Coordinator jobs at Mercy Health - 54 jobs

_Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them._ Providence Health Plan is calling a Care Management Clinical Support Coordinator who will: + Be responsible for performing duties in support of the core functional areas of care management and other integrated medical management programs + Work in a team environment focused on phone outreach, care coordination and clinical support of the case & disease and medical management programs Providence Health Plan welcomes 100% remote work for applicants who reside in one of the following areas: + Oregon _Please note the following important detail regarding this role:_ + This posting is for multiple openings of a Care Management Clinical Support Coordinator + Work Week: Monday - Friday + Work Shift: Day + Work Schedule: 8am - 5pm + This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon Required qualifications for this position include: + Education: + Bachelor's Degree in Health related field or equivalent educ/experience. + Applicable work experience may be substituted for some education. + Coursework/Training: Motivational Interview training; within 6 months of hire. + Experience: + 3+ years of work experience in one or more of the following areas: + Certified Medical Assistant (CMA) + Certified Nursing Assistant (CNA) + Clinical Setting + Managed Care Setting + Care Management Setting + Licensure / Certifications: + Required upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information Preferred qualifications for this position include: + Education: + Bachelor's Degree in a Health related field of study or a combination of equivalent education and experience + Experience: + Experience in managed care services including Affordable Care Act, Coordinated Care Organizations, Medicare and Medicaid regulations and care or utilization management functions + Experience includes Lean principles, stewardship, programs and partnerships development in challenging and dynamic healthcare environment. Salary Range by Location: + Oregon: Non-Portland Service Area: Min: $23.52, Max: $35.99 + Oregon: Portland Service Area: Min: $25.23, Max: $38.61 + Washington: Western: Min: $26.3, Max: $40.25 + Washington: Southwest - Olympia, Centralia: Min: $39.73, Max: $61.68 + Washington: Clark County: Min: $25.23, Max: $38.61 + Washington: Eastern: Min: $22.45, Max: $34.36 + Washington: Southeastern: Min: $23.52, Max: $35.99 Why Join Providence Health Plan? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 411296 Company: Providence Jobs Job Category: Care Management Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Clinical Support Department: 5018 HCS CASE AND DISEASE GOV PRGM OR REGION Address: OR Portland 4400 NE Halsey St Work Location: Providence Health Plaza (HR) Bldg 1-Portland Workplace Type: On-site Pay Range: $25.23 - $38.61 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Community Health Program Coordinator- [insert hospital/practice name] Job Summary: The Community Health Program Coordinator supports the implementation of health programs within a community. This role works closely with partners across the organization, system, and/or community including government agencies, faith-based institutions, and non-profit organizations to ensure the community health programs run smoothly. Essential Functions: Assists with planning and implementation of community health program(s) in support of advancing Community Health goals. Participates in outreach efforts, which may include engaging with local organizations, community members, and care providers to facilitate collaboration and program delivery by promoting program participation and raising awareness of health services. Coordinates operations and support related to planning, communication/promotions, logistics, and documentation of community health initiatives to reach diverse populations. May collect, track, and report program data to leadership to support continuous improvement and compliance. Provides input into policies and programs that improve the health of the community served including new interventions and improved delivery of health services. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or equivalent (required) Associate's or Bachelor's degree in relevant field (preferred) Licensure/Certification: Certified Tobacco Treatment Specialist - or can obtain during employment (preferred) Experience: 1 years related experience (required) 3 years related experience (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Chemical Dependency/Detox Program - Mercy Memorial It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **About Us:** As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Job Summary:** The Community Health Program Coordinator supports the implementation of health programs within a community. This role works closely with partners across the organization, system, and/or community including government agencies, faith-based institutions, and non-profit organizations to ensure the community health programs run smoothly. **Essential Functions:** + Assists with planning and implementation of community health program(s) in support of advancing Community Health goals. + Participates in outreach efforts, which may include engaging with local organizations, community members, and care providers to facilitate collaboration and program delivery by promoting program participation and raising awareness of health services. + Coordinates operations and support related to planning, communication/promotions, logistics, and documentation of community health initiatives to reach diverse populations. + May collect, track, and report program data to leadership to support continuous improvement and compliance. + Provides input into policies and programs that improve the health of the community served including new interventions and improved delivery of health services. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education:** High School Diploma or equivalent (required) Associate's or Bachelor's degree in relevant field (preferred) **Licensure/Certification:** Certified Tobacco Treatment Specialist - or can obtain during employment (preferred) **Experience:** 1 years related experience (required) 3 years related experience (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

_Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them._ Providence Health Plan is calling a Care Management Clinical Support Coordinator who will: + Be responsible for performing duties in support of the core functional areas of care management and other integrated medical management programs + Work in a team environment focused on phone outreach, care coordination and clinical support of the case & disease and medical management programs Providence Health Plan welcomes 100% remote work for applicants who reside in one of the following areas: + Oregon _Please note the following important detail regarding this role:_ + This posting is for multiple openings of a Care Management Clinical Support Coordinator + Work Week: Monday - Friday + Work Shift: Day + Work Schedule: 8am - 5pm + This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon Required qualifications for this position include: + Education: + Bachelor's Degree in Health related field or equivalent educ/experience. + Applicable work experience may be substituted for some education. + Coursework/Training: Motivational Interview training; within 6 months of hire. + Experience: + 3+ years of work experience in one or more of the following areas: + Certified Medical Assistant (CMA) + Certified Nursing Assistant (CNA) + Clinical Setting + Managed Care Setting + Care Management Setting + Licensure / Certifications: + Required upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information Preferred qualifications for this position include: + Education: + Bachelor's Degree in a Health related field of study or a combination of equivalent education and experience + Experience: + Experience in managed care services including Affordable Care Act, Coordinated Care Organizations, Medicare and Medicaid regulations and care or utilization management functions + Experience includes Lean principles, stewardship, programs and partnerships development in challenging and dynamic healthcare environment. Salary Range by Location: + Oregon: Non-Portland Service Area: Min: $23.52, Max: $35.99 + Oregon: Portland Service Area: Min: $25.23, Max: $38.61 + Washington: Western: Min: $26.3, Max: $40.25 + Washington: Southwest - Olympia, Centralia: Min: $39.73, Max: $61.68 + Washington: Clark County: Min: $25.23, Max: $38.61 + Washington: Eastern: Min: $22.45, Max: $34.36 + Washington: Southeastern: Min: $23.52, Max: $35.99 Why Join Providence Health Plan? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 411296 Company: Providence Jobs Job Category: Care Management Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Clinical Support Department: 5018 HCS CASE AND DISEASE GOV PRGM OR REGION Address: OR Portland 4400 NE Halsey St Work Location: Providence Health Plaza (HR) Bldg 1-Portland Workplace Type: On-site Pay Range: $25.23 - $38.61 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

JOB RESPONSIBILITIES * Administration - Effectively demonstrates skills related to the completion and processing of forms, documents and reports. Compiles information and performs data entry for educational tracking. Assist and support improvements and modifications that may have a significant impact on the success, professional quality and efficiency of the assigned programs and objectives. Implement new procedures, processes, services and systems to improve the consistent quality of the related programs. Compile, organize, summarize, prepare and/or analyze data for designated projects and report appropriately. * Operation - Audit and evaluate departmental program effectiveness using qualitative and quantitative research analysis techniques. Develop program and individual trainee budgets and effectively administer program related events, ideas, concepts, themes, resources and materials. Provide administrative oversight and assistance for departmental operations and programs. Compile, organize, summarize, prepare and/or analyze data for designated projects and report appropriately. Research issues related to assigned projects. * Coordination - Serve as a liaison with internal and external departments, programs and organizations. Continually explore community and external organizations opportunities to advertise professional program visibility and utilize all appropriate current resources. Administer and analyze program and individual evaluations required to ensure ongoing compliance with accreditation for all trainees and programs. Effectively demonstrates communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Assemble and distribute material for project communications. * Media Maintenance - Effectively demonstrates skills related to the use of a variety of software and information systems. Uses software applications to create tables, charts, and forms. Maintains electronic files and folders related to educational activities and accreditation requirements. Organize, maintain and assume responsibility for required databases. * Reporting - Assists in the maintenance of budgets and billing related to initiatives and programs. Collects and electronically submits payroll information for department. Acts as a liaison with payroll. Compiles information and performs data entry for departmental budget information/expense tracking. Assists with completion of HR and other forms. Assists with account reconciliation. Validates accuracy of information submitted and resolves discrepancies. Assists with accurately capturing and reporting revenue and expense related to activities. Individual/discrete responsibility for at least 1 accredited residency/fellowship program and 8 CCHMC trainees(12 rotators=1 resident/fellow) or support a centralized, org-wide education group. JOB QUALIFICATIONS * High school diploma or equivalent * 3+ years of work experience in a related job discipline Primary Location Burnet Campus Schedule Full time Shift Day (United States of America) Department Human Genetics Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $22.18 - $27.73 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: All Work Shifts (United States of America) Job Description The Clinical Educator will provide administrative support devoted to education and staff development as well as maintaining competencies to provide patient transport responsibilities. Will work under the direction and collaboratively with Life Flight Clinical Leadership in the orientation, maintenance, and continued development of all the Life Flight disciplines. Involvement with community outreach education to include but not limited to, critical care topics, as well as paramedic advanced life support level transfers. Essential Job Functions Provides professional and competent care at the specialty care transport level for safe patient transports in a ground or air asset. Works with another specialty care transport provider in assessing, interpreting collected data, and formulating a priority-based plan of care utilizing knowledge and Life Flight protocols. Continually re-evaluates the care provided, the patient's response, and makes necessary changes. Documents assessment data, times, medications, equipment utilized, personnel involved, and treatment provided to accurately reflect the transport. Collaborates with the clinical leadership team to perform a gap analysis utilizing, quality indicators, case reviews, surveys, and evaluations to determine educational and training needs. Assists in the development, implementation, and evaluation of education and training programs based on professional, organizational, state consortiums, and Commission for the Accreditation of Medical Transport Systems (CAMTS) standards. Collaborates in the development of simulation scenarios for crew competency development and maintenance, as well as to provide experiential learning opportunities. Obtain and maintain contact hours for education credits for all applicable licensure levels to include both internal and external education. Assists in the development of a yearly education plan for competency maintenance and arranges or provides opportunities for crew to meet expectations. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Current license as a Registered Nurse from the state of Ohio. (Required) Current Emergency Medical Technician (EMT) or Paramedic certification from the state of Ohio (Required) Basic Life Support (BLS) - American Heart Association or Red Cross. (Required) Advanced Cardiac Life Support - American Heart Association or Red Cross. (Required) Pediatric Advanced Life Support - American Heart Association or Red Cross. (Required) Current Emergency Medical Technician (EMT) or Paramedic certification from the state of Michigan. (Preferred) Current EMS Instructor Certification in state of Ohio. (Preferred) Current EMS Instructor Certification in state of Michigan. (Preferred) CAMTS approved specialty certification: Certified Flight Registered Nurse (CFRN) or Certified Transport Registered Nurse (CTRN) required within 18 months of hire. (Preferred) Trauma Nurse Core Course (TNCC) or International Trauma Life Support (ITLS) required within 6 months of hire. (Preferred) Neonatal Resuscitation Program (NRP) required within 6 months of hire. (Preferred) Federal Emergency Management Agency (FEMA) Independent Study (IS) 100 and 200 required within 6 months of orientation. (Preferred) Emergency Vehicle Operations Certification (EVOC) required within 12 months of hire. Certified Healthcare Simulation Educator (CHSE) (Preferred) Education Associate of Nursing Field of Study Nursing (Required) Bachelor of Science Nursing (Preferred) Work Experience 3 years of high acuity critical care nursing experience (Emergency Department or Intensive Care Unit). (required) 1 year of education/curriculum development and presentation. (required) Previous specialty care transport experience. (preferred) 3 years of Intensive Care Unit work experience. (preferred) 1 year of high-fidelity simulation development and presentation. (preferred) 1 year of continuing education contact hour submission process. (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Life Flight Education - St. Vincent It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description ** The Clinical Educator will provide administrative support devoted to education and staff development as well as maintaining competencies to provide patient transport responsibilities. Will work under the direction and collaboratively with Life Flight Clinical Leadership in the orientation, maintenance, and continued development of all the Life Flight disciplines. Involvement with community outreach education to include but not limited to, critical care topics, as well as paramedic advanced life support level transfers. **Essential Job Functions** + Provides professional and competent care at the specialty care transport level for safe patient transports in a ground or air asset. + Works with another specialty care transport provider in assessing, interpreting collected data, and formulating a priority-based plan of care utilizing knowledge and Life Flight protocols. + Continually re-evaluates the care provided, the patient's response, and makes necessary changes. + Documents assessment data, times, medications, equipment utilized, personnel involved, and treatment provided to accurately reflect the transport. + Collaborates with the clinical leadership team to perform a gap analysis utilizing, quality indicators, case reviews, surveys, and evaluations to determine educational and training needs. + Assists in the development, implementation, and evaluation of education and training programs based on professional, organizational, state consortiums, and Commission for the Accreditation of Medical Transport Systems (CAMTS) standards. + Collaborates in the development of simulation scenarios for crew competency development and maintenance, as well as to provide experiential learning opportunities. + Obtain and maintain contact hours for education credits for all applicable licensure levels to include both internal and external education. + Assists in the development of a yearly education plan for competency maintenance and arranges or provides opportunities for crew to meet expectations. + This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **_This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation._** **Licensing/Certification** + Current license as a Registered Nurse from the state of Ohio. (Required) + Current Emergency Medical Technician (EMT) or Paramedic certification from the state of Ohio (Required) + Basic Life Support (BLS) - American Heart Association or Red Cross. (Required) + Advanced Cardiac Life Support - American Heart Association or Red Cross. (Required) + Pediatric Advanced Life Support - American Heart Association or Red Cross. (Required) + Current Emergency Medical Technician (EMT) or Paramedic certification from the state of Michigan. (Preferred) + Current EMS Instructor Certification in state of Ohio. (Preferred) + Current EMS Instructor Certification in state of Michigan. (Preferred) + CAMTS approved specialty certification: Certified Flight Registered Nurse (CFRN) or Certified Transport Registered Nurse (CTRN) required within 18 months of hire. (Preferred) + Trauma Nurse Core Course (TNCC) or International Trauma Life Support (ITLS) required within 6 months of hire. (Preferred) + Neonatal Resuscitation Program (NRP) required within 6 months of hire. (Preferred) + Federal Emergency Management Agency (FEMA) Independent Study (IS) 100 and 200 required within 6 months of orientation. (Preferred) + Emergency Vehicle Operations Certification (EVOC) required within 12 months of hire. + Certified Healthcare Simulation Educator (CHSE) (Preferred) **Education** + Associate of Nursing Field of Study Nursing (Required) + Bachelor of Science Nursing (Preferred) **Work Experience** + 3 years of high acuity critical care nursing experience (Emergency Department or Intensive Care Unit). (required) + 1 year of education/curriculum development and presentation. (required) + Previous specialty care transport experience. (preferred) + 3 years of Intensive Care Unit work experience. (preferred) + 1 year of high-fidelity simulation development and presentation. (preferred) + 1 year of continuing education contact hour submission process. (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. The CMS Grievance Coordinator is responsible for the day-to-day work with the tracking and case management of patient-related concerns, grievances, complaints and appeals received for assigned client hospital(s). This position will receive, respond and log grievances while providing investigational support and follow-up as necessary as part of the hospital response and/or appeal to a patient grievance pursuant to CMS guidelines and/or managed care requirements including state regulation(s). This position must function in collaboration with clinical quality, hospital operational leadership and the risk department (CMS Conditions of Participation are the guidelines that hospitals must follow to receive Medicare funding). ESSENTIAL JOB FUNCTIONS: * Will appropriately acknowledge the receipt of all concerns, grievance/appeals and track utilizing the case management workflow methodology instructed from the BSMH Quality department. * Responsible for the gathering of all pertinent and relevant information from the patient and/or family member regarding the grievance/appeal, determining the appropriate resolution of the grievance/appeal per standard policies and procedures; and notifying the appropriate parties of the resolution and ensuring that all internal processes are completed to resolve the issue(s). * Provides investigation and follow-up related to patient grievance(s) ensuring appropriate resolution in writing as required by hospital policy and CMS Conditions of Participation. * Collects, analyzes, and reports data through the quality reporting structure of the organization to the facility Grievance Committee and other leaders as determined by policy and/or facility leadership. Assists in preparation of annual report of the grievance/resolution process to Board of Trustees. * Collaborates with quality, risk, and leadership team to investigate and ensure appropriate follow-up of grievance. Communicates effectively with patient, family, and hospitals leaders. * Utilizes appropriate databases for data entry and issue tracking. Maintains accurate and timely documentation, including complete database, issue tracking and files of all concerns, grievances/appeals. * Develops excellent relationships with department leaders, medical staff and others to fully investigate and resolve issues. * Possesses excellent letter writing and computer skills with knowledge of Word, Excel and Power Point and a willingness to work within the electronic medical record as necessary. * Able to represent the hospital in meetings and presentations to patient families and medical staff in relation to the grievance process. Demonstrates ability to identify and define problems, collect data/information, establish facts and draw valid conclusions with critical thinking skills. * May be asked to be part of the Incident Command Center during a crisis by assisting the Family Information Center. * Must possess a high degree of professionalism and able to set goals, prioritize and achieve results in accordance with the highest standards and applies procedures to reflect hospital and professional practice standards interpretation with clinical leaders for handling complaints and grievances. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. EMPLOYMENT QUALIFICATIONS: Required Minimum Education: 2 Year/ Associates Degree Specialty/Major: Business or Healthcare Services Preferred Education: 4 year/ Bachelor's Degree Specialty/Major: Healthcare Administration or Business Management Minimum Years and Type of Experience: 1 - 3 years healthcare experience and demonstrated customer service skills; familiarity with CMS and other managed care insurance management programs or complaint/investigation department. Other Knowledge, Skills and Abilities Required: Excellent communication skills; with ability to collaborate and communicate sensitively and respectfully. Demonstrate professionalism and leadership. Other Knowledge, Skills and Abilities Preferred: Ability to organize and prioritize As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

This position is accountable to the Supervisor of Central Service. This position involves maintaining inventory of both sterile and non-sterile instruments which are utilized in the Perioperative Department. It includes initiation of the repair and replacement process for instrumentation and evaluation of new/additional needs for instrumentation. This position includes the responsibility for organization of instrument storage, distribution of instruments, maintenance of appropriate par levels including shelf life, and the procurement and control of consignments. Assists in policy and procedure development; Serves as liaison between C.S. and O.R. regarding sterilization of items, both Sterrad and steam; Performs related duties of Instrument Technician as needed. Hours: full time, day shift Job Requirements: High School Diploma or GED Degree (Required) 1 - 2 years experience in a related field (Required) Knowledge of basic instrumentation Knowledge of autoclaves and other instrument processing Equipment to include troubleshooting Certification in Sterile Processing Certification in sterile processing within 1 Year Required Job Responsibilities: Act as instrument resource and liaison to OR staff, specialty leaders and perioperative management team. Demonstrate the ability to function as a Tech II as needed Maintain and updates instrument tray assembly sheets. Act as instrument resource to all levels of CSS Technicians. Monitor and maintain instrument repair functions. Includes pickup, delivery, record-keeping, P.O. processing and on-site repair schedules. Communicates to staff when instruments are not in service due to repairs. Monitor instrument inventory. Track lost or borrowed instruments. Replace broken instrumentation. Communicates to staff when instruments are not available due to loss or damage. Working Conditions: Bending - Climbing - Rarely Concentrating - Continuous Learning - Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Occasionally Reading - Sitting - Consistently Standing - Occasionally Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Occasionally TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

JOB RESPONSIBILITIES * Facilities/Operations- Coordinate the daily operations of the dept./facility in collaboration with leadership. Coordinate and monitor business processes. Identify opportunities for improving cost and quality; Help develop and implement policies and procedures for improved utilization, quality and operations. Ensure operations are efficient and cost effective. Resolve issues with utilization of facilities and equipment. Follow policies and procedures to ensure that all policies are in conformance with guidelines. Promote compliance with all regulatory requirements. Support programmatic development, efficient work and patient flow, supply and instrument mgt, and a safe culture and environment. Assist with facilities related projects, monitor timelines for completion and communicate with staff and vendors. May manage routine purchase or repair maintenance of facility equipment. Coordinate space to meet the operational and strategic goals of the division and the needs of the individual program areas. Collaborate with IT and design to ensure proper placement of items in clinical areas. Assist with area commissioning and decommissioning process. * Accreditation/ Regulatory/Compliance- Update Standard Operating Procedures (SOPs) as required when regulation and system changes dictate. Assist with revenue distribution models for executed agreements to ensure that financials are distributed in compliance with the CCHMC policy. Identify opportunities on an ongoing basis to improve compliance with agreement obligations, including milestones, reporting, and invoicing. * Supply Ordering and Materials- Perform tasks related to receiving, storing and distributing of products, materials, equipment and supplies. Maintain a working knowledge of supplies. Make recommendations for additions, deletions or changes in par levels based on knowledge of supplies needed and usage. Order stock and non-stock items associated with assigned areas. Check goods received against purchase orders, invoices, records and budget. Deliver materials to appropriate area and store. Monitor the day-to-day material/supply inventory in assigned areas. Manage inventory and ordering including but not limited to garnering quotes for furniture, medical equipment; or new construction items. Manage storage/deployment. Organize inventory and maintain accuracy, which may include purchases, rentals, loss prevention and removal of equipment. Schedule pick-up and delivery of equipment as needed. May work with vendors regarding functionality needs, coordinate implementation of new software and upgrades with IS, update processes and communicate changes to department and other stakeholders. May analyze, test and implement existing or new vendor software solutions that fulfill business needs or improve existing processes. * Collaboration/Teamwork- Work collaboratively/cooperatively with others to achieve goals. Proactively adjust one's style and/or efforts to complement those of others. Develop positive working relationships with peers/colleagues. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere. May serve as a liaison within the division or organization. JOB QUALIFICATIONS * High school diploma or equivalent * 3+ years of work experience in a related job discipline OR equivalent combination of education and experience * Preferred: experience in an operating room or surgical environment Primary Location Burnet Campus Schedule Full time Shift 2-3 Shift (United States of America) Department OR - Periop Operations Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $22.18 - $27.73 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Work Hours: Full-time position: 80 hours biweekly Day Shift: Monday - Friday Flexibility for hybrid schedule (in office 1 day per week) Under the direction of the supervisor/manager, provides basic Scheduling Coordinator functions related to centralized scheduling activities (i.e., scheduling, reception, maintaining patient records). Also provides advanced clerical support (ie reporting), coordinating global staffing needs in the ongoing scheduling cycle. This position works proactively and collaboratively with the applicable patient care units and/or departments to reduce last minute staffing deficits in an effort to minimize the utilization of premium labor. This position demonstrates proficient communication, organizational and work management skills in a highly confidential and sensitive nature. Job Requirements: Associate's Degree in Business (Required) Equivalent experience accepted in lieu of degree 1 - 2 years' experience Clerical (Required) Proficient PC skills Microsoft Office Suite & Excel Strong analytical, organizational, interpersonal, and customer service skills required Word processing Spreadsheet Database development Job Responsibilities: Allocates supplemental staffing resources, matching skills and expertise to unit needs, updates need and communicates allocation of staff to managers. Coordinates efforts with supervisor/manager, local agency and nursing managers as applies to reduce vacant shifts proactively in advance of 24 hours prior to the start of the shift. Turns the staffing over to the Daily Staffing Coordinators, communicating effectively any existing issues. Distributes and receives agency staff evaluations on a regular basis. Reviews significant issues with managers of supplemental staffing. Communicates issues to agency for follow-up. Maintains agency staff records that are following regulators and accrediting bodies' requirements. Identifies and reports significant issues with schedules being balanced and meeting minimum requirements. Creates and maintains schedules for related staff to include RNs. Proactively identifies and coordinates global staffing needs for acute care services. Develops and maintains processes for communicating initial and updated needs. Responsible and accountable for traveler intake process. Coordinates the scheduling of appropriate training and distributes and receives back orientation materials. Interacts with nurse managers, ANM's, and agency representatives throughout the intake process through the duration of the contract. Participates in annual agency/traveler contract reviews. Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Frequently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Consistently Sitting - Consistently Standing - Rarely Stooping - Rarely Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Full Time FOR CLIFTON OFFICE Mon-Fri 8a-430p NO weekends, holidays or nights The Surgery Scheduling Coordinator is responsible for the management and organization of most aspects of specialists' surgery schedules in outside facilities. This includes, but is not limited to, the following: pre-certification of all scheduled surgeries, scheduling elective and urgent surgeries and communicating pertinent information to appropriate departments and personnel regarding patient's surgery. Communicates effectively with patients, personnel and providers at all times. Job Requirements: High School Diploma or GED or GED (Required) 1 - 2 years experience Customer Service health-related field (Required) Thorough knowledge of medical and surgical terminology Familiarity with surgical procedures Job Responsibilities: Able to perform under pressure while maintaining good organizational abilities; able to sit for prolonged periods of time with a high level of concentration on tasks. Accurately enter data into information systems including Meditech, for registration, charges, and department's patient database. Communicates effectively with team members through participation in conflict resolution and team problem-solving while working together to achieve completion of tasks. Demonstrates problem-solving initiative when situations with providers arise, including meeting with providers face-to-face. Safeguards confidential data responsibly with regards to HIPAA laws and guidelines. Schedules elective and urgent cases for GHA specialists using good organizational skills, including pre-certification of procedures and scheduling of post-operative appointments. Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Rarely Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Rarely Reaching - Frequently Sitting - Consistently Standing - Frequently Stooping - Frequently Talking - Consistently Thinking/Reasoning - Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Occasionally TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) The CMS Grievance Coordinator is responsible for the day-to-day work with the tracking and case management of patient-related concerns, grievances, complaints and appeals received for assigned client hospital(s). This position will receive, respond and log grievances while providing investigational support and follow-up as necessary as part of the hospital response and/or appeal to a patient grievance pursuant to CMS guidelines and/or managed care requirements including state regulation(s). This position must function in collaboration with clinical quality, hospital operational leadership and the risk department (CMS Conditions of Participation are the guidelines that hospitals must follow to receive Medicare funding). ESSENTIAL JOB FUNCTIONS: Will appropriately acknowledge the receipt of all concerns, grievance/appeals and track utilizing the case management workflow methodology instructed from the BSMH Quality department. Responsible for the gathering of all pertinent and relevant information from the patient and/or family member regarding the grievance/appeal, determining the appropriate resolution of the grievance/appeal per standard policies and procedures; and notifying the appropriate parties of the resolution and ensuring that all internal processes are completed to resolve the issue(s). Provides investigation and follow-up related to patient grievance(s) ensuring appropriate resolution in writing as required by hospital policy and CMS Conditions of Participation. Collects, analyzes, and reports data through the quality reporting structure of the organization to the facility Grievance Committee and other leaders as determined by policy and/or facility leadership. Assists in preparation of annual report of the grievance/resolution process to Board of Trustees. Collaborates with quality, risk, and leadership team to investigate and ensure appropriate follow-up of grievance. Communicates effectively with patient, family, and hospitals leaders. Utilizes appropriate databases for data entry and issue tracking. Maintains accurate and timely documentation, including complete database, issue tracking and files of all concerns, grievances/appeals. Develops excellent relationships with department leaders, medical staff and others to fully investigate and resolve issues. Possesses excellent letter writing and computer skills with knowledge of Word, Excel and Power Point and a willingness to work within the electronic medical record as necessary. Able to represent the hospital in meetings and presentations to patient families and medical staff in relation to the grievance process. Demonstrates ability to identify and define problems, collect data/information, establish facts and draw valid conclusions with critical thinking skills. May be asked to be part of the Incident Command Center during a crisis by assisting the Family Information Center. Must possess a high degree of professionalism and able to set goals, prioritize and achieve results in accordance with the highest standards and applies procedures to reflect hospital and professional practice standards interpretation with clinical leaders for handling complaints and grievances. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. EMPLOYMENT QUALIFICATIONS: Required Minimum Education: 2 Year/ Associates Degree Specialty/Major: Business or Healthcare Services Preferred Education: 4 year/ Bachelor's Degree Specialty/Major: Healthcare Administration or Business Management Minimum Years and Type of Experience : 1 - 3 years healthcare experience and demonstrated customer service skills; familiarity with CMS and other managed care insurance management programs or complaint/investigation department. Other Knowledge, Skills and Abilities Required: Excellent communication skills; with ability to collaborate and communicate sensitively and respectfully. Demonstrate professionalism and leadership. Other Knowledge, Skills and Abilities Preferred: Ability to organize and prioritize Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Case Mgmt - Willard Hospital It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days (United States of America) 8am-8pm 3x per week - 36 hours **Every 3rd weekend to include Sat & Sun. **2 holidays per year (one summer and one winter holiday) Mercy Health As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Centralized Staffing & Scheduling Coord- Springfield Regional Medical Center Job Summary: The Centralized Staffing & Scheduling Coordinator performs all scheduling, staffing, and timekeeping responsibilities for designated work areas within scope. This includes creating and editing schedules to filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance of unit/department schedules). This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders. Essential Functions: Creates and edit schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines. Assign specialty roles particular to each unit's operational needs. Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers. Approves or denies all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate. Balances and publishes schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry. Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff. Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts. Within 24 hours of shift time, determines complex department staffing needs and arranges appropriate coverage in the technology and communicate to the units. Receives sick call notifications and manages unplanned shift vacancies; evaluates market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization. Maintains daily maintenance of unit/department schedules within the electronic staffing system. Effectively communicates critical or immediate staffing needs to nurse manager or their designee. Approves or denies all timecard requests with attestations, with communication to unit managers as appropriate. Prepares timecards for readiness for manager approval (Review and clean up exceptions) Maintains staffing related records, files, and reports. Distributes reports to appropriate leaders, as determined by manager. Assists with allocation of agency resources and other duties as assigned pertaining to contract labor. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: Associate degree in business, Data Management, or Related Field (preferred) Licensure/Certification: None Experience: 1 year experience with staffing & scheduling software (required) Previous experience in a healthcare setting (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Resource Optimization Center (ROC) - Springfield Regional Medical Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. 8am-8pm 3x per week - 36 hours Every 3rd weekend to include Sat & Sun. 2 holidays per year (one summer and one winter holiday) Mercy Health As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Centralized Staffing & Scheduling Coord- Springfield Regional Medical Center Job Summary: The Centralized Staffing & Scheduling Coordinator performs all scheduling, staffing, and timekeeping responsibilities for designated work areas within scope. This includes creating and editing schedules to filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance of unit/department schedules). This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders. Essential Functions: * Creates and edit schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines. Assign specialty roles particular to each unit's operational needs. * Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers. * Approves or denies all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate. * Balances and publishes schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry. * Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff. Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts. * Within 24 hours of shift time, determines complex department staffing needs and arranges appropriate coverage in the technology and communicate to the units. * Receives sick call notifications and manages unplanned shift vacancies; evaluates market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization. * Maintains daily maintenance of unit/department schedules within the electronic staffing system. Effectively communicates critical or immediate staffing needs to nurse manager or their designee. * Approves or denies all timecard requests with attestations, with communication to unit managers as appropriate. * Prepares timecards for readiness for manager approval (Review and clean up exceptions) * Maintains staffing related records, files, and reports. Distributes reports to appropriate leaders, as determined by manager. * Assists with allocation of agency resources and other duties as assigned pertaining to contract labor. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: Associate degree in business, Data Management, or Related Field (preferred) Licensure/Certification: None Experience: 1 year experience with staffing & scheduling software (required) Previous experience in a healthcare setting (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

This position may perform utilization management functions on a prospective, concurrent or retrospective basis in order to maximize revenue for TriHealth. This includes analysis of clinical information presented with comparison to established national clinical criteria to determine appropriate place of service such as inpatient/outpatient/observation and medical necessity for ongoing inpatient care. In addition, understands all government and health plan requirements while negotiating with health plan to obtain authorization for services or payment on denied claims, pre-pay and post pay audit review. This staff works independently with a high level of autonomy and decision making surrounding high dollar services and revenue. Job Requirements: Associate's Degree or Diploma in Nursing New hires required to obtain BSN within 5 years of hire Registered Nurse Current Ohio licensure 5-7 years experience Clinical in Nursing hospital based Job Responsibilities: Teamwork, communication, problem solving, conflict resolution. Risk management Assesses and analyzes quality indicators, documents them, and differentiates between morbidity and mortality outcomes. Reports as indicated to manager, medical dir. Identifies areas for self improvement, maintains areas of current practice, supports organizational activities. Applies the principals of UR in processes of admission orders, levels of care, documents current status, communicates with attending physicians. Other Job-Related Information: Working Conditions: Climbing - Rarely Concentrating - Consistently Continous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Consistently Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Frequently Standing - Occasionally Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

This position is accountable to the Supervisor of Central Service. This position involves maintaining inventory of both sterile and non-sterile instruments which are utilized in the Perioperative Department. It includes initiation of the repair and replacement process for instrumentation and evaluation of new/additional needs for instrumentation. This position includes the responsibility for organization of instrument storage, distribution of instruments, maintenance of appropriate par levels including shelf life, and the procurement and control of consignments. Assists in policy and procedure development; Serves as liaison between C.S. and O.R. regarding sterilization of items, both Sterrad and steam; Performs related duties of Instrument Technician as needed. Hours: full time, day shift Job Requirements: High School Diploma or GED Degree (Required) 1 - 2 years experience in a related field (Required) Knowledge of basic instrumentation Knowledge of autoclaves and other instrument processing Equipment to include troubleshooting Certification in Sterile Processing Certification in sterile processing within 1 Year Required Job Responsibilities: Act as instrument resource and liaison to OR staff, specialty leaders and perioperative management team. Demonstrate the ability to function as a Tech II as needed Maintain and updates instrument tray assembly sheets. Act as instrument resource to all levels of CSS Technicians. Monitor and maintain instrument repair functions. Includes pickup, delivery, record-keeping, P.O. processing and on-site repair schedules. Communicates to staff when instruments are not in service due to repairs. Monitor instrument inventory. Track lost or borrowed instruments. Replace broken instrumentation. Communicates to staff when instruments are not available due to loss or damage. Working Conditions: Bending - Climbing - Rarely Concentrating - Continuous Learning - Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Occasionally Reading - Sitting - Consistently Standing - Occasionally Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Occasionally TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Full Time Montgomery location but could include some travel to other locations on an as needed basis. Job Overview: This position is responsible for providing clerical support functions including, scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory. Job Requirements: High School Diploma or GED Degree (Required) Up to 1 year experience exposure to professional environment (Required) Knowledge of Microsoft Office suite Job Responsibilities: Encourage/Support Continuous Learning/Improvement: Alerting of issues; Recommending changes Follows regulatory compliance/departmental process LMRP Productivity: number procedures scheduled, percent of time on phone and available. Quality - Accuracy of scheduling Facility/procedure Demographic information Team work and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees. Telephonic Customer Skills - Follows scripting -Quality and Service- Problem solve customer needs Anticipates customer needs Complies with phone monitoring skill sheet. Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Consistently Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... * Welcome everyone by making eye contact, greeting with a smile, and saying "hello" * Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist * Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... * Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met * Offer patients and guests priority when waiting (lines, elevators) * Work on improving quality, safety, and service Respect: ALWAYS... * Respect cultural and spiritual differences and honor individual preferences. * Respect everyone's opinion and contribution, regardless of title/role. * Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... * Value the time of others by striving to be on time, prepared and actively participating. * Pick up trash, ensuring the physical environment is clean and safe. * Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... * Acknowledge wins and frequently thank team members and others for contributions. * Show courtesy and compassion with customers, team members and the community

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) The CMS Grievance Coordinator is responsible for the day-to-day work with the tracking and case management of patient-related concerns, grievances, complaints and appeals received for assigned client hospital(s). This position will receive, respond and log grievances while providing investigational support and follow-up as necessary as part of the hospital response and/or appeal to a patient grievance pursuant to CMS guidelines and/or managed care requirements including state regulation(s). This position must function in collaboration with clinical quality, hospital operational leadership and the risk department (CMS Conditions of Participation are the guidelines that hospitals must follow to receive Medicare funding). ESSENTIAL JOB FUNCTIONS: * Will appropriately acknowledge the receipt of all concerns, grievance/appeals and track utilizing the case management workflow methodology instructed from the BSMH Quality department. * Responsible for the gathering of all pertinent and relevant information from the patient and/or family member regarding the grievance/appeal, determining the appropriate resolution of the grievance/appeal per standard policies and procedures; and notifying the appropriate parties of the resolution and ensuring that all internal processes are completed to resolve the issue(s). * Provides investigation and follow-up related to patient grievance(s) ensuring appropriate resolution in writing as required by hospital policy and CMS Conditions of Participation. * Collects, analyzes, and reports data through the quality reporting structure of the organization to the facility Grievance Committee and other leaders as determined by policy and/or facility leadership. Assists in preparation of annual report of the grievance/resolution process to Board of Trustees. * Collaborates with quality, risk, and leadership team to investigate and ensure appropriate follow-up of grievance. Communicates effectively with patient, family, and hospitals leaders. * Utilizes appropriate databases for data entry and issue tracking. Maintains accurate and timely documentation, including complete database, issue tracking and files of all concerns, grievances/appeals. * Develops excellent relationships with department leaders, medical staff and others to fully investigate and resolve issues. * Possesses excellent letter writing and computer skills with knowledge of Word, Excel and Power Point and a willingness to work within the electronic medical record as necessary. * Able to represent the hospital in meetings and presentations to patient families and medical staff in relation to the grievance process. Demonstrates ability to identify and define problems, collect data/information, establish facts and draw valid conclusions with critical thinking skills. * May be asked to be part of the Incident Command Center during a crisis by assisting the Family Information Center. * Must possess a high degree of professionalism and able to set goals, prioritize and achieve results in accordance with the highest standards and applies procedures to reflect hospital and professional practice standards interpretation with clinical leaders for handling complaints and grievances. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. EMPLOYMENT QUALIFICATIONS: Required Minimum Education: 2 Year/ Associates Degree Specialty/Major: Business or Healthcare Services Preferred Education: 4 year/ Bachelor's Degree Specialty/Major: Healthcare Administration or Business Management Minimum Years and Type of Experience: 1 - 3 years healthcare experience and demonstrated customer service skills; familiarity with CMS and other managed care insurance management programs or complaint/investigation department. Other Knowledge, Skills and Abilities Required: Excellent communication skills; with ability to collaborate and communicate sensitively and respectfully. Demonstrate professionalism and leadership. Other Knowledge, Skills and Abilities Preferred: Ability to organize and prioritize Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Case Mgmt - Willard Hospital It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.