On-Site Customer Service Rep- Full time with Benefits
Patient access representative job in Paisley, FL
Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
Patient Care Coordinator
Patient access representative job in Lady Lake, FL
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Patient Coordinator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Coordinator you will provide services to patients and referring professionals by greeting customers, registering patients and scheduling/authorizing appointments. This is a full-time, working Monday thru Friday Days.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
(60%) Scheduling & Insurance
Schedules patient examinations according to existing company policy
Arranges transportation and hotel accommodations for patients when appropriate
Communicates to team any scheduling changes in order to ensure highest patient satisfaction
Pre-certifies/Authorizes all exams with patient's insurance company as required
Verifies medical necessity on all exams as required
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate
(35%) Registration
Greets and checks-in patients scheduled for Vascular services; registers demographic information and process payment plans and copays with patients
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Supports Vascular team in order to ensure highest patient satisfaction
Acts as liaison between team and the patients waiting for exams
Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up
Maintains the supply of patient information sheets
(5%) Performs other duties as assigned
Care Coordinator (IDD Pilot Program)
Patient access representative job in Williston, FL
We are seeking a Care Coordinator IDD Pilot Program to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in care coordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
Auto-ApplyPatient Engagement Specialist
Patient access representative job in Ocala, FL
Job DescriptionDescription:
The Patient Engagement Specialist is responsible for supporting the recruitment and pre-screening of potential clinical trial participants. This individual plays a key role in patient communication, recruitment strategies, and study-specific engagement to ensure successful enrollment and a positive participant experience. The role requires high levels of organization, professionalism, and collaboration across departments.
Responsibilities
Explain study details to prospective participants clearly and compassionately.
Conduct phone screenings using IRB-approved scripts.
Respond promptly to participant questions and escalate complex inquiries to the Recruitment Director.
Develop positive and trusting relationships with participants to encourage continued engagement.
Coordinate with the Recruitment Director on advertising and outreach plans.
Conduct thorough chart reviews to identify eligible patients per protocol criteria.
Maintain communication with coordinators regarding availability and potential challenges.
Represent Renstar positively during sponsor and CRO interactions to encourage future collaborations.
Requirements:
Skills
Excellent written and verbal communication skills.
Strong organizational and problem-solving abilities.
High attention to detail and ability to manage multiple tasks simultaneously.
Compassionate, ethical, and professional in all interactions.
Knowledge of GCP, HIPAA, and clinical trial protocol requirements.
Experience in patient recruitment or clinical research preferred.
OESC Patient Care Coordinator (Registration Desk)
Patient access representative job in Ocala, FL
Job Details Surgery Center-Ocala 49-1005 - Ocala, FL Full TimeDescription
Ocala Eye Surgery Center has an opening for a full time Patient Admissions Coordinator. The ideal candidate must possess an excellent job history, be detail oriented, flexible, have excellent organizational skills and the ability to work well within a team. Medical experience preferred, but not required. Excellent benefits and competitive salary.
JOB SUMMARY
Coordinates reception area activities to promote communication throughout the Facility. Performs clerical and reception duties.
RELATIONSHIPS
Reports to: Clerical Team Leader/Administrator/Director of Clinical Services
Supervises: None
QUALIFICATIONS
Good communication skills required
Two years clerical experience preferred
Medical clerical experience preferred
MENTAL DEMANDS
Require frequent and constant judgment and ability to solve problems. Require language skills adequate for written and interpersonal communication in American English.
PHYSICAL DEMANDS
Require visual and auditory acuity adequate to monitor patient and visitor activity and for frequent use of computers and occasional use of other business office equipment. Ability to sit for long periods and to perform desk and office activities.
OCCUPATIONAL EXPOSURE
Category III exposure to bloodborne pathogens; may encounter chemical hazards.
ESSENTIAL FUNCTIONS AND OBJECTIVES
1. Supports the philosophy, goals, and objectives of the Organization.
1.1. Supports and performs according to approved policies and procedures.
1.2. Considers patient rights in performance of job duties and responsibilities.
2. Contributes to the progress and development of the approved Quality Management Program.
2.1. Supports risk management and participates in programs directed to patient and staff safety.
2.2. Contributes to the quality management process; identifies role and contributions to functional teams.
2.3. Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.
3. Communicates effectively with patients, visitors, physicians, and coworkers.
3.1. Interactions are respectful and courteous.
3.2. Communicates effectively and professionally using a translator when necessary.
3.3. Documents that information received from the patient is disseminated to the appropriate people or departments.
3.4. Responds positively to performance problems when approached onebyone by another team member.
4. Maintains and promotes professional competence through continuing education and other learning experiences.
4.1. Participates in committees, conferences, and quality management activities.
4.2. Seeks new learning experiences by accepting challenging opportunities and responsibilities.
4.3. Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.
4.4. Attends and actively participates in meetings, committees, inservices, workshops, seminars, and conferences according to job responsibilities and Facility requirements.
5. Adheres to safety policies and procedures in performing job duties and responsibilities.
5.1. Reports observed or suspected violations, hazards, and noncompliance according to Facility policy to the Safety Officer or other designated person.
5.2. Observes safety measures in performance of job duties and responsibilities.
5.3. Responds to emergency situations with competence and composure.
6. Interacts appropriately with various age groups.
6.1. Accurately interprets agespecific patient responses to questions and instructions.
6.2. Considers agespecific patient requirements when responding to emergency situations.
7. Admits patients to the Facility following the established policies and procedures.
7.1. Obtains accurate patient information verifying signatures and identifying correct eye listed on OR & Daily Schedule, and OESC Bed Eye Sheet agrees with the Doctor's order and OE & OESC surgical consent.
7.2. Reviews patient insurance information for accuracy comparing to OESC face sheet and OE information as listed in the computer program.
7.3. Identifies and obtains new patient documentation to include demographics and insurance information to be entered into OESC computer program.
7.4. Reviews forms for patient signature; obtains forms and signature(s) as needed for chart completion. Acts as witness to patient signatures per Facility policy.
7.5. Provides information to the patient's family in the waiting area according to OESC policy.
7.6. Accurately documents patient's identity as needed by medical staff for visibly locating correct patient according to HIPAA guidelines.
7.7. Assures that completed charts are delivered to the OR and Minor areas in a timely
manner.
7.8. Monitors the reception and waiting areas.
8. Coordinates reception area activities for effective communication throughout the Facility.
8.1. Answers telephone and intercom quietly and courteously.
8.2. Receives and relays messages effectively.
8.3. Maintains and protects each patient's right to confidentiality by monitoring patient signin sheet and immediately removing identification label.
8.4. Communicates vital patient information with pre/post and minor surgical areas.
9. Assumes clerical duties and responsibilities as necessary.
9.1. Works ahead on chart assembly ensuring patient's information and procedure to be
performed corresponds with OR & Daily Schedule. Assembles patient medical record forms and prepares patient identification.
9.2. Opens/closes reception area completing all necessary duties as listed on facility check sheet.
9.3. Receives prepayments from patients for scheduled procedures.
9.4. Accepts patient payments as received over the counter providing accurate patient
receipts.
9.5. Recognizes vendors/visitors and maintains signin and signout log for security purposes according to OESC policy.
10. Monitors the nourishment area.
10.1. Stocks nourishment area to include adequate snacks and coffee supplies.
10.2. Maintains cleanliness and order of the area.
11. Exhibits qualities of an effective Team Member.
11.1. Participates as a team member in the total perioperative process.
11.2. Demonstrates reliability and meets team commitments.
11.3. Communicates constructively with other team members in a positive, confident and respectful manner.
11.4. Listens actively to absorb, understand and consider ideas and points of view from other team members.
11.5. Functions as an active participant preparing for team meetings and taking part in team discussions.
11.6. Exhibits flexibility by adapting to changing situations as required.
11.7. Works within the team as a problem solver to form solutions and offer action plans.
11.8. Shares information openly and willingly to keep other team members informed.
11.9. Shows commitment to the team by contributing to the total team's success.
11.10. Assist other team members within the Clerical Team as time and knowledge allows.
11.11. Places the best interest of the team and the team responsibilities ahead of self interests.
PATIENT SERVICES COORDINATOR
Patient access representative job in Ocala, FL
Job Title: Patient Services Coordinator Location: Ocala, FL Job Type: Part Time (Monday, Friday and Saturday) Company: Radiology Associates of Ocala
About Us Radiology Associates of Ocala is a leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive, professional environment. Join a collaborative, purpose-driven team making a real impact in the Ocala community through innovation in healthcare.
Position Overview We are seeking a part-time Patient Services Coordinator to join our fast-paced outpatient imaging center. In this role, you will be the first point of contact for patients and play a vital part in ensuring a smooth and positive patient experience. You'll be responsible for accurately collecting and entering patient demographic and insurance information, verifying insurance details, and providing exceptional customer service.
Key Responsibilities • Greet patients and collect copays, deductibles, and any outstanding balances• Review scheduled appointments and radiology orders for accuracy• Answer multi-line phone system and direct calls appropriately• Verify insurance information and ensure all necessary authorizations are obtained• Accurately enter demographic and insurance data into the system• Provide excellent customer service to patients, addressing questions or concerns professionally
Qualifications • High School Diploma or GED required• Minimum of 1 year experience in a medical office or healthcare setting• Strong computer and data entry skills• Excellent customer service and communication skills• Knowledge of medical terminology preferred• Understanding of Medicare, Medicaid, PPOs, and HMOs is a plus
Benefits Radiology Associates of Ocala offers a competitive and comprehensive benefits package, including:• Affordable Medical, Dental, and Vision Insurance• Paid Time Off (PTO) and Paid Holidays• Paid Life and AD&D Insurance• Employee Assistance Program (EAP)• Travel Assistance and Identity Theft Protection• Employee Recognition Programs• 401(k) Retirement Program• Employee Referral Bonus Program
Additional Information Equal Opportunity Employer - We comply with all applicable federal, state, and local laws.Drug-Free & Tobacco-Free Workplace - We are committed to a safe and healthy environment.E-Verify Participant - We participate in E-Verify to confirm work eligibility in the U.S.
Auto-ApplyCare Coordinator (IDD Pilot Program)
Patient access representative job in Ocala, FL
Job Description
We are seeking a Care Coordinator to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in care coordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
Patient Advocate Part-Time (Medical Cannabis)
Patient access representative job in Gainesville, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
Performs other duties as assigned by the Manager and/or Store Lead.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet age requirement as outlined by state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends and holidays.
Maintain regular and punctual attendance.
Education
High school diploma/GED
Experience
1-3 years' experience working in a cannabis retail setting preferred
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyPatient Service Center Site Coordinator/Lead Phlebotomist-Tavares
Patient access representative job in Tavares, FL
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are seeking a Patient Service Center (PSC) Site Coordinator to join our team. This position will be responsible for the coordination and oversight of activities of Patient Service Centers within an assigned area. The PSC Coordinator will work closely with the PSC staff, management, as well as the laboratory staff and clients to ensure optimal operation of the Patient Service Center. The position will also perform phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.
Work Schedule: Monday - Friday 7am to 4pm Rotating Saturdays
Work Location: 2730 Dora Ave. Tavares, FL
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Job Responsibilities:
Observe and report any performance, compliance or staffing related issues to supervisors
Manage and monitor patient flow, wait times, inventory levels and information logs
Monitor monthly productivity reports and report any deviations as necessary
Address any customer service related issues in a prompt and respectful manner
Promote team work, cohesiveness and effective communication among coworkers
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Minimum 1 year of experience as a phlebotomist
Prior experience is a leadership position is a plus
Phlebotomy certification from an accredited agency is preferred
In depth knowledge of phlebotomy duties, responsibilities and techniques
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPatient Representative - Check Out
Patient access representative job in Gainesville, FL
THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK . We are seeking a CHECK-OUT RECEPTIONIST to join our team. The position is in zip code 32605. Visit our web page: **************
JOB TITLE: Check-Out Receptionist
GENERAL SUMMARY OF DUTIES: Create and modify patient appointment and testing schedules.
LOCATION: Gainesville
FLSA STATUS: Non-exempt
ESSENTIAL FUNCTIONS:
Work the check-out desk as patients complete their appointment.
Books, coordinates and reschedules patient appointments using Intergy EHR.
Verifies necessary information and records in the medical record
Answers questions regarding patient appointments and testing
Updates profile on patients
Attends meetings as required
Cross train in scheduling and check-out.
Other duties as assigned.
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Minimum one year experience in a health care setting. Knowledge of medical terminology is desirable. Intergy experience is desirable.
SKILLS:
Skill in operating a computer and copy machine
Skill in screening and directing calls in a pleasant and expeditious manner
Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
ABILITIES:
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to establish and maintain effective working relationships with patients, employees, and the public
Ability to respond to stressful/emergency situations in a calm and effective manner.
ENVIRONMENTAL / WORKING CONDITIONS: Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Some exposure to communicable diseases.
PHYSICAL/MENTAL DEMANDS: Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Occasional stress from dealing with upset patients and/or emergency situations.
Patient Care Coordinator
Patient access representative job in Gainesville, FL
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Services Advocate (PSA) - Full- Time- Gainesville (Archer Rd)
Patient access representative job in Gainesville, FL
Job Description
Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot.
CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier.
POSITION SUMMARY
What you'll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes:
Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers' needs and provide resolutions
Guiding patient in registration processes, including verification of insurance and payment collection
Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
Assisting with patient feedback collection
Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log
What you'll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years' experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.
Why you'll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you'll have access to several benefits, including but not limited to:
Competitive pay with monthly incentive plan
Generous paid vacation & sick time that starts accruing on your first day with us
Medical, dental, vision, and other wellness benefits
401(k) with company match
By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company.
Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do.
Compassion: Treating our customers and team members with consideration and kindness
Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust
Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members
Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers
A few requirements:
Minimum two years' experience in customer service and medical front office setting is preferred. BLS certified.
APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!
Medical Payroll, Billing, and Collections Specialist
Patient access representative job in Gainesville, FL
Job DescriptionMedical Payroll, Billing, and Collections SpecialistNurseCore has an exciting opportunity for you! We are seeking a Medical Payroll, Billing, Collections for our Gainesville, Forida location. As a national leader in home care services and medical staffing, we offer competitive compensation, benefits and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic, and have experience in medical billing and collections, we want you to be on our team! Join us at the heart of healthcare, apply today!
Responsibilities
The Medical Payroll, Billing, and Collections Specialist is responsible for preparing field payroll and customer billing for processing to ensure accurate and timely delivery of payroll payments to employees, invoices and collecting payments from customers including third party insurance.
Compiles and reviews for accuracy all required billing and payroll reports and provides information to Branch Director and Corporate Payroll Department as required
Prints, reviews and mails invoices within company timeframe, including required documentation required by payor to process claim
Prints accounts receivable reports and provides copy to Branch Director on weekly basis
Reviews accounts receivable reports for short pays, unapplied payments and skipped invoices
Researches information and contacts clients in timely manner to resolve issues
Maintains on-going contact with clients to ensure prompt payments on all accounts
Sets up new staffing clients, ensuring pay/bill reflect contracted agreement
Requests credit checks on all new accounts and communicates same to Branch Director for decision regarding credit limits
Sets up new homecare clients and tracks, including:
Verify Insurance
Enter all information in ContinuLink on new homecare clients, including plan of care, pay/bill table, units/billing codes
Track physician's orders and plan of care for signatures
Monitor care authorizations weekly
Assist in maintaining clinical files
Processes all time slips within ContinuLink system weekly, in timely manner to include review and approval for billing and payroll
Investigates discrepancies; make adjustments and corrections as needed
Processes instant/advance checks for field employees in accordance with established company policy and timelines
Maintains complete payroll, billing and collection documentation and files
Assists in other areas of the office as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competence
To perform the job successfully, an individual should demonstrate the following competencies:
Good grammar, voice and diction
Basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous and helpful)
Be able to read, write, and understand English.
Excellent attention to detail
Work well in a team environment
Able to maintain confidential information
Good time management skills
Education and Experience
High School diploma or equivalent
Two-three years related experience in medical billing and collections. Health care experience preferred.
Experience should emphasize problem-solving skills.
Computer Skills
Computer skills (excel, word, accounting software) Medicaid billing, accounts receivable, collections.
Beneficial Skills and Experience
Work experience in a home care or staffing environment.
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Authorizations / Referrals Coordinator
Patient access representative job in Lecanto, FL
Excellent opportunity for growth within the medical field! Become a part of this patient oriented fast paced medical practice. Where we provide medical care to adult and pediatric patients in one location, we pride ourselves on providing our patients with an overall outstanding experience.
Responsible for processing referrals from the office and specialists in a timely and accurate manner. This function includes obtaining authorizations when needed from various insurance companies.
Requirements:
Verify insurance eligibility and benefits as it relates to the services rendered.
Obtain all referrals and authorizations as needed from payer for services.
Resolve patient and payer requests, inquiries and concerns in an expedient and respectful manner.
Ensure all authorizations and verifications have been completed and recorded in the system in a timely manner to avoid scheduling issues.
Inform management of any pending authorization or verification issues which might delay ability to perform scheduled procedures.
Maintain knowledge of and work in compliance with all HIPAA guidelines.
Perform related duties as assigned by the supervisor.
Maintain compliance with all company policies and procedures.
Minimum Education: High School Diploma or GED
Preferred experience: 1 year working in insurance, insurance verification, and/or customer service
Clean Background Check
EOE
PM20
Compensation details: 15-18 Hourly Wage
PI83e59872384e-31181-27631057
Patient Care Coordinator True Eye Experts Crystal River
Patient access representative job in Crystal River, FL
Position:Full-Time Total Rewards: Benefits/Incentive Information True Eye Experts has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.
GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
2+ years of office experience in a healthcare setting
Strong customer service skills (internal and external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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PATIENT SERVICES COORDINATOR
Patient access representative job in Ocala, FL
Patient Services Coordinator (Registration)
Location: Ocala, FL Job Type: Full-Time Schedule: Hours vary (Tuesday - Saturday; weekly schedule provided)
Join our team and make a difference in patient care every day!
About Us Radiology Associates is a trusted leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive and professional environment. Join a collaborative, purpose-driven team making a real impact across our Florida communities through innovation in healthcare.
Position Overview We are seeking a full-time Patient Services Coordinator to join our fast-paced outpatient imaging center in Ocala, F L . In this role, you'll be the first point of contact for patients and play a vital part in ensuring a positive and efficient experience. You will handle patient registration, verify insurance information, and provide exceptional customer service in a professional and compassionate manner.
Key Responsibilities
Greet and assist patients in a courteous and professional manner
Collect copays, deductibles, and outstanding balances
Review scheduled appointments and radiology orders for accuracy
Verify insurance information and obtain necessary authorizations
Accurately enter demographic and insurance data into the system
Answer multi-line phones and direct calls appropriately
Provide excellent customer service, addressing patient needs and questions
Qualifications
High School Diploma or GED required
Minimum 1 year of experience in a medical office or healthcare setting
Strong computer and data entry skills
Excellent communication and customer service abilities
Knowledge of medical terminology preferred
Familiarity with Medicare, Medicaid, PPOs, and HMOs a plus
Benefits
Radiology Associates offers a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Company-Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Travel and Identity Theft Protection
Employee Recognition Programs
401(k) Retirement Program
Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer - We comply with all applicable federal, state, and local laws.
Drug-Free & Tobacco-Free Workplace - We are committed to a safe and healthy environment.
E-Verify Participant - We participate in E-Verify to confirm work eligibility in the U.S.
Auto-ApplyCare Coordinator (IDD Pilot Program)
Patient access representative job in Ocala, FL
We are seeking a Care Coordinator to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in care coordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
Auto-ApplyPatient Representative Check In - Lake City
Patient access representative job in Gainesville, FL
The Cardiac and Vascular Institute's (TCAVI) mission is to be the cardiovascular provider of choice to the people of North Central Florida by delivering state of the art comprehensive cardiac services with compassion, dignity, and professionalism. In addition to our commitment to our patients and colleagues, we aim to ensure an atmosphere of respect, appreciation and commitment for our employees, as they are the foundation to our care and success. SUMMARY: Responsible for greeting & receiving patients into the clinic, providing information, communicating with other departments, receiving cash payments, issuing receipts, and posting cash payment data; checking patients out and scheduling future appointments; closing daily journal and completing deposits. LOCATION: Lake City, FL FLSA STATUS: Non-exempt. ESSENTIAL FUNCTIONS:
Greets patients and visitors in a polite, prompt, helpful manner. Provides any necessary instructions/directions.
Checks patients out at end of visit, schedules follow-ups and hospital procedures.
Helps patients needing assistance.
Completes all necessary paperwork such as encounter forms. Uses computer system to generate information necessary for billing.
Updates patient information including demographics and insurance, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary.
Maintains clean, orderly waiting area including beverage area and reading materials.
Answers phones in pleasant and timely manner, deals with patient needs expeditiously, involving management as appropriate.
Reconciles daily journal.
Participates in education activities.
Maintains strictest confidentiality.
Follows clinical protocol in alerting appropriate personnel in emergency situations.
Closes clinic after all patients have been checked out.
Performs other duties as required.
EDUCATION: High school diploma or GED. EXPERIENCE: Minimum two years of experience in customer service. Must have experience in a health care setting. KNOWLEDGE:
Knowledge of reception tasks, clinic policies/ procedures, patient account policies, paperwork, HIPAA guidelines.
Knowledge of how to use office equipment including phone, computer.
Knowledge of customer service concepts including importance of appropriate image.
Knowledge of emergency protocol.
SKILLS:
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Skill in developing and maintaining effective working relationships with patients, staff and the public.
Skill in providing current directions to visitors.
Skill in using office equipment and handling paperwork/filing adequately.
Skill in behaving appropriately in all situations including emergencies.
ABILITIES:
Ability to communicate clearly and positively in person and on the phone with all types of customers and can establish/maintain cooperative working relationships.
Ability to project a pleasant and professional image.
Ability to follow oral and written instructions.
Ability to organize and prioritize tasks effectively
Ability to work unsupervised.
Ability to maintain attractive lobby/waiting areas.
ENVIRONMENTAL / WORKING CONDITIONS: Normal office setting. May be exposed to communicable diseases. PHYSICAL/MENTAL DEMANDS: Considerable sitting, walking, standing, bending, twisting, reaching. Must be able to transfer/transport patients safely. Occasional lifting or moving up to 50 pounds. Requires eye-hand coordination, finger dexterity. Vision must be correct to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods of time. Occasional stress related to workload and customers with problems.
Patient Advocate Team Lead Part-Time (Medical Cannabis)
Patient access representative job in Eustis, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Duties and Responsibilities
Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
Provide excellent customer service to all patients while also coaching other team members
Respect all team members and report all findings to the appropriate manager.
Administer routine inspections to maintain the accurate inventory of all cannabis products.
Manage and supervise the activities of patient advocate staff
Ensure that all Procedures are updated in store to provide the best practice for staff and patients
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
Ensure Key performance Indicators are captured
Manage daily financial reporting requirements and oversee all cash handling procedures.
Develop and maintain a schedule of all patient advocate staff
Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
Ensure traceability of product is maintained from reception to final sale
Receive, check and enter inventory into NAV when shipments arrive
Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
Close attention to detail
Excellent time management skills
High energy, customer focused, and proactive
Strong customer service skills
Ability to work efficiently with employees, customers, government agencies, and the public
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must be 21 Years of Age
Must be able to pass a Level 2 Background Check (FBI)
Education
High school diploma/GED required
Experience - select one, remove remainder
1-3 years
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
Patient Advocates
Working conditions
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
Physical requirements
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register
The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry
Frequently communicates with other staff via Walkie Talkie or Headset
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyPATIENT SERVICES COORDINATOR
Patient access representative job in Inverness, FL
Patient Services Coordinator (Registration)
Location: Inverness, FL Job Type: Full-Time Company: Radiology Associates
Join our team and make a difference in patient care every day!
About Us Radiology Associates is a trusted leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive and professional environment. Join a collaborative, purpose-driven team making a real impact across our Florida communities through innovation in healthcare.
Position Overview We are seeking a full-time Patient Services Coordinator to join our fast-paced outpatient imaging center in Inverness, FL . In this role, you'll be the first point of contact for patients and play a vital part in ensuring a positive and efficient experience. You will handle patient registration, verify insurance information, and provide exceptional customer service in a professional and compassionate manner.
Key Responsibilities
Greet and assist patients in a courteous and professional manner
Collect copays, deductibles, and outstanding balances
Review scheduled appointments and radiology orders for accuracy
Verify insurance information and obtain necessary authorizations
Accurately enter demographic and insurance data into the system
Answer multi-line phones and direct calls appropriately
Provide excellent customer service, addressing patient needs and questions
Qualifications
High School Diploma or GED required
Minimum 1 year of experience in a medical office or healthcare setting
Strong computer and data entry skills
Excellent communication and customer service abilities
Knowledge of medical terminology preferred
Familiarity with Medicare, Medicaid, PPOs, and HMOs a plus
Benefits
Radiology Associates offers a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Company-Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Travel and Identity Theft Protection
Employee Recognition Programs
401(k) Retirement Program
Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer - We comply with all applicable federal, state, and local laws.
Drug-Free & Tobacco-Free Workplace - We are committed to a safe and healthy environment.
E-Verify Participant - We participate in E-Verify to confirm work eligibility in the U.S.
Auto-Apply