DoS Technical Help Desk
Remote support specialist job in Bossier City, LA
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Interim Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Problem Resolution, Technical Troubleshooting, Troubleshooting
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA.
At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.
In this role, a typical day will include:
Collaborating with the Department of State to solve simple to complex IT issues
Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP).
Documenting detailed, specific work notes regarding the interaction with the customer.
Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Routing calls to product line specialists, application, or system support specialist when appropriate
Your success will be measured through satisfactory attainment of customer service level agreements
WHAT YOU'LL NEED:
High School Diploma
3 or more years of related experience
Demonstrated experience using technical troubleshooting techniques to assist customers with resolution
An Interim Secret level clearance with an ability to obtain and maintain a Secret Level Clearance
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
Ability and willingness to work any shift during a 24/7/365 operation
Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility
Work Environment:
Remote opportunities available upon approval
EVEN BETTER IF YOU ALSO HAVE:
HDI-SCA certification or ability and willingness to obtain within 1 year of hire
ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire
WHAT GDIT CAN OFFER YOU:
401K with company match
Customizable health benefits packages
Collaborative teams of highly motivated critical thinkers and innovators
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees
Not sure this job's the one for you? Check out our other openings at gdit.com/careers.
The likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Hybrid
Work Location:
USA LA Bossier City
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Auto-ApplyIT Help Desk Support Level 2 - MSP
Remote support specialist job in Shreveport, LA
Our client is a leading IT Solutions Company located in Shreveport, LA and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Required to have worked in an MSP environment in the past to be considered.
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Support Level 2 - MSP
Remote support specialist job in Shreveport, LA
Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Required to have worked in an MSP environment in the past to be considered.
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Analyst - Prog Support
Remote support specialist job in Shreveport, LA
Description & Requirements Maximus is searching for an Analyst - Prog Support. This is a fully remote role. is contingent upon contract award* Must have the ability to pass a federal background check. requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Perform various analytical functions in support of the project while ensuring that corporate project management standards and procedures are followed.
- Coordinate activities between the client, business, and technical stakeholders.
- Adhere to relevant government requirements and develop the necessary reports to meet service level agreements (SLAs).
- Maintain various reports for client review and compliance.
- Facilitate meetings and calendars as necessary.
- Prepare and distribute meeting minutes.
- Monitor and report on the status of activities on the project including; reviewing the monthly cost, schedule, and performance.
- Act as a liaison between teams.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
55,000.00
Maximum Salary
$
70,000.00
Easy ApplySoftware Support Tier I
Remote support specialist job in Shreveport, LA
The Software Support Tier I serves as the Company's first point of contact for incoming customer calls regarding the Company's products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position. The Software Support Technician I must be an active listener who can calmly handle emotional customers and de-escalate conflicts since many issues arise because a pharmacy (our customer) is attempting to resolve an issue for the pharmacy's customer who is standing in front of them.
Key Duties
* Responds daily to incoming customer questions and emails relating to issues or questions about the Company's various software and hardware products or other services by identifying and resolving the issue(s).
* Provide user support on company-supported applications and platforms.
* Independently resolve software issues and enjoy boosting customers' satisfaction with Company.
* Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software.
* Document and maintain detailed records in our internal ticketing system of all interactions with customers.
* Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue.
Education/Training
* Associate degree in computer science, business management or related field preferred
* Or High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center.
Required Work Experience/Skills
* Strong oral and written communication skills
* Strong interpersonal, active listening, de-escalations, and empathic skills needed to
* Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company's products, equipment, and services quickly and effectively.
* Ability to work as part of a team and collaborate effectively with coworkers.
* Working knowledge of Microsoft Office Suite of Products.
* When applicable, the ability to use prior case history to determine the next step.
* Write clear, concise, and factual notes to the customer file regarding customer conversations or contact.
* Self-motivated to become more knowledgeable about the Company's products and services, as well as the pharmaceutical industry.
* Proven ability to balance, prioritize and organize multiple tasks.
* Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift.
* Ability to prioritize and complete all work tasks with minimal supervision.
* High level of professionalism and strong personal interaction skills.
Preferred Work Experience/Skills
* Previous call center experience with supporting Pharmacy Management Software
* Preferred but not required, experience working as a Pharmacy Technician or other role
Discretionary Judgment
* Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services.
* Uses good judgement and possesses ethical work values.
Physical Demands, Working Conditions, and General Employment Guidelines
* Moderate to high levels of stress may be experienced in the performance of the job.
* Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending.
Equipment
* Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
* Must have internet access
Safety to Self and Others
* Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.
Working Conditions/Hazards
* Position is performed in an open office environment or approved remote work location.
Work Location
● RedSail Technologies Offices Spartanburg, SC - Onsite and Shreveport, LA -Onsite
Software Support Analyst I
Remote support specialist job in Shreveport, LA
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-exempt
DEPARTMENT: Public Sector Operations
REPORTS TO: Support Manager
SUPERVISORY RESPONSIBILITIES: No
TRAVEL: up to 10%
SUMMARY OF POSITION:
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the Support Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Associate's degree or higher from a college or university is preferred.
IT Support Engineer II, OTS
Remote support specialist job in Shreveport, LA
About Operations Technology Solutions (OTS) Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- 3+ years of IT client, server, and network service delivery experience
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
Preferred Qualifications
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Lexus Delivery/Technical Specialist
Remote support specialist job in Bossier City, LA
Job Description
Here at Lexus of Shreveport / Bossier City, we are looking for a good person, looking for a home. Ensure your continued success by joining our accomplished company. We offer an outstanding training program, competitive pay with benefits and all around great work environment.
The Delivery/Technology Specialist job:
The Lexus Delivery/Technology Specialists will introduce customers to their new cars and review the features of each vehicle at the time of their delivery. The Lexus Delivery/Technology Specialist will serve as a resource for customers who have any questions about how to use the advanced functions of their vehicle, navigation system, and the new Lexus Enform telematics system.
This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position. Must be savvy with technology and the use of current technological systems. Must be able to manage time well with appointments and projects for the dealership at the same time. Must have a high level understanding of customer service and be able to deliver needed information in a professional, patient and courteous manner.
Why Lexus of Shreveport / Bossier City is a Great Opportunity:
1) Unique and valuable product offering a clear advantage in the industry.
2) We are a growing and profitable company with opportunities for career advancement.
3) Management appreciates and recognizes the accomplishments of it's staff.
4) Excellent experienced support staff.
5) Due to our strong community ties, we have a strong customer referral network at hand.
Qualifications:
Must have strong desire to succeed.
Good communication skills.
Valid Driver's License.
Prior experience working with customers a plus but not required.
Should be well dressed at all times.
Please Contact James or Courtney at ************ Ext 411
Help Desk Specialist/System Administrator
Remote support specialist job in Haughton, LA
Job DescriptionSalary:
What company will I be working for?You will be working for a national security services firm, providing cutting-edge services across DoD and other agencies. At Inflow,we believe in making it matter for every employee, every customer, and every mission we support.That means that we put employees first, providing both innovative benefits and great technology. Check out********************************* learn more about what its like to be an Inflowee.
What level Clearance do I need?You must possess an active Top Secret/SCIclearance.
What will I be doing? You will support providing Advisory and Assistance Services (A&AS) and limited non-A&AS support and expertise to assist the Standoff Munitions Application Center (SMAC) component of Joint-Global Strike Operations Center (J-GSOC) forces at Barksdale AFB, LA, along with other areas/locations CONUS and OCONUS, including deployed locations. In this role, you will:
Provide installation and maintenance of communications units to ensure unbroken access to classified and unclassified Internet Protocol and telephone networks
Maintain inventories of all communications equipment, provide on-site repair, track completion of all communications-related projects and provide client services to both Government and customer personnel
Provide subject matter expert (SME) advice and assistance in and with the development, design, installation and security of emerging SMAC capabilities and facilities
Remove, repair, and replace assemblies and subassemblies to optimally sustain voice, data, and video networks. This includes VOIP telephones and all VTC systems
Establish priorities, maintain, test, troubleshoot and repair network systems equipment and circuits
Isolate malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment
Monitor performance of systems and circuits
Coordinate with outside units, coalition forces, DoD agencies and other service providers to analyze and isolate performance faults and implement corrective actions
Check equipment for serviceability and perform preventative maintenance
Isolate faults by coordinating with commercial service providers and depots to test system components and assembly
Troubleshoot and analyze unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommend acquisitions or equipment, software and/or hardware which will resolve operational problems
Survey systems operation to identify and anticipate potential problems which could lead to loss or serious interruption of service
Identify corrective or preventative procedures and take actions to rectify immediate problems and prevent future occurrences
Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, system software and application programs
Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation
Provide proactive consultation and instruction with system users to ensure seamless implementation of changes
Troubleshoot complex problems and provide support in a manner that minimizes interruptions in the customers ability to carry out business
Coordinate with other IT specialist and management in identifying and correcting unusual or unprecedented problems and provide innovative approach to solving them
Test and evaluate current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation
Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology
Assess vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated
Develop standard procedures for account establishment, system maintenance, and system recovery
Establish controls for data privacy and security in management information systems
Participate in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities
Work with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology
Work with Joint Interference Control Officers (JICO) to help develop plans, architecture, and tests to ensure current and future standoff weapon datalink communications are being met
Administer and manage the overall SMAC IA program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs. Coordinate with base and MAJCOM IA managers to ensure unit compliance
Perform System administrator duties as necessary, as well as perform tasks required to maintain, manage, and support all computers and network systems used in SMAC, to include but not limited to NIPRNet, SIPRNet, and JWICS.
Other duties as assigned
What experience, training, and education do I need?
You mustmeet theminimumrequirements:
Information Assurance Technical (IAT) Level II certification pursuant to DODI 8570.01 (CCNA, CYSA+, CND, Security+, etc.)
Associate's degree or higher in Technology, Engineering, or Computer Information Systems related field
Five (5) years of relevant experience in the Air Force Specialty Code (AFSC) 3D1X /3D0X, Cyber Transport Systems, or an equivalent field. Note: Education requirement can be waived if the personnel has more than ten years of experience
Five (5) years of relevant experience with the following: Analyzing, explaining, and implementing new technology; evaluating the possible impacts of said new technology on organization missions; developing comprehensive strategies to satisfy requirements; and Offering alternative approaches in operating systems development and problem resolution
Demonstrated experience with or operational knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods and project management principles and methods sufficient to plan and coordinate the installation of new products and equipment
One (1) year of relevant experience with executing Risk Management Framework (RMF) processes as a primary duty or task and demonstrated knowledge of processes within the RMF
Demonstrated experience with installing, maintaining, and modifying computer and network systems and provide advice respecting new system needs based on mission requirements
Demonstrated experience with maintaining, troubleshooting and configuring Network Appliances, Servers and Virtual Desktops
Demonstrated proficiency in executing Transient Electromagnetic Pulse Emanation Surveillance Technology (TEMPEST) certifications and understanding of TEMPEST restrictions within a Sensitive Compartmented Information Facility (SCIF) and Special Access Program Facility (SAPF)
Two (2) years of demonstrated relevant experience using a high-level programming language, primarily LINUX
Possess working knowledge of and/or one year experience developing or coding in LINUX, JAVA, C, C++ or similar environment as primary duty or task
ActiveTop Secret/SCIclearance
Where is the client site that I would be working for?You will be working in Barksdale AFB, LA, address disclosed after your clearance is verified.
Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By submitting your application for a position at Inflow, you acknowledge and consent to our participation in the E-Verify program. If selected for hire, you will be required to provide specific documentation to establish your identity and eligibility to work in the United States, as required by federal law.
Customer Service
Remote support specialist job in Carthage, TX
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Lead Helper
Remote support specialist job in Mansfield, LA
Responsible for observing and complying with all safety and project rules. * Leads Safety Task Assignment Meetings * Follows direction from supervisor * Performs other duties as required Essential Skills, Knowledge, and Abilities: * Organization and time management
* Active listener
* Good decision making abilities
* Able to troubleshoot and come up with solutions
* Ability to plan and execute
* Customer service oriented
* Ability to work with others - team player
* Good communication skills with co-workers and supervisors
* Commitment to Zachry values and safety rules and regulations
* Use basic mathematics to resolve problems.
Valued but not required skills and experience:
* Former Zachry employee
* Formal education/degree/certificate in construction, technical or trade school
* Basic computer competency
Physical demands and work environment:
* Physical demands: Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull: objects, materials, controls and tools. May be required to lift, carry and move up to 25lbs. Will occasionally work at heights, climb ladders and stairways and work off of platforms. Will use vision abilities to focus, see short and long distances, colors, depth perception and peripheral vision. Will be required to wear personal protective equipment (PPE) including but not limited to: hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves and steel-toe boots.
* Work environment: Weather will range from warm to extremely hot and usually dry. Occasional cool days and rain. Noise levels will be moderate to high. Job site will contain light to heavy equipment vehicles, small to large equipment, materials, communication equipment and tools. People standing, walking, sitting, signaling and talking. Bells, whistles and alarms.
ZACHRY is dedicated in providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.
Auto-ApplyLead Helper
Remote support specialist job in Mansfield, LA
Responsible for observing and complying with all safety and project rules. · Leads Safety Task Assignment Meetings · Follows direction from supervisor · Performs other duties as required
Essential Skills, Knowledge, and Abilities: · Organization and time management
· Active listener
· Good decision making abilities
· Able to troubleshoot and come up with solutions
· Ability to plan and execute
· Customer service oriented
· Ability to work with others - team player
· Good communication skills with co-workers and supervisors
· Commitment to Zachry values and safety rules and regulations
· Use basic mathematics to resolve problems.
Valued but not required skills and experience:
· Former Zachry employee
· Formal education/degree/certificate in construction, technical or trade school
· Basic computer competency
Physical demands and work environment:
· Physical demands: Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull: objects, materials, controls and tools. May be required to lift, carry and move up to 25lbs. Will occasionally work at heights, climb ladders and stairways and work off of platforms. Will use vision abilities to focus, see short and long distances, colors, depth perception and peripheral vision. Will be required to wear personal protective equipment (PPE) including but not limited to: hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves and steel-toe boots.
· Work environment: Weather will range from warm to extremely hot and usually dry. Occasional cool days and rain. Noise levels will be moderate to high. Job site will contain light to heavy equipment vehicles, small to large equipment, materials, communication equipment and tools. People standing, walking, sitting, signaling and talking. Bells, whistles and alarms.
ZACHRY is dedicated in providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.
Auto-ApplyDonor Support Specialist
Remote support specialist job in Shreveport, LA
Job Details SHV - Shreveport, LA $14.43 - $14.43 HourlyDescription
LifeShare is seeking an enthusiastic Donor Support Specialist to provide logistical and administrative coordination support to maximize blood collection opportunities. The Specialist will attend blood drives and other community events to educate the public on the importance of giving blood and encourage individuals to donate; assist in preparing and distributing marketing print materials; maintain inventory of promotional items; and reference community, church and school monthly event calendars to schedule/coordinate blood drives.
Join us in our important mission to connect donors and the lives they impact.
The ideal candidate has experience in an office setting and a background or interest in community outreach, marketing or public relations. They demonstrate of positive approach to donors, drive chairpersons and other team members and have a passion for service to our community. Travel throughout the surrounding community is required; must have reliable transportation, a current valid driver's license and satisfactory driving record.
Beginning rate of pay is $12 - 13 per hour, commensurate with experience. LifeShare offers a generous benefits package, including free medical, life and disability insurance; employer contributions (6%) to the 401(k) retirement savings plan, paid time off, and employee wellness program.
GIVE BLOOD. SHARE LIFE.
Qualifications
KNOWLEDGE / SKILLS / ABILITIES:
High School diploma or equivalent
Prior office experience preferred
Ability to use a computer to retrieve or record donor information
Good verbal communication skills and telephone etiquette
Must be self-motivated with the ability to work well with little or no direct supervision
Must demonstrate a positive approach toward donors, drive chairpersons and the community, acting in a professional manner at all times
Ability to learn and utilize Microsoft Office suite (Word, Excel, Outlook)
Ability to maintain confidentiality of Company and donor information
PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:
Work may be performed in-center or at a remote worksite.
Work may be performed indoors or outdoors with exposure to seasonal weather elements.
Work may require long periods of standing at community blood drives.
Must be able to perform duties which require sitting at desk or workstation, talking on the telephone and using computer to retrieve or input data.
Low risk of exposure to infectious disease from contact with human blood and blood components while at blood drives.
Irregular hours, including evenings and weekends.
Requires travel within the community to events; must have reliable transportation, possess a valid driver's license and be insurable by our commercial auto insurance carrier.
The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Field Specialist (Service Technician)
Remote support specialist job in Bossier City, LA
Would you like to ensure high-quality and safe logistics for our chemical operations? Do you enjoy working as a team to deliver exceptional customer service Our Upstream Chemical Team uses technology consisting of chemistry, knowledge expertise, intelligent property. Correct application methods and monitoring to improve the process treatment applications at refinery and industrial plants, providing value to our clients. Our team has an essential role in ensuring the safe and efficient delivery of our products to our customer location.
Deliver a flawless service to our customers
You will be responsible for:
* Under supervisor direction provides support to measure product performance of existing programs; conducts and reports product field test results.
* Monitors product tests and operating parameters and records and/or communicates results to supervisor. Conducts maintenance on equipment as directed.
* Completes product inventory management practices, which may include inventory reporting, ordering, and delivery.
* Conducts all business activities in accordance with Baker Hughes HSE policies, Legal Compliance requirements and Baker Hughes Core Values.
Fuel your passion
To be successful in this role you will:
* General knowledge of basic processes and business principles.
* Knowledge of chemistry, materials, process flows and petroleum engineering concepts.
* Ability to work and communicate well with others.
* Qualifications Two-year Technical College Degree or equivalent preferred.
* Successfully completes required training through participation in the LEAD-Field Specialist Development Program, which includes in-depth training activities focused on HS&E, compliance, oilfield industry and basic product line products and services.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* This role will be Monday-Friday with occasional overtime
* Flexible to work weekends if need be.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
* Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Auto-ApplyEnvironmental Field Specialist
Remote support specialist job in Bossier City, LA
The Environmental Specialist will assist other environmental team members with field visits, data collection and reporting necessary to support a variety of environmental compliance needs for customers. The Environmental Specialist will be a champion of our company core values while maintaining internal and external customer engagement and satisfaction.
Some responsibilities include:
* Conduct desktop research to identify the potential presence of wetlands and other sensitive habitats within project areas.
* Assist in conducting wetland delineations in accordance with USACE Wetland Delineation Manual and applicable Regional Supplements.
* Support the collection and analysis of field data related to soil, vegetation, and hydrology to determine wetland boundaries and classifications.
* Contribute to the preparation of detailed wetland delineation reports, maps, and supporting documentation for regulatory permit applications.
* Collaborate with senior level Environmental Field Specialists in conducting wetland delineations to ensure accurate data collection, reporting consistency, and compliance with regulatory standards.
Job Requirements
* Associate's or Bachelor's degree from an accredited university with a major in Environmental Science or related field
* Previous industry experience - preferred
* Familiarity with Section 404 of the Clean Water Act - preferred
* Previous experience in wetland delineations, identification of hydric soils and plant species, and ArcGIS suite - preferred
* May require occasional travel and overnight stays to various customer field sites
Why work for Fenstermaker?
Our success is based on establishing lasting partnerships and providing innovative, high-quality products and services. We conduct our business ethically, honestly and with integrity in everything we do.
Our core values define the way we do business.
Family
We treat everyone like family and put people over policy.
We place an emphasis on safety and are supportive and empathetic in rough times.
One Company
We leverage our multi-disciplinary strength to benefit our clients.
We communicate, collaborate and execute together, as a team.
Customer Obsessed
We treat others the way they want to be treated - with respect.
We create unforgettable experiences and build lasting relationships and establish partnerships.
Growth Mindset
We believe growth creates opportunity and gives us the capability of building long-term careers.
Be Different
We encourage and reward innovation.
We serve our clients in ways that make the competition irrelevant.
We create a unique experience for our team members.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
IT Engineer
Remote support specialist job in Shreveport, LA
We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
Nettech, a New Charter Technologies company, is seeking a highly skilled IT Engineer to join our dynamic technology team. Other companies may call this role a IT Analyst, IT Support Specialist, Technical Support Engineer, Systems Engineer, or Network Engineer. In this role, you'll provide technical support, perform network and systems maintenance, and ensure smooth IT operations for small to medium-sized business environments. You'll troubleshoot everything from Level 1 support (password resets, user access, OS issues) to advanced Level 3 engineering tasks such as Windows Server administration, firewall configuration, and LAN/WAN troubleshooting.
The ideal candidate is a hands-on problem solver who thrives in fast-paced environments, enjoys working with people, and takes pride in delivering exceptional IT service and customer satisfaction.Key Responsibilities
Provide Tier 1-3 IT support including Windows desktop, server, and network troubleshooting.
Maintain and troubleshoot Windows Server 2016/2019, Active Directory, DNS, DHCP, and Group Policy.
Configure, maintain, and troubleshoot firewalls, routers, managed switches, and Wi-Fi networks (SonicWall and Meraki experience preferred).
Support users in Office 365 / Microsoft 365 environments, including Exchange, Teams, and SharePoint.
Manage and support end-user devices such as laptops, desktops, printers, mobile devices, and peripherals.
Install and support network-based antivirus and endpoint protection solutions (SentinelOne, Sophos, Bitdefender, Webroot, etc.).
Provide remote desktop and virtualization support (VMware, Citrix, or Hyper-V).
Use network monitoring tools to identify, analyze, and resolve system alerts.
Document issues, solutions, and procedures in the company's ticketing and time management systems.
Communicate technical information clearly and effectively to non-technical users.
Participate in IT projects, infrastructure upgrades, and system optimizations.
Required Qualifications
4+ years of IT experience in Helpdesk, Service Desk, or Field Support roles.
1+ year of field support experience (on-site technical work).
Strong working knowledge of Windows 10/11, hardware diagnostics, and system configuration.
Experience supporting users in Office 365 and Active Directory environments.
Proficiency in LAN/WAN technologies, network connectivity, and remote access troubleshooting.
Experience supporting mobile devices, Wi-Fi, and VPN connections.
Familiarity with virtualization (VMware, Citrix, or Hyper-V).
Excellent communication, documentation, and customer service skills.
Detail-oriented, self-motivated, and proactive in identifying process improvements.
Preferred Skills
Experience with firewall management (SonicWall, Meraki).
Exposure to network security, endpoint protection, and cloud environments.
Background in managed IT services (MSP) or multi-client support environments.
Certification(s) such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or VMware VCP are a plus.
What We Offer
Competitive salary ($60,000-$80,000) based on experience and qualifications.
Comprehensive health, dental, and vision insurance.
Ongoing training, certification support, and professional growth opportunities.
A collaborative, people-first culture focused on teamwork and innovation.
NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.
We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we're competitive and that we can meet the challenges of today's fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.
Nettech is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Auto-ApplyIT Help Desk Support Level 2 - MSP
Remote support specialist job in Shreveport, LA
Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of aHelp Desk Support Level IITechnician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Required to have worked in an MSP environment in the past to be considered.
Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Shreveport, LA
Hardware Support
Remote support specialist job in Shreveport, LA
The Hardware Support employee will provide our customers with in-depth troubleshooting and hardware support. You need to be willing to learn and adapt to new concepts, provide exceptional customer services, and support a variety of applications and hardware.
Key Duties
● Responding to help desk tickets and phone calls from pharmacies in a timely manner.
● Troubleshooting and resolving technical issues related to printers, computers, interfaces, and networking equipment used in the pharmacy.
● Consulting with pharmacy staff to optimize their technology setup and make recommendations for improvements.
● Providing training to pharmacy staff on how to use various software applications and hardware devices.
● Documenting technical support activities and maintaining detailed records of all interactions with pharmacies.
● Providing superior customer service and ensuring a positive experience for all pharmacy staff who interact with the technical support team.
● Collaborating with other technical support team members to resolve complex issues and ensure continuity of service.
● Identifying recurring technical issues and reporting/working to develop permanent solutions to prevent them from happening in the future.
● Participating in regular meetings and training sessions to stay up to date on technical support best practices and industry trends.
Education/Training
● Minimum of a High school diploma or equivalent required
● 2 + years of experience in IT systems and installation/application support.
● 1 + year of experience in a remote IT Help Desk environment.
Required Work Experience/Skills
● Strong technical knowledge of computers, printers, and networking equipment commonly used in small businesses.
● Previous experience providing technical support in a customer-facing role, healthcare or pharmacy setting a plus.
● Knowledge of security best practices related to protecting sensitive healthcare data.
● Excellent communication and interpersonal skills to effectively communicate technical information to non-technical users and build positive relationships with pharmacy staff.
● Ability to work independently and prioritize tasks in a fast-paced, dynamic environment.
● A commitment to providing exceptional customer service and ensuring a positive experience for all pharmacy staff who interact with the technical support team.
● Ability to learn quickly and stay up to date on new technologies and products relevant to pharmacy operations.
Preferred Work Experience/Skills
● Excellent phone communication skills, including a professional and confident speaking tone.
● Ability to efficiently manage time and multi-task.
Discretionary Judgment
● Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services.
● Uses good judgement and possesses ethical work values.
Physical Demands, Working Conditions, and General Employment Guidelines
● Low-Moderate levels of stress may be experienced in the performance of the job.
● Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.
Equipment
● Daily use of the Microsoft Teams (phone), computer, and other routine office equipment
● Must have reliable high-speed internet access.
Safety to Self and Others
● Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.
Working Conditions/Hazards
● Position is performed in an open office environment or approved remote work location.
Work Location
● RedSail Technologies Office Spartanburg, SC - Onsite and Shreveport, LA -Onsite
Lead IT Specialist - Software Governance
Remote support specialist job in Shreveport, LA
Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities.
Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement.
This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization.
This is a remote position
Essential Duties and Responsibilities:
- Manage the intake process, risk assessment, and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues; coordinate multi-team resolution.
- Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001).
- Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams.
- Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SMEs and internal stakeholders.
Job-Specific Essential Duties and Responsibilities:
- Manage the intake process, risk assessment and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams.
- Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001).
- Maintain software documentation, SOP's, and audit readiness materials.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues.
- Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SME's and internal stakeholders.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience.
- 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles.
- Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems).
- Familiarity with software lifecycle management, configuration management, and Application Portfolio management.
- Strong understanding of IT risk, compliance, and governance frameworks.
- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and facilitation skills.
- Technical and Analytical Acumen
- Process and Continuous Improvement
- Risk Management and Compliance
- Collaboration and Influence
- Vendor and Stakeholder Engagement
- Strategic Problem Solving
Preferred Skills and Qualifications:
- Experience managing or contributing to software asset management (SAM) or governance programs.
- Hands-on experience with ITSM or ITIL-based service delivery processes.
- Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools.
- Certifications such as ITIL, GRC, or PMP are a plus.
#techjobs #VeteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
130,000.00
Maximum Salary
$
165,000.00
Easy ApplyDonor Support Specialist
Remote support specialist job in Shreveport, LA
Job Details SHV - Shreveport, LA $12.75 - $12.75 HourlyDescription
LifeShare is seeking an enthusiastic Donor Support Specialist to provide logistical and administrative coordination support to maximize blood collection opportunities. The Specialist will attend blood drives and other community events to educate the public on the importance of giving blood and encourage individuals to donate; assist in preparing and distributing marketing print materials; maintain inventory of promotional items; and reference community, church and school monthly event calendars to schedule/coordinate blood drives.
Join us in our important mission to connect donors and the lives they impact.
The ideal candidate has experience in an office setting and a background or interest in community outreach, marketing or public relations. They demonstrate of positive approach to donors, drive chairpersons and other team members and have a passion for service to our community. Travel throughout the surrounding community is required; must have reliable transportation, a current valid driver's license and satisfactory driving record.
Beginning rate of pay is $12 - 13 per hour, commensurate with experience. LifeShare offers a generous benefits package, including free medical, life and disability insurance; employer contributions (6%) to the 401(k) retirement savings plan, paid time off, and employee wellness program.
GIVE BLOOD. SHARE LIFE.
Qualifications
KNOWLEDGE / SKILLS / ABILITIES:
High School diploma or equivalent
Prior office experience preferred
Ability to use a computer to retrieve or record donor information
Good verbal communication skills and telephone etiquette
Must be self-motivated with the ability to work well with little or no direct supervision
Must demonstrate a positive approach toward donors, drive chairpersons and the community, acting in a professional manner at all times
Ability to learn and utilize Microsoft Office suite (Word, Excel, Outlook)
Ability to maintain confidentiality of Company and donor information
PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:
Work may be performed in-center or at a remote worksite.
Work may be performed indoors or outdoors with exposure to seasonal weather elements.
Work may require long periods of standing at community blood drives.
Must be able to perform duties which require sitting at desk or workstation, talking on the telephone and using computer to retrieve or input data.
Low risk of exposure to infectious disease from contact with human blood and blood components while at blood drives.
Irregular hours, including evenings and weekends.
Requires travel within the community to events; must have reliable transportation, possess a valid driver's license and be insurable by our commercial auto insurance carrier.
The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.