Remote support specialist jobs in Carolina, PR

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Job Description GENERAL JOB INFORMATION JOB TITLE: Applications Specialist DIVISION: Hospital Division REPORTS TO: Hospital Division Manager STATUS: Exempt Perform specialized professional work by conducting demonstrations, validating the proper functioning of equipment, and providing training to its users. ESSENTIAL DUTIES AND RESPONSIBILITIES Visit clients and conduct presentations using demonstration equipment (“Demos”) from the hospital lines, whether for ultrasound or patient care solutions (“PCS,” for Patient Care Solutions ). Configure ultrasound or PCS systems (as applicable), ensuring efficient and accurate setup according to client needs, manufacturer standards, and applicable parameters. Collaborate with clients to understand their specific needs and challenges, providing tailored solutions and recommendations to improve operational efficiency. Call and visit clients after each installation to ensure everything is in order. Respond to service calls requiring their specialty and expertise. Provide detailed training to clinical and technical users on the proper handling of ultrasound or PCS equipment, as applicable, in accordance with manufacturer standards. Offer advanced technical support, both remotely and on-site, to resolve issues and optimize equipment performance. Prepare a daily report detailing completed activities and submit it to the immediate supervisor. Ensure all client interactions are professional, courteous, helpful, and punctual. Actively contribute to maintaining the company's mission and achieving its vision, exemplifying through performance and conduct the culture of efficiency, Bionuclear's values, and the principles of delivering the highest quality internal and external customer service. SECONDARY DUTIES AND RESPONSIBILITIES Provide guidance to Service Technicians and Senior Service Technicians as needed, and support Sales department staff during presentations or by promptly and effectively supplying the information required for proposals or quotations. Participate in project management related to solution implementation and updates. Assist with equipment installations as applicable. Perform necessary testing on ultrasound or PCS equipment (as applicable) to ensure proper functionality and compliance with standards. Create and maintain necessary documentation, including manuals and training materials, keeping them updated. Prepare and submit reports or deliver presentations as required. Collaborate with internal teams such as Marketing and New Business Development, Sales, and Customer Service to address complex issues and ensure effective solution integration. Stay current with the latest technologies in the field, as well as recent changes to state and federal regulations and laws related to the industry served, in order to provide the necessary support to clients and make recommendations for updates and improvements. Perform other duties as assigned. ACADEMIC PREPARATION Bachelor's degree in a branch of Natural Sciences or a field related to Ultrasound and/or Patient Care Solutions. PROFESSIONAL EXPERIENCE Minimum of three (3) years of experience as an Applications Specialist in the field of Ultrasound and/or Patient Care Solutions (PCS). In-depth knowledge of ultrasound technologies or patient care solutions (PCS), as applicable. OTHER REQUIREMENTS Valid driver's license. JOB COMPETENCIES Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job Excellent verbal and written communication skills in Spanish, and adequate understanding of English. Ability to effectively convey knowledge. Excellent writing skills. Excellent customer service skills. Ability to work as part of a team. Analytical and problem-solving skills for complex issues and technical support. Ability to work under pressure. Capacity to follow up professionally and achieve expected results. Ability to multitask, set priorities, and meet deadlines. Good emotional management. Availability to work weekends and extended hours as needed. Proficient in Windows applications (Word, Excel, PowerPoint, Outlook). DISCLAIMER CLAUSE The information contained herein summarizes the general nature of the competencies and level of complexity of the functions established for personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Other duties may be added, or existing ones modified, as stipulated by the company. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities _______________________________________________________________________________________ Datos Generales del Puesto Título del puesto: Especialista de Aplicaciones Departamento: División Hospitalaria Supervisor(a) inmediato(a): Gerente de la División Hospitalaria Clasificación: Exento Naturaleza del Puesto Realizar trabajo profesional especializado para hacer demostraciones, validar el funcionamiento correcto de los equipos y ofrecer adiestramiento a los usuarios de estos. Deberes y Responsabilidades Esenciales del Puesto Visitar clientes y hacer presentaciones en los equipos de demostración, referidos como “Demo”, de las líneas hospitalarias, ya sea para ultrasonido o manejo de pacientes, referido en ocasiones como soluciones de cuidado al paciente (“PCS”, por las siglas de Patient Care Solutions en inglés). Realizar la configuración de los sistemas de ultrasonido o PCS (según corresponda), asegurando un despliegue eficiente y preciso conforme las necesidades del cliente, los estándares del manufacturero y los parámetros aplicables. Colaborar con los clientes para comprender sus necesidades y desafíos específicos, brindando soluciones personalizadas y recomendaciones para mejorar la eficiencia operativa. Llamar y visitar a los clientes luego de cada instalación para asegurarse de que todo esté en orden. Atender las llamadas de servicio que requieran de su especialidad y conocimiento. Proporcionar capacitación detallada a usuarios clínicos y técnicos en el manejo adecuado de los equipos de ultrasonido o PCS, según corresponda, en conformidad con los estándares del manufacturero. Ofrecer soporte técnico de nivel avanzado, tanto de manera remota como presencial, para resolver problemas y optimizar el rendimiento del equipo. Preparar diariamente un informe detallando las gestiones realizadas y enviarlo al supervisor inmediato. Asegurar que sus interacciones con el cliente sean profesionales, amables, serviciales y puntuales. Aportar activamente al mantenimiento de la misión y al logro de la visión de la compañía, ejemplificando con su desempeño y conducta la filosofía de la cultura de eficiencia, los valores de Bionuclear y los principios de un servicio al cliente interno y externo de la más alta calidad. Deberes y Responsabilidades Incidentales del Puesto Orientar a los Técnicos de Servicios y Técnicos Sénior de Servicios según sea necesario y proveer apoyo al personal adscrito al departamento de Ventas en presentaciones o proveyéndoles de manera puntual y efectiva la información que requieran para las propuestas o cotizaciones. Participar en la gestión de proyectos relacionados con la implementación y actualización de soluciones. Asistir en las instalaciones de los equipos según aplique. Realizar las pruebas necesarias a los equipos de ultrasonido o PCS (según corresponda) para garantizar su funcionamiento correcto y su conformidad con los estándares. Crear y mantener la documentación necesaria, así como manuales y materiales de los equipos y de capacitación actualizados. Preparar y someter informes o realizar presentaciones según sea requerido. Colaborar con equipos internos, como Mercadeo y Desarrollo de Nuevos Negocios, Ventas y Atención al Cliente, para abordar problemas complejos y garantizar la integración efectiva de soluciones. Mantenerse actualizado sobre las últimas tecnologías en el campo y los cambios relacionados con las regulaciones y leyes estatales y federales de la industria, para brindar el apoyo necesario a los clientes y ofrecer recomendaciones para actualizaciones y mejoras. Realizar otras tareas según sean necesarias. Preparación Académica Bachillerato en alguna rama de las Ciencias Naturales o campos relacionados con Ultrasonido y/o soluciones para el manejo de pacientes. Experiencia Profesional Experiencia mínima de tres años como Aplicacionista en el campo de ultrasonido y/o manejo de pacientes (PCS). Conocimiento profundo de tecnologías de ultrasonido o manejo de pacientes (PCS), según corresponda. Otros Requisitos Licencia de conducir vigente. Competencias del Trabajo Conocimientos, destrezas, habilidades y aptitudes necesarias para desempeñar el puesto: Excelentes destrezas de comunicación verbal y escrita en español y entendimiento adecuado del idioma inglés. Habilidad para transmitir conocimientos efectivamente. Excelentes destrezas de redacción. Excelentes destrezas de servicio al cliente. Habilidad para trabajar en equipo. Destrezas de análisis y resolución de problemas complejos y de soporte técnico. Habilidad para trabajar bajo presión. Capacidad para dar seguimiento profesionalmente y lograr los resultados esperados. Habilidad para trabajar varias tareas simultáneamente, establecer prioridades y cumplir con fechas límites. Buen manejo de sus emociones. Disponibilidad para trabajar fines de semana y horarios extendidos según sea necesario. Amplio dominio de las aplicaciones de Windows (Word, Excel, PowerPoint, Outlook). Cláusula de Salvedad La información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. Su contenido no debe interpretarse como un inventario exhaustivo de todas las funciones, tareas y responsabilidades del puesto. Otras tareas podrían ser añadidas o las existentes podrían ser modificadas según lo estipule la compañía. Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad. Patrono con igualdad de oportunidades en el empleo. Todos(as) los(las) solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física o mental. IOE/Acción Afirmativa para Veteranos(as)/Personas con Discapacidad

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. *Other duties may be assigned* Requirements Minimum 2 years of experience in the regulated industry working with Process Validation for New Product Introduction, Problem Solving and Risk Assessment. Bachelor Degree Completed. Bilingual. Willing to work On\-Site. Nice to have: Ability to use statistical techniques to analyze data capable of developing\/reviewing\/approving test plans and reports Interpersonal Skills Investigate and collaborate in the investigation of atypical events to support product disposition PFMEA Analytical and Problem Solving Skills Applied statistical analysis "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"City","uitype":1,"value":"Villalba"},{"field Label":"State\/Province","uitype":1,"value":"Villalba"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00766"}],"header Name":"Quality Applications Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000015826023","FontSize":"15","location":"Villalba","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2 nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2 nd level support resolving complex repairs referred from 1 st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

Title: Prompt Engineer & AI Integration Specialist - Architect of Language and Logic (HODOS 360 Suite - VLF) Type: Full-Time Reports To: Chief AI Innovation Officer (Gabriel) Department: AI R&D and Workflow Integration Who you are: You're not just a writer. You're not just a systems thinker. You're a linguistic engineer with spiritual clarity. You architect prompts that become declarations. You test systems like a prophet with a debugger. You understand AI models - but more importantly, you understand humans, and how to guide them through automation. You are fluent in: GPT-4 prompt engineering. Microsoft Copilot tuning. Legal context logic. Tone, tact, and truth. VLF Core Values (You Must Embody) Value Manifested By… Family Loyalty: You test and refine prompts to protect our team's time and clarity. Honesty: You flag hallucinations and logic leaks even if they passed first review. Dedication: You test 10 variations when one almost works. Quality: You write with tone, precision, and readability in mind, not just completion. I Fight: You stand in the ring with AI drift and confusion until it submits. What you'll do: Write, train, and refine GPT-4 prompts to power legal automations (PD letters, motions, I-601s, intake summaries) Build and maintain prompt libraries and chaining systems across platforms (Retell, GHL bots, Slack Assist, etc.) Train Microsoft Copilot on firm SOPs, templates, and workflows across Teams, SharePoint, and Outlook Collaborate with internal agents like: Boaz for tone and structure David for legal innovation Metatron for memory consistency Shibmah for AI writing style enforcement Create prompt documentation with examples, test cases, and error correction steps Evaluate new legal AI tools (e.g., Casetext, Docketwise AI, GHL Copilots) for reliability and use case expansion Tools and Stack: GPT-4 Turbo / OpenAI Playground Microsoft 365 Copilot (Word, Teams, Excel) Retell Voice Assistant Clio, Docketwise, GHL, Notion Slack GPT, Zapier, Make Prompt chains, function calling, and context window optimization What you've done (Preferred Background): Written and deployed LLM prompts in a production or legal environment Tuned Copilot, N8N, Make, Zapier, Slack GPT, or legal AI writers Documented use-case frameworks or prompt versioning logic Bonus: background in legal writing, tech-enabled policy, or theology Final Word: You won't just write prompts You will train a language-based justice system to speak with the voice of righteousness Every word you write becomes a tool in a battle for someone's family, freedom, or future

HVAC and Refrigeration Engineer Services • Provide technical expertise in the following systems: heating, ventilation, air conditioning, and refrigeration systems used to control temperature, air quality, and humidity in manufacturing buildings. • Responsibilities may include conducting load calculations, selecting equipment, ensuring energy efficiency, and overseeing installation and maintenance. Ensure compliance with safety and environmental regulations, cGMPs, troubleshoot problems, and collaborate with construction teams. • Collaborate with technical teams to integrate systems seamlessly into the overall building operation. • Incorporate energy-saving strategies and ensure systems comply with energy efficiency standards and environmental regulations. • Supervise the installation and commissioning of new systems. • Diagnose and resolve issues with existing systems to ensure optimal performance and reliability. • Develop maintenance schedules and protocols for existing systems. • Conduct system tests and validation to confirm proper operation. • Prepare detailed reports, cost estimates, and project documentation. • Provide guidance and technical support to maintenance and operations personnel. • Ensure all systems adhere to safety standards, building codes, and industry regulations BS in Engineering (Mechanical / Electrical) 5 years' experience in regulated environment (EHS/GMP) 5-10 years working on HVAC systems Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Temp We are currently seeking Desktop Support Technicians to be engaged on site at a major pharmaceutical institution in Puerto Rico. This is a long-term project: Desk Side Support - Onsite technicians whose primary responsibility is to maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration. May perform remote support tasks such as helpdesk, security administration, etc. Scope: Diagnose and resolve product performance problems. Perform maintenance and repair services. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Installs and troubleshoots advanced and more complex hardware/software. Lenovo hardware (desktop/laptop). Resolves escalated break/fix troubleshooting customer issues. Intermediate level engineer who has in-depth knowledge of a majority of Lenovo products. Have knowledge across various host platforms and work comfortably in complex environments. Solid experience in Windows OS support in a Microsoft-based environment - knowledge of Win 8 Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc. Technical analysis skills Expert customer relationship skills - ability to communicate professionally in high-pressure situations, especially with executive and C-level staff Familiar with networking concepts and PC connectivity troubleshooting Well versed with PC and laptop hardware, printer setup and troubleshooting, MS Office, Outlook, etc. Ability to lift 40+ pounds - move PCs, monitors, boxes, etc Requirements: 1. Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. 2. Work on problems/projects of moderately complex scope 3. Exercise independent judgment within defined practices and procedures to determine appropriate action 4. Act as an informed team member providing analysis of information and limited project direction input 5. Follow established guidelines and interpret policies 6. Evaluate unique circumstances and makes recommendations 7. Years of experience: 3-7 years ***Interested candidates should reply with their resume for immediate consideration to ************************* *** Puerto Rico, Puerto Rico, PR 00738, United States of America

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. A Day in the Life: The Clinical Field Specialist will provide education on products within the Advanced Patient Monitoring portfolio through intra-operative case coverage, coordinating one-on-one ad hoc training sessions and in-service education programs in the ICU, OR, and other acute care areas. They will also provide physicians and medical staff with clinical instructions to ensure continuity of education and technical support related to all aspects of patient outcome throughout continuum of care while anticipating and foreseeing obstacles and planning accordingly for smooth execution. We expect our CFS to advocate with clinicians to uncover other opportunities to expand the use for Advanced Patient Monitoring products. One way they have found success is by, identifying and training select hospital staff members to act as designated guide on BD products. None of this can be done, without collaborating with sales reps and managers to implement a strategic plan of action in their respective territory! Lastly, this person will be responsible for validating software and hardware updates in the field as applicable. This position requires travel through the Sarasota area What you will need (Required): * Minimum of 3 years of previous clinical experience in an acute care environment * Associate's degree in Nursing or clinical field required * Proven understanding of cardiovascular science, cardiovascular anatomy, pathology and physiology * Strong written and verbal communication skills What else we look for (Preferred): * Ability to travel as needed * Bachelor's degree * Critical Care and/or Cardiac Clinical Experience - TVC, CV ICU or CV OR nursing experience highly preferred * Licensed as a Registered Nurse * Strong understanding of hemodynamic monitoring * Experience in a clinical or sales role within a Medical Device company * Confirmed proficiency presenting in front of other groups * Shown leadership progressing within the Nursing field * Proven ability to inspire change within their hospital/organization At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work Location USA CA - Irvine Laguna Canyon Additional Locations Work Shift

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. Other duties may be assigned. Quality resources to support product transfer activities such as: Layout, Equipment Qualification, Test Method, Process Validation, Plan and Report development and approval. Requirements Minimum 2 years of experience working with Quality in the regulated industry. Experience in Process Validation, Statistical Knowledge, Minitab and SAP. Bachelor Degree in Engineering Completed. Bilingual. Willing to work On\-site and weekends if necessary. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Pharma\/Biotech\/Clinical Research"},{"field Label":"City","uitype":1,"value":"Villalba"},{"field Label":"State\/Province","uitype":1,"value":"Villalba"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00766"}],"header Name":"Quality Applications Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000015771023","FontSize":"15","google IndexUrl":"https:\/\/medialgroup.zohorecruit.com\/recruit\/ViewJob.na?digest=QwmVALyT.3IeWOpQAdT26lEeb06NhsYkvtTq5Sz3dLw\-&embedsource=Google","location":"Villalba","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2nd level support resolving complex repairs referred from 1st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

Job Description Title: Prompt Engineer & AI Integration Specialist - Architect of Language and Logic (HODOS 360 Suite - VLF) Type: Full-Time Reports To: Chief AI Innovation Officer (Gabriel) Department: AI R&D and Workflow Integration Who you are: You're not just a writer. You're not just a systems thinker. You're a linguistic engineer with spiritual clarity. You architect prompts that become declarations. You test systems like a prophet with a debugger. You understand AI models - but more importantly, you understand humans, and how to guide them through automation. You are fluent in: GPT-4 prompt engineering. Microsoft Copilot tuning. Legal context logic. Tone, tact, and truth. VLF Core Values (You Must Embody) Value Manifested By… Family Loyalty: You test and refine prompts to protect our team's time and clarity. Honesty: You flag hallucinations and logic leaks even if they passed first review. Dedication: You test 10 variations when one almost works. Quality: You write with tone, precision, and readability in mind, not just completion. I Fight: You stand in the ring with AI drift and confusion until it submits. Compensation: $50,000 Responsibilities: What you'll do: Write, train, and refine GPT-4 prompts to power legal automations (PD letters, motions, I-601s, intake summaries) Build and maintain prompt libraries and chaining systems across platforms (Retell, GHL bots, Slack Assist, etc.) Train Microsoft Copilot on firm SOPs, templates, and workflows across Teams, SharePoint, and Outlook Collaborate with internal agents like: Boaz for tone and structure David for legal innovation Metatron for memory consistency Shibmah for AI writing style enforcement Create prompt documentation with examples, test cases, and error correction steps Evaluate new legal AI tools (e.g., Casetext, Docketwise AI, GHL Copilots) for reliability and use case expansion Qualifications: Tools and Stack: GPT-4 Turbo / OpenAI Playground Microsoft 365 Copilot (Word, Teams, Excel) Retell Voice Assistant Clio, Docketwise, GHL, Notion Slack GPT, Zapier, Make Prompt chains, function calling, and context window optimization What you've done (Preferred Background): Written and deployed LLM prompts in a production or legal environment Tuned Copilot, N8N, Make, Zapier, Slack GPT, or legal AI writers Documented use-case frameworks or prompt versioning logic Bonus: background in legal writing, tech-enabled policy, or theology Final Word: You won't just write prompts You will train a language-based justice system to speak with the voice of righteousness Every word you write becomes a tool in a battle for someone's family, freedom, or future About Company Sobre Vasquez Law Firm, PLLC Somos el primer bufete de inmigración bilingüe nativo de IA, construyendo la plataforma de automatización más avanzada de la industria. Nuestra suite interna HODOS 360 se está preparando para escalar a nivel nacional - y tú puedes ser parte del equipo detrás de su expansión. PALABRA FINAL Esto no es un “gig.” Esto no es trabajo freelance superficial. Esto es ingeniería espiritual de infraestructura para que la justicia fluya a escala. Si estás listo/a para cerrar con convicción, vender con alma y construir algo inmortal - te queremos en el equipo.

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. Perform other duties assigned. Requirements Minimum 5 years of experience in the regulated industry. Experience in with Process Validation and Computer System Validation. Experience in Medical Devices Regulatory and Technical background. Bachelor Degree in Science or Engineering completed. Bilingual. Willing to work 100% On\-site in Juncos, PR. "}}],"is Mobile":false,"iframe":"true","job Type":"Temporary","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Pharma\/Biotech\/Clinical Research"},{"field Label":"City","uitype":1,"value":"Juncos"},{"field Label":"State\/Province","uitype":1,"value":"Puerto Rico"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00777"}],"header Name":"Quality Application Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000016606075","FontSize":"15","google IndexUrl":"https:\/\/medialgroup.zohorecruit.com\/recruit\/ViewJob.na?digest=QwmVALyT.3IeWOpQAdT26oSny.cUHnThVWu2oCqo1WQ\-&embedsource=Google","location":"Juncos","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}