Order expediter vs order processing specialist

Differences between order expediter and order processing specialist duties and responsibilities

Order expediter example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Develop custom forms and reports using XML publisher, discoverer reports.
• Maintain IVR (interactive voice response) system's use as required by customer.
• Respond to all inquiries via telephone, fax, written correspondence, e-mail and EDI.
• Investigate and resolve issues with orders that show up in error in the automated fallout system.
• Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
Show more

Order processing specialist example responsibilities.

• Manage escalations and expedites process in support of shorten interval requests.
• Review order enter by other CSR's and correct orders as needed.
• Create invoices, process return requests, issue RMA's, provide order status.
• Forward customer relate issues to appropriate CSR, enter all quotes into the system in a timely manner.
• Process payroll transactions timely and accurately which result in being cost-effective.
• Provide ancillary support including vendor payroll, vendor processing and payment acquisition.
Show more