Operations Program Manager jobs at Pwc - 287 jobs

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Do you want an exciting international career providing global trade advisory services at one of the world's most globally integrated professional accounting firms? Here is your chance. We are looking for experienced manager candidates with the requisite global trade knowledge and client-facing skill set who want a great career path in a rapidly expanding business. **The opportunity** As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to be a leader of the U.S. duty drawback program, focusing your responsibility for the programs ongoing development, management and growth of the service offering. The role will oversee the preparation and filing drawback claims in strict compliance with all applicable U.S. Customs and Border Protection (CBP) regulations. The role will require proactive development of new client relationships with those executives responsible for the management of global trade functional areas within their companies. **Your key responsibilities** **Client Delivery & Technical Leadership** + Lead and oversee end-to-end drawback programs: opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness. + Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment. + Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation. + Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales-ensuring auditability and chain-of-custody. + Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate. + Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation. + Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput. **Go‑to‑Market & Growth** + Drive the firm's duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks. + Partner with industry teams (Consumer, Retail, Industrials, Automotive, Life Sciences, Technology, Chemicals) to tailor sector-specific methodologies. + Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets. **Practice Building & People Leadership** + Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth. + Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale. + Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols. **Risk & Quality** + Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control. + Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log. **Skills and attributes for success** + Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients + The ability to proactively engage clients to describe and market our value-added global trade services and deliver high-quality project deliverables + Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time + Supervising a motivated team of professionals; supporting them in the development of the skills, knowledge and opportunities to reach their full potential + Experience in the market generating revenue from a new and existing client base **To qualify for the role you must have** + Bachelor's degree and either a JD, CPA or a U.S. Customs broker license + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Deep technical knowledge of global customs, import and export topics; such as valuation, classification, country of origin, free-trade agreements, export controls, licensing, trade sanctions, etc. + Travel is likely to be required; percentage will depend on location, skill set and individual projects **Ideally, you'll also have** + Experience in professional services together with the ability to listen to a client's needs and develop a value proposition to expand new business + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls + Foreign language capabilities encouraged **What we look for** We're interested in people that will lead client projects and appropriately delegate tasks to a qualified support team. You'll have the ability to manage multiple client projects and delegate work appropriately to team members across our national and global practice. If you're ready to further build on your reputation as a professional advisor in the global trade space, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,000 to $308,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,100 to $350,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Do you want an exciting international career providing global trade advisory services at one of the world's most globally integrated professional accounting firms? Here is your chance. We are looking for experienced manager candidates with the requisite global trade knowledge and client-facing skill set who want a great career path in a rapidly expanding business. **The opportunity** As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to be a leader of the U.S. duty drawback program, focusing your responsibility for the programs ongoing development, management and growth of the service offering. The role will oversee the preparation and filing drawback claims in strict compliance with all applicable U.S. Customs and Border Protection (CBP) regulations. The role will require proactive development of new client relationships with those executives responsible for the management of global trade functional areas within their companies. **Your key responsibilities** **Client Delivery & Technical Leadership** + Lead and oversee end-to-end drawback programs: opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness. + Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment. + Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation. + Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales-ensuring auditability and chain-of-custody. + Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate. + Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation. + Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput. **Go‑to‑Market & Growth** + Drive the firm's duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks. + Partner with industry teams (Consumer, Retail, Industrials, Automotive, Life Sciences, Technology, Chemicals) to tailor sector-specific methodologies. + Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets. **Practice Building & People Leadership** + Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth. + Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale. + Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols. **Risk & Quality** + Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control. + Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log. **Skills and attributes for success** + Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients + The ability to proactively engage clients to describe and market our value-added global trade services and deliver high-quality project deliverables + Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time + Supervising a motivated team of professionals; supporting them in the development of the skills, knowledge and opportunities to reach their full potential + Experience in the market generating revenue from a new and existing client base **To qualify for the role you must have** + Bachelor's degree and either a JD, CPA or a U.S. Customs broker license + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Deep technical knowledge of global customs, import and export topics; such as valuation, classification, country of origin, free-trade agreements, export controls, licensing, trade sanctions, etc. + Travel is likely to be required; percentage will depend on location, skill set and individual projects **Ideally, you'll also have** + Experience in professional services together with the ability to listen to a client's needs and develop a value proposition to expand new business + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls + Foreign language capabilities encouraged **What we look for** We're interested in people that will lead client projects and appropriately delegate tasks to a qualified support team. You'll have the ability to manage multiple client projects and delegate work appropriately to team members across our national and global practice. If you're ready to further build on your reputation as a professional advisor in the global trade space, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,000 to $308,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,100 to $350,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Do you want an exciting international career providing global trade advisory services at one of the world's most globally integrated professional accounting firms? Here is your chance. We are looking for experienced manager candidates with the requisite global trade knowledge and client-facing skill set who want a great career path in a rapidly expanding business. **The opportunity** As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to be a leader of the U.S. duty drawback program, focusing your responsibility for the programs ongoing development, management and growth of the service offering. The role will oversee the preparation and filing drawback claims in strict compliance with all applicable U.S. Customs and Border Protection (CBP) regulations. The role will require proactive development of new client relationships with those executives responsible for the management of global trade functional areas within their companies. **Your key responsibilities** **Client Delivery & Technical Leadership** + Lead and oversee end-to-end drawback programs: opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness. + Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment. + Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation. + Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales-ensuring auditability and chain-of-custody. + Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate. + Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation. + Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput. **Go‑to‑Market & Growth** + Drive the firm's duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks. + Partner with industry teams (Consumer, Retail, Industrials, Automotive, Life Sciences, Technology, Chemicals) to tailor sector-specific methodologies. + Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets. **Practice Building & People Leadership** + Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth. + Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale. + Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols. **Risk & Quality** + Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control. + Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log. **Skills and attributes for success** + Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients + The ability to proactively engage clients to describe and market our value-added global trade services and deliver high-quality project deliverables + Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time + Supervising a motivated team of professionals; supporting them in the development of the skills, knowledge and opportunities to reach their full potential + Experience in the market generating revenue from a new and existing client base **To qualify for the role you must have** + Bachelor's degree and either a JD, CPA or a U.S. Customs broker license + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Deep technical knowledge of global customs, import and export topics; such as valuation, classification, country of origin, free-trade agreements, export controls, licensing, trade sanctions, etc. + Travel is likely to be required; percentage will depend on location, skill set and individual projects **Ideally, you'll also have** + Experience in professional services together with the ability to listen to a client's needs and develop a value proposition to expand new business + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls + Foreign language capabilities encouraged **What we look for** We're interested in people that will lead client projects and appropriately delegate tasks to a qualified support team. You'll have the ability to manage multiple client projects and delegate work appropriately to team members across our national and global practice. If you're ready to further build on your reputation as a professional advisor in the global trade space, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,000 to $308,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,100 to $350,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Do you want an exciting international career providing global trade advisory services at one of the world's most globally integrated professional accounting firms? Here is your chance. We are looking for experienced manager candidates with the requisite global trade knowledge and client-facing skill set who want a great career path in a rapidly expanding business. **The opportunity** As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to be a leader of the U.S. duty drawback program, focusing your responsibility for the programs ongoing development, management and growth of the service offering. The role will oversee the preparation and filing drawback claims in strict compliance with all applicable U.S. Customs and Border Protection (CBP) regulations. The role will require proactive development of new client relationships with those executives responsible for the management of global trade functional areas within their companies. **Your key responsibilities** **Client Delivery & Technical Leadership** + Lead and oversee end-to-end drawback programs: opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness. + Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment. + Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation. + Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales-ensuring auditability and chain-of-custody. + Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate. + Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation. + Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput. **Go‑to‑Market & Growth** + Drive the firm's duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks. + Partner with industry teams (Consumer, Retail, Industrials, Automotive, Life Sciences, Technology, Chemicals) to tailor sector-specific methodologies. + Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets. **Practice Building & People Leadership** + Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth. + Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale. + Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols. **Risk & Quality** + Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control. + Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log. **Skills and attributes for success** + Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients + The ability to proactively engage clients to describe and market our value-added global trade services and deliver high-quality project deliverables + Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time + Supervising a motivated team of professionals; supporting them in the development of the skills, knowledge and opportunities to reach their full potential + Experience in the market generating revenue from a new and existing client base **To qualify for the role you must have** + Bachelor's degree and either a JD, CPA or a U.S. Customs broker license + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Deep technical knowledge of global customs, import and export topics; such as valuation, classification, country of origin, free-trade agreements, export controls, licensing, trade sanctions, etc. + Travel is likely to be required; percentage will depend on location, skill set and individual projects **Ideally, you'll also have** + Experience in professional services together with the ability to listen to a client's needs and develop a value proposition to expand new business + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls + Foreign language capabilities encouraged **What we look for** We're interested in people that will lead client projects and appropriately delegate tasks to a qualified support team. You'll have the ability to manage multiple client projects and delegate work appropriately to team members across our national and global practice. If you're ready to further build on your reputation as a professional advisor in the global trade space, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,000 to $308,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,100 to $350,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Do you want an exciting international career providing global trade advisory services at one of the world's most globally integrated professional accounting firms? Here is your chance. We are looking for experienced manager candidates with the requisite global trade knowledge and client-facing skill set who want a great career path in a rapidly expanding business. **The opportunity** As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to be a leader of the U.S. duty drawback program, focusing your responsibility for the programs ongoing development, management and growth of the service offering. The role will oversee the preparation and filing drawback claims in strict compliance with all applicable U.S. Customs and Border Protection (CBP) regulations. The role will require proactive development of new client relationships with those executives responsible for the management of global trade functional areas within their companies. **Your key responsibilities** **Client Delivery & Technical Leadership** + Lead and oversee end-to-end drawback programs: opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness. + Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment. + Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation. + Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales-ensuring auditability and chain-of-custody. + Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate. + Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation. + Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput. **Go‑to‑Market & Growth** + Drive the firm's duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks. + Partner with industry teams (Consumer, Retail, Industrials, Automotive, Life Sciences, Technology, Chemicals) to tailor sector-specific methodologies. + Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets. **Practice Building & People Leadership** + Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth. + Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale. + Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols. **Risk & Quality** + Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control. + Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log. **Skills and attributes for success** + Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients + The ability to proactively engage clients to describe and market our value-added global trade services and deliver high-quality project deliverables + Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time + Supervising a motivated team of professionals; supporting them in the development of the skills, knowledge and opportunities to reach their full potential + Experience in the market generating revenue from a new and existing client base **To qualify for the role you must have** + Bachelor's degree and either a JD, CPA or a U.S. Customs broker license + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Deep technical knowledge of global customs, import and export topics; such as valuation, classification, country of origin, free-trade agreements, export controls, licensing, trade sanctions, etc. + Travel is likely to be required; percentage will depend on location, skill set and individual projects **Ideally, you'll also have** + Experience in professional services together with the ability to listen to a client's needs and develop a value proposition to expand new business + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls + Foreign language capabilities encouraged **What we look for** We're interested in people that will lead client projects and appropriately delegate tasks to a qualified support team. You'll have the ability to manage multiple client projects and delegate work appropriately to team members across our national and global practice. If you're ready to further build on your reputation as a professional advisor in the global trade space, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,000 to $308,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,100 to $350,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026. Work you'll do As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients. Client and Account Management: Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders. Delivery: Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others: managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Managing operational performance including SLAs, efficiency measures, demand planning, and profitability. Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices The TeamOur Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings. Qualifications Required + 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry + 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations + 5+ years managing third party advisors + 5 + years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring + Bachelor's degree or equivalent professional experience + Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve + Limited immigration sponsorship may be available Preferred + Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience + 5+ years' experience managing global service delivery from multiple centers + 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other) + 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.) + 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US DFO_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026. Work you'll do As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients. Client and Account Management: Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders. Delivery: Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others: managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Managing operational performance including SLAs, efficiency measures, demand planning, and profitability. Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices The Team Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings. Qualifications Required * 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry * 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations * 5+ years managing third party advisors * 5 + years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring * Bachelor's degree or equivalent professional experience * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve * Limited immigration sponsorship may be available Preferred * Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience * 5+ years' experience managing global service delivery from multiple centers * 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other) * 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.) * 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US DFO_US Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 306302 Job ID 306302

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting - Managed Services - SAP Operations and Delivery_Manager **EY** 's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. **The opportunity** In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community. **Your key responsibilities** In this role, you will spend your time across various critical responsibilities, including: + Delivering quality support and resolving issues within the context of key business processes. + Contributing to initiatives that drive continuous improvement and standardization. + Ensuring adherence to service level agreements and operational level agreements established by service delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis. **Skills and attributes for success** To excel in this role, you should possess the following skills and experience: + Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow. + Experience Managing SAP delivery teams , offshore experience and driving offshore delivery + Strong customer orientation and experience in customer support operations. + Proficiency in application management ITIL processes and technology service management. + Excellent communication skills, with the ability to build and manage relationships effectively. + Critical thinking and complex problem-solving abilities. **To qualify for the role, you must have** + A Bachelor's degree (4-year degree + Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both + Expertise in Application Management is essential. + Knowledgeable of Agile terminology and Agile methods. + Strong customer orientation and experience in Customer Support Operations are required. + A solid understanding of Data Delivery and Management is necessary. + Proficiency in Stakeholder Management is important. + Familiarity with Technology Ecosystem Operations is crucial. + Experience in Technology Service Management is necessary. + Strong Troubleshooting Triage skills are expected. + Excellence in Building and Managing Relationships is essential. + The ability to establish Client Trust and Value is crucial. + Strong communication skills, particularly in Communicating With Impact, are required. + Digital Fluency is a key requirement for this role. + Emotional Agility is important for navigating complex situations. + Proficiency in Hybrid Collaboration is valued. + Strong Complex Problem-Solving abilities are essential. + Critical Thinking skills are necessary for success in this role. + A focus on Driving Outcomes is required. + Learning Agility to adapt to new challenges is important. **Ideally, you'll also have** + Experience in managing technology projects and post-transition support. + A proven track record of delivering quality support in a fast-paced environment. + Familiarity with automation tools and continuous improvement methodologies. **What we look for** We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,800 to $214,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! **The opportunity** Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. **Your key responsibilities** You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. **Skills and attributes for success** + Ability to read and interpret IRS Code, regulations and instructions + Strong writing skills for policy and procedure writing is a must + Ability to interface with all facets of our business + Ability to multitasking and project management capability + Creative problem solving, strong critical thinking + Ability to drive success as both an individual contributor and team member. **To qualify for the role, you must have at a minimum** + A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred + A minimum of 5 years of relevant tax consulting or tax operational experience + Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations **Ideally, you'll also have** + Active participation in industry groups such as SIFMA, ABA, IIB + The ability to understand and implement tax rules + A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters **What we look for** We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Do you want an exciting international career providing global trade advisory services at one of the world's most globally integrated professional accounting firms? Here is your chance. We are looking for experienced manager candidates with the requisite global trade knowledge and client-facing skill set who want a great career path in a rapidly expanding business. **The opportunity** As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to be a leader of the U.S. duty drawback program, focusing your responsibility for the programs ongoing development, management and growth of the service offering. The role will oversee the preparation and filing drawback claims in strict compliance with all applicable U.S. Customs and Border Protection (CBP) regulations. The role will require proactive development of new client relationships with those executives responsible for the management of global trade functional areas within their companies. **Your key responsibilities** **Client Delivery & Technical Leadership** + Lead and oversee end-to-end drawback programs: opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness. + Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment. + Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation. + Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales-ensuring auditability and chain-of-custody. + Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate. + Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation. + Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput. **Go‑to‑Market & Growth** + Drive the firm's duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks. + Partner with industry teams (Consumer, Retail, Industrials, Automotive, Life Sciences, Technology, Chemicals) to tailor sector-specific methodologies. + Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets. **Practice Building & People Leadership** + Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth. + Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale. + Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols. **Risk & Quality** + Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control. + Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log. **Skills and attributes for success** + Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients + The ability to proactively engage clients to describe and market our value-added global trade services and deliver high-quality project deliverables + Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time + Supervising a motivated team of professionals; supporting them in the development of the skills, knowledge and opportunities to reach their full potential + Experience in the market generating revenue from a new and existing client base **To qualify for the role you must have** + Bachelor's degree and either a JD, CPA or a U.S. Customs broker license + Approximately 10 or more years of related work experience in industry, a professional services firm, a Fortune 500 company or a major importer or exporter + Deep technical knowledge of global customs, import and export topics; such as valuation, classification, country of origin, free-trade agreements, export controls, licensing, trade sanctions, etc. + Travel is likely to be required; percentage will depend on location, skill set and individual projects **Ideally, you'll also have** + Experience in professional services together with the ability to listen to a client's needs and develop a value proposition to expand new business + Experience with the U.S. Customs and Border Protection, Bureau of Industry and Security, Office of Foreign Assets Control, or the Directorate of Defense Trade Controls + Foreign language capabilities encouraged **What we look for** We're interested in people that will lead client projects and appropriately delegate tasks to a qualified support team. You'll have the ability to manage multiple client projects and delegate work appropriately to team members across our national and global practice. If you're ready to further build on your reputation as a professional advisor in the global trade space, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,000 to $308,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,100 to $350,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting - Managed Services - SAP Operations and Delivery_Manager **EY** 's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. **The opportunity** In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community. **Your key responsibilities** In this role, you will spend your time across various critical responsibilities, including: + Delivering quality support and resolving issues within the context of key business processes. + Contributing to initiatives that drive continuous improvement and standardization. + Ensuring adherence to service level agreements and operational level agreements established by service delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis. **Skills and attributes for success** To excel in this role, you should possess the following skills and experience: + Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow. + Experience Managing SAP delivery teams , offshore experience and driving offshore delivery + Strong customer orientation and experience in customer support operations. + Proficiency in application management ITIL processes and technology service management. + Excellent communication skills, with the ability to build and manage relationships effectively. + Critical thinking and complex problem-solving abilities. **To qualify for the role, you must have** + A Bachelor's degree (4-year degree + Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both + Expertise in Application Management is essential. + Knowledgeable of Agile terminology and Agile methods. + Strong customer orientation and experience in Customer Support Operations are required. + A solid understanding of Data Delivery and Management is necessary. + Proficiency in Stakeholder Management is important. + Familiarity with Technology Ecosystem Operations is crucial. + Experience in Technology Service Management is necessary. + Strong Troubleshooting Triage skills are expected. + Excellence in Building and Managing Relationships is essential. + The ability to establish Client Trust and Value is crucial. + Strong communication skills, particularly in Communicating With Impact, are required. + Digital Fluency is a key requirement for this role. + Emotional Agility is important for navigating complex situations. + Proficiency in Hybrid Collaboration is valued. + Strong Complex Problem-Solving abilities are essential. + Critical Thinking skills are necessary for success in this role. + A focus on Driving Outcomes is required. + Learning Agility to adapt to new challenges is important. **Ideally, you'll also have** + Experience in managing technology projects and post-transition support. + A proven track record of delivering quality support in a fast-paced environment. + Familiarity with automation tools and continuous improvement methodologies. **What we look for** We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,800 to $214,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026. Work you'll do As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients. Client and Account Management: Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders. Delivery: Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others: managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Managing operational performance including SLAs, efficiency measures, demand planning, and profitability. Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices The TeamOur Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings. Qualifications Required + 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry + 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations + 5+ years managing third party advisors + 5 + years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring + Bachelor's degree or equivalent professional experience + Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve + Limited immigration sponsorship may be available Preferred + Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience + 5+ years' experience managing global service delivery from multiple centers + 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other) + 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.) + 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US DFO_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026. Work you'll do As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients. Client and Account Management: Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders. Delivery: Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others: managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Managing operational performance including SLAs, efficiency measures, demand planning, and profitability. Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices The TeamOur Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings. Qualifications Required + 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry + 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations + 5+ years managing third party advisors + 5 + years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring + Bachelor's degree or equivalent professional experience + Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve + Limited immigration sponsorship may be available Preferred + Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience + 5+ years' experience managing global service delivery from multiple centers + 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other) + 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.) + 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US DFO_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026. Work you'll do As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients. Client and Account Management: Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders. Delivery: Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others: managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Managing operational performance including SLAs, efficiency measures, demand planning, and profitability. Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices The TeamOur Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings. Qualifications Required + 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry + 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations + 5+ years managing third party advisors + 5 + years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring + Bachelor's degree or equivalent professional experience + Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve + Limited immigration sponsorship may be available Preferred + Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience + 5+ years' experience managing global service delivery from multiple centers + 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other) + 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.) + 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US DFO_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting - Managed Services - SAP Operations and Delivery_Manager **EY** 's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. **The opportunity** In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community. **Your key responsibilities** In this role, you will spend your time across various critical responsibilities, including: + Delivering quality support and resolving issues within the context of key business processes. + Contributing to initiatives that drive continuous improvement and standardization. + Ensuring adherence to service level agreements and operational level agreements established by service delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis. **Skills and attributes for success** To excel in this role, you should possess the following skills and experience: + Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow. + Experience Managing SAP delivery teams , offshore experience and driving offshore delivery + Strong customer orientation and experience in customer support operations. + Proficiency in application management ITIL processes and technology service management. + Excellent communication skills, with the ability to build and manage relationships effectively. + Critical thinking and complex problem-solving abilities. **To qualify for the role, you must have** + A Bachelor's degree (4-year degree + Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both + Expertise in Application Management is essential. + Knowledgeable of Agile terminology and Agile methods. + Strong customer orientation and experience in Customer Support Operations are required. + A solid understanding of Data Delivery and Management is necessary. + Proficiency in Stakeholder Management is important. + Familiarity with Technology Ecosystem Operations is crucial. + Experience in Technology Service Management is necessary. + Strong Troubleshooting Triage skills are expected. + Excellence in Building and Managing Relationships is essential. + The ability to establish Client Trust and Value is crucial. + Strong communication skills, particularly in Communicating With Impact, are required. + Digital Fluency is a key requirement for this role. + Emotional Agility is important for navigating complex situations. + Proficiency in Hybrid Collaboration is valued. + Strong Complex Problem-Solving abilities are essential. + Critical Thinking skills are necessary for success in this role. + A focus on Driving Outcomes is required. + Learning Agility to adapt to new challenges is important. **Ideally, you'll also have** + Experience in managing technology projects and post-transition support. + A proven track record of delivering quality support in a fast-paced environment. + Familiarity with automation tools and continuous improvement methodologies. **What we look for** We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,800 to $214,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! **The opportunity** Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. **Your key responsibilities** You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. **Skills and attributes for success** + Ability to read and interpret IRS Code, regulations and instructions + Strong writing skills for policy and procedure writing is a must + Ability to interface with all facets of our business + Ability to multitasking and project management capability + Creative problem solving, strong critical thinking + Ability to drive success as both an individual contributor and team member. **To qualify for the role, you must have at a minimum** + A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred + A minimum of 5 years of relevant tax consulting or tax operational experience + Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations **Ideally, you'll also have** + Active participation in industry groups such as SIFMA, ABA, IIB + The ability to understand and implement tax rules + A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters **What we look for** We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! **The opportunity** Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. **Your key responsibilities** You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. **Skills and attributes for success** + Ability to read and interpret IRS Code, regulations and instructions + Strong writing skills for policy and procedure writing is a must + Ability to interface with all facets of our business + Ability to multitasking and project management capability + Creative problem solving, strong critical thinking + Ability to drive success as both an individual contributor and team member. **To qualify for the role, you must have at a minimum** + A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred + A minimum of 5 years of relevant tax consulting or tax operational experience + Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations **Ideally, you'll also have** + Active participation in industry groups such as SIFMA, ABA, IIB + The ability to understand and implement tax rules + A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters **What we look for** We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting - Managed Services - SAP Operations and Delivery_Manager **EY** 's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. **The opportunity** In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community. **Your key responsibilities** In this role, you will spend your time across various critical responsibilities, including: + Delivering quality support and resolving issues within the context of key business processes. + Contributing to initiatives that drive continuous improvement and standardization. + Ensuring adherence to service level agreements and operational level agreements established by service delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis. **Skills and attributes for success** To excel in this role, you should possess the following skills and experience: + Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow. + Experience Managing SAP delivery teams , offshore experience and driving offshore delivery + Strong customer orientation and experience in customer support operations. + Proficiency in application management ITIL processes and technology service management. + Excellent communication skills, with the ability to build and manage relationships effectively. + Critical thinking and complex problem-solving abilities. **To qualify for the role, you must have** + A Bachelor's degree (4-year degree + Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both + Expertise in Application Management is essential. + Knowledgeable of Agile terminology and Agile methods. + Strong customer orientation and experience in Customer Support Operations are required. + A solid understanding of Data Delivery and Management is necessary. + Proficiency in Stakeholder Management is important. + Familiarity with Technology Ecosystem Operations is crucial. + Experience in Technology Service Management is necessary. + Strong Troubleshooting Triage skills are expected. + Excellence in Building and Managing Relationships is essential. + The ability to establish Client Trust and Value is crucial. + Strong communication skills, particularly in Communicating With Impact, are required. + Digital Fluency is a key requirement for this role. + Emotional Agility is important for navigating complex situations. + Proficiency in Hybrid Collaboration is valued. + Strong Complex Problem-Solving abilities are essential. + Critical Thinking skills are necessary for success in this role. + A focus on Driving Outcomes is required. + Learning Agility to adapt to new challenges is important. **Ideally, you'll also have** + Experience in managing technology projects and post-transition support. + A proven track record of delivering quality support in a fast-paced environment. + Familiarity with automation tools and continuous improvement methodologies. **What we look for** We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,800 to $214,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

**Specialty/Competency:** Operations Strategy **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Lead in line with our values and brand. + Develop new ideas, solutions, and structures; drive thought leadership. + Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. + Balance long-term, short-term, detail-oriented, and big picture thinking. + Make strategic choices and drive change by addressing system-level enablers. + Promote technological advances, creating an environment where people and technology thrive together. + Identify gaps in the market and convert opportunities to success for the Firm. + Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Director in PwC's Strategy Platform, you'll serve as a senior leader within our Provider Business Operations team, driving large-scale, tech-enabled transformation programs for healthcare providers. You will focus on creating meaningful impact for national and regional health systems by advising them on how to leverage technology and operational excellence to achieve strategic goals, including growth and scale, post-merger integration, cost reduction, and the industrialization of differentiated offerings and services. You will bring deep functional and technical expertise across our priority areas of finance, supply chain, HR, workforce management, shared services, and related administrative and operational domains. Responsibilities + Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies + Build technology solutions using AI and other platforms to enable outstanding client outcomes + Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery + Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders + Manage workstreams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization + Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC's market position + Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes + Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings ** ** **What You Must Have** + Bachelor's degree + At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs, as well as using technology to solve complex technology strategy problems. + Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services) + Thought leader-level experience with enabling platforms (Oracle, Workday, UKG) + Understanding and experience executing the software development lifecycle in large enterprise **What Sets You Apart ** + Master's degree preferred **Core Technology Strategy Skills** + Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity) + Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis + Knowledge of enterprise architecture concepts and common architecture frameworks + Experience assessing IT capabilities and identifying gaps to better align technology with business needs + Ability to support performance management through KPIs/OKRs, dashboards, and governance processes + Experience supporting IT governance, process design, and role clarity within modern operating models **Digital & AI Strategy Skills** + Experience using GenAI / Agentic tools for analysis, research, or workflow automation + Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks + Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers + Ability to support workforce strategy initiatives including skill assessments and capability-building plans + Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning **Provide** **r** **Business Operations** **Skill** **s** + Demonstrating experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design + Possessing experience with operational improvement, functional redesign, and performance transformation at scale + Having familiarity with automation, analytics, or AI-enabled approaches that accelerate delivery and enhance outcomes + Exhibiting proven commercial instincts with hands-on experience shaping and supporting pursuits, proposals, and competitive positioning + Being skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action + Ability to lead cross-functional teams and advise executives in large health systems or integrated delivery networks Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: *********************************** \#LI-Hybrid