Remote support specialist jobs in Flower Mound, TX - 907 jobs

Westlake, TX Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology. Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance. Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage. Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions). Support and maintain endpoints with respect to antivirus and security policies. Provide support for Sales and Field teams located across the US and Canada. Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE. Recommend small automation improvements using AI-assisted workflows. Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments. Use EasyVista for ticketing, documentation, and asset tracking. Maintain accurate user, device, and software documentation. Assist with audit readiness and ensure traceability of regulated IT activities. Technical Skills: Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada. Operational Knowledge: Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.

IT Support Specialist - Construction Up to $100k salary A growing construction contractor is hiring an IT Support Specialist to support office staff and field teams across multiple project sites. This role is ideal for someone early in their IT career who already understands construction environments and wants more ownership, exposure, and responsibility. You will handle day-to-day IT support, user training, and system setup, while helping improve how technology is used across the business. Fluent Spanish speakers required. What You'll Be Doing Provide IT support for office and field employees Set up and support laptops, tablets, phones, and jobsite devices Troubleshoot Microsoft 365, logins, permissions, and basic network issues Manage user access across construction software platforms Support multiple project sites with remote and in-person IT help Train new hires and existing staff on company systems and tools Create simple training guides and onboarding materials Assist with rollout and adoption of new technology and AI tools Provide bilingual IT support and training (English / Spanish) Visit jobsites when hands-on support is needed What You'll Need 2+ years of IT support experience Experience supporting a construction or field-based business Comfortable working with multiple project sites and teams Strong Microsoft 365 experience Familiarity with construction software is a plus Interest in AI tools and new technology Fluent in English and Spanish (spoken and written) Valid driver's license What's On Offer Long-term role with a stable construction contractor Hands-on IT position with real responsibility Exposure to field operations and project sites Opportunity to grow with the business as systems expand Supportive environment with room to develop your career IT Support Specialist - Construction Up to $100k salary

Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role Job Title: Production Support Lead Location: Dallas, TX Key Responsibilities: Experience in production support, system administration, or development related to healthcare management systems. Experience in .NET (C#, ASP.NET, SQL Server) and Guiding care Experience with claims processing, benefits management, and provider network management in the healthcare space. Strong familiarity with databases and writing complex SQL queries. Experience in system integrations, including REST APIs. Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable. Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage) Required Skills & Experience Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP). Experience with web services. Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus. Knowledge of HIPAA and other healthcare regulations is a plus. Usage of AI in Application Support Hands on automation experience Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$125,000 - 130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

Job Title: Technical Support Representative Type: 6+ Month contract Shift Expectations There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required. Position Summary The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users. The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience. Key Responsibilities Handle inbound support calls in a high-volume environment Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues Guide users through step-by-step resolutions over the phone Identify issues, resolve at first contact when possible, and escalate appropriately Accurately document issues, actions taken, and resolutions in ticketing or CRM systems Navigate multiple systems while actively supporting live calls Follow defined processes and adapt to changing tools and procedures Training & Attendance Expectations Training schedule: Monday-Friday, 8:00 AM - 4:30 PM Training is 100% onsite Training performance is evaluated before independent call handling Attendance and punctuality during training are critical Multiple unexcused late arrivals or absences may result in release Any no-call/no-show will result in immediate release Shift Expectations No fixed shifts; flexibility is required Coverage may include mid-day, nights, weekends, and holidays Candidates must clearly communicate shift availability during screening DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

About CellGate CellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams. The Role We are seeking a Technical Support Specialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems. Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting. This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technical support environment with opportunities for advancement as technical proficiency and responsibility increase. Key Responsibilities Provide phone-based technical support to dealers and technicians using CellGate systems Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength Guide customers in the use of multimeters to check voltage, continuity, and resistance Identify whether issues stem from wiring, power, signal, configuration, or hardware Follow documented troubleshooting workflows and escalation procedures Clearly document findings, actions taken, and resolutions in the case management system Collaborate with teammates to improve troubleshooting processes and product reliability Ideal Candidate Profile This role is a strong fit for candidates who have: Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems Regularly used multimeters for diagnostics such as voltage, continuity, and resistance Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics Comfort explaining technical concepts clearly over the phone Interest in learning access control and cellular-based systems, with training provided Strong attention to detail and a methodical troubleshooting mindset If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar. What This Role Is (and Is Not) This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation Why Technicians Choose This Role No field work or travel Apply hands-on electronics knowledge in a clean, team-based environment Consistent schedule and in-office stability Structured training on access control and cellular-based systems Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs Employment Details Location: Carrollton, TX (on-site) Employment Type: Full-time Compensation: $20-25 per hour Required Qualifications (Screening) At least 1 year of technical support, electronics, or low-voltage experience Willingness to undergo background check and drug screening per local regulations Comfortable working in an on-site setting Comfortable commuting to the job's location Preferred Qualifications Experience supporting or installing electronic or low-voltage systems Prior phone-based or customer-facing technical support experience

Our client is seeking an Operations Support Analyst to join their team! This position is located in Plano, TX Richmond, VA, or McLean, VA. Manage high-volume, fast-paced BAU operational work within the Change Management function Coordinate closely with Platform and Engineering teams to support release transitions to end users Ensure release processes are executed smoothly, including identifying impacts, managing dependencies, and resolving coordination issues Partner closely with the Service Desk team while not providing front-line end-user support Own and manage administrative and operational processes related to change and release management Track, triage, and manage tickets using ServiceNow or similar ticketing platforms Support issue identification, escalation, and resolution across operational and engineering stakeholders Assist in defining requirements for process improvements and automation efforts Build toward drafting and delivering communications to broader enterprise audiences as the role matures Desired Skills/Experience: Strong organizational skills with the ability to manage multiple priorities in a high-tempo environment Proven adaptability and ability to work effectively across cross-functional teams Experience with ServiceNow or similar ticketing and workflow management tools Proficiency with Google Workspace Basic SQL skills preferred, including filtering and querying data to support operational reporting and analysis Solid operational communication skills, with the ability to distill technical information for broader audiences Ability to gather requirements and support automation or process optimization initiatives Background in operations-focused roles with exposure to technical environments Candidates may have previously held roles such as: Service Desk Operations, Support Operations, Site Operations or IT Operations Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $18.55 and $26.50. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Looking for a RAN Tier 2 - Onsite- Plano TX accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: 10 Years of experience with RAN, RF Experienced in wireless (3g, 4g, 5g) Experience with end to end Call flow process Experience troubleshooting and scripting using Linux or Unix Experience with Tier 1 or tier 2 level work Experience with Samsung/ Nokia Willing to go onsite What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Job Title: Desktop Engineer / Deskside Support Job Type: Contract-to-Hire Schedule: Monday-Friday, 8:00 AM - 5:00 PM Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface. Key Responsibilities: Provide deskside technical support for Windows OS and various hardware components Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones Perform installations, uninstalls, and imaging (no image creation required) Troubleshoot client-side networking and registry-level issues Deliver timely and professional technical support directly at users' desks Document and escalate support issues as needed Required Qualifications: Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment High school diploma or equivalent Strong understanding of Windows OS and registry-level troubleshooting Solid linear troubleshooting skills and client-side network support experience Excellent communication skills for interacting with both technical and non-technical users Preferred Qualifications: Prior experience in a medical or government environment Additional Details: This is a contract-to-hire role No driving is required while on contract, but 3 years of driving history is preferred for conversion

Business Analyst (Warehouse) - Manhattan WMOS Consultant SFO / Pleasanton / Dallas / Santa Clara, CA / Frisco, TX Skills Mandatory / Good To Have 10-15 years as Business Analyst in Warehouse domain with strong expertise in Planning, Process and Finanacials, along with Manhattan WMS and custom WMS systems Mandatory Deep functional knowledge of Purchase Order lifecycle, Planning rules, Carrier onboarding, and Invoice reconciliation. Mandatory Strong requirements engineering: BRD/FRD/User Stories, acceptance criteria, and traceability; proficient in process mapping (BPMN). Mandatory Ability to analyze procurement data using SQL/Excel/Power BI for cost optimization and vendor performance metrics. Mandatory Excellent stakeholder management and governance reporting (status, RAID, KPIs). Mandatory Exposure to integration flows between TMS, ERP, and WMS systems. Good to Have Roles & Responsibilities •Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives •Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth •Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness •Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement •Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction •Act as the primary point of contact for client escalations and ensure timely resolution of issues •Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise •Gather and analyze service performance data to identify trends and opportunities for improvement •Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries Qualifications •8+ years of experience in service delivery management or related roles •Proven track record of successfully managing service delivery for enterprise-level clients •Strong understanding of ITIL framework and best practices in service management •Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders •Ability to analyze data and generate insights to inform decision-making •Excellent verbal and written communication skills •Ability to work collaboratively in a team-oriented environment •Having a proven track record in leading and managing large teams Preferred Skills •Experience in project management methodologies such as Agile or Scrum •Familiarity with service management tools and platforms •Relevant certifications, such as ITIL, PMP, or Six Sigma Technical Skills •In depth knowledge of Warehouse Management System, along with good working knowledge of SCI reporting and Labor Management modules •Excellent understanding of integration development •In depth knowledge of Transportation Management Systems (generic) •Proficiency in service management software and tools •Strong analytical skills with experience in data analysis and reporting •Familiarity with cloud services and infrastructure •Strong understanding of ITIL framework

This role supports daily operational activities across warehouse functions and basic system-related tasks. The position focuses on the accurate handling, preparation, and tracking of physical products, along with light technical setup and asset coordination. What You'll Do Operational Support Handle receiving, storage, picking, packing, and shipping activities. Maintain organized inventory and accurate tracking records. Prepare products and components through kitting and light assembly. Process returns and support basic refurbishment tasks. Systems & Asset Support Prepare and configure hardware devices, including software installation. Assign and track hardware assets within internal platforms. Support basic system setup, activation, and updates. Maintain documentation related to inventory, assets, and configurations. Team & Process Support Work cross-functionally to ensure smooth daily operations. Provide routine status updates related to inventory and order flow. Assist with identifying and supporting process improvements. What We're Looking For Experience in warehouse, logistics, or operations support. Strong organizational skills with attention to detail. Comfort working with basic technical tools and software systems. Ability to manage multiple tasks in an onsite environment. Self-motivated team player with a problem-solving mindset. Nice to Have Experience with ERP or inventory management systems. Familiarity with CRM platforms. General comfort with IT systems and connected hardware.

Job Title: IT - Application/Deployment Support Specialist Duration: 3 Months (Contract to hire) Key Responsibilities: • Provide technical support to Altiris based deployment environment • Manage software deployments - capture requirements, schedule, execution and validation • Troubleshoot anomalies and errors in the deployment • Partner with Application Development and Engineering teams to resolve issues • Perform SQL scripting for generating reports Core Competencies: • Highly motivated and self-directed individual • Experience managing multiple software deployments including large, complex deployments • Excellent ability to communicate (written and verbal) with multiple levels of leadership as well as cross-functional business, technical teams and stores • Advanced proficiency with software deployment using Altiris • Advanced scripting proficiency using VBScript • Basic knowledge of PowerShell scripting and SQL queries • Understand software packaging process using Altiris • Basic knowledge of operating systems (PC and Server) and hardware configuration • Creative problem solving, organizational skills, attention to detail, flexibility and adaptability are key to the success of this role • Experience with Microsoft SCCM for packaging and deployment Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set We can recommend jobs specifically for you! Click here to get started.

Must Have Technical/Functional Skills * Primary Skill: Core Java * Secondary: Mule ESB * Tertiary Skill: Splunk * Experience: Minimum 10 years Roles & Responsibilities * Bachelors degree in Computer Science, Information Technology, or related field * Proven experience in production support or a related role. * Experience in supporting Java/Java web services based applications with high volume transactions. * Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly. * Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts. * Strong analytical and problem-solving skills. * Familiarity with incident and problem management processes. * Excellent communication skills and ability to understand customer based requirements and expectations. * Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis. * Ability to work effectively in a team environment and independently. * Willingness to work in shifts and provide weekend support on a rotational basis. * Strong Mulesoft experience ( 4.X and up). * Web Services ( SOAP, REST etc), Windows Services experience. * Strong RDBMS experience ( SQL Server, Oracle or DB2 etc0. * Hands on or strong knowledge with Autosys job scheduling. * Experience with Remedy, Service now, JIRA in creating/updating/closing incident tickets. * Executing BladeLogic scripts to route traffic/recycle JVMs/enable/disable MQs Routing traffic using AIC tool. * Experience in using SoapUI/Postman tool to test SOAP/REST APIs. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $110,000 - $120,000 a year

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Overview: Engineering Ops L1 Support Specialist provides first-level support for test environments used in integrated testing of applications. This role ensures smooth operation of test environments, monitors stability and escalates issues to higher-level support when necessary. Responsibilities: Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Environment Monitoring & Maintenance Perform routine health checks and basic troubleshooting Critical/High priority defect handling Act as the first point of contact for environment-related issues Log, categorize, and resolve critical/High-priority defects Escalate complex issues to next level of supports and SMEs Document and Reporting Maintain accurate records of defects, resolutions and possible postmortem Provide daily/weekly status updates on environment health Define and stand-up new service capability Define the services and capabilities Document marketing points for the services with values Collaboration Collaborate with cross-functional and multi-location teams to resolve complex issues. Required Skills: 2-5+ years of relevant work experience in IT support, QA support or environment management Application Development or Support Experience Strong analytical, triage and issue resolution skills Excellent communication and teamwork abilities. Customer-service mindset Ability to work in cross functional and multi-location teams. Experience/Ability with working in complex, highly integrated, fast paced and high-volume environment Ability coordinates multiple troubleshooting calls Ability to generate daily useful Metrics and email reporting Ability to learn and adapt quickly with application and technology changes May be required to work in shifts Experience with the following technical skills: Excel, Jira, PowerPoint, Kanban SDLC methodologies Linux/Unix Commands and Shell Scripting RDBMS and SQL experience in MS SQL Server Desired Skills: Financial Industry Experience Strong understanding of SDLC concepts Familiarity with automation scripts using PowerShell Ideal Candidate Profile: A proactive, detail-oriented professional with strong technical acumen and the ability to work effectively in complex, high-volume environments. The candidate should demonstrate adaptability, collaboration, and a commitment to continuous learning. Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

The required technical skills are: Strong experience in . Net for frameworks 3. 5+ Strong knowledge SQL Server 2008 R2+ Working knowledge of SSIS Familiarized with VB. Net (Strong VB6 and C# works if candidate is willing to learn) Previous experience on ITIL production support environment (Managing SLAs, incidents and tools like Service Now, Remedy, Heat or Jira) Managing of any version control tool, like TFS, Git Required attitudes: Proactiveness Team work Work with few or almost no supervision Desired but not essential: Oracle DB, 11g+ Crystal Reports Cloud Computing implementations with AWS or Azure as near future the several project will be migrated Git, or Gitlab Serena Version manager

Production Support Specialist A Production Support Specialist is responsible for working in a fast-paced environment to perform a variety of highly diverse duties to prepare the operations team for start of production through engagement of pre-production builds, validation, training, and station readiness activities. DUTIES AND RESPONSIBILITIES: Assist with Open Issues creation, follow up and validation for closure. Assemble pilot builds. Receive and inventory build kits. Organize and maintain training part kits. Complete Station Readiness tasks. Work with Advanced Manufacturing Engineers to identify station constraints and opportunities. Complete Level 1 Ergonomic assessments for all operations. Establish autonomous maintenance for each operation. Setup Team Leader boards. Achieve Level 4 on every station for system validation according to program timeline. Train Team Leaders to Level 4 on every station. Get Team Members to level 3 in every station according to program timeline. Track training objectives using the Versatility Matrix. Perform process verification and station audits. Organize and lead training buildings. Support cross function team in developing Level 4 PFMEA and RPFMEA. Responsible for establishing and maintaining 5S in manufacturing lines. Support line balancing activities. Complete daily Kaizen. Support the Risk Priority Level 1 (RPL1) / Safety (RPLS) Review after the completion of the workshop. All other duties as assigned. EDUCATION AND EXPERIENCE: High School diploma Experience: 3+ years working in a production environment TRAVEL: Travel Required: minimum KNOWLEDGE, SKILLS, AND ABILITIES: Ability to learn & assemble the module(s). Ability to train Team Leaders (TL's) & Team Members (TM's) following TWI. Knowledge of the PFMEA process. Ability to coordinate and write standardized Work Instructions (WI). Knowledge of Quality Processes (ie. PCP, MOPs, rework). Ability to root cause, problem. Experience with tooling/equipment development. Experience with assembly process including line balancing. Strong communication, leadership, and organizational skills. Ability to work in a rapid paced environment. Ability to effectively interact with and lead people. Ability to prioritize tasks based on Company and customer goals. Ability to quickly grasp new skills and concepts. Exceptional people skills. Strong analytical ability. Effectively communicate both orally and in writing. Ability to resolve problems using Company's values. BENEFITS: Blue Cross Blue Shield Medical Delta Dental VSP Vision 401k Matching Tuition Reimbursement Paid Time Off Employee Assistance Program Additional Competitive Benefits TRAITS/VALUES: Respect integrity Perseverance Innovation Teamwork Building A Better CultureWe build a better culture by putting people before profit, leading for purpose, passion and performance, and creating an environment devoted to an exceptional experience for our customers and people. We lead with respect and humility, are aligned to a common purpose, and hold ourselves accountable to embody our values in everything we do. We foster a commitment to engaging and empowering each person.

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served. Company Overview The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management. Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process. Who Are We? Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community. Travel Expectations 25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets. Position Overview The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division. This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities. Key Responsibilities * Source and onboard qualified vendors and subcontractors across all trade categories. * Manage and maintain a robust network of qualified vendors. * Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value. * Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades. * Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements. * Forecast vendor supply risks and develop contingency plans for critical trade categories * Conduct quarterly vendor scorecards, performance reviews, and corrective action plans. * Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards. * Serve as a primary point of escalation for vendor performance or compliance issues. * Provide alternative sourcing options. * Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention. * Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions. * Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment. * Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process. * Review, validate, and process vendor and subcontractor agreements in accordance with company policies. * Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits. * Act as back-up for project bidding and contracting with vendors. Qualifications * Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry. * Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered. * Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred. * Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships. * Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred. * Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset. * Ability to adapt to change and changing priorities in a dynamic environment. Our full-time employee benefits include: * A competitive compensation package, annual bonus, 401k match * Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day * Employer-paid benefits (medical, dental, vision, health savings account) * Professional career development and reimbursement * Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave * Backup childcare offered through Bright Horizons Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

Synchron is a neurotechnology company with a mission to deliver the first commercially scalable brain-computer interface (BCI) for millions of people with paralysis to reconnect with the world. Our minimally invasive BCI system is designed to enable users to control digital devices directly through thought, restoring access and control over the digital world. Our team is working at the intersection of healthcare and technology to translate breakthrough research into real-world care. Join us in shaping a more connected and accessible future. Location: Field-based - NYC, Dallas, TX; Buffalo, NY; Toronto, Canada (The role does not require all, but seeking qualified individuals open to these locations). About the Role : Clinical, patient-facing neurotechnology field role At Synchron, we're focused on human-centered neurotechnology, delivered in real life. We're looking for a Field BCI Specialist to support our investigational brain-computer interface (BCI) clinical trials for individuals living with severe neurological conditions, including ALS. This is a hands-on, field-based role where clinical care, cutting-edge neurotechnology, and real-world data converge. You'll work directly with patients, caregivers, and clinical sites-primarily in-home sessions-while acting as a critical link between clinical execution, device performance, and data quality. Your work will help shape patient experience, system reliability, and the datasets that power product development and future clinical insight. If you're energized by autonomy, emerging technology, and meaningful human impact, this role is for you. What You'll Do Patient Sessions & Field Execution Lead in-home patient sessions, traveling up to 80-90%. Train patients and caregivers on safe, effective use of Synchron's BCI systems Own system setup, configuration, optimization, and training across hardware and software Monitor session quality and system performance in real-world environments Troubleshoot technical, workflow, or user issues in real time and determine next steps Build trusted, empathetic relationships with patients, caregivers, and study staff Clinical Research & Data Excellence Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP Accurately document session outcomes, observations, and technical findings Ensure high-quality, complete, and usable data from patient sessions Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution Identify, escalate, and track product or study-related issues through appropriate channels Technology, Feedback & Continuous Improvement Serve as a field expert on Synchron's BCI systems across the device lifecycle Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization Who You Are 3+ years of patient-facing clinical experience, such as: Occupational Therapy (OT) Physical Therapy (PT) Speech-Language Pathology (SLP) Nursing (RN/LPN) Rehab-adjacent Assistive Technology Neurology Experience working with neurologically affected or medically complex populations strongly preferred Comfortable working independently in home, hospital, and research environments Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems Education Bachelor's degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience What Sets You Up for Success Patient-first mindset grounded in empathy, respect, and professionalism Strong communication and interpersonal skills-you translate complexity into clarity High attention to detail and comfort working in regulated clinical environments Practical problem-solver who can think on their feet in the field Organized, reliable, and disciplined in documentation and protocol adherence Comfortable using laptops, mobile devices (iOS/Android), and standard productivity tools Valid driver's license and enthusiasm for field-based work and travel Curious, adaptable, and excited to grow alongside evolving technology Experience in rehabilitation, clinical support, patient training and medical devices Why Join Synchron Work directly with breakthrough neurotechnology in real patient environments Be a core contributor to how patient session data becomes insight, evidence, and impact Operate with autonomy while being deeply supported by cross-functional teams Help define the future of BCI-enabled care, research, and applications Make a meaningful difference in the lives of patients and caregivers Compensation The base salary range for this role is USD 90,000 - USD 120,000 depending on experience, skills, and qualifications. In addition to base pay, this role may be eligible for discretionary bonuses and/or equity grants subject to board approval and company policy. Visa Sponsorship We are unable to offer visa sponsorship for this position at this time. Benefits (for full-time, exempt employees in the US only) Subsidized medical and dental insurance coverage for you and your dependent(s) Life insurance, short-term disability, long-term disability 401k Discretionary unlimited PTO Flexible Spending Account for you and your dependent(s), with eligible plan elections Commuter benefits for NY employees Equal Employment Opportunity (EEO) Synchron is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation during the application or interview process, please let us know. Join Us At Synchron, you will be part of a transformative mission and you will work alongside driven people who believe in the power of collaboration and innovation to make a lasting impact. If you are excited to stretch your skills and contribute to something meaningful, apply and now and build the future with us.

Company Information: ASSETGUARD is an industry-leading provider of customized, innovative solutions for industrial and construction waterproofing needs. Our mission is to protect assets and the environment, one seamless layer at a time. With our advanced technology and commitment to excellence, we deliver tailored solutions that solve real-world problems for our clients. By choosing ASSETGUARD, our clients are investing in the highest level of protection for their assets while minimizing environmental impact. Position Summary: The HSE Field Specialist will provide professional Health, Safety and Environmental (HSE) support for Asset Guard Products Inc., manufacturing and field service teams with the primary goals of ensuring HSE compliance and meeting customer HSE requirements. Key Roles / Responsibilities: Provide hands-on HSE compliance and performance support for ASSETGUARD and FALCON manufacturing and field service operations. Develop and maintain good working relationships with company leaders, staff, and customers; Support a collaborative model of providing effective HSE support. Coordinate with Field Service Managers to ensure customer HSE requirements are achieved in a timely manner, e.g. review of customer-specific HSE requirements, completing customer orientation and training programs, reporting work hours, incidents, etc. Ensure contractor information management systems (ISN, Veriforce, etc.) are monitored frequently and are updated with required HSE and company information on a continual basis. Regularly review and update HSE standards and training programs to ensure OSHA compliance and sustain healthy and safe employee performance. Collect, review, summarize, and communicate key HSE data to leadership for continuous learning and improvement. Assist with or complete and submit required HSE compliance reports to OSHA, State environmental agencies, etc. Conduct periodic workplace HSE inspections to identify hazards or regulatory compliance issues and work with management to identify and implement corrective actions. Handle cases of non-compliance or violations, which might involve coordinating investigations, managing penalties, and implementing corrective actions. Ensure that the organization complies with Part 382 and Part 40 Pre-employment testing, Post Accident testing, Random testing, Reasonable Suspicion testing, Return to Duty testing, and Follow-up testing regulations. This might include monitoring workplace practices and addressing potential legal issues. Work with company and owner leaders to report and effectively manage employee injuries. Review, assist with, or conduct incident investigations (injuries, illnesses, vehicle, property, environmental, etc.) and work with management to identify, communicate, and implement corrective actions. Maintain a working knowledge of existing and proposed OSHA regulations and relevant local, state, or federal environmental requirements by participating in industry HSE meetings or working groups. Maintain all internal HSE documents and records in an organized and accessible manner in support of customer or agency requests for information, inspections, or audits. Ensure the company complies with key environmental regulations: federal, state and local and OSHA overlaps. Responsible for all environmental inspections, audits and reporting. Manages company chemical and waste management programs Perform other related HSE duties and/or special HSE projects as required. Required Education, Experience, and Qualifications: Bachelor's or associate's degree in HSE or related field preferred. 2 - 5 years HSE experience in manufacturing, construction, energy, or related industry. Strong verbal and written communications skills. Excellent interpersonal skills. Proven attention to detail. Knowledge of OSHA and state environmental regulations is preferred. Ability to manage multiple tasks and changing priorities for multiple locations. Ability to work and manage effectively from remote locations and effectively work in a team environment across multi-site organization. Ability to work in a fast-paced environment adapting to changes quickly. Proficient with Microsoft Office tools including Excel, Word, PowerPoint and Outlook. Ability to travel is required. Working Conditions: Prolonged periods sitting, standing and walking. Must be able to comprehend and follow written and oral instructions. Must be able to complete tasks even with frequent interruptions. Must be able to use discretion and independent judgment as needed. Must be able to speak clearly on the phone and to fellow workers. Benefits: Competitive Compensation Package Medical + Dental + Vision Coverage 401K + Company Match Life Insurance + Long Term Disability Coverage - 100% Company Paid Health Savings Account (HSA) Gym Reimbursement Program Tuition Reimbursement Program Wellness Check Program - Insurance Premium Discounts EAP Resources Paid Holidays Paid Time Off (PTO) This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible. I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation. #LI-ONSITE #LI-AD1 #ASSETGUARDPRODUCTS