Patient access representative jobs in Kenosha, WI - 984 jobs
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Patient Access Representative II - Per Diem
Endeavor Health 3.9
Patient access representative job in Evanston, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
PatientAccessRepresentative II ? Per Diem
PatientAccessRepresentative II
Location: Evanston, IL
Per Diem, as needed
Hours: open to pick up shifts on 1st and 2nd shift ? weekend coverage needed
Required Travel: N/A
Job Summary:
The PatientAccessRepresentative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
? Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
? Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
? Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations
What you will need:
? Education: Education: High school diploma or equivalent required; college degree preferred
? Certification: N/A
? Experience: Experience: One-year customer service experience in a healthcare or health insurance related field required
? Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred
Benefits (For full time or part time positions):
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$19.9-28.8 hourly 1d ago
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Customer Service Representative
Bradyplus
Patient access representative job in Glenview, IL
We are in search of a Customer Service Representative to join our growing team. This role provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with customers. Responsibilities Include:
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
Answer customer calls regarding orders, inquiries, and problems/complaints.
Place and process customer orders received by phone, fax, or mail.
Answer customer questions regarding product and/or their order.
Handle complaints within established guidelines and initiate appropriate follow-up and response.
Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
Provide pricing information to customer.
Complete and maintain all paperwork related to customer transactions.
Send info via Fax/Email information to customers regarding invoices, proof of deliveries, etc.
Act as a liaison between customer and other internal departments.
Work closely with the purchasing warehouse and shipping departments.
The Ideal Candidate Will Have:
High school equivalent or diploma required
Bachelor's degree plus.
Previous sales support or customer service experience.
Excellent verbal and written communication skills.
Excellent data entry skills.
Experience with Microsoft Office.
ERP systems such as SAP, P21 etc. experience preferred.
Ability to pass job-related employment screenings.
Compensation & Benefits:
The pay range for this role is $20-$23 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ***************** .
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
$20-23 hourly 8d ago
Customer Service Representative - State Farm Agent Team Member
Alejandro Pizarro-State Farm Agent
Patient access representative job in Gurnee, IL
Benefits:
Competitive salary
Opportunity for advancement
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Bilingual - Spanish required
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
$29k-38k yearly est. 8d ago
Customer Service Representative
Bradyplus, Inc.
Patient access representative job in Glenview, IL
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests. Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, Customer Service Representative, Customer Service, Sales Representative, Manufacturing, Retail, Representative
$29k-38k yearly est. 8d ago
Customer Service Representative
Airgas 4.1
Patient access representative job in Germantown, WI
Airgas is Hiring for a Customer Service Representative in Germantown, WI!
Who are we looking for?
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.
What's in it for me?
Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!
As a Strategic Accounts Central Service Coordinator your responsibilities will include:
Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders.
Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
Validating cylinder balances and initiating cylinder audits or account closures.
Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
A high level of initiative, curiosity and potential to go beyond the described role as the team
responsibilities evolve.
Special duties as assigned.
Preferred Education and Experience:
High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years of customer service/sales experience
Or Minimum 2 years of relevant work experience
$30k-37k yearly est. 3d ago
Customer Service Representative
Graff 3.6
Patient access representative job in Oak Creek, WI
GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.
We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service.
The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position.
Key Duties and Job Responsibilities:
Provide superior customer service to both internal and external customers via phone and email.
Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.
Prepare, review, process and accurately enter a high volume of sales orders.
Support field sales staff including Regional Managers and Manufacturer's Sales Reps.
Administrative support activities, as needed, including issuing product returns and credits and special projects.
Provide applicable basic technical support regarding product and application questions.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
A strong customer focus and approach with outstanding customer service skills.
The ability to multi-task and time management skills in a fast-paced environment.
Detail orientation and accuracy in the administration of customer accounts and data.
Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry.
Interpersonal skills to relate to customers and address their concerns diplomatically.
Exceptional follow-up and organizational practices to best serve customers' needs.
Education and Work Experienced Desired:
Bachelor's degree or equivalent related combination of professional experience and education/training desired.
Three years of professional customer service experience in a manufacturing or distribution setting is required
GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.
If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role.
Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************
$29k-37k yearly est. 3d ago
Healthcare Bilingual Care Coordinator
Lutheran Social Services of Wi & Upper Mi 3.7
Patient access representative job in Sussex, WI
Now Hiring: Bilingual Care Coordinator - Children's Long-Term Support (CLTS) Program
Waukesha County, WI
Full-Time | M-F, First Shift | Remote Flexibility
$24.70/hour for Spanish Bilingual + $2,000 Sign-On Bonus!
Lutheran Social Services of Wisconsin & Upper Michigan is seeking a compassionate and organized Bilingual Care Coordinator (English/Spanish) to join our CLTS Waiver Program team in Waukesha County!
The Children's Long-Term Support (CLTS) Waiver Program is a federally funded Medicaid initiative that helps children with developmental, physical, or severe emotional disabilities receive services that allow them to thrive in home and community settings. As a Care Coordinator, you'll be the primary point of contact for families, helping them access and navigate essential services.
What You'll Do
Assess children's functional abilities using approved tools
Develop and implement individualized service plans with families and providers
Facilitate team meetings and coordinate services based on family-centered goals
Maintain accurate documentation and meet all regulatory timelines
Collaborate with internal teams and external agencies to support families
Testify in legal proceedings when required
Communicate clearly with families, providers, and team members
Participate in staff development, training, and supervision
Perks & Benefits
Medical, Dental & Vision Insurance
Flex Spending (Health & Dependent Care)
Mileage Reimbursement
Paid Time Off + 10 Paid Holidays
403B Retirement Contribution
Employee Assistance Program
Service Awards & Recognition
Remote Work Perks
1 remote day/week at 6 months
2 remote days/week at 9 months
3 remote days/week at 12 months
Qualifications
Bachelor's degree in a human services field (e.g., Social Work, Psychology, Special Education, Counseling, etc.)
Minimum 1 year of experience working with children with disabilities
Fluency in Spanish required
Proficient in computer systems and electronic health records
Strong interpersonal and organizational skills
Valid driver's license and reliable transportation (MVR check required)
Work Environment
Community-based with daily travel required
Moderate noise level; occasional exposure to outdoor conditions
Flexibility to meet family needs, including crisis response
Ready to make a difference in the lives of children and families? Apply today and help empower families through compassionate care coordination in the CLTS Program!
LSS is an Equal Opportunity Employer (EOE).
$24.7 hourly 7d ago
Registration Specialist II
Elgin Community College 4.0
Patient access representative job in Elgin, IL
About ECC:
Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person-students, staff members, faculty members, and campus visitors-feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.
Work Schedule:
Monday through Friday - some evening hours required.
Rate of Pay:
This is a Full-Time Support Staff position at grade 11, with an annual salary range of $36,494 to $48,659. The salary offer will be based on education and experience, in alignment with the College's compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.
Benefits:
Medical, Dental, Vision Insurance
Life and Long-Term Disability Insurance
Flexible Spending Account (FSA, DCA, Commuter)
Retirement Plans (Pension, 457b, 403b)
Time Off with Pay
Professional Development/Expense
Tuition Reimbursement
Employee Assistance Program (EAP)
Sick Banks
FLSA Status:
Non-Exempt
Grant Funded:
No
Job Summary:
An employee in this classification performs work of moderate difficulty by assisting students in the registration process. Work is distinguished by the ability to maintain student records related to enrollment and residency. General supervision is received by the assigned manager.
Required Knowledge:
1. High school diploma or High School Equivalency (GED/HSE), with a minimum three years previous customer service experience or equivalent combination of education and/or experience.
2. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
3. Considerable skill in problem solving and analytical deduction.
4. Considerable skills in verbal and written communication.
5. Working skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access and Publisher
6. Working skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
7. Working skill in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
8. Must be available to work a flexible schedule, including evenings and weekends when required by the department's needs.
Desired Knowledge, Skills & Abilities:
Associates degree or 60 hours of college credit preferred.
Essential Duties:
1. Provide students and general community information and communication on all college service programs, departments, personnel, policies and procedures. Communicate information regarding semester class scheduling, campus activities, admission process, alternative schedules, fees, new student orientations, etc.
2. Orient new staff in the registration department of processes to ensure consistent services
3. Register students for credit and non-credit classes; research, verify and monitor compliance with prerequisites.
4. Assist and resolve issues for students registering in person on online.
5. Verify student records and process any necessary changes to ensure accuracy.
6. Enter incoming transcript information into database.
7. Accurately filing student documents using a variety of modalities, including, but not limited to, scanning and linking.
8. Determine residency for tuition costs and monitor address changes for residency status.
9. Complete enrollment verifications
10. Maintains required training, licensure and/or certifications
11. Maintains confidentiality of privileged information and adheres to applicable privacy laws
12. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
13. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
14. Adheres to department guidelines for attendance and punctuality
Other Duties:
Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
Perform other job-related duties as assigned which pertain to the job description.
Physical Demands:
Light (up to 25 lbs occasionally or 10 lbs frequently)
Visual Acuity:
Close visual acuity (e.g. computer, assembly)
Work Environment:
Moderate noise
Environmental Conditions:
Typical office or administrative
Current SSECCA Union Member Information:
The initial posting date for this position is 09/04/2025. Elgin Community College Support Staff Association(SSECCA) members that apply by 09/11/2025 and meet the posted minimum qualifications will receive full consideration.
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.
In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College's EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.
$36.5k-48.7k yearly 60d+ ago
Scheduling Specialist
Radiology Partners 4.3
Patient access representative job in Milwaukee, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday from 1:30pm-10:00pm; includes up to 4 weekends per year (day shifts).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$28k-32k yearly est. 23h ago
Patient Access Representative-FT-Call Center
Surgery Partners 4.6
Patient access representative job in Milwaukee, WI
PatientAccessRepresentative- Call Center The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226 As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated PatientAccess Rep to join the team at our Wauwatosa location.
The PatientAccess Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.
Why join OIW?
* Competitive pay
* Generous PTO program
* Clinic schedule - no work on evenings/weekends
* Medical, Dental, Vision, and Life Insurance
* 401(k) with company match
* Employee Assistance Program (EAP)
* Employee discount program
Responsibilities:
* Answer the call-center phone with professional and kind demeanor
* Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
* Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
* Record and verify all forms and insurance information into the EMR
* Maintain patient confidentiality according to HIPAA guidelines
* Other duties as assigned
Requirements:
* GED or equivalent
* 2 years of experience working with insurance preferred
* 2 years of medical office experience preferred
* Exemplary work ethic and attendance
* High compassion and kindness needed for working with patients
* Strong attention to detail and problem-solving skills
* Ability to remain professional in high-volume, fast-paced environment
* Excellent verbal and written communication skills
* Demonstrate proficiency of Microsoft software products and computer skills
* EMR software experience is preferred
* Bilingual, Spanish/English is a plus!
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.
Job Type: Full-time
Pay: Starts at $18/HR and varies based on experience and education
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
$18 hourly 5d ago
Registration Specialist
WVU Medicine 4.1
Patient access representative job in Highland Park, IL
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school graduate or equivalent.
2. State criminal background check and Federal (if applicable), as for regulated areas.
CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
2. May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
3. Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
4. Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
5. Prepares armband for patient identification.
6. Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
7. May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
8. Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
9. Schedules, reschedules, or cancels patients in accordance with hospital workflows.
10. Checks for order completeness and validate order against scheduled service.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
2. Visual acuity must be within normal range.
3. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
4. Sitting and/or standing for extended periods of time.
5. Reading and comprehension ability.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High volume, fast paced environment.
2. Exposure to communicable disease.
3. Frequent interactions with patients, medical staff, and support staff daily on a continual basis.
SKILLS AND ABILITIES:
1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
2. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
3. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
4. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
5. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
6. Excellent written and verbal communication skills and the ability to understand written and verbal communication.
7. Basic knowledge of medical terminology.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)
Company:
WVUH West Virginia University Hospitals
Cost Center:
8801 UHA Ambulatory Registration
Address:
10 Highland Park DriveUniontownPennsylvania
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Business Unit: Rush Oak Park Hospital: Rush Oak Park Hospital Department: Patient Registration **Work Type:** Part Time (Total FTE between 0.5 and 0.89) **Shift:** Shift 2 **Work Schedule:** 4 Hr (6:00:00 PM - 10:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (*****************************************************
**Pay Range:** $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
**Summary:**
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient's best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
**Other information:**
**Required Job Qualifications:**
- High school graduate or equivalent.
- 0-1 year of experience
- Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
- Excellent communication and outstanding customer service and listing skills.
- Basic keyboarding skills
- Critical thinking, sound judgment and strong problem-solving skills essential
- Team oriented, open minded, flexible, and willing to learn
- Strong attention to detail and accuracy required
- Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
- Ability to follow oral and written instructions and established procedures
- Ability to function independently and manage own time and work tasks
- Ability to maintain accuracy and consistency
- Ability to maintain confidentiality
**Preferred Job Qualifications:**
- Associates Degree in Accounting or Business Administration
- Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
- Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
- Working knowledge of medical terminology and anatomy and physiology is preferable.
**Responsibilities:**
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2. Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3. Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4. Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5. Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6. Upon decision of patient's admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient's payer to ensure that the payment for patient's inpatient stay is secured.
7. Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8. Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9.. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10. Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12. Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13. Other duties as needed and assigned by the supervisor/manager.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Position** Admission Registration Specialist 1 (PartTime) 4th Shift
**Location** US:IL:Oak Park
**Req ID** 11417
$17.6-27.8 hourly 60d+ ago
Patient Services Coordinator Home Health - Full-time (LPN)
Enhabit Home Health & Hospice
Patient access representative job in Des Plaines, IL
Compensation Range: $22.00-$24.00 per hour
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice.
As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
Continuing education opportunities
Scholarship program for employees
Matching 401(k) plan for all employees
Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
Flexible spending account plans for full-time employees
Minimum essential coverage health insurance plan for all employees
Electronic medical records and mobile devices for all clinicians
Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
Must possess a high school diploma or equivalent.
Must be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting
Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
Must possess a valid state driver license
Must maintain automobile liability insurance as required by law
Must maintain dependable transportation in good working condition
Must be able to safely drive an automobile in all types of weather conditions
* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$22-24 hourly Auto-Apply 14d ago
Patient Services Coordinator Home Health - Full-time (LPN)
Enhabit Inc.
Patient access representative job in Des Plaines, IL
Compensation Range: $22.00-$24.00 per hour Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
* 30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
* Continuing education opportunities
* Scholarship program for employees
* Matching 401(k) plan for all employees
* Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
* Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
* Flexible spending account plans for full-time employees
* Minimum essential coverage health insurance plan for all employees
* Electronic medical records and mobile devices for all clinicians
* Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
* Must possess a high school diploma or equivalent.
* Must be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting
* Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
* Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
* Must possess a valid state driver license
* Must maintain automobile liability insurance as required by law
* Must maintain dependable transportation in good working condition
* Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$22-24 hourly Auto-Apply 15d ago
Scheduling Specialist (71862)
Light On Anxiety Treatment Centers
Patient access representative job in Arlington Heights, IL
Who We Are:
Light On Anxiety Treatment Centers is a specialty practice that was founded in 2012 to provide state of the art, cutting edge treatments for anxiety, OCD and related conditions. Light On Anxiety's mission is to provide accessible, practical, empirically supported Cognitive Behavioral Therapy (CBT) based treatment to help clients move past anxiety, OCD and related disorders as rapidly as possible. Light On Anxiety strives to exceed client expectations and is committed to providing excellence in customer service at each step of the anxiety treatment process. We pride ourselves in working collaboratively and providing treatment that is compassionate, personalized and action-oriented.
Job Description:
The Care Manager will provide excellence in scheduling operations, address client and clinician concerns in a timely and professional manner, and maintain a welcoming office space.
Responsibilities:
Working with the Director of Practice Management, serve as site lead for office space, including ensuring general cleanliness and upkeep, maintaining inventory, communicating site-specific matters to on-site staff and managing maintenance and service requests.
Provide superior client service demonstrating responsiveness and sensitivity to client needs with urgency to resolve any patient dissatisfaction in accordance with organizational values, policies and procedures, government regulations, and standards.
Answer incoming customer calls, emails and chat inquiries regarding scheduling, billing and service questions and general client concerns.
Schedule patient appointments in conjunction with clinical profile and patient convenience.
Reschedule and follow-up with patients who missed scheduled appointments, and confirm patient appointments.
Monitor clinicians' schedules daily to ensure optimal patient scheduling based on time and location preferences.
Assist patients in providing required registration information, including demographic, insurance and clinical data, as necessary.
Support clinical staff and clients by collecting assessment measures at regularly scheduled intervals.
Update client information in the customer service database during and after each interaction.
Collect and audit departmental data on a weekly basis to investigate and assess current processes and areas for improvement.
Support LOA's clinicians through thorough and timely communication and assistance with any questions.
Handle confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality
Ensure problem resolution and corrective action for long-term solution, coordinating such efforts across departments.
Other duties as assigned
Schedule:
Full-time position (40 hours/week)
5 day schedule, Tuesday-Saturday
Hours: 9am-6pm
What We Offer:
We provide our full-time employees with a comprehensive benefits package, including:
Highly competitive salary commensurate with experience
Paid Time Off and paid company-observed holidays
Health, dental and vision insurance
Retirement plan with company match
Dependent Care and Commuter FSAs
Health Savings Account
Short-Term Disability
Company sponsored Basic Life / AD&D
Company laptop, ongoing technical support and technology stipend
Great opportunities for consultation, collaboration and growth
Qualifications
Requirements:
Bachelor's degree preferred
Must be able to work at the front desk, handling reception duties and providing professional first-point-of-contact service.
May occasionally require bending, reaching, or carrying light items during office setup or events.
“Patient first” attitude and ability to consistently provide 5-star service
Strong interpersonal skills; an effective communicator who conveys information in a manner that meets client needs
Energetic, empathetic, enthusiastic and organized individual, who thrives in a team-based environment.
Outstanding problem-solving skills, including the ability manage competing demands and respond quickly to shifting priorities
High degree of initiative and follow through; drive to actively seek out new projects, institute change and create a fun, rewarding and professional work environment
Exemplary attention to detail and the ability to deliver high-quality results with minimal supervision
Ability to lift up to 20 pounds occasionally (e.g., moving office supplies, small equipment, or boxes).
Ability to sit, stand, and move between offices throughout the workday.
Come join a team that promotes innovation, growth, and destigmatizing anxiety treatment!
$32k-44k yearly est. 17d ago
Hoffman Estates - Full-Time Surgery Scheduling Specialist
Regent Surgical 3.9
Patient access representative job in Hoffman Estates, IL
Under the direction of the Business Office Manager, the Surgery Scheduling Specialist coordinates, and schedules surgical procedures, acting as a liaison between patients, surgeons, and the surgical team. They ensure all necessary arrangements are in place, including scheduling appointments, and communicating with relevant parties.
DUTIES/RESPONSIBILITIES:
Receive and review surgery requests from surgeon's offices and ensure all information is complete and entered into EMR.
Coordinate with surgeons, patients, and the surgical team to ensure smooth scheduling and efficient use of resources.
Resolve scheduling conflicts as they occur and manage late bookings as they occur.
Obtain pre-authorizations, collect demographics, and relevant documents needed for booking the case.
Record special equipment or implants as needed for surgical procedures and notify appropriate parties including pain blocks, anesthesia, and neuromonitoring.
Manage and maintain block scheduling; review statistics associated with block utilization and provide recommendations based on trends.
Maintain accurate and up-to-date patient records and documentation.
Perform other duties as assigned.
EDUCATION/EXPERIENCE
REQUIRED:
High school diploma or equivalent
Proficient computer skills
BLS certification (as required by individual ASC policy)
PREFERRED
ASC surgery scheduling experience.
Medical or clinical experience.
$29k-34k yearly est. 1d ago
Patient Access Representative - Days
Endeavor Health 3.9
Patient access representative job in Addison, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
PatientAccessRepresentative
Location: Addison
Part Time
Hours: Available from 7a to 4p with every other Sat.
What you will need:
Education:
High School diploma or GED
Associate degree in business or healthcare (Preferred)
License:
A valid driver?s license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
Experience & Skills (Preferred):
Manual dexterity to operate various office machines
Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
Knowledge of health insurances, medical terminology and anatomy
Strong data entry and keyboarding skills
Knowledge of Microsoft Office Suite
Bilingual skills
What you will do:
Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.
Benefits (full-time or part-time positions):
Premium pay such as shift, on call, holiday and more based on an employee's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career pathways to promote professional growth and development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$19.9-28.8 hourly 1d ago
Scheduling Specialist
Radiology Partners 4.3
Patient access representative job in Waukesha, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time working Monday, Wednesday, Thursday and Friday from 8:00am-4:30pm and Tuesday from 11:30am-8:00pm; includes weekend rotation up to four per year.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$28k-32k yearly est. 23h ago
Patient Access Representative-FT-Call Center
Surgery Partners Careers 4.6
Patient access representative job in Milwaukee, WI
PatientAccessRepresentative- Call Center
The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226
As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated PatientAccess Rep to join the team at our Wauwatosa location.
The PatientAccess Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.
Why join OIW?
Competitive pay
Generous PTO program
Clinic schedule - no work on evenings/weekends
Medical, Dental, Vision, and Life Insurance
401(k) with company match
Employee Assistance Program (EAP)
Employee discount program
Responsibilities:
Answer the call-center phone with professional and kind demeanor
Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
Record and verify all forms and insurance information into the EMR
Maintain patient confidentiality according to HIPAA guidelines
Other duties as assigned
Requirements:
GED or equivalent
2 years of experience working with insurance preferred
2 years of medical office experience preferred
Exemplary work ethic and attendance
High compassion and kindness needed for working with patients
Strong attention to detail and problem-solving skills
Ability to remain professional in high-volume, fast-paced environment
Excellent verbal and written communication skills
Demonstrate proficiency of Microsoft software products and computer skills
EMR software experience is preferred
Bilingual, Spanish/English is a plus!
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.
Job Type: Full-time
Pay: Starts at $18/HR and varies based on experience and education
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: In person
$18 hourly 22d ago
Admission Registration Specialist 1
Rush University Medical Center
Patient access representative job in Oak Park, IL
Business Unit: Rush Oak Park Hospital: Rush Oak Park Hospital Department: Patient Registration **Work Type:** Full Time (Total FTE between 0.9 and 1.0) **Shift:** Shift 1 **Work Schedule:** 8 Hr (8:30:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (*****************************************************
**Pay Range:** $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
**Summary:**
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient's best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
**Other information:**
**Required Job Qualifications:**
- High school graduate or equivalent.
- 0-1 year of experience
- Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
- Excellent communication and outstanding customer service and listing skills.
- Basic keyboarding skills
- Critical thinking, sound judgment and strong problem-solving skills essential
- Team oriented, open minded, flexible, and willing to learn
- Strong attention to detail and accuracy required
- Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
- Ability to follow oral and written instructions and established procedures
- Ability to function independently and manage own time and work tasks
- Ability to maintain accuracy and consistency
- Ability to maintain confidentiality
**Preferred Job Qualifications:**
- Associates Degree in Accounting or Business Administration
- Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
- Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
- Working knowledge of medical terminology and anatomy and physiology is preferable.
**Responsibilities:**
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2. Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3. Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4. Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5. Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6. Upon decision of patient's admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient's payer to ensure that the payment for patient's inpatient stay is secured.
7. Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8. Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9.. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10. Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12. Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13. Other duties as needed and assigned by the supervisor/manager.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Position** Admission Registration Specialist 1
**Location** US:IL:Oak Park
**Req ID** 22373
$17.6-27.8 hourly 50d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Kenosha, WI?
The average patient access representative in Kenosha, WI earns between $28,000 and $43,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Kenosha, WI