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Remote support specialist jobs in Hamilton, NJ

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  • Technical Support Specialist

    Niksun 4.1company rating

    Remote support specialist job in Princeton, NJ

    Junior Engineer, Technical Support, tier 2 Part time, onsite Princeton, New Jersey NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments. We are offering a great opportunity for an ambitious, energetic, and motivated technical talent. Key Responsibilities: • Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services • Proactively use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects • Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups • Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up • Participate in all departmental and individual training programs as directed • Perform other departmental tasks as needed Desired Qualifications: Experience in providing technical support to Global clients Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IPX/SPX, NetBIOS/NetBEUI) and Wide Area Networking a plus Strong knowledge of UNIX I Linux Operating Systems Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues. Prior experience in Intel/IBM based platforms preferred Ability to make onsite customer visits for installation/troubleshooting of NIKSUN software Educational Requirements: Bachelor's degree in Computer Science, Network Engineering, MIS or equivalent and at least 3 years of experience in the field or in a related area Any major technical certification is a plus Physical Requirements: Ability to lift up to 40 lbs. Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
    $91k-123k yearly est. 3d ago
  • Help Desk Technician

    Firstpro, Inc. 4.5company rating

    Remote support specialist job in Philadelphia, PA

    Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team
    $29k-39k yearly est. 1d ago
  • Software Support Technician

    Celerant Technology 4.1company rating

    Remote support specialist job in Edison, NJ

    Software Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at ***************** The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. - Log all incidents into the department call tracking system as per departmental standards. - Assist in the creation of knowledge base articles as they pertain to the present and future environment - Work on unresolved issues from evening and weekend shifts. - Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc. - Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: - BA or equivalent degree in Computer Science, Information Technology, or related field. - Basic SQL knowledge preferred. - Relational database experience is a plus.
    $90k-121k yearly est. 5d ago
  • Production Support Specialist

    Centraprise

    Remote support specialist job in Pennington, NJ

    Primary Skill: Windows/Linux Dedicated Compute, Cassandra, Splunk/Dynatrace, Kafka, Cockroach DB, Redis. 3+ years of Splunk and/or Dynatrace. Must be able to work with these tools fluently, using just keywords from an application issue to find root cause. Ability to set up monitoring within these tools is a plus. Strong knowledge of UNIX/LINUX and Windows server with Administration experience. Applications - Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis. Previous experience with Remedy incidents/changes/PKE/PBI and JIRA. Roles & Responsibilities: Individuals will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues. Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation) Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues) Improve application stability and reduce errors present in the environment. Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc. Reduce Development escalation and ensure issues are resolved within the team. Proactively monitor and manage the production environment. Act as the point of escalation for the business and manage end-user client relationship. Ability to support nights/weekends for on-call coverage, including monthly release-related events.
    $82k-134k yearly est. 3d ago
  • Desktop Support Specialist

    Coforge

    Remote support specialist job in Princeton, NJ

    Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.
    $46k-67k yearly est. 2d ago
  • Information Technology Operations Specialist

    Excalibur Healthcare Teleradiology

    Remote support specialist job in Moorestown, NJ

    Key Responsibilities Provide day-to-day IT support to radiologists, staff, and hospital clients across the U.S. Manage system connectivity and secure access for remote radiologists (VPNs, PACS, RIS, etc.) Troubleshoot issues related to network access, remote imaging systems, login credentials, and workstation setups Coordinate with hospital IT departments during onboarding and configuration Maintain documentation of system setups, logins, troubleshooting steps, and procedures Monitor performance of technical infrastructure to proactively identify and resolve issues Collaborate with leadership to implement process improvements and ensure HIPAA-compliant data handling Ability to work with podcast studio for production and editing. Videography Qualifications 2+ years of experience in IT operations, technical support, or systems administration (healthcare or telemedicine preferred) Familiarity with remote access tools, VPNs, PACS, RIS, and Windows environments Strong troubleshooting skills and a proactive, solution-oriented mindset Excellent communication skills for interfacing with both technical and non-technical users Ability to manage multiple tasks in a fast-paced, mission-critical environment Proficiency in Microsoft Office Excel programing Must be able to work on-site five days per week in Moorestown, NJ Company Description Excalibur is a growing teleradiology company committed to delivering high-quality services through modern, efficient, and secure systems. Visit our website at ******************** Excalibur is a growing teleradiology company celebrating 25 years. Joint Commission Accredited
    $77k-105k yearly est. 3d ago
  • Help Desk Technician

    Intepros

    Remote support specialist job in North Wales, PA

    Intepros is working with our local client to hire a dedicated Help Desk Engineer to serve as an onsite technical resource supporting end users, systems, and core IT infrastructure. This is a full-time opportunity for someone who enjoys being hands-on, solving problems, and owning the support experience for a client environment. In this role, you'll act as the primary IT presence at the client site, delivering excellent customer service and handling everything from desktop support to basic network troubleshooting. This is a Fulltime role, training will happen in Conshohocken, PA and this role will sit in North Wales, PA... 🔧 What You'll Be Doing: • Provide onsite Help Desk support for end users • Troubleshoot Microsoft (Office 365) and line-of-business applications • Support hardware including workstations, servers, and printers • Assist with network issues (WAN/LAN, routers, switches, firewalls, WiFi) • Support network security tools and practices • Assist with VoIP system support • Administer Active Directory (users, GPOs, OUs, permissions, etc.) • Support backups and disaster recovery processes • Provide basic VPN and Remote Desktop support • Monitor system alerts via RMM tools and respond to service tickets • Participate in an after-hours on-call rotation • Serve as the SME for assigned technologies and systems ✅ What We're Looking For: • Strong communication and customer service skills • Solid troubleshooting and problem-solving ability • Able to prioritize and multitask in a fast-paced environment • Familiarity with common Help Desk tools and workflows • Strong technical aptitude with eagerness to learn
    $42k-73k yearly est. 2d ago
  • Ataccama ONE Enablement & Data Governance Support

    Excelon Solutions 4.5company rating

    Remote support specialist job in Iselin, NJ

    Ataccama ONE Enablement & Data Governance Support Contract role. Required Skillset :Hands-on experience with Ataccama ONE, SQL, and Power B IStrong attention to detail and analytical mindse tProven ability to translate business requirements into technical configuration sKey Responsibilities (Must-Have) :Reference Data Enablemen tIngest, standardize, and govern regional and global reference data set sImplement business-defined mappings (e.g., industry classification, management hierarchies) to support consistent reportin gData Quality Enablemen tConfigure and manage data rules for profiling, issue tracking, enrichment, cleansing, freshness checks, anomaly detection, and scanner coverage within Ataccam aDashboarding & Reportin gBuild and enhance Power BI dashboards for data quality metrics and operational KPI sSupport migration of Power BI reporting into Ataccama-native monitoring capabilitie sCollaboration & Governanc ePartner with regional Heads of Data Governance and GDO to align implementations with global framework sSupport governance adoption and consistent rule application across business unit s
    $89k-112k yearly est. 1d ago
  • Desktop Support Specialist

    Insight Global

    Remote support specialist job in Doylestown, PA

    Required Skills & Experience 2yrs+ Desktop / IT Support experience Hardware/Software troubleshooting Mobile device support Strong communication skills Reliable transportation and active DL Nice to Have Skills & Experience Coming from Healthcare/Hospital (or similar highly regulated environment) Associate or Bachelors degree or certifications Job Description We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions) Day to Day Summary We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients. The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to: Support for laptops and desktops Microsoft/Office Suite Deskside support for doctors and clinical staff Project support (equipment refresh, windows upgrades, etc) MUST: Have valid driver license and a vehicle
    $39k-57k yearly est. 2d ago
  • Help Desk Specialist

    Infojini Inc. 3.7company rating

    Remote support specialist job in Philadelphia, PA

    Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application * Experience using GroupLink's eHelpdesk platform * Experience using Genesys Cloud contact center and customer experience platform * Strong customer service skills; telephone etiquette * Great team-oriented interpersonal skill * Great organizational skills * Excellent analytical and problem-solving skills * Strong oral and written communications skills (technical and non-technical) * Robust understanding of the ACD system and trouble ticket process
    $46k-69k yearly est. 1d ago
  • Service Desk Specialist

    Harvey Nash

    Remote support specialist job in Matawan, NJ

    Job Title: Service Desk Specialist Perm (FTE) role US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time Job Title: Service Desk Specialist Department: IT Reports to: Service Desk & IT Retail Field Manager Summary: Responsible for the timely execution, monitoring and verification of technology-based tasks which support the overall operations of retail organization and its member stores. Responsible for phone support. Must be both technically and customer service oriented. Ability to handle multiple calls and situations. Able to work varying shifts including evenings and weekends. Bilingual in Spanish is a plus. Job Description: Proficient in the timely and professional handling of incoming calls to a busy service desk Target 85% resolution at the Service Desk for inbound incidents and request Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required. Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue. Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment. Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions. Answer application questions with short training and/or -how-to documents. Delegate support tasks when appropriate to third party vendors Escalate problems to engineering support group (when appropriate) to obtain timely resolution. Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues. Participate in departmental projects and programs (which include rollouts, upgrades, and modifications). Maintain procedures manual to ensure continuity of task execution amongst current or future staff. Deliver administrative services to IT department. Assist in Desktop top support functions. Participate in after hour on call rotation. Qualifications: Education Associate degree in management information systems (MIS), Computer Science related field or minimum 2 years' experience. Skills & Experience Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed, with keen attention to detail. A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55k to $60K. We offer a comprehensive benefits package designed to support your health, well-being, and career growth, which may include: Health, dental, and vision coverage Paid time off and holidays Retirement savings plan options
    $55k-60k yearly 2d ago
  • Information Technology Support Technician

    London Approach 4.3company rating

    Remote support specialist job in Philadelphia, PA

    IT Support Technician (Tier 1 Service Desk) Compensation Range: $24 - $28 per hour | Commensurate with experience Travel: Occasional field travel throughout Greater Philadelphia (PA) The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team. Responsibilities Act as the initial contact for incoming technical support requests. Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications. Hand off more advanced or specialized issues to Tier 2/engineering teams when required. Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure. Provide support to users both remotely and onsite, depending on need. Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through. Maintain a customer-focused, solution-driven support experience. Identify recurring problems and suggest improvements to workflows or documentation. Stay current on supported systems, devices, and operating environments. Qualifications 1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful). Strong communication and customer service skills. Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems. Basic understanding of TCP/IP networking concepts. Experience supporting printers, endpoint devices, and telephony equipment. Detail-oriented with the ability to follow established support protocols. Familiarity with ITIL practices (incident, problem, change) is beneficial. Must have a valid driver's license and personal vehicle for occasional field travel. Education Bachelor's degree preferred Associate's degree required Certifications (Preferred) CompTIA A+ CompTIA Network+ CompTIA Security+
    $24-28 hourly 3d ago
  • IT Desktop Support

    Wall Street Consulting Services LLC

    Remote support specialist job in Warren, NJ

    We are seeking a Desktop Support Specialist with strong networking knowledge and hands-on experience in modern endpoint management and automation. The ideal candidate is skilled in Intune, Azure Virtual Desktop (AVD) setup and troubleshooting, and is both curious and relentless in identifying and resolving complex enterprise issues. Key Responsibilities: Provide advanced desktop and end-user support across enterprise environments Manage and troubleshoot devices using Intune and other modern endpoint management tools Support, configure, and maintain Azure Virtual Desktop infrastructure Diagnose and resolve network-related issues in coordination with the network team Leverage automation to improve support efficiency and system reliability Proactively investigate root causes and drive solutions for recurring technical problems Qualifications: Proven experience in desktop support with exposure to enterprise networking Hands-on expertise with Intune, modern device management, and automation tools Strong understanding of AVD infrastructure and troubleshooting
    $42k-72k yearly est. 2d ago
  • Service Desk Specialist

    Stefanini North America and APAC 4.6company rating

    Remote support specialist job in Princeton, NJ

    Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual
    $33k-40k yearly est. 5d ago
  • Technical Support Specialist

    Randstad Enterprise 4.6company rating

    Remote support specialist job in Iselin, NJ

    Our client, a leader in SaaS technology for clinical trials, is looking to bring on a contractor for 4 months in their Iselin, NJ office. This is 100% onsite. The Enterprise Support Specialist assists corporate end-users in corporate offices and remote locations globally with technical support of approved desktop/laptop computers, applications and related technologies. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines of approved standards and processes. -The position also assists in the creation, maintenance and versioning of documentation related to Desktop Support processes, procedures and associated guidelines. The position's responsibilities require independent analysis, communication and problem-solving. Work is performed with little supervision and requires initiative and judgment. -Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines -Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software -Work with ES Systems and Network team to determine and resolve problems received from clients -Interact with numerous computer platforms in a multi-layered client server environment. --Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, print servers, application servers, and administrative systems -Train end-user community on the appropriate use of approved hardware, software and peripheral equipment as required by Standard Operating Procedures -Recommend and/or perform upgrades on desktop/laptop systems to ensure uptime -Ensure all approved desktops, laptops and peripheral hardware is accurately inventoried and perform maintenance/spot checks with user community validating equipment is correctly assigned -On a daily basis, maintain asset management systems tracking all hardware and software items utilized by end-user community by fully understanding the Enterprise Support asset management lifecycle and following established asset management procedures -Work with Finance and internal ES staff facilitating approved purchases of hardware, software and other technologies within the guidelines of Standard Operation Procedures -May, with Enterprise Support engineers, collect/validate functional requirements of technical solution/s to determine whether researched solution is viable for purchases -Actively maintain and replenish commonly-used computer supplies necessary for day-to-day Enterprise Support operations -Work with Issue Tracking System to review, acknowledge, remedy and resolve all assigned end-user tickets in timely manner -Work with vendor support contacts to resolve technical problems with desktop computing equipment and software -Ensure that all computers globally interconnect seamlessly with systems including file servers, email servers, application servers and administrative systems -Maintain and provide telephone system support and assistance -Perform other job-related duties as assigned or directed -Respond and contribute to Business Continuity and Disaster Recovery circumstances relating to planned and unplanned events -Actively participate in scheduled off-hour operations, weekend work and on-call rotation shifts -Travel domestically or internationally to support global Datacenters, offices and events Your Competencies: -Demonstrated proficiency in supporting Windows 10 desktop/laptop PCs Experience supporting Mac OSX desktop/laptop systems -Demonstrate an understanding of basic Networking concepts including TCP/IP -Familiarity with common workplace productivity computing applications, e.g. Microsoft products suites, email clients, calendaring, Internet usage -Antivirus, inventory management and backup procedures -Experience installing software, patches, updates on Desktops, Laptops, Peripheral equipment and Servers -Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs -Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly -Experience troubleshooting basic network, software, printing problems -Daily commitment to high-quality results, Strong work ethic and Customer Service Excellence -Ability to work both independently and as a team member -Excellent verbal and written communication skills, including via telephone -Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more -Ability to travel domestically and possibly internationally to support offices and events Your Education & Experience: -Four-year undergraduate degree in computer science or related field required; or equivalent years of experience
    $41k-66k yearly est. 4d ago
  • Patient Support Specialist

    Kellyconnect | Contact Center Solutions

    Remote support specialist job in Horsham, PA

    As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
    $33k-57k yearly est. 2d ago
  • Fire Sprinkler Field Specialist - Fire Protection - Base Salary to 40.00/hour - South Plainfield, NJ

    Allsearch Recruiting

    Remote support specialist job in South Plainfield, NJ

    AllSearch Recruiting is searching for a Fire Sprinkler Field Specialist for our client in South Plainfield, New Jersey. The Fire Sprinkler Field Specialist will collaborate closely with Project Managers to ensure the successful execution of commercial and industrial sprinkler system projects. The Fire Sprinkler Field Specialist will be responsible for overseeing on-site installation and maintenance of fire sprinkler systems, coordinating daily field activities, and ensuring OSHA compliance with plans, NFPA 13 and related codes, safety standards, strong technical expertise, communication, and organizational skills. Responsibilities: Act as primary on-site technician for fire sprinkler projects installing, inspecting, testing, and servicing systems per fire codes and safety protocols to support life safety for industrial, commercial, pharmaceutical, and municipal clients in New Jersey and nearby areas. Coordinate with Project Managers on jobsites to handle daily field tasks like scheduling and updates, integrating sprinkler work with services such as fire extinguishers, alarms, suppression, SCBA, gas detection, CO2, oxygen, and more. Use field tools for sprinkler installation and maintenance on mechanical, electrical, and pneumatic systems, following safety procedures to address challenges and maintain our commitment to comprehensive life safety solutions. Complete service paperwork and update company software (Profit Zoom) accurately and on time for record-keeping and compliance across all service offerings. Handle on-call after-hours and regular emergencies with quick, reliable responses to ensure client safety and minimal disruptions as a trusted life safety provider in New Jersey and surrounding regions. Communicate proactively with departments, trade partners, inspectors, and stakeholders to resolve issues, execute projects smoothly, and deliver excellent customer service. Travel across New Jersey to project sites as needed, adapting to environments while following company standards and uniform policy to serve our industrial, commercial, pharmaceutical, and municipal clients effectively. Hours are Monday through Friday, 7: 00 AM - 4: 00 PM, and handle ON-CALL emergencies Qualifications: 2+ years in Water-Based Systems Layout, with demonstrated hands-on field installation and coordination experience on commercial or industrial sprinkler projects. Ability to read and interpret construction documents and sprinkler system plans Strong understanding of NFPA 13 and related codes OSHA 30 Certification or equivalent safety training Willing to travel throughout NJ as needed Comply with uniform policy Compensation: Base Salary in the 35.00 - 40.00/hour range MDV HSA 401k PTO Profit Sharing Summer Hours Program Life Insurance Long Term Disability #INDALL
    $41k-74k yearly est. 51d ago
  • Fire Sprinkler Field Specialist - Fire Protection - Base Salary to 40.00/hour - South Plainfield, NJ

    Allsearch Professional Staffing

    Remote support specialist job in South Plainfield, NJ

    Job Description Fire Sprinkler Field Specialist - Fire Protection - Base Salary to 40.00/hour - South Plainfield, NJ AllSearch Recruiting is searching for a Fire Sprinkler Field Specialist for our client in South Plainfield, New Jersey. The Fire Sprinkler Field Specialist will collaborate closely with Project Managers to ensure the successful execution of commercial and industrial sprinkler system projects. The Fire Sprinkler Field Specialist will be responsible for overseeing on-site installation and maintenance of fire sprinkler systems, coordinating daily field activities, and ensuring OSHA compliance with plans, NFPA 13 and related codes, safety standards, strong technical expertise, communication, and organizational skills. Responsibilities: Act as primary on-site technician for fire sprinkler projects installing, inspecting, testing, and servicing systems per fire codes and safety protocols to support life safety for industrial, commercial, pharmaceutical, and municipal clients in New Jersey and nearby areas. Coordinate with Project Managers on jobsites to handle daily field tasks like scheduling and updates, integrating sprinkler work with services such as fire extinguishers, alarms, suppression, SCBA, gas detection, CO2, oxygen, and more. Use field tools for sprinkler installation and maintenance on mechanical, electrical, and pneumatic systems, following safety procedures to address challenges and maintain our commitment to comprehensive life safety solutions. Complete service paperwork and update company software (Profit Zoom) accurately and on time for record-keeping and compliance across all service offerings. Handle on-call after-hours and regular emergencies with quick, reliable responses to ensure client safety and minimal disruptions as a trusted life safety provider in New Jersey and surrounding regions. Communicate proactively with departments, trade partners, inspectors, and stakeholders to resolve issues, execute projects smoothly, and deliver excellent customer service. Travel across New Jersey to project sites as needed, adapting to environments while following company standards and uniform policy to serve our industrial, commercial, pharmaceutical, and municipal clients effectively. Hours are Monday through Friday, 7:00 AM - 4:00 PM, and handle ON-CALL emergencies Qualifications: 2+ years in Water-Based Systems Layout, with demonstrated hands-on field installation and coordination experience on commercial or industrial sprinkler projects. Ability to read and interpret construction documents and sprinkler system plans Strong understanding of NFPA 13 and related codes OSHA 30 Certification or equivalent safety training Willing to travel throughout NJ as needed Comply with uniform policy Compensation: Base Salary in the 35.00 - 40.00/hour range MDV HSA 401k PTO Profit Sharing Summer Hours Program Life Insurance Long Term Disability #INDALL
    $41k-74k yearly est. 7d ago
  • Field Procedural Specialist

    Gateway Recruiting

    Remote support specialist job in Philadelphia, PA

    Job Description The Field Procedural Specialist (FPS) is responsible for providing technical, clinical, and educational expertise to ensure safe product use while supporting implants and ongoing follow-up visits during the Global Pivotal Study (GPS). The FPS will report to the Manager, Field Procedural Specialist Group within the Clinical Studies Department, interacting with the Leadless Pacemaker Global Training Manager during the Global Pivotal Study and through commercialization. RESPONSIBILITIES: Training Provide clinical expertise at the company training labs, including hands on implant procedure training with several physicians at a time in a simulated EP lab setting. Assist in onsite education and technical training activities with physicians and hospital support staff. Educate implanting teams on proper indications for use of the Leadless Pacemaker procedures. Provide support on questions regarding device follow up and programming. Facilitate onsite training in-service with staff on procedure simulators, including simulated procedures and procedural troubleshooting. Support local field representative training to support the study, if applicable. Clinical Study Site Support Responsible for implant and follow-up visit procedure, support in compliance with the instructions for use and trial protocol. Carry products and work with clinical studies team to manage site inventory to ensure adequate product at clinical study site. Collaborate and partner with the local Field Clinical Studies Engineering team responsible for protocol execution. Assist the clinical studies team in data collection during implant and follow-up visits to support protocol requirements. Responsible for scheduling individual travel arrangements to ensure site implant and follow-up coverage, with potential for site coverage for emergent checks or at times in other areas of the country. Maintain hospital eligibility/access with various vendor credentialing services. Communication Maintains a high level of communication with study sites and customers, Manager, FPS Group, and the GPS study team, including the Field Clinical Studies Engineering group, throughout the Global Pivotal Study. FPS and FCSE are expected at implant/ follow-up with FPS focus on implant procedure support and programming and FCSE focus on study protocol requirements Professional written and verbal communication skills. Provide updates to management to help improve the technology for next generation designs. Working with the program coordinator to ensure coverage. Submit accurate and timely expense reports. QUALIFICATIONS: Bachelor's degree in engineering, biological sciences, or a related field, OR equivalent or related experience in cardiology or clinical research. 3+ years sales and/or cardiac device technical experience in a hospital environment selling or supporting cardiac electrophysiology or cardiovascular implantable product. Prior experience with Cardiac Rhythm Management required, with a strong preference of prior leadless pacemaker experience. Preference for CCDS certification. 75% overnight travel may be required.
    $44k-81k yearly est. 19d ago
  • Field Specialist

    Your Job Search

    Remote support specialist job in Philadelphia, PA

    What is the Role? As an Installer at Intersection, you will assist in maintaining our advertising assets in Philadelphia. You are highly motivated, reliable and dedicated, and able to work well in a team environment. You should have solid written and verbal communication skills, and you must possess a valid driver's license with a good driving record. You should be comfortable working in the elements year-round. Offers of employment are contingent upon successfully passing a review of motor vehicle records, background check, verification of social security number and passing a drug test at a certified testing facility. Rate: $17.96/hr What you will accomplish: Successfully install and remove advertising posters on the interior and exterior of transit authority media locations Accurately record and report all install/removal information prior to the end of each shift Report safety and maintenance related problems to supervisor/operations manager Participate in company training, safety meetings and other meetings and events as directed Safely operate a company vehicle in traveling to and from work sites You're a great fit for this role because: Ability to lift or carry up to 50 pounds Ability to work alone or with minimal supervision Ability to reach with hands and arms; stoop, kneel, bend or crawl Perform non-routine duties as assigned by a supervisor At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It's our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it's our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
    $18 hourly 60d+ ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Hamilton, NJ?

The average remote support specialist in Hamilton, NJ earns between $27,000 and $75,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Hamilton, NJ

$45,000

What are the biggest employers of Remote Support Specialists in Hamilton, NJ?

The biggest employers of Remote Support Specialists in Hamilton, NJ are:
  1. Sharecare
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