How to hire a quality assurance clerk

How to hire a quality assurance clerk, step by step

Here's a step-by-step quality assurance clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a quality assurance clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new quality assurance clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The quality assurance clerk hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a quality assurance clerk to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a quality assurance clerk that fits the bill.

   The following list breaks down different types of quality assurance clerks and their corresponding salaries.

   Type of Quality Assurance Clerk	Description	Hourly rate
   Quality Assurance Clerk	Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.	$12-25
   Supply Technician	In a warehouse setting, a supply technician is responsible for handling all the incoming and outgoing products, ensuring accuracy in inventory and logistics. Most of the time, they are in charge of maintaining and keeping records, loading and unloading shipments and deliveries, verifying invoices, and processing documents... Show more	$12-24
   Warehouse Worker	Warehouse workers are employees assigned to handle tasks inside the company's warehouse. They are in charge of managing the entry and exit of goods inside the warehouse, ensure that the inventory is up-to-date, and check the quality of the goods that are stored... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Package Reports
   • Quality Standards
   • ISO
   • Computer System
   • FDA
   • USDA
   • Quality Issues
   • GMP
   • RF
   • Product Quality
   • HACCP
   • Training Materials
   • Internal Audit

   Check all skills

   Responsibilities:

   • Implement and manage the TrackWise QTS system to create, track and close action items.
   • Work as inventory control for customer payroll and accounts payable checks.
   • Serve as an active member of the HACCP team.
   • Monitor that all SSOP and HACCP checks are done on the shift.
   • Perform other duties using RF scanners.
   • Follow ISO 13485 and attend necessary training.

   More quality assurance clerk duties

3. Make a budget

   Including a salary range in the quality assurance clerk job description is a good way to get more applicants. A quality assurance clerk salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a quality assurance clerk in Kentucky may be lower than in Connecticut, and an entry-level engineer typically earns less than a senior-level quality assurance clerk. Additionally, a quality assurance clerk with lots of experience in the field may command a higher salary as a result.

   Average quality assurance clerk salary

   $37,455yearly

   $18.01 hourly rate

   ---

   Entry-level quality assurance clerk salary

   $26,000 yearly salary

   Updated December 23, 2025

   Average quality assurance clerk salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Connecticut	$45,986	$22
   2	New York	$42,506	$20
   3	Massachusetts	$42,446	$20
   4	California	$39,665	$19
   5	North Carolina	$36,899	$18
   6	Georgia	$36,463	$18
   7	Michigan	$35,601	$17
   8	Arizona	$35,387	$17
   9	Ohio	$35,125	$17
   10	Texas	$35,012	$17
   11	Tennessee	$34,763	$17
   12	Louisiana	$34,476	$17
   13	Indiana	$34,358	$17
   14	Florida	$34,210	$16
   15	Illinois	$33,711	$16
   16	Iowa	$33,233	$16

   Average quality assurance clerk salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Guidehouse	$66,883	$32.16	12
   2	Akorn	$55,591	$26.73
   3	Softpath System	$54,391	$26.15	2
   4	BD	$50,231	$24.15	14
   5	Barnes Group	$45,988	$22.11	2
   6	Nordson	$45,732	$21.99
   7	Grace Health	$43,741	$21.03	3
   8	Eaton	$42,938	$20.64	52
   9	Precision Castparts	$42,187	$20.28	31
   10	Kaman	$41,915	$20.15	1
   11	TPI	$39,721	$19.10	17
   12	Freedom Graphic Systems	$37,718	$18.13	2
   13	Graphic Packaging International	$37,411	$17.99	7
   14	Aldridge Pite	$37,369	$17.97	2
   15	Optimum Nutrition	$36,998	$17.79	5
   16	Bertelsmann	$36,928	$17.75	6
   17	Modine Manufacturing	$36,303	$17.45	13
   18	The Coca-Cola Company	$35,820	$17.22	20
   19	The Greenbrier Companies	$35,562	$17.10
   20	Upper Deck	$34,794	$16.73	6

4. Writing a quality assurance clerk job description

   A good quality assurance clerk job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a quality assurance clerk job description:

   Quality assurance clerk job description example

   Vaccination Policy Notice:
   New hire workers, regardless of work location or job responsibilities, must be vaccinated before beginning employment. Please note that the positions on this team cannot offer any accomodations, so exceptions to the vax policy cannot be granted.
   
   Position Notes:
   These roles are hybrid and workers will be expected to be onsite in downtown St. Paul 60-80% of the time and will work from home the remainder of the time. These roles are to assist with the busy season and are potentially contract to hire. Conversion will be based off of performance and available FTE openings. It is expected that during the training period, workers will be working a fixed schedule 8:00-4:45pm with Training period 8:00-4:45pm; then flexibility w/ core hours 7am-6pm| M-F | Unpaid Lunch.
   
   Please note these openings will be focused on billing/QA. Very little to no phone work will be required.
   
   These roles could be on the phones up to (7 hours/day). The manager expects that they will be on the phones all day Mondays (8 hours) and half of the day Tuesday (4 hours), but this could vary. Anticipated 80% processing and 20% phones.
   
   Position Summary:
   Affinity Customer Service is an exciting division that aligns with our corporate efficiency goals otherwise known as Vision 2020. This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations. We're looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding of both the Financial Institution and Employer markets including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance. Service oriented phone skills are required for outbound calling. This position is approx 80% processing and data entry work and 20% phone work, both inbound and outbound, to provide service directly to our customers.
   
   Responsibilities included but not limited to:
   Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.
   Prepare and manage customer correspondence including, but not limited to creating customer letters, emails, spreadsheets.
   Fulfill customer service requests for kits, forms, brochures, rate charts and confirmations via mail, email and fax.
   Edit, proof, and perform quality checks on documents prepared within work team.
   Use sound judgement to research and resolve problems that inhibit processing.
   Place Outbound administration follow up calls. Support Inbound call center overflow calls as scheduled or as needed to support volume spikes ensuring service level agreements are achieved.
   Support and respond to team Inbox.
   All tasks must adhere to department quality standards and be completed within service level obligations.
   
   Qualifications:
   Strong data entry skills which include speed and accuracy.
   Ability to navigate multiple windows-based systems simultaneously
   Excellent communication skills both verbally and written.
   PC skills, including working knowledge of Microsoft Word and reading and creating Excel spreadsheets.
   Good problem-solving skills and attention to detail with ability to apply good judgement to situations.
   Strong customer focus on both internal and external customers.
   Ability to prioritize, manage time, and rapidly change focus as determined by business need.
   Ability to work effectively both individually and in a team environment.
   Solid work ethic combined with professionalism and a positive 'can-do' attitude.
   Ability to perform within established department goals including quality assurance (QA).
   Willingness to suggest new ideas, processes and procedures.
   Flexibility to work overtime during peak volumes.
   Physical job requirements:
   Ability to work at least 40 hours per week
   Ability to utilize keyboard, mouse and computer for up to 7 hours per day
   Ability to utilize phone for approximately 7 hours per day
   Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday
   The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   Start Date - End Date:
   Sep 26, 2022 - Dec 23, 2022

   Copy this example

   

5. Post your job

   To find quality assurance clerks for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any quality assurance clerks they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level quality assurance clerks with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your quality assurance clerk job on Zippia to find and recruit quality assurance clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit quality assurance clerks, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new quality assurance clerk

   Once you've selected the best quality assurance clerk candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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