diem * Requisition ID: 25006384 * Daily Work Times: 7:30am-4:00pm * Hours Per Pay Period: 0.01 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Knowledge, Skills, and Abilities: * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Additional Information * Schedule: Part-time * Requisition ID: 25006799 * Daily Work Times: 6:30pm-5:00am * Hours Per Pay Period: 60 * On Call: No * Weekends: Yes

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 25007034 * Daily Work Times: 8:00am - 5:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities: * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. * Direct patients to appropriate setting, explaining, and apologizing for any delays. * Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. * Estimates and collects copays, deductibles, and other patient financial obligations * Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. * May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). * Performs duties otherwise assigned by Management. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Knowledge, Skills, and Abilities: * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Additional Information * Schedule: Per Diem * Requisition ID: 25006800 * Daily Work Times: Varies * Hours Per Pay Period: 0 * On Call: No * Weekends: Yes

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 26000597 * Daily Work Times: 7:00am - 5:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned. Keywords: Receptionist, secretary, office, clerical, front desk Qualifications Minimum: * High School Diploma or GED * Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators * For positions designated as float positions, travel to or between clinics is required Preferred: * Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted * Certification in medical billing, coding, or equivalent job specific certification * Working knowledge of CPT, HCPCS, and ICD-10 * One-year experience in Revenue Cycle Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Requisition ID: 26000598 * Daily Work Times: 8:00am - 7:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Responsibilities: * Provides training and guidance to Patient Access Rep as required. * May be assigned special projects related to Patient Access workflow, procedures, etc. * Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Greet customers promptly with a warm and friendly reception. * Collects, documents, scans all required demographic and financial information. Qualifications: Required: * High School Diploma or equivalent required. * 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience. Preferred: * Certification in medical billing, coding, or equivalent job specific certification Additional Information * Schedule: Full-time * Requisition ID: 26000634 * Daily Work Times: 8am-4:30pp * Hours Per Pay Period: 80 * On Call: No * Weekends: Yes

Department: Patient Access Shift: Days Daily Work Times: 6:00 a.m. - 6:00 p.m. ; 10:00 a.m. - 10:00 p.m. Scheduled Bi-Weekly Hours: 72 Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Qualifications: Required: * High school diploma or equivalent required * 1-year experience in a customer service role or health care industry. Preferred: * Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred * Medical terminology preferred Equal Opportunity Employer of Minorities/Females/Disabled/Veterans We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans. Additional Information * Schedule: Full-time * Additional Locations: Michigan, Fenton; Michigan, Fenton * Requisition ID: 26000648 * Daily Work Times: 6a-6p; 10a-10p * Hours Per Pay Period: 72 * On Call: Yes * Weekends: Yes

The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities. Essential Functions and Responsibilities: 1. Provides training and guidance to Patient Access Rep as required. 2. May be assigned special projects related to Patient Access workflow, procedures, etc. 3. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. 4. Greet customers promptly with a warm and friendly reception. 5. Collects, documents, scans all required demographic and financial information. 6. Direct patients to appropriate setting, explaining, and apologizing for any delays. 7. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. 8. Estimates and collects copays, deductibles, and other patient financial obligations 9. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol. 10. May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.). 11. Performs duties otherwise assigned by Management. Qualifications: Required: * High School Diploma or equivalent required. * Five (5) years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and three (3) years of Patient Access or Medical Billing work experience. Preferred: * Certification in medical billing, coding, or equivalent job specific certification Knowledge, Skills, and Abilities: * Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators. * Working knowledge of CPT, HCPCS, and ICD-10. * Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. * Provides service excellence standards: o Responds promptly, professionally, and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. * Must be able to understand, explain, calculate, analyze, and interpret the information reviewed daily. * Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. * Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. * Works independently in a self-directed, non-confrontational, collaborative manner. * Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. * Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. * Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. * Displays high ethical standards. Position/Subsidiary Specific: 1. Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback. 2. Demonstrates commitment to professional growth and competence. 3. Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Senior Patient Access Representative. Additional Information * Schedule: Full-time * Requisition ID: 26000651 * Daily Work Times: 8a-4:30p * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens. Essential Functions and Responsibilities: 1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients. 2. Completes specimen handling and processing including centrifuging all tubes and aliquoting. 3. Arranges for specimen transport using established procedure. 4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans. 5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services. 6. Responsible for obtaining consent for treatment. #LI-MF1 Required: * High school diploma or equivalent. * 6 months phlebotomy experience Preferred: * Certified as a phlebotomy technician. * Previous phlebotomy training course in approved program. * Previous experience in a clinical laboratory environment. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25006560 * Daily Work Times: 7:15am-4:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No