Patient access representative jobs in Greenwood, IN

McKinley Paper and Packaging, an international Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Lebanon, IN. This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities. Position Responsibilities, include but are not limited to the following: Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations Process orders and new items received from Customers and Sales Reps using various applications. Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing. Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately. Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required. Address Customer complaints and questions seeking aid from sales and management as necessary. Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing Requirements: Minimum of 2+ years of Customer Service experience in a corrugated paper manufacturing environment is required. Superb customer service, including excellent verbal and written communication skills. Computer and administrative skills; preferably experience using Amtech. Knowledge of corrugated manufacturing process is preferred. Some college and/or Sales or Customer Service coursework and/or equivalent experience, 4-year degree is preferred. We offer a competitive compensation package packaged based on experience for the right candidate. McKinley Paper and Packaging is an Equal Opportunity Employer Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis. Essential Duties: Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health. Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc. Build patient schedules that align with the patient's health insurance benefits (will be provided). Clear alerts in Tendercare's electronic medical records system, CellTrak. Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees. Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare. Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year. Performs other duties as assigned. Required Qualifications: Excellent verbal and written communication skills. Must be a strong multitasker with exceptional follow-up skills. Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Associate degree or equivalent experience preferred. Strong attention to detail within multiple platforms. Proficient with Microsoft Office Suite or related software. Experience with medical records systems or similar software is preferred. Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day). Ability to communicate clearly in person and over the phone. Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company.

Job Details 105-00-Greenwood - Greenwood, IN 105-01-Mooresville - Mooresville, INDescription Job Title: Patient Service Representative Reports To: Practice Manager Join a team that cares for your community - and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance Part-Time 401(k) Paid Time Off Paid Holidays COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Key Responsibilities Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. “Closes” the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed. Other Responsibilities Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis. Working Conditions Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications Qualifications & Experience Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required Educational Requirements • High school diploma required. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************

Reports To: Manager of Patient Access Summary: The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings. Key Responsibilities: Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information. Conduct overhead paging announcements as required at hospital. Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures. Facilitate vendor sign-in and ensure compliance with hospital protocols. Greet and direct all visitors, providing a welcoming and professional first point of contact. Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics. Cross-train across multiple registration areas to provide coverage as scheduled. Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts. Maintain strict compliance with HIPAA regulations and organizational policies. Address and resolve patient inquiries, ensuring a high standard of customer service. Work collaboratively with clinical and administrative teams to optimize the patient access process. Utilize electronic health records (EHR) and other hospital information systems proficiently. Demonstrate professionalism, accountability, and a patient-centered approach in all interactions. Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check-in only). Work Schedule: Department is 24/7; position is required to work any shift necessary to support our patient volumes SKILLS # ABILITIES Education High school diploma or equivalent required; Associate#s degree in healthcare administration or related field preferred. Experience Minimum of 1#2 years of experience in patient registration, healthcare customer service, or a related field. Strong understanding of medical insurance verification, billing processes, and hospital registration workflows. Ability to work flexible schedules to support registration areas. Excellent communication, problem-solving, and multitasking skills. Proficiency in electronic health records (EHR) systems and hospital information software. Ability to work independently and as part of a dynamic team in a fast-paced environment. Computer Skills Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. # Certificates # Licenses N/A Other Requirements Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas. Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage. Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success. Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement. Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization. * * Reports To: * Manager of Patient Access * Summary: * The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings. Key Responsibilities: * Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information. * Conduct overhead paging announcements as required at hospital. * Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures. * Facilitate vendor sign-in and ensure compliance with hospital protocols. * Greet and direct all visitors, providing a welcoming and professional first point of contact. * Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics. * Cross-train across multiple registration areas to provide coverage as scheduled. * Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts. * Maintain strict compliance with HIPAA regulations and organizational policies. * Address and resolve patient inquiries, ensuring a high standard of customer service. * Work collaboratively with clinical and administrative teams to optimize the patient access process. * Utilize electronic health records (EHR) and other hospital information systems proficiently. * Demonstrate professionalism, accountability, and a patient-centered approach in all interactions. * Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check-in only). * Work Schedule: * Department is 24/7; position is required to work any shift necessary to support our patient volumes * SKILLS & ABILITIES * Education * High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred. * Experience * Minimum of 1-2 years of experience in patient registration, healthcare customer service, or a related field. * Strong understanding of medical insurance verification, billing processes, and hospital registration workflows. * Ability to work flexible schedules to support registration areas. * Excellent communication, problem-solving, and multitasking skills. * Proficiency in electronic health records (EHR) systems and hospital information software. * Ability to work independently and as part of a dynamic team in a fast-paced environment. * Computer Skills * Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. * * Certificates & Licenses * N/A * Other Requirements * Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas. * Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage. * Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success. * Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement. * Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization.

About the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure. What You'll Be Doing Greets patients and visitors in a prompt, courteous, and helpful manner. Effectively handles the patient check-in/checkout process. Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position. Reviews patient's chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within EMR system Verifies and updates current insurance information with the Patient Collects Patient payments Performs all other duties as assigned. What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Prior use of EMR systems preferred Travel to other clinics as needed Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Patient Payment Representative is responsible for the collection of self-pay balances while providing exceptional customer service during incoming/outgoing calls and assisting with the resolution of the patients accounts. PPR will handle inbound, outbound calls, and correspondence. This position represents Complete Billing Services & all their clients by upholding our pledge, “We believe every person has worth as an individual. We believe every person should be treated with dignity and respect. It is our responsibility to help patients find ways to pay their bills. We will be professional and ethical. We commit to honoring this pledge.” Responsibilities of the Position Self-pay account resolution for all patient accounts. Contacting patients by the way of an auto dialer to gather information pertaining to payments. Providing information about available assistance programs within client guidelines Answering all calls within a timely manner and with excellent customer service. Verify accounts by collecting and updating patient demographics, insurance and payment information. Review accounts to ensure patient balances due are accurate and that we have attempted to reach the patient by all means before referring them to collections. Log all calls and contacts Ensure adequate documentation is maintained Complete skip tracing for all undeliverable mail returned by the post office. Communicate in a manner consistent with positive patient relations Provide helpful assistance in anticipating and responding to needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations based on the level of urgency. Ability to use good judgement in highly emotional and demanding situations Ability to react to frequent changes in duties and volume of work Manage multiple tasks with ease and efficiency Ability to work independently and with a team Ensure high levels of customer satisfaction Ability to utilize various computer applications including EPIC and MS office Basic math skills Maintains confidentiality and have knowledge of HIPPA and Red Flag regulations to ensue patient privacy at all times. Collaborates with Supervisor/Manager to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/client policies and procedures through participation and by reading updates and other provided communication Works in collaboration with all coworkers, supporting our efforts through teamwork and the acceptance of additional assignments Daily Responsibilities Maintain average hold time of twenty seconds Be at or above the average number of calls for the day Be at or above the average number of contacts for the day Maintain a Call Handle Time Average of 5:00 minutes or below Maintain and ACW and pause time under the required limit provided by management Maintain a call review minimum standard of 95% or more Verify and update demographics on every call Attempt to resolve all patient concerns on every call Maintain 100% quality customer service at all times Assist with training of new PPR's Assists with reviewing, updating, and maintaining policies and procedures Requirements Requirements of the Position Computer proficiency skills are required Ability to learn quickly and navigate effectively through multiple systems Must be organized, detail oriented, flexible, and able to meet deadlines. Proactively prioritizes needs and effectively manages resources Must communicate clearly and concisely Must have the ability to perform tasks and multi-task with a high level of accuracy and efficiency Must have working knowledge of HIPAA and Red Flag regulations, and practice patient privacy at all times Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates Collaborates with Manager/Team Lead to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments Difficulty of Work Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service. Responsibility The incumbent works in a team concept, but takes calls on his/her own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient. Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for a Patient Access Specialist - Shelby and Hancock County Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Services Specialist is responsible for coordinating the patient flow from check -in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. **This position will float between both the Shelbyville and Greenfield locations.** Education/Experience/Requirements High School Diploma or Equivalent required Minimum one (1) year experience in healthcare highly preferred, medical front office experience highly preferred Must have intermediate computer skills with Google Suite Previous insurance billing experience highly preferred Electronic Health Record (EHR) experience preferred Knowledge of basic medical terminology preferred Ability to communicate in American Sign Language (ASL) a plus Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer Not ready to apply? Connect with us for general consideration.

Job Description Cummins Behavioral Health Systems, Inc. is seeking an experienced office professional for a rewarding career as School Based Access Representative to provide services at our office located in Marion County. This hybrid position plays a key role in helping individuals both in-person and virtually. You must reside or be willing to re-locate to Indiana. Job Summary: The Access Representative performs essential office functions pertaining to assisting people who are seeking services in accessing the admission process, scheduling services, and answering phones. The hybrid schedule is a minimum of 2 days/week in office in Marion County are required with up to 3 days remote/week. The first 2-3 months will require full-time in-office work for training. Essential Functions: 1. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed. 2. Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up. 3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed. 4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt. 5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed. 7. Send, Scan, Log documents into the chart as needed. 8. Support virtual meetings and communication with clients and staff as needed using platforms such as Microsoft Teams and Doxy.me. Additional Responsibilities: May be assigned other responsibilities as designated by supervisor. Education and/or Experience: Experience in medical or behavior health office is desired; Previous experience with Microsoft Word and Excel; Previous experience with virtual platforms such as Doxy.me is preferred; and High School graduate or equivalent preferred. Bilingual preferred but not required. Knowledge, Skills & Abilities: Kind to others: Friendly, welcoming and warm; A desire to help others. Courteous Communication: Respectful customer service. Basic Computer Skills: Ability to collect information and document in an electronic health record system As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being. Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction. Benefits Include: Competitive salaries Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages Excellent work life balance Generous paid time starting with 23 days for sick, personal or vacations time 8 paid holidays Employer matching contributions into your 401K program Cummins is a qualifying employer for Public Service Loan Forgiveness programs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Powered by ExactHire:186599

Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. * Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. * Verbally interview patient and/or family in order to obtain registration information. * Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. * 11P-7:30APart time Midnight shift, * Must be able to train during the Day shift, then transition to Midnights shift * Must be able to work rotating weekends and holidays QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED or Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Schedule: 8:00 AM - 5:00 PM, Monday to Friday (Onsite) About the Team: Join a close-knit, collaborative team committed to delivering exceptional patient care and service. As a Registration Specialist, you will play a vital role in ensuring smooth patient flow and accurate records. You will greet patients, manage scheduling, verify insurance, and provide clear communication about charges and policies. Key Responsibilities Facilitate patient check-in and check-out. Schedule appointments and maintain accurate records. Interview patients to collect demographic and medical information. Verify insurance coverage and interpret insurance details. Explain department and hospital policies to patients. Enter charges into appropriate systems and collect payments. Answer incoming calls and direct patients and visitors appropriately. Desired Skills Strong communication and interpersonal skills. Dependability and attention to detail. Proficiency with computers and basic MS Office (Word, Excel, PowerPoint). Ability to write clearly and professionally. Timely and accurate task completion. Good attendance. Qualifications High School Diploma or GED required. Previous experience in a healthcare setting preferred. Ability to learn and retain medical coding (ICD-10, CPT). Knowledge of clinical practices and medical terminology preferred.

Job Details PUTNAM COUNTY HOSPITAL - GREENCASTLE, IN Full Time $13.50 - $20.25 Hourly DayWeekend registration clerk Uses exceptional customer service skills to greet patients and guide them through the admittance process, successfully distributes transfer paperwork to the necessary departments, accurately inputs relevant demographic and insurance information into the Electronic Medical Record (EMR), and works well within the team environment of the department and cross-functionally throughout the hospital. Weekend shift is 7am to 7pm Friday, Saturday, Sunday Job Duties/Responsibilities: • Accurately enters all patient demographic, billing, and insurance information in Electronic Medical Record • Verifies insurance coverage • Obtains appropriate signed statements and authorizations • Efficiently conducts admittance and transfer procedures • Maintains a working knowledge of the Electronic Medical Record, insurance coverages, and billing policies • Abides by HIPAA (Health Insurance Portability and Accountability Act) guidelines • Helps cover Information Desk as needed (greeting patients, COVID screening, answering/transferring calls and emails) • Adheres to all hospital policies and procedures • Performs other duties as assigned Qualifications Education Experience: HS Graduate or Equivalent Years of Related Experience: None License/Certificate Required: No Driver's License Required: Yes Travel Requirements: None Age Requirement: 18+ Job Requirements: • Familiarity with or the ability to quickly learn Electronic Medical Record system (CPSI) • Exceptional customer service skills • Excellent verbal and written communication skills • Ability to act with integrity, professionalism, and confidentiality • Strong time management skills with a proven ability to meet deadlines • Accurate data entry • Ability to multi-task Preferred Skills: • Proven typing speed of at least 40 WPM • Knowledge of Medicare, Medicaid, and other insurances

Job DescriptionDescription: Patient Payment Representative is responsible for the collection of self-pay balances while providing exceptional customer service during incoming/outgoing calls and assisting with the resolution of the patients accounts. PPR will handle inbound, outbound calls, and correspondence. This position represents Complete Billing Services & all their clients by upholding our pledge, “We believe every person has worth as an individual. We believe every person should be treated with dignity and respect. It is our responsibility to help patients find ways to pay their bills. We will be professional and ethical. We commit to honoring this pledge.” Responsibilities of the Position Self-pay account resolution for all patient accounts. Contacting patients by the way of an auto dialer to gather information pertaining to payments. Providing information about available assistance programs within client guidelines Answering all calls within a timely manner and with excellent customer service. Verify accounts by collecting and updating patient demographics, insurance and payment information. Review accounts to ensure patient balances due are accurate and that we have attempted to reach the patient by all means before referring them to collections. Log all calls and contacts Ensure adequate documentation is maintained Complete skip tracing for all undeliverable mail returned by the post office. Communicate in a manner consistent with positive patient relations Provide helpful assistance in anticipating and responding to needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations based on the level of urgency. Ability to use good judgement in highly emotional and demanding situations Ability to react to frequent changes in duties and volume of work Manage multiple tasks with ease and efficiency Ability to work independently and with a team Ensure high levels of customer satisfaction Ability to utilize various computer applications including EPIC and MS office Basic math skills Maintains confidentiality and have knowledge of HIPPA and Red Flag regulations to ensue patient privacy at all times. Collaborates with Supervisor/Manager to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/client policies and procedures through participation and by reading updates and other provided communication Works in collaboration with all coworkers, supporting our efforts through teamwork and the acceptance of additional assignments Daily Responsibilities Maintain average hold time of twenty seconds Be at or above the average number of calls for the day Be at or above the average number of contacts for the day Maintain a Call Handle Time Average of 5:00 minutes or below Maintain and ACW and pause time under the required limit provided by management Maintain a call review minimum standard of 95% or more Verify and update demographics on every call Attempt to resolve all patient concerns on every call Maintain 100% quality customer service at all times Assist with training of new PPR's Assists with reviewing, updating, and maintaining policies and procedures Requirements: Requirements of the Position Computer proficiency skills are required Ability to learn quickly and navigate effectively through multiple systems Must be organized, detail oriented, flexible, and able to meet deadlines. Proactively prioritizes needs and effectively manages resources Must communicate clearly and concisely Must have the ability to perform tasks and multi-task with a high level of accuracy and efficiency Must have working knowledge of HIPAA and Red Flag regulations, and practice patient privacy at all times Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates Collaborates with Manager/Team Lead to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments Difficulty of Work Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service. Responsibility The incumbent works in a team concept, but takes calls on his/her own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient. Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.

Job Description Cummins Behavioral Health Systems, Inc. is seeking an experienced office professional for a rewarding career as Access Representative to provide services at our office located in Avon, IN. The Access Representative performs essential office functions pertaining to assisting people who are seeking services in accessing the admission process, scheduling services, and answering phones. Essential Functions: 1. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed. 2. Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up. 3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed. 4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt. 5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed. 7. Send, Scan, Log documents into the chart as needed. Additional Responsibilities: May be assigned other responsibilities as designated by supervisor. Education and/or Experience: Experience in medical or behavior health office is desired; Previous experience with Microsoft Word and Excel; and High School graduate or equivalent preferred. Bilingual preferred but not required. Knowledge, Skills & Abilities: Kind to others: Friendly, welcoming and warm; A desire to help others. Courteous Communication: Respectful customer service. Basic Computer Skills: Ability to collect information and document in an electronic health record system As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being. Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction. Benefits Include: Competitive salaries Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages Excellent work life balance Generous paid time starting with 23 days for sick, personal or vacations time 8 paid holidays Employer matching contributions into your 401K program Cummins is a qualifying employer for Public Service Loan Forgiveness programs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Powered by ExactHire:188285

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. ** Now Hiring Patient Access Specialists for Aspire's NEW Rely Center in Noblesville, IN ** Starting Schedule : Monday - Friday 12pm-8pm Evening/Night/Weekend options available in early 2026 Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Specialist - Rely is responsible for coordinating the patient flow from check -in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. The Rely Center is "A Safe Place for Help" which includes a Psychiatric Urgent Care for all ages and an adult 23 hour stabilization unit. The Rely Center team is for individuals who have a passion for and are comfortable working in fast-paced environments, assisting individuals in mental health and/or substance use crises, and collaborating with a multidisciplinary team. Obtains complete and accurate patient information for documentation in electronic health record systems Obtain confirmation of insurance coverage for service through electronic verification systems and websites Refer uninsured individuals for further review and application for financial programs and assistance Collects and scans/uploads the patient's insurance cards and any financial forms into EHR to ensure proper billing Maintain accurate Electronic Health Records; enter confidential patient information into the system, including demographics, insurance information, charity assessments, etc. Collaborate with providers/prescribers and Practice Managers to optimize efficiency in scheduling Provide basic patient education for scheduling, check-in /out processes, and guidelines Interact with staff and clients in a positive, helpful and professional manner via phone, email, video, or in person to effectively handle difficult situations with appropriate tact, respect and resourcefulness Education/Experience High School Diploma or Equivalent required Minimum one (1) year experience in healthcare required Must have intermediate computer skills with Google Suite Previous insurance billing experience highly preferred Electronic Health Record (EHR) experience preferred Knowledge of basic medical terminology preferred Ability to be flexible and work assigned shift for 24/7 coverage Must be able to work evenings, nights, weekends, and holidays Benefits Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees: Group Medical (PPO and HSA Plans) Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics Health Savings Account Group Dental and Vision Plans Prescription coverage, including low copays on all covered medications through select pharmacy locations Employee Wellness Program Group Life, AD&D Insurance Long Term Disability Short Term Disability Paid-Time Off (PTO) Paid Holidays Paid Bereavement Retirement Plan with generous employer match - Up to 6% match Employee Referral Bonus Program Your Money Line Financial Wellness Program *Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees. Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer. Not ready to apply? Connect with us for general consideration.

About the Role The Patient Service Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office. What You'll Be Doing Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines. Display leadership initiative by offering to help others or asking take on additional responsibilities when able Responsible for check-in/check out Travel to satellite locations as needed Verify insurance for upcoming procedures Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Franciscan Health Mooresville Campus 1201 Hadley Rd Mooresville, Indiana 46158 The Revenue Cycle Patient Access Representative II (PAR) performs tasks related to Pre-Registration, Registration, Patient Financial Counseling, and collections of patient liabilities of co-payments. They collect demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Enter insurance policy number, group number, address, and telephone numbers. * Verbally interview patient and/or family in order to obtain registration information. * Enter patient billing and clinical data. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. * Part time position: * First week of pay period: Wednesday 830a-430p, Thursday 730a-4p, Friday 730a-4p Second week of pay period: Monday 730a-4p, Wednesday 8a-430p, Friday 730a-4p QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Schedule: 8:00 AM - 4:30 PM We are seeking a detail-oriented and customer-focused professional to join our Uro-Gynecology Department team. This role ensures smooth patient flow, accurate records, and exceptional service throughout the patient experience. Key Responsibilities: Facilitate patient flow from entry to destination in a timely and professional manner. Collect and verify financial and demographic information to ensure accurate records and maximum reimbursement. Schedule appointments and interview patients for medical information. Answer incoming calls and direct patients and visitors appropriately. Skills for Success: Strong communication and interpersonal skills. Collaborative and team-oriented mindset. Critical thinking and conflict resolution abilities Experience with Cerner and Rightfax is a plus! Qualifications: High School Diploma or GED required. Basic proficiency in MS Office (Word, PowerPoint, Excel). Ability to learn and retain medical coding (ICD-10, CPT preferred). Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. Previous experience in a healthcare setting preferred.

Job Details PUTNAM COUNTY HOSPITAL - GREENCASTLE, IN Full Time DayDescription Uses exceptional customer service skills to greet patients and guide them through the admittance process, successfully distributes transfer paperwork to the necessary departments, accurately inputs relevant demographic and insurance information into the Electronic Medical Record (EMR), and works well within the team environment of the department and cross-functionally throughout the hospital. Job Duties/Responsibilities: • Accurately enters all patient demographic, billing, and insurance information in Electronic Medical Record • Verifies insurance coverage • Obtains appropriate signed statements and authorizations • Efficiently conducts admittance and transfer procedures • Maintains a working knowledge of the Electronic Medical Record, insurance coverages, and billing policies • Abides by HIPAA (Health Insurance Portability and Accountability Act) guidelines • Helps cover Information Desk as needed (greeting patients, COVID screening, answering/transferring calls and emails) • Adheres to all hospital policies and procedures • Performs other duties as assigned Qualifications Education Experience: HS Graduate or Equivalent Years of Related Experience: None License/Certificate Required: No Driver's License Required: Yes Travel Requirements: None Age Requirement: 18+ Job Requirements: • Familiarity with or the ability to quickly learn Electronic Medical Record system (CPSI) • Exceptional customer service skills • Excellent verbal and written communication skills • Ability to act with integrity, professionalism, and confidentiality • Strong time management skills with a proven ability to meet deadlines • Accurate data entry • Ability to multi-task Preferred Skills: • Proven typing speed of at least 40 WPM • Knowledge of Medicare, Medicaid, and other insurances

Schedule: 4 days a week, 8:00am- 5:00pm Responsibilities: Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Qualifications: • High School Diploma or equivalent required. • Basic Life Support (BLS) certification through the AHA preferred. • 1-2 years of relevant experience in a health care setting preferred. • Requires ability to learn and retain medical coding; ICD-10; CPT coding experience preferred. • Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. • Requires basic proficiency in MS Office (Word, PowerPoint, Excel).