Patient access representative jobs in Raleigh, NC - 563 jobs

Job Title: Customer Service Rep (Dispatcher) Pay Rate: $30 to $33.50/HR Duration: 12 months Shift: Monday-Friday, 11:00 AM - 8:00 PM (1 opening) Monday-Friday, 10:00 AM - 7:00 PM (1 opening) Monday-Friday, 7:00 AM - 4:00 PM (6 openings) Monday-Friday, 8:00 AM - 5:00 PM (6 openings) Monday-Friday, 9:00 AM - 6:00 PM (6 openings) We are seeking a Customer Service Representative (Dispatcher). These are not call center roles - no scripts used; every day is different. The individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts that may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and are responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success. Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. Owning customer communications E2E for all service events. Navigating complex discussions with customers when scheduling appointments. Management and application of prioritization logic that aligns with customer commitments. Owning the deployment of field resources is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills. Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments. Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment. Requirements: 2-5 years' experience in a customer relationship-related role, in a fast-paced environment Positive attitude and passion for customer service. Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality Experience communicating ideas and rationale to internal teams and customers. Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintain a high level of professional integrity. Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues. Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook) Associate degree or equivalent experience required Preferred Knowledge/Skills, Education, and Experience: Ability to professionally investigate and respond to requests promptly Strong communication skills and are adaptable to change Ability to think at a high level and apply business concepts. Experience to anticipate customer needs. A history of acting as a collaborative team player with cross-functional teams. An interest in solving problems that don't have obvious solutions.

Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. * Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) * Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale * Take insurance payments (initial, installment, lapse, or reinstatement) * Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products * Refer to agent when appropriate * Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures * Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable * Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines * Participate in a team environment to promote customer satisfaction and consistent service following the customer service model * Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary * Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities * Fulfill, maintain and service insurance policies * Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification * Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations * Verify new business applications * Refer relevant members/insureds to other lines of business (i.e. Travel and Life) * Process insurance and membership payments * Update electronic member information * Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: * A Current Property & Casualty Insurance license * Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. * Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: * High School Diploma or equivalent Work Experience: * Provide a high level of customer-focused service * Service insurance policies and processing applications, renewals, and amendments * Respond to billing and coverage questions * Process monetary transactions; Taking payments * Promote the sales of insurance products and services using established guidelines * Present complex information in a clear and concise manner Knowledge and Skills: * Analyze member/potential customer insurance needs and determine appropriate levels of coverage * Prepare appropriate rate quotations * Organize, plan and promote the sale of ACG insurance and membership products and services * Perform outbound service calls * Maintain accurate records * Insurance terminology * General insurance regulations * Underwriting procedures * Sales regulatory and compliance guidelines * Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) * Work effectively in a team environment * Work independently, with minimal supervision * Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility * Proficient in using Microsoft Office products * Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) * Perform mathematical calculations to accurately perform monetary transactions * Work under pressure in a high volume, fast paced customer service environment * Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-KH1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

We have an immediate need for an E-Billing Specialist/Legal Biller for a leading law firm conveniently located in the Raleigh area. This is a full time direct hire position that offers an excellent salary and benefits package and offers a hybrid schedule - 2 days in office and 3 remote. Hours are 8:00 AM to 5:00 PM. Job Duties Include: Submit invoices through the e-billing system and document progress within the eHub and eBilling Tracker. Reviews newly opened client matters for assigned attorneys to determine if matters are available through e-billing websites. Monitor e-billing daily - for new invoices and rejections; review daily new timekeeper report for new timekeepers that may need to be submitted for approval. Ensures successful submissions of e-billed clients and assist with the resolution of any rejections. Assist attorneys, Client Service Specialists, and clients with day-to-day e-billing questions and concerns. Verifies that client setup, rates, and billing requirements are correct in the eBilling system. As required, submits rate requests to related vendor sites. Provide updates regarding invoice status to Client Billing Manager. Ensures that all tasks are done in accordance with Firm and client billing guidelines and policies. Work closely with supervisor and managers to resolve any e-billing or client e-billing issues. Submit invoices though the e-billing system and document progress within BillBlast, Ebilling Portal. Responsible for the submission of monthly/quarterly accruals as required. Provide updates regarding invoice status to Billing Supervisors/Director of Billing. Job Requirements Include: Minimum of five (5) years' e-billing experience in a law firm (preferred) or other professional services organization required. Ability to utilize various vendor websites and BillBlast system for electronic billing. Previous experience with 3E or Elite accounting system strongly preferred. Excellent customer service skills. Must be self-motivated, very detail oriented, highly organized and reliable, have the ability to multi-task with a high volume of work and work well independently as well as in a team environment. Strong oral and written communication skills and accuracy are a must. Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel.

Southpoint Surgery Center (SPSC), an affiliate of North Carolina Specialty Hospital, is a new Ambulatory Surgery Center located between Raleigh and Durham in the Durham-Southpoint area. SPSC will provide a differentiated outpatient delivery model focused on providing high-quality, cost-effective solutions for surgical and related ancillary care for patients. SPSC is a multi-specialty 22,298 sq. ft. facility accommodating the following: Ortho, Spine, Ophthalmology, ENT, GYN, General, Urology, Plastics, Podiatry, Vascular, and Pain. At SPSC you will find highly motivated team-players and a welcoming team-oriented staff. Why join North Carolina Specialty Hospital? Award Winning Hospital for Special Surgery 5 Star CMS rated facility for patient experience Positive Work culture Career growth opportunities Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance Paid Time Off 401k Employer Match Tuition Assistance Essential Job Functions: Greets patients/ families promptly and courteously as the patient arrives at the hospital. Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel. Provides interpretation of forms to be signed upon admission including patient rights and living will questions. Reviews all patient forms for completeness, accuracy, and appropriate signatures. Collects deposits and/or co-pays according to established guidelines. Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors. Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution. Utilize concepts of age/ developmental stages in interactions with patients and families. Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality. Predictable and reliable attendance is an essential function of this position Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors. Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment. Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position. Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy. Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital's "Guidelines for Appropriate Conduct" in the HR Manual. Displays honesty and mutual respect when communicating with peers and other departments. Follows through on problems that may compromise effective job performance by using appropriate chain of command. Complies with National Patient Safety Goals. Universal precautions and infection control guidelines, including hand washing guidelines followed at all times. Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification Demonstrates respect for diverse backgrounds of all patients, families and co-workers. Job Requirements High School Diploma or G.E.D. One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting. Effective communication skills; both orally and written. Computer skills needed. Ability to work with others within a team to ensure quality patient care. Strong critical thinking skills. Our employees are critical to our success, and we value their contributions. Southpoint Surgery Center offers a competitive compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We maintain a drug-free workplace and require pre-employment drug screening and background check.

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Chapel Hill, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

The Payment Posting Specialist is responsible for accurately posting incoming payments from insurance companies and patients into the organization's billing system. This role ensures that all payments are recorded properly and in a timely manner, enabling accurate patient account balances and efficient revenue cycle operations. * Review and post insurance and patient payments (EOBs, ERAs, checks, credit card transactions). * Resolve discrepancies in payment applications, including denials, short pays, and overpayments. Maintain accurate records of payment transactions in compliance with HIPAA and internal policies. * Process refunds or adjustments as necessary following approval guidelines. Support audits by preparing and submitting documentation as needed. Is Time Limited Yes If Yes, Appointment Length TBD Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: * Health Insurance for Temporary Employees * Enhance your career with LEAD courses * Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Department Information Job City & State Chapel Hill, NC Department System Information Classification Title Temporary-Technical/Paraprofessional Working Title UTS - Temporary Insurance Payment Poster at UNC Chapel Hill Position Information Requirements and Preferences Work Schedule 40 hours; Monday - Friday from 8 am - 5 pm Other Work/Responsibilities * Review and post insurance and patient payments (including EOBs (Explanation of Benefits)/ERAs(Electronic Remittance Advice) checks, and credit card transactions) into the billing system * Apply payments accurately to patient accounts, ensuring correct allocation to services rendered * Identify and resolve payment discrepancies, such as denials, short pays, and overpayments * Process refunds and adjustments according to established approval guidelines * Maintain accurate and up-to-date payment records in compliance with HIPAA and internal policies * Reconcile daily payment batches * Communicate with internal billing and collections teams regarding payment issues or account discrepancies * Support audit processes by preparing and submitting required payment documentation * Respond to internal and external inquiries related to posted payments Minimum Experience/Education * High school diploma or GED required; associate's degree preferred. * 1-3 years of experience in payment posting and dental or medical billing in a healthcare setting. * Experience with electronic health record (EHR) systems and payment posting software preferred (Epic) Department Required Skills * Strong attention to detail and high accuracy in data entry. * Knowledge of EOBs (Explanation of Benefits)/ERAs(Electronic Remittance Advice) and basic accounting principles. * Excellent organizational and time management skills. * Strong problem-solving and analytical abilities. * Ability to maintain confidentiality and comply with HIPAA regulations. Preferred Years Experience, Skills, Training, Education Required License or Certification n/a Valid NC Driver's License required? No Commercial Driver's License Required? No Recruitment

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents. As a Veterinary Assistant, you are an essential part of our clinical team, supporting doctors and technicians in delivering excellent care while ensuring that our hospital environment is clean, well-stocked, and welcoming. Your attention to detail, compassion for animals, and strong work ethic contribute directly to the experience of every pet and client. This is more than a support role-it's a hands-on opportunity to grow your skills, contribute meaningfully, and be a part of a collaborative, high-performing team. Maintain clean, organized exam rooms, kennels, and treatment areas Feed, walk, bathe, and monitor hospitalized and boarding patients Safely restrain animals for exams, treatments, and procedures Collect and label samples for diagnostic testing Prepare surgical and exam rooms, including sterilization of instruments and equipment Observe and report signs of illness, distress, or abnormal behavior Keep exam and treatment areas fully stocked with necessary supplies Assist with medication dispensing and ensure accurate patient records Support technicians in prepping patients for surgery, imaging, and diagnostics Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs Work safely around anesthesia, radiation, and potential exposure to infectious diseases Previous experience in animal care or veterinary setting (preferred) A compassionate, team-first attitude and strong communication skills Ability to multitask and stay organized in a fast-paced environment Flexibility to work evenings, weekends, and holidays A proactive mindset with a desire to learn and grow professionally Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small At GoodVets, you're not just a technician-you're a vital part of redefining the veterinary experience. Apply today and let's build something exceptional-together.

TITLE (Oracle title) REGISTRAR WORKING TITLE Registrar SCHOOL/DEPARTMENT High School Site PAY GRADE Noncertified Grade 20 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday POSITION PURPOSE: Provides information, education, and school tours to students and prospective families who are considering enrollment. Performs clerical duties involving student enrollment and records. Files, reviews, types, and processes transcripts, correspondences, reports, statements, manuscripts, forms and other materials. Screens and routes materials according to content of communications and resolves questions and concerns. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps; Excellent customer services skills; Excellent organizational skills; Effective interpersonal skills to deal with a diverse public; Ability to be discrete and maintain confidentiality; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to minimize errors with attention to detail; Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members. EDUCATION, TRAINING, AND EXPERIENCE High school diploma or equivalent; Experience in a clerical or related field. CERTIFICATION AND LICENSE REQUIREMENTS None PREFERRED QUALIFICATIONS: Two years of post-secondary coursework in a related field; Experience working within a school environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides information, education, and school tours to students and prospective families who are considering enrollment. Provides new student paperwork and course registration information. Oversees appointments for registrations and coordinates with counselors for enrollment. Enrolls students using the online student information system; verifies student's residency; ensures bus information is submitted. Requests former school records and sets up new student files. Submits immunization records to data managers for entry. Processes withdrawal paperwork; forwards student paperwork to next placement. Schedules student exit interviews with school counselors who are withdrawing from school. Ensures requested transcripts for both current and former students are mailed. Performs general clerical duties (e.g., copying, faxing, filing, answering phone calls, and emails) and greets students and families. Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This position operates in a professional office and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. EFFECTIVE DATE: 10/2023 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

[NM1] The Patient Services Coordinator (PSC) Float serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embodies our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities is outlined below. Administrative Responsibilities: Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals [LF2] within 1 business day Learn, become proficient, and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean Adhere to the Missed Visit Report SOP responsibilities as outlined Adhere to the Medical Records Policies and Procedures responsibilities as outlined Coordinate lunches with pharmaceutical representatives and Center Directors on the center calendar Order center and clinical supplies [NM3] [LF4] [NM5] Maintain current stock of clinician appointment cards Check email and respond to received emails and Teams messages Attend all meetings and training as assigned Responsibilities to Clinicians: Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format[LF6] Forward all-important patient or referring clinician correspondence to the clinician in a timely manner Task MST messages that need their attention (medication-related questions) [BC7] Process and send out pharmacogenetic testing [BC8] [NM9] [BC10] Process and send out drug screens Administer computerized testing for patients and upload results (CNS-VS and Qb) Confirm that Center calendar is current with team member time off requests Patient Responsibilities: Greet patients professionally and respectfully upon entering [LF11] by adhering to the MPCC Service Excellence Standards Check-in patients and ensure clinician is notified of patient's arrival Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> Confirm each patient's demographic information at each visit (insurance, address, phone number, email) Collect the patient's payment for DOS, existing balance and any other payment required. Upload patient notes, information, etc. into the patient's charts in AMD Notify Prior Authorization department of any requests and follow up as needed Prepare, scan, transmit letters and/or documentation as needed Manage waitlist for patients requesting a sooner appointment Schedule and reschedule appointments as necessary Requirements for Position: Travel to different locations and act as additional coverage as needed Excellent communication skills, both verbal and written Organized with an ability to multi-task Ability to maintain a calm and professional demeanor in potentially stressful situations. Ability to problem solve At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills

We are a leading-edge medical laboratory testing company currently seeking a Patient Services Tech Specialist to join our team in Raleigh, NC. Job Description Blood collection by venipuncture and capillary technique from patients of all age groups Urine drug screen collections Paternity collections Breath/saliva alcohol testing LCM/Cyber Tools TestCup Pediatric Blood Collections Difficult draws (patients in various facilities) Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees Possess the ability and skills necessary to provide orientation and training Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Operate personal computer Qualifications Requires a High School Diploma or equivalent with 2+ yrs Experience Phlebotomy Certification with 2+ yrs Experience Requires a Valid Driver's License, along with a clean driving record Legal Authorization to Work in the US Additional Information Shift: Mon-Fri, 9am-5:30pm Pay: DOE 2 Month Contract +/- **Looking for candidates with good work history, good attendance record, a positive attitude, and willingness to learn. Must be able to pass a background check and drug screen.

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Exhibit proficiency in all of the following: blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, TestCup, pediatric blood collections, difficult draws (patients in mental retardation facilities, long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities). Additional Information For any queries please call me back @ ************ Thank you,

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department. Essential Functions Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner. Distributes and explains forms, documents, and educational handouts to patients and families. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate. Communicates professionally in-person and by phone; provides clear instructions and excellent customer service. Protects patient privacy and confidentiality in all registration activities. Participates in performance improvement and required education. Works alternate shifts/areas as needed to support department operations. Performs other duties as assigned. Additional Information Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare. Knowledge, Skills & Abilities Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.

The Payment Posting Specialist is responsible for accurately posting incoming payments from insurance companies and patients into the organization's billing system. This role ensures that all payments are recorded properly and in a timely manner, enabling accurate patient account balances and efficient revenue cycle operations. Review and post insurance and patient payments (EOBs, ERAs, checks, credit card transactions). Resolve discrepancies in payment applications, including denials, short pays, and overpayments. Maintain accurate records of payment transactions in compliance with HIPAA and internal policies. Process refunds or adjustments as necessary following approval guidelines. Support audits by preparing and submitting documentation as needed. Required Qualifications, Competencies, And Experience Strong attention to detail and high accuracy in data entry. Knowledge of EOBs (Explanation of Benefits)/ERAs(Electronic Remittance Advice) and basic accounting principles. Excellent organizational and time management skills. Strong problem-solving and analytical abilities. Ability to maintain confidentiality and comply with HIPAA regulations. Work Schedule 40 hours; Monday - Friday from 8 am - 5 pm

Leading the future of reproductive care At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone's chance of having a family. That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. Monash IVF Group values each and every one of our employees. Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits. * Your professional growth truly matters to us - we're dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. * We deeply care about our employees' physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! * As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. * As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. About the role: This is an exciting opportunity for a proactive and compassionate individual who thrives in a fast-paced, patient-focused environment. As the primary point of contact on our phone switchboard, you will play a critical role in managing incoming calls, directing inquiries, and ensuring patients receive timely and accurate information. Your professionalism and empathy will set the tone for an exceptional patient experience. In addition to managing calls, you will provide support across all areas of patient services, contributing to smooth clinic operations. What you'll be doing: * Operate the clinic's phone switchboard as the first point of contact for all patient calls * Triage and respond to incoming calls promptly and professionally, directing inquiries to the appropriate team * Assist patients with bookings, appointment changes, and general inquiries over the phone * Provide accurate information regarding clinic services and processes * Support patient services by performing administrative tasks, including data entry into the patient management system * Assist with reception duties when required, welcoming patients and ensuring a positive experience * Process medical billing and payments in line with clinic policies * Collaborate with internal clinical teams to ensure seamless communication and patient care * Maintain a strong focus on delivering a best-in-class experience for all patients and stakeholders Ideally you will bring the role: * Outstanding phone etiquette and communication skills, with the ability to manage high call volumes professionally and compassionately * Strong administrative skills with exceptional attention to detail * Exceptional computer and IT skills, including proficiency in Microsoft Office Suite * Ability to remain calm under pressure and multitask effectively in a fast-paced environment * Excellent interpersonal abilities, with a patient-focused and empathetic approach * Confidence in handling patient inquiries and providing accurate information over the phone * Ability to work cohesively within a multi-disciplinary team * Superior time management skills and organizational ability * Experience in healthcare administration or medical billing (preferred) * Familiarity with patient management systems and billing software (desirable) * Flexibility to work across multiple clinic locations * Commitment to applying the 5E patient experience principles - Empathy, Entrust, Engage, Empower, Expectation * A willingness to embrace the Monash IVF Group principles - Care, Collaborate, Communicate, Commitment, Create Why work with us? * At Monash IVF, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care. * We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities, and our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team. * This is more than just a job - it's an opportunity to join a dynamic and supportive environment. If you're passionate about people and ready to make an impact, we'd love to hear from you! If you're ready to join the brave leaders of reproductive care, please apply now. Closing Date: Friday 30 January 2026 (unless filled prior) Lara Shmidel People and Culture Business Partner ***************************** All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.

Responsible for serving as the initial contact and representative for Continuing Education. Must be cordial, cooperative, and neat in appearance at all times. * Responsible for assisting all inquiries by phone, visitation, or email by giving information or directing individuals to the necessary location and/or person. * Perform clerical duties as assigned by the Continuing Education Registrar. * Prepare and maintain changes to the Continuing Education Schedule booklet each semester including compiling, designing, and proofing class data. * Responsible for pre-registration of Continuing Education classes. * Register, collect, verify and forward monies collected during registration to the Business Office. * Maintain the Continuing Education weekly and weekend class schedule through the Google calendar. * Inform the switchboard of all locations for activities scheduled by the department. * Contact students if class is canceled, document roster and forward refund forms to the business office. * Maintain front desk forms printed including but not limited to registration forms, campus maps, TABE Test Referral forms, fax cover sheets, and class supplies list. * Coordinate continuing education night duty work schedule. * Maintain inventory for department office supplies and order when needed. * Coordinate departmental functions and meetings. * Review and revise annually the continuing education information for college catalog, and college calendar. * Create and maintain class files from the Continuing Education Schedule booklet. * Send Departmental emails when a class is full, canceled and/or when changes occur. * Maintain lists of student names/numbers for when classes are added or advertised. * Distribute departmental mail. * Input requisitions in E-Procurement System. * Notarize student forms for College and Career Readiness, Business Office and HR Forms for employees. * Shred credit card payment numbers and student information when no longer needed. * Reserve rooms in google calendar. * Input company sponsorships and student registrations and post payments. * Revise class information sheets and continuing education forms. * Maintain copier, fax, printer machines with paper and toner and empty shredder. * Mail Continuing Education schedule/class information requested by the public. * Maintain the Continuing Education Bulletin Board. * Distance Learning Assistant for ED2GO. * Participate in professional development activities provided by NCC. * Participate in College events and activities. * Maintain regular and consistent on-site attendance during normal hours of college operations in fulfillment of duties not inconsistent with the expectations for full-time employees and College policies and procedures. * Initiate and answer telephone calls and video conference calls. * Perform duties as assigned which will contribute to the efficient and effective operation of NCC. * Serve on various committees as assigned. * Participate in and support ongoing assessment, planning and evaluation to improve student learning. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may request reasonable accommodation(s) if necessary to perform the essential functions of the job. * Maintain stationary position, sitting or standing, for extended periods of time. * Operate a computer and other office productivity machinery. * Ability to maintain files in file cabinets. * Occasionally lift, move, transport, install, or remove items weighing up to 15 pounds. * The ability to communicate information so that others understand. * The ability to observe details. A minimum of a high school diploma required. Proficiency with Microsoft Office software.Associate's Degree in Business Administration or Office Administration from a regionally accredited institution with 2 years relevant experience preferred. Notary Public preferred.

Job Description Patient Care Coordinator Type: Contract-to-Hire Schedule: Monday-Friday, Business Hours The Patient Care Coordinator serves as the primary point of contact for patients, ensuring a smooth and positive front-office experience. This role manages daily reception activities, patient registration, scheduling, and customer service while supporting efficient clinic operations. Key Responsibilities Greet, check in, and check out patients and visitors in a professional, courteous manner Schedule appointments and maintain accurate patient records in the practice management system Collect payments and address patient questions or concerns Deliver exceptional customer service across phone, email, and patient portals Manage front-desk workflow, correspondence, and administrative tasks Build and maintain positive relationships with referral sources and internal teams De-escalate patient concerns and provide appropriate assistance and support Ensure confidentiality and full HIPAA compliance at all times Maintain accurate documentation and filing systems Collaborate effectively with multiple departments Work independently and as part of a team in a fast-paced environment Remain flexible and perform additional duties as assigned

Patient Service Coordinator (PSC) serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transition in care. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer services. Provide outreach by providing general services information to new patients. Assist new patients with completing New Patients packet and Sliding Fee Discount program forms. Follow up with Billing department of Sliding Fee Discount packets and notify patients of final eligibility determination. Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs in a timely manner. Coordinate/Assist patients' transportation coordination in timely manner. Support clinical team to assist patients more efficiently with medical questions, using designated templates and protocols and send do clinical team for response. Serves as a liaison between patients and medical staff by communicating as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. Ensure related reports, labs, and demographics are sent to outside facilities prior to their appointment. Take phone messages, as needed, and distribute them to appropriate personnel. Assist patients complete necessary forms. Work at different FCCHC locations as needed. Ensure timely delivery of outside mail and communication. Cover front desk/call center vacancies as needed. Other duties as assigned.

Southpoint Surgery Center (SPSC), an affiliate of North Carolina Specialty Hospital, is a new Ambulatory Surgery Center located between Raleigh and Durham in the Durham-Southpoint area. SPSC will provide a differentiated outpatient delivery model focused on providing high-quality, cost-effective solutions for surgical and related ancillary care for patients. SPSC is a multi-specialty 22,298 sq. ft. facility accommodating the following: Ortho, Spine, Ophthalmology, ENT, GYN, General, Urology, Plastics, Podiatry, Vascular, and Pain. At SPSC you will find highly motivated team-players and a welcoming team-oriented staff. Why join North Carolina Specialty Hospital? * Award Winning Hospital for Special Surgery * 5 Star CMS rated facility for patient experience * Positive Work culture * Career growth opportunities * Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance * Paid Time Off * 401k Employer Match * Tuition Assistance Essential Job Functions: * Greets patients/ families promptly and courteously as the patient arrives at the hospital. * Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel. * Provides interpretation of forms to be signed upon admission including patient rights and living will questions. * Reviews all patient forms for completeness, accuracy, and appropriate signatures. * Collects deposits and/or co-pays according to established guidelines. * Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors. * Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution. * Utilize concepts of age/ developmental stages in interactions with patients and families. * Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality. * Predictable and reliable attendance is an essential function of this position * Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors. * Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment. * Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position. * Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. * Adheres to Confidentiality Policy. * Maintains positive working relationships and fosters cooperative work environment. * Adheres to the hospital's "Guidelines for Appropriate Conduct" in the HR Manual. * Displays honesty and mutual respect when communicating with peers and other departments. * Follows through on problems that may compromise effective job performance by using appropriate chain of command. * Complies with National Patient Safety Goals. * Universal precautions and infection control guidelines, including hand washing guidelines followed at all times. * Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification * Demonstrates respect for diverse backgrounds of all patients, families and co-workers. Job Requirements * High School Diploma or G.E.D. * One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting. * Effective communication skills; both orally and written. * Computer skills needed. * Ability to work with others within a team to ensure quality patient care. * Strong critical thinking skills. Our employees are critical to our success, and we value their contributions. Southpoint Surgery Center offers a competitive compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We maintain a drug-free workplace and require pre-employment drug screening and background check.

Job Description Patient Service Coordinator (PSC) serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transition in care. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer services. Provide outreach by providing general services information to new patients. Assist new patients with completing New Patients packet and Sliding Fee Discount program forms. Follow up with Billing department of Sliding Fee Discount packets and notify patients of final eligibility determination. Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs in a timely manner. Coordinate/Assist patients' transportation coordination in timely manner. Support clinical team to assist patients more efficiently with medical questions, using designated templates and protocols and send do clinical team for response. Serves as a liaison between patients and medical staff by communicating as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. Ensure related reports, labs, and demographics are sent to outside facilities prior to their appointment. Take phone messages, as needed, and distribute them to appropriate personnel. Assist patients complete necessary forms. Work at different FCCHC locations as needed. Ensure timely delivery of outside mail and communication. Cover front desk/call center vacancies as needed. Other duties as assigned. Powered by JazzHR 3XoFL2wIwM