Technical Support Engineer jobs at NetApp - 49 jobs

Solutions Engineer, Mid-Market, US Public Sector Meet the Team You will be part of one of Cisco's fastest-growing, disruptive, and innovative sales teams and the talent engine for Cisco Sales. We serve our customer's life cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions. We succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile and adopt technology fast to serve students, citizens and civil servants and strengthen their communities. We are confident our sales model provides you with unlimited opportunities to succeed at Cisco. Our culture is one of support and empowerment. The Global Virtual Sales and Engineering (GVSE) team is a dynamic and multicultural team that consistently delivers technology sales, contributing to profitable growth. We are accountable for the entire SMB and Mid-Market segment globally. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will significantly impact how customers are driving value from these solutions and technology offers. You will discover an innovative, flexible, and award-winning working environment using the latest Cisco technologies to enable and empower you to perform to the very best of your abilities. Our teams can adapt quickly to market changes and are highly encouraged to give back to our local communities. Your Impact Cisco is seeking a Solutions Engineer (SE) with a primary skillset in Enterprise Networking and secondary knowledge in one or more of the following areas: Cyber-Security, Cloud/AI, and Collaboration. The Solutions Engineer is a customer-focused technical sales professional who ensures that technical information and guidance is provided to the customer, delivering meaningful outcomes based on Cisco's product and services portfolio. The SE will partner with our specialist Inside Account Executives (iAE) in a pre-sales technical function, showcasing Cisco solutions, providing customer presentations, performing technical demonstrations, creating BoMs, and running proof of concept activities. The SE will partner, consult, influence, and design solutions to allow the customer to meet their desired outcomes. In addition to technology aptitude and the ability to learn quickly and stay current; the ideal candidate's interpersonal, presentation, and troubleshooting skills should evoke passion and confidence. Including the above, the SE will perform the following: Become a trusted technology advisor to the customer and the Cisco account team. Leverage an array of Cisco technology, services, and support specialists when necessary. Collaborate closely with iAEs in account planning activities. Educate the customer on Cisco differentiation, creating demand. Work with key partners to scale and set a brand preference to Cisco. Align Cisco's product and services capabilities to customers business drivers. Minimum Qualifications Translates customer and partner business needs into technical requirements. Knowledge of Cisco's Solutions and networking fundamentals. Passion for learning technology and applying knowledge to help customers be successful. Collaborative team player that is flexible in adapting to rapid change. Align Cisco's product and services capabilities to customers business drivers. Bachelor's degree in physical sciences, engineering, economics or mathematics or equivalent. 1+ years of industry-related experience. Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis is required. Preferred Qualifications CCNA, CCNP, CCIE or similar vendor certification preferred. Customer intimacy skills. Pre-sales experience preferred. Knowledge about the market, competition including solution, technology and offerings. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $153,000.00 to $198,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $170,300.00 - $247,200.00 Non-Metro New York state & Washington state: $163,800.00 - $237,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

**Introduction** The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries. **Your role and responsibilities** You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes. You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product. Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received. Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs. **Required technical and professional expertise** * Experience working as a support, sustaining or development engineer or directly related experience. * Hands-on experience in Kubernetes. * Linux Storage System administration experience, including system installation, configuration and maintenance. * Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. * Must be able to work and collaborate in a team setting and look to share knowledge with peers. **Preferred technical and professional experience** * Expertise in Ceph and Openshift. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction. Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world. You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success. This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career. **Your role and responsibilities** The Content Manager OnDemand Technical Support engineer: * Provides technical support assistance to customers using problem determination/problem source identification skills. * Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. * Communicates action plans to the customer or IBM representative as appropriate. * Recommends and implements new or improvements to existing technical support tools, procedures, and processes. * May provide training for and mentor others on the team. * Contributes to department attainment of organizational objectives and high customer satisfaction. * Documents problem solutions within the company knowledge base. * Manages requests and priorities daily. Your responsibilities Provide technical support assistance to customers using problem determination/problem source identification skills. Communicate action plans to the customer or IBM representative as appropriate. Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance. Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces). Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills. Recommend and implement new or improvements to existing technical support tools, procedures and processes. Contribute to department attainment of organizational objectives and high customer satisfaction. Demonstrate proficiency in the products supported by maintaining applicable technical certifications. May provide training for and mentorship for others on the team. Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution. Ability to document findings, create knowledge base articles, and contribute to support tooling. This job can be performed anywhere in the United States. **Required technical and professional expertise** Over 5 years of hands-on experience with Product development. Strong experience working as a full-time software developer in C, C++ & Java. Solid understanding of software development lifecycle and tools. Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting. Advanced skills in log analysis, trace interpretation, and root cause identification. Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD. Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs). **Preferred technical and professional experience** Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations. Over 5 years of hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries). Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets. Experience in CMOD performance tuning and capacity planning. Knowledge of CMOD indexing, retrieval, and archival processes. Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW. Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting. Experience in Computer Networks and Communication Advanced skills in log analysis, trace interpretation, and root cause identification. Experience with CMOD exits, user exits, and customizations. Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements. Knowledge of LDAP At least 1 year experience in Technical Support Experience with CMOD on Cloud or hybrid deployments. Exposure to enterprise content management (ECM) ecosystems including integration with external systems. Demonstrated communication skills. Analytical thinking, structured problem-solving techniques. Strong positive customer service attitude with sensitivity to client satisfaction. Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment. Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) **Responsibilities** Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases. **DUTIES & RESPONSIBILITIES:** + Provide customer and systems support of Oracle Integration Cloud (OIC) including Process + Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers + Use Oracle Cloud Infrastructure (OCI) + Collaboration with Oracle Fusion Application Products + Interact remotely with customers, partners, and software developers to provide technical advice and assistance. + Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. + Have the ability to analyse and resolve issues + Identify and document product defects + Review design specifications and external technical publications and provide feedback for product and document improvement. We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack. **Experience:** + Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters, + Good knowledge in Oracle Cloud Infrastructure, Oracle Database + Technical support experience & Troubleshooting skills **Desired Skills:** + Fusion Applications + Oracle Integration Cloud, SOA Cloud Service + Oracle Cloud Infrastructure(OCI) + Java Application Programming Interfaces (API's). **Essential Skills:** + Proven success in contributing to a team-oriented environment + Desire to work to one of IT leader industry + Excellent verbal and written communication skills in English. + Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events. + Ability to troubleshoot issues involving platform performance under load. + Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues. + Advanced customer support and communications skills. + Ability to read and interpret programming languages at a code level (especially Java). + Ability to learn new technologies quickly. + Demonstrate strong troubleshooting and analytical problem solving skills. + Able to multi-task and manage multiple technical issues reported by customers Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

As a member of the Support organization for Oracle Analytics (OAS, OAC, BDS, AIDP, DFS, DIS, Data Catalog), your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. **PLEASE NOTE THE FOLLOWING BEFORE APPLYING:** US Citizenship AND shift coverage required (on rotation - some weekends, holidays and weeknights are required). Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Experience with Oracle AI Data Platform or familiarity with similar services (Databricks, Snowflake, AWS EMR, Google BigQuery) and related big data technologies (Hadoop, Spark, Delta Lake). Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos. Experience in Data Lake architecture and deployments. Experience in Linux OS administration, networking, TLS/SSL, and SSO integration. Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake). Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate). Proficiency in Python and Shell scripting. Skills & Competencies: Deep understanding of Oracle's Big Data Service (BDS) , Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations. Strong experience with at least one major cloud provider, including storage, networking, and security. Debugging of Spark jobs, query optimization, and managing clusters. Experience with role-based access control, data governance, and encryption Cluster administration using Ambari and troubleshooting across the Cloudera stack. Real-time processing using Kafka, Flink. AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines. Working knowledge of cloud services, networking, system-level security, and distributed architectures. Experience supporting multi-tier enterprise applications. Personal Competencies: Strong customer focus with ability to handle escalations and technical deep dives. Structured problem-solving mindset. Self-motivated with a continuous learning attitude. Excellent communication, documentation, and global collaboration skills. Results-oriented with a passion for service quality and technical excellence. **Responsibilities** To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, Oracle AIDP and associated cloud services. Diagnose and resolve complex issues across the Hadoop ecosystem (e.g., HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie). Debugging of Spark jobs, query optimization, and managing clusters. Manage cluster configurations, upgrades, patches, and installations using tools like Ambari. Support real-time data processing frameworks (Kafka, Flink) and ETL pipelines (ODI, Informatica). Collaborate with OCI platform teams to support secure and scalable AI/ML data workflows. Engage in hands-on support for agentic frameworks (LangChain, Semantic Kernel, CrewAI) and RAG-based systems. Interact regularly with customers, build technical documentation, and contribute to knowledge sharing. Collaborate cross-functionally with product engineering, infrastructure, and cloud ops teams for holistic support delivery. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos. Experience in Linux OS administration, networking, TLS/SSL, and SSO integration. Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake). Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate). Proficiency in Python and Shell scripting. Skills & Competencies: Deep understanding of Oracle's Big Data Service (BDS) , Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations. Cluster administration using Ambari and troubleshooting across the Cloudera stack. Real-time processing using Kafka, Flink. AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines. Working knowledge of cloud services, networking, system-level security, and distributed architectures. Experience supporting multi-tier enterprise applications. Personal Competencies: Strong customer focus with ability to handle escalations and technical deep dives. Structured problem-solving mindset. Self-motivated with a continuous learning attitude. Excellent communication, documentation, and global collaboration skills. Results-oriented with a passion for service quality and technical excellence. **Responsibilities** To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, and associated cloud services. Diagnose and resolve complex issues across the Hadoop ecosystem (e.g., HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie). Manage cluster configurations, upgrades, patches, and installations using tools like Ambari. Support real-time data processing frameworks (Kafka, Flink) and ETL pipelines (ODI, Informatica). Collaborate with OCI platform teams to support secure and scalable AI/ML data workflows. Engage in hands-on support for agentic frameworks (LangChain, Semantic Kernel, CrewAI) and RAG-based systems. Interact regularly with customers, build technical documentation, and contribute to knowledge sharing. Collaborate cross-functionally with product engineering, infrastructure, and cloud ops teams for holistic support delivery. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Introduction** A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** Key to the role: * Identify and gather required diagnostics required to debug SBI/SFG issues * Analyze complex technical problems using logs, thread dumps, and network traces * Collaborate with all stakeholders (customer, support, development teams and vendors) for issue resolution * Participate in on-call rotation for critical production support * Conduct root cause analysis and implement preventive measures * Train and transfer knowledge to a team of Support Engineers Java Application Development & Support * Developing and/or supporting Java-based enterprise applications * Experience with application servers (WebSphere, WebSphere Liberty) * Understanding of Java memory management and garbage collection Troubleshooting & Debugging Skills * Expert-level skills in analyzing Java stack traces and identifying root causes * Proficient in capturing and analysing Java thread and heap dumps using tools (jstack, IBM Thread and Monitor Dump Analyzer etc.) and OS commands * Experience analyzing application logs * Strong analytical skills to correlate multiple diagnostic sources (logs, thread/heap dumps, network traces, etc.) Network & Protocol Knowledge * Hands-on experience capturing and analyzing TCP dumps using Wireshark or tcpdump * Deep understanding of network protocols: HTTP/HTTPS, FTP/SFTP, AS2, SMTP * Ability to troubleshoot SSL/TLS handshake issues and certificate problems * Knowledge of network routing, firewalls, and load balancers in B2B contexts Diagnostics & Problem Resolution * Proven experience gathering comprehensive diagnostics (application logs, system logs, thread dumps, heap dumps, network traces) * Experience determining which diagnostics are required based on issue symptoms * Ability to reproduce issues in test environments * Skills in creating detailed technical documentation and RCA reports **Required technical and professional expertise** Sterling B2B Integrator Expertise * Minimum 4-5 years hands-on experience with IBM Sterling B2B Integrator(SBI) and sterling File Gateway(SFG) (implementation and/or application support) * Deep understanding of SBI architecture, components, and workflows * Experience with business processes, services, and adapter configurations and troubleshooting * Knowledge and experience with SBI performance tuning, optimization and debugging * Good experience at collecting and analysing SBI logs, thread-dumps, pcap/network-trace and debugging using queuewatcher. **Preferred technical and professional experience** * Proficiency with Sterling B2B APIs (RESTful and SOAP web services). * Knowledge of EDI, JSON and XML message formats Database & SQL * Experience with relational databases (DB2, Oracle, SQL Server) used with SBI Proficiency in writing and optimizing SQL queries for troubleshooting Additional Technical Skills * Experience with Linux/Unix and Windows server environments * Knowledge of shell scripting and batch scripting * Understanding of integration patterns and EDI standards (X12, EDIFACT) * Exposure to containerization (Docker, Kubernetes) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Business Integration * Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy. Product/Process Improvement * Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. * Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements. * Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. * Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. * Translates feedback and creates processes and workflows for case resolution. Readiness * Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics. Response and Resolution * Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future. * Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. * Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. * Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues. Other: Embody our culture and values Qualifications Required Qualifications: * Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience * OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience. Additional or Preferred Qualifications: * Strong technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability * Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. * Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. * Industry certification in VMware and/or Cisco Networking strongly desired. * Fluency in Japanese Language (spoken and written) is highly desirable for business interactions in Japan and enhance regional collaboration. * This role requires flexibility to support critical operational needs. The candidate is willing and able to work non‑standard hours, including evenings, weekends, and other shifts as business demands. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

**Introduction** A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** Key to the role: * Identify and gather required diagnostics required to debug SBI/SFG issues * Analyze complex technical problems using logs, thread dumps, and network traces * Collaborate with all stakeholders (customer, support, development teams and vendors) for issue resolution * Participate in on-call rotation for critical production support * Conduct root cause analysis and implement preventive measures * Train and transfer knowledge to a team of Support Engineers Java Application Development & Support * Developing and/or supporting Java-based enterprise applications * Experience with application servers (WebSphere, WebSphere Liberty) * Understanding of Java memory management and garbage collection Troubleshooting & Debugging Skills * Expert-level skills in analyzing Java stack traces and identifying root causes * Proficient in capturing and analysing Java thread and heap dumps using tools (jstack, IBM Thread and Monitor Dump Analyzer etc.) and OS commands * Experience analyzing application logs * Strong analytical skills to correlate multiple diagnostic sources (logs, thread/heap dumps, network traces, etc.) Network & Protocol Knowledge * Hands-on experience capturing and analyzing TCP dumps using Wireshark or tcpdump * Deep understanding of network protocols: HTTP/HTTPS, FTP/SFTP, AS2, SMTP * Ability to troubleshoot SSL/TLS handshake issues and certificate problems * Knowledge of network routing, firewalls, and load balancers in B2B contexts Diagnostics & Problem Resolution * Proven experience gathering comprehensive diagnostics (application logs, system logs, thread dumps, heap dumps, network traces) * Experience determining which diagnostics are required based on issue symptoms * Ability to reproduce issues in test environments * Skills in creating detailed technical documentation and RCA reports **Required technical and professional expertise** Sterling B2B Integrator Expertise * Minimum 4-5 years hands-on experience with IBM Sterling B2B Integrator(SBI) and sterling File Gateway(SFG) (implementation and/or application support) * Deep understanding of SBI architecture, components, and workflows * Experience with business processes, services, and adapter configurations and troubleshooting * Knowledge and experience with SBI performance tuning, optimization and debugging * Good experience at collecting and analysing SBI logs, thread-dumps, pcap/network-trace and debugging using queuewatcher. **Preferred technical and professional experience** * Proficiency with Sterling B2B APIs (RESTful and SOAP web services). * Knowledge of EDI, JSON and XML message formats Database & SQL * Experience with relational databases (DB2, Oracle, SQL Server) used with SBI Proficiency in writing and optimizing SQL queries for troubleshooting Additional Technical Skills * Experience with Linux/Unix and Windows server environments * Knowledge of shell scripting and batch scripting * Understanding of integration patterns and EDI standards (X12, EDIFACT) * Exposure to containerization (Docker, Kubernetes) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

The Oracle North America Consulting organization provides architecture, implementation, and migration specialists that deliver professional services that align with and support the North America Sales organization and Oracle customer base. The Senior Oracle Cloud Infrastructure Technologist is a hands-on technical leadership role focused on designing, implementing, and optimizing cloud infrastructure solutions on Oracle Cloud. As a senior consultant, you will be responsible for delivering end-to-end cloud services, from strategic planning through to implementation, ensuring that all solutions are scalable, performant, highly available, secure, cost effective, and manageable, and aligned with OCI and industry best practices. This is a senior-level role requiring deep expertise in Oracle Cloud, as well as strong leadership and communication skills to work effectively with customer technical teams and business stakeholders to ensure customer requirements and objectives are achieved. This individual serves as a subject matter expert and trusted advisor who facilitates the migration and deployment of workloads from on-premise environments or other 3 rd party Clouds, to OCI. He/She works closely with strategic customers, to provide technical know-how, technology guidance, and detailed design and implementation expertise, with the primary objective of assisting customers in getting to production status and realizing the business value of the solution in OCI as quickly as possible. The Cloud Infrastructure Technologist manages creation and delivery of technical content, including detailed Cloud designs that function as build specifications, technical oversight of OCI build and migration efforts, and focus on automation and reusability. In this role, the technologist will engage with a wide cross section of internal and external stakeholders - Sales, Development, Support, and third-party partners to drive cloud adoption efforts. Acts as an acknowledged authority for customers and sales on technical cloud solutions and customer success. Viewed by peers as a leader and top contributor and by line management as a key business partner. This is an exciting position working with the latest Oracle Cloud technology, with great opportunity for recognition and career growth. **Responsibilities** **Cloud Technology Design & Strategy:** + Lead the design and implementation of Oracle Cloud Infrastructure (OCI) solutions, ensuring high availability, scalability, and security for enterprise applications. + Accelerate OCI adoption and usage by customers and partners. + Work closely with business and technical stakeholders to assess current infrastructure and develop cloud migration strategies that meet business requirements. + Provide expert advice on OCI services, technical solution patterns, and cloud adoption best practices. **Consulting & Implementation:** + Design and implement hybrid and multi-cloud solutions leveraging OCI, ensuring seamless integration with on-premise and other cloud environments. + Oversee the deployment, migration, and optimization of Oracle Cloud services including compute, storage, networking, security, and database offerings. + Perform infrastructure assessments, identify bottlenecks, and propose solutions to improve performance, reliability, and cost-efficiency. **Project Leadership & Collaboration:** + Lead and mentor a team of cloud technologist and junior consultants in the successful delivery of OCI-related projects. + Collaborate with clients' internal IT teams to ensure that OCI solutions align with organizational goals and comply with governance and security policies. + Coordinate and manage timelines, deliverables, and resources for cloud transformation initiatives. + Assist Cloud sales teams to architect and scope new engagements and solutions that grow Oracle Cloud adoption. **Cloud Security & Compliance:** + Ensure that all cloud solutions are secure, meet compliance requirements, and follow industry best practices (e.g., NIST, GDPR, SOC 2). + Architect secure, highly available, and resilient cloud environments, ensuring that client data is protected and disaster recovery plans are in place. **Continuous Improvement & Innovation:** + Stay current with the latest trends and advancements in Oracle Cloud and related technologies, and proactively apply new ideas to client projects. + Recommend and implement improvements to existing cloud technologies based on evolving client needs, business growth, and technology advancements. + Develop reusable Intellectual Property (IP) for the Consulting Delivery organization to help drive delivery efficiency and customer value. + Provide feedback to IaaS & PaaS Product Technology teams regarding product deficiencies and enhancements. Required Qualifications: **Education:** Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. **Experience:** + 10+ years of consulting or technology experience in cloud infrastructure technology and design, with at least 5 years focused on Oracle Cloud Infrastructure (OCI). + Proven experience in solutioning and deploying cloud solutions in large, complex enterprise environments, with emphasis on infrastructure as code, and devops and automation for infrastructure. + Expertise in cloud migration, multi-cloud, and hybrid cloud deployments. **Technical Skills:** + Hands on skills with Oracle Cloud Infrastructure (OCI) and/or other Cloud providers, such as Amazon Web Services, Microsoft Azure, Google/GCP. + Strong expertise in Oracle Cloud Infrastructure (OCI) including core IaaS and PaaS services like compute, networking, storage, identity and access management, and database/multicloud services. + Proficiency in cloud security best practices, including IAM, encryption, and compliance frameworks. + Hands-on experience with Infrastructure-as-Code (IaC) tools such as Terraform, Ansible, Chef, and OCI Cloud Shell. + Knowledge and understanding of DevOps and infrastructure automation with hands-on experience in any of the following technologies: + GIT, Chef / Puppet, Ansible, Docker, Kubernetes, and Mezos. + Python, Bash + JSON + Familiarity with Observability and Management cloud monitoring tools (e.g., Prometheus, Grafana, CloudWatch). + Virtualization and networking expertise with VMWare, KVM, Oracle VM, Hyper-V + Strong Linux and/or Windows system administration skills **Certifications:** + Oracle Cloud Infrastructure certification (Associate or Professional) is highly desirable. + Additional certifications in related technologies (e.g., AWS, Azure, Terraform, Security) would be a plus. **Communication & Leadership:** + Excellent client-facing skills with the ability to understand business needs and translate them into technical solutions. + Strong leadership and mentoring skills, with experience leading technical delivery teams. + Strong "security first" mindset when designing and building Cloud Infrastructure. + Excellent verbal and written communication skills, with the ability to produce clear and concise documentation and reports. + Comfortable with ambiguity. Able to work efficiently with cross-functional teams across geography and manage numerous projects simultaneously under deadline pressure with minimal guidance. **Preferred Qualifications:** + Hands-on experience with Oracle Cloud Databases (e.g., Oracle Autonomous Database, Exadata Cloud Service). + Experience with OCI integrations, API management, and microservices. + Knowledge of enterprise IT infrastructure, including networking, server virtualization, and storage management. + Familiarity with containerization technologies (e.g., Docker, Kubernetes) and container orchestration platforms. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (**************************************************************** . **Range and benefit information provided in this posting are specific to the stated locations only** CA: Hiring Range in CAD from: $102,400 to $152,400 per annum. US: Hiring Range in USD from: $141,800 to $232,200 per annum. May be eligible for equity and compensation deferral. Eligible for commission with an estimated pay mix of 70/30. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC5 Vacancy Type - Replacement Position This role regularly interacts with customers, prospects and partners across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset. **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Solutions Engineer, Mid-Market, US Public Sector Meet the Team You will be part of one of Cisco's fastest-growing, disruptive, and innovative sales teams and the talent engine for Cisco Sales. We serve our customer's life cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions. We succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile and adopt technology fast to serve students, citizens and civil servants and strengthen their communities. We are confident our sales model provides you with unlimited opportunities to succeed at Cisco. Our culture is one of support and empowerment. The Global Virtual Sales and Engineering (GVSE) team is a dynamic and multicultural team that consistently delivers technology sales, contributing to profitable growth. We are accountable for the entire SMB and Mid-Market segment globally. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will significantly impact how customers are driving value from these solutions and technology offers. You will discover an innovative, flexible, and award-winning working environment using the latest Cisco technologies to enable and empower you to perform to the very best of your abilities. Our teams can adapt quickly to market changes and are highly encouraged to give back to our local communities. Your Impact Cisco is seeking a Solutions Engineer (SE) with a primary skillset in Enterprise Networking and secondary knowledge in one or more of the following areas: Cyber-Security, Cloud/AI, and Collaboration. The Solutions Engineer is a customer-focused technical sales professional who ensures that technical information and guidance is provided to the customer, delivering meaningful outcomes based on Cisco's product and services portfolio. The SE will partner with our specialist Inside Account Executives (iAE) in a pre-sales technical function, showcasing Cisco solutions, providing customer presentations, performing technical demonstrations, creating BoMs, and running proof of concept activities. The SE will partner, consult, influence, and design solutions to allow the customer to meet their desired outcomes. In addition to technology aptitude and the ability to learn quickly and stay current; the ideal candidate's interpersonal, presentation, and troubleshooting skills should evoke passion and confidence. Including the above, the SE will perform the following: Become a trusted technology advisor to the customer and the Cisco account team. Leverage an array of Cisco technology, services, and support specialists when necessary. Collaborate closely with iAEs in account planning activities. Educate the customer on Cisco differentiation, creating demand. Work with key partners to scale and set a brand preference to Cisco. Align Cisco's product and services capabilities to customers business drivers. Minimum Qualifications Translates customer and partner business needs into technical requirements. Knowledge of Cisco's Solutions and networking fundamentals. Passion for learning technology and applying knowledge to help customers be successful. Collaborative team player that is flexible in adapting to rapid change. Align Cisco's product and services capabilities to customers business drivers. Bachelor's degree in physical sciences, engineering, economics or mathematics or equivalent. 1+ years of industry-related experience. Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis is required. Preferred Qualifications CCNA, CCNP, CCIE or similar vendor certification preferred. Customer intimacy skills. Pre-sales experience preferred. Knowledge about the market, competition including solution, technology and offerings. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $153,000.00 to $198,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $170,300.00 - $247,200.00 Non-Metro New York state & Washington state: $163,800.00 - $237,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

**Who You Are** Be the Architect of a Secure AI-Powered Partner Ecosystem The AI revolution won't be delivered by one company alone. It will be built, integrated, and scaled by a global ecosystem of trusted experts. As AI reshapes every industry, customers are turning to their partners to navigate this new landscape. Cisco provides the foundational, secure platform for AI, but our partners are the force multipliers who bring it to life. This is where you come in. We are looking for a strategic and influential Solutions Engineer to lead our technical engagement with our security partner community. This isn't just about supporting partner deals; it's about building and enabling a world-class ecosystem of technologists. You will empower our partners to become the go-to experts for deploying the secure AI-ready infrastructure of the future. If you are a leader who thrives on scaling expertise and building communities, we want to talk to you. **What You'll Do** As a Partner Solutions Engineer, you are the technical heart of our channel strategy. You will orchestrate our technical resources to enable, empower, and co-sell with our most strategic partners. Your mission is to build profitable, highly-skilled partner practices that can deliver the outcomes our customers demand in the Age of AI. **Minimum Qualifications** + 5+ years of experience in a technical, customer- or partner-facing role like pre-sales engineering, technical channel management, or professional services. + 3+ years of deep technical knowledge within cybersecurity. + Demonstrable experience building and maintaining positive relationships with customers and partners. **Preferred Qualifications** + BS/BA (EE/CS) or equivalent highly preferred. + Successful quota achievement preferred. + Experience in a partner-facing role with a strong understanding of the channel business model. + Proven track record of building and nurturing a technical community. + Experience acting as a technical advisor to senior-level stakeholders (e.g., CTOs, VPs of Engineering). + Demonstrated ability to deliver compelling presentations and effectively engage with stakeholders at all levels, resulting in increased client satisfaction and successful project outcomes. + Desirable experience includes delivering training courses, prior experience with Cisco or competitive security technologies, experience with programming languages such as Python. + Industry certifications such as CCIE or equivalent are highly valued. + Willing to handle up to 50% domestic travel. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $205,500.00 to $259,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $205,500.00 - $298,300.00 Non-Metro New York state & Washington state: $197,600.00 - $286,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Who You Are Be the Architect of a Secure AI-Powered Partner Ecosystem The AI revolution won't be delivered by one company alone. It will be built, integrated, and scaled by a global ecosystem of trusted experts. As AI reshapes every industry, customers are turning to their partners to navigate this new landscape. Cisco provides the foundational, secure platform for AI, but our partners are the force multipliers who bring it to life. This is where you come in. We are looking for a strategic and influential Solutions Engineer to lead our technical engagement with our security partner community. This isn't just about supporting partner deals; it's about building and enabling a world-class ecosystem of technologists. You will empower our partners to become the go-to experts for deploying the secure AI-ready infrastructure of the future. If you are a leader who thrives on scaling expertise and building communities, we want to talk to you. What You'll Do As a Partner Solutions Engineer, you are the technical heart of our channel strategy. You will orchestrate our technical resources to enable, empower, and co-sell with our most strategic partners. Your mission is to build profitable, highly-skilled partner practices that can deliver the outcomes our customers demand in the Age of AI. Minimum Qualifications * 5+ years of experience in a technical, customer- or partner-facing role like pre-sales engineering, technical channel management, or professional services. * 3+ years of deep technical knowledge within cybersecurity. * Demonstrable experience building and maintaining positive relationships with customers and partners. Preferred Qualifications * BS/BA (EE/CS) or equivalent highly preferred. * Successful quota achievement preferred. * Experience in a partner-facing role with a strong understanding of the channel business model. * Proven track record of building and nurturing a technical community. * Experience acting as a technical advisor to senior-level stakeholders (e.g., CTOs, VPs of Engineering). * Demonstrated ability to deliver compelling presentations and effectively engage with stakeholders at all levels, resulting in increased client satisfaction and successful project outcomes. * Desirable experience includes delivering training courses, prior experience with Cisco or competitive security technologies, experience with programming languages such as Python. * Industry certifications such as CCIE or equivalent are highly valued. * Willing to handle up to 50% domestic travel. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $205,500.00 to $259,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $205,500.00 - $298,300.00 Non-Metro New York state & Washington state: $197,600.00 - $286,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

The application window is expected to close on: 01/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The application window is expected to close on 1/30/26 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received Candidate must be located in or willing to relocate to Raleigh, NC Meet the Team As we continue to uphold our standard of excellence in Commercial Sales, we are embracing unprecedented innovation as a tremendous opportunity for growth. We succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile and agile and adopt technology fast to compete aggressively and grow their business. We are confident our Commercial model provides you with unlimited opportunities to succeed at Cisco. Our culture is one of support and empowerment. Your Impact You will provide technical direction and business guidance to the operation sales team. You will drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance. You will help meet operational revenue goals by driving creative programs and leading day to day activities. You will lead and grow systems engineering team talent and expertise and learn how to build a territory plan by compiling SE feedback and adding knowledge of market demand. You will create a technical resource plan for territory and collaborate with RM to prioritize and target team opportunities; review quantitative information to identify and explain trends. You will understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results. • Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately • Assist in qualified partner identification where appropriate • Monitor and approve requests for customer-focused pre-sales resources • Track and report team metrics for a given opportunity • Monitor and measure team progress against business plan and recommend changes as needed • Interact with business units to provide support for local region • Lead multi-functional projects within area of responsibility • Facilitate communications and understanding of customer requirements between customers, corporate, and the field • Actively seek feedback on self; recognize own capabilities and take initiative to continually improve • Advocate for continual improvement in customer experience to increase brand loyalty for Cisco • Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory. Minimum Qualifications • Bachelor's degree or equivalent work experience • 3-10 years industry experience • Ability to develop team members' capabilities in support of individual career goals and team objectives Preferred Qualifications • Experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value • Advanced understanding of internetworking industry trends, including new products and solutions. Can articulate trade-offs between Cisco and competitor products • Understand the customer's business model and has experience driving account and resource planning for region. Actively collaborate with Regional Manager to track plans and course correct as necessary. Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework • Understand the value of standard methodologies and apply methodologies and other tools to drive business results. • Build the capabilities needed to deliver the team's short and long term goals, including identification and development of a strong pipeline of the best talent from both internal and external pools • Executive communication and presentation skills Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $205,700.00 to $266,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $223,000.00 - $330,300.00 Non-Metro New York state & Washington state: $217,200.00 - $315,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer, FlashBlade on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashBlade product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs. Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score. WHAT YOU'LL DO Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely. Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks). Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering. Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members. Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management. WHAT YOU BRING A minimum of 3 years of experience in a professional enterprise level Technical Support role. Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment. Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space. Working knowledge of NAS, Linux, S3, NFS, SMB and Networking. Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor. We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $90,000-$137,000 USD WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at ********************** if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.

L3Harris is seeking a Systems Engineering Specialist who will be involved in activities directly related to the design, and development of complex, specialized SIGINT hardware/software systems to process and manipulate ISR data from multiple data sources. Essential Functions: Works closely with the customer to comprehensively design and implement new system functionality. Writes requirements, supports development, performs integration testing of new or modified products in a Systems Integration Laboratory and on airborne and ground-based platforms. Verifies and validates new baseline functionality while ensuring legacy functionality continues to work as intended. Interface with other Systems Engineers, Agile Development Engineering, Flight Line Test, Product Development, and Project Engineering to understand new baseline functionality. Work closely with L3Harris Internal Research and Development (IR&D) developing proprietary ELINT technology and capabilities. Follow existing standards to document system testing status and anomalies with system hardware and software and verifies subsequent anomaly fixes. Interfaces with the customer to ensure their satisfaction with system performance. Work with management to develop and adhere to schedules and budgets required to accomplish assigned work. Provide regular status updates for ongoing work efforts to management and the customer. Operational ELINT knowledge and experience. Work effectively in a fast-paced, dynamic environment with time-critical requirements. Excellent communication skills and ability to work effectively in a team environment. Microsoft Office expertise. Analysis of customer requirements, including system and sub-system trade studies, and detailed hardware and software specifications for systems, subsystems, and key components. Development of test planning/procedures of various test equipment including anechoic chambers, spectrum analyzers, and network analyzers. Entire Program/Engineering Life Cycle Phases and Activities. IRAD and Technical Baseline development. Requirements Management. FPGA engineer who provides FPGA input during the hardware/design phase and is the owner of the development activities. Working contract proposals. Travel up to 10%. Other duties as assigned by Supervisor. Qualifications: A bachelor's degree with four (4) years of Operational ELINT Field experience. Graduate degree with two (2) years of Operational ELINT Field experience. In lieu of a degree, a minimum of eight (8) years of Operational ELINT Field experience. Must have an active Secret Clearance at the time of hire with the ability to obtain a TS/SCI Clearance. Must be a U.S. Citizen. Preferred Additional Skills: Active TS/SCI clearance. Leadership - Task or IPT Leader. #LI-AH1

The Systems Engineering Specialist is responsible for supporting the requirements, design, development, test, integration, and continual health analysis of complex, specialized hardware/software MCS system. Essential Functions: Translate end-user requirements into collection system settings for use on delivered systems. Design and development of MCS system architectures incorporating specialized equipment, user interface and recording capability. Design and development of data transportation systems to retrieve and disseminate data from the delivered systems. Perform SIL management and system integration on delivered systems. Analyze data from delivered systems to verify proper operation and data fidelity and to support troubleshooting/repair efforts. Provide reporting to the end-user to aid in the final analysis/use of the data from delivered systems. Provide reporting to the maintainers of the delivered systems regarding anomalies in the data. Maintain/monitor/operate data transportation systems. Maintain records relating to the operation of the delivered systems. Translate the requirements of the customer into system level requirements documents. Perform requirement traceability methods and purpose, and systems engineering trade study process. Evaluate trade studies for accuracy and completeness. Evaluate alternative solutions and establish preliminary system design. Write subsystem specifications based on system level requirements. Review and evaluate electrical wiring diagrams to ensure design details trace to system requirements. Write effective verification test procedures ensuring system performance and capabilities meet system requirements. Conduct sub-system and system verification testing in SIL and on aircraft. Prepare effective presentations to communicate technical information to non-technical professionals. Develop and implement software and system test plans in a team environment. Experience working software development efforts. Basic knowledge of LINUX and LINUX network/LAN connectivity. Experience with DOORS, JIRA, or other Requirement's traceability products. Excellent written, oral, and presentation communication skills. Functional working knowledge of Microsoft Word, Excel, and PowerPoint. Working with subcontractors and US Government customers. Duties could include flying. Must successfully obtain Security+ Certification. Qualifications: Bachelor's degree with four (4) years of Systems Engineering supporting the requirements, design, development, test, integration and continual health analysis of complex, specialized hardware/software MCS systems. Graduate degree with two (2) years of Systems Engineering supporting the requirements, design, development, test, integration and continual health analysis of complex, specialized hardware/software MCS systems. In Lieu of a degree, a minimum of eight (8) years of Systems Engineering supporting the requirements, design, development, test, integration and continual health analysis of complex, specialized hardware/software MCS systems. Must successfully pass a class III flight physical. Must have an active Top Secret with SCI at the time of hire. Must be a U.S. Citizen. Preferred Additional Skills: Security+ Certification. Active Top Secret with SCI. #LI-AH1

Job Title: Specialist, Systems Engineer (COMINT/SIGINT) Job Schedule: 1st Shift 9/80 Job Requirements: L3Harris is seeking a Systems Engineering Specialist who will be responsible for working in the COMINT Systems team. This team is a dynamic, diverse team who supports geolocation and signals capabilities across multiple platforms and programs, primarily airborne. This team supports all phases of program systems engineering, from concept and proposal through flight test and delivery. The Systems Engineer will be responsible for working with the Customer, other Systems Engineers, and Software engineers to design, implement, and test new functionality. Typical duties will involve writing requirements, supporting software development, and integration testing of new or modified products across multiple programs. Essential Functions: Manage Requirements across multiple software release cycles in simultaneous development. Requirements derived for new capability added to legacy programs. Plan and conduct integration testing of new functionality while ensuring legacy functionality continues to work as intended. Full capability documentation, including CONOP, Use Cases, Sequence Diagrams, Requirements Specifications, Test Plans, Test Cards, User Manuals, and other technical documentation as required. Interface with other Systems Engineers, Agile Development Engineering, Flight Line Test, Product Development and Project Engineering to design, implement, and test new baseline functionality. Interface with the customer to gather user needs and ensure their satisfaction with system performance. Work with management to develop and adhere to schedules and budgets required to accomplish assigned work. Prepare and present technical results for internal and external program meetings. Develop, track and present technical metrics. Manage work packages using collaborative tools through all phases of the project. Understanding of System Engineering fundamentals and processes. Ability to thrive in an environment where tasking from multiple simultaneous efforts is required. Geolocation experience (Direction Finding or Collaborative Geo, e.g. NCCT, TNG), RF Hardware, or Signals Analysis, and RF Design understanding. Familiarity with Linux operating systems including comfort with Command Line Linux, and bash scripting. Work effectively in a fast-paced, dynamic environment with time-critical requirements. Excellent communication skills and ability to work effectively in a team environment. Able to meet deadlines and learn on the job while working in a team environment. Able to travel up to 10%. Occasional off-shift work (evenings, weekends) may be required to support aircraft flight test schedules. Other duties as assigned by Supervisor. Qualifications: Bachelor's Degree with four (4) years of Systems Engineering experience working in COMINT, Signals, or Geolocation. Graduate Degree with two (2) years of Systems Engineering experience working in COMINT, Signals, or Geolocation. In lieu of a degree, minimum of eight (8) years of Systems Engineering experience working in COMINT, Signals, or Geolocation. Must be able to successfully pass a class 3 Flight Physical and altitude chamber to support test flights. Must have an active Secret clearance at the time of hire with the ability to obtain a Top Secret with SCI. Must be a U.S. Citizen. Preferred Additional Skills: Active Top Secret w/SCI clearance. Cybersecurity Certification such as Sec+, CASP+, CySA or CISSP. Prior military SIGINT or RF maintenance experience. RF performance analysis (e.g. antenna gain, array design, RF cascade analysis). Direction Finding algorithms. Signals analysis, Digital Signal Processing, and Software development experience. Familiarity with containers. #LI-AH1

We are seeking a skilled and experienced Hardware Systems Engineer to join our team. The ideal candidate will have a strong understanding of both analog and digital video displays and KVM over IP, along with solid experience in computer components and hardware testing. This role requires collaboration with vendors, customers, systems engineers, and software engineers to ensure successful system deliveries and support for various projects. Responsibilities: Communicate with vendors and customers to gather requirements for new projects and provide solutions to program challenges. Work with other Systems Engineers and Software Engineers to understand processing and I/O requirements and identify suitable hardware. Serve as the primary site Point of Contact (POC) for KVM design, integration, and troubleshooting with minimal oversight. Serve as the primary hardware POC, collaborating with Systems Engineers to identify next-generation processors, Network Attached Storage (NAS), and network switches. Provide computer hardware and software support to technicians in production shops, including the ability to build test operating systems and flash hardware firmware. Support aircraft training systems and video conferencing design and installations. Prioritize tasks and support requests from multiple programs to ensure system deliveries occur on time. Troubleshoot and solve hardware-related lab and field issues, requiring a thorough understanding of mission systems and a methodical approach to problem-solving. Qualifications: Bachelor's Degree with 3 years of prior hardware experience. In lieu of a degree, there is a minimum of 7 years of prior hardware experience. Strong understanding of computer components (CPU, RAM, Motherboard, Network Cards, GPUs) and experience with BIOS, UEFI, BMC, and hardware security features. Proficiency with Linux and Windows operating systems for hardware testing and troubleshooting. Ability to create and understand design flow, system interconnect, and wire harness drawings supporting multiple aircraft and ground systems. Experience with generating and understanding hardware control drawings and processor drawings. Ability and willingness to travel 2-3 times per year. Position requires an active DoD Security Clearance along with the ability to maintain the stated clearance, which requires U.S. Citizenship. Preferred Qualifications: Experienced with KVM over IP. Experience supporting aircraft training systems and video conferencing design and installations. Ability to troubleshoot, solve hardware-related lab and field issues, and work closely with Greenville Hardware Engineers to define requirements.