Patient access representative jobs in Broken Arrow, OK - 227 jobs
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Patient Access Representative
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Customer Service Representative
Blackhawk Industrial 4.1
Patient access representative job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma*** WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. 2d ago
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Customer Service Representative
AEG 4.6
Patient access representative job in Tulsa, OK
Customer Service Representative - Ascension St. John Sportsplex (FC Tulsa Training Facility) Department: Guest Services / Facility Operations Reports To: Operations Manager Employment Type: Part-Time or Full-Time (Event-Based) About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa's premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This is a rare opportunity to combine operational leadership with community impact, joining a dedicated team committed to delivering exceptional service and experiences across Tulsa's leading sports and entertainment destination.
Position Summary:
The Customer Service Representative is the face of Ascension St. John Sportsplex, responsible for providing excellent guest service, assisting with event operations, and ensuring all visitors have a positive and efficient experience. This position supports front desk operations, responds to guest inquiries, manages facility check-ins, and coordinates with event staff to ensure smooth daily operations.
The ideal candidate is personable, organized, and thrives in a fast-paced, sports-driven environment.
Key Responsibilities:
Greet guests, teams, and visitors in a professional and friendly manner.
Serve as the first point of contact for phone calls, emails, and in-person inquiries.
Assist with player, coach, and team check-ins for tournaments, leagues, and facility rentals.
Manage cash and card transactions for entry fees, concessions, or merchandise sales.
Maintain a clean, organized, and welcoming front desk and lobby area.
Provide event and facility information to guests, including schedules and directions.
Support event staff with operational needs such as registration, signage, or setup.
Communicate effectively with management and coworkers to ensure consistent service delivery.
Uphold facility policies and help maintain a safe and enjoyable atmosphere for all participants.
Requirements:
High school diploma or equivalent required; some college coursework preferred.
Previous customer service, front desk, or hospitality experience preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a busy environment.
Basic computer proficiency and comfort using scheduling or POS systems.
Willingness to work evenings, weekends, and holidays as required by event schedules.
Positive, team-oriented attitude and professional demeanor.
Reliable transportation and punctual attendance are essential.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Do you have prior customer service, hospitality, or front desk experience?
Have you previously worked in a sports or recreation facility?
Are you comfortable working evenings, weekends, and holidays as required by event operations?
How would you describe your approach to providing excellent customer service in a fast-paced environment?
The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, including obtaining signatures and collecting applicable patient liability on accounts, as well as answering incoming calls. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter, and/or accurately update financial and demographic information into a computer; maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail-oriented. The position tends to be fast-paced at times, and you will be required to perform other job duties as assigned.
High School Diploma or equivalent (required).
Previous experience in insurance verification, patientaccess, or a healthcare-related field
Knowledge of insurance terminology, plans, and billing processes.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills, both written and verbal.
Ability to manage multiple tasks and work in a fast-paced environment.
Proficient with Microsoft Office Suite and experience with insurance verification or billing software.
Ability to maintain confidentiality and adhere to privacy and regulatory standards.
Epic experience is a plus.
Education: High School Diploma or equivalent (required).
Experience:
Previous experience in insurance verification, patientaccess, or a healthcare-related field is preferred.
Epic experience is a plus.
$26k-30k yearly est. Auto-Apply 60d+ ago
Patient Access Representative
Cleveland Area Hospital Holdings 3.7
Patient access representative job in Cleveland, OK
Full-time Description
Responsible for the registration of all patientsaccessing services at Cleveland Area Hospital with emphasis on patientaccess/satisfaction, insurance/demographic verification, obtaining authorizations/precertification for services and point of service collections, while maintaining accuracy, confidentiality, professionalism, and patient privacy continuously.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:
Adhere to all policies of the organization, including (but not limited to) job description, certification/licensure requirements, mission statement, HIPAA, confidentiality standard and patient's rights.
Make a positive contribution to the organization's culture and stay up to date with organization's communications and directives.
Greets all patients and guests and assists with access to services and ancillary departments within the hospital.
Properly identifies patients to register encounter in EMR system to ensure timely and accurate reporting/billing.
Demonstrates streamlined processes to maintain safety and quality through accurate patient identification, validates/updates Master Patient Index (MPI) according to departmental policy, protects personal health information, and accurately interprets physician orders, as evidenced by quality audits and reviews.
Responsible for distribution of patient related materials to ancillary departments.
Obtain patient or designee's signature on all necessary documents.
Obtain and verifies insurance eligibility through various systems.
Identify and collect copay, deductible, coinsurance, or any monies owed for services.
Check in visitor and vendors to ensure patient safety standard guidelines are met.
Complete required Medicare forms and questionnaires with patients or legal designee.
Adheres to HIPAA and EMTALA guidelines.
Verifies required information on physician's orders.
Obtains ICD10 and CPT codes to verify Medical Necessity to ensure reimbursement from CMS.
Functions as primary Switchboard Operator while maintaining registration standards.
Acquires authorization/precertification for applicable services.
Coordinates with daily schedules and schedulers to maximize registration time for pre-registered services.
Audit accounts for errors before each shift ends.
Complies with infection control guidelines by practicing proper hand washing, cleaning of PatientAccess areas, and documenting in SQSS.
May be responsible for daily deposit preparation.
Supply order and stocking.
Attend required department meetings.
Attend required educational, compliance and safety program sessions.
Complete required educational SWANK assignments.
Assist with training when required.
Adheres to department dress code policy.
Assists patients entering and exiting the facility.
Maintains a clean, well-organized work area
Other duties as assigned.
Note: The PatientAccess Department provides patient care 24/7. In order to provide the highest quality care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Cleveland Area Hospital's attendance policy. This includes holidays and inclement weather. Employees are expected to arrive at their position, in uniform, and using the hospital time system, be clocked in promptly at the beginning of their shift.
EQUIPMENT:
Computer and Printer
Copy Machine
Fax Machine
Telephone
Requirements
EDUCATIONAL/SKILLS REQUIRED:
High School diploma required. Must possess excellent communication and organizational skills. Working knowledge of computer-based applications and strong PC/keyboard skills are a must. Detail oriented, able to organize paperwork and flow of patient through the registration process while maintaining a professional image. Must be customer service driven.
EXPERIENCE:
1-2 years of experience in medical field, hospital, or physician office.
RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:
This position could have access to patient confidential records and must comply with HIPAA regulations as well as Compliance Policies.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for extended periods of time; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to push, pull 250 lbs. and lift 50 lbs. using appropriate body mechanics techniques. Utilizes good hearing, vocal and visual skills. Occasionally requires bending and stretching. Pushing and pulling. May be exposed to communicable diseases.
The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position.
EEO STATEMENT:
Cleveland Area Hospital/Lake Area Medical Associates is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and all other protected classes.
$27k-30k yearly est. 42d ago
Pharmacy Technician / Patient Service Representative
Brightspring Health Services
Patient access representative job in Tulsa, OK
Our Company
Amerita
Prepares technical and clerical tasks associated with the preparation, labeling and dispensing of pharmaceuticals. Plays an integral role in the inventory and quality assurance activities.
Schedule: Monday - Friday
8:30am - 5:30pm
• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance
Responsibilities
Coordinates and facilitates new referrals and admissions through collaboration with nurses, customer service and distribution
Conducts and documents initial and ongoing assessment of specific patient, drug and disease information to identify real and potential drug-related problems or needs
Escalates to a clinician as needed
Answers inquiries from patients, families, physicians and other healthcare professionals. Escalates to a clinician as needed
Maintains thorough and appropriate documentation in the customer/patient record of all clinical activities and communication with patients, physicians and other healthcare professionals
Coordinates and schedules the preparation of IV therapies and home medical equipment orders with the assistance of the Pharmacist
Helps coordinate patient care activities with Pharmacists, Nurses, other Technicians and Patient Care Coordinators
Prepares labels, prescriptions and compounding/mixing worksheets and completes and maintains product lot numbers, expiration dates and batch records
Generates delivery/pick slips under the supervision of the Pharmacist. Picks and pulls supplies and home medical equipment
Obtains supply inventories from patients/clients and communicates information obtained to the Pharmacist as required and documents all communication in patient progress notes on the pharmacy computer system
Participates in branch management, department and intra-departmental meetings and quality improvement activities
Adheres to all accreditation, OSHA, FDA, state, local and federal regulations and standards relevant to infusion pharmacy and home medical equipment
Other duties as assigned
Supervisory Responsibility: No
Qualifications
Successful completion of an approved/accredited pharmacy technician training program; IV certification preferred
Registered Pharmacy Technician license in state of practice per state regulations
National Pharmacy Technician Certification as required by the state board of pharmacy in state of practice
One to three (1-3) years of related pharmacy experience in a home care setting, retail, or pharmacy setting
General knowledge of drug terminology, pharmaceutical calculations, drug use and aseptic techniques
Flexible schedule with the ability to work on-call evenings and weekends on an as-scheduled basis
Effective mathematical and communication skills required
Basic pharmacy knowledge of reading and interpreting prescriptions
Ability to work independently, accurately, and efficiently
Valid driver's license, preferred
Driving Position: Yes
**To perform this role will require constant sitting and typing on a keyboard with fingers, and occasional standing, and walking. The physical requirements will be the ability to push/pull and lift/carry 10-30 lbs**
About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit ****************** Follow us on Facebook, LinkedIn, and X.
Salary Range USD $20.00 - $28.00 / Hour
$20-28 hourly Auto-Apply 14d ago
Registration Specialist - Admitting
Wagoner Community Hospital
Patient access representative job in Wagoner, OK
About the Role:
As a Registration Specialist - Admitting at Wagoner Community Hospital (WCH), you will play a crucial role in ensuring that patients receive the best possible care. You will be responsible for registering patients, verifying insurance coverage, and collecting payments. Your attention to detail and ability to multitask will be essential in this role. You will work closely with other members of the healthcare team to ensure that patients have a positive experience at WCH.
Minimum Qualifications:
High school diploma or equivalent
Excellent communication and customer service skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail and accuracy
Preferred Qualifications:
Experience with electronic medical records (EMR) systems
1+ years of experience in a healthcare setting
Responsibilities:
Register patients and verify insurance coverage
Collect payments and provide receipts
Answer patient questions and provide assistance as needed
Maintain accurate records and ensure that all necessary paperwork is completed
Collaborate with other healthcare professionals to ensure that patients receive the best possible care
Skills:
In this role, you will use your excellent communication and customer service skills to interact with patients and their families on a daily basis. Your ability to multitask and work in a fast-paced environment will be essential in ensuring that patients are registered quickly and efficiently. Your attention to detail and accuracy will be critical in maintaining accurate records and ensuring that all necessary paperwork is completed. Additionally, your experience with electronic medical records (EMR) systems and proficiency in English and Spanish (if applicable) will be beneficial in this role. Overall, your skills will be instrumental in providing high-quality care to patients at Wagoner Community Hospital.
$19k-25k yearly est. Auto-Apply 7d ago
Patient Services Representative
Bridgeview Eye Partners 4.6
Patient access representative job in Tulsa, OK
Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team! The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. LOCATION: Eyecare Assocaites of South Tulsa, Tulsa, OK WHAT WE OFFER:
Starting hourly wage based on previous experience
6.5 paid holidays per year
Approximately 10 days of PTO within first year
Full slate of benefits to include health, dental, vision, and 401k
Growth and wage increase through company paid certification program
ESSENTIAL RESPONSIBILITIES:
Greet patients in a friendly, professional manner
Answer phone calls, schedule appointments, assist in patient communications and recalls
Respond to patient inquiries about billing, procedures, policies and available services
Prepare patient chart prior to appointment and complete upon patient arrival
Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
Monitor patient flow throughout the office, properly communicating delays
Provide a safe and clean office environment
Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
Work Environment: Professional medical office environment.
$29k-33k yearly est. 12d ago
Hospital Based Patient Advocate
Elevate Patient Financial Solution
Patient access representative job in Tulsa, OK
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Tulsa, OK, with a Monday-Friday schedule from 8:00am-5:00pm.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.
Essential Duties and Responsibilities
* Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Complete the appropriate applications and following through until approved.
* Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked.
* Provide exceptional customer service skills at all times.
* Maintain assigned work queue of patient accounts.
* Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
* Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
* Conduct in-person community visits as needed to acquire documentation.
* As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
* Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
* Regular and timely attendance.
* Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* Some college coursework preferred
* Prior hospital experience preferred
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift.
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effectively communicate both orally and written, to a variety of individuals
* Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
* Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code.
* Hybrid positions require home internet connections that meet the Company's upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate's Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
#IND123
$27k-34k yearly est. 3d ago
Patient Care Coordinator / Front Desk
Jet Training LLC
Patient access representative job in Tulsa, OK
Job Description
Patient Care Coordinator
Department: Front Desk / Administrative
Schedule Type: M-TH 7:00am - 4:30pm ( No Friday's or Weekends) Job Type: Full-Time
Position Overview:
The patient care coordinator/front desk position at Neuropathy Treatment Clinic of Oklahoma is responsible for managing patient flow, coordinating appointment logistics, supporting the clinical team, and staying organized. Strong interpersonal and communication abilities will be key, as you'll engage with patients and staff on a daily basis. Being empathetic and patient-focused will help create a welcoming environment that makes patients feel valued and understood.Organizational skills are crucial for managing patient schedules and maintaining efficient front desk operations. A detail-oriented mindset will ensure accurate data collection and patient documentation.
Key Responsibilities:
Patient Interaction & Scheduling
Greet patients warmly and professionally upon arrival
Answer incoming phone calls and respond to voicemails promptly
Schedule, reschedule, confirm, and cancel appointments
Collect co-pays, accurately enter patient demographics, insurance, and clinical information in the EMR system
Monitor waiting area for cleanliness and patient comfort
Assist with general front office operations including faxing, scanning, and filing as needed
Uphold confidentiality, professionalism, and HIPAA compliance in all interactions
Qualifications:
High school diploma or equivalent required; college coursework or associate degree (required )
Prior experience in a medical front desk or administrative healthcare setting (required)
Proficient in electronic medical records (EMR) systems and general computer skills (required)
Excellent verbal and written communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Friendly, compassionate, and professional demeanor with patients and staff
Ability to work collaboratively as part of a multidisciplinary healthcare team
Benefits
PTO
401 K plan
Holiday PTO
Health Insurance/Dental Insurance
Life Insurance
Join a clinic that puts patients first and supports team collaboration to improve lives.
Apply today to be a part of the Neuropathy Treatment Clinic of Oklahoma's mission to deliver meaningful care with purpose and integrity.
$26k-36k yearly est. 23d ago
Patient Care Coordinator
Ennoble Care
Patient access representative job in Tulsa, OK
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Job Description:
Ennoble Care is looking for a full-time, experienced Patient Care Coordinator that will work out of our Tulsa, Oklahoma office,
who aligns with our motto, "To Care Is An Honor".
This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator, you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.
Responsibilities:
Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation:
Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Utilization of appropriate equipment to take vital signs
Utilization of appropriate equipment to draw laboratory studies as ordered
Qualifications:
Must be comfortable with speaking on the phone/in person for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be able to work full-time, Monday through Friday, 8:30am-5:00pm CST (or thereabouts), on-site in Tulsa, Oklahoma
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Knowledge of basic healthcare terms, conditions, roles, and basic care principles
Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
Skilled at taking, recording and interpreting vital signs
Skilled at drawing laboratory studies as ordered
Maintains strict hygiene and safety standards
PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU!
#red
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
$26k-36k yearly est. Auto-Apply 3d ago
Billingual Patient Service Representative (PRN)
Touchstone Medical Imaging 4.2
Patient access representative job in Tulsa, OK
Touchstone Medical Imaging is looking for a customer service-oriented professional to join our medical front office team at our location in Tulsa, OK. The Bilingual Patient Service Representative will be responsible for assisting patients with check-in, check-out, insurance verification, and scheduling.
This position is PRN and will work on an as needed basis. Saturday coverage needed.
Duties & Responsibilities:
Schedule Patients for Diagnostic Exams and Procedures
Assist with Authorization and Verifications
Checking In / Out Patients
Answering Multiple Phone Lines
Provide Accurate and Complete Information to Billing Office
Insurance Verification
Ensure Accuracy of Patient Data Entered Into System
Process Requests and Filing of Patient Records
Requirements:
1-4 Years Experience in Medical Office Setting or Hospital
Experience in Authorizations and Insurance Verification preferred
Ability to Handle Heavy Patient Volume
Strong Customer Service and Computer Skills
Ability to Multi-Task
Bilingual (English/Spanish) highly preferred
About Us:
Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.
The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.
$26k-29k yearly est. 12d ago
Front Desk Specialist Bilingual
Family & Children's Services Career Center 4.0
Patient access representative job in Tulsa, OK
Family & Children's Services, Oklahoma's leading community mental health center is looking for a personable, front desk specialist who can provide front desk support services in telephone operations, general front desk operations, client and public engagement, and other related responsibilities. Family & Children's Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction.
Requires a high school diploma or the equivalent, preferably with course work office administration, typing, and computer software. One year experience in medical office or healthcare with direct patient care/interaction in past 3 years required. Must be able to type a minimum of 30 WPM. Ability to work effectively with employees and clients under stressful situations; ability to work with agitated, mentally ill and/or substance-abusing public; ability to maintain an effective working relationship with agency employees; ability to maintain a professional manner at all times; and ability to maintain confidentiality. Good listening skills. Ability to manage multi-line telephone system and other communication technologies. Must possess strong computer skills.
$23k-29k yearly est. 60d+ ago
Patient Coordinator
Dermafix Spa
Patient access representative job in Tulsa, OK
Ageless Spa is seeking a dedicated and passionate Patient Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry. As a Patient Coordinator, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services.
Key Responsibilities:
Promote and sell spa services, treatments, and packages to new and existing clients.
Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction.
Meet or exceed sales targets by understanding client needs and providing tailored recommendations.
Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience.
Collaborate with the team to develop and execute promotions and strategies to attract and retain customers.
Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits.
Requirements:
Proven experience in sales or customer service in the wellness, spa, or hospitality industry.
Strong communication and interpersonal skills.
Ability to build positive customer relationships and understand client preferences.
Goal-oriented with a drive to meet and exceed sales targets.
Knowledge of spa treatments and wellness trends is a plus.
A proactive, self-motivated, and energetic attitude.
Strong organizational and time management skills.
Job Type: Part-Time (Availability to work 1 day on weekends)
Compensation and Benefit:
Base Salary: $2,300 to $2,500/month +commission
OTE (On Target Earnings): $100,000+ per year with base salary plus commission.
$2.3k-2.5k monthly Auto-Apply 60d+ ago
Insurance Verification Specialist
Parkside Hospital 4.1
Patient access representative job in Tulsa, OK
Parkside provides professional purpose, hope and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time.
Parkside Psychiatric Hospital & Outpatient Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy. With a focus on society's most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 30. For over 65 years, Parkside's physicians, therapists, and staff have provided state of the art, patient-centered care that propels families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time.
The Insurance Verification Specialist confirms insurance coverage, benefits, and authorization requirements prior to admission. The role helps prevent delays, reduces errors, and supports smooth patient flow by ensuring accurate information is obtained up front.
Essential Responsibilities:
Verify insurance coverage and benefits for all incoming patients.
Review mental health and substance use benefits when applicable.
Identify prior authorization requirements and notify Utilization Review.
Enter and update payer information accurately in the EHR.
Document verification findings clearly and completely.
Communicate coverage issues or inactive insurance to leadership.
Work with Admissions, Billing, and UR to resolve discrepancies.
Other duties as assigned.
Qualifications
Qualifications:
High school diploma or equivalent required; some college preferred.
Experience in insurance verification, patientaccess, or medical billing preferred.
Comfort with insurance plans, benefits, and authorization processes.
Strong communication skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Experience with EHR or hospital systems preferred.
Benefits include:
Medical, Dental, and Vision
Generous Paid Time Off and Holidays
401K and match start immediately, and includes a generous match
Company Paid Life Insurance and Disability and more!
We are an Equal Opportunity Employer!
$25k-28k yearly est. 18d ago
Patient Coordinator - Spring Dental Pryor
Lumio Dental
Patient access representative job in Pryor Creek, OK
Lumio Dental - Apply today, and we'll light the way!
Patient connection starts with the initial phone call. The role of a Patient Coordinator is to use exceptional interpersonal skills and be the liaison between the back-office team and the patient. To be successful you must partner with the providers and educate patients on their financial options so that they can achieve optimal oral health.
Our Ideal Patient Coordinator
YOU! Whether you have experience working in a dental office, or you are seeking your next career opportunity, we are looking for someone who has exceptional customer service skills. Our ideal Patient Coordinator must be organized, have strong phone etiquette, communication skills, and must be proficient with a computer. Those that are successful in the role are patient, understanding and excited to greet each patient with a smile!
Job Specific Expectations:
Handles incoming phone calls and schedules patients
Verifies all insurance eligibility, receives all insurance co-pay payments, and updates patient accounts.
Works directly with Dentist and Hygienist in coordinating desired schedule to fit patients needs
Maintains patient care database by entering new information as it becomes available
Schedule and confirm patient appointments
Directs arriving patients to waiting areas, and updates frequently on expected waiting times
Protects self, co-workers, and patients by following policies and procedures to prevent the spread of bloodborne and/or airborne diseases
Requirement(s):
High school diploma, GED or equivalent work experience
Competitive Salary & More
Benefit options included, but are not limited to, health, vision, dental, life, 401K, and MORE!
Lumio company culture is caring and fun! You will love the feel and experience! Apply today and learn more!
$24k-32k yearly est. Auto-Apply 36d ago
Patient Service Representative
Oklahoma State University 3.9
Patient access representative job in Tulsa, OK
Campus
OSU-Center for Health Sciences
Contact Name & Email
Jeffery Kellerman, **************************
Work Schedule
Monday through Friday, 8:00am-5:00pm
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.00 - $18.00, hourly
Priority Application Date
While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration.
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
The Patient Service Representative is responsible to perform duties related to checking-in/out patients, scheduling patient appointments, call confirmations, verifying insurance while maintaining accuracy and compliance with departmental policies and State/Federal regulations.
Required Qualifications
High School/GED (degree must be conferred on or before agreed upon start date)
Certifications, Registrations, and/or Licenses:
Valid Oklahoma Driver License Required
Skills, Proficiencies, and/or Knowledge:
Strong Computer Skills (MS Office Suite - specifically with Outlook, Word, Excel), typing and data entry, medical terminology, answer phone, detail-oriented, quality focus, ability to prioritize and work within deadlines, excellent customer service skills, professionalism and interpersonal communication, ability to effectively communicate with patients and all medical staff, ability to work in a team environment, knowledge of HIPAA guidelines and ability to learn new processes as required
Preferred Qualifications
Vocational/Technical
Some college or technical school in related field
Six months related job experience
Experience with EMR system
$16-18 hourly Easy Apply 7d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Patient access representative job in Tulsa, OK
Job Description
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. 5d ago
Pharmacy Technician / Patient Service Representative
Brightspring Health Services
Patient access representative job in Tulsa, OK
Job Description
Prepares technical and clerical tasks associated with the preparation, labeling and dispensing of pharmaceuticals. Plays an integral role in the inventory and quality assurance activities.
Schedule:
Monday - Friday
8:30am - 5:30pm
• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance
Responsibilities
Coordinates and facilitates new referrals and admissions through collaboration with nurses, customer service and distribution
Conducts and documents initial and ongoing assessment of specific patient, drug and disease information to identify real and potential drug-related problems or needs
Escalates to a clinician as needed
Answers inquiries from patients, families, physicians and other healthcare professionals. Escalates to a clinician as needed
Maintains thorough and appropriate documentation in the customer/patient record of all clinical activities and communication with patients, physicians and other healthcare professionals
Coordinates and schedules the preparation of IV therapies and home medical equipment orders with the assistance of the Pharmacist
Helps coordinate patient care activities with Pharmacists, Nurses, other Technicians and Patient Care Coordinators
Prepares labels, prescriptions and compounding/mixing worksheets and completes and maintains product lot numbers, expiration dates and batch records
Generates delivery/pick slips under the supervision of the Pharmacist. Picks and pulls supplies and home medical equipment
Obtains supply inventories from patients/clients and communicates information obtained to the Pharmacist as required and documents all communication in patient progress notes on the pharmacy computer system
Participates in branch management, department and intra-departmental meetings and quality improvement activities
Adheres to all accreditation, OSHA, FDA, state, local and federal regulations and standards relevant to infusion pharmacy and home medical equipment
Other duties as assigned
Supervisory Responsibility: No
Qualifications
Successful completion of an approved/accredited pharmacy technician training program; IV certification preferred
Registered Pharmacy Technician license in state of practice per state regulations
National Pharmacy Technician Certification as required by the state board of pharmacy in state of practice
One to three (1-3) years of related pharmacy experience in a home care setting, retail, or pharmacy setting
General knowledge of drug terminology, pharmaceutical calculations, drug use and aseptic techniques
Flexible schedule with the ability to work on-call evenings and weekends on an as-scheduled basis
Effective mathematical and communication skills required
Basic pharmacy knowledge of reading and interpreting prescriptions
Ability to work independently, accurately, and efficiently
Valid driver's license, preferred
Driving Position: Yes
**To perform this role will require constant sitting and typing on a keyboard with fingers, and occasional standing, and walking. The physical requirements will be the ability to push/pull and lift/carry 10-30 lbs**
Campus
OSU-Center for Health Sciences
Contact Name & Email
Jeffery Kellerman, **************************
Work Schedule
Typically, Monday through Friday, 8:00am-5:00pm
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$18.60 - $21.00, Hourly
Priority Application Date
While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration.
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
Reviews coding in Electronic Medical Records system and post the charges. Codes and bills for hospital charges. Captures all billing from all clinics and hospitals. Checks all accounts for any duplicate charges. Uses proper Current Procedural Terminology (CPT) codes, ICD-10 codes, and modifiers. Attends seminars or webinars to stay current with changes in billing. Must have and maintain Certified Professional Coder certification.
Required Qualifications
High School/GED (degree must be conferred on or before agreed upon start date)
1-2 years of medical billing background with 2 years of college or technical training. In lieu of college or technical training, will accept 3 or more years coding and billing experience in a primary care or specialty facility.
Certifications, Registrations, and/or Licenses:
CPC certification required.
Skills, Proficiencies, and/or Knowledge:
Medical coding, medical billing, typing, computer, and 10-key. Must have organizational skills and be able to handle multiple tasks.
Preferred Qualifications
Vocational/Technical
2 years college or technical training preferred.
$18.6-21 hourly Easy Apply 60d+ ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Patient access representative job in Muskogee, OK
Job Description
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. 5d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Broken Arrow, OK?
The average patient access representative in Broken Arrow, OK earns between $22,000 and $36,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Broken Arrow, OK