Mountain Home Health Care Inc Remote jobs - 439 jobs

COMPANY: At BioCryst, we share a deep commitment to improving the lives of people living with complement-mediated and other rare diseases. For over three decades we've been guided by our passion for not settling for "ordinary" in our quest to develop novel medicines. We leverage our expertise in structure-guided drug design to develop first-in-class or best-in-class oral small-molecule and protein therapeutics, led by the efforts of our team of expert scientists in our Discovery Center of Excellence in Birmingham, Alabama. Our global headquarters is in Durham, North Carolina, and our employees span the globe across sites in multiple countries. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit our website at **************** or follow us on LinkedIn and Instagram. SUMMER INTERNSHIP PROGRAM The BioCryst Internship Program is more than just an internship, it's a launchpad for your future career. We believe the best learning happens through hands-on experience, meaningful connections, and ownership of your summer projects. During your 12-week internship, you'll dive into biotech projects firsthand and see the impact your work has on patient lives. Program Highlights Hands-On Work: Participate in projects that have real impact on the team and company. Hybrid Flexibility: Balance remote work with at least three days per week in our Durham/RTP office, at the Frontier RTP campus, providing access to resources, mentorship, and the full internship experience. Note: this is not a fully remote internship. Onboarding & Orientation: Kick off the summer with an in-person orientation at our headquarters to meet fellow interns and leaders. Professional Growth: Attend workshops, networking sessions, and join the Career Connections Program to sharpen your skills and explore career paths. Community & Culture: Join social events, team-building activities, and volunteer opportunities to build relationships and give back. Intern Showcase: Share your work and impact at our in-person Summer Intern Showcase. Access to Leaders: Gain insights directly from company leaders and innovators shaping the future of biotech. JOB SUMMARY: This is an exciting opportunity to explore patient engagements important role in a fast-growing biotech company. As a Patient Engagement Intern, you will collaborate with various cross-functional partners and non-profit patient organizations to identify synergies and opportunities to help support and empower patient communities in BioCryst's therapeutic areas and beyond. During this internship, you will rely on and grow your communication, research, strategic thinking, and organizational skills and leave with a deeper understanding of how to translate the power of patient voices into meaningful change. The ideal candidate will be ready to roll up their sleeves and bring their genuine and empathetic passion for serving rare disease patient communities into a fast-paced, innovative learning environment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Relationship management: Support Patient Engagement team initiatives with local, national, and international patient organizations. Assist with streamlining inquiries to and from internal colleagues and patient organizations. * Landscape assessments: Identify new patient organizations and opportunities for collaboration around disease state awareness, patient education, and support services. * Advisory Board Support: Assist with patient advisory board/council development and other initiatives to further understand patient community experiences. * Event planning: Attend and coordinate company's participation in patient organizations' virtual and in-person conferences, fundraising events, and awareness campaigns, along with internal company-wide events or programs. * Benchmarking: Strategize and assist in developing KPIs, systems, programs and trainings to measure and share Patient Engagement team's impact. * Communications: Work collaboratively with Corporate Communications to amplify Patient Engagement activities and programs. Help communicate Patient Engagement team's capabilities internally and externally through Intranet articles, social media posts, and presentations * Cross-functional engagement: Represent Patient Engagement team at select meetings with internal stakeholders including Legal and Compliance, Medical Affairs, Corporate Communications, Marketing, and Market Research, etc. Document and socialize meeting summaries and action items. * Administrative Support: Actively support the Patient Engagement team with Veeva submissions, data input, update advocacy calendar, meeting coordination and capturing meeting minutes. EXPERIENCE & QUALIFICATIONS * Working towards a bachelor's degree in non-profit management, social work, public health, public policy, pre-med, nursing, health communications, business, or related discipline with a minimum 3.0 GPA * Preferred background in patient support activities and familiarity with the dynamics of non-profit organizations * Interest in rare disease and drug development * Empathetic relationship-builder * Creative and strategic thinker * Self-starter who can work independently * Experience and interest with event and program planning, coordination and execution * Ability to be flexible and adjust quickly as priorities change * Team player who is willing to flex outside the prescribed role * Excellent verbal and written communication and presentation skills * Proficient in Microsoft Office Suite and online meetings platforms (Microsoft Teams, Zoom) REQUIRED DOCUMENTS * Cover Letter * Resume * References (2-3) INTERNSHIP DETAILS Duration: 12 weeks, full-time, paid internship Program Dates: May 18, 2026 - August 7, 2026 *start and end dates are not flexible Expected weekly hours: 32-35 Location: Hybrid, with at least three days per week in Durham/RTP office, at the Frontier RTP campus. This internship is not fully remote, and housing is not provided. The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time. BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.

Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00

Primary Objective The Epic Application Analyst I is responsible for the analysis, design, development, implementation, modification and installation of low to medium complexity systems. Provides support to providers and employees to ensure high quality patient care delivery and efficient administrative functions within Epic. Essential Functions Perform analysis, design, development and maintenance of the assigned Epic application and related information systems. Understand relevant operational workflows and apply that knowledge to decisions to software build. Proactively identify impact of changes upon other applications and downstream systems. Provide support for the software and related integrated elements. Troubleshoot and track issues and problems. Audit user-entered data. Ability to simultaneously manage and participate in numerous projects while ensuring weekly progress and timely completion. Provide timely user support through multiple communication methods and on-site support as needed. Conduct testing and ensure test scenarios are documented. Monitor behavior of recently modified components in the production environment. Maintain confidentiality and integrity of all patients' medical records that are viewed or provided in accordance HIPPA standards. Ability to meet the physical and mental demands of the position. The ability to work on-site. Predictable, reliable, and prompt attendance. Skills and Abilities Maintain proficiency in all aspects of design, build, testing, documentation, and best practices for specified Epic applications. Able to understand the technical aspects of the application and integrated tools. Able to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities. Able to work both independently and in teams with limited supervision. Effective communication skills (written and verbal) and follow-up skills. Experience with Microsoft Word, Excel, PowerPoint, Visio, and Office 365. Able to use knowledge and skill in developing complex software solutions. Able to acquire knowledge through research or self-training when needed. Proficient with Microsoft office. Knowledge and understanding of Electronic Health Record System. Core Competencies Complex Problem Solving Contributing to Team Success System Analysis Troubleshooting User and Customer Support Attention to detail Training Period Epic certifications require in person or virtual classroom training through Epic Systems. Most certifications require the trainee to submit a project and pass an exam. Staff will have 3 attempts to pass each exam. Analysts should expect to become proficient in their application area within 6 months. Full competency is expected within 12-18 months (about 1 and a half years). Analysts are also expected to be familiar with CEENTA workflows and standards within 6 months. Accountability Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A. This role is responsible for analyzing problematic workflows or inefficient processes and then providing comprehensive solutions and improvements to the electronic patient medical record system. They reinforce the company's mission by displaying integrity and by taking pride in knowing they are providing the best technical solutions available to support our providers, clinicians and staff. Qualifications Education High school diploma required. Bachelor's degree preferred. Experience 0-3 years of Epic experience preferred but not required. Certificates, Licenses, Registrations An active Epic certification preferred but not required. Certification must be obtained within 3 months of hire date. Certifications relating to other Epic modules, software applications, technology infrastructure, and or clinical specialization are an advantage. Work Environment The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type and Expected Hours of Work Full-time. Standard hours of operation (and working hours): 8am-5pm, Monday-Friday. Additional evening/weekend hours required to complete system updates. Upon successful completion of a probationary period and in good standing, employee is eligible for remote work. Physical and Mental Requirements The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employee is regularly required to talk and hear. While performing the duties of this job, the employee may be required to sit in front of a computer screen for extended periods of time, type and repetitively click a mouse. Mental Demands: Ability to problem solve, ability to work under pressure, ability to thrive in fast-paced work environment, ability to use discretion and sensitivity, ability to work alone for extended periods of time. Travel Occasional travel to other offices to accommodate user needs. Occasional travel (inside and outside of NC and SC) for training classes, implementations, and conferences. Change in expectations may occur with little to no notice and will be reviewed periodically. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.

Clinical Outpatient Services Intake Counselor - Full Time Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity! As our Intake Counselor on our Clinical Outpatient Services team, you will be responsible for conducting comprehensive clinical assessments for new and returning clients and ensuring required documentation is completed and filed correctly and timely. Comprehensive clinical assessments may be provided at the office location, via telehealth, or at community partner organizations. This position may be hybrid (work from home and in-office), and may offer flexible schedules based on organizational needs and preferences of employee. This position requires experience in clinical diagnostics and level of care assessment. Pay $26.44+ per hour, based on credentials. Schedule FT flexible schedule. Benefits Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community. Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays. We are excited to offer an additional benefit of Clinical Supervision Reimbursement. We will provide a monthly reimbursement of up to $200 to each full-time, associate level clinician electing this benefit for no more than 2 years, or until licensure is completed, whichever is first. Licensures eligible to receive this benefit include LCSWA, LCMHCA, LMFTA, LPA, LCASA, and CADC Job Responsibilities of a Clinical Outpatient Services Intake Counselor * Provide screening, clinical assessment, and treatment recommendations in a professional and engaging manner * For each client assigned, provide orientation to treatment that includes person centered treatment planning, crisis plans, schedule of services, confidentiality, client rights, consent for services and financial requirements. * Maintain client records, including NC-TOPPS: submit assessment within 24 hours of service according to MCO/Medicaid guidelines, obtain all required signatures, maintain chart organization, file in a timely manner * Provide documentation (comprehensive clinical assessments and person centered plans) to the billing office that satisfies reimbursement authorizations according to guidelines and deadlines established by Wake County, Medicaid and third party insurance. * Participate in clinical supervision and treatment teams as needed * Participate in urine drug screen collection as needed. Use the results as a therapeutic tool to determine the client's level of care and need for treatment. * Demonstrates a willingness to provide clinical coverage, including coverage for the First Responder Crisis phone rotation. * Participate as needed, in the supervision of interns and other tasks as assigned. Qualifications of a Clinical Outpatient Services Intake Counselor Education and Experience * Master's degree in Social Work or related counseling field * Experience completing comprehensive clinical assessments * Minimum 1 year clinical experience, community behavioral health preferred Licensure/Certifications * Licensed (fully or provisionally) to practice clinically (LCSW, LCAS, LCMHC) - full LCSW preferred! Knowledge, Skills, and Abilities * 12 Core Functions * Familiarity with the DSM-V for diagnostic and treatment purposes. * Familiarity with levels of care and treatment recommendations * Working knowledge of systems theory and/or other counseling theories and substance abuse treatment. * Solid understanding of the symptoms and nature of substance use and mental health conditions * Excellent interpersonal and communication skills with a wide variety of constituents from diverse backgrounds. * Excellent organizational skills and attention to detail * Excellent written communication skills * Microsoft Office Suite * Knowledgeable of service definitions * Knowledgeable of Electronic Medical Records About SouthLight Healthcare Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package. Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Work directly with patients, Specialty Pharmacy staff, and clinic staff to manage the specialty medication needs of Mass General Brigham patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary service. Assist patients with benefit coordination and financial assistance, manage prior authorizations, and ensure patients receive their medications at the appropriate time. Principal Duties and Responsibilities: Work with physicians, nurses and pharmacists to ensure that each patient receives the medications he/she needs at the appropriate time: * Review medication regime with patient to determine which medications need to be dispensed * Process medication orders confirming that they are billed to all third parties correctly * Monitor patient concerns, charts and profiles to meet their medication therapy needs Support MGBSP Patient Needs: * Answer patient questions about the service, insurance issues, financial assistance needs, etc. * Ensure all questions are answered timely and accurately * Ensure clinical questions are appropriately escalated to a pharmacist * Ensure employee back-up coverage is trained and knowledgeable * Report any Patient Safety Events according to MGB SP guidelines Commit to Building Relationships: * Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, coworkers, prescribers, nurses and patients to build/support the services we provide * Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served * Improve processes to facilitate communication and service between patient, and clinic, infusion center and discharge pharmacy teams to ensure accurate and timely delivery of medications * Participates in MGB SP Clinical Subcommittees Act as the insurance specialist: * Understand Medicare/Medicaid regulations and billing guidelines as they pertain patient pharmacy benefits * Understand billing primary, secondary and tertiary insurance claims * Resolve any billing issues and obtain Prior Authorizations for medications. * Obtain benefit information and verify patient insurance eligibility and level of coverage * Cross train within PCC roles as directed to support emergent and ongoing business needs. Qualifications * Pharmacy technician experience, or equivalent combination of education and related experience working directly with patients in a healthcare setting. Experience with prior authorizations and their renewal, and medication and financial assistance renewals are a plus. * Computer skills (Microsoft Office, Excel, Word, Access). Experience with Pharmacy, EPIC or similar medical record software a plus. License/Certification/Registration: * Registered with State Board of Pharmacy or willingness to become registered upon hire. * CPhT-Certified Pharmacy Technician License in the State of Massachusetts. Minimum Experience: * High School diploma/GED Preferred Experience: * Four-year degree in healthcare-related field or four-year degree and experience in a healthcare setting. * Experience working with patients receiving Specialty Medications. * Proficiency on other languages a plus Additional Requirements: * Responsible for confidential data: Respect the confidentiality of all information, including information regarding patients, staff members or Health System business issues, and share information only with those who need to know * Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, advanced computer skills and proficient with medical terminology * Provide On-call support on a scheduled rotation * Respect the confidentiality of all information, including information regarding patients, staff members or * Health System business issues and share information only with those who need to know. Due to differences in scope of care, practice, or service across settings, the specific experience required for this position may vary Additional Job Details (if applicable) * M-F Full Time 830am-5pm ET (no weekends, MGB holidays are paid, on-call 24/7 rotation) * 100% onsite for the first 90 days, average 1-2 days per week after 90 days. A hybrid model after training will be issued: business needs will dictate this; must be flexible for monthly or weekly onsite attendance. Remote Type Hybrid Work Location 31 North Avenue Pay Range $21.78 - $31.08/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Part-Time Contract Grant Manager to join our team in our Charlotte, NC office. The Grant Manager will focus on researching and identifying corporate, foundation, and government grant opportunities; cultivating and stewarding relationships with granting organizations; working with staff to prepare compelling grant applications for the organization's strategic priorities; monitoring and reporting outcomes regularly to funders. This position will report to the Vice President of Development. The Big Brothers Big Sisters team is driven by the opportunity to provide Central Carolinas youth a chance to achieve their full potential. We need people like you who are ready to merge your talents with your passion to make a difference. Apply today and discover the power of mentorship and the impact of your work behind the scenes. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with the Vice President of Development, President and CEO, and key BBBSCC staff to identify the strategic and tactical needs that may be appropriate for grant support and technically. Develop and implement a comprehensive, written plan for identifying, qualifying, cultivating and soliciting institutional funders whose stated funding priorities match the mission and vision of BBBSCC, including: o Research process for qualifying target funders o Procedures for tracking grant activity in CRM or grant system o Compelling proposals, letters of inquiry, and funding requests that clearly convey BBBSCC's mission, programs, and needs. o A detailed grants calendar of deadlines for grant proposals and compliance/performance outcome reports Develop and implement a written plan for stewarding a portfolio of well-qualified prospects including: o Face to face visits o Thank-you letters, acknowledgments, and funder updates. o Reports, success stories, and impact updates outside of reporting requirements Work cooperatively with the Vice President of Development, President and CEO, and key BBBSCC staff to ensure grant requirements are communicated/understood and appropriate staff are held accountable for commitments/program effectiveness. Tell the BBBSCC story in a way that connects to identified funder priorities by: o Converting program metrics and stories into content that strengthens funding appeals o Monitoring funding trends in youth mentoring, equity, and education to guide proposals and strategy. EDUCATION & RELATED WORK EXPERIENCE Bachelor's degree in a pertinent field of study. Minimum three years related work experience. SKILLS AND KNOWLEDGE A proven track record of success securing six and seven-figure grants from private and corporate foundations Excellent communication skills, emphasizing the ability to listen and hear others Demonstrated integrity An articulated belief in the mission of BBBSCC The motivation and techniques necessary to organize the workload and schedule/meet deadlines in a timely manner Proven success in writing and securing federal grants A demonstrated ability to write accurately, persuasively, concisely, and technically Ability to set priorities and manage grant development strategies from conception through coordination and cultivation to completion Strong contributor in team environments Demonstrates enthusiasm and professionalism in their desire to excel in a non-profit environment. Proven record of success developing and executing effective stewardship strategies for a portfolio of institutional donors WORK ENVIRONMENT/PHYSICAL REQUIREMENTS Office environment. This position is located in our Charlotte office. Must be able to remain in a stationary position at least 50% of the time. Must be able to move about inside the office to collaborate with staff and leadership. Must be able to operate standard office equipment (computer, copier, printer). Must be able to lift office supplies and equipment up to 25 lbs. Must be able to travel up to 5% of the time for funder meetings or site visits. Must have a valid driver's license and meet state-required insurance minimums. Benefits Disability insurance Health insurance Paid time off Flexible schedule Nondiscrimination and Equal Employment Opportunity BBBSCC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or any other protected status. WE BUILD BETTER FUTURES Do you want to go home-every day-knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team, and make a difference in the future of your community. FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF We know that healthy, happy employees are more effective and enjoy their roles. We have policies in place that back it up. HYBRID OFFICE MODEL Our hybrid model combines the best of both worlds - being together at the office and finding time for remote work each week. WORK THAT MATTERS The work we do every day changes the trajectory of kids' lives throughout the Central Carolinas. COMPREHENSIVE BENEFITS Our job benefits help take care of your present and future. Access to group health insurance and retirement, and long and short-term disability. WE BUILD AND SUPPORT MENTORS. WORK IN A VALUES-ORIENTED COMMUNITY. CHANGE LIVES.

The Member Care Coordinator position is a non-clinician role that works in collaboration with the Care Management staff and/or quality improvement staff to support the multi-disciplinary team approach of patient care by meeting key performance indicators (closing care gaps, reducing hospitalizations, readmissions, ED utilization, and PMPM costs) and other organizational mandates as designated. The Member Care Coordinator may work remotely within regions to cover the needs across the state and/or may work on site at CCPN practices. Member Care Coordinators may directly assist members in improving their ability to improve their health outcomes. They also help design and implement systems to ensure the smooth operation of office functions and to support the Care Team. Member Care Coordinators may also work directly with assigned practices to assist them in addressing care gap closure under the direction of Provider Relations Representatives. This is primarily a remote position. Occasional in-person training and travel may be required. Essential Functions Receive and document all referrals from various sources into the Care Management documentation platform Verify eligibility and demographic information May complete Health Risk Screenings as needed Assist with mailing of educational materials, consent forms or other documents to the member as necessary Assist with referrals on behalf of the Care Management team Provide information for access and coordination of resources Assist member with care coordination and health care system navigation Provide culturally appropriate health education and information Provide general education and social support Advocate for members Identify care gaps and perform outreach to members in attempt to close gaps as requested Assist practice to submit supplemental data to health plans to provide documentation of gap closure as requested; assist with scheduling medical appointments and transportation as needed Assist to address with Social Determinants of Health as needed Access multiple EHR's to obtain and upload into the care management platform Access to Hospital/Data or Electronic Medical Record system will be required, as necessary Notify supervisor promptly of any issues with carrying out any duties assigned Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded Abide by department guidelines, company policies, and HIPAA regulations Perform other duties that assist in keeping the operations organized and functional Attend Departmental and corporate meetings, local and regional training, or other events as required Understand and uphold CCNC goals, objectives, and standards Travel using a personal vehicle will be required within the region and/or the State Qualifications High school diploma or GED required; or Licensed Practical Nurse 2-4 years minimum experience in a health care setting required 2- or 4-year degree in health-related field preferred Bilingual preferred Maintain a valid driver's license with current auto liability insurance Knowledge, Skills, and Abilities Knowledge of and experience working in patient or clinical data systems Computer skills required including various office software and the internet; experience with MS Office software preferred Knowledge of state and federal benefits system Excellent communication skills - oral and written Proficient Motivational Interviewing skills Organizational and time management skills Sensitivity to diversity of cultures, language barriers, health literacy and educational levels Knowledge of medical terminology Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives Able to shift strategy or approach in response to the demands of a situation Working Conditions The job environment is primarily an office or home environment. Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office and household conditions, as well as communicable disease could occur Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time Must be able to utilize office equipment, computer, keyboard and phone with or without assistive devices Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds Travel will be required within the region and/or the State

Competitive Compensation & Benefits Package! eligible for - Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Public Service Loan Forgiveness Qualifying Employer See attachment for additional details. Office Location: Remote option; Available for any of Partners' NC locations Closing Date: Open Until Filled Primary Purpose of Position: This position provides nonclinical administrative support to the PartnersACCESS call center. The Call Center Representative primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. Must maintain a high level of professionalism, patience and empathy working with callers who may be frustrated and may have complex medical, behavioral health, intellectual and other developmental conditions; and must still maintain the highest level of customer satisfaction by seeking first call resolution. Must live in North Carolina and preferably in Partners counties. Role and Responsibilities: Ability to learn complex information about two Medicaid health plans and their benefits. Work in a call center environment and interact with callers who are generally members and providers, to deliver information, answer frequently asked questions, and address complaints. Route calls to the appropriate resource. Including appropriately identifying and elevating those more complex or crisis calls. Understand Health/Mental Health (MH)/Substance Use (SU)/Traumatic Brain Injury (TBI)/Intellectual/Developmental Disability (I/DD) treatment needs, benefit information and referral of members calling to determine if they may potentially qualify for services. Review call notes, enrollments, registrations, or other identified documents for completeness and/or accuracy. Collect and enter demographic data into the electronic record, completion of appropriate forms, explanation of services, benefits and resources, verifies Medicaid and dispatch. Provide follow up calls. This position demands a high level of accuracy and confidentiality. Information must be handled according to NC standards and rules, state and federal laws and LME/MCO and NCQA standards, procedures, policies and protocol. Trained on the requirements, policies and procedures of the BH I/DD Tailored Plan operating in North Carolina and can respond to all areas within the Member Handbook and Provider Manual, including resolving claims payment inquires in one touch. Automation: Screenings are completed using standard and specialized computer programs. Inputs accurate information into the system and unlocks electronic service records with appropriate consents, enters all necessary data elements into data systems. Cooperative Efforts: Must be a team player and have a positive attitude. Establish and maintain effective working relationships within the unit, agency, and service system Consistently demonstrate professionalism, tact and diplomacy in handling volatile callers and/or working with contract providers and other external parties. Participate in Unit Staff meeting, Agency Staff meetings, (All staff meetings) and assigned committees. Interacts by phone with providers to provide information in response to inquiries, concerns, and questions. Interact with providers to provide information in response to inquiries about services and other resources. BH I/DD Tailored Plan eligibility and services. Knowledge, Skills and Abilities: Knowledge/Ability to Learn: Health, mental health, substance use, traumatic brain injury and intellectual/developmental disability service delivery and NC Medicaid Managed Care system as well as the resources available in the community. Call center functions, member population, potential for crisis issues, confidentiality laws and program protocols/policies. High level computer skills. Ability communicate effectively orally and in writing, have good keyboarding skills and be able to multi-task. Ability to provide technical assistance to both members and Providers. Ability to maintain confidentiality when screening and referring calls. Education/Experience Required: High School diploma and at least (1) year of healthcare and/or MH/SU/IDD/TBI experience. Education/Experience Preferred: Associate degree or higher and one (1) year of healthcare or MH/SU/IDD/TBI experience, or Associates Degree in Nursing (ADNs) and at least one (1) year of healthcare and/or MH/SU/IDD/TBI experience. Bilingual preferred (for one of the positions). Licensure/Certification Requirements: N/A

Department: 10706 Enterprise Corporate - Business Analytics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday 8:00AM-4:30PM - Flexible Pay Range $32.45 - $48.70 Major Responsibilities: * Analyze, develop, and improve BI solutions to meet business needs. * Collaborate with operations teams to help design and document metrics that align with strategic objectives and ensure effective use of data. * Support the translation of business requirements into well-designed BI solutions that meet organizational goals. * Provide accurate and complete documentation for all tasks, following industry standards. * Provide support for BI solutions, including problem analysis, design, implementation, and testing. * Manage project work and requests using appropriate tools and methodologies. * Support training and educating users on reporting tools and support upgrades/changes in all phases. * Participate in reporting team on-call pool within the IT ticketing system and support go live/implementations. * Seek ways to improve professional skills by maintaining awareness of healthcare environment, EHR technology, and informatics trends in addition to Cogito certification/recertification. * Complete projects, requests and work that advance EHR and BI skills. Licensure, Registration, and/or Certification Required: * Epic certification(s) in relevant Cogito/reporting application (status of Certified or Accredited). Needs to be obtained within 5 months of starting first Epic class * Learning plan requirements to be provided with offer includes any missing Epic Cogito certifications needed to perform role. * Additional/alternative certification as appropriate based on BI solution & EHR platform. Education Required: * Bachelor's degree in Computer Science or a related field, or equivalent work experience Bachelor's degree in computer science or related field, OR equivalent experience in EHR applications and SQL report writing Experience Required: * No experience required with Degree. Equivalent experience in Epic applications and SQL report writing required without a degree. SQL report writing experience preferred. Knowledge, Skills & Abilities Required: * Demonstrate analytical and logical thinking, creativity, communication skills * Team player with a positive attitude, strong commitment to customer service and a desire to learn healthcare related systems and business processes. * Understanding or proficient with database querying and query design * Knowledge of BI tools * Broad based knowledge and understanding in both hardware and software * Proficient with Microsoft products * Understanding of EHR workflows and reporting * Understanding or proficient with data visualization concepts Physical Requirements and Working Conditions: * Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions. * Operates all equipment necessary to perform the job. * Exposed to normal office environment. * Remote work environment This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance Benefits and more * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Requirements Minimum Qualifications/Requirements: Valid Driver's License required. Bachelor's degree in human services, mental health or related area. Master's degree preferred. A minimum of 7 years' leadership experience in the field of human services or mental health A minimum of 10 years' experience working in the field of human services or mental health Experience in multi-site leadership preferred Strong relationship building and networking skills Displays the capacity/coachability for future growth and development as a leader Ability to travel as needed This role is Fully Remote to Residents of North Carolina only. You're the right fit for the State Director of North Carolina if… You have a passion for growing and developing leaders. You enjoy knowing you're making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify. #TCFFSD Salary Description $90k-$100k annually

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB Vaya Health manages Medicaid and other publicly funded health care services in a multi-county service area in North Carolina. Vaya's Contracts Team, within the Legal Department, is responsible for administration and oversight of the vendor management life cycle, including contracting. This position reports to a Contracts Manager. This position is part of a team that manages Vaya Health's provider and vendor contracts. Working closely with the Information Systems Department (ISD), Finance, and Provider Network Operations departments, the Contracts Team is responsible for managing the full cycle contracting process which includes: developing and implementing contract templates, distributing provider and vendor contracts, coordinating and tracking contract execution, ensuing data integrity, communicating with vendors and providers related to contracts, and storing and tracking executed contracts. The Contracts Specialist's work will involve management of the storage and tracking of contract documentation and data in accord with Vaya's contractual and regulatory obligations, in addition to the coordination of the signatory process required for contract finalization. Beyond the administrative requirements of the position, the position will support the supervising Contracts Manager and the Contracting and Vendor Management Director in meeting reporting requirements and must exhibit a facility with accurate data entry and management, with exacting attention to detail, as well as working with the electronic database from which the data will be reported. Most work will be driven by collaboration with work done by the Legal Team and Contract Managers, as well as the Contracting and Vendor Management Director, and the ability to work with a team is critical to the position's responsibilities. ESSENTIAL JOB FUNCTIONS Contracts and Vendor Management Life Cycle Support: Co-manage with other Contracts Specialists the Contracts Team email inbox. Support the Contracts Team in coordinating user set-up and providing to Vaya employees and vendors technical assistance and training, as necessary, for the CLM platform. Enter contract set-up details within the Vaya CLM platform and review and administratively approve contract requests within the CLM platform's contracts workflow. Assist Contracts Managers with training and helping internal business units enter accurate contract requests. Using established templates, prepare agreements and amendments as requested and for review by the supervising Contracts Manager, Contracting and Vendor Management Director, or Sr. Associate General Counsel. Assist in tracking the contract approval and execution process, as well data collected to support the management of vendor relationships throughout the life of each Vendor contract. Send contracts for execution through the CLM platform or DocuSign. Distribute and track Vaya provider and vendor contracts. Organize, store, and archive all Vaya contracts in paper format and/ or within the electronic contracts lifecycle management platform (“CLM platform”) and SharePoint, with corresponding management of the data maintained in those repositories. Gain advance knowledge of how to use Vaya systems, including the CLM platform. Assist with input and the ongoing maintenance of the integrity of provider and vendor data in Vaya's contract lifecycle platform and any other system in which such data is maintained. Maintain and update contracts tracker and spreadsheets. Coordinate and schedule meetings with vendors and providers for the Contracts Team, as needed. At the direction of the supervising Contracts Manager, the Contracting and Vendor Management Director, or Sr. Associate General Counsel, perform timely audits of data in the CLM platform and follow up with Contracts Team and Legal Team staff to ensure timely and accurate entry and updating of data. Assist Contracting and Vendor Management Directors with managing and updating active Legal-approved templates within the CLM platform and in SharePoint. Prepare forms, PowerPoints, and other documentation needed for the presentation of contracts training and presentations, at the direction of the Contracting and Vendor Management Director or Contracts Manager. Assist the Contracting and Vendor Management Director in preparing for presentation reports to Vaya's Leadership, Board of Directors, NCDHHS, and Vaya delegated subcontractor governance and oversight committees. Assist in processing vendor registration forms within the CLM's vendor management relationship application. With direction from the Contracting and Vendor Management Director or supervising Contracts Manager, compile, enter, and manage data collection and aggregation for reporting regarding contract status, content, and other data maintained within the Contracts Team's systems. Assist the Contracting and Vendor Management Director and supervising Contracts Manager with the onboarding, training, contracting, monitoring, and/or assessment of designated vendors within the CLM. Update and maintain key performance indicators, service level agreements, and other contractual requirements in the CLM, including in the vendor management relationship application. Monitor timeliness of documentation, submission and completion of reports, and other inputs by internal and external stakeholders in the CLM. Liaise with designated internal points of contact and/or vendor to input data and monitor data elements into the CLM or vendor relationship management application. As directed by the Contracting and Vendor Management Director, collaborate with the External Review and Delegation Oversight Teams and designated internal points of contact for the vendors to ensure appropriate monitoring of the CLM and contract occurs. Special Projects: Work on assigned projects as needed to improve contract and vendor management activities, improve data integrity, contractor communications, and other projects that impact Vaya's contracting and vendor management functions. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KNOWLEDGE, SKILL & ABILITIES Experience with or ability to quickly master a client relationship management/ vendor life cycle management software portal A demonstrated knowledge of departmental programs and practices/processes, with the ability to apply knowledge to resolve problems/inquiries in order to process information and complete assigned tasks. Strong team player who understands the role of the position, respects boundaries, welcomes collaboration, respectful of others, and demonstrates the ability to work harmoniously with a diverse workforce. Exceptional interpersonal and communication skills, and the ability to make prompt decisions based upon relevant facts and established processes. Problem solving and conflict resolution skills as required to balance the needs of both internal and external stakeholders. Detail oriented, with ability to independently organize multiple tasks and priorities, and to effectively manage workload under pressure of deadlines. Ability to manage large amounts of simple and complex data. Experience with data analysis preferred but not required. Solution-focused and committed to self-accountability. Critical thinking skills and the highest level of professional judgment will be needed for all aspects of the job, but particularly in relation to the vendor relationship management and oversight responsibilities associated with the position. Excellent time management skills, including the ability to manage competing priorities and to complete tasks in a timely and accurate manner. Highly productive and motivated individual who takes pride in a job well done. Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.), SharePoint and DocuSign is required. Ability to learn and establish proficiency with an electronic contract lifecycle system that includes communications, tracking, and reporting functionality. Familiarity with DocuSign, SharePoint, and Icertis vendor management software a plus Willingness to travel as needed. Thorough knowledge of how to use standard office equipment, including printers, scanners, and fax machines. QUALIFICATIONS & EDUCATION REQUIREMENTS Bachelor's degree required preferably in business administration or related field. Three (3) years of experience in procurement, contracting, business operations. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists, and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

The Medical Dosimetrist is a member of the Radiation Oncology team who has knowledge of the overall characteristics and clinical relevance of radiation oncology treatment machines and equipment. They have the education and expertise necessary to generate radiation dose distributions and dose calculations in collaboration with the Medical Physicist and Radiation Oncologist. **Medical Dosimetrist - Radiation Oncology** **Location:** Greater Salt Lake City Area (South Market) **Organization:** Intermountain Health **Join Our Growing Radiation Oncology Team** Intermountain Health is expanding its Radiation Oncology services to two new locations in 2026, and we're seeking a **Medical Dosimetrist** to join our dynamic team on-site, hybrid or fully remote. This is an exciting opportunity to work with advanced technology, collaborate with experienced professionals, and help deliver cutting-edge cancer care. **Why You'll Love This Role** + **Innovative Practice:** Participate in advanced treatment techniques including frameless SRS with HyperArc, Lattice SFRT, tattoo-free SGRT setups, cooperative group clinical trials and extensive use of SBRT & hypofractionation. + **Collaborative Environment:** Work closely with 5 physicians, 4 physicists, and 3 dosimetrists across four sites in Park City, Provo, American Fork, and Saratoga Springs. + **Flexibility & Growth:** Choose an on-site, hybrid, or fully remote schedule while benefiting from well-established workflows that foster efficiency and the chance to help shape new clinical programs. + **Lifestyle & Location:** Enjoy Utah's incredible outdoor recreation with world-class skiing, hiking, and national parks **Technology & Programs** + **Treatment Platforms:** Varian TrueBeam systems with RapidArc at all sites + **Imaging & Simulation:** VisionRT SGRT, Philips Big Bore CT simulators (3 locations) + **Software:** Eclipse v18 TPS with GPU acceleration, Aria R&V, Full Radformation suite (ClearCheck, ClearCalc, RadMonteCarlo, EZFluence, AutoContour) **Your Role** As a Medical Dosimetrist, you will: + Design and calculate accurate radiation treatment plans for a variety of techniques including IMRT, VMAT, SBRT, and SRS. + Collaborate with physicians and physicists to optimize treatment plans for safety and efficacy. + Ensure compliance with departmental protocols and regulatory standards. + Support implementation of new technologies and treatment techniques. **Qualifications** **Minimum:** + Graduate of a JRCERT-accredited Medical Dosimetry program or equivalent. + Certified Medical Dosimetrist (CMD) or eligible for certification. **Preferred:** + Experience with Eclipse TPS and Aria R&V. + Familiarity with advanced techniques such as SRS and SBRT. **Physical Requirements** + Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. + Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. + Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) + May be expected to stand in a stationary position for an extended period of time. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. **Location:** Intermountain Health American Fork Hospital, Intermountain Health Park City Hospital, Intermountain Health Utah Valley Hospital **Work City:** Park City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $62.44 - $96.34 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Job DescriptionDescription: Billing and Insurance Specialist will provide essential support to our out-sourced billing provider, ensuring claims for medical and dental patient services are filed accurately and timely, resolving claims and coding-related issues, and ensuring patient accounts are accurate. The Specialist will work collaboratively with other members of the organization to maximize accuracy, efficiency and promptness of the claim life-cycle. Minimum of 1 year remote work experience, with a strong work ethic. Accounts Receivable and claims follow up experience required. Must live within driving distance to our Asheville, NC office. Background check and Drug screen required. AMH offers the following benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance EOE. No recruiters or phone calls please. Requirements: EDUCATION/EXPERIENCE Billing or Coding certification preferred Experience with Medical and Dental preferred Two years of experience in billing operations of a health facility Ability to observe and document work-flows Clinical knowledge sufficient to converse with Physicians, Nurse Practitioners, and Physician Assistants Excellent communication and interpersonal skills with the ability to follow-up and develop positive relationships Strong healthcare software experience Ability to read and comprehend general instructions, correspondence, and memos Schedule: 8-hour shift Day shift Monday to Friday Ability to commute/relocate: Asheville, NC 28801: Reliably commute or planning to relocate before starting work (Required) Education: Associate (Preferred) Billing & Coding Certification (Preferred) Pay: From $19.00 per hour Benefits: Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world's largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines. LabCorp is seeking an **Associate Director, Global Client Delivery,** to join our **Central Labs Services** team. In this position, you will be accountable to create, implement and advance the Study Management function's vision and strategy in alignment with the Global Project Management (PM) strategy. This position is directly responsible for the day-to-day management and supervision of the study management team to ensure the successful implementation of the global project management strategy, structure, process, and metrics to deliver outstanding customer satisfaction. The Associate Director will ensure integrated services with other global parts of Global Project Management, across departments and business units, focusing on innovative solutions to meet the needs of the pharmaceutical and biotech industries. The three primary areas of focus are: + People: Provide an environment where people can build their careers and thrive + Process: Contribute to an ongoing and sustainable improvement in cost, quality and service delivery for the Portfolio Manager, GSM and SDL functions. + Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program with focus on continuous improvement. **This is a remote opportunity and can be located anywhere in the US. Indianapolis metro area preferred.** **Responsibilities:** + Manage and supervise the day-to-day operations of the project management team including but not limited to: + Ensure the development of a competent workforce to meet growth plans within budget. + Ensure the seamless integration of project management services and influence pan-Labcorp Drug Development as necessary. + Accountable for the activities and outcomes of the project management team(s), taking corrective action where appropriate. + Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels. + Ensure consistent implementation, use, and review of SOPs. + Establish and monitor performance objectives for direct reports and take corrective action where appropriate. + Complete thorough, timely and well-documented performance evaluations and interim progress reviews. + Lead the study management team tasks related to planning, budgeting, and cross project management team issues. + Participate in the Project and Alliance Leadership team to establish strategy and business plans. + Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes. + Champion the PM Excellence strategy to continue to grow and enhance the PM competencies across the organization. Engage and partner with other PM pan-Labcorp Drug Development to share best practices and develop appropriate partnerships. + Drive a culture of continuous improvement, quality, and productivity. + Identify business growth opportunities and project management service enhancements. Monitor, track, and manage progress to the PM strategy. Share learning and best practices as appropriate. + Ensure all service failures and opportunities (CCLS and pan-Labcorp Drug Development) are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur. Share learning and best practices as appropriate. + Accountable for the effective management of the study management team budget as appropriate. + Effectively partner and influence across CLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors to meet the growing and evolving client needs. **Minimum Experience Required:** + Minimum 5 years of people leadership experience + Experience managing a team of up to 20 plus is preferred + Excellent written, verbal, and interpersonal skills + Demonstrated high degree of initiative and ability to work collaboratively + Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment + Knowledge of regulatory requirements in clinical or laboratory settings + Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment + Proven strength in planning, problem solving, and organization + Consistent track record of driving continuous improvement and achieving results through leadership + Demonstrated ability to interact with, influence and inspire staff at all levels of the organization + Inclusive and engaging presentation and communication skills + Demonstrated leadership development capabilities **Minimum Education/Qualifications/Certifications and Licenses Required:** + 4-year degree + Clinical trial or central laboratory experience in a people leadership role + Regulatory experience (GXP) **Preferred Education:** + MBA or master's degree **Application Window:** closes at the end of the day 1/30/2026 **Pay Range:** 130-160K per annum All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** . **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Provider Network Analyst is responsible for providing technical support to Healthcare Analytics and the Provider Network Operations department by producing, analyzing, interpreting, and using reports needed for network analytics, monitoring of team and provider performance (volume and processing statistics), the generation of mass notifications for providers and data sharing across multiple platforms. Conducting network analysis through geo-access and other metrics to determine network needs across all levels of services. ESSENTIAL JOB FUNCTIONS Network Analysis: Responsible for the oversight and development of the annual Network Adequacy and Accessibility Analysis (Gaps Analysis) Responsible for Provider Network Operations oversight of network accessibility data as part of Tailored Plan requirements and the Network Access Plan Responsible for collecting, analyzing, and reporting provider network accessibility data as part of Tailored Plan requirements Support the ongoing monitoring of the Network Access Plan and implementing strategies to address gaps in the provider network Collect, analyze, and present detailed and statistical data and reports on provider network services for internal and external reporting Provide project management support for network development projects Direct the improvement of data analysis/presentation to support the use and understanding on statistical data Create and maintain dashboard reports to identify trends, outliers, and areas for improvement in the provider network Support the closed network provider enrollment process through the development of forms, policies, and business processes to maintain effective and timely business processes Support the migration of data through provider enrollment, credentialing, and contracting Interpret and evaluate data quality Develop programs, methodologies, and approaches for analyzing and presenting data to the Provider Network Operations department Maintain ongoing complex data analysis in support of ad hoc and scheduled reporting for internal and external stakeholders Generate routine network capacity reports Conduct surveys of providers and community stakeholders to determine the adequacy of services within the provider network Support quality improvement projects within Provider Network Operations and across the organization Provide support to internal and external Committees around provider specific data Ensure that the provider network meets the requirements set forth by the NC Medicaid vendor contract, delegation agreements, and national accreditation standards. Report Analysis Back up: Will back up the Value Based Analytics Managers with all roles and responsibilities Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Knowledge of office and business practices in the completion of daily responsibilities. Maintain knowledge of changes in policy, methods, computer operations, equipment needs, etc., as they pertain to departmental operations and activities. Knowledge of Quest Analytics and/or geo-access coding is preferred Knowledge of SQL, and Excel (i.e. Pivot Tables, VLOOKUP and other functions) is preferred Able to communicate effectively and have daily interpersonal contact with the public, providers, supervisors, and other employees. Ability to assemble information in a concise, clear, and effective manner. Able to use independent judgment as situations warrant. Ability to comprehend, interpret and apply regulations, procedures, and related information. Adept at producing and interpreting management reports for internal and external audits and senior management. EDUCATION & EXPERIENCE REQUIREMENTS An Associate Degree in Human Services, Business Administration, or related fields of study and 8+ years of experience in reporting and data analytics OR A Bachelor's Degree in Human Services, Business Administration, or related fields of study and 5 years relevant experience in reporting and data analytics PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

LOCATION: Remote - This is a home based, virtual position that operates Monday -Friday from 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Senior Business Intelligence Developer works independently, and collaboratively, to elicit requirements and create specifications. They then design, architect, and implement complex and visually compelling reporting and business intelligence (BI) solutions (data visualizations, extract-transform-load (ETL), ad hoc querying, etc.) The individual in this position interfaces with various functional teams as required to support the BI solution delivery. They proactively identify needs or issues, develop strategies, and propose/implement technical and process solutions. The Senior BI Developer leads large, complex, or specialized projects and is the subject matter expert for the most complex BI solutions with responsibility for mentoring and training all levels of BI developers as well as customers. The Senior BI Developer interprets internal or external business issues and recommends best practices. They adapt precedent and may make significant departures from traditional approaches. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Business Intelligence (BI) Development: This position is responsible for designing and implementing BI solutions to enable the analysis of data to support strategic initiatives and ongoing business requirements. Solutions include, but are not limited to, end-user reports, ad hoc requests, data visualizations, extract-transform-load (ETL) systems, master data management (MDM), and other BI Solutions. This position is expected to proactively approach business units and create the best solution to address business needs and current infrastructure. Care will be given to provide accurate data to fulfill the requirements of the developed solutions. Care will also be given to design and build reusable and reliable code that ensures quality, performance, and responsiveness of reports. BI Planning, Design, and Implementation: This position will perform requirements analysis, design, and implementation of end-user requested BI solutions. As the Senior BI Developer, this position will work with the Business Intelligence Analyst to further define business requirements and provide specifications for end user sign off prior to development. This position will work with the Analytics Tester and other development team members to coordinate User Acceptance Testing, obtain end user satisfaction with developed product, and implement the final solution. BI Solution Administration and Documentation: This position shall demonstrate day-to-day adherence with change control procedures and practices and write basic technical documentation for all created BI products. This position will monitor the health and performance of supported systems and communicate potential service problems by identifying patterns occurring across separate BI solutions. Professional Development: This position is responsible for learning and improving upon the skills necessary to stay competitive in the field and coincide with the advances in technology. This position will participate in conferences, seminars, certification programs, etc. as applicable to ensure continued skill development and technical competency. Development and Execution of Industry Security Standards: This position is responsible for the development and execution of industry security standards as they relate to BI development and as supported by adopted policy. This position shall follow industry standards and best practices to ensure the security of information, communications, data, etc. when developing BI solutions Other Duties as Assigned. KNOWLEDGE OF JOB Must have extensive development, architecture, and configuration skills in Microsoft SQL Server. Must have extensive experience with SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) Must possess expert level competence with Microsoft T-SQL including complex queries and stored procedures. Must possess a high- Level of competence with Microsoft Visual Studio and Microsoft SQL Server Management Studio (SSMS) Must have proven experience in developing Business Intelligence solutions (reports, ETL, data visualizations, data extracts) Must have experience in gathering business and technical requirements and in preparing and documenting specifications. Must have experience with Microsoft PowerShell Must have a high- level of computer literacy with desktop and cloud-based productivity software such as Office365, Microsoft Office desktop applications, Microsoft Teams, SharePoint, and Skype. Experience using a source code control system is required; experience using Git for source code control is desirable. Knowledge of Microsoft Power Bi to develop and architect data visualizations is preferred. Experience working within an agile development process is preferred. Strong knowledge and experience in the development of BI solutions Proven ability to meet development commitments and manage expectations A proven ability to analyze end user needs, make proactive recommendations to improve existing processes and identify where BI development may create opportunities for improvement Proven ability to understand business processes and interact directly with internal customers and peers to provide sound business solutions Strong interpersonal skills including mentoring, coaching, collaborating, and team building Excellent verbal and written communication skills, ability to articulate ideas clearly Proven problem solver, with ability to debug complex processes Desire for constant improvement Must be able to work independently and as a strong team player Ability to work in a fast-paced, deadline driven environment running multiple projects simultaneously Must possess the integrity and decision-making skills necessary to work with and protect confidential personal health information. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Engineering, Computer Science, Management Information Systems, or related business field required. 5 - 7 years of development experience with computer industry related degree. 5 - 7 years of development experience in a healthcare or insurance related environment with any bachelor's degree. Degrees other than those listed can be accepted if there is significant work experience in a field related to the duties of this position. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL for this role. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in NC and hold one of the following): LCSW-A LMFTA LPCA LCMHCA LPA LCSW LMFT LPC LCMHC Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, North Carolina residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

LOCATION: Remote - this is a home based, virtual position. This person must reside in North Carolina or within 40 miles of the NC border. Work Schedule: Sunday - Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year. GENERAL STATEMENT OF JOB This position is within the Member and Recipient Services Department at Vaya Health. The Member and Recipient Services Clinician is responsible for providing an array of functions to assist consumers in receiving clinically appropriate assessments and services. Telephone calls come to the unit via a 1-800 number from members, recipients, families, agencies, organizations, professionals and others within Vaya's catchment area. The Behavioral Health Crisis service line operates 24 hours per day, seven days per week, 365 days per year and the employee is subject to working holidays and holiday rotation as deemed necessary by the business. The primary purpose of the position is to provide telephone screening and triage for callers and families who are seeking mental health, substance abuse, or developmental disability services. The unit assesses the nature of the caller's situation, determines the urgency of the caller's need, and makes a referral to the most appropriate service available based on the caller's location and insurance plan. Duties include linking callers to needed services within clinically appropriate time frames, including telephonic clinical triage and referral which includes a determination of need for urgent or emergent services. In addition to providing clinical support the position will also directly handle any telephonic requests for services at times of heavy call volume. The employee works productively and efficiently with a wide variety of consumers, families, agencies, professionals, law enforcement and others in the community. Callers may be in distress or in emergency or crisis situations requiring speedy assessment and intervention. Some callers are at risk to harm themselves or others and this risk must be accurately assessed. The high volume of calls requires the employee to balance the need to do a careful and accurate telephone assessment of the consumer's need and situation, with the need to be efficient in the use of time to complete the screening and triage interaction. The employee develops and maintains the knowledge and skills necessary to accurately assess and refer consumers from all disability areas, and also maintains a good working knowledge of resources available throughout Vaya's entire catchment area. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Handle telephonic requests for services, respond to member and recipient calls, and provide requested information: Member and Recipient Svcs Clinician perform clinical screening, triage and referral to callers needing services, answer and provide disposition to service request calls at times of heavy call volume, and handle crisis calls in the Member and Recipient Services Call Center. Member and Recipient Svcs Clinicians triage calls for urgency and facilitate access to crisis services when risk indicators are present. Where safety is at risk, the employee initiates immediate intervention via law enforcement or emergency medical assistance. Member and Recipient Svcs Clinicians will provide information and educate callers about the involuntary commitment process, as appropriate based on assessment of risk. The employee provides brief crisis interventions and/or support when indicated to facilitate the assessment process, encourages compliance, addresses safety issues, etc. Clinical functions are performed by the Member and Recipient Services Clinicians. Member & Recipient Svcs Clinician will inquire about the caller's needs, determine clinical urgency, review and confirm member and recipient eligibility, collect necessary demographic information, offer choice of available providers based upon the consumers request and service needs, and schedule appointments within established access time standards. The Member & Recipient Svcs Clinician will inform a Member Services Manager and/or appropriate Network Development staff of gaps and needs associated with trends that are detected within the services system for timely analysis and resolution. For information calls, this position will provide information about Vaya, the Vaya provider network, community resources, and about Medicaid services in the State of NC. Member & Recipient Svcs Clinician shall receive extensive training on customer services skills such as the use of appropriate tone, cadence, inflection, and choice of recovery oriented and/or person-centered wording. All Member and Recipient Services Representatives must adhere to NCMT Call Grading Rubric provided by NCDHHS. This position requires a high degree of communication skills and professionalism with various parties- members, recipients, providers, vendors, community organizations, legal guardians, and more. The Member and Recipient Svcs Clinician will complete warm transfers and linkages to a variety of different parties to assist the caller with correct linkage. Documentation in the electronic information system: The Member & Recipient Svcs Clinician completes call notes, forms, reports and other documentation as required. The Member and Recipient Services Clinician will complete required documentation at the time of call. This position requires a high degree of technical skills with utilization of multiple systems/logins throughout a phone call. Specialized projects and reviews: The Member & Recipient Svcs Clinician will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. This will require exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts. Problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers. Mastery of utilization review principles to resume continuity of care and clinical evaluations as needed for appropriate provision of intensive, crisis services and other levels of care to ensure linkage to correct services; Knowledge of documentation and clinical protocols for utilization purposes. Knowledge of linage, authorization and level of care determinations, assisting providers with creative problem solving to suggest alternative approaches to care. Clinical knowledge of managed systems of mental health and substance abuse. Knowledge of managed behavioral care practices. Ability to collaborate with providers and other agencies. Clinical knowledge of mental health and substance abuse treatment as a basis for clinical triage and referral decisions Comprehensive knowledge of resources and the ability to use a personal workstation. Knowledge of databases and data entry is essential. A degree alone does not prepare an applicant for this position. Experience providing mental health, substance abuse, or intellectual/ developmental disabilities services are essential. This employee should have knowledge of individual and group dynamics, and will learn de-escalation of telephonic situations, and a thorough knowledge risk indicators. Considerable knowledge of governmental and private organizations and resources in the community is beneficial. Considerable knowledge of the laws, regulations, and policies that govern MCO operations is beneficial. Skill in establishing rapport with staff/consumers in discussing their issues in a sensitive, supportive and nonjudgmental way is necessary. Ability to establish and maintain effective working relationships with community members and provider agency staff is necessary. Other skills or abilities require are as follows: Knowledge of behavioral health principles, techniques, and practices, and their applications to complex treatment and service provision. Considerable knowledge of person-centered and recovery philosophies. Familiarity with mental health, developmental disability and substance abuse disorders. The ability to remain professionally responsive in an ethical and sensitive manner to individual's needs throughout the course of the work day/shift. The ability to work responsibility and effectively with others for a timely resolution of the caller's needs. The ability to interact professionally and effectively with persons who are upset and who disagree. Knowledge of the laws, regulations, and policies which govern human services and utilization management. The ability to express ideas clearly and concisely orally and in writing, and to plan and execute work effectively and efficiently. The ability to utilize complex telephone and computer systems, and to read and document information electronically. EDUCATION & EXPERIENCE REQUIREMENTS Master's degree in a Human Services field (such as Psychology, Social Work, etc.) and at least two (2) years of post-degree-progressive experience providing services in the population served OR graduation from a State accredited school of nursing and two years of experience in psychiatric nursing which provides the knowledge, skills, and abilities needed to perform the work; or an equivalent combination of education and experience. Must possess a current and valid professional license or certificate in North Carolina; or possess a current and valid license or certificate from another state or be certified by the national accrediting body appropriate to their profession. (URAC HCC 5) Experience in the public mental health field and a thorough understanding of the services available in the catchment area is highly desired due to the complexity of the work of the organization. Prior experience in a Call Center environment in Behavioral Healthcare would be valuable for this employee. A degree alone does not prepare an applicant for this position. Experience providing mental health or substance abuse services are essential. No experience can be substituted for the formal degree. Licensure/Certification Required: Must possess a current, active, unrestricted professional license or certification from North Carolina in a Human Services field (such as Psychology, Social Work, Counseling, Marriage and Family Therapy, Addictions, etc.). Acceptable licenses include Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Addictions Specialist (LCAS), Doctor of Psychology (Psy. D.), PhD. Psychologist, Licensed Marriage and Family Therapist (LMFT) or Licensed Psychological Associate (LPA). For RN candidates, the employee must have a current, active, unrestricted professional license to practice as a registered Nurse in North Carolina by the NC Board of Nursing. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer. WORK SCHEDULE: Sunday -Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year.

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm EST. Incumbent needs to be close to the Asheville, North Carolina area and must have the ability to travel to the Asheville office if needed . GENERAL STATEMENT OF JOB The Infrastructure Engineer will be responsible for provisioning, installation, configuration, operation and maintenance of systems/networking/security hardware and software for the organization. Responsible for cloud computing including planning, management, designing, maintenance, and support. Responsible for planning, designing, and implementing core network infrastructure. Position will champion innovation within the organization; ensure that cloud, infrastructure and on-premises environment, and related procedures adhere to organizational policies. Position will work closely with business partners and vendors. This position will report to the Infrastructure Operations Manager. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Customer Service: Provide customer service support and consulting for Microsoft Exchange, Azure Cloud, and Core Network infrastructure Ensure documentation is always up to date and champion change management. Handle Tier - 3 escalated Service Desk tickets within the appropriate Service Level Agreement. Coordinate & execute after-hours maintenance activities. Participate in 24x7 on-call rotation All other tasks as assigned by Infrastructure Operations Manager or other MIS leadership. Operational Processes: Configuring firewalls, routing and switching to maximize network efficiency and security Set up hybrid connectivity for on-site and Azure environments Work closely with infrastructure engineers in ensuring operational readiness for launching secure and scalable workloads into public and hybrid cloud environments Design and perform network and security audits and other recovery processes following the company's disaster recovery and business continuity strategies Designing and implementing new network solutions and/or improving the efficiency of current networks Work closely with DevOps and cloud infrastructure architects and engineers to design, implement and manage secure, scalable and reliable cloud infrastructure environments Develop and implement strategies for improving or further leveraging networks such as LAN, WLAN, WAN, and SD-WAN. Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP Maximizing network performance through ongoing monitoring and troubleshooting Procuring network equipment and managing subcontractors involved with network installation Providing engineering services to meet business strategic needs based on holistic understanding of Data Center Operations (Operations, IT systems, SAN, NAS, Network, Windows/*nix Systems Administration, Command Center and DR practices). Implement infrastructure best practices for customers in areas such as CI, CD, performance, scalability, security, and availability Projects: Effectively manage time and priorities. Deliver projects on schedule and communicate issues with teammates and MIS leadership proactively. Provide recommendations and designs, coordinate planning across multiple teams, and execute well-planned improvements. KNOWLEDGE, SKILLS, & ABILITIES Ability to install, configure, and maintain server hardware, operating systems, and software is required. In depth knowledge of Linux, Scripting language expertise (PowerShell). In depth knowledge of the IaaS platforms (MS Azure) and SaaS platforms (Office 365). Standardize site surveying, positioning, and configuration for WLAN upgrades for coverage in office areas, large-scale manufacturing warehouses, and outdoor layouts Integrate new company acquisitions and mergers including circuit cutovers, equipment upgrades, and detailed walkthroughs with onsite technical personnel Provide high-level roadmap and best practice recommendations to optimize both the cloud and core network infrastructure. Involved in building security model, VPC, for databases on Cloud platform. Coordinate integrated network operation efforts, IT planning, security, and other technical areas at assigned data centers Apply critical thinking to quickly identify problems and implement solutions with minimal downtime. Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance. Using logic and wholistic analysis identify the strengths and weaknesses of different approaches. Be able to qualify decisions with solid reasoning and justification. Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised. Effectively collaborate in a team environment or work independently as needed. Provide mentorship to others and perform knowledge transfer as required. Maintain awareness of advances in information technology and developments in cyber security realms. Ability to communicate effectively both orally and in writing. Strong work ethic is required. EDUCATION & EXPERIENCE REQUIREMENTS High School Diploma or GED required. Associate Degree or higher in Computer Science or related field preferred. Must have 5 years of experience in some combination of Azure Cloud System/Server Engineering or Network Infrastructure. Licensure/Certification Preferred: Azure Administrator Associate or Vendor Specific Network Certification (CCNP, Fortinet, Aruba) Azure Fundamentals or Comptia Network+ PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENTS: Incumbent needs to be close to the Asheville, North Carolina area and must have the ability to travel to the Asheville office if needed . SALARY: Depending on qualifications and experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.