Order expediter vs order management representative

The differences between order expediters and order management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order expediter and an order management representative. Additionally, an order management representative has an average salary of $38,236, which is higher than the $35,997 average annual salary of an order expediter.

The top three skills for an order expediter include delivery dates, purchase orders and expedite. The most important skills for an order management representative are order entry, purchase orders, and customer service.

Order expediter vs order management representative overview

	Order Expediter	Order Management Representative
Yearly salary	$35,997	$38,236
Hourly rate	$17.31	$18.38
Growth rate	-	-
Number of jobs	15,934	146,936
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

Order expediter vs order management representative salary

Order expediters and order management representatives have different pay scales, as shown below.

	Order Expediter	Order Management Representative
Average salary	$35,997	$38,236
Salary range	Between $28,000 And $45,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order expediter and order management representative education

There are a few differences between an order expediter and an order management representative in terms of educational background:

	Order Expediter	Order Management Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Order expediter vs order management representative demographics

Here are the differences between order expediters' and order management representatives' demographics:

	Order Expediter	Order Management Representative
Average age	43	43
Gender ratio	Male, 44.1% Female, 55.9%	Male, 27.3% Female, 72.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order expediter and order management representative duties and responsibilities

Order expediter example responsibilities.

Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
Develop custom forms and reports using XML publisher, discoverer reports.
Maintain IVR (interactive voice response) system's use as required by customer.
Respond to all inquiries via telephone, fax, written correspondence, e-mail and EDI.
Investigate and resolve issues with orders that show up in error in the automated fallout system.
Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Order expediter vs order management representative skills

Common order expediter skills

Delivery Dates, 19%
Purchase Orders, 17%
Expedite, 12%
Place Orders, 9%
AS400, 9%
Open Orders, 6%

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

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Office and Administrative Industry
Order Expediter
Order Expediter vs Order Management Representative

Updated January 8, 2025

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