Patient access representative jobs in Lancaster, CA

Patient Services Registration Clerk (Hospital Surgery Department) Join a high-stakes, fast-paced hospital environment where you will play a crucial role in ensuring all surgical patients are financially and administratively cleared for their procedures. We are seeking organized, customer-focused professionals for this vital on-site role. We are hiring for two full-time positions to cover critical shifts in the Hospital Surgery Department. Day Shift Monday - Friday 8:30 AM - 5:00 PM Night Shift Monday - Friday, plus every other Sunday 11:00 PM - 7:30 AM Location: 100% Onsite at Baldwin Park Blvd, Baldwin Park CA 91706 Key Responsibilities This is a critical opening-shift position responsible for handling all first surgery cases. Excellent attendance is mandatory to ensure the smooth start of the surgical schedule. Patient Data Management: Accurately collect and enter patient demographics and insurance information directly into the hospital system within the Surgery Department. Consent and Regulatory Compliance: Ensure all procedures are compliant by obtaining required signatures on regulatory forms and consent documents from patients or authorized representatives. Financial Collections: Accurately collect patient payments (co-pays, deductibles, etc.) and provide receipts and financial counseling as needed. Required Skills and Qualifications We are seeking reliable candidates with experience in a clinical setting who understand the urgency of surgical scheduling. Insurance Verification Knowledge: Practical knowledge of third-party insurance verification processes and medical terminology is essential. Customer Service Excellence: Demonstrated excellent customer service skills with the ability to handle sensitive patient conversations (financial and regulatory) with empathy and professionalism. Registration Basics: Basic knowledge of hospital registration requirements and patient flow within a high-volume clinical setting. Experience: 1-3 years of related administrative experience is required. Experience in a hospital or surgery clinic setting is a significant plus. System Knowledge and Certifications System Preference: Preferably Epic experience for electronic health record (EHR) management, but not strictly required. Certifications: No specific certifications are required for this role.

Salary: Up to $60,000-$65,000 DOE We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds. Responsibilities: Provide exceptional customer support across multiple channels, ensuring timely and accurate responses. Manage orders, returns, and inquiries through Shopify and internal systems. Utilize PC and Excel to track orders, update records, and maintain customer data. Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience. Identify trends and escalate recurring issues to improve processes and customer satisfaction. Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management. Generate reports to track customer interactions, order fulfillment, and returns. Maintain knowledge of products and services to provide accurate information and guidance to customers. Support internal projects and initiatives that improve operational efficiency and enhance the customer experience. Qualifications: Strong communication and problem-solving skills. Comfortable using Shopify, PC, and Excel (or similar tools). Highly organized, detail-oriented, and able to manage multiple tasks. Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required. What We Offer: Competitive salary up to $60-65K DOE. Growth opportunities within a dynamic DTC company. Supportive, team-oriented work environment.

D'Leon Consulting Engineers is seeking a Scheduler in Los Angeles, CA Responsibilities Develop project schedules in alignment with established program master schedule execution strategies. Assist in updating and validating the month-to-month program master schedule in collaboration with the Construction Project Team. Review contractor schedules to ensure compliance with contractual requirements and industry standards. Evaluate and report on contractor schedule updates (weekly/monthly), draft narratives, and present indings to management. Assist in reviewing time impact analyses to evaluate schedule changes and their effects on project timelines. Assist in reviewing and evaluating contractors' recovery schedules. Perform Critical Path Method (CPM) and Earned Value Management (EVM) analyses to monitor schedule performance. Prepare and submit monthly Schedule Variance Reports to highlight deviations and support decision-making. Identify scheduling issues during project execution and recommend timely, practical, and innovative solutions. Participate in site visits to monitor construction progress and validate schedule updates. Assist in developing cost-loaded schedules for accurate cash-flow forecasting. Monitor actual costs against the cash-flow forecast to track financial performance and identify variances. Collaborate closely with the Lead Scheduler, Project Manager, and Project Engineers to implement schedule updates. Provide scheduling support to other team members as needed. Qualifications One (1) to three (3) years of experience in program or project scheduling on large construction programs for an Owner or General Contractor, preferably involving multiple educational facilities or public works projects. Advanced proficiency in specific software, including but not limited to Primavera Scheduling Software and Microsoft Office applications (Project, Excel, Word, and PowerPoint). Knowledge of the theories, principles, and practices of cost engineering and scheduling. Excellent oral and written communication skills. Bachelor's degree in Construction Management, Architecture, Engineering, Business Administration, or a related field. Additional qualifying experience beyond the minimum stated above may be substituted for the required education on a year-for-year basis. Flexibility in schedule and transportation to work at multiple sites, based on assigned duties. Ability to work in a fast-paced environment. D'Leon Consulting Engineers is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Pay Range: $22-$25/hour Type: Part-Time At VEYDA, we're redefining what personalized wellness looks like. Our mission is to simplify the path to optimal health by connecting fitness, nutrition, recovery, medical, and community all in one membership. We help people perform better, live stronger, and feel their best every day. About the Role We're looking for a Care Coordinator; a warm, detail-oriented professional who loves helping others feel supported and understood. You'll act as the dedicated liaison for our members, guiding them through their wellness journey at Veyda. From the moment they join, you'll make sure every client feels connected, cared for, and confident as they explore new ways to improve their health and performance. This role is ideal for someone with a hospitality heart, a service mindset, and a passion for wellness. What You'll Do Be the main point of contact for new and existing members. Guide members through onboarding, scheduling, custom programming, and follow-ups. Help members navigate all areas of Veyda - from fitness and nutrition to medical and recovery services. Build meaningful relationships and ensure every member feels seen and valued. Track client notes and milestones in our systems. Partner with our wellness coaches, medical team, and leadership to deliver a seamless experience. Support community events and engagement initiatives. What You Bring 1-3 years in member experience, hospitality, wellness, or concierge services. Excellent communication and people skills - you love connecting with others. Organized, proactive, and calm under pressure. Tech-savvy with comfort in scheduling, using CRM tools, project management tools, and communication tools.. A genuine passion for wellness, service, and continuous learning. Professionalism, discretion, and a positive attitude. Why You'll Love Working Here Be part of a mission-driven company redefining modern wellness. Enjoy access to select Veyda programs, services, and community events. Grow with a team that values curiosity, collaboration, and innovation. Work in a supportive, high-touch environment where your care and attention have a lasting impact on each member's journey. You're a Great Fit If You… Light up when helping others feel comfortable and confident. Have a talent for remembering details and anticipating needs. Believe wellness should feel inspiring, not intimidating. Love working in a collaborative, purpose-driven environment. Ready to join the next evolution of personalized wellness? Apply now and join a team that's redefining personalized wellness - one member at a time.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. Responsibilities Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. Qualifications At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Receive inbound calls and make outbound calls to consumers Receive inbound text messages and facilitate outbound text messages to consumers Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests Effectively manage a pipeline of up to 75 loans Performing routine data entry and validation tasks Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries Must request assistance for escalated and/or more complex issues to department senior associates or supervisors Meet outlined production and quality standards Follow established Policy and Procedures Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values

Job Title: Medical Office Administrative Assistant Schedule: Full-Time, Monday-Friday, 8:30 AM-4:30 PM Compensation: $21-$24/hr DOE Interview Availability: Thursday & Friday morning (11/6-11/7) Overview We are seeking a highly organized and fast-paced Medical Office Administrative Assistant to support a busy medical practice. This role requires someone who can efficiently manage multiple responsibilities, handle a high volume of tasks, and maintain professionalism in a dynamic, fast-moving environment. If you thrive under pressure, enjoy staying busy, and have strong medical office experience, we want to speak with you. Key Responsibilities Schedule patient appointments and follow-ups Manage calendars and coordinate scheduling needs, including stress test scheduling Answer incoming phone calls and route messages appropriately Provide general office support and administrative tasks as needed Handle a high volume of responsibilities with accuracy and urgency Maintain a positive, professional demeanor while multitasking Selling Points Fast-paced environment with constant activity-perfect for someone who likes to stay busy Opportunity to support a respected medical practice Consistent daytime schedule, Monday-Friday Great role for candidates early in their career who are eager to grow in healthcare administration 3-5 Must-Have Skills & Qualifications: Medical office experience is required Strong multitasking ability and comfort working under pressure Excellent communication and customer service skills Ability to stay organized while handling a high volume of incoming tasks Professional demeanor and reliability Preferred Experience/Qualifications Previous experience in a busy or high-stress medical office setting Ability to absorb and prioritize information quickly Tech-savvy and comfortable learning office systems Candidates early in their career with strong drive and adaptability are encouraged to apply

Job Title: Customer Service Representative Job Type: Full Time About Us At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply: Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day. Job Type: Full-time, Exempt. Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required. Work Setting: In-person Location: Azusa, CA Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations. Summary of Functions: The Patient and Donation Experience Advocate II is responsible for reviewing, triaging, and managing all complaints received by OneLegacy, including those from donor families, hospitals, business partners, and OneLegacy staff. This role ensures that each complaint is appropriately assessed for risk, routed for timely resolution, and addressed with professionalism, sensitivity, compassion and integrity. The Patient and Donation Experience Advocate II develop clear and compassionate communications, and partners with internal stakeholders to coordinate investigations and corrective actions. Additionally, this role builds trust and works effectively with cross-functional teams to ensure follow-through on commitments and deadlines while promoting a culture of service excellence. The advocate helps identify and implement opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management. This position requires strong skills in risk management, project management, documentation, organization, attention to detail, and stakeholder engagement to ensure that complaints are managed in a manner that protects organizational integrity, enhances relationships, and improves the donation and transplantation experience. Duties & Responsibilities: Essential Job Functions: 1. Receive and log all complaints from donor families, hospitals, business partners and OneLegacy staff. 2. Assess the nature, urgency, and potential risks of complaints, including legal, regulatory, reputational, or operational impacts. 3. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitate patient & donor experience while anticipating patient and family needs, taking into account various cultures, religions, and individual needs and balancing OneLegacy organizational operations and need. 4. Triage complaint to appropriate departments for follow-up based on severity and scope. 5. Serve as the initial point of contact and draft communications to respond to complaints in a professional and timely manner. 6. Maintain confidentiality and ensure compliance with HIPAA and all applicable patient privacy regulations. Risk Assessment and Root Cause Analysis 1. Evaluate risks associated with each complaint and advise leadership on recommended actions. 2. Identify systemic risks, track and analyze recurring issues or trends. 3. Collaborate with the Director of Quality and other leaders to determine when immediate intervention is required. 4. Collaborate with internal teams to perform root cause analysis and recommend corrective/actions (CAPA) where needed. 5. Leverage quality tools (e.g., Pareto charts, Ishikawa diagrams, sampling plans) for investigations and reporting. Investigation & Resolution Coordination 1. Develop action plans for complaint investigation and resolution in collaboration with internal teams. 2. Facilitate collaboration across clinical, operational, and administrative teams to ensure timely follow-up and closure. 3. Maintain accountability by monitoring deliverables, deadlines, and status updates. 4. Draft and review response letters, emails, or other correspondence to complainants to ensure accuracy, consistency, and tone alignment with OneLegacy's values. Project and Stakeholder Management 1. Lead project management efforts related to complaint investigations, ensuring milestones and timelines are met. 2. Proactively manages complaint process and supports service recovery program. 3. Identify & manage opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management. 4. Facilitate regular check-ins with stakeholders to track progress and provide updates. 5. Escalate unresolved issues or barriers to leadership as needed. Quality and Process Improvement 1. Maintain documentation of all complaints, investigations, and resolutions in alignment with OneLegacy policies and regulatory requirements. 2. Take an active role in improving patient and donation experience while providing creative solutions to unique challenges. 3. Develop and present metrics and reports on complaint volumes, categories, resolution times, and outcomes for leadership review. 4. Analyze complaint trends to identify opportunities for process improvement and staff training. 5. Partner with internal departments to identify & implement quality improvement opportunities based on complaint trends. 6. Collaborate with the Quality team to conduct targeted review of processes directly related to complaint investigations to ensure compliance and identify areas for improvement. 7. Support and promote a culture of continuous improvement, transparency, and accountability. 8. Additional duties as assigned. Training and Documentation: 1. Support the development and delivery of training related to quality and compliance processes. 2. Using advocacy skills, managing patient and donation expectations and proactively educates and influences expected service behaviors with staff and physicians. 3. Educate staff on best practices for patient-centered communication, service excellence, and empathy in daily interactions. 4. Serve as a subject matter expert, author, or reviewer for policies, SOPs, and quality-related documents. Responsible for developing educational materials and policies that are patient and family centered. 5. Maintain complaint records in the electronic Quality Management System (eQMS). Skills and Abilities: 1. Must have excellent verbal and written communication skills and interpersonal relationship skills including consultative and relationship management skills. 2. Demonstrated problem solving, critical thinking and investigative skills. 3. Must have strong interpersonal skills, including the ability to collaboratively work with all levels of management, staff, hospital personnel, vendors, and community members, on the phone and in person. 4. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public. 5. Must have demonstrated quality skills and experience. 6. Must have demonstrated computer skills, including Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. 7. Must have demonstrated technical writing skills. 8. Must have demonstrated ability to effectively deliver presentations and trainings. 9. Ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority. 10. Must be able to effectively work independently and within a team. 11. Project Management experience with the ability to manage both time and priority constraints and to manage multiple priorities simultaneously. 12. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters and OneLegacy finances. 13. Flexibility and willingness to learn new tasks is required. 14. Knowledge of medical terminology. Physical Environment/Working Conditions: Location: The office is in Azusa, CA. The building is a non-smoking facility Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required Job Qualifications and Requirements: Education: Bachelor's degree in healthcare administration, risk management, quality improvement, communications, psychology, counseling, human resources/personnel management, or healthcare related field Experience: Minimum 3 years of experience in complaints management, patient experience, quality, risk management, customer service or related role in healthcare. Strong project management and organizational skills, with ability to manage multiple priorities. Preferred experience with quality investigations, audit processes, or corrective action plan management. Familiarity with CMS, UNOS, and regulatory requirements related to organ procurement organizations. Preferred experience in organ donation, transplantation, or healthcare quality improvement. Handling patient or family concerns and conflict resolution in a healthcare environment is strongly preferred. Skills: Excellent written and verbal communication skills, with demonstrated ability to draft professional, empathetic correspondence. Ability to assess and communicate risks effectively to stakeholders at all levels. Proficiency with Microsoft Office Suite and ability to learn complaint-tracking systems. Ability to remain calm under pressure and manage sensitive situations with integrity and professionalism. Certification/License: Must have a valid California driver's license and maintain vehicle insurance that meets California minimum insurance coverage standards (or be able to obtain prior to hire. Preferred Certification in Quality, Risk Management, Patient Experience, or Project Management (e.g., CPHQ, CPPS, PMP). Equipment: Reliable automotive transportation is required. Salary Range: $70,000- $90,000 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness

About Amen Clinics: Dr. Daniel Amen, the founder of Mindworks Innovations, Inc., is one of America's leading psychiatrists and brain health experts. He has authored or coauthored 70 professional articles and more than 30 books, including the New York Times mega-bestseller Change Your Brain, Change Your Life. He has appeared on numerous television shows, including Dr. Phil, Larry King, Dr. Oz, The Doctors, and The View. His TedTalk has more than 16 million views on YouTube, and The Washington Post has since called Dr. Amen “America's most popular psychiatrist.” For over 30 years, Mindworks Innovations, Inc. has treated mental health conditions of all kinds using Dr. Amen's combination of psychiatry and brain imaging. Now, his nine clinics across the United States treat over 7,000 patients a month and have collected the world's largest database of functional brain scans relating to behavior, totaling over 160,000 scans on patients from 155 countries. During the global pandemic, the clinics have seen a surge of new patients and are experiencing their highest patient volume in company history. We are needed now more than ever. Job Description and Purpose: The Patient Experience Coordinator (PEC) plays a critical role in creating a welcoming, warm, and professional environment for patients at Amen Clinics. As the first point of contact, the PEC sets the tone for each patient's experience, ensuring they feel comfortable, supported, and informed from check-in through the start of their evaluation. This position focuses entirely on enhancing the patient's experience, answering questions, and ensuring a smooth and relaxing visit. The PEC is dedicated to delivering excellence in service, aligning with Amen Clinics' mission of providing compassionate, brain-based mental health care. Essential Duties and Responsibilities: Create a Warm & Welcoming Environment - Greet patients with a friendly, compassionate, and professional demeanor, making them feel at ease. Guide Patients Through Their Visit - Clearly explain what to expect during their evaluation, reducing uncertainty and anxiety. Check-In & Check-Out Patients Efficiently - Ensure a seamless, stress-free process by verifying patient information and providing necessary forms. Schedule & Confirm Appointments - Assist patients in scheduling and rescheduling appointments while ensuring they understand next steps. Answer Patient Inquiries with Care - Respond to phone calls and emails in a timely manner, offering clear, empathetic, and informative communication. Ensure a Calm, Organized Front Office - Maintain a professional, welcoming environment in the reception area. Process Payments & Provide Billing Support - Collect patient payments and provide guidance on financial policies in a professional manner. Maintain Patient Confidentiality - Handle patient information with the highest level of discretion, ensuring compliance with HIPAA/HITECH regulations. Assist with additional administrative tasks as needed to support the front desk and clinic operations. Qualifications and Requirements: Education: High School Diploma required; College coursework or an Associate's Degree in healthcare, hospitality, or customer service-related fields preferred. Experience: Minimum 2 years of experience in a customer service, hospitality, or healthcare front desk role. Knowledge, Skills, and Abilities: Passion for Patient Care - Ability to make patients feel comfortable, valued, and supported. Strong Communication Skills - Excellent verbal, written, and interpersonal skills with a professional yet warm approach. Customer Service Excellence - Experience in providing outstanding customer service in healthcare, hospitality, or high-touch service industries. Organizational & Multitasking Skills - Ability to manage multiple tasks, maintain attention to detail, and prioritize effectively. Tech-Savvy & Detail-Oriented - Comfortable working with Electronic Medical Records (EMR), scheduling systems, and Microsoft Office. Ability to Stay Calm & Professional - Skilled in handling patient concerns with empathy and professionalism. Strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment. Dress Code Requirements: Amen Clinics-branded black scrubs (Brand - BarcoOne) must be worn Monday through Thursday. Employees will receive four (4) tops and four (4) bottoms (style of choice) upon hire. One additional set will be provided annually on the employee's work anniversary. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Sitting for long periods of time Frequent typing and viewing of computer screen Frequent use of hands and fingers with machines, such as computers, copiers, fax machines, scanners, and telephones. Frequent hearing, listening, and speaking in person Occasionally required to stand, walk, reach with hands and arms, stoop or bend Work Environment: The work environment described here is representative of those encountered by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Work indoors in a temperature-controlled environment. The noise level is usually moderate.

NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children. The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation. Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding. It's Work That Matters. Overview Schedule: 11pm - 7:30am, Monday-Friday with alternating weekends Purpose Statement/Position Summary: The team is responsible for the accurate and timely completion of patient admissions including: demographic data, insurance verification and authorization, and the entry of this data into the system. Creates patients financial file, obtains required signatures, and gives the patient/parent hospital information. Interfaces with patients, Third-Party payors, and review organizations to ensure the eligibility and authorization for hospital services. Identifies alternative financial sources for services, if necessary. Facilitates the processing of Medi-Cal/CCS applications. Meets with parent to explain benefits, restrictions, or to make financial arrangements. The Admitting Representative II is responsible for the accurate and timely completion of patient admissions. Creates patient's financial file, obtains required signatures, and gives the patient/parent hospital information. Interfaces with patients, third-party vendors, and review organizations to ensure the eligibility and authorization for hospital services. Identifies alternative financial sources for services, if necessary. Facilitates the processing of Medi-Cal/CCS applications. Meets with parents to explain the benefits, and restrictions, or to make financial arrangements. Minimum Qualifications/Work Experience: 2+ years previous registration experience preferred, 6 months insurance verification experience, preferred. A minimal baseline of insurance terminology is a plus. Applicant must be able to multi task and complete required tasks timely and completely. Applicant must be a team player and be able to accept and apply feedback. Education/Licensure/Certification: High school diploma, GED or equivalent. Pay Scale Information $43,680.00-$61,953.00 CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career! CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932. At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance. Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process. Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA. Patient Access Services Registration

Under supervisory direction, the Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of management. The Lead demonstrates outstanding registration, communication and teamwork skills. MINIMUM QUALIFICATIONS Education: High School Diploma or GED preferred. Experience: Two years previous work-related experience in a physician, medical office and/or hospital registration and/or financial counseling setting with insurance verification, collections and/or billing required. Leadership and/or Supervisory experience and college degree or other evidence of continuing education is preferred. Knowledge and Skills: Attention to detail, excellent verbal and written communication skills with an ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies, physicians and all others. Ability to follow directions as outlined and comprehend complex issues. Good English speaking skills, spelling, reading and mathematical skills. Strong computer skills to include Microsoft Office. Ability to work independently and exercise independent judgment at times of need. Mature, dependable and conscientious. Maintains confidentiality at all times. Bilingual preferred. Equipment: Use of computers, with the ability to utlize a variety of software programs as needed. Also ten key, copy machine, fax machine and credit card device. Physical Requirements: Must be able to perform the essential physical requirements of the job. PAY RANGE $23.40- $32.18 The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $17/hr Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks. Qualifications Effective communication skills (listening, verbal and written) Proficient computer skills utilizing mainframe and PC software packages; strong systems orientation Intermediate accounting skills; excellent teamwork, organization, and admin skills Multi-tasking, possesses a high degree of attention to detail Working knowledge of MS Excel, Word, Power-Point with dual screens Requires at a minimum, a high school diploma or its equivalent, with a minimum of three (3) years of experience in the field of loan administrator/loan processor Additional Information To know more about this position, please contact: Laidiza Gumera ************ *******************************

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Title: Patient Advocate - Infusion Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting locations will not be considered for employment, unless an accommodation is granted as required by law. The Patient Advocate - Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service. Primary duties include, but are not limited to: * Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients. * Informs current, new infusion patients and referral sources about how the services and programs offered operate. * Acts as the single point of contact for patients and referral sources. * Makes a difference in patients' lives through advocacy. * Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs. * Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner. * Develops consumer/patient educational materials and resources for distribution. * Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. * Participates in projects with cross-functional teams. Minimum Requirements: * Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * CPR+ system experience preferred. * CareTend system experience preferred. * Infusion/Specialty Pharmacy experience preferred. * Patient Care Coordination experience preferred. * Proficiency with technical systems preferred. * Pharmacy reimbursement or benefits experience preferred. For candidates working in person or virtually in the below location(s), the pay* range for this specific position is $28.75 - 43.13 USD Hourly. Location: Woodland Hills, CA In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Healthcare Role (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Title: Patient Advocate - Infusion Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting locations will not be considered for employment, unless an accommodation is granted as required by law. The Patient Advocate - Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service. Primary duties include, but are not limited to: Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients. Informs current, new infusion patients and referral sources about how the services and programs offered operate. Acts as the single point of contact for patients and referral sources. Makes a difference in patients' lives through advocacy. Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs. Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner. Develops consumer/patient educational materials and resources for distribution. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Participates in projects with cross-functional teams. Minimum Requirements: Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: CPR+ system experience preferred. CareTend system experience preferred. Infusion/Specialty Pharmacy experience preferred. Patient Care Coordination experience preferred. Proficiency with technical systems preferred. Pharmacy reimbursement or benefits experience preferred. For candidates working in person or virtually in the below location(s), the pay* range for this specific position is $28.75 - 43.13 USD Hourly. Location: Woodland Hills, CA In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Healthcare Role (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. The Patient Access Representative (Liaisons) will provide medical records/clerical support and duties to the assigned area(s) including but not limited to: maintain confidentiality of medical records, management of all medical records/scanning into the electronic health record, registration of patients, point of service payment collections, coordination of outside patient medical records, and effective management of patient communication and scheduling. Create, prep and retrieve patient charts. Various duties such as filing, copying, and answering customer calls. Other duties as assigned. Essential Duties: Generate a patient MRN (Medical Record Number)and is adept at utilizing the MRN checker. Patient identifier is “Name and date of birth” to assure you are registering the correct patient. Demonstrates ability to maintain confidentiality of patient information. Determine if the patients insurance is contracted with USC. Edit insurance information as appropriate. Resolve all GE Centricity Alerts. Assure all documents are obtained signed and scanned or available in the EMR a. Insurance Card b. Identification Card c. Condition of Service - hospital document d. Financial Responsibility- Physician document e. Notice of Privacy Practices- Obtain patient demographics confirm all are current and correct in both hospital and physician systems. Utilize appropriate a. Financial Class b. Plan Id's c. Service Code d. Patient type Ability to verify and comprehend insurance benefits via: a. Contacting insurance companies directly b. Electronic verification system (Ecommerce or Passport or direct insurance websites) c. Ensure effective dates and co-pays are documented in registration systems In Physician System Utilize appropriate a. FCS b. Alternate Insurance Assuring authorizations are in place as specified by patients carrier Customer service skills: a. Phone etiquette b. Scripting as provided by supervisor/management c. Escort patients as needed d. Professional conduct when speaking to patients and co-workers and Physicians Ability to request patient financial liabilities (Co-pay outstanding balances) Follow and adhere dress code attendance policy's provided by Human Resources Assist Supervisor as needed with special projects and other duties as assigned a. Scheduling b. Break and or Lunch coverage c. Check out d. Any other duties assigned by your supervisor Balances cash drawer to Batch. Closes out batches. Prepare bank deposit for Physician practice. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Or equivalent evidence in file required. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be comfortable with computers and medical terminology. Req In depth knowledge of Cerner, most insurance types, and basic computer programs. Req Demonstrate excellent customer service behavior. Preferred Qualifications: Pref 6 months Experience in an office, customer service, or ambulatory clinic setting strongly preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Admitting Representative interviews the patient or his/her representative to obtain identifying and verifying information, such as patient/s name, address, age, date of birth, social security number, occupation, insurance information and obtaining authorization. Also, have the capabilities of interfacing with the PBX operator and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe. EDUCATION, EXPERIENCE, TRAINING Previous hospital experience as an admissions representative preferred.. High School Diploma or Equivalent Preferred. Required upon 90 days hire; BCLS (AHA), AB508

JOB TITLE: Registrar REPORTS TO: School Director CLASSIFICATION: Full-Time - Exempt The Academy of Creative Technologies - Antelope Valley seeks a detail-oriented, tech-savvy, and highly organized individual to serve as Registrar. The Registrar plays a critical role in managing all aspects of student records, enrollment, and academic scheduling. This individual ensures the accuracy, security, and compliance of student information while supporting administrative functions related to data management, reporting, and academic operations. The Registrar collaborates closely with instructional and administrative staff to maintain the integrity of student records and support the mission and vision of the school. Key Responsibilities Manage student enrollment and registration processes, ensuring accurate and timely entry of student data. Maintain and update student records in compliance with state and federal regulations, including transcripts, immunizations, emergency contacts, and cumulative files. Create, modify, and maintain student class schedules in coordination with academic staff and student needs. Prepare and submit required reports to the district, state, and federal agencies, including CALPADS, CBEDS, and other compliance-related data. Generate data reports for attendance, grades, testing, and graduation tracking to support internal planning and external compliance. Ensure the integrity, accuracy, and confidentiality of all student academic records and data systems. Collaborate with IT and administrative teams to maintain and improve student information systems (SIS). Support audits, data verification, and school accountability measures. Communicate effectively with parents, staff, and outside agencies regarding student enrollment, transfers, transcripts, and related documentation. Train and assist staff on proper use of SIS and reporting protocols. Serve as the primary liaison for data-sharing agreements and database updates related to student information. Participate in school meetings, trainings, and professional development as required. Maintain and implement processes to streamline registrar functions and enhance operational efficiency. Qualifications High School Diploma or GED required; Associate's or Bachelor's degree in education, business administration, or a related field preferred. Minimum of 3-5 years of experience in student records management, school registrar functions, or related office administration in an educational setting. Proficiency in student information systems (such as PowerSchool, Aeries, School Pathways, or similar platforms). Strong understanding of FERPA and student data privacy regulations. Excellent attention to detail and high degree of accuracy in data entry and reporting. Proficient with Microsoft Office Suite and Google Workspace. Strong interpersonal, written, and verbal communication skills. Ability to prioritize tasks, manage time effectively, and maintain confidentiality. Ability to work independently and as part of a collaborative team. Compensation Salary is commensurate with experience and will follow placement on the appropriate pay scale. Application Requirements Please submit a resume and cover letter detailing your qualifications and relevant experience. Highlight your familiarity with student information systems and regulatory compliance. The Academy of Creative Technologies - Antelope Valley is committed to diversity and inclusion. We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

This job description is to summarize the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Patient Access Specialist is responsible for booking patients' visits. This process includes greeting, identifying the needs of the patient, and scheduling an appropriate visit. Patient Access Specialist should help ensure the booking of an appointment is as pleasant an experience as possible. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet patients with a warm salutation and conversation with congenial closing. Consistently and accurately collect the patient's personal and insurance information, including any necessary updates. Run patient insurance eligibility. Review provider schedules to ensure correct placement of appointments. Follow triage protocol as needed. Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration. Route calls to appropriate departments when applicable utilizing a warm handoff. Attempt to answer questions prior to forwarding the patient's question/concern via message. Send appropriate inbox messages for med refills, form status, lab results, patient questions when applicable. Include all relevant information in the message. Communicate patient results when they are available and have been reviewed by the provider. Reschedule patients as needed due to scheduling conflicts. Encourage and help patients with MyChart set up. Comply with all company policies and procedures found in the employee handbook. Perform other duties and tasks as assigned by leadership. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: High school graduate or equivalent preferred. Minimum Experience Required: Customer Service Experience: A minimum of 1-2 years of experience in customer service, preferably in a healthcare or call center environment. Healthcare Knowledge: Previous experience in a medical office, clinic, or healthcare-related call center is preferred but not required. Multitasking Skills: Demonstrated ability to handle high call volumes while maintaining accuracy and a positive attitude. Communication Skills: Strong verbal and written communication skills, with the ability to manage sensitive and confidential information professionally. Minimum Knowledge and Skills Required: Bilingual Spanish is preferred. Ability to communicate effectively and congenially with patients and staff members in person and over the phone. Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members. Basic office skills such as typing, transferring calls, etc. Organizational and problem-solving skills. Ability to work on the computer for long stretches of time. Ability to navigate and accurately input within the EMR system. Ability to accept supervision and feedback. Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being. Travel Percentage: 1-5% Work Authorization: Must be authorized to work in the United States. M-F 8am-5pm