Job Title: Customer Deliverable Specialist At Exo, integrity isn't just a value it's the foundation of the work we do to keep our nation's infrastructure reliable and safe. From field assessments to innovative restoration solutions, we combine precision, integrity, and purpose in everything we do. Our team helps ensure power stays on, schools stay open, businesses thrive, and communities stay safe. You'll work with a respected team of experts solving meaningful challenges that protect communities and ensure the integrity of infrastructure. Position Overview: The Customer Deliverable Specialist is responsible for the preparation, coordination, and delivery of high-quality client deliverables across various service lines. This role ensures that all reports, summary letters, closeout documents, inspection packages, data exports, and other client-facing materials are accurate, consistent, and aligned with Exo's standards for quality and professionalism. The Customer Deliverable Specialist works closely with project managers, technical services, operations, engineering, and business development to ensure deliverables are completed on time, meet contractual requirements, and accurately reflect project outcomes. Key Responsibilities:
Develop, compile, and finalize deliverables including inspection reports, letters of completion, summary letters, findings summaries, data packages, closeout documents, and other client-required materials.
Ensure accuracy, consistency, and completeness of all deliverables by reviewing technical content, formatting, data alignment, and document compliance with internal standards.
Coordinate project managers, technical services, operations, engineering, and business development to gather necessary information, photos, data sets, comments, and technical inputs.
Maintain deliverable templates, style guides, and standard language libraries to ensure uniformity across clients and service types.
Perform quality checks on data exported from software tools (e.g., Fulcrum, Exo-Link, customer data portals) to ensure correct structure, content, and clarity.
Track deliverable deadlines and manage priorities to ensure all client commitments are met.
Support continuous improvement initiatives by identifying bottlenecks, recommending template improvements, and helping standardize processes.
Assist in developing new deliverable types for emerging service offerings or client requests.
Maintain version control for all report files and ensure correct archiving in project folders or designated systems.
Work with cross-functional teams to understand project requirements and ensure deliverables accurately represent inspection or remediation outcomes.
Provide editorial support including proofreading, formatting, and clarity enhancements on technical content drafted by field or technical teams.
Deliver exceptional client communication materials that enhance Exo's reputation for quality, consistency, and timeliness.
Qualifications and Skills:
Strong writing, editing, and proofreading skills with exceptional attention to detail.
Ability to interpret technical content and convert field data into clear, client-ready documentation.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat; experience with data management tools or cloud portals preferred.
Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
Excellent communication skills and ability to collaborate effectively across departments.
Comfortable reviewing photos, field data, and inspection terminology and adapting content appropriately.
Ability to adhere to brand and formatting standards and maintain consistency across deliverables.
Physical Requirements
Prolonged periods of computer-based work, including typing, reviewing detailed documents, and navigating digital platforms for extended durations.
Ability to sit or remain stationary for long periods while preparing and reviewing deliverables.
Manual dexterity to operate standard office equipment such as computers, keyboards, monitors, scanners, and digital file management tools.
Visual acuity to review technical content, photographs, data sets, spreadsheets, and detailed formatting with a high degree of precision.
Ability to occasionally lift and carry light office materials (typically up to 10-15 lbs.), such as files, binders, or laptops.
Clear verbal communication ability for collaborating with cross-functional teams and participating in virtual or in-person meetings.
Capability to work in a standard office or remote work environment, maintaining a professional workspace suitable for focused document development.
Mental Requirements
High attention to detail with the ability to detect inconsistencies, errors, formatting issues, and data misalignment across complex deliverables.
Strong analytical and critical-thinking skills to interpret technical information, inspection data, and field notes, and convert them into client-ready documentation.
Excellent problem-solving ability, especially when navigating incomplete information, ambiguous inputs, or variable content quality from field teams.
Ability to manage multiple deliverables simultaneously, prioritize workload effectively, and meet strict deadlines in a fast-paced, deadline-driven environment.
Sustained concentration and mental stamina for reviewing long, technical documents, large data sets, or detailed photographic evidence.
Adaptability to changing project requirements, client specifications, and evolving internal templates or standards.
Strong communication and collaboration skills for working with project managers, technical services, engineering, operations, and business development.
Sound judgment and decision-making ability to ensure deliverables accurately reflect project outcomes and comply with contractual and quality standards.
Capacity to work independently with minimal supervision, exercising ownership over deliverable quality and completeness.
Comfort navigating and learning digital tools, including databases, cloud portals, reporting systems, and document management platforms.
Ability to maintain composure and focus during peak workload periods or tight turnaround times.
FLSA Status: Exempt Pay Range: $80-110,000 annually Reports To: Technical Services Director Note: The above job description is a general overview of the responsibilities and requirements typically associated with the role of a Customer Deliverable Specialist. The specific duties and requirements may vary depending on organizational requirements and industry standards. Benefits: Exo offers a comprehensive benefits package including:
Medical
Dental
Vision
Health Savings Account/Flexible Spending Accounts
Life and Accidental Death & Dismemberment
Short Term and Long-Term Disability
Accident, Hospital Indemnity and Critical Illness
401k with company match
PTO
10 paid holidays
Exo is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
$31k-56k yearly est. 38d ago
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Manager, LMS Administration and Operations (Princeton, Hybrid)
Otsuka America Pharmaceutical Inc. 4.9
Austin, TX jobs
The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers.
****
+ Responsible for the operational oversight of all LMS activities including but not limited to:
+ Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements.
+ Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed
+ Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes.
+ Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested.
+ Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset.
+ Partner across departments as necessary to initiate timely and compliant learning initiatives
+ Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates.
+ Ensure operational alignment across OAPI/OPDC learning community
+ Develop and deliver LMS platform training when required.
+ Oversee the work of two remote-based contracted resources.
+ Represent Field Training and Development's unique needs at governance and committee meetings/working groups
**Qualifications/ Required**
Knowledge/ Experience and Skills:
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
+ 5+ years of Learning Management System (LMS) experience
+ Advanced working knowledge of LearnShare LMS
+ Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs.
+ Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting
+ Ability to work in a fast-paced environment and be comfortable with consistent change
+ Detail-oriented with strong organizational skills
+ Strong written and verbal communication skills
+ Ability to prioritize and manage multiple responsibilities at once
+ Positive can-do attitude; always willing to learn
+ Strong analytical/technical skills
+ Comfortable with data management/data manipulation
+ Resiliency and tolerance of ambiguity
**Preferred:**
+ Experience in pharmaceuticals/medical devices or other regulated industry
+ Embody a customer service mentality as you communicate and support field sales teams
+ Experience leading Contract Workers remotely
Educational Qualifications
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$104.6k yearly 41d ago
BCBA Remote
Res-Care, Inc. 4.0
Front Royal, VA jobs
Our Company SpringHealth Behavioral Health and Integrated Care REMOTE and HYBRID Opportunities - Must obtain VA licensure Must have afternoon/evening hours available Our therapy team executes customized treatment plans that deliver real results and exceed patients' expectations. If you're motivated to give our clients a more positive quality of life we encourage you to apply today!
Responsibilities
* Models and trains staff in the principles and practice of Positive Behavior Support methodology.• Serves as a member of Interdisciplinary Teams (IDTs) providing expertise re: behavioral issues.• Responsible for Behavior Plan assessment, design, training, monitoring, and reporting.• Conducts descriptive and systematic (e.g., analogue) behavioral assessments, including functional analyses, and provides behavior analytic interpretations of the results.• Provides direct behavioral treatment to clients via replacement skills training, social skills training, crisis de-escalation, group behavioral treatment, individual behavioral treatment, and/or skills coaching in all applicable settings• Monitors restraint use and provides training to reduce.• Monitors challenging behavior.• Participates in Behavior Intervention Committee, Human Rights Committee and other relevant committees, as assigned• Shall provide individualized services to meet the treatment needs of each of the specialty intermediate care (IC) clinic patients for services in field of care. Shall meet requirements of 902 KAR 20:410 Specialty Intermediate Care Clinics as warranted.• Learn and follow all policies and procedures.
Qualifications
* Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to individuals and other employees of the organization.
* Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; Ability to deal with problems involving a few concrete variables in standardized situations. Ability to make independent decisions with good judgment and attention to detail.
* Physical Demands: Refer to Essential Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. The employee must be able to participate and demonstrate their knowledge of approved crisis management procedures.
* Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
* Education: Doctoral or Master's Degree in Psychology, Counseling, or related discipline. Board Certified Behavior Analyst (BCBA) certification is required.
* Computer Skills/Data Entry: Must be able to record/enter data neatly, accurately, and objectively; consistent with Oakwood requirements.
About our Line of Business
SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, offers a holistic approach and integrated care for people with cognitive, developmental, or intellectual disabilities who often need additional resources. The behavior analysts, therapists, social workers, counselors, and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive, active, and social lives. For more information, please visit ******************************* Follow us on Facebook and LinkedIn.
Salary Range
USD $60.00 - $75.00 / Hour
$35k-43k yearly est. Auto-Apply 59d ago
Member Advocate - PBM - Remote
Maxor National Pharmacy Services 4.4
Plano, TX jobs
VytlOne
(formerly MaxorPlus)
is currently seeking highly motivated and empathetic Member Advocates to join our dynamic, growing operations team. As the voice of our brand, this role handles complex customer inquiries that require a human touch, leveraging system and tools to provide efficient and personalized solutions. The ideal candidate thrives in a fast-paced environment, has strong critical thinking skills, and is passionate about turning challenging interactions into positive brand-building opportunities.
The Member Advocate is responsible for establishing and maintaining relationships with members on behalf of the company by taking personal and complete responsibility for each member-related contact and by ensuring that all member and client requirements are completely met. As a Member Advocate, you are the primary internal representative of our organization; you must convey to the caller (member, pharmacy, provider, client or other) a sense of expertise in our services.
Position Location
This is a remote-based position within the Continental US.
Who We Are
VytlOne is the nation's only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions-delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we're not just transforming pharmacy-we're making a purposeful impact on the communities we serve.
Why Choose a Career at VytlOne?
At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger-where their work truly matters. We foster a culture of authenticity, where you're encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you'll find a place where your ideas are heard, your contributions are valued, and your career can thrive.
VytlOne Voted Top Places to 5 years in a row.... 2021, 2022, 2023, 2024 and 2025!
Responsibilities
Customer engagement: Field complex inbound inquiries, emails, and chat messages with professionalism and empathy.
Problem resolution: Efficiently and creatively resolve customer complaints, escalating complex issues to the appropriate channels when necessary.
Job Knowledge: Maintain deep job and service knowledge to confidently and accurately educate and serve members according to VytlOne standards.
Performance management: Meet or exceed key performance metrics to include, but not limited to:
QA Scores
Member Satisfaction Survey Scores
Average Handle Time (AHT)
Schedule Adherence
Attendance Standards
Adaptability: Remain flexible and composed while navigating different member personalities, unpredictable call volumes, and changing procedures.
Data management: Maintain meticulous and accurate records of customer interactions within the CRM and AI tools, contributing valuable data for process improvement.
Process improvement: Proactively identify trends in customer feedback and issues, providing insights to management to streamline processes and enhance the member experience.
AI collaboration: Partner with AI-powered tools (e.g., AI copilots, knowledge bases) to access real-time information, generate call summaries, and personalize member interactions.
Communication: Maintain an open line of communication with all team members, including Member Services Management, and Lead Member Advocate.
Ongoing Training: Attend and participate in programs and meetings required by VytlOne and/or Member Services Department.
Compliance:
Promptly report any allegations of impropriety to the Compliance Department.
Comply with VytlOne's Ethical Business Conduct policy and VytlOne's Compliance Program.
Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
Perform other job-related duties as assigned.
Qualifications
Education:
High school diploma, GED, or equivalent
Experience:
Required: 2+ years Pharmacy or Health Care customer service experience.
Preferred:
Experience with PBM Contact Center, Chat Support, AI and CRM technologies.
Knowledge, Skills, and Abilities:
Empathy and emotional intelligence: Strong interpersonal skills to build rapport, actively listen, and tailor service to member emotions and intent.
Communication skills: Excellent verbal and written communication skills, with a professional, collaborative, and friendly demeanor.
Problem-solving aptitude: A proactive and efficient problem-solver who can think through complex situations and offer creative, effective solutions.
Coachable mindset: Must be open to receiving feedback on performance which will be provided by the quality team, team leads, supervisors, manager and VP.
Technical competency: Proficiency with computers and the ability to navigate multiple systems simultaneously, including CRM, AI tools, and Contact Center software.
Resilience: The ability to manage stress and stay composed, especially in challenging situations.
Reliability: Punctuality and dependable attendance are essential to meet operational needs.
Adaptability: Ability to learn new skills, tasks, and technology.
Team Oriented: Strong ability to integrate into a team environment, collaborate with diverse work styles, and positively contribute to organizational culture.
AI proficiency: A tech-forward mindset and the ability to leverage AI-powered platforms and digital tools to enhance efficiency.
WORK SCHEDULE:
Scheduling flexibility is a requirement; may be required to work rotating shifts, including Holidays, weekends,
and nights. Some overtime may be required.
REMOTE WORK REQUIREMENTS
A reliable, high-speed internet connection (preferably wired), a dedicated, distraction free workspace, and proficiency with remote communication tools are essential.
Tech setup: You will be provided with all the tools needed to perform your role, including dual monitors, laptop, and headset.
This position offers an hourly rate ranging from $17-$23/hour, based on experience and qualifications.
WE OFFER
At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You'll work with a mission-driven organization focused on improving healthcare outcomes.
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
Company-paid basic life/AD&D, short-term and long-term disability insurance
Rx, dental, vision, other voluntary benefits, and FSA
Employer-matched 401k Plan
Industry-leading PTO plan
And more!
Join us and help build the future of pharmacy care - better outcomes, stronger margins, and healthier communities.
FOR MORE INFORMATION:
VytlOne Website VytlOne LinkedIn
VytlOne (formerly Maxor) is an EOE, including disability/vets
$17-23 hourly Auto-Apply 4d ago
AD, Access & Reimbursement, Oncology - South Texas - Remote
Novartis AG 4.9
San Antonio, TX jobs
#LI-Remote The Associate Director, Access & Reimbursement, Oncology - South Texas is a remote & field-based role that covers the following, but not limited to: San Antonio, TX, Houston, TX, and Austin, TX. Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory border.
The Associate Director, Access & Reimbursement (ADAR) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs (see below) in support of aligned product(s) strategy. ADARs primarily focus on accounts with increased process and workflow complexity, typically including centralized and decentralized systems of care, integrated delivery networks, academic medical institutions, large multi-provider specialty practices, and alternate sites of care.
ADARs will serve as the patient access and reimbursement lead in business-to-business conversations with account executives. The ADAR role is responsible for managing the pull-through of access and reimbursement strategy and downstream operations within their aligned accounts. ADARs are expected to have deep expertise in communicating requirements and addressing barriers associated with local payer policy coverage, multi-channel acquisition pathways, billing and coding education (as needed), claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. ADAR will continually need to demonstrate a keen ability to problem solve and manage multiple projects.
ADARs partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ADARs will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third party affiliates).
About the Role
Key Responsibilities:
* Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s), proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows.
* Address customer questions for issues related to NPC policies on therapeutic area products ordering, payment, inventorying, and product returns & replacement in offices.
* Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.
* Ability to analyze problems and offer solutions. Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level. Analyze account reimbursement issues (as needed). Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient access to Novartis medicines
* Supports pull through on local coverage decisions to enable meaningful patient access within the system. Proactively communicate policy changes or issues that could potentially affect other departments.
* Accountable for informing customers on NVS-sponsored patient support programs to help enable patients starting and staying on therapy (i.e., Co-pay).
* Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).
* Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
* Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
* Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines).
* Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Buy and Bill Specific
* Assess access situation within the assigned geography and develop appropriate Plan of Action (POA). Communicate POA to appropriate personnel.
* Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products. Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration.
* Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.
* Analyze reimbursement issues, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.
* Accountable for engagement with non-prescribers in regards to Novartis medicines, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.
Essential Requirements:
* Education: Bachelor's Degree required. Business and/or biological science education preferred. Advanced degree preferred.
* 5+ Years of experience in pharmaceuticals / biotech industry focused in Patient Services, Market Access, Sales, and/or account management. With 2 of those years being in a Patient Services practice support role for a specialty product(s).
* Experience working with highly complex practices and/or health systems to establish access and acquisition pathways.
* Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access.
* Deep expertise and experience integrating manufacturer-sponsored patient support programs.
* Experience with specialty products acquired through Specialty Pharmacy networks
* Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail)
* Possess a strong understanding of Commercial payers, Medicare plans and state Medicaid in geographic region.
* Must live within assigned territory.
* Ability to travel and cover geography, at least 50% travel required, based on geography and territory / targeting make up.
* Driving is an essential function of this role, meaning it is fundamental to the purpose of this job and cannot be eliminated.
* Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role.
* The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
Desirable Requirements:
* Experience leading and delivering presentations to C-level account executives.
* Strong ability to work cross functionally with such functions as Field Sales, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management and applicable third-party affiliates.
* Expertise in therapeutic area practice dynamics and common reimbursement and product program support-related needs.
* Strong capabilities in the areas of customer focus, collaboration, business acumen, communication, and presentation skills.
* This position requires significant use of a company provided vehicle and maintaining good driving record
* This is a field-based customer engaging position
* Control business expenses related to field activities (i.e. travel, customer meetings) and provide timely expense reports to manager.
Novartis Compensation Summary:
The salary for this position is expected to range between $160,300 and $297,700 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to **********************************
The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
$63k-76k yearly est. 12d ago
Project Leadership - Biotech (Clinical Trials) - Obesity / Diabetes - Home Based (Future Needs)
Parexel 4.5
Austin, TX jobs
The Project Leadership function at Parexel is a critical part of driving success for our clients and advancing clinical research projects. As a part of the Global Project Leadership organization, your work has a direct impact on the projects, teams, and clients you work with, while helping deliver projects to the benefit of the patients we serve.
Parexel's defined Biotech Division offers opportunities for seasoned Project Management professionals with a strong background running global clinical trials in a variety of therapeutics. This group focuses specifically on Biotech clients and providing all areas of support to accommodate their unique needs. This is a great opportunity for those in the industry who prefer the flexibility, creatively and problem-solving mindset to successfully support this type of clients.
**Parexel has upcoming future opportunities at the Project Leader (PM) and Senior Project Leader (SPM) level for candidates with experience leading obesity global studies.**
Individuals selected for these roles will provide leadership to project teams and manage the day-to-day operations while striving to achieve operational excellence through on time delivery within budget and to the highest quality with the goal to exceed client expectations
Successful candidates possess an undergraduate degree in a clinical or health related field: advanced degree preferred, along with at minimum, 2+ years' experience leading Global Clinal Trials in Project Management within a CRO (preferred), Biotech or Pharma company. These positions also require experience in project scheduling, managing resources and budgets and coordinating team activities, as well as experience with the full clinical development process through regulatory submissions. Additional years of experience will be required for the more senior role of Senior Project Leader.
To excel in this role, flexibility, problem solving capabilities and strategic vision are qualities that propel our Project Leadership team member's growth. In addition, you need to be detailed-oriented, computer proficient and possess superior interpersonal and organizational skills.
\#LI-REMOTE
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$89k-121k yearly est. 29d ago
Admissions Coordinator (Remote - Sounthern CA or TX)
Discovery Behavioral Health 4.1
Texas jobs
Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.
Essential Job Functions:
* An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of communication, behavior and attitude when communicating with clients and other professionals.
* Follow the checklist to ensure all steps to an admission have been properly taken
* Keep referral information up to date and in an accessible location.
* Ability to connect with clients, families and referral sources through effective rapport building
* Effectively discern if a caller meets initial criteria (within 2-3 minutes)
* Efficiently refer caller out to network partners if and when they fail to qualify
* Identify and investigate all flags that could disqualify a client
* Knowledge and articulation of program features, advantages & benefits
* An Admission Coordinator is required to perform several key functions and display mastery of Customer Relationship Management (CRM) software, and successful coordination of all required admission paperwork/records/communication in both verbal and written form.
* Proper use of system reports and alerts
* Ability to efficiently gather pertinent information in initial call while inputting in CRM
* Obtain referral and treatment team information
* Gather all insurance info and promptly initiate verification process
* Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
* Keep family engaged in communication and informed of next steps
* Conduct pre-admission screenings
* Gather medical data/records
* Gather clinical data and treatment team information
* Identify clinical or medical red flags and alert appropriate personnel
* Obtain appropriate approvals when indicated (medical, clinical, etc.)
* Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
* Proper coordination with business office and management personnel to complete SCA
* Communication with house regarding admissions and receive mutually agreeable admission time
* Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
* Update client status in CRM
* Generate EHR record for incoming client
* Thorough and effective pre-admission screenings
* Proper consents and records received and filed
* Admission paperwork complete and in compliance
* Accurate and timely notations in CRM and EHR and all supporting data uploaded
Knowledge, Education, & Experience:
* High School Diploma or equivalent
* Office etiquette
* Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Employment Status: Full-Time
Schedule: Monday-Friday
Work Location: Remote - Must be local in Southern CA or Texas.
Compensation: Pay Range: $23-27/hr.
$23-27 hourly 5d ago
Senior Behavioral Tech - Full-Time
Therapeutic Alliance 4.5
Virginia Beach, VA jobs
Collaborative Leadership in Mental Health
Therapeutic Alliance LLC is a leading provider of culturally sensitive mental health and behavioral services in Virginia.With 15 years of experience, we are committed to providing empathetic, evidence-based care to children, adults, and families. Our diverse team reflects the communities we serve and is dedicated to empowering clients to make positive changes in their lives.
Join our Mission
As a Field Assistant, you'll play a vital role in supporting the implementation of ABA interventions and ensuring high-quality services for our clients. You'll work closely with behavior technicians, RBTs, and BCBAs to provide direct ABA services, conduct assessments, and develop individualized treatment plans. You'll also provide mentorship and training to BT and RBT staff, fostering their professional growth and contributing to a collaborative and supportive team environment.
What We Offer
Comprehensive benefits: Paid onboarding/training, technology reimbursement, mileage reimbursement, paid travel time, paid professional development, referral program, and more.
Clinical supervision: Receive expert guidance and support from experienced BCBAs to enhance your clinical skills and advance your career.
Flexible work options: Enjoy partial telehealth/work-from-home options, allowing for a better work-life balance.
Growth opportunities: Receive reimbursement for RBT certification and ongoing supervision and support to achieve your professional goals.
Responsibilities
Therapeutic Care: Conduct screenings, assessments, and progress monitoring. Develop and implement individualized treatment plans. Collaborate with families and team members to provide comprehensive care.
Professional Development: Train, supervise, and mentor BT and RBT staff. Provide ongoing support and case reviews to ensure high-quality service delivery.
Compliance: Maintain accurate client records, adhere to privacy laws, and comply with insurance and Medicaid regulations.
Qualifications
Must be an Active RBT licensed with NPI number OR experience as a BT and able to obtain RBT license within 90 days of employment
At least one year of ABA or related experience.
Strong knowledge of ABA principles and interventions.
Excellent communication and interpersonal skills.
Organizational skills and attention to detail.
Unlock your potential and transform lives at Therapeutic Alliance LLC!
$26k-33k yearly est. Auto-Apply 60d+ ago
Clinical Quality Operations Manager - Remote
Merck 4.6
Oklahoma City, OK jobs
In partnership with the Clinical Quality Operations Lead (CQOL and Head of CQO, the CQOM is accountable for the execution of operational quality activities within the assigned therapeutic area. This includes operational quality management and inspection management activities.
The CQOM will oversee headquarters clinical quality operations and support clinical trial teams within the assigned therapeutic area, to proactively embed quality into our Company's sponsored trials, ensure adequate vendor oversight and address any quality issues as needed.
The incumbent will be accountable for the development of quality plans to implement `quality by design` within clinical development programs, using a risk-based approach.
The incumbent will be accountable for the overall strategy for maintaining ongoing inspection readiness as well as preparing for, management and follow up of regulatory inspections.
**Operational Quality Management:**
+ The Clinical Quality Operations Manager is accountable for overseeing the strategic implementation of `quality by design` principles in assigned clinical trials.
+ The CQOM will develop Risk Assessment and Categorization Tools and Quality Plans in partnership with the CTT.
+ The CQOMs within a specific therapy area will collectively and periodically (e.g. quarterly) perform a TA-level review of quality plans and risk mitigation approaches in order to identify any emerging signals or trends and provide relevant feedback to the CQOL and Head of CQO as appropriate.·
+ The CQOM will facilitate and oversee the responses to audit and inspection observations as appropriate. In addition, the CQOM will work with peers to analyze data across therapy areas in order to identify signals and trends and will then develop and implement appropriate process improvement strategies.
+ In partnership with the CQOL, the CQOM will develop skillsets in order to be able to recognize and appropriately respond to new and emerging risks through the use of technology. In particular this will include developing and maintaining a profound knowledge of Good Clinical Practice with respect to digital data management (i.e. use of novel technology within clinical trials).
+ The CQOM will build and enable effective working relationships with key stakeholders in order to ensure and maintain role clarity and business effectiveness. This will include ongoing partnership with our research division QA and acting as the link between Clinical Development, study teams, global business functions and regional study management.
+ The CQOM, in partnership with peers, will contribute to the standardization of Clinical Quality Operations procedures, tools and templates in order to ensure consistency and seamless progression through the study lifecycle.
+ The CQOM is accountable for ensuring comprehensive oversight of all activities delegated to third parties.
**This will include, but not be limited to:**
+ Facilitating and monitoring CTT oversight of vendors
+ Development, review and revision of quality agreements with business partners (i.e. co-development of products with other pharmaceutical companies).
+ Ensuring that essential elements of the quality management system are in place for studies conducted in partnership with non-commercial organizations (e.g. NGO, government or academic institutions).
**Inspection Preparation and Management:**
+ The CQOM is responsible for maintaining current regulatory inspection knowledge as it relates to Good Clinical Practice (GCP) inspections by regulatory agencies worldwide, especially those conducted by key authorities such as the USA Food and Drug Administration, European Medicines Agency, UK Medicines and Healthcare products Regulatory Agency, as well as other established and emerging authorities. The CQOM is responsible for maintaining appropriate levels of knowledge and skill in order to effectively lead and support GCP inspections, worldwide. Under the guidance of the CQO Lead, the CQOM may be assigned as Point of Contact for a specific area of regulations (e.g. FDA, EMA, NMPA, etc.). As such, the COM is responsible for monitoring, interpreting and communicating key regulatory developments within CQO.
+ Work with other therapeutically aligned CQOM to provide comprehensive oversight of the TA. Maintain contemporaneous awareness of filing schedules, potential future inspections and ongoing inspection preparation activity.
+ Develops, updates, and maintains GCP inspection procedures and guidelines within GCTO.
+ Contributes to the development and/ or revision of Company policies, SOPs and training materials.
+ Develops the strategy for management/support for GCP inspections of Company products to ensure that all phases of Regulatory Health Authority inspections (i.e. inspection preparation, management and follow up) are handled consistently, professionally and proactively and result in outcomes that demonstrate the Company's dedication to regulatory compliance.
+ Ensures that a cross-functional team (e.g. Quality & Continuous Improvement (QCI) colleagues, GCTO Country Operations, other GCTO functional areas, PV, GRACS, IT, etc.) is fully informed and prepared to support any Regulatory Health Authority inspection, worldwide.
+ In collaboration with the Global Inspection Coordinator and Head of CQO, maintain and QC the global inspection tracking system that tracks all GCP Regulatory Health Authority inspections, findings, responses and CAPAs, worldwide.
+ Acts as the subject matter expert and primary point of contact for relevant functional areas on Inspection Management in order to provide real-time, proactive advice and guidance.
+ Escalates potentially significant inspection findings/compliance risks/impact to Company Senior Management.
+ Develops the inspection management plan for each assigned and identified Regulatory Health Authority inspection, in conjunction with the applicable Cross-Functional Team.
**CAPA Management Support:**
+ Ensures that all actions and commitments related to audits and inspections are implemented in a timely manner. Tracks all inspection CAPA and regulatory commitments and checks evidence of completion.
+ Ensures repository of evidence in Documentum (containing evidence of CAPA and commitment completion, as well as other definitive inspection documentation) is complete for all Regulatory Health Authority inspections.
+ Provides guidance and support for CCQMs regarding inspections at a country level sites that require a Company headquarters input.
**Other activities:**
+ Provides input into GCP Quality and Compliance Council regarding the QMS, RACT, Quality Plans and Regulatory Health Authority inspections status and results, including escalation of overdue CAPA commitments.
+ Assesses and provides input to strengthen company programs/strategies (e.g. QCV, HQ QCP) with an aim to increase Inspection Readiness.
+ Leads, drives, facilitates and/or supports remediation, prevention activities as process improvement and training, as needed.
**Education:**
+ B.A./B.S. or M.A./M.S. Degree or equivalent in relevant health care area. Further formal education in quality management or business management is preferred.
**Prerequisites:**
+ Minimum of 6 years in clinical research including at least 2 years with developing and managing clinical quality systems and management of regulatory inspections.
+ Profound knowledge and comprehension of clinical development programs, clinical trial processes as well as quality management systems and quality control tools.
+ Expert knowledge of GCP/ICH and worldwide Regulatory Health Authority requirements.
+ Has delivered effective CAPA management solutions.
+ Has worked with risk management tools and processes within the clinical quality framework.
**Skills:**
+ Superior oral and written communication skills in an international environment.
+ Ability to manage and develop others, including formal performance management when necessary.
+ Excellent project management and organizational skills.
+ Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
+ Ability to lead cross-functional teams of business professionals within and outside our Research division
+ Able to act urgently for worldwide health authority inspection matters.
+ Ability to analyze, interpret and solve complex problems.
+ Ability to think strategically and objectively and with creativity and innovation.
+ Ability to proficiently interact with all levels of specialists & management and exert influence to achieve results.
+ Ability to identify and summarize the key issues from audits and inspections and to develop and deliver lessons learned.
clinicaltrialjobs
EligibleforERP
**Required Skills:**
Accountability, Accountability, Adaptability, Clinical Development, Clinical Quality Management, Clinical Research, Clinical Study Design, Clinical Trial Planning, Clinical Trials, Clinical Trials Monitoring, Conflict Resolution, Data Analysis, ICH GCP Guidelines, Inspection Readiness, Leadership, Management Process, Medical Writing, Mergers and Acquisitions (M&A), Operations Support, Pharmaceutical Management, Process Improvements, Regulatory Compliance, Regulatory Inspections, Risk Assessments, Risk Consulting {+ 4 more}
**Preferred Skills:**
Current Employees apply HERE (*****************************************************
Current Contingent Workers apply HERE (*****************************************************
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (******************************************************************************************
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts (**********************************************
**U.S. Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$142,400.00 - $224,100.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** .
You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
25%
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
No
**Hazardous Material(s):**
No
**Job Posting End Date:**
01/29/2026
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R381100
$142.4k-224.1k yearly 4d ago
Team Lead - Technical Support
Pennylane 3.8
Paris, TX jobs
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision?
Then Pennylane is the right place for you !
Our vision
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
About us
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 5 years of existence, we've managed to :
Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
Grow from 7 cofounders to 900 happy Pennylaners : we're now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
Already more than 700,000 small and medium-sized enterprises (SMEs) and over 5000 accounting firms use Pennylane in France!
Position Overview
The Team Lead Technical Support is a strategic leadership role responsible for defining the team's vision, mission, and strategy while ensuring alignment with, partners, departmental and company objectives. This position focuses on strategic oversight, resource planning, and performance optimization rather than day-to-day operational management.
Team Structure:
Internal team: 25 people managed through 2 managers
Outsourced team: 40 people managed through 1 outsourcing partner
>> Key Responsibilities
> Strategic Leadership & Vision
* Define and communicate the team's vision, mission, and strategic direction
* Ensure alignment with departmental and Pennylane's overall objectives
* Set priorities and mobilize resources based on team, departmental, and company goals
* Make strategic decisions with broad impact (departmental scale) based on KPIs and risk/opportunity analysis
* Define quarterly team objectives in alignment with overall Support team goals set by the Head of Support
> Team Management
* Supervise individual contributors (ICs) and/or Assistant Team Leads (ATLs)
* Lead through strategic guidance, planning, and resource allocation
* Manage and coordinate an outsourced team through a third-party partner
* Develop a macro-level view of team talent across both internal and external resources
* Define collective and individual skill development paths aligned with strategic objectives
* Build team cohesion around common goals while fostering a motivating environment and upholding company values
> Resource & Performance Management
* Organize resource management (forecasting, hiring plans) for both internal and external teams
* Evaluate and optimize collective performance over the medium and long term across all resources
* Monitor team objective achievement and adjust action plans accordingly
* Organize resources and implement effective processes to optimize overall performance
* Maintain critical oversight of team processes and working methods
Ensure effective coordination between internal teams and outsourcing partners
> Communication & Collaboration
* Ensure high-level internal and external communication regarding vision, key milestones, and risks/opportunities
* Communicate information clearly and appropriately, sharing the right level of detail with the right people at the right time while respecting confidentiality requirements
* Ensure effective cross-team and cross-departmental collaboration
* Manage the relationship with the outsourcing partner to ensure alignment and performance
* Provide management visibility on analyses and implemented solutions
> Risk Management & Quality Assurance
* Continuously assess risks and opportunities and take initiatives to address them
* Handle complex escalations and sensitive interpersonal conflicts
* Guarantee customer experience standards and take necessary measures to maintain/improve overall quality
* Ensure consistent quality standards across both internal and external teams
>> Required Qualifications
> Experience
* Minimum 5 years of management experience, including at least 3 years as a manager of managers
* Experience managing outsourced teams and vendor relationships
* Fluent in English - mandatory
* Significant experience in customer relations and large portfolio management
* Necessary technical competencies in Support Operations
* Proven ability to coordinate large-scale operations (65+ team members across internal and external resources)
> Leadership Competencies
* Strategic thinking and vision-setting
* Strong decision-making abilities
* Excellent communication and stakeholder management
* Resource planning and optimization
* Performance management and team development
* Conflict resolution and escalation management
* Vendor and partner management
What do we do to make your work life easier
Wherever you are based, you will get 25 vacations days paid by Pennylane
You'll have a competitive compensation package
You'll get company shares to enjoy a piece of the success story you're building with us
You'll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
️ Through our partner Gymlib, you'll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
You'll have access to Busuu to perfect your English or your French
You'll get the latest Apple equipment
Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
Who are we looking for ?
To thrive at Pennylane, you need :
* To speak English (level is assessed and appreciated according to the department you're applying to)
* To be energized by an ever-shifting work environment
* To be highly collaborative (within your team or other stakeholders)
* Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don't feel like they meet the full list of criteria.
If you're hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we're doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
#LI-Remote This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.
Company will not sponsor visas for this position.
As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.
Job Description
Key Responsibilities:
Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.
Essential Requirements:
Bachelor's degree required from 4-year college or university.
Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success
.
For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.
Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license.
Desirable Requirements:
Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
Leveling Guidelines: The position will be filled at level commensurate with experience.
Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.
Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.
Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.
Territory Account Specialist: 2+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
Senior Territory Account Specialist: 5+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
Executive Territory Account Specialist: 10+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to **********************************.
For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week.
Novartis Compensation Summary:
The salary for this position is expected to range between:
Associate Territory Account Specialist: $77,000 and $143,000 per year
Territory Account Specialist: $93,800 and $174,200 per year
Senior Territory Account Specialist: $119,700 and $222,300 per year
Executive Territory Account Specialist: $132,300 and $245,700 per year
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call *************** and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$119,700.00 - $222,300.00
Skills Desired
Unlock your potential and transform your life at TA!
At Therapeutic Alliance LLC we believe in collaborative leadership! Therapeutic Alliance LLC is a private behavioral and mental health agency offering professional behavioral health and counseling throughout Virginia for the past 14 years. The Therapeutic Alliance strives to provide culturally sensitive counseling services to children, adults and their families in multiple languages with cultural awareness and empathy. The Therapeutic Alliance LLC client base comprise all cultural, racial and economic backgrounds.
The Therapeutic Alliance teams possess educational and clinical training covering mental health, substance abuse and behavioral issues using evidence-based methods. Extensive supervision is provided to each and every case as a means to ensure a sound therapeutic approach. The organization's cultural goal is to truly know the clients and to use this knowledge to guide, support, and motivate them to make necessary life changes.
To learn more about the services offered please visit the website: ***********************************
We are offering:
Competitive Salary with bonus structure
Paid time off
Health Care Stipend
Paid holidays
Professional Development
More about the role:
The BCBA role is a hybrid position both remote with monthly travel requirements (one week per month), allowing schedule flexibility and encouraging healthy work life balance momentum.
All BCBAs are required to be within driving distance to one or more of our locations.
Any candidates that can comply with the TA requirements are encouraged to apply!
Duties and Responsibilities
Use appropriate assessment instruments and data to develop and implement teaching programs that reflect behavioral and other outcomes and objectives identified in the Individual Support Plan (ISP).
Ensure the implementation of treatment plans, document contacts and observations and use professional knowledge and independent judgment to strategize continuous improvements.
Ensure that all treatment plans and programs comply with agreed contracted requirements and satisfy all relevant insurance certification and other expectations. Working with pride and support to exceed professional standards.
Seek creative options for ensuring the continuity and consistency of treatment and support services across settings for the lifespan of the client. Develop strategies for the stability of quality services when clients experience transitions.
Act as supervisor and mentor to Behavior Technicians and Registered Behavioral Technicians.
Conduct assessments with the client and/or client's parents/guardian.
Conduct parent training/meetings on a weekly or biweekly basis.
Participate in coordination of care of clients as appropriate.
Remote working conditions:
Personal laptop/desktop computer for work purposes only. Such devices should have up-to-date anti-virus software and firewalls and be self purchased and maintained.
Work as per HIPAA compliance to safeguard patient's information.
Have a reliable Internet connection.
Qualifications and Skills
Board Certified Behavior Analyst (BCBA) essential and certification requirements.
Ability to become actively licensed as an LBA in the state of Virginia essential.
1 year of experience in applied behavior analysis and autism intervention is desirable.
Willingness to travel to the local area, minimum once a month for in-person for required supervision and family meetings essential.
Experience providing remote clinical assessments, clinical supervision and parent training desirable.
Familiarity with providing in-home services, knowledge of child development, and experience working with a diverse clientele desirable.
Excellent team working skills and conflict resolution skills
Excellent organization, written and oral communication skills
Ability to self-monitor, self-correct and be excellent at time management skills is essential.
$62k-83k yearly est. Auto-Apply 11d ago
Trade Implementation Specialist
Onco360 3.9
Houston, TX jobs
Onco360 Pharmacy is seeking a Trade Implementation Specialist to join our growing organization. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Remote Job Opportunity! Starting salary from $30.00 an hour and up This will be a Full-Time position, Monday to Fridays - 8am to 4:30pm CST / 9am to 5:30pm EST. Trade Implementation Specialist Summary: The Trade Implementation Specialist will use superior analytical skills and logic to analyze business problems and processes, develop solutions, present recommendations to leadership, and then ensure approved processes are implemented and yield appropriate performance metrics across pharma & limited distribution programs. It is important to note that this role requires extensive Excel knowledge, experience working with EDI data formats and understanding Secure File Transfer Processes. This role's scope encompasses driving a variety of benefits for Onco360 including improvements to trade implementations, pharmacy operations, and process quality. Onco360 offers a wide variety of benefits including:
Medical; Dental; Vision
401k opportunity
Paid Time Off and Paid Holidays
Tuition Reimbursement
Company paid benefits - life insurance; and short and long-term disability
Trade Implementation Specialist Essential Functions:
Analyzes contracts to identify client-specific requirements and implementation needs.
Provide recommendations and viability to clients regarding service offerings or data capabilities to ensure the best outcome for the prescribers and patients experiences while still providing a robust data set for the manufacturer.
Develops and manages new drug launch programs, holding meetings with internal and external stakeholders to successfully launch projects within agreed upon committed time frames. Responsible for ensuring an overall successful implementation.
Leads the design, development and implementation of all manufacturer data feeds and strategies tailored to support operational needs and goals to ensure the most accurate data is captured and reported to our clients.
Assists with development, internal and external testing processes, and deploys all automated manufacturer data reporting.`
Ensures program deliverables for all enhanced services meet all contractual obligations by the expected deadlines. This includes services such as nurse adherence call programs, patient texting programs, copay cards, along with many other enhanced service offerings.
Ability to work independently in troubleshooting data inquiries initiated by the program management team.
Provides a broad range of consultative services to all levels of employees regarding pharmacy operations system, policies and procedures to effectively launch new contracted products and programs by pharma.
Interacts with all departments to ensure timely and successful launch of new product launches as well as implementation of new programs enhancement with existing trade partners
Ability to travel up to 25%.
Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Trade Implementation Specialist Qualifications:
Education/Learning Experience
Required: High School Diploma or equivalent
Desired: Bachelor's Degree
Work Experience
Required: 3 + years in the pharmacy field with Specialty Pharmacy or IT focus
Desired: 5+ years' experience in working in a professional services environment with internal client / stakeholder management, analytical skills, and issue resolution / management.
Skills/Knowledge
Required: Superior analytical skills, quantitative skills, logic and problem-solving skills
Required: Advanced Excel Knowledge
Desired: Lean/Six Sigma Professional with a solid background
Desired: Experience with EDI file formats and Secure File Transfer process.
Behavior Competencies
Required: Detail Oriented and Independent Problem Solver
A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
$30 hourly 13d ago
Licensed Call Center Representative
Lucid Hearing Holding Company, LLC 3.8
Fort Worth, TX jobs
Lucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team Customer Solutions Team (Call Center Team). Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to add to our family of associates.
Job Description
[LICENSE REQUIRED]: Hearing Instrument Specialist / Audiologists
The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers. The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position.
Our call center is open on Monday-Saturday and is located in our corporate office at 14301 FAA Blvd, St 105, Ft Worth TX 76155. Call center is open Monday-Saturday, 8am-5pm CST. Must be available for full-time shifts during call center operating hours.
Summary of Essential Job Duties
The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position.
Work on a team of Customer Solutions agents, in a call center environment, to support customers and licensed Hearing Aid Specialists & Audiologists.
Analyze test findings and make recommendations based off the customers hearing loss.
Recommend and dispense assistive listening and hearing solutions.
Educate patients in how to use and maintain the hearing aid devices, provide demonstrations (this would be via phone) and information.
Focus on quality, efficiency, and being a champion for both internal and external customers
Answer inbound technical calls or make outbound calls to assist external and internal customers and provide
accurate solutions for their inquiries and concerns.
Handle customer complaints, provide appropriate solutions and alternatives. Follow up to ensure resolution.
Guide customer through troubleshooting, navigating the company site or using the products and/or services.
Provide patients and/or customers direction on finding the perfect hearing solution, product troubleshooting, and how to use and maintain the products they have purchased from us.
Review customer orders and provide updates and information about shipping, warranties, and other account
related statuses.
Trouble shoot challenges experienced by customers and hearing center specialists.
Manage inquiries through a call center ticketing system and understand the importance of accurate notes and detailed documentation.
Partner with internal teams such as Training & Development or IT to provide details for escalated cases and
issues.
Skills / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience working in a call center or customer-support role whether onsite or remote.
Ability to problem solve to find the right hearing solution within our product assortment, through sales or
adjustment recommendations.
Strong active-listening and verbal communication skills.
Proven track record for stellar customer service and proficiency in problem solving.
Passion for championing customer service and motivation for customer satisfaction.
Ability to succeed in a high pressure and fast paced environment while remaining calm in order to better serve customers.
Ability to multi-task and manage time effectively.
Technical aptitude and systems mindset to be able to help customers via phone.
Patience and Compassion
Strong attention to detail and time management skills.
Experience working with PC hardware and software including general computer and Internet knowledge.
Education, Certificates, Licenses, Registrations
Must be a Licensed Hearing Instrument Specialist or Dispensing Audiologist
High School degree or equivalent
Past training in Sales or Customer Service Industry preferred but not necessary
Additional Information
We are an Equal Employment Opportunity Employer.
$24k-32k yearly est. 4d ago
Speech Language Pathologist (SLP) - Onsite or Hybrid
The Stepping Stones Group 3.8
Fort Stockton, TX jobs
Find Your Voice. Change Their World! Are you a passionate Speech-Language Pathologist ready to make waves? The Stepping Stones Group is searching for YOU to join our dynamic team in Fort Stockton, TX - open to onsite services or hybrid model! As a full-time, school-based SLP, you'll inspire young minds, build confidence, and help students find their voice-literally!
What We're Looking For:
* A Master's degree in Speech-Language Pathology
* Certificate of Clinical Competence (CCC-SLP) from the American Speech-Language-Hearing Association (ASHA)
* State license or eligibility for licensure as a Speech-Language Pathologist
* Experience working with children and adolescents in a school setting a plus
* Clinical Fellows are welcome and encouraged to Apply!
Why You'll Love Working With Us:
* Competitive pay, Benefits, and Health and Wellness stipends that let you enjoy life inside and outside of school
* Relocation Assistance - Ready for a new adventure? We've got you!
* Spread Pay Plan: Enjoy a consistent income throughout the year.
* Professional Development Stipends: We invest in YOU!
* 401(k) Plan: Secure your future with our retirement savings plan.
* Online Resources: Access ASHA-approved webinars, therapy ideas, and free CEUs.
* Travel Positions Available - Explore new places while doing what you love!
* Referral Program: Share the opportunity! Refer your friends and help them join our amazing team today!
* A workplace where you're supported, respected, and encouraged to do your best work every day.
At The Stepping Stones Group, we're more than just a workplace-we're a community that values passion, purpose, and people. Join us today and start Transforming Lives Together!
Apply now and take the next step in your career!
$53k-76k yearly est. 5d ago
OK Licensed 1099 Mental HealthTherapist - Remote
Mantra Health 4.0
Tulsa, OK jobs
Job Description
.
Choose Your Set Schedule:
Weekday Shifts: Work anytime from 9:00am to Midnight Eastern Time
Weekend Shifts: Work anytime on Saturdays and Sundays from 9am to 8pm Eastern Time
Minimum 8 hours of commitment requested. Ability to flex up and down depending on student volumes. Summer hours are available but not required.
About Us:
At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country-including Columbia University, Texas Tech, and the Minnesota State school system-our mission is to provide universal access to high-quality mental health services for students.
Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges across the country. We're particularly proud that nearly two-thirds of students with access to Mantra report that Mantra's program helped them stay in school. From comprehensive tele-therapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive.
Join us in paving the way for a brighter, healthier future for students everywhere.
What Our Clinicians Say About Working At Mantra Health:
"Very supportive and informative administration team!"
"They have a great EHR and the upper management seems very supportive"
"Mantra's collaborative MDs are well trained to train others with respect. I am impressed by one of the most common goals in common among all staff is to promote mental health among students! Great model!"
Who We're Looking For:
We are seeking independently licensed 1099 therapists to provide virtual therapy to college students. This is a fully remote position within the US. We are eager to welcome candidates from diverse backgrounds who share our commitment to making mental health care accessible and affordable for students across the United States.
We are actively seeking BIPOC therapists to join our team, as we believe diversity enriches our community and helps us provide more comprehensive and culturally sensitive care to our students. However, we welcome all qualified applicants to apply and contribute to our mission.
Work Weeks And Hours:
At least 8 hrs per week of availability (on average) during the academic year
Ability to flex up and down depending on student volumes
Compensation:
$76 per intake session completed (60-minute)
$57 per follow up session completed (45-minute)
$30 for all no-show appointments
$60 per hour for attending monthly therapy training and all hands meetings
As a Mantra Licensed Therapist, You Will:
Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc.
Utilize our advanced collaboration portal to connect with students, providing them with the support they need.
Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care.
Maintain timely and precise records of all clinical interactions to ensure continuity of care.
Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision.
Collaborate with leadership during critical patient scenarios to ensure the best outcomes.
Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.
Who You Are:
Hold active independent clinical licensure (LCSW, LMFT, LPC, LMHC) in OK. Multi-state licensure is an added advantage as we operate in all 50 states.
Ability to conduct thorough biopsychosocial intakes with clear diagnostic assessments.
Skillfully combine conceptual insights with appropriate treatment plans.
Adept at treating a diverse cohort of students with respect and understanding.
Identify and manage escalating risk scenarios effectively.
Equipped with a laptop/desktop computer with quality video camera and a stable internet connection to facilitate virtual therapy.
Why choose Mantra?
Flexible Schedule: Set your own hours, and enjoy the benefits of 100% remote work.
Growth Opportunities: Take advantage of our cross-licensing sponsorship to expand your professional credentials.
Protected Practice: Benefit from company-sponsored malpractice insurance to ensure your practice is safeguarded.
Collaborative Environment: Opt-in for clinical consultations and relish the support of our embedded administrative team.
College Population: Work with highly motivated college students to make an impact during the most pivotal periods of their lives.
If you have any questions, please feel free to email us at ***************************
Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.
$33k-47k yearly est. Easy Apply 12d ago
Work from Home Travel Professional
Four Point Getaways 3.7
Dallas, TX jobs
We are currently seeking an enthusiastic and motivated individual to join our team as a Work-from-Home Travel Professional. In this role, you will be responsible for crafting exceptional travel experiences for both corporate and leisure clients across various destinations worldwide. This position offers a unique opportunity for individuals who have a passion for travel and take pride in providing outstanding service to assist others with their travel plans.
Roles & Responsibilities:
Conduct extensive research, develop customized itineraries, and coordinate seamless travel arrangements for clients.
Understand and cater to individual preferences and requirements to create personalized trips that exceed expectations.
Stay updated on industry trends and undergo training programs to ensure expertise in booking travel.
Foster relationships with vendors and suppliers through participation in webinars, becoming specialized in specific destinations.
Develop budgets and plan trips based on clients financial constraints.
Create compelling promotional materials to effectively showcase our offerings.
Keep abreast of fluctuating travel restrictions that may impact client itineraries.
Arrange bookings for various travel needs such as flights, car rentals, accommodations, cruises, and event tickets.
Maintain regular communication with clients throughout the entire travel process.
Proactively address any issues or challenges that may arise during bookings or while clients are traveling.
Collaborate with tour operators to explore potential packages of interest to clients.
Part-time or full-time availability.
Requirements:
Excellent communication skills with a focus on building strong client relationships (previous sales experience is beneficial).
Access to a smartphone with internet connectivity; owning a laptop is recommended but not mandatory.
Personal travel experience is highly valued, although not mandatory for this role.
Previous customer service or hospitality experience is advantageous but not required.
Join our team today as a Work-from-Home Travel Professional! If you possess a passion for travel and enjoy assisting others in creating unforgettable experiences, we invite you to apply by submitting your resume today. Take the first step towards an exciting career in the travel industry!
$25k-42k yearly est. 60d+ ago
Remote Prior Authorization Pharmacist
Pharmacy Careers 4.3
Oklahoma City, OK jobs
Remote Prior Authorization Pharmacist - Work From Home in Managed Care A confidential managed care organization is seeking a motivated Remote Prior Authorization Pharmacist to evaluate prescription requests, ensure medical necessity, and improve patient access to safe and effective therapies. This work-from-home position is ideal for pharmacists who want to transition out of retail or hospital settings while building expertise in managed care.
Key Responsibilities
Review prior authorization requests for accuracy, appropriateness, and clinical necessity.
Apply plan criteria, evidence-based guidelines, and regulatory standards to determinations.
Communicate approval/denial decisions clearly to providers and patients.
Collaborate with physicians, nurses, and medical directors on complex cases.
Document outcomes in compliance with health plan policies and CMS/state regulations.
Support process improvements to streamline workflow and turnaround times.
What You'll Bring
Education: Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree.
Licensure: Active and unrestricted pharmacist license in the U.S.
Experience: Prior authorization, utilization management, or managed care preferred - retail or hospital pharmacists with strong clinical judgment are encouraged to apply.
Skills: Excellent clinical review, documentation, and communication skills.
Why This Role?
Flexibility: 100% remote work from home with flexible scheduling options.
Impact: Directly influence patient access to safe and cost-effective medications.
Growth: Build specialized skills in utilization management and managed care.
Rewards: Competitive compensation, benefits, and career advancement opportunities.
About Us
We are a confidential healthcare partner working with health plans and PBMs across the U.S.. Our pharmacists ensure patients receive the right therapy at the right time while maintaining compliance with all regulations.
Apply Today
Take the next step in your career with our Remote Prior Authorization Pharmacist opportunity - and enjoy the benefits of working from home while shaping the future of managed care.
$20k-25k yearly est. 60d+ ago
Manager, LMS Administration and Operations (Princeton, Hybrid)
Otsuka America Pharmaceutical Inc. 4.9
Oklahoma City, OK jobs
The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers.
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+ Responsible for the operational oversight of all LMS activities including but not limited to:
+ Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements.
+ Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed
+ Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes.
+ Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested.
+ Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset.
+ Partner across departments as necessary to initiate timely and compliant learning initiatives
+ Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates.
+ Ensure operational alignment across OAPI/OPDC learning community
+ Develop and deliver LMS platform training when required.
+ Oversee the work of two remote-based contracted resources.
+ Represent Field Training and Development's unique needs at governance and committee meetings/working groups
**Qualifications/ Required**
Knowledge/ Experience and Skills:
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
+ 5+ years of Learning Management System (LMS) experience
+ Advanced working knowledge of LearnShare LMS
+ Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs.
+ Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting
+ Ability to work in a fast-paced environment and be comfortable with consistent change
+ Detail-oriented with strong organizational skills
+ Strong written and verbal communication skills
+ Ability to prioritize and manage multiple responsibilities at once
+ Positive can-do attitude; always willing to learn
+ Strong analytical/technical skills
+ Comfortable with data management/data manipulation
+ Resiliency and tolerance of ambiguity
**Preferred:**
+ Experience in pharmaceuticals/medical devices or other regulated industry
+ Embody a customer service mentality as you communicate and support field sales teams
+ Experience leading Contract Workers remotely
Educational Qualifications
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$29k-39k yearly est. 41d ago
AD, Access & Reimbursement, Oncology - South Texas - Remote
Novartis AG 4.9
Houston, TX jobs
#LI-Remote The Associate Director, Access & Reimbursement, Oncology - South Texas is a remote & field-based role that covers the following, but not limited to: San Antonio, TX, Houston, TX, and Austin, TX. Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory border.
The Associate Director, Access & Reimbursement (ADAR) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs (see below) in support of aligned product(s) strategy. ADARs primarily focus on accounts with increased process and workflow complexity, typically including centralized and decentralized systems of care, integrated delivery networks, academic medical institutions, large multi-provider specialty practices, and alternate sites of care.
ADARs will serve as the patient access and reimbursement lead in business-to-business conversations with account executives. The ADAR role is responsible for managing the pull-through of access and reimbursement strategy and downstream operations within their aligned accounts. ADARs are expected to have deep expertise in communicating requirements and addressing barriers associated with local payer policy coverage, multi-channel acquisition pathways, billing and coding education (as needed), claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. ADAR will continually need to demonstrate a keen ability to problem solve and manage multiple projects.
ADARs partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ADARs will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third party affiliates).
About the Role
Key Responsibilities:
* Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s), proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows.
* Address customer questions for issues related to NPC policies on therapeutic area products ordering, payment, inventorying, and product returns & replacement in offices.
* Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.
* Ability to analyze problems and offer solutions. Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level. Analyze account reimbursement issues (as needed). Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient access to Novartis medicines
* Supports pull through on local coverage decisions to enable meaningful patient access within the system. Proactively communicate policy changes or issues that could potentially affect other departments.
* Accountable for informing customers on NVS-sponsored patient support programs to help enable patients starting and staying on therapy (i.e., Co-pay).
* Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).
* Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
* Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
* Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines).
* Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Buy and Bill Specific
* Assess access situation within the assigned geography and develop appropriate Plan of Action (POA). Communicate POA to appropriate personnel.
* Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products. Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration.
* Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.
* Analyze reimbursement issues, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.
* Accountable for engagement with non-prescribers in regards to Novartis medicines, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.
Essential Requirements:
* Education: Bachelor's Degree required. Business and/or biological science education preferred. Advanced degree preferred.
* 5+ Years of experience in pharmaceuticals / biotech industry focused in Patient Services, Market Access, Sales, and/or account management. With 2 of those years being in a Patient Services practice support role for a specialty product(s).
* Experience working with highly complex practices and/or health systems to establish access and acquisition pathways.
* Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access.
* Deep expertise and experience integrating manufacturer-sponsored patient support programs.
* Experience with specialty products acquired through Specialty Pharmacy networks
* Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail)
* Possess a strong understanding of Commercial payers, Medicare plans and state Medicaid in geographic region.
* Must live within assigned territory.
* Ability to travel and cover geography, at least 50% travel required, based on geography and territory / targeting make up.
* Driving is an essential function of this role, meaning it is fundamental to the purpose of this job and cannot be eliminated.
* Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role.
* The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
Desirable Requirements:
* Experience leading and delivering presentations to C-level account executives.
* Strong ability to work cross functionally with such functions as Field Sales, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management and applicable third-party affiliates.
* Expertise in therapeutic area practice dynamics and common reimbursement and product program support-related needs.
* Strong capabilities in the areas of customer focus, collaboration, business acumen, communication, and presentation skills.
* This position requires significant use of a company provided vehicle and maintaining good driving record
* This is a field-based customer engaging position
* Control business expenses related to field activities (i.e. travel, customer meetings) and provide timely expense reports to manager.
Novartis Compensation Summary:
The salary for this position is expected to range between $160,300 and $297,700 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to **********************************
The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?