Patient Care Coordinator
Patient access representative job in Hemet, CA
Full-time Description
Patient Care Coordinator
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.
RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics offices. The quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Care Coordinator must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Care Coordinator is responsible for accomplishing the duties set forth below:
Confirm that insurance policies are active and registered correctly for the scheduled DOS.
Update patient insurance information, including copayments and financial obligations due at time of service.
Communicate with patients regarding high deductibles and cash rate amounts due.
Notify patients of any issues with insurance verification or policy termination and provide options such as updating insurance or discussing cash rates.
Add pop-up alerts for the Front Office when additional insurance information is needed or when patients are unreachable.
Request and obtain follow-up visit authorizations via insurance carriers, online portals, or primary care providers.
Secure authorizations for new patient visits via insurance carriers, online portals, or primary care providers.
Create and manage referral modules based on authorizations and link them to the upcoming appointments.
Follow established workflow
Obtain pre-certifications/authorizations for recommended treatments via insurance carriers, primary care providers, or online portals.
Use Healow Messenger to notify patients when treatment requests are submitted and when approvals are received.
Follow up on submitted requests within 7-14 days.
Route approved authorizations to he patient's chart for processing.
Coordinate care by faxing approvals and treatment orders to appropriate facilities and informing patients of the next steps.
Notify medical assistants, providers, and patients of any treatment denials and schedule necessary follow-up appointments.
Follow established workflow for Workers' Compensation treatment request and delays.
Resolve treatment orders within 14 days; no orders should remain open past 30 days.
Will be responsible for scheduling or rescheduling appointments based on treatment coordination, insurance eligibility, or authorization issues.
Follow established workflows when booking appointments.
RELATIONSHIPS: The Patient Care Coordinator should observe and conduct the following relationships:
The employee shall be responsible directly to the Patient Care Coordinator Manager. The employee shall report to the Patient Care Coordinator Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Patient Care Coordinator Manager or his/her assignee.
The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Patient Care Coordinator Manager
This in no way states or implies that these are the only duties to be performed by this employee. The Patient Care Coordinator will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.
Requirements
Skill Requirements:
Education: High school diploma or equivalence.
The ability to type 40 words per minute.
Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook and preferably Practice Partner.
Telephone etiquette, superior customer service, and professional communication skills are required.
Must be flexible and able to multitask in a stressful setting.
Bilingual English/Spanish
Typical Physical Demands:
Requires sitting and walking, with daily occasional stooping, reaching, and bending.
Occasional lifting up to thirty pounds.
Hearing must be in the normal range for telephone and personal communication.
Requires manual dexterity sufficient to operate keyboards and other office equipment.`
Salary Description $21+
Customer Service Representative
Patient access representative job in Indio, CA
TempToFT
Our client is looking for a Customer Service Representative to join their team and provide exceptional customer service to their clients. This company specializes in the innovation, production and distribution of custom printed labels and stickers in various shapes/sizes and quantities (up to a million labels). With 7 printing presses on-site in their Production Area, this company is always busy and is a fast-paced work environment.
As part of a 4-person team in the office at this company you will primarily be responsible for Customer Care - which involves taking orders for labels/stickers over the phone or via email from existing and new customers.
In addition to taking orders, you will also make outbound follow-up calls that arise during the ordering process; faxing/emailing proofs (all new customers will require a proof for them to approve) and entering final approved orders into the database system. Other duties include filing, making copies, answering general phone calls and help maintain office supplies. All employees are cross trained in all areas such as invoicing, interfacing with the graphics regarding new customer logo/label information, and order entry.
Skills and Requirements:
Previous experience in customer service or a related field is preferred
Answer incoming calls and respond to inquiries in a professional and timely manner
Must be able to read and understand measurements of a ruler
Utilize math skills to accurately determine proper cost and measurements of jobs to be quoted and produced
Become adequately familiar with catalog and internal operating system
Collaborate with internal office team to ensure the fluidity of quotes/order processing
Interpret different avenues of approach to derive customer's desired goal(s) for jobs/needs
Proficient in using computer systems and software for data entry and record keeping
Excellent problem-solving skills and the ability to handle difficult situations with professionalism
Ability to effectively communicate with clients, internal teams, and management
Ability to work independently and prioritize tasks in a fast-paced environment
To be successful in this position you will need great communication skills, be goal oriented, attentive to detail, team oriented and receptive to instructions.
Full-time
Pay = $18-20/hr (DOE)
Customer Service Rep
Patient access representative job in Palm Desert, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Patient access representative job in Palm Desert, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Patient Access Rep/Admitting/Per Diem Nights
Patient access representative job in Hemet, CA
Under supervision, to admit and register patients, coordinate financial aspects of the patient's hospitalization, cashiering and to do other related work required.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be:
Experience:
Minimum Six months of clerical experience in a healthcare setting, or related medical environment preferred.
Education:
Completion of high school or equivalent.
KNOWLEDGE & ABILITIES
Knowledge of:
Principles of computer control systems and modern office methods
Basic concepts of admitting, billing and collection language and procedures.
Fundamentals of key-disk data entry systems
AS 400 terminal use and operation.
Ability to:
Effectively communicate both orally and in writing to individuals and groups
Establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the community
Establish and maintain necessary records and controls prepare reports, charts and correspondence
Operate AS400 system, CRT, PC, Fax, photocopier and PBX
Obtain and record accurate information
Auto-ApplyPatient Service Representative (Contour-Rancho Mirage)
Patient access representative job in Rancho Mirage, CA
Job Details Contour Dermatology - Rancho Mirage - Rancho Mirage, CA Contour Dermatology - La Quinta - La Quinta, CA; Contour Dermatology - Palm Springs - Palm Springs, CA Full Time $17.00 - $20.00 Hourly Health CareDescription
A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment.
Essential Functions & Responsibilities:
Patient Check-In
Greeting all patients and visitors warmly, ensuring a welcoming environment.
Maintain a clean and organized reception area.
Register new patients and update existing patient demographics, including insurance and financial details.
Verify insurance eligibility and inform patients of any pending balances or copays.
Manage patient flow by communicating delays and assisting with inquiries.
Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day.
Protect patient confidentiality at all times.
Inform patients of monthly specials and upcoming events.
Patient Check-Out
Provide a friendly farewell, ensuring patient satisfaction.
Address any remaining patient questions or concerns.
Schedule follow-up appointments.
Bill for services rendered and collect payments.
Reconcile financial transactions and end-of-day reports.
Phone & Communication
Answer and manage multi-line phones efficiently (within three rings, with minimal hold times).
Route calls accurately and provide coworkers with detailed patient requests/concerns.
Take and relay messages with full detail.
Schedule appointments according to provider templates to optimize patient satisfaction.
Maintain professional phone etiquette and uphold patient confidentiality.
General Duties
Maintain a comfortable environment by addressing patient concerns and anxieties.
Manage office inventory, place supply orders, and coordinate equipment maintenance.
Assist patients in distress and respond to questions, concerns, or emergencies as needed.
Ensure compliance with office policies and procedures, reporting any necessary updates.
Contribute to a positive team environment and assist with additional tasks as needed.
Patient Engagement & Education
Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable.
Assist in marketing efforts and patient education initiatives.
Workplace Expectations
Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
Customer Service - Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Teamwork - Develop and promote teamwork and cooperation among co-workers
Safety - Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
Completion of all other duties as assigned by Management
Qualifications
Skills & Abilities:
Proficiency in EHR systems
Excellent patient communication and customer service skills.
Ability to work in a fast-paced environment
Knowledge of administrative and clerical procedures
Qualifications & Experience Preferred:
High school diploma, GED, or equivalent experience
2 years of customer service experience
Wage Range: $19/hr - $22/hr DOE
Patient Liaison Supervisor
Patient access representative job in San Jacinto, CA
Job Description
Patient Liaison Supervisor Department: Patient Liaisons Reports To: Director of Behavioral Health Type: Full-Time
Schedule: Monday - Friday (8:00am - 5:00pm)
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Our Story
Our mission is to bring care that's
whole, human, and healing.
Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.
At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at ***********************
Overview
We're looking for an experienced Patient Liaison Supervisor (PLS) to lead our team of Patient Liaisons in a dynamic, transdisciplinary chronic care pain management clinic. This is a hands-on leadership role focused on improving patient experience, reducing disenrollment rates, and ensuring our clinics remain leaders in patient-centered chronic pain care.
Key Responsibilities
Team Leadership: Oversee, mentor, and support a team of Patient Liaisons. Set expectations for performance, provide regular feedback, and foster a collaborative, supportive environment.
Patient Experience: Work closely with Liaisons to identify pain points in the patient journey and implement improvements. Champion initiatives that make the clinic experience seamless and welcoming for every patient.
Disenrollment Reduction: Analyze reasons for patient disenrollment and develop targeted strategies with Liaisons and clinic leadership to address root causes. Regularly track and report on disenrollment metrics.
Data-Driven Management: Supervise the collection, analysis, and reporting of patient experience and satisfaction data. Translate findings into actionable plans for the team on a monthly cadence.
Collaboration: Serve as a bridge between Liaisons, clinicians, administrative staff, flow coordinators, and leadership. Ensure open communication across the clinic to support holistic, coordinated care.
Continuous Improvement: Stay current on best practices in chronic care and patient engagement. Lead ongoing training and professional development for the Liaison team.
Advocacy: Be a visible, accessible advocate for patients-ensuring their voices are heard and needs met throughout their care.
Process Standardization and SOP Creation: SOP Creation - Develop and implement standardized processes (SOPs) for scheduling, surveys, and patient follow-up to ensure consistency across sites.
Qualifications
Bachelor's degree required; Master's degree in healthcare administration, social work, nursing, or related field strongly preferred.
3+ years' experience in patient advocacy, case management, or healthcare operations, with at least 1 year in a supervisory or leadership role.
Experience working in chronic care, pain management, or a transdisciplinary clinical setting is highly desirable.
Strong data literacy; able to interpret, present, and act on patient experience metrics.
Excellent communication and interpersonal skills. Comfortable working with diverse populations and multidisciplinary teams.
Demonstrated ability to drive operational change and improve patient satisfaction.
Compassionate, proactive, and solutions-oriented.
Patient Services Representative
Patient access representative job in Coachella, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary: This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values. Essential Duties and Responsibilities: Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting; Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns; Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service; Keeps Manager informed of office equipment upkeep/maintenance; Maintains accurate demographic, insurance, and guarantor information at every patient visit; Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS); Collects all payments due on patient accounts and assures journals are closed and balanced daily; Answers all incoming calls and engages with patients by always upholding Quality Standards; Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite); Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy; Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form); Understands the organization's commitment to providing a high-quality of patient care; Promotes a Patient-centered environment.
Qualifications:
Required Skills/Abilities
* Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant
* Proficiency in MS Office applications
* Computer expertise in database input
* Effective communication skills, both written and oral
* Excellent customer service skills
* Bilingual in Spanish/English, preferred
Education and Experience
* At least 1 year of experience in medical front office operations preferred - including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations
* Previous experience working with Electronic Health Records preferred
* Current BLS certification obtained through the American Heart Association or American Red Cross
Working Conditions/Physical Requirements
* Ability to lift 24 pounds
* Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations
Customer Service Representative
Patient access representative job in Coachella, CA
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Other
Employee Recognition Program
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Representative
Patient access representative job in Twentynine Palms, CA
Liberty Military Housing - Own your passion for service!
At Liberty Military Housing
we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.
Liberty Military Housing
is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.
We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.
Responsibilities
A Day in the Life of a Customer Service Representative:
As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Assists prospective residents with information regarding their lease, the community, and the move-in process.
Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Supports residents during the move-out process, which may include notice to vacate and resident transfers.
Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Operate a company or personal vehicle to travel to various locations for work purposes.
Qualifications
What You Need for Success:
Position requires 6 months+ of residential property management or customer service role preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
What We Provide You:
Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401k Retirement Plan w/company match
Employee Stock Ownership plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
**Vacation and sick time are based on the employee's hire date.
Pay Range: $19.00 - $21.00 Hourly
Auto-ApplyCustomer Services Representative
Patient access representative job in Hemet, CA
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative
Patient access representative job in Winchester, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
· Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
· The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
· Full-time & Part-time shifts available
· Direct Deposit with competitive weekly pay
· Health & Wellness packages available for purchase
· Education reimbursement program
· Shift Differential Pay for select shifts and job titles
· Management Bonus Program
· Loyalty Service time Program
· Commuter benefit Program
Compensation Range:
$18.00 - $19.00
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Auto-ApplyMedical Receptionist
Patient access representative job in Palm Springs, CA
Job DescriptionDescription:
Our Company
Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived.
Job Summary:
Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient comes across when entering the office. It is your responsibility to make LA CENTA's first impression. This is a very important position that should not be taken lightly!
Job Duties and Responsibilities:
Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
Verifies patient demographics and insurance information when scheduling appointments.
Communicates to patients when a physician is running behind schedule.
Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived.
Prepares lab requisition forms as requested by physicians
Scans Radiology and Lab requisitions to patient files.
Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD
Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Assist in the creation of new patient welcome packets.
Other duties, as assigned.
Requirements:
Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.
HS Diploma / GED Required
At least 1 year of front desk reception experience in a medical setting
Ear Nose Throat & Allergy specialty clinic experience preferred
Must be bilingual - fluent in both English and Spanish
General knowledge of HIPAA
Must be able to travel within our various Los Angeles based clinics
Computer literate, ability to type at least 40 wpm
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
Sit for long periods at a time
Use hands and fingers in repetitive motions, daily
Ability to lift, push, pull up to 20 lbs. periodically
Travel to clinic locations or sites as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Here at LA CENTA we offer 100% employer paid medical HMO plan, voluntary dental, and voluntary vision insurance. Some perks include employee highlight incentives, paid time off and more! Come be a part of our growing organization and its opportunities for your career development! You will learn and develop alongside a team of professionals who aim to excel in the healthcare industry. Apply now!
Equal Employment Opportunity
LA CENTA is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.'
Customer Service Representative/Referrals Care Coordinator
Patient access representative job in Desert Hot Springs, CA
Borrego Health provides high quality, efficient customer focused health care to the communities we serve, accomplished by providing access to patient centered comprehensive care to all residents regardless of their ability to pay. Job Description
This position has a dual responsibility.
The Customer Service Representative position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the “first contact” of the clinic.
The Customer Service Representative is in charge of answering telephones, scheduling appointments, calling no-show appointments, and taking payments.
The referral clerk is responsible for assuring continuity of care for those patients with a referral order, by coordinating timely specialty or ancillary appointments. The referral process is a multistep process and the referral care coordinator is responsible to make sure that the process is following its course. The referral care coordinator works as a liaison between the primary care provider, insurance companies, specialty providers, diagnostic services, and patient(s). The Referral Care Coordinator is responsible for data entry of referrals information and documentation of all referral interventions.
Qualifications
Graduate or approved high school diploma or GED equivalent
Experience in a medical office is a plus.
Experience with referrals.
Additional Information
Learn more about us and view our current openings please visit our web-site at ******************************
Competitive Salary and excellent benefits
Please apply by clicking the link below.
You may also fax resumes- HR Department
Borrego Health
PO Box 2369
Borrego Springs, CA 92004
Fax: ************
Borrego Health is an Equal Opportunity Employer
Receptionist- Companion Animal Clinic
Patient access representative job in Yucca Valley, CA
Job Description
Veterinary Receptionist- Companion Animal Clinic Practice Type: Independently Owned and Operated About Companion Animal Clinic
Our independently owned veterinary practice, located in the heart of Yucca Valley, is proud to serve our community with compassion, professionalism, and high-quality care. We are growing and looking to add a Veterinary Receptionist to our front desk team - someone who enjoys helping people and their pets while keeping the clinic organized and running smoothly.
Your Role
As the first point of contact for our clients, you play an essential role in shaping their experience. You'll handle phone calls, scheduling, and records management while ensuring clients feel supported and informed. You'll also help maintain clear communication between the front desk and our veterinary team.
Key Responsibilities
Greet clients warmly and ensure a positive, professional first impression
Answer phones, schedule appointments, and manage calendars
Check patients in and out accurately and efficiently
Maintain detailed client and patient records
Process payments and provide information about services
Facilitate communication between the reception and medical teams
Help maintain a clean, organized reception area
Qualifications
Previous experience in a veterinary clinic required (any role - no license necessary)
Comfortable working in a fast-paced, client-facing environment
Excellent communication and interpersonal skills
Organized, reliable, and able to multitask effectively
Genuine passion for animals and dedication to exceptional client service
Familiarity with veterinary software preferred
Schedule & Benefits
Part-time or full-time positions available with flexible scheduling options
Competitive hourly wage: $17 - $20/hour, based on experience
Supportive, team-oriented culture where your contributions are valued
Opportunities for ongoing training and professional growth within the clinic
If you're passionate about creating a welcoming environment for clients and supporting a busy medical team, we'd love to meet you!
Customer Service Representative
Patient access representative job in Hemet, CA
* THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER Join the City of Hemet Public Works as a Customer Service Representative! Are you passionate about helping others and creating positive experiences? The City of Hemet is seeking a dedicated and service-focused Customer Service Representative to join our team. In this vital role, you will be the first point of contact for our community-providing friendly assistance, answering inquiries, and ensuring residents feel supported and valued.
We are looking for individuals who thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer care. If you're a strong communicator, a team player, and committed to serving the public with professionalism and empathy, we want to hear from you!
Come make a meaningful impact in a growing city that values innovation, integrity, and outstanding service. Apply today and help us continue building a community we're proud to call home!
The applications will be used to establish an eligibility list for a one-year period. All vacancies will be filled from the eligibility list. A completed application and copy of your Grade I Water Distribution certificate must be submitted to be considered for this position. A resume is optional but desirable. All required materials must be submitted as attachments to the on-line application.
THE POSITION:
Under general supervision, incumbent performs a full-range of duties associated with the provision of metered services to customers, including water meter reading, setting, repairing, and testing. Incumbent provides customer service to residential and commercial water users; performs service turn-on and shut-off activities; and performs other related duties as required.
This is an outstanding opportunity for an energetic and experienced professional. The ideal candidate will be detailed oriented, committed to best practices, and ready to join a dynamic, professional team committed to providing excellent customer services.
Duties may include, but are not limited to, the following:
* Reads meters manually or operates an electronic radio receiver in order to down load readings for billing purposes; performs reading activities on a scheduled route basis; investigates customer complaints and unusual reads involving high usage/billing; re-reads meters as necessary; delivers pink tags for delinquent billings; carries out work orders involving water turn-ons and shut-offs.
* Installs, tests, maintains and repairs water meters; maintains radio read meters; places repair bands on leaking meters; replaces meter boxes and lids; trims shrubbery that interferes with access to the meters.
* Operates light duty vehicles and other power and hand equipment used in the installation, maintenance, repair and reading of water meters; maintains and cleans assigned equipment; inspects tools and equipment for safety and mechanical defects.
* Demonstrates a full understanding of applicable policies, procedures and work methods associated with assigned duties; may operate a dump truck; may provide training to less experienced staff; responds to questions and concerns from the general public; provides customer service and information as is appropriate and resolves public service complaints.
* Prepares and maintains a variety of written reports and computerized records; reads maps and route schedules.
* May assist in the repair and maintenance of water production and distribution lines and facilities, including water services as well as other municipal facilities.
* Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff and the public.
KNOWLEDGE
Methods and procedures for troubleshooting, installing, testing and replacing water meters; procedures for water utility billing; methods and techniques of reading water meters, including remote monitoring; practices for underground facilities and landscape maintenance; local utility laws, codes and regulations; tactful and courteous methods of dealing with the public; safety requirements for operation of trucks and other equipment; methods and techniques of scheduling work assignments; standard office procedures, practices and equipment; modern office equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices.
ABILITY
Perform maintenance, repair and installation on water meters and water production facilities; maintain accurate and up-to-date records; understand and carry out oral and written instructions; respond to public inquiries, requests for service and complaints in a tactful and courteous manner; independently work in the field performing utility service duties; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.
SKILL
Operate an office computer and a variety of computer software applications and electronic radio receiving equipment; safely and effectively operate a variety of equipment and tools used in water system maintenance and repair.
MINIMUM QUALIFICATIONS
Education and/or Experience
Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for a Customer Service Representative. A typical way of obtaining the required qualifications is to possess the equivalent of three years of experience in water utilities maintenance and installation, and a high school diploma or equivalent.
CERTIFICATION/LICENSE
* Possession of, or ability to obtain, an appropriate level California driver's license.
* Possession of a Grade I Water Distribution certificate issued by the State Water Resources Control Board.
REQUIRED ATTACHMENT MATERIALS:
* Grade I Water Distribution Certificate issued by the California State Water Resources Control Board
* All required documents MUST be submitted with application to be considered.
PLEASE NOTE: IT IS YOUR RESPONSIBILITY TO KEEP ALL CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS YOUR CERTIFICATES EXPIRE, YOUR APPLICATION WILL BE DISQUALIFIED.
WORKING CONDITIONS
Position requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping, and making repetitive hand movement in the performance of daily duties. The position also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry, and push tools, equipment and supplies weighing 25 pounds or more is also required. Additionally, the incumbent in this outdoor position works in all weather conditions, including wet, hot, and cold. The incumbent may use chemicals and lubricants, which may expose the employee to fumes, dust, and air contaminants. Incumbents may be exposed to mechanical, electrical, and biological hazards. The nature of the work also requires the incumbent to climb ladders, work at heights over 10 feet, work in confined spaces, use power and noise producing tools and equipment, drive motorized vehicles and heavy equipment, and work in heavy vehicle traffic conditions. The incumbent may be required to respond to after hours emergency call-outs.
Environment
The employee generally works indoors as well as outdoors in all weather conditions, including wet, hot and cold. The nature of the work also requires the incumbent to drive motorized vehicles.
Selection Process
All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may include any combination of a written exam, oral board interview, and/or skills assessment to further evaluate job-related qualifications. Candidates who successfully complete the selection process will be placed on an eligibility list which will remain valid for a minimum of six months.
Note: Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required.
RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED.
CANDIDATES WHO REQUIRE REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE.
THE PROVISIONS IN THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Ophthalmology Front Office Phone & Scheduling Support
Patient access representative job in Palm Springs, CA
Job DescriptionBenefits:
Bonus based on performance
Paid time off
Health insurance
Front Office Phone Specialist Ophthalmology Practice Be the Friendly First Voice of Our Eye Care Team! Are you a people person with a calm, professional phone presence and a passion for helping others? Our busy and respected Ophthalmology practice is looking for a Front Office Phone Specialist to join our team!
What Youll Do:
Answer incoming calls with warmth and professionalism
Schedule and confirm patient appointments
Provide basic information about services and procedures
Direct calls to the appropriate departments
Support front desk operations as needed
What Were Looking For:
Experience in a medical office or ophthalmology setting is a plus
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
Friendly, patient, and detail-oriented
Comfortable with electronic health records (EHR) and phone systems
Why Join Us?
Supportive, team-oriented environment
Opportunities to learn and grow in the field of eye care
Make a real difference in patients lives every day
If you love helping people and want to be part of a caring, professional team, wed love to hear from you!
Front Desk
Patient access representative job in Rancho Mirage, CA
Radiology Clerical Specialist:
Join us NOW as our Imaging Center is seeking an Radiology Clerical Specialist to join our team! We're recruiting for Front Desk, Scheduling and Insurance roles. Depending on role, this position will be responsible for verifying eligibility based on patient's plan, obtaining authorizations, scheduling Radiology procedures and/or front desk check in and reception duties. Manages multiple processes including inbound and outbound phone calls, fax and moderately complex computer systems.
Located in the beautiful Palm Springs, CA area, this position is critical to the success of Eisenhower Imaging Center and requires the full understanding and active participation in fulfilling the Mission of Eisenhower Health.
Essential Job Functions:
Greets guests in a professional and courteous manner
Orders, arrives and cancel procedures in Electronic Medical Record System according to EIC Protocol.
Prints and distributes daily schedules.
Reviews and/or collects demographic and insurance information for guests and assures all information is accurate and up to date.
Greet and Registers guests
Collects money, issues receipts and updates registration information for self-pay guests.
Distributes oral contrast and gives preparation instructions
Assist radiologist(s) at his/her request with telephone calls to referring physicians or guests.
Completes film request forms when requested.
Ensures timely registration of guests to avoid delays and maintain daily schedule
Ensures Guest Lobby is clean and orderly
Maintains supplies and other daily items for proper and efficient registration of guests
Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists.
Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity.
Performs all other duties as assigned and appropriate.
Ability to manage high patient volumes.
Requirements
Qualifications
Minimum two (2) years in healthcare environment. Radiology experience preferred. High School Diploma/GED required. College-level business courses are helpful.
Experience with electronic health record systems. Excellent organization, interpersonal, communication and phone skills. Computer knowledge, proficiency with software applications - Word and Excel. Strong medical terminology background. Bi-lingual Spanish preferred.
Knowledge / Skills / Abilities:
Customer Service Oriented
Ability to multi-task and prioritize.
Good oral and written communication skills.
Provide for patient care; comfort, safety and patient confidentiality.
Good problem solving skills
Good Interpersonal skills
Ability to concentrate and pay close attention to detail while performing assigned duties.
Patient Access Rep/Admitting/Full-time Nights
Patient access representative job in Hemet, CA
Under supervision, to admit and register patients, coordinate financial aspects of the patient's hospitalization, cashiering and to do other related work required.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be:
Experience:
Minimum Six months of clerical experience in a healthcare setting, or related medical environment preferred.
Education:
Completion of high school or equivalent.
KNOWLEDGE & ABILITIES
Knowledge of:
Principles of computer control systems and modern office methods
Basic concepts of admitting, billing and collection language and procedures.
Fundamentals of key-disk data entry systems
AS 400 terminal use and operation.
Ability to:
Effectively communicate both orally and in writing to individuals and groups
Establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the community
Establish and maintain necessary records and controls prepare reports, charts and correspondence
Operate AS400 system, CRT, PC, Fax, photocopier and PBX
Obtain and record accurate information
Auto-ApplyPatient Services Representative
Patient access representative job in Cathedral City, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary: This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values. Essential Duties and Responsibilities: Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting; Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns; Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service; Keeps Manager informed of office equipment upkeep/maintenance; Maintains accurate demographic, insurance, and guarantor information at every patient visit; Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS); Collects all payments due on patient accounts and assures journals are closed and balanced daily; Answers all incoming calls and engages with patients by always upholding Quality Standards; Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite); Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy; Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form); Understands the organization's commitment to providing a high-quality of patient care; Promotes a Patient-centered environment.
Qualifications:
Minimum Qualifications (Education and Experience):
* Minimum of one year experience working in a medical setting including a clinic, hospital, private practice, or pharmacy;
* Minimum of one year experience working in a high-volume customer service role including both face-to-face and multi-line telephone system communications;
* Diploma from an approved High School or GED equivalent;
* Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association.
Knowledge, Skills and Abilities:
* Excellent oral and written communication skills;
* Effective interpersonal skills;
* Bilingual in Spanish may be required, depending on location or circumstance;
* Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine);
* Ability to use Microsoft Office and Windows;
* Possesses effective listening and problem-solving skills;
* Attention to detail and accuracy;
* Demonstrates Initiative and ability to multi-task;
* Maintains composure during high stress situations.
Working Conditions/Physical Requirements
* Ability to lift up to 24 pounds;
* Operates in a dental clinic setting and requires frequent times of sitting, standing, walking, repetitive motion and talking;
* Able to travel to DAP Health locations throughout Coachella Valley to provide staffing support and off-site trainings/meetings, as needed.