Team Manager jobs at Purple Communications - 145 jobs

Job Description Team Manager - Practitioner Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. The positions are open to both internal and external candidates. Team Manager - Practitioner Responsibilities: Provide American Sign Language interpreting on VRS platform. Focus management objectives on interpreting operations. Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI). Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. Supervise approximately 35 interpreting staff. Manage the performance reviews of interpreters. Approve the scheduling of all interpreters in all operational areas. Coordinate with HR and Recruiting to select and hire interpreters. Approve time and attendance, including leave, and for all interpreters as needed. Maintain relations with local community leaders. Work closely with the schedulers and business development team members in maintaining client service and satisfaction. Provide direction to the interpreters for their care and well-being. Provide accurate reports on team performance, efficiencies, and quality. Maintain direct contact with the Regional Manager on all operations-specific issues. Assure the Interpreting Operations Team mission of delighting our customers and serving our team s is realized by creating a work culture that is open, welcoming, and inclusive. Partner with members of the department's support management team to accomplish department-wide initiatives Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company. Team Manager - Practitioner Required Skills/Qualifications: Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct Must pass internal interpreting assessment Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand) Associates degree in Business Management, or comparable related experience; Bachelor's Degree strongly preferred. At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. Extensive knowledge of the deaf culture and interpreting professions. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure. Budgeting and financial knowledge and skills for tracking operations profitability. Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Knowledge of departmental operations, and organizational policies, processes, and procedures. Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. Human relations skills to build effective working relationships with staff, customers, and community groups and individuals. Work environment: Employees may experience the following physical demands for extended periods of time. ASL interpreting on the VRS platform (40-50%) Sitting, standing and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment Position may require some travel Compensation: Hourly non-exempt position Eligible for applicable differential pay and promo pay when interpreting Not Bonus Eligible Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

A leading AI customer service company is seeking a Solutions Operations Manager in San Francisco to enhance operational processes across its Professional Services and Solutions Engineering teams. The ideal candidate has over 5 years of experience in a high-growth SaaS or AI environment, strong analytics skills, and a track record of effective project management. This role offers competitive salary and benefits, hybrid working conditions, and opportunities for professional growth. #J-18808-Ljbffr

Why work with us?Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate - measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions' largest source of new clients. Google Review 4.4, Facebook Review 4.8 Adobe Experience Manager (AEM) Developer Key Responsibilities: Component and Template Development: Develop and customize AEM components, templates, and pages using HTL (Sightly), Sling models, and Java. Implement AEM solutions leveraging strong knowledge of metadata management, taxonomy, and tagging. Content Management: Manage and optimize content publishing and unpublishing workflows. Plan and execute content migration strategies, ensuring smooth transitions and minimal downtime. Replication and Deployment: Configure and manage forward and reverse replication in AEM environments. Handle AEM deployment processes using Maven, ensuring successful build and deployment pipelines. Workflow and Automation: Design and develop custom AEM workflows to streamline content authoring and publishing processes. Implement and manage automated processes for content updates and management. Performance Optimization: Optimize the AEM environment for high performance, leveraging Adobe Dispatcher for caching and load balancing. Implement best practices for content delivery, including the use of AEM's Content Delivery Network (CDN) integrations. AEM Architecture: Design and maintain a scalable AEM architecture, focusing on OSGi, Apache Sling, and Apache Oak. Collaborate with cross-functional teams to ensure AEM solutions are integrated effectively with other enterprise systems. Analytics Integration: Work with analytics teams to integrate Adobe Analytics with AEM, ensuring accurate tracking of user interactions and content performance. Required Skills and Experience: Adobe Experience Manager: 5+ years of hands-on experience with AEM, particularly with versions 6.4 and above. Expertise in developing components, templates, and AEM pages using HTL (Sightly), Java, and Sling models. Strong understanding of AEM's replication mechanisms, including forward and reverse replication. Backend Technologies: In-depth knowledge of OSGi, Apache Sling, and Apache Oak. Experience with developing and deploying AEM solutions using Maven and other build tools. Frontend Technologies: Proficiency in HTML, CSS, JavaScript, and HTL (Sightly). Familiarity with front-end frameworks (e.g., React, Angular) is a plus. Performance and Security: Strong understanding of Adobe Dispatcher and its role in optimizing AEM performance. Knowledge of AEM security best practices, including user management, access controls, and vulnerability management. Analytics: Familiarity with Adobe Analytics and its integration with AEM for tracking and reporting. Preferred Qualifications: Adobe Certified Expert (ACE) in AEM or related certifications. Experience with CI/CD pipelines and DevOps practices in AEM. Experience with databases such as Oracle, PostgreSQL, or MongoDB Understanding of software development best practices and design patterns. Work in an agile, rapid development, and prototyping environment.

Team Manager - Practitioner Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. The positions are open to both internal and external candidates. Team Manager - Practitioner Responsibilities: * Provide American Sign Language interpreting on VRS platform. * Focus management objectives on interpreting operations. * Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI). * Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. * Supervise approximately 35 interpreting staff. * Manage the performance reviews of interpreters. * Approve the scheduling of all interpreters in all operational areas. * Coordinate with HR and Recruiting to select and hire interpreters. * Approve time and attendance, including leave, and for all interpreters as needed. * Maintain relations with local community leaders. * Work closely with the schedulers and business development team members in maintaining client service and satisfaction. * Provide direction to the interpreters for their care and well-being. * Provide accurate reports on team performance, efficiencies, and quality. * Maintain direct contact with the Regional Manager on all operations-specific issues. * Assure the Interpreting Operations Team mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive. * Partner with members of the department's support management team to accomplish department-wide initiatives * Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company. Team Manager - Practitioner Required Skills/Qualifications: * Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct * Must pass internal interpreting assessment * Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand) * Associates degree in Business Management, or comparable related experience; Bachelor's Degree strongly preferred. * At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. * Extensive knowledge of the deaf culture and interpreting professions. * Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. * Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. * Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure. * Budgeting and financial knowledge and skills for tracking operations profitability. * Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. * Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. * Knowledge of departmental operations, and organizational policies, processes, and procedures. * Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. * Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. * Human relations skills to build effective working relationships with staff, customers, and community groups and individuals. Work environment: Employees may experience the following physical demands for extended periods of time. * ASL interpreting on the VRS platform (40-50%) * Sitting, standing and walking (95-100%) * Keyboarding (40-60%) * Viewing computer monitor, videophone, and cell phone (40-60%) * Lifting computers and other equipment * Position may require some travel Compensation: * Hourly non-exempt position * Eligible for applicable differential pay and promo pay when interpreting * Not Bonus Eligible Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Medical, Dental & Vision Insurance Coverage Life/ADD & Short/Long Term Disability Insurance 401(k) Savings Plan Employee Stock Purchase Plan (ESPP) Paid Time-Off (PTO) Holidays Education Reimbursement Medical, Dental & Vision Insurance CoverageLife/ADD & Short/Long Term Disability Insurance 401(k) Savings PlanEmployee Stock Purchase Plan (ESPP) Paid Time-Off (PTO) HolidaysEducation Reimbursement

Thrive in the fast-paced start-up environment? Ready to grow your career and make your ideas count? Come join America's Job Exchange! America's Job Exchange (AJE) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards. If you have been part of a stellar Account Management team and are excited at redefining the customer experience at AJE, please read on! AJE, a wholly owned subsidiary of Navisite, a part of Spectrum Enterprise, has established itself as a leader in Diversity Recruitment and OFCCP compliance. Hundreds of Fortune 500 corporations and thousands of mid-market and small employers use AJE for candidate sourcing, diversity brand development and OFCCP compliance solutions. Millions of job seekers use AJE to find jobs and take advantage of a broad range of career management tools and services to advance their careers. For more information, please visit:**************************** Here's an overview of our exciting opportunity: As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to AJE customers. The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach. The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using AJE to manage their compliance and diversity recruiting needs. Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team. As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must. Job Description Specific Responsibilities · Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched. Respond to customer inquiries in an efficient, effective and timely manner. Engage customer in pursuit of opportunities for account growth and new business. Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base. Reviews customer's accounts to ensure accounts are set up and functioning properly. Reports any disruption in service to accounts to appropriate team members and follows through until resolved. Effectively communicate with key personnel in other departments to ensure customer accounts are up to date. Provide superior customer service. Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes. Proactively recommend enhancements to leadership to improve processes and support overall team objectives Qualifications · Extremely detail oriented · Technical competence (Excel, Microsoft Word, PowerPoint, etc) · Familiarity with or willingness to learn about OFCCP regulations · Keep up to date about product offerings as well as OFCCP regulations · Motivated, goal oriented, persistent and a skilled negotiator · High level of initiative and work well in a team environment · Excellent written and oral communication skills · Handles stressful situations and deadline pressures well · Undergraduate degree Additional Information If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you! More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise

Thrive in the fast-paced start-up environment? Ready to grow your career and make your ideas count? Come join America's Job Exchange! America's Job Exchange ( AJE ) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards. If you have been part of a stellar Account Management team and are excited at redefining the customer experience at AJE , please read on! AJE , a wholly owned subsidiary of Navisite, a part of Spectrum Enterprise, has established itself as a leader in Diversity Recruitment and OFCCP compliance. Hundreds of Fortune 500 corporations and thousands of mid-market and small employers use AJE for candidate sourcing, diversity brand development and OFCCP compliance solutions. Millions of job seekers use AJE to find jobs and take advantage of a broad range of career management tools and services to advance their careers. For more information, please visit: *************************** . Here's an overview of our exciting opportunity: As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to AJE customers. The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach. The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using AJE to manage their compliance and diversity recruiting needs. Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team. As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must. Job Description Specific Responsibilities · Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched. Respond to customer inquiries in an efficient, effective and timely manner. Engage customer in pursuit of opportunities for account growth and new business. Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base. Reviews customer's accounts to ensure accounts are set up and functioning properly. Reports any disruption in service to accounts to appropriate team members and follows through until resolved. Effectively communicate with key personnel in other departments to ensure customer accounts are up to date. Provide superior customer service. Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes. Proactively recommend enhancements to leadership to improve processes and support overall team objectives Qualifications · Extremely detail oriented · Technical competence (Excel, Microsoft Word, PowerPoint, etc) · Familiarity with or willingness to learn about OFCCP regulations · Keep up to date about product offerings as well as OFCCP regulations · Motivated, goal oriented, persistent and a skilled negotiator · High level of initiative and work well in a team environment · Excellent written and oral communication skills · Handles stressful situations and deadline pressures well · Undergraduate degree Additional Information If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you! More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Job Duties and Responsibilities Join our team to shape how we engage, retain, and delight customers at scale. We're seeking a hands-on and data-informed leader to drive customer loyalty and lifecycle initiatives that strengthen relationships, reduce churn, and enhance the overall customer experience. This role turns strategy into coordinated execution across Marketing, Customer Care, Product, and Analytics. Key Responsibilities: * Translate retention and loyalty strategies into clear action plans, timelines, and deliverables * Coordinate execution of campaigns across SMS, email, notifications, and outbound channels * Partner with Customer Care to identify recurring customer pain points and address churn drivers * Develop and execute loyalty programs, winback campaigns, and retention initiatives that increase customer lifetime value * Manage customer feedback and online review channels to strengthen brand reputation and trust * Lead root cause analysis to identify gaps and drive process improvements * Drive the adoption of new tools and CRM capabilities to enhance lifecycle and loyalty initiatives * Analyze churn, retention, and campaign performance data to identify trends and actionable insights * Build and maintain dashboards and reports to monitor key performance indicators * Recommend and implement enhancements to loyalty and retention programs based on real-world results * Collaborate with marketing, product, operations, QA, and IT to enhance processes, tools, and lifecycle programs * Maintain campaign calendars, workflow trackers, and process documentation * Communicate updates, milestones, and results clearly to stakeholders * Support team training, calibrations, and performance initiatives to drive operational excellence * Perform other duties as assigned Skills, Experience and Requirements Education & Experience: * Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience) * 3+ years of experience in customer experience, lifecycle management, loyalty program management, or related roles Skills and Qualifications: * Strong analytical skills with experience in customer insights, dashboards, and KPIs * Proven track record executing lifecycle and loyalty initiatives across multiple channels * Proficiency with CRM systems, customer service platforms, and cross-platform integrations * Excellent organization in managing complex programs, and clear, concise communication skills * Ability to collaborate effectively with cross-functional teams * Experience managing customer feedback loops and online reputation programs is a plus * Experience with CDP platforms is also a plus Visa sponsorship not available for this role Salary Ranges Compensation: $72,622.00/Year - $103,500.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

About Gen: At Gen, our mission is to create innovative and easy-to-use technology solutions that help people grow, manage, and secure their digital and financial lives. Dual-headquartered in Tempe, Arizona and Prague, Czech Republic, Gen powers Digital Freedom for nearly 500 million users in more than 150 countries through our trusted brands, including Norton, Avast, LifeLock, and MoneyLion. We serve Gen D - Generation Digital - by delivering award-winning products in cybersecurity, identity protection, online privacy, and financial wellness. We think big, innovate boldly, and operate with a shared commitment to create meaningful impact for our customers, communities, and each other. About the Role: As part of Gen's People & Culture organization, the People Experience Manager operates in an agile, product-minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end-to-end lifecycle. This role is responsible for owning, evolving, and continuously improving a defined portfolio of employee experiences (e.g., onboarding, development, performance, culture, self-service, or talent). Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data-driven, and AI-enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen's values and AI-first strategy, this role blends experience design, product management, and cross-functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale. Core Responsibilities: Deliver solutions aligned to Gen's AI-first HR strategy, integrating automation, data, and insights into daily work. Operate within agile squads or product lines, contributing to sprint planning, prioritization, and fast-cycle iteration. Partner cross-functionally (Tech, Legal, Finance, PX Product Lines, COEs, and global HR teams) to drive consistent, scalable, and high-impact employee experiences. Use data, metrics, and employee feedback to identify opportunities for improvement, simplify processes, and enhance decision-making. Model Gen's values - customer-driven problem-solving, bold innovation, scrappy execution, and collaborative accountability. Role Specific Responsibilities: Product-Oriented Ownership Own end-to-end experience design and delivery for assigned People Experience product areas. Maintain and evolve a prioritized product roadmap aligned to business strategy, employee needs, and People & Culture priorities. Translate strategy into clear requirements, backlogs, and iterative delivery plans. Agile Delivery & Ways of Working Operate within agile squads or product lines, contributing to sprint planning, prioritization, testing, and iteration. Partner with HR Technology and IT to deploy enhancements, automations, integrations, and AI-enabled capabilities. Drive fast-cycle learning through experimentation, feedback loops, and data-driven decisions. Experience Design & Continuous Improvement Map employee journeys to identify friction, gaps, and opportunities for simplification. Design digital-first, consumer-grade experiences that scale globally while allowing for local needs. Use employee feedback, operational metrics, and insights to continuously refine experiences. AI, Automation & Insights Deliver solutions aligned to Gen's AI-first HR strategy, embedding automation, intelligence, and insights into daily work. Identify opportunities to reduce manual effort, improve decision-making, and enhance employee self-sufficiency. Leverage analytics and dashboards to track performance, outcomes, and experience quality. Cross-Functional Partnership Partner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and Communications. Ensure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystem. Influence without authority to align stakeholders around shared outcomes. Change Management & Communication Lead change and adoption strategies for new experiences, tools, or process improvements. Partner with Transformation & PMO teams to support rollout, enablement, and sustained adoption. Deliver clear, empathetic, and effective communications that reinforce trust and clarity. Measurement & Impact Define success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomes. Use data to demonstrate impact, inform prioritization, and guide continuous improvement. Values & Leadership Model Gen's values: customer-driven problem solving, bold innovation, scrappy execution, and collaborative accountability. Act as a steward of employee trust, experience quality, and operational excellence. Qualifications Required 5-8+ years of experience in employee experience, HR product management, program management, or related fields. Proven experience owning and improving end-to-end HR or people-related experiences. Strong product mindset with experience building roadmaps, managing backlogs, and delivering iterative solutions. High data literacy with the ability to translate insights into action. Strong cross-functional collaboration and communication skills. Experience working in global, matrixed organizations. Preferred Experience in a technology, consumer software, or high-growth enterprise environment. Familiarity with agile methodologies, service design, or design thinking. Experience with HR systems, digital platforms, automation, or AI-enabled tools. Background in one or more PX domains (e.g., onboarding, talent, learning, culture, self-service). A Successful People Experience Manager at Gen: Thinks like a product owner and acts like a change agent. Designs simple, scalable, and human-centered employee experiences. Uses data, AI, and insights to drive smarter decisions and better outcomes. Builds strong partnerships across People & Culture and the business. Continuously iterates to improve how employees experience work at Gen. Location: Tempe, Arizona (Onsite 3 days per week) Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds. We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. CTDI is seeking an individual who has stellar leadership capabilities to fill our open Sr Operations Supervisor position. This role is responsible for overseeing all aspects of 2nd shift operations, ensuring productivity, quality, and safety standards are met. It requires strong leadership, problem-solving skills, and the ability to drive continuous improvement while maintaining a positive and engaged workforce. 2nd Shift: 3:00PM - 11:00PM, Monday-Friday Key Responsibilities: Supervise and lead 2nd shift operations team, including supervisors and hourly employees Supervise production and technical activity of production lines Monitor departmental performance metrics to ensure production requirements are met Provide the first level of support for any escalated issue during work shifts Train, motivate, and support staff in all areas of company and departmental procedures and expectations Coach and council employees on performance deficiencies and documents as required as well as provide positivereinforcement and encouragement when performance is on target Complete employee attendance and payroll requirements Prepare and administer daily performance feedback and reporting as required Foster a culture of accountability, engagement, and teamwork Ensure daily production goals are met or exceeded Monitor workflow and adjust resources as needed to maintain efficiency Implement and enforce company policies, procedures, and safety standards Maintain high-quality standards and compliance with customer requirements Review and analyze Pareto charts and other quality metrics to drive improvements Support audits and ensure zero non-conformances Identify process improvement opportunities and implement solutions Collaborate with other shifts and departments to ensure consistency and best practices Prepare and deliver shift performance reports to management Communicate effectively with corporate program managers and other stakeholders Required Skills & Experience: Proven technical aptitude Excellent interpersonal skills with the ability to motivate employees Proactive problem solving ability Strong organizational and follow-up skills Excellent analytical, written, and verbal communication skills The ability to manage multiple tasks The ability to interact with and coach team members to production goals Excellent attention to detail Good PC skills with experience in Word and Excel applications Ability to interact professionally with the customer in written and verbal communications SAP Experience Lean, Six sigma and continuous process improvement knowledge and experience Strong problem solving skills Availability to work a flexible schedule as needed, including planned and unplanned overtime which may include weekends Create and monitor KPIs as well as exceed KPIs Manage inventory control processes and drive quality through the operation Must lift objects of various shapes, sizes and weights Be able to stand, sit or walk for extended periods of time Ability to reach above head, bend, climb, push, pull, twist, squat and kneel Tolerate hot or cold warehouse environments. Required Experience: 2-5+ years leadership experience required, preferably in a high volume production environment Technical degree or certification preferred You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: Weekly pay every Thursday Monthly Incentive Bonus Positive, team-oriented, inclusive workplace Health, Dental, Vision, & Prescription Coverage Paid holidays, vacation, & sick/personal time Benefits Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Employee assistance program Flexible spending account Tuition reimbursement Work Authorization United States (Required) Must be 18 years of age Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career! CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination. This position does not qualify for visa sponsorship. CA Residents only click here to view CTDI's California Privacy Notice Agreement.

Joint Advanced Fires Senior Academic Instructor/Team Lead Schedule (FT/PT): FT Travel Required: Travel associated with JAFQC will involve 25% of duty. A current US Passport is required Shift: Day Remote Type: on-site Clearance required: Top Secret SCI Division: Aviation Description: ACT1 Federal supports the 705th Training Squadron under the 505th Command and Control Wing at Hurlburt Field, FL, in executing its mission of providing operational-level Command and Control training and expertise. This position supports advanced academics and training for the Joint Advanced Fires Qualification Course (JAFQC) as primary instructional faculty and evaluator. JAFQC is a Joint Staff directed initial qualification training course for select joint force candidates to prepare them for assignment to Combatant Command Joint Fires Elements. Additional JAFQC curriculum emphasizes Joint All-Domain Command & Control principles, multidomain synchronization of effects, and integration of classified and compartmented military capabilities to support Combatant Command objectives. Responsibilities: * Serving as a JAFQC instructor/evaluator and the team lead providing hands-on guidance, technical support, and performance evaluation of JAFQC students through all Phases of the JAFQC curriculum * Position requires performance of platform instructor duty, including lesson plan development, research, creation of instructional aids, and lesson delivery * Supporting advanced courses for lessons related to their specific area of expertise across the portfolio of courses presented by the 705th Training Squadron * Developing performance metrics, grading criteria, and evaluation standards for student measurement during practical exercises, Part Task Training, and Full Mission Training events supporting the JAFQC curriculum * Positioning may require travel and support to joint force exercises (Tier 1) as an Observer/Trainer or as a role player based on operations tempo and individual availability at the request of the Joint Staff J6 Joint Fires Integration Division * Providing fires and effects planning expertise at command and control and operational-level exercises supporting the 505th Command and Control Wing mission in a non-interference basis to JAFQC preparation and execution * Current Top Secret/SCI clearance eligibility * Master's degree or higher from a regionally accredited university or college, including Service professional military education schools * At least 24 months of experience within the past six (6) years in a joint force headquarters (Combatant Command or Joint Task Force) in the role of Joint Fires Element Chief (or Deputy); Operations Future Plans (FU-PLANS; J35); Fires and Effects Team lead; Strike Cell Director; Joint Air-Ground Integration Center Director (Deputy); or a Service Component Operations or Plans Director (i.e., J3 or J5 equivalent) * Possess a minimum of 15 years of Department of Defense military experience as a commissioned officer. Must have demonstrated the ability to instruct in a military environment; it is preferred to have at least 1 year of formal platform instruction * Verifiable Joint Qualified Officer designation (by assignment or experience) and completion of Professional Military Education for grade (Intermediate Developmental Education or Senior Developmental Education) * Demonstrated experience and personal expertise in operational level joint targeting and effects planning, synchronization, and development of Plans and Orders. Experience should include direct involvement in functional application of authorities and effects (ie, Joint Force Land Component; Joint Force Air Component; etc.) * Ability to travel to various locations within and outside the continental United States (CONUS) in performance of the tasks. Travel associated with JAFQC will involve 25% of duty. A current US Passport is required * Medical/Dental/Vision Insurance * ACT1 Employee Stock Ownership Plan (ESOP) * Company Paid Life and AD&D Insurance * Company Paid Short-Term Disability * Voluntary Long-Term Disability * Flexible Spending Accounts (FSA) * Health Savings Account (HSA) * 401K with employer match * Paid Time Off * Paid Holidays * Parental Leave * Military Leave * Education, Training & Professional Development * Voluntary Accidental Injury/Critical Illness/Hospital Care * Voluntary Pet Insurance, Legal Resources, and Identity Protection ******************************** Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. * If this position is listed as remote or hybrid, you'll periodically work from a ACT1 Federal or client site facility. * If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

is filled. The primary responsibility of this position is to direct, develop and support the sales in the daily operations and achievement of sales goals. This position is responsible for attainment of these goals by effective development and implementation of operational plans and objectives, as well as monitoring efficiency and effectiveness of the sales supervisor and staff within the organization. This person directs the scheduling and real-time management support team to help assure that all staffing and resource issues are addressed in a timely and effective manner. This position is also responsible to direct process and procedure improvement to assure the adherence and success of ongoing processes as well as assist in continual process improvement. Essential Duties/Responsibilities Provide oversight and management of daily sales operations. Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Assure sales performance goals are achieved. Coach/develop and assist Supervisors in staff management. Provide support and assistance to Supervisors and Representatives with consultative sales techniques. Coach/develop staff in providing scheduling, quality, and training and information resources for Representatives. Collect, compile and analyze data to identify opportunities for service improvement within sales. Identify variances in performance and develop personal performance plans to continually raise performance levels to align with performance standards. Identify customer impacting issues and opportunities for improvement to appropriate areas. Collaborate with peers in other departments to optimize end-to-end service delivery and support new initiatives. Responsible for managing any sales coming into the Contact Center for all departments including Sales, Technical Support, Billing and Customer Care. Other duties as assigned. Work requires weekend and/or evening work and some travel may be required Job Requirements Bachelors degree in Business or related field, or equivalent work experience 6+ years of previous sales management experience Strong staff development skills including training, coaching Organizational planning and performance management experience Strong communication and leadership skills Ability to develop and present information in order to drive decisions and action Ability to build and maintain collaborative partnerships with internal departments Excellent organizational and time management skills Ability to handle multiple projects under pressure with minimal supervision Previous knowledge and experience with contact center technology, including workforce management, quality monitoring, and ACD routing and reporting systems Excellent writing, verbal, and analytical communications skills Experience using MS Office Knowledge and experience in process improvement preferred Knowledge and experience in change management preferred Working Conditions Employee remains in the sitting position for prolonged hours. Employee is required to stand, walk use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear on a regular basis. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Working conditions may include being in an open (shared) cubicle/workspace area. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to view our benefits at: *****************************************************

is filled. The primary responsibility of this position is to direct, develop and support the sales in the daily operations and achievement of sales goals. This position is responsible for attainment of these goals by effective development and implementation of operational plans and objectives, as well as monitoring efficiency and effectiveness of the sales supervisor and staff within the organization. This person directs the scheduling and real-time management support team to help assure that all staffing and resource issues are addressed in a timely and effective manner. This position is also responsible to direct process and procedure improvement to assure the adherence and success of ongoing processes as well as assist in continual process improvement. Essential Duties/Responsibilities Provide oversight and management of daily sales operations. Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Assure sales performance goals are achieved. Coach/develop and assist Supervisors in staff management. Provide support and assistance to Supervisors and Representatives with consultative sales techniques. Coach/develop staff in providing scheduling, quality, and training and information resources for Representatives. Collect, compile and analyze data to identify opportunities for service improvement within sales. Identify variances in performance and develop personal performance plans to continually raise performance levels to align with performance standards. Identify customer impacting issues and opportunities for improvement to appropriate areas. Collaborate with peers in other departments to optimize end-to-end service delivery and support new initiatives. Responsible for managing any sales coming into the Contact Center for all departments including Sales, Technical Support, Billing and Customer Care. Other duties as assigned. Work requires weekend and/or evening work and some travel may be required Job Requirements Bachelors degree in Business or related field, or equivalent work experience 6+ years of previous sales management experience Strong staff development skills including training, coaching Organizational planning and performance management experience Strong communication and leadership skills Ability to develop and present information in order to drive decisions and action Ability to build and maintain collaborative partnerships with internal departments Excellent organizational and time management skills Ability to handle multiple projects under pressure with minimal supervision Previous knowledge and experience with contact center technology, including workforce management, quality monitoring, and ACD routing and reporting systems Excellent writing, verbal, and analytical communications skills Experience using MS Office Knowledge and experience in process improvement preferred Knowledge and experience in change management preferred Working Conditions Employee remains in the sitting position for prolonged hours. Employee is required to stand, walk use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear on a regular basis. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Working conditions may include being in an open (shared) cubicle/workspace area. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to view our benefits at: *****************************************************

is filled. The primary responsibility of this position is to direct, develop and support the sales in the daily operations and achievement of sales goals. This position is responsible for attainment of these goals by effective development and implementation of operational plans and objectives, as well as monitoring efficiency and effectiveness of the sales supervisor and staff within the organization. This person directs the scheduling and real-time management support team to help assure that all staffing and resource issues are addressed in a timely and effective manner. This position is also responsible to direct process and procedure improvement to assure the adherence and success of ongoing processes as well as assist in continual process improvement. Essential Duties/Responsibilities * Provide oversight and management of daily sales operations. * Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. * Assure sales performance goals are achieved. * Coach/develop and assist Supervisors in staff management. * Provide support and assistance to Supervisors and Representatives with consultative sales techniques. * Coach/develop staff in providing scheduling, quality, and training and information resources for Representatives. * Collect, compile and analyze data to identify opportunities for service improvement within sales. * Identify variances in performance and develop personal performance plans to continually raise performance levels to align with performance standards. * Identify customer impacting issues and opportunities for improvement to appropriate areas. Collaborate with peers in other departments to optimize end-to-end service delivery and support new initiatives. * Responsible for managing any sales coming into the Contact Center for all departments including Sales, Technical Support, Billing and Customer Care. * Other duties as assigned. * Work requires weekend and/or evening work and some travel may be required Job Requirements * Bachelors degree in Business or related field, or equivalent work experience * 6+ years of previous sales management experience * Strong staff development skills including training, coaching * Organizational planning and performance management experience * Strong communication and leadership skills * Ability to develop and present information in order to drive decisions and action * Ability to build and maintain collaborative partnerships with internal departments * Excellent organizational and time management skills * Ability to handle multiple projects under pressure with minimal supervision * Previous knowledge and experience with contact center technology, including workforce management, quality monitoring, and ACD routing and reporting systems * Excellent writing, verbal, and analytical communications skills * Experience using MS Office * Knowledge and experience in process improvement preferred * Knowledge and experience in change management preferred Working Conditions * Employee remains in the sitting position for prolonged hours. Employee is required to stand, walk use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear on a regular basis. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. * Working conditions may include being in an open (shared) cubicle/workspace area. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to view our benefits at: *****************************************************

Customer Care Supervisor Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: ***************** Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Care Responsibilities: Supervise all Customer Care members and workflows. Provide direction and training to all team members. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Customer Care Skills/Qualifications: VRS customer service and/or product knowledge. Excellent phone skills. Ability to solve customers' problems. Excellent communication skills. Cultural awareness of deaf people and fluency in American Sign Language is preferred. Listening skills. Team player. Flexible work hours/days. Work environment: Employees may experience the following physical demands for extended periods of time. Sitting, standing, and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment. Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Purple Communications is an Equal Opportunity Employer. Principals Only

Job Description Customer Care Supervisor Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: ***************** Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Care Responsibilities: Supervise all Customer Care members and workflows. Provide direction and training to all team members. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Customer Care Skills/Qualifications: VRS customer service and/or product knowledge. Excellent phone skills. Ability to solve customers' problems. Excellent communication skills. Cultural awareness of deaf people and fluency in American Sign Language is preferred. Listening skills. Team player. Flexible work hours/days. Work environment: Employees may experience the following physical demands for extended periods of time. Sitting, standing, and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment. Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Purple Communications is an Equal Opportunity Employer. Principals Only

Job Title: NOC Team Lead Department: Network Operations Center Reports To: NOC Supervisor/Manager Shift: Third Shift The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence. Key Responsibilities: Provide leadership and technical guidance to overnight NOC staff, including Engineers I/II and Technicians. Monitor network systems, infrastructure, and alarms to identify and respond to incidents promptly. Prioritize, assign, work, and track tickets, ensuring adherence to SLAs and escalation procedures. Serve as the shift escalation point for critical network issues and coordinate with cross-functional teams (e.g., Engineering, Field Ops, Vendors). Ensure accurate documentation and shift turnover notes are prepared and communicated effectively. Assist the NOC Supervisor/Manager in evaluating team performance, identifying training needs, and mentoring junior staff. Lead shift turnover process, manage escalations, and contribute to root cause analyses and problem management efforts. Uphold standard operating procedures (SOPs), compliance policies, and change management processes. Provide feedback on process improvements and participate in post-incident reviews. Qualifications: Associate's or bachelor's degree in Telecommunications, Networking, or related field preferred. 3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role. Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice). Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool). Excellent troubleshooting and analytical skills; ability to remain calm under high pressure. Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements). Effective verbal and written communication skills, especially in shift handovers and incident documentation. Willingness to work the third shift and weekends/holidays as needed. Willingness to be part of a rotating on-call. Must have demonstrated competency in all lower levels of job responsibility. Troubleshoot network (Data & Voice) incidents in a timely fashion. Prioritize network issues by severity and escalating to the appropriate level, as necessary. Resolve customer incidents via multiple communication outlets. Must have good customer service and organizational skills. Maintain status updates to internal and external customers until incidents are resolved. Perform various steps to verify levels and coordinate with Field Operations. Ability to learn and retain information in a fast-paced environment. Ability to multitask efficiently and work independently and as a team while maintaining quality service. Respond to customer requests and provide timely communication as defined by our department's policies. Experience using MS Office Suite and SharePoint. Knowledge of Telnet, SSH, RDP, and WebHTTPS is required to access devices and utilize web and CLI interfaces. Must maintain and/or exceed company QA scores. Possess the ability to take on new, demanding challenges. Demonstrate the ability to assume new levels of responsibility and deal with them effectively. Ability to accurately identify circuit types and the solution of how they are delivered. (ie, internet, transport, managed, and voice services) Conduct RFC and performance testing, adhere to SLA and MTTR policies and standards. Knowledge and experience with the ability to identify and troubleshoot faults on network-related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, microwave radios, voice (VoIP, SIP, PRI, hosted voice, and analog voice services) daily. Solid background using VISIO, Network Monitoring Software, and incident management systems. Basic knowledge of dynamic routing protocols and technologies. Basic knowledge of layer 2 switching technologies such as Q-in-Q, s-tag, c-tag, and STP. Ability to assist field personnel with hardware replacement. Ability to confirm and/or perform firmware upgrades to network devices. Knowledge of network switching functions: LNP, CNAM, CALEA, STIR/SHAKEN, etc. Ability to analyze, summarize, test, and solve issues with VoIP and TDM services, SIP, SS7, and ISDN messaging. Ability to manage assigned tasks with minimal supervision. Ability to monitor and analyze alarms via the NMS system and create tickets in the incident management system accordingly in a 24/7 environment. Assist the NOC Change Management team, as required, in determining customers impacted and the effects during network maintenance and grooming. Perform any other duties assigned by the NOC supervisor or manager. Assist in training as needed.

Job Description The Head Start Center Supervisor is responsible for managing, organizing, executing, facilitating, and directing the necessary functions of an individual Brightpoint Head Start site. The position is responsible for assuring the implementation of quality early childhood programing and family engagement within the Head Start site. Supervises site staff as assigned with the exception of Family Advocates assigned to that site. ESSENTIAL FUNCTIONS Responsible for monitoring and implementing Head Start Performance Standards, NAEYC criteria, Licensing requirements, policies, procedures and guidelines in the day-to-day operation of the Head Start Center Must work collaboratively with the Trauma Resilience Coach, Early Head Start Assistant Manager and Head Start Education Manager Responsible for ensuring that there is a quality Early Childhood Education program at the assigned site Responsible for the monitoring of Head Start classrooms Perform the duties of a Teacher at a single classroom site Must work with landlord at each site to ensure a harmonious relationship in the best interest of the Head Start program Ensure that assigned site is maintained properly; classrooms are clean and orderly, equipment and supplies are monitored, and the facility is safe for staff and children Responsible for monitoring and ensuring appropriate in-kind at the site Responsible for completing required program reports At the Brightpoint Hanna Creighton site, oversee the voucher process assuring that attendance is entered correctly Assist in site recruitment efforts; assuring full enrollment Ensure classrooms demonstrate the adult behavior indicators as outlined in CLASS, scoring at or above the benchmark of Emotional Support (6), Classroom Organization (6), and Instructional Support (3) Ensure that confidentiality is respected and maintained at all times MANAGEMENT ROLE Provide day-to-day supervision, guidance, and support to Center Support Supervisor (at larger sites), Teachers, Teacher Assistants, Food Service and Custodian ----------------------------------------------------------------------------------------------------------------- SKILLS AND QUALIFICATIONS: ELIGIBILITY REQUIRMENTS Minimum of an Associate Degree in Early Childhood Education or equivalent. A Bachelor's Degree in Early Childhood Education or equivalent preferred and 9 credits in administration, leadership, or management preferred. Three years' experience in the early childhood profession Two years' experience in an administrative/supervisory position preferred Experience with accreditation and Indiana State Licensing attainment Strong oral and written communication skills Exhibit strong organizational skills Attention to detail with ability to perform assignments efficiently and accurately Must become CPR/FA certified within twelve (12) months of employment Proficiency in Microsoft Office, Basic computer and mathematics skills. When driving for Brightpoint, the employee must have a valid Indiana driver's license and must maintain minimum liability limits of $100,000/$300,000 on auto insurance.

PT, Mon-Fri, Flexible between:4-9pm, Weekends: 9:30am-4pm or 4pm-9pm, Employee 25% Discount, Family 25% off. REPORTS TO: Manager Immediate Opening, must have Restaurant Experience and shift lead experience Salary: Hourly pay is starting at $21.00 plus tips. Tips are averaging $2.50 to $5.00 an hour more. POSITION SUMMARY STATEMENT: This position manages the staff and restaurant and ensures that shifts operate under the established guidelines. If no experience, we will train as long as you have the skills to be a shift leader. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth. Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs “culture” and mission and vision statements. Represents Firehouse Subs in a professional, positive manner at all times. Communicates effectively to the Manager any and all issues that may impact our business. Any other duties assigned by Manager. Must have the following skills Must be organized, detailed oriented, self starter Must be able to motivate team members to get things done quickly and effectively. Must be able to multitask. Great Customer service skills Manage labor based on sales Compensation: $17.00 - $23.00 per hour Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation . The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million. Our mission is to carry on our commitment to and passion for: Hearty and Flavorful Food Heartfelt Service, and Public Safety This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.