Patient access representative jobs in Lancaster, CA - 935 jobs
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Patient Care Coordinator, License Vocational Nurse (LVN) - Home Health LA/OC County, Full time, 8am - 5pm
Pih Health 4.9
Patient access representative job in California City, CA
The Patient Care Coordinator, LVN supports collaboration, communication, and care coordination with all members of the patient's Home Health interdisciplinary team. Primary responsibilities of the role are to assist the interdisciplinary team by obtaining physician orders, communicating patient lab results to physicians and RN case managers, and scheduling patient visits. Works closely with nursing leadership to troubleshoot and resolve issues. Serves as a Home Health representative when engaging with patients, their family members, physicians, and the community.
The Patient Care Coordinator, LVN performs all duties in a high-level efficient and effective manner, in accordance with departmental objectives, assuring optimal services are provided to the highest level of productivity. The Patient Care Coordinator will be responsible for additional duties as assigned by the Clinical Director.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
Critical thinking and problem solving skills to identify and resolve problems in a timely manner
Demonstrated ability to communicate effectively and tactfully
Attention to detail; actively listens and always follows appropriate channels of communication
Uses time efficiently, able to deal with frequent change or unexpected events
Must be able to handle multiple tasks with interruption
Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
Strong computer skills with knowledge in Word, Excel, and Electronic Health Record (EHR) documentation
Excellent communication, organizational and listening skills
Spanish/Chinese bilingual preferred
Ability to maintain composure and balance multiple conflicting priorities in a fast-paced environment
Required Experience
Required:
Current California license as a Licensed Vocational Nurse
Minimum 1 year professional LVN experience
Current CPR card
Current California Driver's License and valid auto insurance
Preferred:
Home Health or Hospice experience
Knowledge of insurance authorization process
Address
15050 Imperial Highway
Salary
24.88-41.06
Shift
Days
Zip Code
90602
$31k-39k yearly est. 1d ago
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Patient Service Rep - Internal Medicine (Playa Vista)
Cedars-Sinai 4.8
Patient access representative job in Los Angeles, CA
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
+ Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
+ Greets patients and assist with resolving patient issues or raising patients issues.
+ Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
+ Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
+ Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
+ Process and track referrals and authorizations for various insurance types.
+ Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
+ Monitors and assess their own workflow to find opportunities for improvement.
+ Explains policies, procedures, or services to patients using administrative knowledge
+ Participates in daily huddles and staff meetings.
+ Promotes and practice infection prevention standards and all department policies and procedures.
**Qualifications**
Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
**About Us**
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
**About the Team**
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
**Req ID** : 12992
**Working Title** : Patient Service Rep - Internal Medicine (Playa Vista)
**Department** : IM - Playa Vista
**Business Entity** : Cedars-Sinai Medical Care Foundation
**Job Category** : Administrative
**Job Specialty** : Admissions/Registration
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $24 - $33
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
$24-33 hourly 1d ago
Scheduler (Santa Monica, CA)
IDR, Inc. 4.3
Patient access representative job in Santa Monica, CA
IDR is seeking a Scheduler to join one of our top clients in Santa Monica, CA. This role is pivotal in ensuring seamless coordination of surgical procedures and patient care. This is a fully ONSITE position. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Scheduler (Santa Monica, CA):
Coordinate all aspects of patient scheduling, including pre-op and post-op appointments, insurance verification, and surgery authorizations.
Act as the primary liaison between patients, physicians, and various departments, ensuring clear communication and support throughout the surgical process.
Manage the preparation and review of patient charts, including updating demographics and insurance information.
Collaborate with the billing team to facilitate audits and ensure accurate submission of surgical reports and charges.
Provide direct concierge coordination and support to patients, addressing inquiries and resolving issues as needed.
Required Skills for Scheduler (Santa Monica, CA):
High School Diploma or GED.
Minimum of one year of experience in surgery or procedure scheduling.
Strong organizational and communication skills, with the ability to manage multiple tasks efficiently.
Experience in handling physician correspondence and managing referral work queues.
Ability to work collaboratively with a diverse team and maintain a patient-focused approach.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry
Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing
Client and Talent Award winner 12 years in a row
$82k-129k yearly est. 2d ago
Scheduler
D'Leon Consulting Engineers
Patient access representative job in Los Angeles, CA
D'Leon Consulting Engineers is seeking a Scheduler in Los Angeles, CA
Responsibilities
Develop project schedules in alignment with established program master schedule execution strategies.
Assist in updating and validating the month-to-month program master schedule in collaboration with the Construction Project Team.
Review contractor schedules to ensure compliance with contractual requirements and industry standards.
Evaluate and report on contractor schedule updates (weekly/monthly), draft narratives, and present indings to management.
Assist in reviewing time impact analyses to evaluate schedule changes and their effects on project timelines.
Assist in reviewing and evaluating contractors' recovery schedules.
Perform Critical Path Method (CPM) and Earned Value Management (EVM) analyses to monitor schedule performance.
Prepare and submit monthly Schedule Variance Reports to highlight deviations and support decision-making.
Identify scheduling issues during project execution and recommend timely, practical, and innovative solutions.
Participate in site visits to monitor construction progress and validate schedule updates.
Assist in developing cost-loaded schedules for accurate cash-flow forecasting.
Monitor actual costs against the cash-flow forecast to track financial performance and identify variances.
Collaborate closely with the Lead Scheduler, Project Manager, and Project Engineers to implement schedule updates.
Provide scheduling support to other team members as needed.
Qualifications
One (1) to three (3) years of experience in program or project scheduling on large construction programs for an Owner or General Contractor, preferably involving multiple educational facilities or public works projects.
Advanced proficiency in specific software, including but not limited to Primavera Scheduling Software and Microsoft Office applications (Project, Excel, Word, and PowerPoint).
Knowledge of the theories, principles, and practices of cost engineering and scheduling.
Excellent oral and written communication skills.
Bachelor's degree in Construction Management, Architecture, Engineering, Business Administration, or a related field. Additional qualifying experience beyond the minimum stated above may be substituted for the required education on a year-for-year basis.
Flexibility in schedule and transportation to work at multiple sites, based on assigned duties.
Ability to work in a fast-paced environment.
D'Leon Consulting Engineers is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
$40k-71k yearly est. 3d ago
Choose your schedule - Earn At Least $1255 For Your First 118 Trips, Guaranteed.
Uber 4.9
Patient access representative job in Los Angeles, CA
Earn at least $1255 driving with Uber when you complete your first 118 trips in 30 days. Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).
What you need to know:
~ Signup in seconds: Get started today and we'll provide support along the way.
~ Get paid fast: Cash out up to 5X a day with Uber's Instant Pay.
~ Guaranteed earnings: Earnings guaranteed for your first 118 trips with Uber.
~ Flexible schedule: You control when and where you drive.
~24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help.
What you need to get started:
~21 years old or older
~ A 4-door vehicle
~ A valid U.S. driver's license and vehicle insurance
~ At least one year of driving experience in the U.S. (3 years if you're under 23 years old)
Additional Information:
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday.
Sign up to drive with Uber and earn $1255*-if not more-when you complete 118 trips in your first 30 days. Terms apply.
*This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.
$38k-51k yearly est. 2d ago
Medical Receptionist
Altais, Inc.
Patient access representative job in Los Angeles, CA
About Altais: About Altais: At Altais, we're on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people.
Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we're building a stronger, more connected healthcare system.
About the Role
Are you looking to join a fast-growing, dynamic team?
We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.
About the Role
As the Front Office Receptionist, you will be responsible for providing care to patients as a member of the care delivery team. You will keep the medical practice running efficiently by performing administrative and clinical functions within patient flow aligned within established Practice Management Guidelines. As part of a cross-functional team, you will work directly with a team of Medical Assistants and Medical Receptionists reporting directly to the Practice Operations Supervisor. You will own responsibilities in a fast-paced environment working within a paperless environment. Responsibilities include taking vitals, rooming patients, cleaning rooms, assisting with procedures, while focused on providing patients with excellent medical care.
You will focus on:
Greeting and registering patients for their appointment; providing the necessary paperwork, confirming and/or updating insurance coverage and patient demographic information
Collecting patient balances and co-pays, appropriately tracking and recording all payments collected and assists patients with their benefits questions
Supporting incoming calls and other office correspondence, including scheduling and confirming appointments, triaging calls for clinical team
The Skills, Experience & Education You Bring
High School Diploma or GE
Experience with Electronic Medical Record systems (Athenahealth preferred)
Base Salary
$21.00 - $22.00/hr
You Share Our Mission & Values:
Compassion
We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.
Community
We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.
Leadership
We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.
Excellence
We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.
Agility
We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.
Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.
Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of workday.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
$21-22 hourly 7d ago
Customer Service Representative
Karen Kane 3.6
Patient access representative job in Vernon, CA
We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.
About the Role - Job Responsibilities Include:
Respond, answer, and resolve any customer inquiries and concerns
Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
Provide product detail to our Ecommerce team to help improve online product descriptions
Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
Offer suggestions as needed to improve team processes or efficiencies
Respond promptly and accurately to customer inquiries and requests
Assist customers with placing, tracking, and returning orders
Work with Ecommerce team on related initiatives and activities as needed
Qualifications - Candidate Requirements:
High school diploma / GED
Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
Ability to read, write, and speak in both English and Spanish (bilingual)
Self-motivated with the ability to question and learn new tasks quickly
Ability to empathize with and prioritize customer needs
Ability to determine customer needs and provide appropriate solutions
Highly motivated, energetic and upbeat personality
Microsoft Office Knowledge - Outlook, Excel, and Word
Ability to work independently and with a team
Pay range and compensation package - Benefits:
401k plan with partial company match
Comprehensive healthcare, dental, and vision plan
Clothing discount
Voluntary life insurance, as well as short-term and long-term disability policies
Voluntary free annual biometric health test
Early access to company sample sales
Company-sponsored Wellness program
Access to free monthly health & mindfulness webinars
Seasonal monetary awards for participation in company Fitness Challenges
Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country
Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others
$28k-35k yearly est. 1d ago
Customer Service Representative
Ultima 4.3
Patient access representative job in Culver City, CA
Job Title: Customer Service Representative
Job Type: Full Time
About Us
At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply:
Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
$32k-40k yearly est. 2d ago
Billing Clerk I
Arroyo Vista Family Health 4.3
Patient access representative job in Los Angeles, CA
Under the direct supervision of the Billing Manager, the Financial Screener & Cashier are responsible for financially screening and enrolling patients to determine what program offered by Arroyo Vista the patient qualifies for and to review each patient encounter for charge completeness and accuracy of charges.
DUTIES AND RESPONSIBILITIES:
Responsible to assist patients regarding billing & payment concerns with accounts.
Responsible in calling Insurance companies to verify Insurance eligibility.
Responsible in collecting payments on bad debt patient accounts and setting up patient payment financial arrangements
Responsible in posting payments, charges and adjustments.
Responsible to balance all payment collection batches at the end of day, count petty cash each morning, lunch, and evening
Responsible in generating reports each morning to post unbilled charges from the previous work day.
Responsible to report any incidents or patient complaints to Billing Manager and Billing Lead.
Commutes from different clinic locations as requested to cover other Billing staff or attend meetings and in-service trainings.
Scheduled to work every other Saturday as a Financial Screener/Cashier (8 hour shift and some Holidays).
REQUIREMENTS:
Bilingual (English/Spanish).
Three (1-2) years billing experience in a medical setting.
Ability to work well with others in a team oriented professional manner.
Ability to maintain confidentiality and comply with HIPAA regulations.
Ability to interact with patients in a professional manner and maintain patient confidentiality.
Effective verbal and written communication and interpersonal skills.
Knowledge of ICD-10 and CPT and HCPC codes.
High School Diploma/GED equivalency.
$33k-41k yearly est. 3d ago
Patient and Donation Experience Advocate II
Onelegacy Brand 4.1
Patient access representative job in Azusa, CA
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day.
Job Type: Full-time, Exempt.
Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required.
Work Setting: In-person
Location: Azusa, CA
Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations.
Summary of Functions:
The Patient and Donation Experience Advocate II is responsible for reviewing, triaging, and managing all complaints received by OneLegacy, including those from donor families, hospitals, business partners, and OneLegacy staff. This role ensures that each complaint is appropriately assessed for risk, routed for timely resolution, and addressed with professionalism, sensitivity, compassion and integrity. The Patient and Donation Experience Advocate II develop clear and compassionate communications, and partners with internal stakeholders to coordinate investigations and corrective actions. Additionally, this role builds trust and works effectively with cross-functional teams to ensure follow-through on commitments and deadlines while promoting a culture of service excellence. The advocate helps identify and implement opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management.
This position requires strong skills in risk management, project management, documentation, organization, attention to detail, and stakeholder engagement to ensure that complaints are managed in a manner that protects organizational integrity, enhances relationships, and improves the donation and transplantation experience.
Duties & Responsibilities:
Essential Job Functions:
1. Receive and log all complaints from donor families, hospitals, business partners and OneLegacy staff.
2. Assess the nature, urgency, and potential risks of complaints, including legal, regulatory, reputational, or operational impacts.
3. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitate patient & donor experience while anticipating patient and family needs, taking into account various cultures, religions, and individual needs and balancing OneLegacy organizational operations and need.
4. Triage complaint to appropriate departments for follow-up based on severity and scope.
5. Serve as the initial point of contact and draft communications to respond to complaints in a professional and timely manner.
6. Maintain confidentiality and ensure compliance with HIPAA and all applicable patient privacy regulations.
Risk Assessment and Root Cause Analysis
1. Evaluate risks associated with each complaint and advise leadership on recommended actions.
2. Identify systemic risks, track and analyze recurring issues or trends.
3. Collaborate with the Director of Quality and other leaders to determine when immediate intervention is required.
4. Collaborate with internal teams to perform root cause analysis and recommend corrective/actions (CAPA) where needed.
5. Leverage quality tools (e.g., Pareto charts, Ishikawa diagrams, sampling plans) for investigations and reporting.
Investigation & Resolution Coordination
1. Develop action plans for complaint investigation and resolution in collaboration with internal teams.
2. Facilitate collaboration across clinical, operational, and administrative teams to ensure timely follow-up and closure.
3. Maintain accountability by monitoring deliverables, deadlines, and status updates.
4. Draft and review response letters, emails, or other correspondence to complainants to ensure accuracy, consistency, and tone alignment with OneLegacy's values.
Project and Stakeholder Management
1. Lead project management efforts related to complaint investigations, ensuring milestones and timelines are met.
2. Proactively manages complaint process and supports service recovery program.
3. Identify & manage opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management.
4. Facilitate regular check-ins with stakeholders to track progress and provide updates.
5. Escalate unresolved issues or barriers to leadership as needed.
Quality and Process Improvement
1. Maintain documentation of all complaints, investigations, and resolutions in alignment with OneLegacy policies and regulatory requirements.
2. Take an active role in improving patient and donation experience while providing creative solutions to unique challenges.
3. Develop and present metrics and reports on complaint volumes, categories, resolution times, and outcomes for leadership review.
4. Analyze complaint trends to identify opportunities for process improvement and staff training.
5. Partner with internal departments to identify & implement quality improvement opportunities based on complaint trends.
6. Collaborate with the Quality team to conduct targeted review of processes directly related to complaint investigations to ensure compliance and identify areas for improvement.
7. Support and promote a culture of continuous improvement, transparency, and accountability.
8. Additional duties as assigned.
Training and Documentation:
1. Support the development and delivery of training related to quality and compliance processes.
2. Using advocacy skills, managing patient and donation expectations and proactively educates and influences expected service behaviors with staff and physicians.
3. Educate staff on best practices for patient-centered communication, service excellence, and empathy in daily interactions.
4. Serve as a subject matter expert, author, or reviewer for policies, SOPs, and quality-related documents. Responsible for developing educational materials and policies that are patient and family centered.
5. Maintain complaint records in the electronic Quality Management System (eQMS).
Skills and Abilities:
1. Must have excellent verbal and written communication skills and interpersonal relationship skills including consultative and relationship management skills.
2. Demonstrated problem solving, critical thinking and investigative skills.
3. Must have strong interpersonal skills, including the ability to collaboratively work with all levels of management, staff, hospital personnel, vendors, and community members, on the phone and in person.
4. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public.
5. Must have demonstrated quality skills and experience.
6. Must have demonstrated computer skills, including Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
7. Must have demonstrated technical writing skills.
8. Must have demonstrated ability to effectively deliver presentations and trainings.
9. Ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority.
10. Must be able to effectively work independently and within a team.
11. Project Management experience with the ability to manage both time and priority constraints and to manage multiple priorities simultaneously.
12. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters and OneLegacy finances.
13. Flexibility and willingness to learn new tasks is required.
14. Knowledge of medical terminology.
Physical Environment/Working Conditions:
Location: The office is in Azusa, CA. The building is a non-smoking facility
Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations
Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required
Job Qualifications and Requirements:
Education: Bachelor's degree in healthcare administration, risk management, quality improvement, communications, psychology, counseling, human resources/personnel management, or healthcare related field
Experience: Minimum 3 years of experience in complaints management, patient experience, quality, risk management, customer service or related role in healthcare.
Strong project management and organizational skills, with ability to manage multiple priorities. Preferred experience with quality investigations, audit processes, or corrective action plan management. Familiarity with CMS, UNOS, and regulatory requirements related to organ procurement organizations. Preferred experience in organ donation, transplantation, or healthcare quality improvement. Handling patient or family concerns and conflict resolution in a healthcare environment is strongly preferred.
Skills: Excellent written and verbal communication skills, with demonstrated ability to draft professional, empathetic correspondence. Ability to assess and communicate risks effectively to stakeholders at all levels. Proficiency with Microsoft Office Suite and ability to learn complaint-tracking systems. Ability to remain calm under pressure and manage sensitive situations with integrity and professionalism.
Certification/License: Must have a valid California driver's license and maintain vehicle insurance that meets California minimum insurance coverage standards (or be able to obtain prior to hire. Preferred Certification in Quality, Risk Management, Patient Experience, or Project Management (e.g., CPHQ, CPPS, PMP).
Equipment: Reliable automotive transportation is required.
Salary Range: $70,000- $90,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$70k-90k yearly 19d ago
Lead Patient Access Representative
San Antonio Regional Hospital 4.3
Patient access representative job in Upland, CA
Under supervisory direction, the Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of management. The Lead demonstrates outstanding registration, communication and teamwork skills.
MINIMUM QUALIFICATIONS
Education: High School Diploma or GED preferred.
Experience: Two years previous work-related experience in a physician, medical office and/or hospital registration and/or financial counseling setting with insurance verification, collections and/or billing required. Leadership and/or Supervisory experience and college degree or other evidence of continuing education is preferred.
Knowledge and Skills: Attention to detail, excellent verbal and written communication skills with an ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies, physicians and all others. Ability to follow directions as outlined and comprehend complex issues. Good English speaking skills, spelling, reading and mathematical skills. Strong computer skills to include Microsoft Office. Ability to work independently and exercise independent judgment at times of need. Mature, dependable and conscientious. Maintains confidentiality at all times. Bilingual preferred.
Equipment: Use of computers, with the ability to utlize a variety of software programs as needed. Also ten key, copy machine, fax machine and credit card device.
Physical Requirements: Must be able to perform the essential physical requirements of the job.
PAY RANGE
$23.40- $32.18
The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.
$23.4-32.2 hourly Auto-Apply 28d ago
Patient Access Representative
Us Tech Solutions 4.4
Patient access representative job in Los Angeles, CA
Schedule: 8 hours between 06:00-17:00 **Responsibilities:** - Primary point of contact for patient relations in person and by phone - Greet patients and assist in resolving patient concerns and escalating as appropriate
- Check patients in/out and collect co-payments, give receipts, and reconcile payments
- Verify patient demographics and insurance information in CS-Link/Epic
- Schedule appointments and complete patient registration
- Process and track referrals and authorizations for various insurance types
- Handle patient/provider correspondence
- Explains polices, procedures, or services to patients
- Sanitize workspace using provided supplies and following department guidelines
**Experience:**
- HSD/GED
- Flu vaccination (no exceptions/no declinations)
- Experience with medical insurance, referral processes, and benefit plans
- 1 year of recent experience working in an outpatient clinic or medical office setting
- Ability to read, understand, and respond to detailed oral and written instructions
Preferred Qualifications:
- 2+ years' recent experience working as a Patient Service Representative
- Experience with CS-Link/Epic
- Understanding of medical terminology
**Skills:**
+ EPIC
**Education:**
+ High School Diploma/GED
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
$32k-39k yearly est. 7d ago
Loan Registration Specialist
Collabera 4.5
Patient access representative job in Pasadena, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 5 months
Pay rate: $17/hr
Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks.
Qualifications
Effective communication skills (listening, verbal and written)
Proficient computer skills utilizing mainframe and PC software packages; strong systems orientation
Intermediate accounting skills; excellent teamwork, organization, and admin skills
Multi-tasking, possesses a high degree of attention to detail
Working knowledge of MS Excel, Word, Power-Point with dual screens
Requires at a minimum, a high school diploma or its equivalent, with a minimum of three (3) years of experience in the field of loan administrator/loan processor
Additional Information
To know more about this position, please contact:
Laidiza Gumera
************
*******************************
$17 hourly Easy Apply 1d ago
Accessibility Coordinator
Crunchyroll 3.8
Patient access representative job in Los Angeles, CA
About the role In the role of Accessibility Specialist on the International Dubbing team, you will report to the Sr. Manager of Int'l Dubbing. We are considering applicants in the Los Angeles area. As an Accessibility Specialist at Crunchyroll you will focus on originating closed captioning and audio description for emerging markets. You will be a bridge between vendors and internal teams in Crunchyroll. Your experience in vendor management and dubbing workflows will ensure your success. You will handle essential tasks such as quality control of Key Names & Phrases, milestone management, asset movement, and seamless coordination across various departments. Your expertise ensures that content meets style and specification standards for our international audiences as well as our sight-impared and deaf & hard of hearing fans.
Core Areas of Responsibility
* Facilitate communication with captioning & AD vendors for inquiries, requests, clarifications, and approvals.
* Act as a point of contact for internal teams, ensuring effective coordination with Brand Management, Programming, Content Operations, and other relevant departments within Crunchyroll.
* Work with our translation teams and help organize and maintain matters related to our KNP & terminology process.
* Manage style guides that reflect the needs of the blind and deaf & hard of hearing community, and evolve as those needs change.
* Work with vendors to ensure all materials stay true to the original content but are also spec-compliant and appropriate for regional audiences.
About You
We get excited about candidates like you because...
● You have experience in the area of localization, specifically in managing accessibility materials such as AD and captions/SDH.
● You have experience working in the Entertainment Industry, ideally with animated content.
● You have hands-on experience coordinating inter-departmental projects and liaising with external stakeholders.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
* Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
* Flexible time off policies allowing you to take the time you need to be your whole self.
* Generous medical, dental, vision, STD, LTD, and life insurance
* Health Saving Account HSA program
* Health care and dependent care FSA
* 401(k) plan, with employer match
* Employer paid commuter benefit
* Support program for new parents
* Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))
$34k-41k yearly est. Auto-Apply 14d ago
Patient Rep Collector Full Time Days
Hollywood Presbyterian 4.1
Patient access representative job in Los Angeles, CA
CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924.
Join our Global Network and be a CHA Global Ambassador
CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries.
Our New Facility is seeking for Top Talents
The best women's hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood.
Position Summary:
To call insurance companies, payers, and/or patients for payment on unpaid claims. To ensure the maximum collection effects by organizing, and prioritizing daily workloads, providing required documentation and minimizing external delay.
Minimum Education:
High School Diploma.
Preferred Education:
N/A
Minimum Work Experience and Qualifications:
Three (3) years of collection experience in a hospital setting or five (5) years of relevant hospital experience.
Medical terminology, knowledge of payer requirements and programs which the patient may be eligible.
Excellent communication skills.
Ability to communicate effectively verbally and in writing.
Must be able to work in a union environment.
Preferred Work Experience and Qualifications:
N/A
Required Licensure, Certification, Registration or Designation:
Current Los Angeles County Fire Card required (within 30 days of employment).
$33k-38k yearly est. Auto-Apply 12d ago
Patient Services Specialist
Providence Health & Services 4.2
Patient access representative job in Los Angeles, CA
The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Facey Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
+ 1 year of experience in customer service, medical office or healthcare OR
+ 6 months of experience as Providence caregiver in a related Associate position
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 406890
Company: Providence Jobs
Job Category: PatientAccess
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 7011 PFMF ORTHO CA TARZANA
Address: CA Tarzana 18133 Ventura Blvd
Work Location: Facey Ventana-Tarzana
Workplace Type: On-site
Pay Range: $24.00 - $30.29
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
$24-30.3 hourly Auto-Apply 4d ago
Billing Clerk II
Arroyo Vista Family Health 4.3
Patient access representative job in Los Angeles, CA
Under direct supervision of the Billing Manager, the Billing Clerk II is responsible for maintaining the clinic billing of all patients, including Medi-cal, Medicare, and third-party billing; and for maintaining an open line of communication with all insurance carriers including follow-up, denials, and appeals; and for maintaining a professional demeanor with all patients to comply with patient confidentiality (HIPPA) as well as other department managers and staff.
Duties and Responsibilities
Calls insurance companies to verify insurance eligibility coverage.
Performs basic mathematical computations.
Works with insurance denials and follows up on claims status.
Assists patients with problems concerning their accounts.
Covers cashier and Financial Screener stations, when needed.
Reviews & Analyzes the A/R Aging Report on a regular basis.
Reports any incidents or patient complaints to Billing Manager.
Performs special billing projects.
Commutes from different clinic locations as requested to cover other Billing staff or attend meetings and in-service trainings.
Scheduled to work every other Saturday as a Financial Screener/Cashier (8 hour shift and some Holidays).
Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.
Performs other duties as assigned.
Requirements
Bilingual (English and Spanish).
Medical Billing/Coding Certification
Two (2) years billing experience in a medical setting.
Have the ability to prioritize, organize, trouble shoot and problem solve.
Effective verbal and written communication skills.
Knowledge in current ICD 9, ICD 10, CPT Codes & HCPCS.
Knowledge in Insurance verification & eligibility.
Must have reliable transportation
$33k-41k yearly est. 4d ago
Loan Registration Specialist
Collabera 4.5
Patient access representative job in Pasadena, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 5 months
Pay rate: $17/hr
Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks.
Qualifications
Effective communication skills (listening, verbal and written)
Proficient computer skills utilizing mainframe and PC software packages; strong systems orientation
Intermediate accounting skills; excellent teamwork, organization, and admin skills
Multi-tasking, possesses a high degree of attention to detail
Working knowledge of MS Excel, Word, Power-Point with dual screens
Requires at a minimum, a high school diploma or its equivalent, with a minimum of three (3) years of experience in the field of loan administrator/loan processor
Additional Information
To know more about this position, please contact:
Laidiza Gumera
************
*******************************
$17 hourly Easy Apply 60d+ ago
Patient Services Specialist - SJPP Float Southern LA County
Providence Health & Services 4.2
Patient access representative job in Los Angeles, CA
Supports and floats throughout affiliated clinics in the Southern LA County vicinity such as Los Angeles, Santa Monica, Hawthorne, Manhattan Beach, Redondo Beach, San Pedro, and Torrance The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Patient Services Specialist:
Required qualifications:
+ 1 year of Medical office or related experience OR
+ 6 months of Experience as a Providence Employee in related position
Patient Services Specialist, Salary Range: Santa Monica (Santa Monica, CA) Min: $24.00, Max: $30.29
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 408659
Company: Providence Jobs
Job Category: PatientAccess
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 7008 FLOAT PERSONNEL CA SANTA MONICA
Address: CA Santa Monica 2020 Santa Monica Blvd
Work Location: Providence Administrative Off-Koll Bldg Santa Monica
Workplace Type: On-site
Pay Range: $24.00 - $30.29
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
$24-30.3 hourly Auto-Apply 10d ago
Billing Clerk I
Arroyo Vista Family Health Center 4.3
Patient access representative job in Los Angeles, CA
Under the direct supervision of the Billing Manager, the Financial Screener & Cashier are responsible for financially screening and enrolling patients to determine what program offered by Arroyo Vista the patient qualifies for and to review each patient encounter for charge completeness and accuracy of charges.
DUTIES AND RESPONSIBILITIES:
Responsible to assist patients regarding billing & payment concerns with accounts.
Responsible in calling Insurance companies to verify Insurance eligibility.
Responsible in collecting payments on bad debt patient accounts and setting up patient payment financial arrangements
Responsible in posting payments, charges and adjustments.
Responsible to balance all payment collection batches at the end of day, count petty cash each morning, lunch, and evening
Responsible in generating reports each morning to post unbilled charges from the previous work day.
Responsible to report any incidents or patient complaints to Billing Manager and Billing Lead.
Commutes from different clinic locations as requested to cover other Billing staff or attend meetings and in-service trainings.
Scheduled to work every other Saturday as a Financial Screener/Cashier (8 hour shift and some Holidays).
REQUIREMENTS:
Bilingual (English/Spanish).
Three (1-2) years billing experience in a medical setting.
Ability to work well with others in a team oriented professional manner.
Ability to maintain confidentiality and comply with HIPAA regulations.
Ability to interact with patients in a professional manner and maintain patient confidentiality.
Effective verbal and written communication and interpersonal skills.
Knowledge of ICD-10 and CPT and HCPC codes.
High School Diploma/GED equivalency.
$33k-41k yearly est. 6d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Lancaster, CA?
The average patient access representative in Lancaster, CA earns between $29,000 and $47,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Lancaster, CA