Remote support specialist jobs in Kansas City, KS

Support Technician Compensation: $26 - $30/hour, depending on experience Inceed has partnered with a great company to help find a skilled Support Technician to join their team! Join a dynamic team where you'll handle day-to-day support needs and maintain core systems. This role is perfect for someone who thrives on driving improvements and ensuring users can work seamlessly. Dive into a hands-on position that offers the chance to troubleshoot, resolve, and enhance user experiences. Key Responsibilities & Duties: Provide Tier 1-2 support for desktops and laptops Troubleshoot Microsoft Windows, Microsoft 365, and Teams issues Manage user accounts and group policies in Azure AD Support software deployments and updates Monitor system performance and escalate problems Assist with network connectivity and printer issues Document processes and resolutions Contribute to support workflow improvements Required Qualifications & Experience: 4-6 years of IT support experience Proficiency with Microsoft products Understanding of networking and infrastructure basics Experience with ticketing systems and IT workflows Strong communication skills Nice to Have Skills & Experience: Exposure to architecture or engineering software Experience supporting CAD workstations Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit If you are interested in learning more about the Support Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Computer Support Specialist - Full Time Seeking Fulltime PC support specialist. No sponsorship or non-local candidates please. This is a FT job for an entry level, recent graduate for an in-office job in Overland Park, KS.. Requirements?: Good Attitude. Willing to learn. Solid Understanding of Windows 11 OS and Office365. The right person with the right attitude can be truly entry level. $40-50k Contact Eric Walters, *************************. Will interview promptly.

Join Our Team as a Network Administrator IT Specialist - Overland Park, KS Are you a proactive IT professional with a passion for networking and a keen eye for detail? We are seeking a dynamic Network Administrator IT Specialist to support, maintain, and optimize network infrastructures in a fast-paced environment. This pivotal role ensures seamless connectivity, security awareness and reliable access across both cloud and on-premises environments, making a real impact on our organization's technology landscape. What You'll Do: Configure, monitor, and maintain Cisco Meraki firewalls, switches, and wireless access points to ensure secure and efficient network operations. Manage Azure virtual networks, subnets, and support network security groups to support our cloud infrastructure. Support and troubleshoot site-to-site and client VPN connections, ensuring secure remote access. Implement and support Conditional Access policies within Microsoft Entra ID for enhanced security. Configure and troubleshoot authentication systems including RADIUS, LDAP, SAML, and MFA. Maintain firewall rules and network segmentation to uphold security best practices. Provide Tier 1 and Tier 2 support for network-related and general IT issues. Diagnose and resolve connectivity challenges related to VPN, DNS, DHCP, VLANs, multicast traffic, and overall network performance. Troubleshoot hardware and software issues on desktops, laptops, and mobile devices. Assist with basic network cabling tasks, including patching and testing, and coordinate physical network upgrades with vendors. Maintain comprehensive documentation of network configurations, IP schemas, and access policies. Collaborate effectively with internal teams and external vendors on IT projects and support escalations. What We're Looking For: Associate or Bachelor's degree in Information Technology, Networking, or a related field, or equivalent hands-on experience. 2+ years of experience supporting networks, with demonstrated expertise in Cisco Meraki environments. Certifications such as CompTIA Network+ or Cisco Meraki certifications are a plus. Technical Skills: Hands-on experience with Cisco Meraki dashboard and hardware. Proficiency in Azure virtual networks, VPN gateways, and network security groups. Knowledge of authentication systems including RADIUS, LDAP, SAML, MFA, and Conditional Access. Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols. Basic scripting skills (PowerShell, Bash) are advantageous. Soft Skills: Excellent analytical and troubleshooting abilities. Effective communicator with strong interpersonal skills. Self-motivated, able to work independently, and prioritize tasks efficiently. Detail-oriented with a collaborative approach to problem-solving. Other Requirements: Willingness to support physical network infrastructure and coordinate with vendors on cabling and hardware projects. Relevant certifications are preferred but not mandatory. If you're ready to leverage your networking expertise in a challenging and rewarding role, apply now to become a vital part of our IT team and help drive our organization's connectivity and security forward! On-site full-time. Contract-to-hire

Our Company: With offices in Pennsylvania, U.S., Dublin, Ireland and Singapore, Island Networks is an innovative IT Services company that provides cloud and converged IT infrastructure solutions to large enterprises globally. Since its inception in 2012 Island Networks has built a world class team of professionals along with a customer base of blue-chip global organizations and in recent years the company has experienced rapid growth, particularly in the pharmaceutical and high-tech vertical industry sectors. The culture in Island Networks is one where attitude and ability is favored over experience. The Opportunity: We are seeking to recruit a highly motivated professional to join our team, and work at our client's site in Lenexa, KS. Job Description & Duties: Provide technical support onsite to ICON Applications and Systems in accordance with ICON SOPs\WPs\BPs and appropriate project specifications. Perform administration and maintenance of business applications. It is important to have the ability to grasp understanding of our critical Laboratory Information Management Systems (LIMS) and how they impact the business and our clients and patients. These applications are typically validated apps that adhere to strict controls such as regulatory compliance and they are subject to audits both internally and externally. They are custom apps for our industry and not standard off the shelf apps so it is important that the individual can learn these concepts quickly. Change Management: Attend Change Management meetings and ensure that any changes planned such as patching, network upgrades, new policies do not impact the availability of systems Any changes planned for applications / systems should be discussed with the IT Management team and also the business to ensure disruptions to the business are prevented. Monitor the availability and performance of supported applications. Review system and application logs. Lead periodic maintenance activities for the site related to application and OS patching activities. Work under instruction and liaise with the IT Department Early Phase Development teams (based out of the EU) to ensure that any IT activities do not impact negatively the business. Resolve incidents and service requests. Ensure all tickets are captured in our Helpdesk System. Liaise with Application Vendors as required with the understanding that any suggested changes by the vendor must adhere to our strict controls around change management in order to ensure continued validation. Perform release management activities as it relates to coordinating the review and scheduling of application releases implementing, configuring, and testing new product versions with end users. Provide audit support on privileged user access reviews, audit queries and other compliance activities. Perform problem management analysis and activities. Triage issues and escalate it to other internal IT groups and IT Development teams as needed. Manage proper system documentation and regularly review and maintain the IT knowledge base to improve overall customer experience. Configure, Monitor and address application related and job failure alerts on time. Work on projects assigned by the IT Manager / IT Director. Important: This role is required to be onsite 5 days a week. It is not a remote job. Soft Skills: Experience in a similar role preferably in medium-to-large scale global organization related to application support. Familiarity with a health care setting or the pharma industry would be beneficial. A working knowledge of the system development life cycle and general application support standards. Good understanding of the IT service management processes - Incident, Request, Problem, Change. Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential. Work independently or as integral part of an effective and highly skilled team. Project Management Skills. Ability to grasp new concepts quickly in particular around audit, compliance and validation of systems. Technical Skills: Understand networking concepts. Has experience with patching, IP management, DHCP, DNS, switches. Active Directory / Group Policies. Windows Server & Linux administration. Any technology certifications or experience related to Enterprise applications\ Database\ OS\Programming languages. Nice to have Skills Familiarity or interest with a health care setting or the pharma industry would be beneficial. Experience of temperature monitoring systems. Benefits: Paid time off + Paid Sick Time Paid holidays Group medical covered at up to 70% 100% company-paid short-term & long-term disability 100% company-paid dental, AD&D, and life insurance 100% company-paid vision insurance 401(k) plan with 4% employer match after 1 year, vested 100% immediately Overtime Bonus potential Applicants must be authorized to work for any employer in the United States, both now and in the future. Island Networks is unable to sponsor or assume the assignment of sponsorship of any employment Visa. Island Networks is an Equal Opportunity Employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

We are seeking a skilled and detail-oriented IT Analyst to join our team. The IT Analyst will be responsible for supporting IT infrastructure, troubleshooting technical issues, and assisting in the implementation of IT solutions that enhance operational efficiency. The ideal candidate will have strong analytical skills, a proactive approach to problem-solving, excellent customer service skills, and the ability to work collaboratively with various teams. Your Responsibilities: * Provide first and second-level IT support to end users, troubleshooting hardware, software, and network issues. * Assist in the deployment, configuration, and maintenance of IT systems, including workstations, network equipment, and mobile devices. * Create, maintain and update IT documentation, SOP's, including asset inventories, network diagrams, and user guides. * Collaborate with internal teams and external vendors to implement and lead small size projects and organization initiatives. * Support cloud-based applications and platforms, ensuring seamless integration and functionality. * Manage user accounts, permissions, and access control across various IT systems. * Assist in the development and enforcement of IT policies, procedures, and best practices. * Provide training and guidance to employees on IT tools and cybersecurity awareness. * Participate in IT audits, risk assessments, and compliance initiatives. * Assist with new hire onboarding and IT orientation, ensuring smooth setup of IT resources and accounts. Skills - Qualifications: * Strong knowledge of Windows operating systems, Active Directory, and Office 365. * Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN. * Familiarity with IT security principles, firewalls, antivirus software, and endpoint protection. * Knowledge of cloud computing platforms such as Azure and SharePoint is an asset. * Highly motivated with the ability to work independently. * Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Education/Experience: * Minimum of 2-4 years of experience in IT support, systems administration, or a similar role. * Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are a plus. * Successfully managed small- to medium-sized projects for a minimum of two years. What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $34 - $36 / hour Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Our client is a renowned manufacturer of industrial equipment and machinery, with a focus on providing high-quality solutions for the oil and gas industry. With decades of experience and expertise, they have built a reputation for reliability, efficiency, and innovation in the design and production of pumping units, power transmission products, and automation systems. They are looking to add a Desktop Support Analyst to their team in the Missouri City, TX area! Job Summary: The On-site Desktop Support Analyst will work with the IT team and provide hands-on technical support to end-users, with a strong emphasis on executive personnel. This role requires expertise in Microsoft Intune and Mobile Device Management (MDM) solutions to ensure seamless device deployment, configuration, and compliance across our organization. As an on-site only position, the ideal candidate will deliver proactive deskside support, troubleshooting, and maintenance directly at user locations, prioritizing high-level executives to minimize disruptions and enhance productivity. If you thrive in a fast-paced environment and excel at VIP-level service, this is your opportunity to make a direct impact. Key details: 3-month contract $29/hour M-F schedule Fully onsite at the Missouri City location Key Responsibilities: Provide deskside technical support to executive personnel, including hardware setup, software installations, and immediate issue resolution for laptops, desktops, peripherals, and mobile devices. Diagnose and resolve hardware, software, and network issues at the user's location, ensuring minimal downtime for critical stakeholders. Manage and administer Microsoft Intune for endpoint management, including device enrollment, policy configuration, app deployment, and compliance enforcement. Implement and maintain MDM solutions to secure and monitor corporate devices, handling updates, remote wipes, and conditional access policies. Conduct proactive maintenance of executive workspaces, such as conference rooms and collaboration tools, to prevent issues and optimize performance. Collaborate with IT teams to escalate complex problems, document resolutions, and contribute to knowledge base articles for common support scenarios. Perform inventory tracking, asset management, and basic cabling/support for on-site infrastructure. Deliver one-on-one training sessions for executives on Intune-managed devices, security best practices, and troubleshooting techniques. Ensure adherence to company security protocols, including data protection and access controls, while supporting audit requirements. Required Qualifications: 3+ years of experience in desktop support, with at least 1 year focused on executive or VIP deskside support. Proven hands-on expertise with Microsoft Intune, including configuration profiles, app protection, and device compliance. Strong knowledge of MDM principles and tools (e.g., Intune integration with Azure AD). Proficiency in Windows OS, Microsoft Office Suite, and common peripherals (printers, scanners, docking stations). Excellent customer service skills, with the ability to communicate technical concepts clearly to non-technical executives. Availability for on-site work during standard business hours, with occasional flexibility for urgent executive needs. Preferred Skills: Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice) and remote support tools. Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+. Ability to lift and transport equipment up to 50 lbs for on-site setups.

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Network / System Monitoring & Support SD Escalation Support Client Ticket Management / SLA Adherence IMAC and B/F Support Update ITGlue / Tooling Job Summary: This role is important because it monitors the first line of notification of issues within client environments; provides clients with proactive services to prevent bigger issues by automating maintenance and patching. Creates and implements new automation services as issues arise and technology changes. Ensures the client is notified of issues in a timely manner. Responsible for the functionality of software in the monitoring and triaging of alerts received from internal and external Clients. The role requires a comfort level of communicating professionally across different levels of both internal and client organizations. Serves as the escalation point for ITSS I/II level technicians. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your COLLABORATIVE SKILLS to: Multi-task various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Perform queue management for user tasks, alarms, alert tasks, incidents and troubleshoot and / or triage as necessary. Troubleshoot, analyze and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Work with key stakeholders to address gaps in licensing, software, and hardware when identified. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Respond to software-generated alerts and troubleshoot recurring issues. Create and manage reports and scripting for clients using the RMM tools. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communicate with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. Inform customers about ISG service offerings that may help them in monitoring their environment. Participate in an after-hours call rotation to support our customers. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and Organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED Required. Bachelor's Degree in related field preferred. A minimum of 5-7 Years similar or related experience. Experience with Cisco Unified Communications and MS Teams Voice required. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges. We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kansas City,MO Duration:1+ year (with possible extension) Job id : Fast Path [19032] · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionDescription: Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office. We are looking for a highly motivated and skilled Support Technician 2 to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner. Requirements: Responsibilities: Troubleshoot hardware and software issue, ensuring timely resolution Provide technical support to end users via phone, tickets, email and in-person Document and track issues using our ticketing system, and escalating when necessary Assist in setting up and configuring computer systems and applications Maintain accurate user accounts and permissions Educate users on best practices and IT policies and stay up to date with new technologies Collaborate with other members of the IT team to ensure that customers receive the highest level of service Generates and maintains dashboards and reports that track product health and success metrics Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues Qualifications: 3+ years of experience in IT support High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred Experience supporting customers in corporate environment Experience with IT Service Management ticketing systems Experience with Azure M365 and AWS preferred but not required Basic understanding of computer systems, networks, and software applications Strong problem-solving skills and ability to troubleshoot and think logically Experience with Microsoft Windows and Office, as well as experience with desktop hardware Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment

COME FOR THE JOB-STAY FOR THE CAREER! PRODUCT APPLICATION SPECIALIST! THIS IS A FULL-TIME PERMANENT POSITION THAT IS LOCATED IN LENEXA, KS! Hughes Machinery Company is an FCX Performance/Applied Industrial Technologies Company and a leading Industrial and Capital Equipment company. As an Inbound-Product Application Specialist with FCX Performance/Hughes Machinery, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country Professional development and training Team oriented company culture where it's called work for a reason but have fun in the process Join a local team with company backing Essential Functions & Responsibilities: Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment. Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software. Responds to customer inquiries. Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation Checks availability and verifies ship dates. assists customers by suggesting related items, explaining features, and checking customer's buying history. Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery. Negotiates pricing and delivery with vendors when necessary. Works closely with Outside Sales Team in soliciting business, executing order transactions and maintaining superior customer service levels. Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, answering phone calls, etc.) Maximizes gross margin by demonstrating the value of our superior service, problem solving, and technical expertise. Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Other duties as assigned by Management. Preferred Education/Experience: Bachelor's Degree preferred. 1-3+ years' experience in Customer or Technical Service preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus. Knowledge of industrial valves, pumps, steam systems or HVAC a plus. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Department Production Support Employment Type Full Time Location NHQ Workplace type Onsite Compensation $18.00 - $20.00 / hour This role's hiring manager: Trisha White View Trisha's Profile Key Responsibilities Skills, Knowledge and Expertise Benefits About Aspen Contracting About Aspen Contracting Aspen Contracting is a nationally recognized exterior contractor specializing in roofing, siding, and gutter restoration for residential, commercial, and new construction projects. Founded with a commitment to integrity, quality, and customer satisfaction, Aspen has grown into one of the largest roofing contractors in the United States, completing over 10,000 projects annually. With a team of over 400 professionals, Aspen is dedicated to delivering top-tier craftsmanship while maintaining an A+ rating with the Better Business Bureau. The company operates in 48 states, ensuring communities nationwide receive reliable and expert exterior solutions. Aspen Contracting is built on the philosophy of “Doing the Right Thing”, which extends beyond construction-Aspen actively supports veterans through hiring initiatives and programs like Covers 4 Others, providing free roofs to those in need. Employees thrive in a collaborative, growth-oriented environment, where innovation, recognition, and career development are prioritized.

The Field Specialist is responsible for developing and maintaining customer relationships within an assigned territory. This role involves leading product knowledge events, supporting sales efforts, and providing technical expertise to stores and contractors. Key Responsibilities: Customer Engagement: Develop and maintain strong relationships with customers, stores, and contractors. Visit contractors and retail locations according to the proposal schedule. Product Knowledge & Support: Lead Product Knowledge (PK) events at retail locations and in the field. Field technical product calls and provide guidance to stores and contractors. Assist stores and contractors in generating project material lists. Sales Collaboration: Pass leads to Account Managers and support the sales process as needed. Promote new products and services to generate new business leads. Generate leads through the store Special Orders program. Reporting & Documentation: Prepare reports and correspondence as required. Skills & Abilities: Proficiency in English (reading, writing, and speaking). Strong interpersonal skills with the ability to engage with all organizational levels and the public. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Professional telephone and office etiquette. Compensation & Benefits: Base Salary: $70,000/year (specific yearly salary may vary based on experience and other factors). Annual Bonus: Discretionary annual bonus based on Company and business unit performance. Benefits Package: Health, dental, and vision insurance (available after 60 days). Paid time off. 401(k) plan with company match. The Company is an Equal Opportunity Employer.

EUC / Desktop Engineer Windows OS 10/11, Network Basics, HP and Dell Desktop/Laptop, Mac OS, Pathing / Vulnerability Management. Attributes 1. Self-Managed/Independence: * Responsibility: TAs act as the sole IT support for their designated site, necessitating the ability to make decisions on the fly based on priorities. * Initiative: TAs are expected to proactively understand support requirements and familiarize themselves with singular one-off processes at their site. * Documentation: TAs must take the initiative to update and maintain knowledge documentation, ensuring accurate and up-to-date information. * Expertise: TAs may need to become Subject Matter Experts (SMEs) on processes specific or unique to their site. 2. Leadership/Ownership: * Direction: Manufacturing and Remittance sites consider their TA as a primary source of direction for IT issues and questions. * Responsiveness: TAs need to provide timely and effective direction, training, and guidance to sites for technology-related processes, concerns, or solutions. * Standards: TAs are expected to adhere to best practices and client/company standards in guiding site personnel through IT matters. 3. Continuous Learning/Collaboration: * Proactivity: Acknowledging the limitation of Knowledge Documents, TAs should actively create, update, and share their own knowledge documents. * Knowledge Gap Addressal: TAs play a crucial role in identifying and addressing gaps in documentation to ensure comprehensive support. * Adaptability: TAs should be open to continuous learning, especially when implementing new processes, to stay abreast of technological advancements. Key Requirements 1. Education: * Bachelor's degree and 3 years related experience in technology and support functions. * Field of Study: Computer Science, Information Systems. 2. Transportation: * Possession of a valid driver's license due to the absence of public transportation in the local area. * Ability to commute to the site outside normal dayshift hours. o Coverage for severity tickets that require the Technical Analyst to be to on site in a certain time frame. o Change Requests that require the Technical Analyst to support the change. o Must have the flexibility to work off hours when needed to accomplish task during site downtime. 3. Technical Proficiency: * Proficiency and experience in troubleshooting and resolving issues locally at a site, and effective resolution of IT-related issues and maintenance t asks. * Strong knowledge of hardware, software, and networking. * Skilled in diagnosing hardware failures and proficient in performing component-level repairs or replacements, including adapters, graphics cards, and other critical computer components, ensuring seamless functionality and minimizing disruptions to operations. * Proficient in working with diverse operating systems, including Windows and mac OS, with the ability to adapt quickly to new environments and technologies. * Sound understanding of Active Directory principles and practices, adept in user account management, permissions configuration, and group policy administration to ensure secure and efficient network operations. * Experience with remote desktop support tools to provide timely assistance and resolve technical issues for users across distributed environments, minimizing downtime and optimizing productivity. * Image equipment for the Call Center New Hire classes for North Carolina and South Carolina area. 4. Network Management: * Understanding of the TCP/IP suite, including knowledge of protocols such as TCP, and DHCP. o Understanding common TCP/IP and DHCP errors and how to interpret them for problem resolution. o Track TCP/IP Static IP address for specific equipment. * Understanding the role of DNS in translating domain names to IP addresses. * Familiarity with common networking devices, such as routers, switches, hubs, modems, and wireless access points. o Attention to detail when patching cables into network switches to ensure that cables are connected to the correct switch ports and patch panel ports. o Familiarity with cable testing tools (e.g., cable testers, continuity testers) to verify cable continuity, pinout correctness, and signal integrity after termination. * Ability to diagnose and troubleshoot common network connectivity problems, both wired and wireless. * Experience in using command-line tools for networking troubleshooting, such as ipconfig, ping, tracert, and nslookup. * Basic knowledge of VPN technologies and the ability to troubleshoot VPN connectivity issues. * Sound understanding of Virtual Local Area Network (VLAN) segmentation principles and practices, coupled with knowledge of Payment Card Industry Data Security Standard (PCI DSS) compliance requirements, enabling effective network segmentation and adherence to regulatory standards for enhanced security and compliance. 5. Security Awareness: * Knowledge of basic security principles to ensure the protection of systems and data from security threats. * Implementation of security best practices to safeguard systems and data. 6. Communication Skills: * Effective communication with both technical and non-technical stakeholders. * Ability to convey complex technical information in a clear and understandable manner. * Create documentation and/or instructions based on the audience. 7. Customer Service: * Strong customer service skills to communicate effectively with end-users, understand their issues, and provide solutions in a user-friendly manner. * Effective time management skills to prioritize and handle multiple support requests simultaneously. 8. Adaptability: * Flexibility to adapt to evolving technologies and work environments. * Willingness to learn and stay updated on industry trends. 9. Team Collaboration: * Ability to work collaboratively with other IT professionals and cross-functional teams. * Contribution to a positive and cooperative work environment. 10. Documentation: * Thorough documentation of IT processes, configurations, and issue resolutions. * Maintenance of an organized and up-to-date knowledge base. 11. Project Management: * Experience in managing IT projects, including planning, execution, and evaluation. * Manage project timelines, ensuring that tasks are completed within specified deadlines. 12. Compliance and Regulations: * Awareness of relevant IT regulations and compliance standards. * Adherence to company policies and procedures. Salary Range- $60,000-$75,000 a year #LI-SP3 #LI-VX1

Full-time Description Installs, maintains, and repairs computer hardware and software, provides technical support to users, and ensures an organization's technology infrastructure runs efficiently. Requirements 1-5+ years of experience in a related field. Experience troubleshooting computer and network issues in a networked environment. Experience with software deployment tools and scripts. Thorough knowledge of computer hardware, software, networks, and operating systems. Strong troubleshooting abilities are essential. Excellent interpersonal skills with a focus on customer service. Good organizational and time-management skills are beneficial. Experience with various operating systems (Windows, mac OS, Linux) and enterprise management systems like Microsoft Intune or Active Directory is a plus.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hi , If you are interested please call back **************or share your best time to reach you I am reaching out to you today because your resume was posted to one of the many Internet job sites and is listed as active or you had submitted your resume to us. If you are not actively seeking a position, please ignore this email.. ROLE :Desktop Support LOCATION:KANSAS CITY, MO Duration:1+ year · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. · Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. · Outlook PST files. · Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations. · Travelling is required Additional Information For more information, Please contact Shubham ************

Department Production Support Employment Type Full Time Location NHQ Workplace type Onsite Compensation $18.00 - $20.00 / hour Reporting To Trisha White This role's hiring manager: Trisha White View Trisha's Profile Key Responsibilities Skills, Knowledge and Expertise Benefits About Aspen Contracting About Aspen Contracting Aspen Contracting is a nationally recognized exterior contractor specializing in roofing, siding, and gutter restoration for residential, commercial, and new construction projects. Founded with a commitment to integrity, quality, and customer satisfaction, Aspen has grown into one of the largest roofing contractors in the United States, completing over 10,000 projects annually. With a team of over 400 professionals, Aspen is dedicated to delivering top-tier craftsmanship while maintaining an A+ rating with the Better Business Bureau. The company operates in 48 states, ensuring communities nationwide receive reliable and expert exterior solutions. Aspen Contracting is built on the philosophy of “Doing the Right Thing”, which extends beyond construction-Aspen actively supports veterans through hiring initiatives and programs like Covers 4 Others, providing free roofs to those in need. Employees thrive in a collaborative, growth-oriented environment, where innovation, recognition, and career development are prioritized.

Job DescriptionDescription: Installs, maintains, and repairs computer hardware and software, provides technical support to users, and ensures an organization's technology infrastructure runs efficiently. Requirements: 1-5+ years of experience in a related field. Experience troubleshooting computer and network issues in a networked environment. Experience with software deployment tools and scripts. Thorough knowledge of computer hardware, software, networks, and operating systems. Strong troubleshooting abilities are essential. Excellent interpersonal skills with a focus on customer service. Good organizational and time-management skills are beneficial. Experience with various operating systems (Windows, mac OS, Linux) and enterprise management systems like Microsoft Intune or Active Directory is a plus.