Patient access representative jobs in Ocala, FL - 351 jobs

Shape Your Future. Serve Your Community. Build Your Career with Palms! What Life Working at Palms Looks Like: Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful. Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding! Comprehensive Services & Variety: We offer a wide array of services - family medicine, pediatrics, dental, behavioral health, prenatal care, etc. - So working here gives exposure to different patient populations, conditions and settings. Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc. Culture & Community: Many reviews say that PMG has a "friendly, compassionate, professional" environment. There is pride among the staff in giving back to the community. Perks: Competitive Wages Comprehensive Health Coverage: Medical, Dental and Vision Insurance Professional Development Opportunities Employee Assistance Programs Company Paid Life Insurance 401k with 5% Match 11 Paid Holidays 20 Days PTO Recognition and Rewards Community Impact Position Summary The Dental Patient Advocate is responsible providing exceptional front desk and clerical support within the dental office. This includes greeting patients, managing phone communications, scheduling appointments, processing referrals and authorizations, collecting payments, and maintaining accurate patient dental records in the EDR. The advocate plays a key role in ensuring positive patient experience and supporting the operational efficiency of Palms Medical Group. Description of Primary Responsibilities 1) Customer Service a) Greet and assist patients warmly upon arrival to the office b) Answer, screen and route telephone professionally and efficiently. c) Resolve patient inquiries and concerns, using sound judgement to determine appropriate solutions. d) Foster positive relationships with patients to promote satisfaction and loyalty 2) Patient Check-In a) Accurately collect and enter patient demographic, insurance, consent and medical/dental history information b) Maintain knowledge of accepted insurances including deductibles, premiums, frequency limitations and provider charges. c) Assist patients with enrollment in the sliding fee scale program. d) Enter data accurately into NextGen and Luma systems e) Maintain efficient patient flow and ensure a clean, organized front desk and patient waiting area f) Schedule and pre-schedule appointments as needed. g) Direct patients, visitors and vendors to the appropriate departments. 3) Patient Check Out a) Verify patient encounters and procedure and diagnosis codes. b) Collect payments for services rendered and outstanding balances (medical and dental) c) Perform end-of-day reconciliation, including balancing the cash drawer, submitting deposits and reports to the Finance Department, and maintaining accurate logs. 4) Referrals a) Coordinate referrals to specialists or external providers for additional dental care. b) Explain the referral process to patients, including provider information and directions. c) Accurately enter and submit referral information through insurance portals. 5) Insurance Authorizations a) Understand which insurance plans require prior authorizations and how to document them. b) Navigate insurance web sites to obtain authorizations c) Gather and submit required information (e.g.: diagnosis codes, insurance details and patient ID) 6) Administrative Duties a) Adhere to the Front Desk Policy Manual, Dental Policy Manual and HIPAA Policy Manual b) Check and respond to emails at least twice daily. c) Assist the Executive VP of Patient Services with data collection for UDS and grant applications. d) Support audits and surveys and other administrative tasks as assigned e) Perform additional duties to support the efficiency and effectiveness of PMG operations. Requirements Description of Primary Attributes General Development: 1) Must be organized, a self-starter and detailed oriented 2) Job duties require the ability to work independently and as part of a team 3) Expected to travel and cover other sites during Dental Patient Advocate absences 4) Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development. Professional & Technical Knowledge: 1) Employee shall be able to read and interpret written dental instructions 2) Employee will know how to efficiently operate NextGen, 3) Employee will be expected to navigate and operate Microsoft Office suite products, including Word, Excel and Teams Licenses & Certifications: 1) High School Diploma or Equivalent 2) Current BLS (basic life support) Certification Communications Skills: 1) Effectively communicates complex and/or technical information to co-workers, patients and/or vendors Physical/Mental/Emotional Demands: * Standing for long periods of time * Sitting for long periods of time * Viewing a computer monitor for long periods of time * Bending * Stretching / Reaching * Walking short distances * Lifting up to 50 pounds * Operating office equipment (computer, fax machines, telephones and copy machines) * Reading forms / Instructions / Patients Charts * Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone * Exposure to potentially violent / irate patients * Health / Safety Consideration of Position * Exposure to chemical infectious / contagious illness * Exposure to chemical and inhalation of antibiotics during reconstitution * Exposure to X-Ray radiation * Exposure to a variety of scents and odors * Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws

at Ayr Wellness Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. Duties and Responsibilities Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered. Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately. Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies. Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity. Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary. Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards. Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”. Performs other duties as assigned by the Manager and/or Store Lead. Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications Must stay current and adhere to all policies and regulations of the state cannabis agency. Must meet age requirement as outlined by state cannabis agency. Able to pass all background checks as required by state cannabis agency. Able to accommodate scheduling that may include varied shifts, weekends and holidays. Maintain regular and punctual attendance. Education High school diploma/GED Experience 1-3 years' experience working in a cannabis retail setting preferred Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports No direct reports Working conditions Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings. Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Patient Services Coordinator (Registration) Job Type: Full-Time Schedule: Hours vary (Tuesday - Saturday; weekly schedule provided) Join our team and make a difference in patient care every day! About Us Radiology Associates is a trusted leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive and professional environment. Join a collaborative, purpose-driven team making a real impact across our Florida communities through innovation in healthcare. Position Overview We are seeking a full-time Patient Services Coordinator to join our fast-paced outpatient imaging center in Ocala, FL. In this role, you'll be the first point of contact for patients and play a vital part in ensuring a positive and efficient experience. You will handle patient registration, verify insurance information, and provide exceptional customer service in a professional and compassionate manner. Key Responsibilities Greet and assist patients in a courteous and professional manner Collect copays, deductibles, and outstanding balances Review scheduled appointments and radiology orders for accuracy Verify insurance information and obtain necessary authorizations Accurately enter demographic and insurance data into the system Answer multi-line phones and direct calls appropriately Provide excellent customer service, addressing patient needs and questions Qualifications High School Diploma or GED required Minimum 1 year of experience in a medical office or healthcare setting Strong computer and data entry skills Excellent communication and customer service abilities Knowledge of medical terminology preferred Familiarity with Medicare, Medicaid, PPOs, and HMOs a plus Benefits Radiology Associates offers a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Paid Time Off (PTO) and Paid Holidays Company-Paid Life and AD&D Insurance Employee Assistance Program (EAP) Travel and Identity Theft Protection Employee Recognition Programs 401(k) Retirement Program Employee Referral Bonus Program Additional Information Equal Opportunity Employer - We comply with all applicable federal, state, and local laws. Drug-Free & Tobacco-Free Workplace - We are committed to a safe and healthy environment. E-Verify Participant - We participate in E-Verify to confirm work eligibility in the U.S.

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description Mid Florida Eye is seeking a motivated, patient-focused Insurance Verification Representative to join our multi-specialty ophthalmology team in Mount Dora. We offer great hours, no major holidays, excellent benefits, a supportive, team-oriented culture, and clear opportunities for career growth. The ideal candidate has a strong understanding of insurance authorizations, specifically within ophthalmology, including eye procedures and injection medications. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Mid Florida Eye is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor. All of us at Mid Florida Eye are committed to inclusion and diversity. We believe today more than ever; it isn't speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities. The Insurance Verification Specialist plays a crucial role in ensuring our patients' insurance information is accurately verified and processed. This position requires exceptional attention to detail, excellent communication skills, and the ability to work collaboratively with staff. Most of the verification and preauthorization will be online with individual payer websites via input of our providers seeing the patient for future appointments Responsibilities Verify patient insurance coverage and eligibility for medical services Confirm insurance plan details, such as policy numbers, effective dates, and co-pays Update and maintain accurate patient insurance information in the electronic health records (EHR) system Communicate effectively with patients, insurance companies, and healthcare providers to obtain necessary insurance information Educate patients on their insurance benefits, coverage, and any potential out-of-pocket expenses Obtain prior authorizations and pre-certifications as required by insurance plans for specific medical procedures Ensure all necessary documentation is submitted to insurance companies in a timely manner Collaborate with the billing department to resolve insurance-related issues and discrepancies Assist in resolving denied claims by reviewing and correcting billing errors Stay up to date with changes in insurance regulations and policies Ensure all insurance verification processes comply with relevant healthcare laws and regulations, including HIPAA Qualifications High school diploma or equivalent (associate or bachelor's degree preferred) Previous experience in healthcare insurance verification or related field Strong knowledge of medical terminology, insurance plans, and billing procedures Proficiency in using electronic health records (EHR) and billing software Exceptional attention to detail and accuracy Excellent communication and interpersonal skills Ability to work in a fast-paced, team-oriented environment Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism Knowledge of HIPAA regulations and compliance Knowledge of medical and vision and insurances preferred Basic computer knowledge required Experience with NextGen, Microsoft, Clearwave preferred In Turn We Will Provide: Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability. Company paid life insurance. Paid holidays and generous paid time off. Paid parking where applicable. Team oriented working environment where you are heard and respected. Clear career ladder opportunities #ESP1

THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK . We are seeking a CHECK-OUT RECEPTIONIST to join our team. The position is in zip code 32605. Visit our web page: ************** JOB TITLE: Check-Out Receptionist GENERAL SUMMARY OF DUTIES: Create and modify patient appointment and testing schedules. LOCATION: Gainesville FLSA STATUS: Non-exempt ESSENTIAL FUNCTIONS: Work the check-out desk as patients complete their appointment. Books, coordinates and reschedules patient appointments using Intergy EHR. Verifies necessary information and records in the medical record Answers questions regarding patient appointments and testing Updates profile on patients Attends meetings as required Cross train in scheduling and check-out. Other duties as assigned. EDUCATION: High School Diploma or equivalent EXPERIENCE: Minimum one year experience in a health care setting. Knowledge of medical terminology is desirable. Intergy experience is desirable. SKILLS: Skill in operating a computer and copy machine Skill in screening and directing calls in a pleasant and expeditious manner Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison. ABILITIES: Ability to speak clearly and concisely Ability to read, understand, and follow oral and written instruction Ability to establish and maintain effective working relationships with patients, employees, and the public Ability to respond to stressful/emergency situations in a calm and effective manner. ENVIRONMENTAL / WORKING CONDITIONS: Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Some exposure to communicable diseases. PHYSICAL/MENTAL DEMANDS: Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Occasional stress from dealing with upset patients and/or emergency situations.

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s). Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit. Compile and record medical charts, reports, and correspondence. Interview patients to complete insurance and privacy forms. Receive insurance co-pay payments and post amounts paid to patient accounts. Schedule and confirm patient appointments, check-ups and physician referrals. Answer telephones and direct calls to appropriate staff. Ability to work in a fast-paced environment. Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Assist with daily patient flow in areas as needed. Verifies patients by reading patient identification. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Communicates observations of a patient's status to nurse-in-charge. Responsible for ordering medical supplies according to the department's needs. Able to rotate weekends, holidays, shifts and center location according to company needs. Participates in meetings of staff and department meetings. Shares acquired knowledge and learning. Consistently reports for duty on time. Keeps patient's information private and limits conversation of a personal nature in patient's presence. Degree of teamwork and cooperation with personnel from other departments. Check medical records and follow up obtaining missing results prior to the patient's appointment. Perform other duties as assigned by the supervisor. Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High School Graduate or equivalent. Required Experience 1+ years of experience in the medical field. Customer Service skills and training. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Basic Computer Skills. Ability to work in a fast-paced environment. Consistently reports for duty on time. Preferred Qualifications 3+ years of experience in customer service and the medical field preferred. Relevant or any other job-related vocational coursework preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Able to rotate weekends, holidays, shifts and center location according to company needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X

We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. Responsibilities Responsibilities * Greet and welcome patients in a timely, professional and engaging manner * Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff * Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options * Contact patients to follow up on visits and to build lasting patient relationsships * Ensure compliance with health, privacy, and safety regulations * Travel as needed for training and to perform job functions Benefits for FT Employees * Healthcare Benefits (Medical, Dental, Vision) * Paid time Off * 401(k) * Employee Assistance Program Qualifications Qualifications * Minimum of high school diploma or equivalent required * At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting * Experience with dental practice management software such as Denticon/Dentrix preferred * Excellent communication skills to interact with patients, office staff, and third party stakeholders * Attention to detail in maintaining patient records and managing financial transactions Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.

This candidate will handle most clerical duties associated with a medical clinic. They will assist in scheduling new patient appointments, checking patients in, check patients out, assemble new patient and hospital follow up charts, and prepare patient charts. They can have upwards of 400 patients in their clinic each day so this person needs to be comfortable with a fast-paced environment! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements HS Diploma/GED Strong ability to multitask, great interpersonal skills 1+ year of healthcare front desk experience Bilingual (Spanish)

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot. CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier. POSITION SUMMARY What you ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes: Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers needs and provide resolutions Guiding patient in registration processes, including verification of insurance and payment collection Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible Assisting with patient feedback collection Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log What you ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge. Why you ll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you ll have access to several benefits, including but not limited to: Competitive pay with monthly incentive plan Generous paid vacation & sick time that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits 401(k) with company match By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company. Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do. Compassion: Treating our customers and team members with consideration and kindness Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers A few requirements: Minimum two years experience in customer service and medical front office setting is preferred. BLS certified. Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - ********************************* APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

Job Description Join the Team at Concierge Home Care - Where Care Changes Lives! At Concierge Home Care, we believe in the power of home health care to change lives-for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values-Integrity, Caring, Quality, Service, Innovation, and Team-we are dedicated to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes. Since we opened our doors in 2015, Concierge Home Care has grown to serve over 57 counties across Florida, offering incredible opportunities for growth and career advancement. Location: Based in Gainesville, FL Your Role as a Clinical Team Support (Scheduling Coordinator): Assist the clinical team with scheduling patient visits and coordinating clinician schedules. Ensure that visit schedules align with MD orders and care plans. Maintain staff schedules to optimize availability and productivity. Scheduling client appointments based on care plans and staff availability. Track medical supplies and manage the timely release of RAP and EOE. Answer and triage phone calls to support clinical team operations. Perform additional administrative tasks as assigned by the supervisor. Qualifications: High school diploma (required). Prior scheduling experience (required). Experience in home health care (required). Why Choose Concierge Home Care? Whether you're new to home health or an experienced professional, you'll have access to the tools and support needed to excel. Work Schedule: Enjoy a consistent in-office schedule, Monday- Friday. And when it comes to what we offer, we've got you covered: Professional Development: Ongoing training, mentorship opportunities, and support for career development. Comprehensive Benefits: Enjoy three weeks of PTO and annual increases to four weeks after five years. Earn quarterly bonuses based on individual and team performance. Plan for the future with our 401(k) options. Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses. Health, dental, vision, and HSA options. Mileage reimbursement or company vehicle (per company policy). Data plan reimbursement. Take the First Step Join Concierge Home Care and make a meaningful impact! Apply today to begin an exciting and rewarding career where care truly changes lives. **************************************

The Registrar oversees all aspects of the Registrar's Office and is accountable for the efficient and effective management of student records from registration to graduation. The Registrar ensures compliance with accreditation requirements and serves as the college's FERPA Compliance Officer. This position may require occasional night or weekend responsibilities to address BANNER issues or student records. Responsible for demonstrating LSSC's values of learning, people, student success, forward thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices. Responsible for promoting and sustaining a collegial, respectful, and high-performing work environment for all employees. Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members. * Provide overall direction and supervision for the day-to-day operations of the Records Office, including registration, degree audit, transcript evaluation, transcript requests, state and federal reporting, student grade reporting, Veterans' educational benefits, degree conferral, accurate data input, and records maintenance. * Collaborate with Admissions and Enrollment Services staff on all campuses. * Recruit, select, train, supervise, and evaluate all Records Office staff. * Build a successful, flexible, motivated, and unified team. * Manage staff priorities to ensure efficient, responsive, and friendly service to students, faculty, staff, and community members. * Oversee the college-wide registration process and transfer evaluation practices. * Monitors system operation and implementation of new functionality in collaboration with IT. * Perform end-of-term processes that include updating student credit hours, GPA calculations, academic standing, and honors. * Coordinate the degree conferral process. * Post degree, determine honors, and provide diplomas/certificates. * Supervise the issuance, preparation, and certification of student transcripts and enrollment certifications. * Interpret state and federal rules, laws, and regulations, implement changes as needed, and ensure compliance. Serve as the FERPA Compliance Officer. * Oversee the process for certifying Veterans' educational benefits. * Ensure the accuracy of all student academic records. * Ensure data integrity and perform audits. * Oversee the archiving of all processed forms/requests and the National Student Clearinghouse uploads. * Collaborate with Academic Affairs to ensure compliance with accreditation requirements, curriculum changes, and academic policies. * Collaborate with Financial Aid to process attendance verifications and related functions. * In collaboration with IT and Admissions, provides operational management of Banner Student Information System (SIS) and related interfaces. * Direct the preparation of departmental budgets, capital equipment, and technology requests. * Direct ongoing departmental strategic planning and assessment processes. * Lead the annual departmental Program Review process. * Contribute to all Accreditation, Equity, and Planning reporting. * Coordinate student complaint and appeal procedures related to Records processes, including VA certifications, transcript evaluation, and student records concerns. * Serve on college-wide councils, committees, and workgroups as assigned. * Co-Chairs Commencement workgroup. * Perform other duties as assigned * Strong written and verbal communication skills * Ability to work collaboratively in a team and make decisions independently. * Collaborates effectively with college departments and cross-functional teams. * Ability to use discretion and maintain confidentiality. * Must be able to communicate effectively with people from diverse backgrounds and demonstrate strong written and verbal communication skills. * Ability to prioritize and meet deadlines in a multi-tasked office environment. * Must have comprehensive knowledge of federal and state laws and guidelines related to student records and registration, including FERPA. * Must be skilled in utilizing BANNER, LSSC's student information system. * Ability to evaluate and implement technological improvements to meet best practices. * Strong analytic skills and experience with data-driven decision making. * improvement. ABILITIES/GENERAL: * Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment. * Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks. * Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies. * Deliver exceptional customer service by fostering a welcoming and supportive environment. * Present a professional image in words, actions, and attire. * Conduct oneself in a manner consistent with the College's standards of ethical conduct. * Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives. * Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically. * Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization. * Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately. * Effectively manage change and adaptability. * Adheres to all workplace safety rules, safety laws, regulations, standards, and practices Ability to work various hours, including nights, early Required: * Master's degree from an accredited institution. * Minimum of five (5) years of direct experience in Enrollment Management, Academic Advising, Dual Enrollment, or a closely related area at a regionally accredited institution. * Demonstrated experience using Ellucian Banner and DegreeWorks systems. * Experience working with veteran (VA) students and international students. * Strong organizational skills with demonstrated attention to detail. * Proven problem-solving and analytical skills. * Demonstrated experience supporting baccalaureate degree programs. * Demonstrated experience with both lower-division and upper-division credit articulation. Preferred: * Doctorate from an accredited institution.

Connect Hearing, part of AudioNova 235 Citrus Tower Blvd. Suite 106 Clermont, FL 34711 Current pay: $15.00-18.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: 401K with a Company Match Medical, Dental, Vision Coverage FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Education: High School Diploma or equivalent Associates degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Skills/Abilities: Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus Work Experience: 2+ years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC

Job DescriptionMedical Payroll, Billing, and Collections SpecialistNurseCore has an exciting opportunity for you! We are seeking a Medical Payroll, Billing, Collections for our Gainesville, Forida location. As a national leader in home care services and medical staffing, we offer competitive compensation, benefits and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic, and have experience in medical billing and collections, we want you to be on our team! Join us at the heart of healthcare, apply today! Responsibilities The Medical Payroll, Billing, and Collections Specialist is responsible for preparing field payroll and customer billing for processing to ensure accurate and timely delivery of payroll payments to employees, invoices and collecting payments from customers including third party insurance. Compiles and reviews for accuracy all required billing and payroll reports and provides information to Branch Director and Corporate Payroll Department as required Prints, reviews and mails invoices within company timeframe, including required documentation required by payor to process claim Prints accounts receivable reports and provides copy to Branch Director on weekly basis Reviews accounts receivable reports for short pays, unapplied payments and skipped invoices Researches information and contacts clients in timely manner to resolve issues Maintains on-going contact with clients to ensure prompt payments on all accounts Sets up new staffing clients, ensuring pay/bill reflect contracted agreement Requests credit checks on all new accounts and communicates same to Branch Director for decision regarding credit limits Sets up new homecare clients and tracks, including: Verify Insurance Enter all information in ContinuLink on new homecare clients, including plan of care, pay/bill table, units/billing codes Track physician's orders and plan of care for signatures Monitor care authorizations weekly Assist in maintaining clinical files Processes all time slips within ContinuLink system weekly, in timely manner to include review and approval for billing and payroll Investigates discrepancies; make adjustments and corrections as needed Processes instant/advance checks for field employees in accordance with established company policy and timelines Maintains complete payroll, billing and collection documentation and files Assists in other areas of the office as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Competence To perform the job successfully, an individual should demonstrate the following competencies: Good grammar, voice and diction Basic computer and keyboarding skills Excellent customer service skills (friendly, courteous and helpful) Be able to read, write, and understand English. Excellent attention to detail Work well in a team environment Able to maintain confidential information Good time management skills Education and Experience High School diploma or equivalent Two-three years related experience in medical billing and collections. Health care experience preferred. Experience should emphasize problem-solving skills. Computer Skills Computer skills (excel, word, accounting software) Medicaid billing, accounts receivable, collections. Beneficial Skills and Experience Work experience in a home care or staffing environment. #INDFL Powered by JazzHR in PG3IkHPE

Excellent opportunity for growth within the medical field! Become a part of this patient oriented fast paced medical practice. Where we provide medical care to adult and pediatric patients in one location, we pride ourselves on providing our patients with an overall outstanding experience. Responsible for processing referrals from the office and specialists in a timely and accurate manner. This function includes obtaining authorizations when needed from various insurance companies. Requirements: Verify insurance eligibility and benefits as it relates to the services rendered. Obtain all referrals and authorizations as needed from payer for services. Resolve patient and payer requests, inquiries and concerns in an expedient and respectful manner. Ensure all authorizations and verifications have been completed and recorded in the system in a timely manner to avoid scheduling issues. Inform management of any pending authorization or verification issues which might delay ability to perform scheduled procedures. Maintain knowledge of and work in compliance with all HIPAA guidelines. Perform related duties as assigned by the supervisor. Maintain compliance with all company policies and procedures. Minimum Education: High School Diploma or GED Preferred experience: 1 year working in insurance, insurance verification, and/or customer service Clean Background Check EOE PM20 Compensation details: 15-18 Hourly Wage PI4f99b71e881d-31181-27631057

Shape Your Future. Serve Your Community. Build Your Career with Palms! What Life Working at Palms Looks Like: Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful. Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding! Comprehensive Services & Variety: We offer a wide array of services - family medicine, pediatrics, dental, behavioral health, prenatal care, etc. - So working here gives exposure to different patient populations, conditions and settings. Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc. Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community. Perks: Competitive Wages Comprehensive Health Coverage: Medical, Dental and Vision Insurance Professional Development Opportunities Employee Assistance Programs Company Paid Life Insurance 401k with 5% Match 11 Paid Holidays 20 Days PTO Recognition and Rewards Community Impact Position Summary The Dental Patient Advocate is responsible providing exceptional front desk and clerical support within the dental office. This includes greeting patients, managing phone communications, scheduling appointments, processing referrals and authorizations, collecting payments, and maintaining accurate patient dental records in the EDR. The advocate plays a key role in ensuring positive patient experience and supporting the operational efficiency of Palms Medical Group. Description of Primary Responsibilities 1) Customer Service a) Greet and assist patients warmly upon arrival to the office b) Answer, screen and route telephone professionally and efficiently. c) Resolve patient inquiries and concerns, using sound judgement to determine appropriate solutions. d) Foster positive relationships with patients to promote satisfaction and loyalty 2) Patient Check-In a) Accurately collect and enter patient demographic, insurance, consent and medical/dental history information b) Maintain knowledge of accepted insurances including deductibles, premiums, frequency limitations and provider charges. c) Assist patients with enrollment in the sliding fee scale program. d) Enter data accurately into NextGen and Luma systems e) Maintain efficient patient flow and ensure a clean, organized front desk and patient waiting area f) Schedule and pre-schedule appointments as needed. g) Direct patients, visitors and vendors to the appropriate departments. 3) Patient Check Out a) Verify patient encounters and procedure and diagnosis codes. b) Collect payments for services rendered and outstanding balances (medical and dental) c) Perform end-of-day reconciliation, including balancing the cash drawer, submitting deposits and reports to the Finance Department, and maintaining accurate logs. 4) Referrals a) Coordinate referrals to specialists or external providers for additional dental care. b) Explain the referral process to patients, including provider information and directions. c) Accurately enter and submit referral information through insurance portals. 5) Insurance Authorizations a) Understand which insurance plans require prior authorizations and how to document them. b) Navigate insurance web sites to obtain authorizations c) Gather and submit required information (e.g.: diagnosis codes, insurance details and patient ID) 6) Administrative Duties a) Adhere to the Front Desk Policy Manual, Dental Policy Manual and HIPAA Policy Manual b) Check and respond to emails at least twice daily. c) Assist the Executive VP of Patient Services with data collection for UDS and grant applications. d) Support audits and surveys and other administrative tasks as assigned e) Perform additional duties to support the efficiency and effectiveness of PMG operations. Requirements Description of Primary Attributes General Development: 1) Must be organized, a self-starter and detailed oriented 2) Job duties require the ability to work independently and as part of a team 3) Expected to travel and cover other sites during Dental Patient Advocate absences 4) Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development. Professional & Technical Knowledge: 1) Employee shall be able to read and interpret written dental instructions 2) Employee will know how to efficiently operate NextGen, 3) Employee will be expected to navigate and operate Microsoft Office suite products, including Word, Excel and Teams Licenses & Certifications: 1) High School Diploma or Equivalent 2) Current BLS (basic life support) Certification Communications Skills: 1) Effectively communicates complex and/or technical information to co-workers, patients and/or vendors Physical/Mental/Emotional Demands: Standing for long periods of time Sitting for long periods of time Viewing a computer monitor for long periods of time Bending Stretching / Reaching Walking short distances Lifting up to 50 pounds Operating office equipment (computer, fax machines, telephones and copy machines) Reading forms / Instructions / Patients Charts Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone Exposure to potentially violent / irate patients Health / Safety Consideration of Position Exposure to chemical infectious / contagious illness Exposure to chemical and inhalation of antibiotics during reconstitution Exposure to X-Ray radiation Exposure to a variety of scents and odors Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws

at Ayr Wellness Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. Duties and Responsibilities Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered. Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately. Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies. Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity. Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary. Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards. Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”. Performs other duties as assigned by the Manager and/or Store Lead. Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications Must stay current and adhere to all policies and regulations of the state cannabis agency. Must meet age requirement as outlined by state cannabis agency. Able to pass all background checks as required by state cannabis agency. Able to accommodate scheduling that may include varied shifts, weekends and holidays. Maintain regular and punctual attendance. Education High school diploma/GED Experience 1-3 years' experience working in a cannabis retail setting preferred Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports No direct reports Working conditions Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings. Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Job Description Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot. CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier. POSITION SUMMARY What you'll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes: Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers' needs and provide resolutions Guiding patient in registration processes, including verification of insurance and payment collection Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible Assisting with patient feedback collection Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log What you'll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years' experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge. Why you'll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you'll have access to several benefits, including but not limited to: Competitive pay with monthly incentive plan Generous paid vacation & sick time that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits 401(k) with company match By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company. Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do. Compassion: Treating our customers and team members with consideration and kindness Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers A few requirements: Minimum two years' experience in customer service and medical front office setting is preferred. BLS certified. Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - ********************************* APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

at Ayr Wellness Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations. Duties and Responsibilities Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health. Provide excellent customer service to all patients while also coaching other team members Respect all team members and report all findings to the appropriate manager. Administer routine inspections to maintain the accurate inventory of all cannabis products. Manage and supervise the activities of patient advocate staff Ensure that all Procedures are updated in store to provide the best practice for staff and patients Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel. Ensure Key performance Indicators are captured Manage daily financial reporting requirements and oversee all cash handling procedures. Develop and maintain a schedule of all patient advocate staff Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team. Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information. Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc. Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development. Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices. Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary. Ensure traceability of product is maintained from reception to final sale Receive, check and enter inventory into NAV when shipments arrive Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office Close attention to detail Excellent time management skills High energy, customer focused, and proactive Strong customer service skills Ability to work efficiently with employees, customers, government agencies, and the public Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications Must be 21 Years of Age Must be able to pass a Level 2 Background Check (FBI) Education High school diploma/GED required Experience - select one, remove remainder 1-3 years Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports Patient Advocates Working conditions Able to accommodate scheduling that may include varied shifts, weekends, and some holidays Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits Physical requirements The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine The person in this position must be able to remain in a stationary position when checking in patients or when operating the register The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry Frequently communicates with other staff via Walkie Talkie or Headset Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.