Patient access representative jobs in Midland, TX

Job Description Patient Care Coordinator - Bi-Lingual - Midland/Odessa Texas Job Title: Ophthalmic Assistant (Patient Care Coordinator) Status: Hourly - Non-Exempt Digitally advanced Tele-Optometric company seeking professionally motivated candidate to assist with the building of a center of excellence while working hand and hand with a busy optical retailer. The ideal candidate will possess a passion for learning, willingness to think outside the box, outgoing personality and excellent customer service and multi-tasking skills. This is an exciting opportunity to grow with a fast paced, cutting edge continually evolving tele-optometric technology company. Essential Job Duties: Patient scheduling along with basic knowledge of vision CPT/ICD-10 codes Familiarity with vision insurance eligibility and payment collection using POS technology Team mindset and willingness to build and maintain relationship with optical retailer Perform basic optometric pretesting and documentation (autorefractor, Lensometer, Visual field, etc) Ability to troubleshoot hardware and software issues and communicate with IT support as needed Ability to maintain a professional attitude in difficult situations Participate in marketing tasks when needed Other job duties as assigned by Regional Manager Qualifications: Ophthalmic or Optometric background a plus but willing to train the right candidate Strong knowledge of computer hardware and software applications including EMRs Knowledge of Zoom, Microsoft Outlook Strong interpersonal skills Ability to maintain professional relationships Demonstrated interest in quality improvement Strong customer service skills and people skills Successful candidates are motivated, eager, and passionate. COA/COT a plus, but not required - will train Bi-lingual a plus, but not required Open availability including weekends Reliable Transportation Company Benefits: 2 weeks' vacation accrued during the first year of employment PTO Paid Holidays Health benefits with company contribution for single coverage Dental benefits Vision Benefit FSA COA/COT Certification Assistance Work Authorization: Must be able to show eligibility for employment in the United States within three days of hire. APP/EEO Statement: 20/20NOW Vision Center is an Equal Opportunity Employer. We welcome all qualified candidates regardless of demographic background. Rate of Pay: Hourly - $17-$24/hr based on experience and knowledge (40-hour workweek)

Job Summary: We are seeking a dedicated and detail-oriented individual to join our team as a Benefits Verifier/Patient Advocate at our Urgent Care Clinic. This role plays a crucial part in ensuring a seamless experience for our patients by verifying their insurance benefits, advocating for their needs, and facilitating communication between the clinic and insurance providers. The ideal candidate will have a strong understanding of insurance processes, excellent communication skills, and a commitment to patient advocacy. Responsibilities: 1. Insurance Verification: • Verify and confirm patients' insurance coverage prior to appointments and procedures. Ensure accurate and up-to-date information regarding insurance plans and coverage details. 2. Patient Advocacy: • Serve as a liaison between patients and insurance providers to address coverage inquiries and concerns. Advocate for patients in navigating insurance processes and understanding their benefits. 3. Communication: • Communicate effectively with patients to explain insurance coverage, co-pays, deductibles, and any financial responsibilities. Collaborate with front-office staff to relay insurance-related information and ensure a smooth check-in process. 4. Documentation: • Maintain detailed and accurate records of insurance verification processes. File and organize patient documents, ensuring confidentiality and accessibility. 5. Authorization Coordination: • Work closely with medical staff to obtain necessary authorizations for procedures or treatments requiring pre-approval. Ensure all required documentation is submitted to insurance providers in a timely manner. 6. Billing Support: • Collaborate with the billing department to address any discrepancies in insurance information and resolve billing-related issues. Collect patient payments, provide receipts, and maintain accurate financial records. 7. Cleaning and Maintenance: • Perform cleaning tasks in the lobby area to maintain a welcoming and sanitary environment. Ensure cleanliness and orderliness in shared patient areas. 8. Patient Education: • Educate patients on their insurance benefits, co-pays, and any out-of-pocket expenses. Provide guidance on financial assistance programs or alternative payment options when applicable. 9. Problem Resolution: • Proactively identify and address potential issues related to insurance coverage or billing to prevent delays in patient care. Other duties may be required as assigned. Qualifications: • High school diploma required; associate or bachelor's degree in healthcare administration or related field is a plus. Previous experience in healthcare insurance verification, billing, or patient advocacy preferred. Strong understanding of insurance processes, terminology, and regulations. Excellent interpersonal and communication skills. Detail-oriented with strong organizational and multitasking abilities. Proficiency in using relevant software and databases for insurance verification. Empathetic and patient-centered approach to healthcare services. Knowledge of urgent care clinic operations is a plus. If you are passionate about advocating for patients and ensuring they have access to the care they need, we invite you to apply for this important role in our Urgent Care Clinic. Join us in making a positive impact on the health and well-being of our community. Required Attire: Grey Scrubs and Closed Toe Shoes (No Crocs)

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Greet and assist pediatric patients and families with questions and provide support. Answer incoming calls, schedule appointments, document messages, and respond to inquiries professionally and promptly. Register patients, check patient in/out, verify and update demographics and insurance to avoid delays in care and ensure billing accuracy. Ensure all registration forms are complete and up to date. Collect co-pays/payments and reconcile charges daily. Maintain files and records confidentially. Maintain organization and efficiency of the front office, including office supply inventory. Responsible for keeping the reception and patient waiting areas clean and organized. Collaborate with pediatric nurses, providers, and team members to support clinic flow. Participate in monthly improvement efforts. Assist with cross-training assignments and additional duties as assigned. A High School diploma or GED 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

JOB TITLE: Insurance Verification Specialist Ensures all records are maintained in absolute integrity and in compliance with applicable regulations and requirements. Responsible for obtaining required referrals and authorizations and verifying patient insurance benefits. REQUIREMENTS: * 1-2 years experience in healthcare insurance billing, verification, collections and/or authorizations. * Knowledge of computer systems, programs and spreadsheet applications. * Knowledge of medical terminology. ABILITIES/SKILLS: * Ability to work effectively with customers, medical staff and external agencies. * Ability to identify, analyze and solve claim problems. * Skilled in gathering and reporting claim information. * Skilled in solving utilization problems. * Skilled in written and verbal communication and customer relations. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Benefits Customer Service Rep. Department: Benefits Reports to: Benefits Supervisor Summary: Under basic supervision, supports service providers by providing helpful information and answering questions in a positive and patient manner. Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following : Facilitates communications through phone with service providers on claim status, benefits, and issues to be resolved. Effectively manage large amounts of incoming calls and keep record of customer interactions. Responsible for claim batching and maintenance. Supports the departmental operations with regular and timely attendance. Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Minimum Qualifications: Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and customer service experience required. Experience in health care/insurance industry is preferred. Preferred Knowledge of: Principles of claims administration. Claims processing rules, regulations, codes, procedures, and policies. Business computers, and standard and specialized software applications. Skill in: Entering data into computer with skill and accuracy. Explaining City claims administration policies and procedures. Communicating effectively verbally and in writing. Multi-tasking Telephone Etiquette License and certification requirements: A valid Driver's License is required. Physical demands and working environment: Work is performed in a standard office environment and training classes. Job Posted by ApplicantPro

This position is responsible for greeting and checking in patients as they enter the facility, administering patient registration paperwork, entering patient information into the registration platform and verifying patient insurance when applicable.

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. LoanStar Title Loans offers their employees: Competitive Salaries Paid Holiday Vacations Paid on the Job Training Full Time Positions Best of all Never Work on Sundays! Job Requirements General: Must be Able to Work Full Time Great attitude Excellent Communication Skill Detail Oriented Bilingual Preferred Education: Must have a High School Diploma Work Experience: Previous Customer Service Experience Computer and Data Entry Experience Personal: We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity . About Us: LoanStar Title Loans is one of America's most respected title loan companies. LoanStar Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. Must be able to pass a company background screening, including a credit, criminal and background check.

Job Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Job Description Eddy Ohlenburg - State Farm Agency, located in Midland, TX has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential! Please submit your resume and we will follow up with the next steps. Responsibilities include, but not limited to: Develop insurance quotes, makes sales presentations, and close sales Establish client relationships and follow up with clients, as needed Develop ongoing networking relationships Provide prompt, accurate, and friendly client support Maintain a strong work ethic with a total commitment to success each and every day Develop new service opportunities with both existing and new clients Benefits: Base Salary plus a very competitive commission program Great bonus potential if you are a top performer Paid Time Off - for personal time and vacation Outstanding preparation if you aspire to be a State Farm agent in the future Requirements: Property & Casualty license (must be able to obtain) Life & Health license (must be able to obtain) 1-2 Years of Sales Experience (preferred) Demonstrated successful track record of meeting sales goals and quotas required Enthusiasm and belief about the role insurance and financial products play in people's lives Proven track record of trustworthiness, dependability and ethical behavior Excellent communication skills: written, verbal and listening Must be awesome at opening doors and getting appointments from a cold start If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job DescriptionBenefits: Training & development Bonus based on performance Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jason Yeley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Supplemental Health benefits Valuable career-building experience

Job DescriptionBenefits: License reimbursement Group life insurance Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been licensed in insurance since 2002 and joined State Farm in 2012. Today, I operate two offices: my Legacy office in Midland with six team members, and my second location in Andrews with three team members. Across both offices, we pride ourselves on creating a supportive and rewarding environment where our team can thrive. We like to keep things enjoyable day-to-day with Nespresso machines in both offices, surprise breakfasts (think donuts or burritos), and team lunches. Beyond the office, team members can look forward to incentive tripsprevious destinations have included Florida, Las Vegas, and Mexico! We also offer health insurance after 90 days, along with a group life policy, ensuring our team is cared for both personally and professionally. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Lara Sandlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionWelcome to Basin Dermatology, a leader in medical and cosmetic dermatology services in Midland, Texas. Basin Dermatology is looking for a Front Office Receptionist to be the first face that our wonderful dermatology patients see when they walk in our friendly office! Salary: $14 - $16 an hour Schedule: Monday - Thursday: 7:30 a.m. - 5:00 p.m. Friday: 7:30 a.m. - 12:00 p.m. Job Type: Full-time ResponsibilitiesFront Office Receptionist Greets patients, prepares and collects completed necessary forms Enters and updates patient/insurance data Schedules appointments Processes visits through proper use of CPT and ICD coding Processes payments for visits Performs various clerical duties such as answering telephones, recording messages, preparing physician schedules Provide excellent customer service to patients Required SkillsFront Office Receptionist MUST HAVE EXPERIENCE Customer service experience required Basic computer skills required Exceptional interpersonal skills Ability to work positively with other staff members Ability to multi-task Bilingual English/Spanish required

Whitley Penn, a leading CPA and Consulting firm, is looking for a Front Desk Coordinator to join our team in Midland. The Front Desk Coordinator performs general and administrative tasks to ensure the successful daily operations of the office. The expected hours for the position are 7:45am - 5:00pm with additional hours as required, Monday to Friday. How We Work Whitley Penn has become one of the most distinguished and fastest growing public accounting firms by providing exceptional service that reaches far beyond traditional accounting. We believe in working in collaborative teams with an emphasis on an open-door policy and encouraging entrepreneurial thinking. We learn, innovate, and succeed by sharing knowledge, embracing diversity, and working together. We are all part of the same family and each person matters. We are more than just a job. How Will You Make an Impact? Greets clients professionally and cheerfully. Handle and direct calls. Appointment setting including conference room reservations and preparation Prepare all overnight packages and couriers Process incoming/outgoing mail and maintain postage log and supplies Accept deliveries from vendors Maintain cleanliness and neatness at the front desk and Conference rooms on a daily basis Assist with other administrative duties as assigned Any other duties as requested and needed Working Conditions: The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. Regular, physical, and predictable on-site job attendance. Must be able to lift or move up to 30 lbs. How Will You Get Here? Minimum 2 years of experience with front office/administration Proficiency with Microsoft Office - Word and Excel; PowerPoint is a plus. Must be organized with strong attention to detail. Ability to multitask. Professional appearance and demeanor with a positive attitude. Must be prompt, dependable and reliable Why Should You Apply? Firm Paid Medical Insurance (Employee Only Coverage on 2 of 3 plans) Voluntary Dental and Vision Insurance Generous PTO for Non-Exempt Team Members Paid Parental Leave 401(k) Discretionary Bonus Program Health & Wellness Program Pet Insurance Whitley Penn is proud to be an equal opportunity workplace. We recruit, employ, train, compensate, and promote without regard to on age, race, creed, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other basis protected by applicable federal, state, or local law. Whitley Penn is a participant in E-Verify please follow the link to review disclosure notifications: ********************************************************************* . All employment is decided on the basis of qualifications, merit, and business need. #LI-CB1 #LI-DNP

Full-time Description Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles variety of call types while representing the company's commitment to quality, compassion, and support. Essential Functions and Job Responsibilities: LEVEL 1 - Patient Service Representative Answers calls and emails in timely manner, meeting performance goals Handles standard call types: tank requests, ETA inquiries, pick-up requests, location assistance, order status, pricing inquiries Documents call information per standard operating procedures Answers questions about products, services, retail stores, and general service information Verifies insurance carriers in database system Resolves customer complaints with problem-solving approach Maintains working knowledge of current products and services Adheres to HIPAA guidelines and maintains patient confidentiality LEVEL 2 - Patient Service Representative All Level 1 duties plus: Handles advanced call types: oxygen (O2) services, DME, insurance verification/clarification Processes payments, orders, and returns Troubleshoots equipment issues and provides advanced care solutions Resolves escalated issues or hands off with clear documentation Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 - Lead, Patient Service Representative All Level 1 and 2 duties plus: Serves as subject matter expert and primary resource for team Conducts new hire training and mentors team members Handles escalated calls and complex issues with appropriate follow-up Identifies root causes of service issues and collaborates on process improvements Prepares reports for leadership and other departments Supports departmental standards and Patient Experience initiatives Assists with task coordination and ensures adherence to workflows Collaborates with supervisor on performance metrics and service excellence Competency, Skills and Abilities: Customer Service & Communication Deliver exceptional customer service with empathy, patience, and professionalism Demonstrate active listening and clear verbal/written communication skills Effectively address patient needs, concerns, and inquiries Technical Proficiency Strong problem-solving and analytical thinking abilities High attention to detail in documentation and data verification Proficient in computers, Microsoft Office, and database systems Excellent multitasking and prioritization in fast-paced environments Professional Attributes High emotional intelligence to handle stressful situations with compassion Adaptable and flexible with changing processes and technologies Self-motivated with ability to work independently and take initiative Strong team collaboration and cooperative work style Commitment to continuous learning and professional development Healthcare Knowledge Familiarity with Medicare, Medicaid, and commercial insurance processes (preferred) Understanding of healthcare documentation requirements Compliance & Confidentiality Strict adherence to HIPAA regulations and patient confidentiality Full compliance with company policies and referral guidelines Requirements Education and Experience Requirements: High school diploma or equivalent required Associate's degree in healthcare administration, Business Administration, or related field preferred Previous experience in healthcare, insurance, medical billing, or patient services preferred. Knowledge of respiratory therapy or DME services preferred. Level I: (Entry Level): One (1) year of work-related experience Level II: One (1) year of work-related experience plus Two (2) years exact job experience Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience Physical Demands and Work Environment: Physical Requirements Ability to sit for extended periods with prolonged computer screen exposure Must be able to bend, stoop, stretch, stand, and move between sitting/standing positions Perform repetitive hand, wrist, and finger motions due to extensive computer and phone use Occasional lifting of 5-10 pounds as needed Clear speech, hearing ability, and manual dexterity required Work Environment High-volume call center environment with fluctuating stress levels Extended computer and telephone use throughout workday Potential exposure to angry or upset customers/patients Possible exposure to hazardous materials, loud noise, temperature extremes Risk of contact with airborne, bloodborne, or other infectious pathogens Mental and Communication Demands Maintain mental alertness to perform essential job functions Demonstrate empathy, compassion, courtesy, and respect for patient privacy Effective verbal and written communication skills required Schedule Requirements Flexible scheduling to support business hours and after-hours programs as needed Adaptability to varying work levels and office activity fluctuations

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Big Spring, TX with up to 40% helping with a client facility in Odessa, TX with a Monday-Friday schedule from 8:00 AM to 5:00 PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked. * Provide exceptional customer service at all times. * Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Request home visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * All other duties as assigned Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * High School Diploma or GED preferred, except when required by our client. * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English. * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Ability to multitask * Ability to function in a fast-paced environment Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer #IND123

This position is responsible for greeting and checking in patients as they enter the facility, administering patient registration paperwork, entering patient information into the registration platform and verifying patient insurance when applicable.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Insurance Verification Verify active insurance coverage and benefits for scheduled and unscheduled patient appointments. Confirm patient eligibility, policy details, co-pays, deductibles, and referral/authorization requirements. Document verification details in the electronic health record (EHR) and scheduling systems accurately and promptly. Identify and resolve discrepancies with payers and escalate complex cases to the financial counseling team as needed. Maintain up-to-date knowledge of payer policies and institutional insurance protocols. Insurance Verification Verify active insurance coverage and benefits for scheduled and unscheduled patient appointments. Confirm patient eligibility, policy details, co-pays, deductibles, and referral/authorization requirements. Document verification details in the electronic health record (EHR) and scheduling systems accurately and promptly. Identify and resolve discrepancies with payers and escalate complex cases to the financial counseling team as needed. Maintain up-to-date knowledge of payer policies and institutional insurance protocols. Call Handling & Scheduling Answer inbound calls from patients, caregivers, and referring providers, ensuring professional and compassionate communication. Schedule, reschedule, and cancel appointments in accordance with departmental protocols. Provide basic information on clinic services, appointment preparation, and institutional policies. Route calls and messages to appropriate clinical or administrative staff. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles variety of call types while representing the company's commitment to quality, compassion, and support. Essential Functions and Job Responsibilities: LEVEL 1 - Patient Service Representative Answers calls and emails in timely manner, meeting performance goals Handles standard call types: tank requests, ETA inquiries, pick-up requests, location assistance, order status, pricing inquiries Documents call information per standard operating procedures Answers questions about products, services, retail stores, and general service information Verifies insurance carriers in database system Resolves customer complaints with problem-solving approach Maintains working knowledge of current products and services Adheres to HIPAA guidelines and maintains patient confidentiality LEVEL 2 - Patient Service Representative All Level 1 duties plus: Handles advanced call types: oxygen (O2) services, DME, insurance verification/clarification Processes payments, orders, and returns Troubleshoots equipment issues and provides advanced care solutions Resolves escalated issues or hands off with clear documentation Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 - Lead, Patient Service Representative All Level 1 and 2 duties plus: Serves as subject matter expert and primary resource for team Conducts new hire training and mentors team members Handles escalated calls and complex issues with appropriate follow-up Identifies root causes of service issues and collaborates on process improvements Prepares reports for leadership and other departments Supports departmental standards and Patient Experience initiatives Assists with task coordination and ensures adherence to workflows Collaborates with supervisor on performance metrics and service excellence Competency, Skills and Abilities: Customer Service & Communication Deliver exceptional customer service with empathy, patience, and professionalism Demonstrate active listening and clear verbal/written communication skills Effectively address patient needs, concerns, and inquiries Technical Proficiency Strong problem-solving and analytical thinking abilities High attention to detail in documentation and data verification Proficient in computers, Microsoft Office, and database systems Excellent multitasking and prioritization in fast-paced environments Professional Attributes High emotional intelligence to handle stressful situations with compassion Adaptable and flexible with changing processes and technologies Self-motivated with ability to work independently and take initiative Strong team collaboration and cooperative work style Commitment to continuous learning and professional development Healthcare Knowledge Familiarity with Medicare, Medicaid, and commercial insurance processes (preferred) Understanding of healthcare documentation requirements Compliance & Confidentiality Strict adherence to HIPAA regulations and patient confidentiality Full compliance with company policies and referral guidelines Requirements Education and Experience Requirements: High school diploma or equivalent required Associate's degree in healthcare administration, Business Administration, or related field preferred Previous experience in healthcare, insurance, medical billing, or patient services preferred. Knowledge of respiratory therapy or DME services preferred. Level I: (Entry Level): One (1) year of work-related experience Level II: One (1) year of work-related experience plus Two (2) years exact job experience Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience Physical Demands and Work Environment: Physical Requirements Ability to sit for extended periods with prolonged computer screen exposure Must be able to bend, stoop, stretch, stand, and move between sitting/standing positions Perform repetitive hand, wrist, and finger motions due to extensive computer and phone use Occasional lifting of 5-10 pounds as needed Clear speech, hearing ability, and manual dexterity required Work Environment High-volume call center environment with fluctuating stress levels Extended computer and telephone use throughout workday Potential exposure to angry or upset customers/patients Possible exposure to hazardous materials, loud noise, temperature extremes Risk of contact with airborne, bloodborne, or other infectious pathogens Mental and Communication Demands Maintain mental alertness to perform essential job functions Demonstrate empathy, compassion, courtesy, and respect for patient privacy Effective verbal and written communication skills required Schedule Requirements Flexible scheduling to support business hours and after-hours programs as needed Adaptability to varying work levels and office activity fluctuations