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  • CUSTOMER SERVICE REPRESENTATIVE I

    Ace Parking Management, Inc. 4.2company rating

    Patient access representative job in Phoenix, AZ

    About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find! Accountability Welcoming travelers to the airport/city with a smile and friendly greeting. Answering traveler questions about the ground transportation network. Directing travelers to the staging zone for their chosen mode of ground transportation. Using handheld electronic devices to verbally communicate, log, and research ground transportation information. Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations. Communication Greet guests warmly and professionally, establishing a positive first impression. Provide clear directions and information on all ground transportation options. Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management. Family * Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department. Exceptional Service Greet customers with a friendly and helpful attitude, assisting them with ground transportation options. Keep surrounding area clean and free of debris, including trash cans. Offer exceptional service by going the extra mile to assist customers with their needs. Offer assistance with parking and pick up directions as needed. Profitability Maximize profitability by providing exceptional customer service. Perform cleaning and clearing debris from areas and walkways. Report any equipment malfunctions or maintenance needs for timely repairs. About YOU: The ideal candidate has a passion for logistics and people. Other attributes include: High school diploma or equivalent. Strong communication and interpersonal skills. Ability to work in various weather conditions. What We Can Offer You for All Your Hard Work: Vacation/Sick pay Holiday pay Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
    $31k-37k yearly est. 1d ago
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  • Commercial Lines CSR

    Insurance Recruiter Services

    Patient access representative job in Phoenix, AZ

    $40,000 per year to $55,000 per year is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal. This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built. Core Duties and Responsibilities: Client Service & Support Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions Respond to client inquiries in a timely, professional manner Build strong, long-term relationships with clients through consistent, high-quality service Policy & Account Management Process endorsements, renewals, audits, cancellations, and policy changes Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs) Review policies, confirms endorsements, and binders for accuracy Maintain complete and accurate documentation in the agency management system Renewals & Marketing Support Assist with renewal preparation, including gathering underwriting information and documentation Support account managers and producers with marketing submissions and proposals Track follow-ups, suspense items, and carrier responses Carrier & Internal Coordination Communicate with insurance carriers to obtain policy information, endorsements, and documentation Collaborate with producers, account managers, and internal teams to ensure seamless service delivery Escalate issues when appropriate to maintain client satisfaction What You'll Be Supporting General Liability Business Owners Policies (BOPs) Commercial Auto Workers' Compensation Professional Liability (E&O) Property & Umbrella Coverage (Experience with small business package policies is a plus) Qualifications & Skills Required: Active Property & Casualty insurance license 2+ years of experience in commercial insurance service or account management Strong understanding of commercial insurance coverages and terminology Excellent organizational, communication, and customer service skills Ability to manage multiple priorities and meet deadlines Proficiency with agency management systems (AMS360 experience preferred) Preferred: Experience within the independent agency model Familiarity with certificates, endorsements, and renewal workflows Why Join Us? Collaborative, people-first culture Opportunity to work with experienced professionals in a growing agency Competitive compensation and benefits Career development and ongoing training opportunities Who You Are You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most. Essential Physical Requirements Must be able to work from a sitting position for extended periods of time. Must be willing and able to work in front of a computer monitor for extended periods of time. Must be able to work on a standard computer keyboard for extended periods of time. Must be able to work in a cubical environment during the workday with limited or no distraction. Employee Benefits Include: Medical Plan Dental Plan Vision Plan 401k Live Health Online Life Insurance Disability Supplemental Benefits No waiting period to use accrued PTO Training Employee Assistance Program National Discounts & much more! NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
    $40k-55k yearly 1d ago
  • Patient Service Representative

    Iannarino Fullen Group

    Patient access representative job in Phoenix, AZ

    We are seeking a dedicated and professional Patient Service Representative to join our specialized practice located in North Phoenix. Our company provides comprehensive diagnostic and treatment services for patients experiencing complex conditions, including Temporomandibular Joint (TMJ) Disorders, Facial Pain, Migraine and Headache Disorders, Neuropathic Pain, and Obstructive Sleep Apnea (CPAP alternatives). The ideal candidate will play a key role in creating a welcoming patient experience while supporting the administrative and clinical operations of the practice. Responsibilities: Greet and assist patients professionally at check-in and check-out Answer and manage incoming phone calls, emails, and electronic messages promptly and courteously Schedule, confirm, and reschedule patient appointments using AdvancedMD Perform insurance verification and eligibility checks based on VOB Explain financials to patients for recommended treatment, and set up payment plans as needed Collect copays, process payments, and handle transactions accurately/securely Support basic medical billing tasks, including posting payments and addressing billing inquiries Maintain accurate and detailed patient records in the electronic medical record (EMR) system Scan/upload documentation to patient charts throughout the day Communicate clearly with clinical staff to ensure smooth patient flow and resolve scheduling or patient concerns Provide patients with accurate information regarding services, policies, and procedures Uphold HIPAA compliance, office policies, and professionalism at all times Assist with records requests and other administrative duties as required Knowledge and Skills: Previous experience in a medical front desk or healthcare office setting Hands-on experience using AdvancedMD software Experience with insurance verification, explaining insurance coverage, medical billing, and patient scheduling Strong customer service skills with the ability to handle sensitive situations professionally Excellent verbal and written communication Strong organizational and multitasking abilities in a fast-paced environment Proficiency with EMR software and other office productivity tools such as Word, Excel, email and instant messaging Experience with payment processing A commitment to providing high-quality patient care and administrative support Required Qualifications: Medical Scheduling: 3 Years Experience Medical Front Desk: 3 Years Experience
    $28k-34k yearly est. 20h ago
  • Customer Service Representative 2 (Flagstaff AZ)

    Sunrise Systems, Inc. 4.2company rating

    Patient access representative job in Phoenix, AZ

    Customer Service Representative 2 12 months (Flagstaff AZ) Onsite Pay Rate: $18.34/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
    $18.3 hourly 1d ago
  • Plastic Surgery Practice Sales - Patient Care Coordinator

    Yellowtelescope

    Patient access representative job in Scottsdale, AZ

    Growing plastic surgery practice in Scottsdale, AZ is seeking a superstar Patient Sales Coordinator with a strong sales background. The practice is owned by a Harvard-trained board-certified plastic and reconstructive surgeon who has performed thousands of cosmetic surgery procedures with impressive results and focuses on providing a concierge approach to their patients. The winning candidate must: Be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. Focus on driving sales and results, coupled with a fervent desire to implement and sustain organization and efficiency throughout the practice. This is NOT an administrative position - it is a sales position with some admin work. Have a strong ability to build relationships as well as a desire to perform outreach with a positive attitude and friendly demeanor. Be able to work in a beautiful office (this is not a remote position). Responsibilities: Sales - sell procedures, treatments and medical spa services ranging from several hundred dollars to over $30,000 to prospective patients through extensive phone conversations and live in-person consultations. 5 days per week will be focused on selling, through phone consultations, live & virtual consultations, email and phone follow-up and similar activities. 50-100+ outgoing and incoming email and phone efforts are commonplace in this role daily. Comfort with quoting and selling procedures and contacting literally hundreds of patients weekly is core to this role, as is intensive computer notation and follow-up. Operations Assistance - assist in daily various duties to help the team including event planning and execution, creating and reviewing reports, preparing patients for surgery and completing appropriate steps, and more. Additional Responsibilities: Organization- Task orientation, prompt completion of assignments, and an innate desire to “get things done” is a must. Knowledge of medical software like PatientNow or NexTech is preferred but not required. Positivity - we seek a bubbly, positive, sunny outlook from our winning candidate who will work well with others. High ethical standards, zero-drama, professionalism is a must in this role. Whatever it takes attitude with a sales focus. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner. Job Requirements: Bachelor's degree 2-5+ years of sales and/or sales management experience is required (cosmetic medical, plastic surgery, direct sales, or similar is a bonus. The ideal candidate will be able to demonstrate prior results in a sales and service capacity - real data showing achievement is key vs. simply tenure in a particular job. Must be confident and comfortable presenting prices ranging from several hundred dollars to over 30 thousand dollars, asking for the order and selling on the spot. A belief in and understanding of how to sell luxury items is a must. Outstanding communication and presentation skills. Belief in the power of cosmetic surgery, procedures and treatments to change the lives of appropriate candidates for the better. Type accurately at no less than 40 wpm - 55wpm a must. Strong computer skills with the ability to learn proprietary software for the medical industry quickly is paramount. Excellent follow-up and organizational skills - an addiction to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, no-drama attitude, and positive attitude a must. Working well with existing team members is important. Willingness to utilize existing skills and talent, while simultaneously learning and executing the company's proven system. Are you no-drama, task-oriented, self-competitive, and motivated to achieve personally and for your team? Then this may be a great position for you. Pay Structure, Perks, and Benefits: Annual pay based on results for year one is composed of base pay and bonuses. Income is uncapped, but typical first year income, which includes both base pay and bonuses can range from $80,000-$110,000+. With superb performance, additional income can be earned in year one. Ability to earn uncapped income in future years is possible, and typical. Paid Vacation + Holidays Positive work environment working directly, daily, with the doctor and staff. Reasonable hours (M-F, 8-5pm) Medical insurance Opportunity to play an integral part in a growing business Free and at cost treatments
    $28k-41k yearly est. 1d ago
  • Customer Service Representative

    Dexian

    Patient access representative job in Phoenix, AZ

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $28k-37k yearly est. 4d ago
  • Customer Service Representative

    Hire Score LLC

    Patient access representative job in Scottsdale, AZ

    Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued. This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day. What You'll Do: Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude. Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty. Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution. Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication. Process orders and maintain accurate records of customer interactions using CRM and ticketing systems. Think creatively to develop innovative solutions and process improvements that elevate the customer experience. Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency. Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction. Follow best practices and communication standards that reflect company values and service excellence. Qualifications: 3+ years of customer service experience, preferably in a senior or escalation-handling capacity. Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred) A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations. Exceptional communication skills-clear, professional, and persuasive both verbally and in writing. Strong analytical and problem-solving skills, with attention to detail and sound judgment. Excellent organizational abilities, including multitasking and prioritizing under pressure. A collaborative spirit, eager to support both customers and teammates
    $28k-37k yearly est. 1d ago
  • Front Office Coordinator

    Arizona Grand Resort & Spa 4.2company rating

    Patient access representative job in Phoenix, AZ

    The Front Office Coordinator is responsible for providing support and leadership to the Front Office Managers and the front desk. This includes providing friendly, efficient and hospitable service by assisting with guest challenges and meeting with meeting planners and staff. This position is also responsible for staff development. Essential Functions: • Professionally resolve guest challenges, documenting all challenges in writing using clear and concise English. • Review house setup including VIP and VVIP arrivals, greeting guests at Front Desk when possible. • Lead front office team daily pre shift meetings. • Review groups and group files. Check white boards, small group books and log book for any pertinent information. • Review labor daily and check staffing levels to decide when to add or remove staff after consulting with Front Desk Manager or Assistant Manager. • Coach front desk staff on performance and appearance, counsel and praise as needed. • Audit and manage the manager's bank as well as their own personal banks at the beginning and end of their shifts. • Provide personal service by calling and welcoming all VIP arrivals. • Complete Manager On Duty (MOD) Report and distribute to all managers. • Attend pre-convention and staff meetings when necessary. Qualifications: Education: High School Diploma or equivalent required. College degree preferred. Experience: Have at least 1 year of front office hospitality experience. Certificates or Licenses: N/A Knowledge, Skills, and Abilities: • Ability to train and supervise with strong leadership skills. • Ability to make quick and efficient decisions to benefit the team and guest. • Ability to memorize and perform Grand Service Standards, AAA 4-1/2 diamond standards, and Mystery shopper standards. • Ability to use a moderately complex computer system and troubleshoot software problems. • Ability to utilize a calculator to prepare moderately complex mathematical calculations without error. Personal Characteristics: • Behaves ethically. • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review). The Arizona Grand Resort & Spa's leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
    $32k-42k yearly est. 1d ago
  • Customer Service Representative

    Randstad USA 4.6company rating

    Patient access representative job in Scottsdale, AZ

    As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.
    $29k-36k yearly est. 3d ago
  • Prior Authorization Specialist - 249351

    Medix™ 4.5company rating

    Patient access representative job in Phoenix, AZ

    Hiring an on-site Prior Authorization Specialist in Phoenix, AZ! Schedule: M-F 8 - 4:30 PM MST Pay Range: Between $19-$21/hr depending on experience & qualifications! Day to day: Contacts insurance plans to determine eligibility, obtains coverage, benefit information, and prior authorization for services Processes requests for prior authorization from clinics and Patient Care Coordinators Documents findings thoroughly and accurately Makes changes to demographic information as necessary in order to produce a clean patient statement Meets or exceeds productivity standards in the completion of daily assignments and accurate production Maintains an error rate in accordance with departmental policy Performs training with organizational staff on procedures for requesting, documenting and processing prior authorizations Must Have Qualifications: 1+ years of prior authorizations experience 1+ years of insurance eligibility experience High school diploma or GED Benefits: - In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s). 401(k) Retirement Plan (After 6+ months of service, during a 401K enrollment period) Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options! Prescription Programs Short Term Disability Insurance Term Life Insurance Plan
    $19-21 hourly 3d ago
  • Ada Title II And Language Access Coordinator

    Arizona Department of Administration 4.3company rating

    Patient access representative job in Phoenix, AZ

    DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. ADA TITLE II AND LANGUAGE ACCESS COORDINATOR Job Location: OFFICE OF THE DIRECTOR 1717 W JEFFERSON STREET, PHOENIX, ARIZONA 85007 Posting Details: Salary: $55,225.04- $61,591 Grade: 21 Closing Date: JANUARY 20, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team! The Department of Economic Security, Office of the Director, is seeking an experienced and highly motivated professional to join our team as a Civil Rights Compliance Officer 3. This position will serve as an ADA Title II and Language Access Coordinator. It will coordinate and monitor efforts to fulfill the agency's compliance related to Public accommodations under Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act and ensure language access requirements are met under the agency's Language Access program. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: • Plans, implements, and performs all aspects of compliance with ADA Title II regulations and Language Access program requirements to ensure that individuals have the opportunity to participate in all agency programs, services, and activities. • Work with ADA Liaisons to provide guidance and train to ensure division policies and procedures align with ADA Title II requirements. • Develops an active ADA Transition Plan and Language Access Plan to manage the self-evaluation process of the programmatic barriers in all programs, services, and activities offered by the agency and address findings. • Works with internal stakeholders and liaisons to provide guidance, facilitate technical assistance, and assists with developing methods for overall implementation and compliance of Title II and language access requirements. • Develop and maintain relevant agency policies and procedures, forms, and notifications to ensure that accessibility is integrated into the agency's daily operations, policies, training, and public information. • Establish and maintain a procedure to receive and assess requests for disability and language accommodation from the public and respond to complaints of noncompliance. • Participate in research and attend regular meetings and workshops related to the assigned areas of responsibility to stay abreast of new guidance, trends, and innovations. • Performs on-site visits to assess compliance according to established schedules, identifies noncompliance, and prepares findings report with required corrective action. • Provide support in other areas of compliance overseen by the Office of Equal Opportunity to ensure adherence to legal authorities and regulations, including conducting desk reviews or on-site visits, researching deficiencies, grievances, and complaints, and write summaries of findings. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Working knowledge of current laws, rules, regulations, policies, and procedures related to disability discrimination • Comprehensive knowledge of ADA Title II (Public Accommodations), Section 504 of the Rehabilitation Act, and federal and state laws and regulations governing equal access to federally funded programs, services, and activities, including, but not limited to, Title VII of the Civil Rights Act and the Arizonans with Disabilities Act. • Develop, implement, and monitor agency-level ADA Title II programs and policies • Principles and practices of compliance monitoring, review, and techniques • Principles and techniques of training and persuasive presentation of ideas and concepts in both oral and written formats Skills In: • Strong organizational and time management skills with the ability to work on multiple projects simultaneously • Strong critical thinking skills, adaptable to new approaches and provide innovative solutions to intricate problems • Self-starter who can take initiative and work both individually and collaboratively as part of a team • Reliable and self-directed team member with a strong ability to identify and propose solutions to unexpected obstacles and challenges • Works well under pressure and able to effectively prioritize tasks to keep focused amidst shifting timelines and needs • Effective, persuasive, and empathetic communicator in large and small group settings Ability to: • Establish and maintain effective relationships with internal and external stakeholders, community organizations, local advocacy groups and team members • Communicate clearly and effectively, both verbally and in writing, with coworkers, agency personnel, contractors, government agencies, community partners, and the public • Evaluate program activities, identify issues, and develop effective plans and solid recommendations for program improvement • Analyze and produce data and assess metrics for office and prepare clear and concise reports. • Coordinate and prioritize multiple projects while effectively managing time • Train and provide technical assistance • Exercise sound independent judgment • Maintain confidentiality Selective Preference(s): • Three (3) years of experience working with people with disabilities and providing accommodation in a public setting. • Possession of an ADA Coordinator Training Certification (ACTCP). Pre-Employment Requirements: • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us at ************** or email ***********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************** or ***********************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
    $55.2k-61.6k yearly 8d ago
  • Patient Access Specialist

    Us Tech Solutions 4.4company rating

    Patient access representative job in Phoenix, AZ

    **Onsite requirement:** This team has no remote opportunities. **Shifts available.** M-F 9:30am-6pm (local Client time); (8:30am-5pm DST) *Please make sure your candidates are 100% available for both times as the shift moves with DST. - Data Entry - Need customer service for overflow help with other teams - Accuracy - creating accounts and cases - Updating information in accounts from Med Billers **Requirements:** - Strong accurate data entry skills - Previous work experience in Specialty Pharmacy or Customer Service preferable - Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills - Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting - Strong ability to multi-task and strong time management skills - Ability to function in a high-volume, fast-paced environment - Dependable and strong work ethic - Ability to accept and implement feedback and coaching **Specific type of experience preferred:** - Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience - Experience working in a health care/pharmaceutical industry environment - Understanding of challenges associated with patients' medical condition About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $29k-35k yearly est. 60d+ ago
  • SOMA - Standardized Patient (Mesa, AZ)

    A.T. Still University 4.4company rating

    Patient access representative job in Mesa, AZ

    A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events. **There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.** **Physical Requirements:** Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds. **Other Requirements:** + Access to and ability to use reliable technology is required. + Must be highly dependable, punctual and flexible with scheduling. + Must work well with others and display a professional attitude and appearance at all times. + Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam. + Must be willing to be videotaped during simulations. + Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities. In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.
    $27k-31k yearly est. 60d+ ago
  • Provider Patient Concierge Rep

    Radnet 4.6company rating

    Patient access representative job in Mesa, AZ

    Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Ability to travel up to 50% during work week. 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.
    $28k-32k yearly est. 22d ago
  • SOMA - Standardized Patient (Mesa, AZ)

    Atsu Public

    Patient access representative job in Mesa, AZ

    Part-time Description A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events. There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis. Physical Requirements: Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds. Other Requirements: Access to and ability to use reliable technology is required. Must be highly dependable, punctual and flexible with scheduling. Must work well with others and display a professional attitude and appearance at all times. Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam. Must be willing to be videotaped during simulations. Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
    $28k-34k yearly est. 60d+ ago
  • Patient Financial Services Coordinator

    Community Bridges Inc. 4.3company rating

    Patient access representative job in Mesa, AZ

    Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models. Job Summary The Patient Financial Services Coordinator is responsible for monitoring insurance coverage for patients at the assigned outpatient clinics. In addition, this position will maximize enrollment with insurance plans and identifying funding sources to cover needed services and complete enrollments with the health plans and RBHAs as indicated. This position is also responsible for completing financial agreements with patients, if needed, collecting outstanding (past due) amounts owed for services. This position will also provide support to the front office staff regarding Insurance verification and AHCCCS applications. Skills/Requirements Highschool Diploma or GED required. Associates degree (or higher) in business or healthcare preferred. Knowledge of AHCCCS eligibility verification required. 2 years of working experience in the healthcare industry preferred. Knowledge of current medical and behavioral health terminology and is able to effectively communicate with medical practitioners, clinical staff, support staff, patients and the public preferred. Valid Identification required CBI Offers an excellent benefits package! Generous PTO accrual (5 weeks!), Medical, Dental, Vision, Disability, Life, Supplemental plans Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more! Very Completive pay rates CBI is growing an expanding our services! We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field. *For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! * CBI Values your Career and have lots of growth opportunities! Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. . Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve. About our Culture, commitment to employees! We are looking for driven and compassionate individual's that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure. We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits! Our Facilities Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care. CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!
    $30k-37k yearly est. 10d ago
  • Outbound Scheduling Specialist

    Valley Tree Care LLC

    Patient access representative job in Phoenix, AZ

    Job DescriptionBenefits: 401(k) matching Company parties Dental insurance Health insurance Paid time off Outbound Scheduling Specialist Are you a people person with a passion for providing great customer service? We're looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. Youll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no-obligation assessment. Key Responsibilities: Make outbound calls to homeowners from a provided list Introduce our tree care services in a friendly and informative way Explain the benefits of a free tree evaluation Schedule appointments for certified arborists to visit and assess customers trees Answer basic questions and handle any initial concerns Maintain accurate records of calls and customer responses What Were Looking For: High school diploma or equivalent Strong communication skills and a confident phone presence Positive attitude and a customer-first mindset Ability to handle rejection professionally and stay motivated Comfortable working with call scripts and customer tracking tools Previous customer service or sales experience is a plus, but not required Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only) Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona Compensation: $19.00 an hour, plus bi-weekly bonus Perks: Paid training Supportive team environment Opportunities for growth and bonuses based on performance Benefits: Medical Insurance Dental Insurance Paid Company Holidays One Week Paid Time Off 401k
    $19 hourly 2d ago
  • Patient Representative

    Desert Senita

    Patient access representative job in Arizona City, AZ

    PURPOSE Under the direction of the Revenue Cycle Director the Patient Representative serves as a liaison between patients, healthcare providers, and administrative staff, ensuring a positive patient experience. They assist patients with scheduling appointments, resolving concerns, explaining healthcare policies, and managing billing or insurance inquiries, coordinating, presenting, and promoting outreach, education, enrollment, and retention services for a variety of healthcare and nutrition programs; and assisting patients with discount and insurance programs. This position requires extensive individual contact with patients at our health centers. ESSENTIAL FUNCTIONS * Greet and assist patients in person or over the phone. * Schedule, confirm, and reschedule patient appointments. * Collect and verify patient information, insurance details, and co-pays. * Educate patients about their rights, healthcare procedures, and policies. * Address patient concerns and complaints, ensuring timely resolution. * Facilitate communication between patients and medical staff. * Assist with insurance claims, billing issues, and financial assistance programs. * Maintain accurate and confidential patient records. * Follow HIPAA regulations and hospital/clinic policies. * Conduct one-on-one screenings and assist consumers with benefits coordination to determine eligibility for programs such as, but not limited to DSCHC's Sliding Fee Discount Program, AHCCCS Programs, and Marketplace Insurance. * Review and process applications and upload supporting documents into NextGen/QSI. Outreach inquiries of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation. Explains rules, regulations, procedures, and responsibilities to individuals and families. Informs applicant of additional documentation needed, where appropriate. Contacts collateral sources as needed to confirm information. * Verify & update patient demographics and insurance information and input changes into the electronic medical records. * Requests documentation from clients to recertify for eligibility programs, as mandated by program rules and ensures timely issuance of benefits. * Educates consumers, community members, and co-workers on programs, including Medicare, program updates, and eligibility requirements. * Provide community resource referrals, as needed. * Organizes and develops an electronic system for records and case files for the eligibility programs and participates in audits, as requested. * Comply with all program related, department, and health center regulations and safety standards. * Provides excellent customer service and teamwork; answering phones and routing calls, as appropriate, to correct department. * Greet and check-in patients. * Collect co-pays/fees and payments for services provided. * Maintains/balances cash box daily; create and close batches. * Attend meetings as requested * Other duties as assigned MINIMUM QUALIFICATIONS * Excellent customer service skills * Strong time management and organizational skills, including the ability to multi-task and pay attention to detail * Strong communication skills, verbal and written * Strong computer skills * Translation/bilingual (Spanish) preferred * Equivalence of a high school education. WORKING CONDITIONS/PHYSICAL REQUIREMENTS Air-conditioned office, considerable work on desktop computer, frequent interruptions in routine, considerable sitting required. Some infrequent travel required. Job Type: Full-time Pay: From $16.00 per hour Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off Work Location: In person
    $16 hourly 17d ago
  • Service Scheduling Specialist

    Mark-Taylor 4.4company rating

    Patient access representative job in Scottsdale, AZ

    Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so does our Integrated Operations Network (ION) team! Mark-Taylor is hiring a Service Scheduling Specialist to to work out of our Corporate Office. The Service Scheduling Specialist is a member of the ION team and will work closely with on-site Service Managers, ADF, and vendors to provide scheduling, task management, and capital project support to our POD teams. You're Excited About This Role Because You Will: Act as the intermediary between the company and external vendors, serving as a liaison between MFS and Vendors. Assign and schedule vendors and staff to the relevant Project Task. Manage the scheduling of capital projects, allocate tasks, and oversee vendor relationships. Prepare Bids in accordance with detailed instructions. Communicate directly with vendors to address any needed adjustments to standards, pricing, and accountability. Hold sites accountable to the Scheduler Dashboard by verifying that all Tasks are completed as scheduled or dates adjusted to accurately reflect the new workflow. Monitor site staff availability and schedule to ensure appropriate scheduling, adjusting schedule dates as needed while maintaining workflow as defined in the SOPs. Make completed units Ready in the PMS and complete the Make Ready Task on Projects. Adhere to all policies as outlined in Blueprint. We're Excited to Meet You! Ideally, You Will Bring: Minimum of 2 years working as a maintenance scheduling coordinator (or similar) or 1 year in any onsite role in a multifamily setting. Understanding of the specific processes and workflows related to Turns. Ability to create bids in compliance with specific instructions. Skill in organizing and reporting information that is accurate and complete Proficiency in operating a computer and related software. Willingness to cooperate, adapt to changing situations, and offer assistance when needed. Detail-oriented and proactive with the ability to pick up on new concepts quickly. Demonstrated ability to work autonomously and independently. Why You ll Love Working at Mark-Taylor: Opportunities for career growth Employee referral program Paid time off, paid sick time, paid holidays, paid volunteer time Medical, dental, vision benefits, including paid parental leave 401k with company match Employee appreciation events MT Wellness program with optional Gympass membership Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
    $30k-35k yearly est. 12d ago
  • Patient Access Representative, Geriatric Solutions

    Hospice of The Valley 4.6company rating

    Patient access representative job in Phoenix, AZ

    **_Join Arizona's largest, most prominent not-for-profit hospice, serving the valley since 1977._** Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work. **Benefits:** + Supportive work environment with a culture of caring for patients and one another. + Competitive wages and excellent benefit program. + Generous Paid Time Off. + Flexible schedules for work/life balance **_Position Profile_** The Patient Access Representative (PAR) role is crucial in facilitating exceptional patient experiences, starting with responding to telephone inquiries and managing incoming calls from patients, their families, and other individuals. The PAR addresses requests, resolves concerns, and facilitates communication with other members of the healthcare team. The Patient Access Representative (PAR) is responsible for gathering patient information, creating admission and discharge paperwork, providing explanations of policies and procedures, and addressing patient inquiries, concerns, and grievances. The PAR is responsible for scheduling provider visits. **_Responsibilities_** + Manages phone/email communications effectively and efficiently. + Performs staff assignments. + Ensures data integrity. + Assures paperwork completeness and timelines are met. + Performs all other duties as assigned. + Maintains professional knowledge and enhances professional skills. + Adheres to high standards of personal and professional conduct. **_Minimum Qualifications_** + High School diploma. + Minimum two years of related work experience including data entry. + Experience with Microsoft Office applications to include Excel, Word, and Outlook. **_Preferred Qualifications_** + Familiarity with medical terminology preferred. Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V
    $32k-34k yearly est. 5d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in San Tan Valley, AZ?

The average patient access representative in San Tan Valley, AZ earns between $26,000 and $42,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in San Tan Valley, AZ

$33,000
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