Technical Support Specialist
Remote support specialist job in Princeton, NJ
Junior Engineer, Technical Support, tier 2
Part time, onsite
Princeton, New Jersey
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
We are offering a great opportunity for an ambitious, energetic, and motivated technical talent.
Key Responsibilities:
• Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services
• Proactively use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects
• Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups
• Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up
• Participate in all departmental and individual training programs as directed
• Perform other departmental tasks as needed
Desired Qualifications:
Experience in providing technical support to Global clients
Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IPX/SPX, NetBIOS/NetBEUI) and Wide Area Networking a plus
Strong knowledge of UNIX I Linux Operating Systems
Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues.
Prior experience in Intel/IBM based platforms preferred
Ability to make onsite customer visits for installation/troubleshooting of NIKSUN software
Educational Requirements:
Bachelor's degree in Computer Science, Network Engineering, MIS or equivalent and at least 3 years of experience in the field or in a related area
Any major technical certification is a plus
Physical Requirements:
Ability to lift up to 40 lbs.
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
Software Support Technician
Remote support specialist job in Edison, NJ
Software Support Technician
WHO WE ARE:
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at *****************
The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.
RESPONSIBILITIES:
- Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.
- Log all incidents into the department call tracking system as per departmental standards.
- Assist in the creation of knowledge base articles as they pertain to the present and future environment
- Work on unresolved issues from evening and weekend shifts.
- Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.
- Support Implementation/Training Team with any customer issues.
SKILL REQUIREMENTS:
- BA or equivalent degree in Computer Science, Information Technology, or related
field.
- Basic SQL knowledge preferred.
- Relational database experience is a plus.
Desktop Support Specialist
Remote support specialist job in Princeton, NJ
Job Title: Desktop Specialist
Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys,
Experience: 8 Years+
Job Location: Princeton, NJ
Full Time and Onsite
We at Coforge are hiring Desktop Specialist with the following skillset:
We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.
Key Responsibilities:
Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences.
Deliver remote and on-site end-user support across Coforge offices.
Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues.
Perform basic network, systems, and infrastructure troubleshooting.
Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys).
Handle patch management, EDR, and DSM tools for endpoint security and compliance.
Support connectivity issues related to ILL/MPLS/SD-WAN.
Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable).
Maintain documentation and provide timely updates to stakeholders.
Occasional travel to Coforge offices for business-critical IT support.
Mandatory Skills:
L1/L2 assessment of network, systems, infra, VC, collaboration tools.
Strong knowledge of Microsoft apps, O365, patch management.
Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys).
Hands-on experience in executive support within a fast-paced enterprise ecosystem.
Understanding of connectivity technologies: ILL/MPLS/SD-WAN.
Desirable Skills:
L3/TAC level exposure with OEMs, resellers, and service providers.
Advanced troubleshooting and escalation management.
Skills to be Evaluated On:
L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools.
Ability to correlate issues with Microsoft apps, O365.
Patch management and endpoint security (EDR, DSM tools).
Proficiency in Microsoft Teams, Zoom, Genesys.
Connectivity troubleshooting (ILL/MPLS/SD-WAN).
Executive support experience in enterprise environments.
Key Attributes:
Strong communication and problem-solving skills.
Proactive approach with attention to detail.
Ability to work independently and under pressure.
Production Support Specialist
Remote support specialist job in Pennington, NJ
Primary Skill: Windows/Linux Dedicated Compute, Cassandra, Splunk/Dynatrace, Kafka, Cockroach DB, Redis.
3+ years of Splunk and/or Dynatrace. Must be able to work with these tools fluently, using just keywords from an application issue to find root cause. Ability to set up monitoring within these tools is a plus.
Strong knowledge of UNIX/LINUX and Windows server with Administration experience.
Applications - Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis.
Previous experience with Remedy incidents/changes/PKE/PBI and JIRA.
Roles & Responsibilities:
Individuals will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.
Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation)
Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues)
Improve application stability and reduce errors present in the environment.
Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc.
Reduce Development escalation and ensure issues are resolved within the team.
Proactively monitor and manage the production environment.
Act as the point of escalation for the business and manage end-user client relationship.
Ability to support nights/weekends for on-call coverage, including monthly release-related events.
Information Technology Operations Specialist
Remote support specialist job in Moorestown, NJ
Key Responsibilities
Provide day-to-day IT support to radiologists, staff, and hospital clients across the U.S.
Manage system connectivity and secure access for remote radiologists (VPNs, PACS, RIS, etc.)
Troubleshoot issues related to network access, remote imaging systems, login credentials, and workstation setups
Coordinate with hospital IT departments during onboarding and configuration
Maintain documentation of system setups, logins, troubleshooting steps, and procedures
Monitor performance of technical infrastructure to proactively identify and resolve issues
Collaborate with leadership to implement process improvements and ensure HIPAA-compliant data handling
Ability to work with podcast studio for production and editing.
Videography
Qualifications
2+ years of experience in IT operations, technical support, or systems administration (healthcare or telemedicine preferred)
Familiarity with remote access tools, VPNs, PACS, RIS, and Windows environments
Strong troubleshooting skills and a proactive, solution-oriented mindset
Excellent communication skills for interfacing with both technical and non-technical users
Ability to manage multiple tasks in a fast-paced, mission-critical environment
Proficiency in Microsoft Office
Excel programing
Must be able to work on-site five days per week in Moorestown, NJ
Company Description
Excalibur is a growing teleradiology company committed to delivering high-quality services through modern, efficient, and secure systems.
Visit our website at ********************
Excalibur is a growing teleradiology company celebrating 25 years.
Joint Commission Accredited
Ataccama ONE Enablement & Data Governance Support
Remote support specialist job in Iselin, NJ
Ataccama ONE Enablement & Data Governance Support
Contract role.
Required Skillset
:Hands-on experience with Ataccama ONE, SQL, and Power B
IStrong attention to detail and analytical mindse
tProven ability to translate business requirements into technical configuration
sKey Responsibilities (Must-Have)
:Reference Data Enablemen
tIngest, standardize, and govern regional and global reference data set
sImplement business-defined mappings (e.g., industry classification, management hierarchies) to support consistent reportin
gData Quality Enablemen
tConfigure and manage data rules for profiling, issue tracking, enrichment, cleansing, freshness checks, anomaly detection, and scanner coverage within Ataccam
aDashboarding & Reportin
gBuild and enhance Power BI dashboards for data quality metrics and operational KPI
sSupport migration of Power BI reporting into Ataccama-native monitoring capabilitie
sCollaboration & Governanc
ePartner with regional Heads of Data Governance and GDO to align implementations with global framework
sSupport governance adoption and consistent rule application across business unit
s
Service Desk Specialist
Remote support specialist job in Matawan, NJ
Job Title: Service Desk Specialist
Perm (FTE) role
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor
H1b
candidates at this time
Job Title: Service Desk Specialist
Department: IT
Reports to: Service Desk & IT Retail Field Manager
Summary:
Responsible for the timely execution, monitoring and verification of technology-based tasks which support the overall operations of retail organization and its member stores.
Responsible for phone support.
Must be both technically and customer service oriented.
Ability to handle multiple calls and situations.
Able to work varying shifts including evenings and weekends.
Bilingual in Spanish is a plus.
Job Description:
Proficient in the timely and professional handling of incoming calls to a busy service desk
Target 85% resolution at the Service Desk for inbound incidents and request
Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required.
Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue.
Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment.
Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues.
Ask concise and accurate questions to identify issues and provide solutions.
Answer application questions with short training and/or -how-to documents.
Delegate support tasks when appropriate to third party vendors
Escalate problems to engineering support group (when appropriate) to obtain timely resolution.
Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues.
Participate in departmental projects and programs (which include rollouts, upgrades, and modifications).
Maintain procedures manual to ensure continuity of task execution amongst current or future staff.
Deliver administrative services to IT department.
Assist in Desktop top support functions.
Participate in after hour on call rotation.
Qualifications:
Education
Associate degree in management information systems (MIS), Computer
Science related field or minimum 2 years' experience.
Skills & Experience
Certifications a plus, not required ITIL, Microsoft certification,
Cisco/Network Certification
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55k to $60K.
We offer a comprehensive benefits package designed to support your health, well-being, and career growth, which may include:
Health, dental, and vision coverage
Paid time off and holidays
Retirement savings plan options
Service Desk Specialist
Remote support specialist job in Princeton, NJ
Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Requirements:
Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
Windows Migration.
Hardware/Software Troubleshooting
Experience with VPN, Soft Phones, Remote Desktop, VDI.
Asset Tracking/Inventory Management
Phone and Tablet support (Windows, iPhone, iOS, Android)
Experience with Ticketing System (ServiceNow).
Strong Communications Skills
Excellent proven track record supporting clients in a financial environment.
Excellent proven customer service based approach
Good written and verbal communication skills
Good time management skills
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within team
Dress Code: Business casual
Technical Support Specialist
Remote support specialist job in Iselin, NJ
Our client, a leader in SaaS technology for clinical trials, is looking to bring on a contractor for 4 months in their Iselin, NJ office.
This is 100% onsite.
The Enterprise Support Specialist assists corporate end-users in corporate offices and remote locations globally with technical support of approved desktop/laptop computers, applications and related technologies. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines of approved standards and processes.
-The position also assists in the creation, maintenance and versioning of documentation related to Desktop Support processes, procedures and associated guidelines. The position's responsibilities require independent analysis, communication and problem-solving. Work is performed with little supervision and requires initiative and judgment.
-Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
-Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software
-Work with ES Systems and Network team to determine and resolve problems received from clients
-Interact with numerous computer platforms in a multi-layered client server environment. --Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, print servers, application servers, and administrative systems
-Train end-user community on the appropriate use of approved hardware, software and peripheral equipment as required by Standard Operating Procedures
-Recommend and/or perform upgrades on desktop/laptop systems to ensure uptime
-Ensure all approved desktops, laptops and peripheral hardware is accurately inventoried and perform maintenance/spot checks with user community validating equipment is correctly assigned
-On a daily basis, maintain asset management systems tracking all hardware and software items utilized by end-user community by fully understanding the Enterprise Support asset management lifecycle and following established asset management procedures
-Work with Finance and internal ES staff facilitating approved purchases of hardware, software and other technologies within the guidelines of Standard Operation Procedures
-May, with Enterprise Support engineers, collect/validate functional requirements of technical solution/s to determine whether researched solution is viable for purchases
-Actively maintain and replenish commonly-used computer supplies necessary for day-to-day Enterprise Support operations
-Work with Issue Tracking System to review, acknowledge, remedy and resolve all assigned end-user tickets in timely manner
-Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
-Ensure that all computers globally interconnect seamlessly with systems including file servers, email servers, application servers and administrative systems
-Maintain and provide telephone system support and assistance
-Perform other job-related duties as assigned or directed
-Respond and contribute to Business Continuity and Disaster Recovery circumstances relating to planned and unplanned events
-Actively participate in scheduled off-hour operations, weekend work and on-call rotation shifts
-Travel domestically or internationally to support global Datacenters, offices and events
Your Competencies:
-Demonstrated proficiency in supporting Windows 10 desktop/laptop PCs
Experience supporting Mac OSX desktop/laptop systems
-Demonstrate an understanding of basic Networking concepts including TCP/IP
-Familiarity with common workplace productivity computing applications, e.g. Microsoft products suites, email clients, calendaring, Internet usage
-Antivirus, inventory management and backup procedures
-Experience installing software, patches, updates on Desktops, Laptops, Peripheral equipment and Servers
-Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
-Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly
-Experience troubleshooting basic network, software, printing problems
-Daily commitment to high-quality results, Strong work ethic and Customer Service Excellence
-Ability to work both independently and as a team member
-Excellent verbal and written communication skills, including via telephone
-Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more
-Ability to travel domestically and possibly internationally to support offices and events
Your Education & Experience:
-Four-year undergraduate degree in computer science or related field required; or equivalent years of experience
IT Support Specialist
Remote support specialist job in Red Bank, NJ
Full-time Description
The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance.
________________________________________
Essential Duties and Responsibilities
Technical Support & Troubleshooting
Provide Tier 1 and Tier 2 technical support and assist with the escalations.
Investigate and resolve advanced hardware, software, and network connectivity problems.
Provide onsite and remote support to corporate and field locations.
Coordinate with external vendors, service providers and technical partners.
Systems Administration & Infrastructure Management
Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign).
Maintain hardware/software deployments, updates, and system performance.
Manage IT asset inventory, licensing, documentation, and server monitoring.
Maintain access control & security systems (badges, cameras, credentials).
Support cybersecurity (patching, MFA, updates, incident prevention).
Assist with network infrastructure (firewalls, switches, VPN).
Projects, Processes & Training
Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements.
Develop and maintain IT procedures, documentation, and knowledge base resources.
Conduct end-user training and support technology adoption across the organization.
Leverage AI and automation to improve efficiency and optimize IT operations.
Perform other related duties consistent with the scope of the position.
Requirements
Education & Certification
Associate or Bachelor's Degree preferred.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred.
________________________________________
Experience
2+ years of IT support with strong networking/system administration experience.
Experience with domain administration, cybersecurity practices, and database support.
Experience with infrastructure security, licensing, and system performance monitoring.
Experience in property management, accounting or construction software (e.g., Yardi) is a plus.
Experience with camera systems and access control systems is a plus.
________________________________________
Skills & Competencies
Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions.
Advanced administration skills in Microsoft 365, Active Directory, and Azure environments.
Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues.
Excellent communication, customer service, and end-user training skills.
Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment.
Demonstrated ability to manage technology initiatives and collaborate effectively within a team.
Highly organized, detail-oriented, and committed to meeting deadlines.
Positive attitude, strong work ethic, and dedication to ongoing learning and innovation.
Proficiency with AI tools and awareness of emerging technology trends.
________________________________________
Other Requirements
Prolonged periods working at a desk and on a computer.
Ability to lift up to 50 lbs. and use small tools.
Valid driver's license required.
Occasional afterhours/weekend availability for emergencies or scheduled projects.
This is an onsite position at PRC's Corporate Office in Red Bank, NJ.
Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays
Salary Description Range: $55,000 - $70,000 annually
App Support Analyst - Senior QA
Remote support specialist job in Mercerville, NJ
Job Description
This Sr QA position is for manual and automated testing of Judiciary JAVA web-based / Pega apps. QA will perform testing in the following areas: functional/regression, data-integrity, web-services, application workflow and input/outputs validation.
Note: This is a Hybrid position requiring 2 days / wk on-site. Please provide Local candidates.
This is a high visibility project and will require the Senior QA to work with the business and perform some BA tasks such as requirements gathering.
Senior Quality Assurance Specialist is responsible for the design, pilot, & implementation of the software quality assurance review processes. SQA will work with Business group and Application Teams during pre & post assessment periods. The QAS reports to Supervisor/Team Lead. QAS will perform functional/regression testing, SOAP/RESTful web service testing and data-integrity testing by executing and verifying SQL and stored procedure
Tasks:
Manually test web-based applications
Review projects required work products to ensure compliance with approved tailored procedures and standards.
Review and check projects software development activities and the associated internal tasks required as employed by the project and specified in the project plan.
Compare actual project procedures to the specified standards, procedures, and, if required, specific 3rd party contractual requirements.
Perform detailed reviews of interim and final tasks as appropriate. Ensure process improvement opportunities are reviewed by appropriate contact to identify training needs of the organization.
Perform or manage the required software quality phase end reviews of work product and process for each software project and produce the required software quality reports, as specified in the project\'s software quality plan.
Develop and manage short and long-term plans and schedules for organization wide software quality needs.
Perform database integrity testing by verifying data entered/retrieved matches application requirements.
Balance workload with teams capacity by managing the teams activities according to schedule and budgets.
Coordinate and procure the required skills and techniques required. As well as other duties as assigned by the Project Manager.
Qualifications:
Candidate should have over all 12+ years of IT application experience (including development, analysis, QA etc.)
Candidate should have over all 8+ years of IT application testing experience
Candidate should have over 3+ years as QA lead
They must be able to compare actual project procedures to the specified standards and procedures.
They should be able to demonstrate expertise with the most recent and relevant technologies in the quality assurance review processes.
They must be able to understand relational database systems and execute queries and stored procedures as part of their testing.
They must have excellent communication skills and possess the ability to collaborate with internal and external groups including vendors.
They must have the ability of working independently and with minimal supervision
Skills:
HP UFT Product Suite
SOAP and RESTful Web Services Testing
Web UI testing
PEGA Web Application Testing
JAVA Web Application Testing
Manual Testing
Creating, executing test plan / test cases / test scripts
SQL
Web Applications Testing
The ideal candidate will have:
Demonstrate differences between testing PEGA Web Applications and JAVA Web Applications
Experience in AGILE/SCRUM Teams
Run SQL queries to verify database table records match application Retrievals, Inserts and Updates
Run Stored Procedures
Understand Database modeling and Database Relationships
Demonstrate expertise in teaching, conveying technical and or functional courses and concepts.
Develop appropriate work programs and budgets and use to effectively schedule tasks and assignments.
Identify improvements to project standards to achieve high quality services and products.
Responsibilities:
Understand and implement test plans
Implement automation scripts from defined test plans
Identify and document system defects
Communicate clearly and effectively in written and spoken English
Work independently and as a member of a team Experience 10+ years
Skill Required /Desired Amount of Experience
Overall IT industry experience Required 12 Years
Experience with QTP/UFT/Selenium Required 3 Years
Experience with Database Testing Required 7 Years
Experience with Stored Procedure Testing Required 7 Years
Experience with writing and executing SQL Required 7 Years
Experience with PEGA Web Application Testing Highly Desired 3 Years
Experience with JAVA Web Application Testing Required 5 Years
Experience with Web Application Testing Required 7 Years
Experience with SOAP and REST Web Services Testing Required 7 Years
Experience creating and executing test plans/cases/scripts Required 5 Years
Experience with UFT Automated Scripts Highly Desired 3 Years
Knowledge of Web Applications Components and Purpose Required 7 Years
4-year College degree or equivalent technical study Required 4 Years
PolyPaths Application Support
Remote support specialist job in Carteret, NJ
NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for PolyPaths Application Support to join our growing team.
PolyPaths Application Support
Duration: 12+ Months contract
Location: New York City, NY (Onsite)
Description
Strategy to improve the IT local Market Risk team to provide support for the users and PolyPaths application.
As Technical / Functional Expert in Market Risk IT, one consultant needs to be onboarded, Analyzes, designs, develops, deploys, and maintains software application for Market Risk users (PolyPaths).
Essential Functions:
Develop and integrate Java/python components within fixed income technology stack that consists of in-house built components (integrations), coordinate and be part of the vendor software monthly patching, upgrades, daily BAU level 2 support in PolyPaths.
Understanding of the PolyPaths front end, batch process, OAS module, Jobs configuration, re run, etc.
Digital Pathology Application Specialist
Remote support specialist job in Middlesex, NJ
Hamamatsu, one of the world's largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Digital Pathology Application Specialist at our Middlesex, NJ location. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu's mission is to improve the welfare of society through the advancement of photonics technology.
The Digital Pathology Application Specialist provides in-house and in-field technical applications support for Hamamatsu's current and "next generation" range of Digital Pathology products. This position supports the sales division to help achieve sales and profitability goals within an assigned territory.
Responsibilities include:
Provide technical support and training on Digital Pathology products, including troubleshooting and correct operating procedures.
Deliver in-person and remote training sessions to meet customer expectations.
Take ownership of customer issues and ensure timely resolution.
Gain proficiency in current and new Digital Pathology technologies; assist with new product introductions.
Collaborate with Marketing and Sales teams to develop educational materials and support sales objectives.
Conduct product testing, evaluations, and optimize slide scanning workflows.
Create technical content, reports, and presentations; schedule and deliver training.
Represent the company at conferences, trade shows, and seminars as a technical expert.
Build and maintain strong relationships with researchers, pathologists, and scientists.
Participate in special projects and contribute to process or product improvements.
Required Qualifications:
Bachelor of Science in Biology or related field
3 - 5 years of Digital Pathology experience in clinical, research, or industrial setting with a practical focus on slide scanning
2 - 3 years of Customer Support experience
1 year of Microscopy experience
Must be able to travel domestically and internationally. Typical travel is around 50 - 75%. Must have the ability to transport yourself to and from appointments.
Strong communication, presentation and teaching skills
Preferred Qualifications:
Master of Science, Biology
PhD in biology field
2 yrs technical support experience
2 yrs instrument trouble shooting experience
Digital Pathology experience
Sales Experience
Benefits
Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (**************************************** and the Commerce Departments CCL (***********************************
Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at ************ or by email at hc_hr_*********************** . Please include your contact information and specific details about your required accommodation to support you during the job application process. Messages left for other purposes, such as not being able to get into the careers website, following up on an application, or other non-disability related technical issues will not receive a response.
It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.
Auto-ApplyDeskside Support
Remote support specialist job in Piscataway, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location
Duration: 12 + Months (with possible extension)
Job Description:
• Must have excellent communication skills, they will be serving Executives. So previous executive serving experience is a plus.On-site problem determination and remedy of MS WIN operating systems errors.
• Initial installation and re-loads of common PC applications and base images.
• Desktop and laptop installation, discontinuance, relocation, upgrade and modification, etc.
• Break/fix support. IMAC, data migration, pc refresh. Must have great communication skills/customer service skills
Additional Information
For more information, Please contact
Shubham
************
SAP SD Application Specialist
Remote support specialist job in Bridgewater, NJ
Founded in 1998 and managed by a visionary who has a very strong technical background, IndSoft is one of the fastest growing consulting services companies and is headquartered in Chicago. We have international delivery centers in the USA and India. Our motto "We put the IT in your PROF-IT" is more than just a tagline; it inspires the true spirit of IndSoft - delivering business value and creating a sustainable competitive advantage.
Hi,
Please find the below job description and send your updated resume
Job Title: Application Specialist IV
Experience
: 7 to 12 years.
Skills:
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development Must have significant end to end life cycle experience in implementing SAP SD Hands on configuration experience in:
Pricing, Availability Checks, Credit and Risk management, output determination Sales, Foreign Trade and Customs, Billing, Shipping Reports and analysis and other general SD configuration Integration of SD modules with FI/CO, GTS, MM and WM modules Interfacing SAP with third party solutions specifically, tax bolt-on's - Vertex / Taxware, Fedex Shipping interface Planning and forecasting in SAP ABAP/IDOC processing
Prior experience in service management/delivery and/or IT project management required Demonstrate strong architecture / solutioning skill Understanding of various technologies, communications and marketing principles.
Knowledge of US / CA Pharma markets is desired.
Knowledge of the Sanofi brands and business is a plus Good knowledge of applicable data privacy practices and laws Strong interpersonal, communication and presentation skills.
Demonstrated ability to excel in cross functional teams with multiple stake holders.
Must be able to maintain effective working relationships with internal and external business partners, suppliers, vendors, and consultants.
Effective influencing skills and negotiating skills.
Must know what satisfies customers and make customer satisfaction a high priority for self.
Must possess sound interpersonal and information gathering skills and the ability to relate well to others at all levels throughout the organization.
Must be results oriented, and demonstrate a “can-do” attitude - adaptability, flexibility and resourcefulness.
Must demonstrate a commitment to company values.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Good analytical and problem-solving abilities.
Experience working effectively in a team-oriented, collaborative environment SAP SD certification preferred
Education:
Bachelor's degree
SAP SD Certification preferred
Location:
Bridgewater, NJ
55 Corporate Drive,
Schedule:
Start Date: 06/20/2016
Qualifications
SAP SD, Application Specialist, MM, GTS and WM
Additional Information
Required Skills: SAP SD, MM, GTS, WM, Application Specialist
Education: Bachelors degree (minimum)
Sage X3 ERP Application Specialist
Remote support specialist job in Morrisville, PA
Department: IT/ Enterprise Resource Planning Reports To: Director Enterprise Applications
Employment Type: 1 Year Contract
We are seeking an experienced Sage X3 ERP Application Specialist to support and accelerate the global implementation of Sage X3 across multiple entities. The specialist will play a critical role in ensuring a smooth deployment, configuration, and adoption of Sage X3 by providing technical expertise, process optimization, and end-user support.
This role is ideal for professionals who have successfully implemented Sage X3 in complex, multi-entity environments and can work collaboratively with global teams with a focus on financial modules.
Key Responsibilities:
Participate in the end-to-end implementation of Sage X3 across multiple regions or subsidiaries.
Customize workflows, reports, and dashboards to align with global and local operational needs.
Support data migration, validation, and reconciliation between legacy systems and Sage X3.
Collaborate with Finance, Operations, and IT teams to gather business requirements and implement system enhancements.
Identify and resolve process gaps, ensuring system setup supports consistent global practices.
Support month-end and year-end financial closing activities through system validation and reporting.
Work closely with internal IT teams and Sage partners to resolve technical issues.
Develop and maintain system documentation, configuration records, and troubleshooting guides.
Develop and maintain workflows, reports, and dashboards to support decision-making and compliance.
Ensure data integrity, accuracy, and security across financial modules and related integrations
Provide end-user training and technical support for Sage X3 financial functionalities.
Facilitate knowledge transfer to ensure smooth handover post-contract.
Ensure compliance with global implementation standards and governance frameworks.
Participate in system testing (UAT), change management, and rollout planning.
Requirements
Qualifications & Experience:
Essential:
Bachelor's degree in information systems, Computer Sciences, Business, Accounting, or related field.
Minimum 5+ years of hands-on experience implementing and supporting Sage X3 with a focus on financial modules.
Proven expertise in Sage X3 financial and supply chain modules.
Strong understanding of multi-entity, multi-currency, and multi-language environments.
Experience with data migration, user support, and report customization.
Desirable:
Knowledge of integration frameworks (APIs, web services, or middleware).
Familiarity with SQL Server, Power BI, or other business intelligence tools.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving capabilities.
Ability to work independently and manage multiple priorities in a fast-paced, global environment.
IT Hardware Technician
Remote support specialist job in Manchester, NJ
About Us:
Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of hardware technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients' business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a "get it done" attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.
About the Role:
As a Hardware Technician at Digacore Consulting, LLC, you will be responsible for the setup, maintenance, and troubleshooting of hardware devices and equipment for our clients. Your primary focus will be on providing timely and effective support to ensure our clients' hardware systems are fully functional and configured properly.
Required Skills:
Foundational understanding of endpoint setup, maintenance, and troubleshooting
Strong ability and eagerness to learn new tools and tech
Excellent problem-solving skills and attention to detail
Proficient in Microsoft operating systems and productivity applications
Strong documentation and reporting skills
Effective verbal and written communication skills
Ability to manage multiple tasks and priorities efficiently
Collaborative mindset with strong interpersonal skills
Adaptable and agile in dynamic work environments
Responsibilities:
Manage diverse IT equipment, including desktops, laptops, tablets, and kiosks
Maintain comprehensive documentation of hardware failures, installations, repairs, and replacements
Maintain effective communication with the team and clients regarding ticket updates
Install and configure new hardware and software systems
Identify and resolve hardware-related issues through diagnostic troubleshooting
Upgrade outdated hardware equipment to ensure optimal performance
Perform routine cleaning of computer systems to prolong lifespan and functionality
Execute cloning and imaging processes for devices as needed
Disassemble, repair, and reassemble hardware devices as required
Manage accurate inventory and documentation of hardware dispatched to clients
Adhere to project deadlines and fulfill project requirements
Required Experience:
1-3 years of professional work experience or a completed Bachelor's degree
Exposure to technology through either personal projects or professional experience
Preferred Experience:
Experience working in a helpdesk or IT support environment, with direct end-user interaction
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ConnectWise, ServiceNow)
Hands-on experience with hardware imaging tools (e.g., Acronis, Clonezilla, Microsoft Deployment Toolkit)
Possession of at least one of the following certifications:
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Microsoft Endpoint Manager
CompTIA IT Fundamentals (ITF+)
Benefits:
Nationwide medical insurance
Dental insurance
Life insurance gifted to all employees
Long-term disability insurance gifted to all employees
FSA and HSA options
Generous paid time off
Mental health days
$500 sign-on bonus
We are an Equal Opportunity Employer!
Fire Sprinkler Field Specialist - Fire Protection - Base Salary to 40.00/hour - South Plainfield, NJ
Remote support specialist job in South Plainfield, NJ
AllSearch Recruiting is searching for a Fire Sprinkler Field Specialist for our client in South Plainfield, New Jersey. The Fire Sprinkler Field Specialist will collaborate closely with Project Managers to ensure the successful execution of commercial and industrial sprinkler system projects. The Fire Sprinkler Field Specialist will be responsible for overseeing on-site installation and maintenance of fire sprinkler systems, coordinating daily field activities, and ensuring OSHA compliance with plans, NFPA 13 and related codes, safety standards, strong technical expertise, communication, and organizational skills.
Responsibilities:
Act as primary on-site technician for fire sprinkler projects installing, inspecting, testing, and servicing systems per fire codes and safety protocols to support life safety for industrial, commercial, pharmaceutical, and municipal clients in New Jersey and nearby areas.
Coordinate with Project Managers on jobsites to handle daily field tasks like scheduling and updates, integrating sprinkler work with services such as fire extinguishers, alarms, suppression, SCBA, gas detection, CO2, oxygen, and more.
Use field tools for sprinkler installation and maintenance on mechanical, electrical, and pneumatic systems, following safety procedures to address challenges and maintain our commitment to comprehensive life safety solutions.
Complete service paperwork and update company software (Profit Zoom) accurately and on time for record-keeping and compliance across all service offerings.
Handle on-call after-hours and regular emergencies with quick, reliable responses to ensure client safety and minimal disruptions as a trusted life safety provider in New Jersey and surrounding regions.
Communicate proactively with departments, trade partners, inspectors, and stakeholders to resolve issues, execute projects smoothly, and deliver excellent customer service.
Travel across New Jersey to project sites as needed, adapting to environments while following company standards and uniform policy to serve our industrial, commercial, pharmaceutical, and municipal clients effectively.
Hours are Monday through Friday, 7: 00 AM - 4: 00 PM, and handle ON-CALL emergencies
Qualifications:
2+ years in Water-Based Systems Layout, with demonstrated hands-on field installation and coordination experience on commercial or industrial sprinkler projects.
Ability to read and interpret construction documents and sprinkler system plans
Strong understanding of NFPA 13 and related codes
OSHA 30 Certification or equivalent safety training
Willing to travel throughout NJ as needed
Comply with uniform policy
Compensation:
Base Salary in the 35.00 - 40.00/hour range
MDV
HSA
401k
PTO
Profit Sharing
Summer Hours Program
Life Insurance
Long Term Disability
#INDALL
Fire Sprinkler Field Specialist - Fire Protection - Base Salary to 40.00/hour - South Plainfield, NJ
Remote support specialist job in South Plainfield, NJ
Job Description
Fire Sprinkler Field Specialist - Fire Protection - Base Salary to 40.00/hour - South Plainfield, NJ
AllSearch Recruiting is searching for a Fire Sprinkler Field Specialist for our client in South Plainfield, New Jersey. The Fire Sprinkler Field Specialist will collaborate closely with Project Managers to ensure the successful execution of commercial and industrial sprinkler system projects. The Fire Sprinkler Field Specialist will be responsible for overseeing on-site installation and maintenance of fire sprinkler systems, coordinating daily field activities, and ensuring OSHA compliance with plans, NFPA 13 and related codes, safety standards, strong technical expertise, communication, and organizational skills.
Responsibilities:
Act as primary on-site technician for fire sprinkler projects installing, inspecting, testing, and servicing systems per fire codes and safety protocols to support life safety for industrial, commercial, pharmaceutical, and municipal clients in New Jersey and nearby areas.
Coordinate with Project Managers on jobsites to handle daily field tasks like scheduling and updates, integrating sprinkler work with services such as fire extinguishers, alarms, suppression, SCBA, gas detection, CO2, oxygen, and more.
Use field tools for sprinkler installation and maintenance on mechanical, electrical, and pneumatic systems, following safety procedures to address challenges and maintain our commitment to comprehensive life safety solutions.
Complete service paperwork and update company software (Profit Zoom) accurately and on time for record-keeping and compliance across all service offerings.
Handle on-call after-hours and regular emergencies with quick, reliable responses to ensure client safety and minimal disruptions as a trusted life safety provider in New Jersey and surrounding regions.
Communicate proactively with departments, trade partners, inspectors, and stakeholders to resolve issues, execute projects smoothly, and deliver excellent customer service.
Travel across New Jersey to project sites as needed, adapting to environments while following company standards and uniform policy to serve our industrial, commercial, pharmaceutical, and municipal clients effectively.
Hours are Monday through Friday, 7:00 AM - 4:00 PM, and handle ON-CALL emergencies
Qualifications:
2+ years in Water-Based Systems Layout, with demonstrated hands-on field installation and coordination experience on commercial or industrial sprinkler projects.
Ability to read and interpret construction documents and sprinkler system plans
Strong understanding of NFPA 13 and related codes
OSHA 30 Certification or equivalent safety training
Willing to travel throughout NJ as needed
Comply with uniform policy
Compensation:
Base Salary in the 35.00 - 40.00/hour range
MDV
HSA
401k
PTO
Profit Sharing
Summer Hours Program
Life Insurance
Long Term Disability
#INDALL
Service Desk Specialist
Remote support specialist job in Matawan, NJ
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor
Must have: Spanish is hugely required
Role: Service Desk Specialist
Duration: Direct Hire
Job Description
• Proficient in the timely and professional handling of incoming calls to a busy service desk
• Target 85% resolution at the Service Desk for inbound incidents and request
• Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required.
• Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue.
• Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment.
• Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions.
• Answer application questions with short training and/or -how-to documents.
• Delegate support tasks when appropriate to third party vendors
• Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues.
• Participate in departmental projects and programs (which include rollouts, upgrades, and modifications).
• Maintain procedures manual to ensure continuity of task execution amongst current or future staff.
• Deliver administrative services to IT department.
• Assist in Desktop top support functions.
• Participate in after hour on call rotation.
Qualifications:
o EDUCATION
• Associate degree in Management Information Systems (MIS), Computer Science related field or minimum 2 years' experience.
o SKILLS & EXPERIENCE
• Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience in supermarket operations a plus.
Benefits:
401K
Medical
PTO
A reasonable, good faith estimate of the $45k/Annum to $60k/Annum with Benefits for this position.