Order expediter vs service order clerk

The differences between order expediters and service order clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order expediter and a service order clerk. Additionally, an order expediter has an average salary of $35,997, which is higher than the $32,890 average annual salary of a service order clerk.

The top three skills for an order expediter include delivery dates, purchase orders and expedite. The most important skills for a service order clerk are data entry, purchase orders, and order entry.

Order expediter vs service order clerk overview

	Order Expediter	Service Order Clerk
Yearly salary	$35,997	$32,890
Hourly rate	$17.31	$15.81
Growth rate	-	-
Number of jobs	15,934	84,974
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Associate Degree, 31%
Average age	43	43
Years of experience	2	2

Order expediter vs service order clerk salary

Order expediters and service order clerks have different pay scales, as shown below.

	Order Expediter	Service Order Clerk
Average salary	$35,997	$32,890
Salary range	Between $28,000 And $45,000	Between $25,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order expediter and service order clerk education

There are a few differences between an order expediter and a service order clerk in terms of educational background:

	Order Expediter	Service Order Clerk
Most common degree	Bachelor's Degree, 38%	Associate Degree, 31%
Most common major	Business	Business
Most common college	-	-

Order expediter vs service order clerk demographics

Here are the differences between order expediters' and service order clerks' demographics:

	Order Expediter	Service Order Clerk
Average age	43	43
Gender ratio	Male, 44.1% Female, 55.9%	Male, 12.2% Female, 87.8%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order expediter and service order clerk duties and responsibilities

Order expediter example responsibilities.

Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
Develop custom forms and reports using XML publisher, discoverer reports.
Maintain IVR (interactive voice response) system's use as required by customer.
Respond to all inquiries via telephone, fax, written correspondence, e-mail and EDI.
Investigate and resolve issues with orders that show up in error in the automated fallout system.
Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.

Service order clerk example responsibilities.

Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Order expediter vs service order clerk skills

Common order expediter skills

Delivery Dates, 19%
Purchase Orders, 17%
Expedite, 12%
Place Orders, 9%
AS400, 9%
Open Orders, 6%

Common service order clerk skills

Data Entry, 68%
Purchase Orders, 7%
Order Entry, 5%
Computer System, 3%
Customer Orders, 3%
Outbound Calls, 2%