Team Manager jobs at Purple Communications

Team Manager - Practitioner - Austin, TX Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. The positions are open to both internal and external candidates. Team Manager - Practitioner Responsibilities: Provide American Sign Language interpreting on VRS platform. Focus management objectives on interpreting operations. Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI). Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. Supervise approximately 35 interpreting staff. Manage the performance reviews of interpreters. Approve the scheduling of all interpreters in all operational areas. Coordinate with HR and Recruiting to select and hire interpreters. Approve time and attendance, including leave, and for all interpreters as needed. Maintain relations with local community leaders. Work closely with the schedulers and business development team members in maintaining client service and satisfaction. Provide direction to the interpreters for their care and well-being. Provide accurate reports on team performance, efficiencies, and quality. Maintain direct contact with the Regional Manager on all operations-specific issues. Assure the Interpreting Operations Team mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive. Partner with members of the department's support management team to accomplish department-wide initiatives Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company. Team Manager - Practitioner Required Skills/Qualifications: Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct Must pass internal interpreting assessment Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand) Associates degree in Business Management, or comparable related experience; Bachelor's Degree strongly preferred. At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. Extensive knowledge of the deaf culture and interpreting professions. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure. Budgeting and financial knowledge and skills for tracking operations profitability. Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Knowledge of departmental operations, and organizational policies, processes, and procedures. Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. Human relations skills to build effective working relationships with staff, customers, and community groups and individuals. Work environment: Employees may experience the following physical demands for extended periods of time. ASL interpreting on the VRS platform (40-50%) Sitting, standing and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment Position may require some travel Compensation: Hourly non-exempt position Eligible for applicable differential pay and promo pay when interpreting Not Bonus Eligible Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Glocomms is partnered with a leading financial services organization seeking a Lead Vulnerability Management Specialist to strengthen its enterprise security posture. This role will drive the end-to-end vulnerability management program across hybrid infrastructure, including on-prem platforms, cloud environments (AWS, Azure), and poly-cloud deployments. The specialist will oversee vulnerability identification, validation, and remediation, leveraging industry-leading tools such as Qualys, Tenable Nessus, Wiz, Prisma Cloud, and CrowdStrike Falcon. Responsibilities include managing CVE lifecycle, addressing zero-day events, and implementing risk-based prioritization strategies to ensure timely remediation aligned with SLAs. The role will also enforce security hardening, guardrails, and build-breaking policies to maintain secure configurations across Windows, Linux, and Kubernetes environments. Key duties involve: Leading continuous threat exposure management (CTEM) and attack surface reduction initiatives. Driving structured process improvements for consistency in remediation workflows and owner experience. Collaborates closely with SOC, cyber defense, red team, and platform engineering groups to consolidate insights and improve enterprise-wide visibility. Developing dashboards, custom reports, and remediation progress tracking for stakeholders. Managing stakeholder communication and influencing multi-team initiatives to meet audit and compliance requirements. Utilizing automation and scripting to streamline vulnerability assessments and remediation processes. Key Qualifications: 7+ years of experience in vulnerability management or related cybersecurity roles. Strong understanding of CVE lifecycle, risk-based prioritization, and remediation SLAs. Hands-on experience with vulnerability management tools (e.g., Qualys, Tenable Nessus, Wiz, Prisma Cloud, CrowdStrike Falcon). Expertise in hybrid infrastructure, including on-prem systems and cloud platforms (AWS, Azure). Familiarity with Windows, Linux, Kubernetes, and secure configuration management. Proven ability to collaborate across SOC, engineering, and security teams. Proficiency in automation and scripting for process improvement. Knowledge of security frameworks and compliance requirements. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science or a related technical discipline or equivalent work experience is required; advanced degree preferred. This is a hybrid role based in one of the following locations: Dallas-Fort Worth (DFW), Charlotte, or the Philadelphia Metro area. Candidates must be willing to work onsite three times per week at one of these locations and must be fully authorized to work in the United States without sponsorship.

We are currently seeking an experienced Administrative Assistant for our client. This is an ideal for a proactive professional who thrives in a fast-paced environment. The successful candidate will demonstrate excellent communication skills, a strong sense of initiative, and the ability to manage competing priorities while meeting tight deadlines. Responsibilities Draft professional correspondence and formal documents Answer and manage inbound telephone calls Develop, maintain, and improve organized filing systems Support day-to-day office operations and perform additional administrative tasks as needed Qualifications Previous experience in office administration or related fields Proven ability to prioritize and multitask effectively Excellent written and verbal communication skills Strong attention to detail and accuracy Highly organized with the ability to manage multiple projects simultaneously Why This Opportunity? This role offers the chance to join a reputable organization through a contract-to-hire arrangement, providing an excellent pathway for long-term growth and stability.

Glocomms is partnered with a leading financial services organization seeking a Lead Vulnerability Management Specialist to strengthen its enterprise security posture. This role will drive the end-to-end vulnerability management program across hybrid infrastructure, including on-prem platforms, cloud environments (AWS, Azure), and poly-cloud deployments. The specialist will oversee vulnerability identification, validation, and remediation, leveraging industry-leading tools such as Qualys, Tenable Nessus, Wiz, Prisma Cloud, and CrowdStrike Falcon. Responsibilities include managing CVE lifecycle, addressing zero-day events, and implementing risk-based prioritization strategies to ensure timely remediation aligned with SLAs. The role will also enforce security hardening, guardrails, and build-breaking policies to maintain secure configurations across Windows, Linux, and Kubernetes environments. Key duties involve: Leading continuous threat exposure management (CTEM) and attack surface reduction initiatives. Driving structured process improvements for consistency in remediation workflows and owner experience. Collaborates closely with SOC, cyber defense, red team, and platform engineering groups to consolidate insights and improve enterprise-wide visibility. Developing dashboards, custom reports, and remediation progress tracking for stakeholders. Managing stakeholder communication and influencing multi-team initiatives to meet audit and compliance requirements. Utilizing automation and scripting to streamline vulnerability assessments and remediation processes. Key Qualifications: 7+ years of experience in vulnerability management or related cybersecurity roles. Strong understanding of CVE lifecycle, risk-based prioritization, and remediation SLAs. Hands-on experience with vulnerability management tools (e.g., Qualys, Tenable Nessus, Wiz, Prisma Cloud, CrowdStrike Falcon). Expertise in hybrid infrastructure, including on-prem systems and cloud platforms (AWS, Azure). Familiarity with Windows, Linux, Kubernetes, and secure configuration management. Proven ability to collaborate across SOC, engineering, and security teams. Proficiency in automation and scripting for process improvement. Knowledge of security frameworks and compliance requirements. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science or a related technical discipline or equivalent work experience is required; advanced degree preferred. This is a hybrid role based in one of the following locations: Dallas-Fort Worth (DFW), Charlotte, or the Philadelphia Metro area. Candidates must be willing to work onsite three times per week at one of these locations and must be fully authorized to work in the United States without sponsorship.

Hybrid On-Site (3 days in office) Monday-Friday 9am-6pm Tallahassee, FL |Austin TX | Wilmington, DE Litigation Management Services People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently. CSC's Litigation Management Services is seeking a Team Leader to join a high-functioning and driven leadership team. The primary objective of this individual will be to lead a team responsible for receipt and processing of high volumes of time-sensitive legal documents for our clients ranging from small business to Fortune 500 companies. This person will be responsible for ensuring that our associates are providing great customer service, while maintaining superior quality, efficiency and rapid delivery at all times. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you will be doing: Monitors team performance and conducts performance evaluations Approves timesheets and schedules Facilitates training for team members Coaches employees to drive performance Leads workgroup meetings, sets agendas and presents topics Monitors emails to ensure timely responses; re-routes or redeploys work where necessary Ensures that work is being prioritized appropriately Conducts audit reports Handles and makes decisions to resolve escalated customer issues including addressing escalations with customers. Manages projects Responsible for overall performance of their team Establishes individual and team goals Completes and administers performance reviews and salary cycle Responsible for recruitment, discipline, termination and other HR actions Develops plans and prioritization to ensure business goals are achieved; allocates resources where necessary Creates an inspiring team environment with an open communication culture Works as an integral part of the leadership team for a national network Delegates tasks effectively and sets deadlines Designs and implements process and operational policies Motivates team members to achieve objectives Listens to team members' feedback and resolves any issues or conflicts Recognizes high performance and rewards accomplishments Ensures the highest levels of productivity, service, and client satisfaction levels Organizes team-building activities What technical skills, experience and qualifications do you need?: 3-5 years of leadership experience, preferably in customer service or corporate production environment A proven history of successfully mentoring and developing employees Ability to communicate effectively verbally and via email Excellent change management skills Ability to link day-to-day activities with overarching strategic goals Strong computer skills Strong time management skills Problem solving skills Attention to detail Excellent organizational skills Solid analytical and problem solving skills #Hybrid #CSC #CSCCareers #LI-SL1

About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit ************ Role Summary: The Director, Customer Success Center is a strategic leader responsible for shaping and executing operational strategies that drive customer satisfaction, retention, and growth. This role leads a team of Customer Success professionals, ensuring consistent delivery of lifecycle engagement, proactive risk management, and operational excellence. The Director will champion process innovation, leverage data-driven insights, and foster cross-functional alignment to deliver seamless customer experiences and measurable business outcomes. Job Scope/Supervision: This role will be reporting to the Senior Director, Customer Success and will manage Customer Success Representatives (CSRs). Duties and Responsibilities: Leadership & Team Development Build, lead, and inspire a high-performing Customer Success team. Foster a culture of accountability, continuous improvement, and customer-centricity. Drive talent development through coaching, goal setting, and career progression planning. Serve as the primary escalation point for complex customer and internal issues. Operational Strategy & Excellence Design and implement scalable processes that enhance customer engagement and retention. Optimize workflows, coverage models, and resource allocation to achieve service-level objectives. Lead automation and efficiency initiatives to improve productivity and reduce operational friction. Oversee onboarding and enablement programs for new team members. Customer Success Strategy Drive execution of lifecycle programs including onboarding, adoption, renewals, and expansion. Guide strategic account reviews (QBRs), health checks, and risk mitigation plans. Ensure proactive engagement and relationship management in partnership with Sales and Partners. Monitor and report on customer health, churn risk, and success KPIs to senior leadership. Cross-Functional Collaboration Partner with Sales, Product, Marketing, and Service Delivery to align on customer needs and priorities. Represent the voice of the customer internally, influencing product and process improvements. Communicate performance insights and strategic initiatives to executive stakeholders. Required Experience/Qualifications: Bachelor's degree and 7+ years of professional experience, including 3+ years in a leadership role; or equivalent experience. Proven success leading customer-facing teams and managing enterprise-level accounts. Strong business acumen with decision-making grounded in financial and operational principles. Exceptional communication, presentation, and stakeholder management skills. Experience driving cross-functional initiatives and customer advocacy programs. Preferred Experience/Qualifications: Highly organized, resourceful, and process-oriented. Comfortable navigating ambiguity in a fast-paced, evolving environment. Familiarity with CRM platforms, customer success tools, and SaaS technologies. Strong analytical skills with ability to translate data into actionable insights. Deep understanding of customer success methodologies and engagement strategies. Hours/Travel/Shift: Standard business hours (Monday-Friday); minimal travel required. Extended periods of computer-based work. Core Competencies Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Communication: Understanding of the importance of insightful listening and communicating and ability to provide information and messages in a way that produces clarity and impact. Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization. Customer Analytics: Knowledge of technologies, techniques and practices for the evaluation of customer data; ability to analyze customer activity and demographic data for the purpose of predicting future customer behaviors and trends. Customer Behavior and Preferences: Knowledge of customer behavior and preferences; ability to predict and motivate the behaviors and preferences of existing and desired future customers, and tailor products to meet their needs. Customer Experience Management: Knowledge of customer experience management; ability to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point. Customer Retention: Knowledge of customer retention; ability to implement effective strategies and activities that promote long-term customer loyalty. Customer Segmentation: Knowledge of customer segmentation; ability to differentiate customers into meaningful groups and to establish interactions and service levels appropriate to each group. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. EEO Statement GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge. #LI-CH1 #LI-Remote

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The Manager of Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) of Optimum's customer base through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) for Overbuilder Protention, Movers, & Referral Programs among others to help ensure that Optimum meets its annual objectives. Responsibilities * Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies. * Oversee day-to-day management of cross-functional go to market for key projects. Work with product, data / business intelligence, marketing, finance & others to support the execution of the GTM strategy to ensure alignment with corporate goals. * Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction. * Help create and oversee customer referral programs that encourage existing customers and other audiences to refer new customers, boosting acquisition and brand loyalty. * Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention. * Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings. * Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements. * Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives. Qualifications * Minimum of 5 years of experience in customer engagement, product management, marketing or related fields, with a demonstrated ability to enhance customer lifetime value. * Bachelor's degree required; advanced degree preferred. * Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends. * Strong analytical skills, with the ability to interpret data and develop actionable strategies. * Proven experience collaborating with cross-functional teams and managing projects from conception to execution. * Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively. * Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges. * Experience in developing onboarding and referral programs that drive engagement and retention. * Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $150,000 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Sacramento, CA (Onsite) Monday-Friday, 9am-6pm CSC's Corporate Transactions Sacramento team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you'll be doing: • Create an inspiring team environment with an open communication culture • Develop key performance indicators and set clear team goals • Delegate tasks effectively and set deadlines • Oversee day-to-day operations • Monitor team performance and conduct performance reviews • Handle customer complaints and address escalations with customers • Design and implement process and operational policies • Full spectrum of employee management, development, and training • Motivate team members to achieve objectives • Discover training needs and providing coaching • Listen to team members' feedback and resolve any issues or conflicts • Recognize high performance and rewarding accomplishments • Ensure the highest levels of productivity, service, and client satisfaction levels • Organize team-building activities These are the technical skills, experience, and qualifications that would make someone successful: • 3 years of leadership experience, preferably in a customer service and compliance industry • A proven history of successfully mentoring and developing employees • In-depth knowledge of developing and utilizing performance metrics • Proficiency with MS Office, especially Excel • Tremendous written and verbal communication skills • Organizational and time management skills • Decision-making skills • Excellent change management skills • Strong analytical and problem-solving skills • Attention to detail At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $70,000 to $80,000. Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business needs. #CSC #CSCCareers #LI-SL1 #INDC

Job Description . Job title: Oracle CRM lead On-site/Remote: Remote Visa: USC, GC. GC-EAD, H4-EAD Experience: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. If you are interested, please send your Updated Resume with the following info at the earliest. Full Legal Name: Current City, State, Zip: Interview Availability: Start availability: Work Authorization: Phone No: Hourly Rate:

Wilmington, DE Hybrid (3 days in office and 2 days from home) Monday-Friday 9am-6pm EST CSC's Business License Insurance team is seeking a Team Leader to lead a team of Client Order Coordinators who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you'll be doing: • Create an inspiring team environment with an open communication culture • Develop key performance indicators and set clear team goals • Delegate tasks effectively and set deadlines • Oversee day-to-day operations • Monitor team performance and conduct performance reviews • Handle customer complaints and address escalations with clients • Design and implement process and operational policies • Full spectrum of employee management, development, and training • Motivate team members to achieve objectives • Discover training needs and providing coaching • Listen to team members' feedback and resolve any issues or conflicts • Recognize high performance and rewarding accomplishments • Ensure the highest levels of productivity, service, and client satisfaction levels • Organize team-building activities These are the technical skills, experience, and qualifications that would make someone successful: • 3 years of leadership experience, preferably in a customer service industry • A proven history of successfully mentoring and developing employees • In-depth knowledge of developing and utilizing performance metrics • Proficiency with MS Office, especially Excel • Tremendous written and verbal communication skills • Organizational and time management skills • Decision-making skills • Excellent change management skills • Strong analytical and problem-solving skills • Attention to detail #LI-SL1 #CSC #CSCCareers

Team Manager - Practitioner Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. The positions are open to both internal and external candidates. Team Manager - Practitioner Responsibilities: Provide American Sign Language interpreting on VRS platform. Focus management objectives on interpreting operations. Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI). Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. Supervise approximately 35 interpreting staff. Manage the performance reviews of interpreters. Approve the scheduling of all interpreters in all operational areas. Coordinate with HR and Recruiting to select and hire interpreters. Approve time and attendance, including leave, and for all interpreters as needed. Maintain relations with local community leaders. Work closely with the schedulers and business development team members in maintaining client service and satisfaction. Provide direction to the interpreters for their care and well-being. Provide accurate reports on team performance, efficiencies, and quality. Maintain direct contact with the Regional Manager on all operations-specific issues. Assure the Interpreting Operations Team mission of delighting our customers and serving our team s is realized by creating a work culture that is open, welcoming, and inclusive. Partner with members of the department's support management team to accomplish department-wide initiatives Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company. Team Manager - Practitioner Required Skills/Qualifications: Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct Must pass internal interpreting assessment Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand) Associates degree in Business Management, or comparable related experience; Bachelor's Degree strongly preferred. At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. Extensive knowledge of the deaf culture and interpreting professions. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure. Budgeting and financial knowledge and skills for tracking operations profitability. Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Knowledge of departmental operations, and organizational policies, processes, and procedures. Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. Human relations skills to build effective working relationships with staff, customers, and community groups and individuals. Work environment: Employees may experience the following physical demands for extended periods of time. ASL interpreting on the VRS platform (40-50%) Sitting, standing and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment Position may require some travel Compensation: Hourly non-exempt position Eligible for applicable differential pay and promo pay when interpreting Not Bonus Eligible Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Team Manager - Practitioner - Austin, TX Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. The positions are open to both internal and external candidates. Team Manager - Practitioner Responsibilities: * Provide American Sign Language interpreting on VRS platform. * Focus management objectives on interpreting operations. * Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI). * Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. * Supervise approximately 35 interpreting staff. * Manage the performance reviews of interpreters. * Approve the scheduling of all interpreters in all operational areas. * Coordinate with HR and Recruiting to select and hire interpreters. * Approve time and attendance, including leave, and for all interpreters as needed. * Maintain relations with local community leaders. * Work closely with the schedulers and business development team members in maintaining client service and satisfaction. * Provide direction to the interpreters for their care and well-being. * Provide accurate reports on team performance, efficiencies, and quality. * Maintain direct contact with the Regional Manager on all operations-specific issues. * Assure the Interpreting Operations Team mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive. * Partner with members of the department's support management team to accomplish department-wide initiatives * Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company. Team Manager - Practitioner Required Skills/Qualifications: * Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct * Must pass internal interpreting assessment * Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand) * Associates degree in Business Management, or comparable related experience; Bachelor's Degree strongly preferred. * At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. * Extensive knowledge of the deaf culture and interpreting professions. * Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. * Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. * Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure. * Budgeting and financial knowledge and skills for tracking operations profitability. * Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. * Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. * Knowledge of departmental operations, and organizational policies, processes, and procedures. * Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. * Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. * Human relations skills to build effective working relationships with staff, customers, and community groups and individuals. Work environment: Employees may experience the following physical demands for extended periods of time. * ASL interpreting on the VRS platform (40-50%) * Sitting, standing and walking (95-100%) * Keyboarding (40-60%) * Viewing computer monitor, videophone, and cell phone (40-60%) * Lifting computers and other equipment * Position may require some travel Compensation: * Hourly non-exempt position * Eligible for applicable differential pay and promo pay when interpreting * Not Bonus Eligible Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. **Job Duties and Responsibilities** Join our team to shape how we engage, retain, and delight customers at scale. We're seeking a hands-on and data-informed leader to drive customer loyalty and lifecycle initiatives that strengthen relationships, reduce churn, and enhance the overall customer experience. This role turns strategy into coordinated execution across Marketing, Customer Care, Product, and Analytics. **Key Responsibilities:** + Translate retention and loyalty strategies into clear action plans, timelines, and deliverables + Coordinate execution of campaigns across SMS, email, notifications, and outbound channels + Partner with Customer Care to identify recurring customer pain points and address churn drivers + Develop and execute loyalty programs, winback campaigns, and retention initiatives that increase customer lifetime value + Manage customer feedback and online review channels to strengthen brand reputation and trust + Lead root cause analysis to identify gaps and drive process improvements + Drive the adoption of new tools and CRM capabilities to enhance lifecycle and loyalty initiatives + Analyze churn, retention, and campaign performance data to identify trends and actionable insights + Build and maintain dashboards and reports to monitor key performance indicators + Recommend and implement enhancements to loyalty and retention programs based on real-world results + Collaborate with marketing, product, operations, QA, and IT to enhance processes, tools, and lifecycle programs + Maintain campaign calendars, workflow trackers, and process documentation + Communicate updates, milestones, and results clearly to stakeholders + Support team training, calibrations, and performance initiatives to drive operational excellence + Perform other duties as assigned **Skills, Experience and Requirements** **Education & Experience:** + Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience) + 3+ years of experience in customer experience, lifecycle management, loyalty program management, or related roles **Skills and Qualifications:** + Strong analytical skills with experience in customer insights, dashboards, and KPIs + Proven track record executing lifecycle and loyalty initiatives across multiple channels + Proficiency with CRM systems, customer service platforms, and cross-platform integrations + Excellent organization in managing complex programs, and clear, concise communication skills + Ability to collaborate effectively with cross-functional teams + Experience managing customer feedback loops and online reputation programs is a plus + Experience with CDP platforms is also a plus **Visa sponsorship not available for this role** **Salary Ranges** Compensation: $72,622.00/Year - $103,500.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Job Duties and Responsibilities Join our team to shape how we engage, retain, and delight customers at scale. We're seeking a hands-on and data-informed leader to drive customer loyalty and lifecycle initiatives that strengthen relationships, reduce churn, and enhance the overall customer experience. This role turns strategy into coordinated execution across Marketing, Customer Care, Product, and Analytics. Key Responsibilities: * Translate retention and loyalty strategies into clear action plans, timelines, and deliverables * Coordinate execution of campaigns across SMS, email, notifications, and outbound channels * Partner with Customer Care to identify recurring customer pain points and address churn drivers * Develop and execute loyalty programs, winback campaigns, and retention initiatives that increase customer lifetime value * Manage customer feedback and online review channels to strengthen brand reputation and trust * Lead root cause analysis to identify gaps and drive process improvements * Drive the adoption of new tools and CRM capabilities to enhance lifecycle and loyalty initiatives * Analyze churn, retention, and campaign performance data to identify trends and actionable insights * Build and maintain dashboards and reports to monitor key performance indicators * Recommend and implement enhancements to loyalty and retention programs based on real-world results * Collaborate with marketing, product, operations, QA, and IT to enhance processes, tools, and lifecycle programs * Maintain campaign calendars, workflow trackers, and process documentation * Communicate updates, milestones, and results clearly to stakeholders * Support team training, calibrations, and performance initiatives to drive operational excellence * Perform other duties as assigned Skills, Experience and Requirements Education & Experience: * Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience) * 3+ years of experience in customer experience, lifecycle management, loyalty program management, or related roles Skills and Qualifications: * Strong analytical skills with experience in customer insights, dashboards, and KPIs * Proven track record executing lifecycle and loyalty initiatives across multiple channels * Proficiency with CRM systems, customer service platforms, and cross-platform integrations * Excellent organization in managing complex programs, and clear, concise communication skills * Ability to collaborate effectively with cross-functional teams * Experience managing customer feedback loops and online reputation programs is a plus * Experience with CDP platforms is also a plus Visa sponsorship not available for this role Salary Ranges Compensation: $72,622.00/Year - $103,500.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Dedicated Midwest Team Drivers - West Jefferson, OH Swift Transportation is offering a dedicated refrigerated driving positon for an account that will run through the Midwest region of the US including but not limited to Illinois, Indiana, and Ohio. Driver will be picking up preloaded trailers with no touch freight! Day and night shifts available. Miles for Team drivers is 4,000-5,000. Automatic trucks available. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 preventable accident in the past 2 years, no major accident within 5 years. No more than 2 moving violations in the past 2 years. Must be able to pass a DOT physical and drug test Must be at least 21 years old and hold a valid Class A license Must live in IL, IN, or OH 3 months experience required

The Customer Experience Trainer is a pivotal role responsible for advancing individual employee competencies through the design and implementation of comprehensive training programs in alignment with the Company's core values. This role extends to specialized onboarding and training initiatives, particularly focusing on customer facing programs. Key responsibilities include conducting meticulous training needs assessments, crafting engaging curriculum, and delivering impactful learning sessions. The Customer Experience Trainer oversees all aspects of training interventions, ensuring their relevance and effectiveness. Key Responsibilities: * Work closely by collaborating with account management, CET Call Center management, Service Delivery management, project managers, and product development teams to understand specific training requirements. * Design and develop effective training programs aligned with the Company's core values. * Conduct thorough training needs assessments to identify areas for improvement and skill gaps. * Utilizing the current Learning Management System by creating and engaging impactful learning materials, curriculum, and resources tailored for various departments and the installer program. * Generate comprehensive reports from the utilization of LMS program training effectiveness and propose improvements for future programs. * Solicit and analyze feedback from participants to make informed adjustments and improvements to training programs. * Deliver comprehensive training sessions using various methodologies to ensure effective knowledge transfer and skill development. * Working in tandem with the Quality Assurance Coordinator by overseeing all phases of training interventions, from planning and implementation to evaluation, with a focus on Learning Management System effectiveness. * Continuously assess and adjust training strategies to meet evolving organizational needs and industry trends. * Ensure that all training activities, including installer program onboarding, comply with relevant laws, regulations, and industry standards. * Coordinate with the department's onboarding point of contact to ensure timely scheduling of the new hire training sessions in alignment with the department's training curriculum. * Collaborate with relevant stakeholders to understand company requirements and customize training content accordingly. * Maintain accurate records of all training activities, attendance, and feedback. * Periodically evaluate ongoing programs to ensure that they reflect any changes. * Stay updated on training technologies and tools, integrating relevant tools to enhance training efficiency by exploring innovative methods, such as e-learning modules, to complement traditional training approaches. Training Coordinator Skills/Qualifications: * Bachelor's Degree required. * Fluent in American Sign Language preferred * Knowledge of training/teaching methods suitable for Deaf participants * Knowledge of Learning Management System and its tools * At least 3 years of formal training or teaching experience * Work experience in a high-performing customer service or sales organization * Excellent communication skills and English reading and writing skills * Advanced use of MS Word and MS PowerPoint, Proficiency at MS Excel * Highly developed communication and coaching skills, both visual and verbal * Knowledge of Customer Satisfaction survey metrics and consult with leadership to improve services * Planning and organizational skills * Effective time management skills * Interpersonal sensitivity * Ability to develop and deliver training material via digital media Physical Requirements: Employees may experience the following physical demands for extended periods of time: * Sitting, standing and walking (95-100%) * Keyboarding (80-90%) * Viewing computer monitor and/or videophone (80-100%) * Some travel required Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Customer Care Supervisor Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: ***************** Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Care Responsibilities: Supervise all Customer Care members and workflows. Provide direction and training to all team members. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Customer Care Skills/Qualifications: VRS customer service and/or product knowledge. Excellent phone skills. Ability to solve customers' problems. Excellent communication skills. Cultural awareness of deaf people and fluency in American Sign Language is preferred. Listening skills. Team player. Flexible work hours/days. Work environment: Employees may experience the following physical demands for extended periods of time. Sitting, standing, and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and cell phone (40-60%) Lifting computers and other equipment. Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Purple Communications is an Equal Opportunity Employer. Principals Only

ZP Better Together, LLC is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: ***************** ZP Better Together, LLC' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Experience Team Member II Responsibilities: * Assisting, verifying, and validating new and current customer's required documentation for the Telecommunication Relay Services User Registration Database (TRSURD). * Preparing, Review, and perform redaction of the TRSURD documentation before the submission to the TRSURD Administrator. * Uses knowledge of H.323, SIP to support home-based users and small businesses environment. * Test and evaluates network configurations to eliminate problems and make improvements. * Assist customers with connectivity issues * Advise customers on how best to use the products or services provided. * Use technical skills to demonstrate to potential customers how and why product/services suit the end user's needs better than competitor's products * Using a "consultative" style to focus on customer's/client's particular environment and show how it best be configured for the products and services * Help the customer solve any problems that arise during product installation. * Proficient with all videophone on the market for the deaf * Support sales engineer with testing and documentation * Research patterns of common issues out in the field * Support our outreach representative out in the field * Installing as needed where an outreach installer may not be available * Provide top level technical support for all inbound callers * Resolve complex network, router and firewall support * Keep abreast of current video and technology trends * Support of Cisco products-routers, audio, and video devices. * Perform on a or several project(s) assigned by the CET Center Management Customer Experience Representative - Level II Skills/Qualifications: * Knowledge and ability to use American Sign Language (ASL) and Knowledge of Internet Video technology is a must. * Bachelor's degree in Information Technology or equivalent experience * Ability to install, configure, operate, and troubleshoot majority of home-based routers * Working knowledge of appropriate network technology and network applications such as TCP/IP * Two plus years of related experience with customer care * Customer-facing communication skills * Must be willing to work at nights and weekends. * Knowledge of P, Cisco, and MAC platforms * Industry knowledge of firewalls, routers, switches * Two plus years of technical troubleshooting experience with an emphasis on customer satisfaction * Video conferencing technical knowledge ( h.323, SIP, h.264 ) * A+ Certification a plus * Excellent presentation skills * Excellent writing and grammar skills Work environment: Employees may experience the following physical demands for extended periods of time: * Sitting, standing and walking (95-100%) * Keyboarding (40-60%) * Viewing computer monitor, videophone, and cell phone (40-60%) * Lifting computers and other equipment. * Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. ZP Better Together, LLC is an Equal Opportunity Employer. Principals Only

Job Description The Head Start Center Supervisor is responsible for managing, organizing, executing, facilitating, and directing the necessary functions of an individual Brightpoint Head Start site. The position is responsible for assuring the implementation of quality early childhood programing and family engagement within the Head Start site. Supervises site staff as assigned with the exception of Family Advocates assigned to that site. ESSENTIAL FUNCTIONS Responsible for monitoring and implementing Head Start Performance Standards, NAEYC criteria, Licensing requirements, policies, procedures and guidelines in the day-to-day operation of the Head Start Center Must work collaboratively with the Trauma Resilience Coach, Early Head Start Assistant Manager and Head Start Education Manager Responsible for ensuring that there is a quality Early Childhood Education program at the assigned site Responsible for the monitoring of Head Start classrooms Perform the duties of a Teacher at a single classroom site Must work with landlord at each site to ensure a harmonious relationship in the best interest of the Head Start program Ensure that assigned site is maintained properly; classrooms are clean and orderly, equipment and supplies are monitored, and the facility is safe for staff and children Responsible for monitoring and ensuring appropriate in-kind at the site Responsible for completing required program reports At the Brightpoint Hanna Creighton site, oversee the voucher process assuring that attendance is entered correctly Assist in site recruitment efforts; assuring full enrollment Ensure classrooms demonstrate the adult behavior indicators as outlined in CLASS, scoring at or above the benchmark of Emotional Support (6), Classroom Organization (6), and Instructional Support (3) Ensure that confidentiality is respected and maintained at all times MANAGEMENT ROLE Provide day-to-day supervision, guidance, and support to Center Support Supervisor (at larger sites), Teachers, Teacher Assistants, Food Service and Custodian ----------------------------------------------------------------------------------------------------------------- SKILLS AND QUALIFICATIONS: ELIGIBILITY REQUIRMENTS Minimum of an Associate Degree in Early Childhood Education or equivalent. A Bachelor's Degree in Early Childhood Education or equivalent preferred and 9 credits in administration, leadership, or management preferred. Three years' experience in the early childhood profession Two years' experience in an administrative/supervisory position preferred Experience with accreditation and Indiana State Licensing attainment Strong oral and written communication skills Exhibit strong organizational skills Attention to detail with ability to perform assignments efficiently and accurately Must become CPR/FA certified within twelve (12) months of employment Proficiency in Microsoft Office, Basic computer and mathematics skills. When driving for Brightpoint, the employee must have a valid Indiana driver's license and must maintain minimum liability limits of $100,000/$300,000 on auto insurance.