Remote support specialist jobs in Laguna Niguel, CA - 595 jobs
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Remote Support Specialist
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Field Specialist
Production Support Specialist
Information Technology Technician
Senior Technical Support Specialist
Help Desk Technician II
Ostechnical
Remote support specialist job in Irvine, CA
Level 2 Helpdesk Technician
Contract to Hire, location- Irvine.
We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise.
Key Responsibilities:
Respond to user requests and incidents via ticketing system, phone, and email.
Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications.
Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices).
Support and troubleshoot Microsoft Teams and Office 365 applications.
Utilize Active Directory for password resets, account management, and user permissions.
Maintain a professional, courteous, and solution-oriented attitude while supporting end users.
Accurately document issues, actions, and resolutions within the ticketing system.
Qualifications & Experience:
Previous Helpdesk or Technical Support experience required.
Strong troubleshooting skills across hardware, software, and application environments.
Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams.
Understanding of basic networking concepts, including connectivity troubleshooting and print configuration.
Excellent customer service, written, and verbal communication skills.
Professional demeanor - friendly, reliable, and adaptable, with a positive "can-do” attitude.
Preferred Attributes:
Outgoing and approachable personality.
Ability to multitask and prioritize effectively in a fast-paced environment.
Commitment to providing an exceptional end-user experience.
$46k-79k yearly est. 2d ago
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Desktop Support Specialist
Softworld, a Kelly Company 4.3
Remote support specialist job in Encinitas, CA
Location: 100% Onsite - Based out of the IT main office in Encinitas, CA, with work performed at hospitals and clinics throughout the city
Shift: 11:00 AM - 7:00 PM, includes one weekend shift
The IS Support Technician provides hands-on desktop and technical support within a healthcare enterprise environment. This role is customer-facing and requires strong communication skills, technical troubleshooting expertise, and the ability to work independently with minimal supervision. The technician will support hardware refresh initiatives and day-to-day desktop support across multiple hospital and clinic locations.
Key Responsibilities
Install, configure, and support Windows 7 and Windows 10 systems
Perform PC and hardware refreshes, including imaging and deployment
Troubleshoot desktop hardware and software issues
Configure and support printers and peripheral devices (scanners, credit card readers, signature pads)
Utilize PXE boot processes and assist with system deployments
Provide excellent customer service while supporting medical professionals in a fast-paced environment
Support basic networking and telecom-related issues
Assist with SCCM-related tasks (imaging, deployments, updates)
Document issues, resolutions, and asset information as required
Travel between hospital and clinic sites as assigned, typically remaining at one site for several months at a time
Required Skills & Experience
1-2+ years of experience installing and configuring Windows 7 & Windows 10
Proven PC/hardware refresh experience
Strong desktop troubleshooting skills
Experience with PXE boot
Hands-on experience configuring printers and peripherals
Excellent customer service and communication skills (required)
Basic understanding of networking and telecom concepts
SCCM experience is a strong plus
Preferred / “Home Run” Skills
Experience working in a healthcare environment
Background supporting users in a large enterprise environment
Ability to work independently with minimal hand-holding.
$50k-71k yearly est. 23h ago
Support Desk Analyst
Activesoft, Inc.
Remote support specialist job in Carlsbad, CA
COMPETENCIES (Knowledge, Skills & Abilities)
Exceptional Customer Service, soft skills
Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
Working knowledge of Mac/OS X and iOS
Working knowledge of Active Directory and Microsoft Windows domain environments
Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
Experience with Microsoft Office 365 user administration
Able to recognize and analyze system issues on a working level and identify resolutions or required escalations
Basic knowledge of ERP technologies and platforms - SAP optional but preferred
Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
Basic understanding of requirements and techniques for integrating disparate systems or technologies.
Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment
Basic understanding of 3rd party application support and troubleshooting.
Strong logic, problem-solving, along with specific attention to detail
Experience with multifunction printers, scanners
Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.
EDUCATION AND EXPERIENCE
Minimum 2 years of IT Support Desk experience
Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred
This position is on-site 5 days.
$55k-94k yearly est. 4d ago
Chinese Speaking - Warehouse Support Specialist
de Well Container Shipping Inc.
Remote support specialist job in Bell Gardens, CA
As a Warehouse SupportSpecialist, you will support daily warehouse and logistics operations to ensure freight moves accurately and efficiently. You will work closely with internal teams, carriers, and third-party partners to track shipments, maintain documentation, and assist with issue resolution in a fast-paced environment.
This role is ideal for a detail-oriented, strong communicator looking to start or grow their career at De Well Group. You will receive structured training through hands-on experience, self-guided learning, and in-office coaching, with opportunities to advance into Operations, Account Management, Sales Support, and Supply Chain roles.
PRIMARY DUTIES & RESPONSIBILITIES
• Support daily warehouse and logistics operations, including inbound and outbound freight coordination
• Assist with shipment tracking, status updates, and issue resolution
• Perform accurate data entry of shipment, inventory, and operational details from multiple sources (Excel, emails, systems)
• Maintain data accuracy and integrity across warehouse and transportation records
• Coordinate with internal teams, carriers, 3PL partners, and dispatch to support the timely movement of freight
• Assist with transload coordination and monitor transload results
• Support billing processes, including invoice review and documentation validation
• Support procurement activities and vendor communication as needed
• Optimize available systems and technology to perform tasks efficiently and accurately
• Collaborate with Operations, Account Management, and Sales teams to support customer needs and SOPs
• Perform other duties as requested or assigned
QUALIFICATIONS
Technical
• Windows Operating System - Excel / Outlook
• Proficient computer skills (Microsoft Word, Excel, Outlook, PowerPoint)
• Strong data entry and documentation skills
Business
• High school diploma or GED required
• bachelor's degree - PREFERRED
• Warehouse, logistics, or supply chain experience preferred
• Exposure to drayage, transload, or freight forwarding operations - PLUS
• Experience working with carriers, 3PLs, or vendors preferred
• Ability to handle confidential information with discretion
• Demonstrated critical thinking and problem-solving skills
Human Relations
• Self-motivated with strong organizational skills
• Ability to work independently and under pressure
• Detail-oriented with a high level of accuracy
• Strong verbal and written communication skills
• Ability to work in a fast-paced, deadline-driven environment
BENEFITS
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
EXPERIENCE
• Warehouse / Logistics Operations: 1-2 years (Preferred)
• Freight, Drayage, or Transload Exposure: 1-2 years (Preferred)
LOCATION:
• Bell, CA 90201
• Work Location: In person
PHYSICAL REQUIREMENTS:
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.)
• Ability to sit, stand, and walk for extended periods
• Ability to reach, bend, kneel, crouch, and lift
• Ability to move throughout office and warehouse environments
• Ability to lift up to 40 pounds
WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.)
• Combination of office and warehouse environment
• Frequent use of computers, phones, and office equipment
• Noise level typical of a warehouse environment
• Frequent interruptions and shifting priorities throughout the workday
All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
ADDITIONAL KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL ATTRIBUTES
• Ability to communicate effectively with coworkers, management, and vendors
• Basic business acumen within supply chain and logistics operations
• Strong team-player mindset
• Ability to follow company policies and procedures
• Strong organizational and analytical skills
• Positive attitude with willingness to learn and grow
• Self-confident and accountable
• Role models De Well Values
Customer Oriented ▪ Humility ▪ Entrepreneurial Culture ▪ Teamwork ▪ Integrity ▪ Innovative ▪ Play to Win
$40k-66k yearly est. 23h ago
Technical Support Specialist Tier III
Amen Clinics, Inc., a Medical Corporation 4.1
Remote support specialist job in Costa Mesa, CA
The Tier 3 IT SupportSpecialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts.
The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment.
Essential Duties & Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications.
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy.
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting.
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems.
Support and administer the organization's VoIP/telephony/telehealth systems.
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints.
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff.
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness.
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability.
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts.
Qualifications & Requirements
Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered).
Certifications:
CompTIA Network+ or CCNA strongly preferred.
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies.
Additional certifications (e.g., Azure, VMware, security-focused) are a plus.
Experience:
Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications.
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable.
Skills:
Excellent troubleshooting, documentation, and communication skills.
Ability to handle multiple priorities and escalate issues appropriately.
$45k-56k yearly est. Auto-Apply 60d+ ago
Stericycle/Shred-it
Northrop Grumman 4.7
Remote support specialist job in El Segundo, CA
This position is only available for pre-identified partners, suppliers, and contractors who support Northrop Grumman. Do not submit information for more than one position unless specifically directed by a representative of Northrop Grumman.
$74k-99k yearly est. Auto-Apply 4d ago
ERP Application Specialist
Henry Schein 4.8
Remote support specialist job in Placentia, CA
This position is responsible for implementing new and improved business processes related to the functionality, capabilities and technology of the EPICOR ERP system and is responsible for defining processes, configuring, and maintaining the system. Utilizing best practices, ERP system knowledge and technical experience, the ERP Application Specialist ensures the system effectively and efficiently meets the business's needs. This TSM will utilize analytical tools and collaborate with team members from many departments to maximize the company's investment in the ERP system.
KEY RESPONSIBILITIES:
Implement new and/or unused functionality and modules to EPICOR that improve business efficiencies, cut costs, increases customer satisfaction, and/or creates competitive advantages. This includes, but is not limited to, implementing EPICOR Manifest, Case Management, Recurring Processes (billing, shipping), and Advanced Asset Management.
Work with internal and external vendors to coordinate and maintain data integration and workflows for business's ecommerce sites that will automate various data feeds, e.g. inventory updates, sales orders, invoicing, tracking information, etc.
Provide functional, analytical, and technical abilities for the support, configuration, and implementation of best practice workflows and functions within EPICOR, e.g. Inventory & Supply Chain
Support sales, inventory management and accounting activities through new SKU setup and maintenance, maintenance of customer pricing databases, development of reports and dashboards, and other related support activities.
Analyze business processes and provide solutions to increase user efficiency, business intelligence and data integrity. Facilitate, document, and train on business processes related to the use of the EPICOR through collaboration with many different users and departments.
Work and collaborate with HS IT team to identify and resolve technical issues related to EPICOR, network, cloud, and other applications and services.
Provide training regarding updates and changes to the system and workflows around best practices.
Other duties as assigned.
SPECIFIC KNOWLEDGE & SKILLS:
Experience in administration and support of EPICOR system preferred but not required
Understanding of ERP functionality including integration with all supporting sub-system
Willingness to learn and be trained on Epicor
Thorough understanding of operational business processes.
Experience with training business users in new processes and technologies
Experience with Web Content Management systems preferred
Understand intermediate Internet and client/server architectures
GENERAL SKILLS & COMPETENCIES:
Good understanding of industry practices
Proficient with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills with ability to multi-task
Good verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Basic conflict resolution skills
Developing professional credibility
MINIMUM WORK EXPERIENCE:
Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
The posted range for this position is $79,992-$99,990 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
This position is eligible for a bonus not reflected in the posted range.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: ***************************
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is
*******************
. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
$80k-100k yearly Auto-Apply 28d ago
Speech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
California State University System 4.2
Remote support specialist job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners.
Position Summary
Speech Language Pathology Technology SupportSpecialist (Technology SupportSpecialist I)
This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, and Work Schedule
Anticipated Hiring Salary Amount: $4,595 per month
CSU Classification Salary Range: $4,595 - 6,694 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
This position is required to work in person on campus.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************.
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at ***********************************************
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Advertised: Nov 20 2025 Pacific Standard Time
Applications close:
$4.6k-6.7k monthly Easy Apply 13d ago
Technical Support Specialist (Level II)
DHD Consulting 4.3
Remote support specialist job in Torrance, CA
Essential Duties and Responsibilities:
- Provide technical support via emails, phone calls, and on-site visits when necessary. - Plan and visit customers to offer technical assistance. - Document product specifications and usage for field sales and customers.
- Conduct test runs and trials based on field sales and customer requests.
- Review blueprints, plans, and other documents to run trial tests and provide machining
suggestions.
- Develop cost estimates or projected increases in production from proposed product
usage.
- Recommend changes in equipment, processes, or materials to reduce costs or improve
operations.
- Offer technical services related to product use, operation, and maintenance.
- Conduct technical training sessions for clients and internal employees.
- Provide weekly and monthly reports to supervisors and maintain reporting portals.
- Communicate relevant distributor information to internal teams.
- Assist in preparing technical manuals and publications.
- Analyze technical support data and prepare periodic reports.
- Support product and market trend research and monitor competitor activities.
$73k-111k yearly est. 60d+ ago
Applications Support Specialist
24-Hour Hr Process Outsourcing
Remote support specialist job in Redondo Beach, CA
Established in 2008, 24HRPO has been providing world class offshore recruitment and back office human resource services to our clients in the US predominantly in the IT and Healthcare industry. Our founders are seasoned business frontrunners with business process outsourcing backgrounds and proven track record in the finance and IT field.
Our leaders are pioneers in the Philippine RPO scene catering to US-based clients and play an integral role in supporting our recruiters ensuring the success of each campaign.
As pioneers in the Phillipine RPO business, we invest on our talents harnessing cum laude graduates from top universities and seasoned recruiters having 5+ years of experience in offshore staffing.
24HRPO focus not only in cost savings: but more importantly we work on making our partners generate more revenue by allowing them to cover more Job Orders, more clients and more placements. We invest in building long term business relationships with a high flexible engagement model.
Job Description
• Serve as an application administrator of a major engineering application system supporting a major corporation.
• Perform technical system implementation tasks, maintain applications performing Apache, Tomcat installation, software upgrades, configuration, vulnerability remediation, patching, and performance monitoring on Linux platforms.
• ESCSO
Qualifications
Preferred Skills:
• Minimum of 5 years of relevant experience with a Bachelor's in Science degree; 3 years with Master's degree
• Experience with Web based infrastructure, web/application server load balancing, performance monitoring, and disaster recovery planning is required.
• Proficiency in troubleshooting and solving web/application problems in a production environment and must have a good understanding of the engineering business process.
• Experience with Linux System Administration.
• Prior project and technical leadership experience is a must.
• 5 or more years of direct hands-on experience in performing systems and application administration.
• Working knowledge of networking, information security, Apache/Tomcat web site administration, Oracle databases, and developing scripts to automate various administration tasks.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$71k-125k yearly est. 1d ago
Applications Support Specialist
24-Hour HR Process Outsourcing
Remote support specialist job in Redondo Beach, CA
Established in 2008, 24HRPO has been providing world class offshore recruitment and back office human resource services to our clients in the US predominantly in the IT and Healthcare industry.
Our founders are seasoned business frontrunners with business process outsourcing backgrounds and proven track record in the finance and IT field.
Our leaders are pioneers in the Philippine RPO scene catering to US-based clients and play an integral role in supporting our recruiters ensuring the success of each campaign.
As pioneers in the Phillipine RPO business, we invest on our talents harnessing cum laude graduates from top universities and seasoned recruiters having 5+ years of experience in offshore staffing.
24HRPO focus not only in cost savings: but more importantly we work on making our partners generate more revenue by allowing them to cover more Job Orders, more clients and more placements. We invest in building long term business relationships with a high flexible engagement model.
Job Description
• Serve as an application administrator of a major engineering application system supporting a major corporation.
• Perform technical system implementation tasks, maintain applications performing Apache, Tomcat installation, software upgrades, configuration, vulnerability remediation, patching, and performance monitoring on Linux platforms.
• ESCSO
Qualifications
Preferred Skills:
• Minimum of 5 years of relevant experience with a Bachelor's in Science degree; 3 years with Master's degree
• Experience with Web based infrastructure, web/application server load balancing, performance monitoring, and disaster recovery planning is required.
• Proficiency in troubleshooting and solving web/application problems in a production environment and must have a good understanding of the engineering business process.
• Experience with Linux System Administration.
• Prior project and technical leadership experience is a must.
• 5 or more years of direct hands-on experience in performing systems and application administration.
• Working knowledge of networking, information security, Apache/Tomcat web site administration, Oracle databases, and developing scripts to automate various administration tasks.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$71k-125k yearly est. 60d+ ago
Applications Support Specialist I
Sakura Finetek USA 4.1
Remote support specialist job in Torrance, CA
Description General Responsible for conducting the Company's in-field Applications Support activities for automated immunohistochemistry (IHC) instrumentation and reagents. Extensive on-site reagent evaluation and optimization. Participation in the installation process, applications troubleshooting, pre-and post- installation customer training and routine follow-up for Sakura customers and sales teams. Participates in all quality assurance procedures as required. Essential Job Functions Technical Support Activities
As part of an installation team participate in the Installation and evaluations of immunohistochemistry (IHC) Instrumentation that are evaluated and/or sold in hospitals and commercial or research facilities
Conduct comprehensive onsite evaluations of antibodies and probes.
Provides on-site operator training and support.
Responsible for addressing application, instrument and training issues in the field that can be complex in nature.
Instruct customers in Advanced Operator Training.
Performs all follow-up training and technical support for new and existing customers.
Build a comprehensive understanding of new product offerings and their applications in a diagnostics immunohistopathology environment
Participates in industry forums and product sales demonstrations.
Quickly responds to customer inquiries and requests regarding products, questions and technical and applications problems.
Conducts research to obtain support information if necessary. Proposes alternative solutions to customers for a variety of issues.
Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
Maintains a high level of customer satisfaction.
Conducts all duties with the highest level of professionalism.
Completes special projects as assigned.
Information Management & Reporting Activities
On a regular basis, communicates with both internal and external Company personnel and affiliated personnel providing important information regarding company products.
Creates documentation system on spreadsheet and database software to improve department productivity and overall efficiency.
Manages multiple priorities.
Information Management & Reporting Activities (continued)
Reviews and edits operator manual for all models of laboratory equipment sold by the Company.
Attends and participates in group meetings, task force groups, etc., as needed.
Plans, coordinates and prepares reports, surveys, research information and any special requests made by senior management.
Other Activities
Provides specialized product training related to Immunohistopathology and continual information/guidance to other staff members.
Participates in Sales (new hire) training of Sakura's Immunohistoproducts. Prepares hand-out material and formal product presentations along with practical exercises.
Assists in the control of processes and/or procedures to assure the highest possible levels of quality.
May provide various reports and information concerning market information, product liability issues, etc., as requested.
Seeks constant improvement in work processes and techniques to increase department productivity.
Maintains good communications both inside and outside of the Company.
Essential Job Requirements Education
Bachelor's degree preferred.
Associates degree (A.A.) or equivalent in medical technology or related field; or equivalent combination of education and experience.
HT or HTL (ASCP) certification required. QIHC (ASCP) certification highly desired.
Experience & Minimum Qualifications
Five or more years of immunohistochemistry and histology laboratory experience or equivalent in a clinical, industrial or research environment.
Knowledge and understanding of specialized histology such as immunohistochemistry and the company's products and/or services.
Demonstrates advanced knowledge and proficiency on one or more products.
Strong customer satisfaction skills.
Ability to write daily reports, business correspondence and sales reports according to specified timelines.
Ability to effectively present information and respond to questions from groups of managers, customers, etc.
Ability to get along well with diverse personalities. Must be tactful, mature and flexible.
Fluency with a variety of word processing and spreadsheet software packages used on personal computers.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Excellent written and verbal communication skills. Ability to present ideas in a clear and concise manner.
Must possess computer proficiency.
Physical Requirements & Working Environment
This position requires the employee to frequently sit. In addition, the employee is occasionally required to stand, walk, use hands and fingers and reach with hands and arms.
Ability to read and analyze hard written copy and information on a computer screen.
Ability to successfully respond to multiple work pressures.
May be required to travel for business related activities to other locations both within and outside of the local region 75% of the time.
Physical Requirements & Working Environment (continued)
Ability to communicate verbally and in writing to individuals and groups.
Ability to communicate verbally in person and using a phone.
Ability to listen, understand, interpret and solve problems.
"Sakura Finetek USA, Inc.
is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”
The above description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.
$87k-145k yearly est. Auto-Apply 60d+ ago
Desktop Support Analyst
360 It Professionals 3.6
Remote support specialist job in Long Beach, CA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Job Term: Temp to hire Desired beginning and end dates of assignment: 9/12/2016 - 2/10/2017Location: Chancellor's Office (Address: 401 Golden Shore, Long Beach, CA 90802, United States) Position Title: Desktop Suppot Analyst
Description of duties: Excellent customer services, communication skills, Windows 10 support, Mac support. Android and iOS support, printer support, rollout and deployment (Altiris), Service Now or similar ticketing system.Required skills and experience: Windows 7+ OS, Mac OS 10.10+, iOS 6+
Interview Type: Phone InterviewComments (optional): M-F 8am - 5pm, hour lunch, phone interview immediately
Additional Information
Regards,
Vikas Kumar
Vikas.kumar(@)360itpro.com
$47k-64k yearly est. 60d+ ago
Illustrations Applications Specialist
Pacific Life 4.5
Remote support specialist job in Newport Beach, CA
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. Pacific Life is on the lookout for two driven and innovative Illustrations Application Specialists to join our forward-thinking Illustrations Team in Newport Beach, CA. Our Illustrations platform is more than just a system - it's a key strategic differentiator that fuels enhanced customer experience and powers business growth across the organization.
The CMD Illustrations team within Pacific Life Technology develops and maintains the desktop and web applications that financial professionals use to create life insurance illustrations. These illustrations help clients understand how Pacific Life products can meet their financial goals. The Illustrations Application Specialist is a key member of a team responsible for translating business requirements into reliable, maintainable application code. In this role, you'll work closely with analysts to understand functional needs and deliver high-quality software solutions that align with system architecture and coding standards. You'll be expected to write efficient, maintainable code using established development practices. Career progression in this role will typically involve increasing levels of responsibility in areas such as peer code review. As experience with Life Insurance and Annuities products grows, the Illustrations Application Specialist will be required to collaborate with business partners and stakeholders to ideate and design features and functionality.
How you'll help move us forward:
Implement Complex Life Insurance and Annuity Products
End-to-End Development
Analyze Business Requirements & Technical Design
Contribute to Process Improvements: Identify opportunities for technical/process improvements and efficiencies to reduce the complexity and increase speed in the application.
Conduct Code Reviews: Participate in peer code reviews to ensure quality, maintainability, and adherence to coding standards. Provide thoughtful, constructive feedback to support team growth.
Support Timely Delivery and Execution Excellence: Identify and escalate risks or issues promptly and clearly to ensure they are addressed in a timely manner. Collaborate with our business partners on the timelines, risks, and issues.
Build new and modify existing life insurance and annuity products in our Illustrations platform, ensuring accuracy and alignment with product specifications and business requirements.
Use .NET and proprietary tools to build maintainable, efficient, and well-documented code, delivering complete business solutions from design through deployment.
Adhere-to and promote quality development processes, including performing unit testing, version control, and continuous integration.
Evaluate and review complex product specifications-including actuarial formulas and business requirements for the User Interface and Illustration Output- to identify technical challenges, establish the development scope, and estimate the level of effort required for implementation.
Collaborate with actuaries and other business units to validate complex scenarios and case designs specific to Illustrations.
The Experience You Bring:
Bachelor's degree in Mathematics, Actuarial Science, or a related quantitative discipline, with a strong proficiency in programming.
2+ years of work experience in application development preferred.
Proficiency in Excel, VB.NET, Html, and SQL preferred
Intense visual/listening concentration required to trouble shoot problems and determine best solution; and to make informed decisions and recommendations
Self-motivated and capable of working independently with minimal supervision, while also excelling in a collaborative team environment.
Willingness and initiative to learn both the technical and business aspects necessary to take ownership of and execute on key responsibilities.
What makes you stand out:
Previous knowledge with the life insurance and annuity industry strongly preferred.
1-5 years of experience working with life insurance and/or annuity products and riders a plus.
Effective communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Familiarity with Agile development methodologies and experience working within sprint cadences preferred.
Proven ability to build relationships and collaborate effectively across departments.
You can be who you are.
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
#LI-TM1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$100,530.00 - $122,870.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
$100.5k-122.9k yearly Auto-Apply 16d ago
Applications Specialist
Plantible Foods 3.8
Remote support specialist job in Vista, CA
How you will contribute:
As an Applications Specialist, you will drive execution of customer-facing projects by developing and deploying formulations, cost calculators, and other technical service tools that bring Plantible's products to life. You will translate customer needs into practical solutions, enabling meaningful engagements, timely follow-ups, and progression of key initiatives. In the near term, you will focus on addressing customer pain points by creating, testing, and validating formulations in target categories to demonstrate product performance and functionality. Long term, you will establish scalable technical tools and solutions that strengthen customer partnerships and accelerate Plantible's commercial growth.
What you will be working on:
Engage in hands-on formulation, prototype and commercial development; from lab formulation to scale-up to commercial manufacturing processes.
Use results to evaluate performance including presentation to target customers to convey the advantages and value provided by Plantible products to progress key projects.
Initiate and deliver compelling presentations to demonstrate product efficacy and value proposition to stakeholders.
Collaborate with internal teams to create technical documentation and marketing materials that highlight the benefits and applications of our products.
Lead identified customer opportunities and collaborative projects with R&D and Business Development to refine and enhance product offerings based on market needs.
Regular travel to customer sites to support technical needs, fostering strong professional relationships and advancing sales initiatives.
Develop customer engagement tools including presentations, sell sheets, calculators and others needed to grow the business opportunity pipeline.
Develop and provide status updates on key initiatives and commercialization activities.
Develop knowledge and capability on new ingredients, formulations and applications to support Plantible's commercial efforts.
What you bring to Plantible:
Bachelor's degree in Food Science, Chemical Engineering, or a related field.
Minimum 3 years of experience in relevant product categories such as bakery & snacks, dairy alternatives, ready-to-mix beverages, or other related applications
A relentless drive for results, demonstrated through a history of surpassing bold growth targets, clearly establishing product-market fit with new products/compounds.
Proven ability to develop, test, and validate formulations using industry-standard processing and testing methods.
Direct experience engaging with customers and driving technical projects from concept through execution.
Strong track record of delivering results, demonstrating product-market fit, and achieving ambitious growth targets.
Skilled in building trusted customer relationships, identifying needs, and presenting effective technical solutions.
Capable of developing customer-facing collateral and leveraging CRM tools to manage opportunities and pipeline.
Hands-on, flexible, and collaborative team player with a “can-do” attitude and the agility to thrive in a fast-paced startup environment.
Excellent communication skills, with the ability to give and receive candid feedback.
Culinary skills are a strong plus.
Passion for contributing to sustainable innovation and Plantible's mission.
Choose Plantible Foods
Joining Plantible means contributing to a sustainable future for all. We are a venture backed startup that is both spreading happiness amongst our employees and to current and future generations. We believe diversity creates uniqueness. Our team is composed of highly talented people with different interests and hobbies, which makes for a rich working environment.
At Plantible we are continually working on our offerings to foster the best team. Check it out!
Competitive health and wellness benefits
Medical, Dental and Vision Insurance
Discretionary Unlimited PTO Program
Paid Holidays
401k Program
Career Stipend
Career development and growth opportunities
Working in a rapidly growing, flexible and entrepreneurial environment
Team building and company-wide events
Financial support with your relocation, if necessary, ensuring a smooth transition
Plantible Foods is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identity, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Plantible Foods reserves the right to defer or close a vacancy at any time.
If you feel your skill set does not meet all listed qualifications for the role, we still encourage you to apply. As we continue to grow our company, we are seeking a range of candidates and would gladly consider you for other current or upcoming roles that may be a fit!
$73k-111k yearly est. 60d+ ago
Deskside Support
Artech Information System 4.8
Remote support specialist job in El Segundo, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
Deskside Support Representative Distributed Client Services
Location:
EL SEGUNDO,CA 9025 AND
PASADENA, CA 91105
Duration:
12 months with possible extension.
Job Description:
·
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
·
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
·
Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.
Qualifications
share asap
Additional Information
For more information, please contact
Shubham
************
$47k-63k yearly est. 1d ago
Specialist, Field Clinical (San Franciso/Bay Area)
Terumo Neuro
Remote support specialist job in Aliso Viejo, CA
Deliver technical, clinical, and educational support for all MicroVention products. Conduct training sessions and provide case support to physicians and hospital staff. Additionally, collaborate with the North American Sales and Marketing teams, support clinical training programs, and demonstrate an exceptional understanding of neurovascular procedures to enhance overall product effectiveness and patient outcomes. Job duties:
+ Provide clinical case support to physicians and hospital support staff for neurovascular procedures using MicroVention products, ensuring adherence to instructions for use and best practices for optimal safety and effectiveness.
+ Facilitate educational and technical trainings for physicians and hospital support staff focusing on best practices for the initial use of new technologies and ensuring the safe and effective application of all MicroVention products.
+ Collaborate with the North American Sales and Marketing teams to provide optimal technical and clinical support for product evaluations, new physician users, clinical in-services, and educational programs for all MicroVention products.
+ Develop a comprehensive understanding of the appropriate application of all MicroVention products in neurovascular procedures.
+ Support evaluations of new products through education and clinical case support.
+ Support analysis and reporting on clinical performance issues and support post market surveillance as needed.
+ Mentor new Field Clinical Team (FTC) members by providing case observation shadowing, pre-case planning, anatomy review and post-case review.
+ Present on FTC calls to share product and procedural information, with the goal of educating and enhancing understanding across the North American Field team.
+ Support research and analytics on competitive products and their potential impact on MicroVention business; provide feedback from relevant experiences in the field to appropriate Marketing team members.
+ Support regional physician training programs (e.g., EDGE, Next Roadshow).
+ Complete assigned administrative tasks promptly and thoroughly, including, but not limited to, trunk stock scans, expense reports, and other duties as directed by the clinical leadership team.
+ Ensure the organization and maintenance of relevant files containing anonymized, HIPAA-compliant case images and documents.
+ Communicate frequently and effectively with local and regional Territory Sales Managers to best support business outcomes through strategic collaboration.
+ Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
+ Perform other duties and responsibilities as assigned.
Salary: $90,000 - $115,000 Financial compensation packages may be higher/lower than what is listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand.
**Auto req ID:**
13082BR
**Location MV:**
Aliso Viejo, California, USA
**Department Name:**
420-North America Sales
**Qualifications:**
1. Technical, associate, or bachelor's degree, or equivalent combination of education and experience.
2. Registered Radiologic Technologist (R.T.) CV, VI, CI, Registered Nurse (R.N.) or Endovascular, Cardiac background with a minimum of five (5) years of experience in the Angio-Suite (or equivalent) interventional procedures, with experience in neuro endovascular therapies as a technologist or nurse preferred.
3. Minimum of three (3) years of experience in a Neuro endovascular interventional role in a hospital setting OR minimum one (1) year of prior medical device industry experience with Neuro/Peripheral/Cardiac interventional company OR minimum one (1) year of experience with MicroVention at the Associate Clinical Specialist level.
4. Knowledge of complete vascular anatomy (cardiovascular system) and physiology with an extensive focus on knowledge of neuro anatomy and physiology.
5. Capability and flexibility to travel to hospitals and participate in clinical case coverage.
6. Understanding of project management, clinical study project, trials, and personnel management.
7. Strong written and verbal communication skills; capable of effectively interfacing/communicating with sales staff, cross-functional MicroVention teams, and worldwide distributor organizations.
8. Moderate computer and iPad skills with working knowledge of MS Excel, Word, PowerPoint, Teams, Outlook, and maintaining customer databases.
9. Extremely reliable and dependable.
10. Neurovascular/peripheral catheterization knowledge, techniques, and skills.
11. Ability to recognize normal and abnormal disease processes as they relate to clinical cases and the use of MicroVention products.
12. Ability to effectively articulate MicroVention product use, concepts, outcomes, and clinical advantages.
13. Ability to effectively interface with physicians, staff, hospital administration, and Sales and Marketing peers.
**Desired Qualifications**
1. Endovascular industry experience preferred.
2. Ability to handle multiple tasks effectively and consistently meet deadlines.
3. Attention to detail.
4. Ability to work both as a team member and autonomously.
EEO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.
Fair Chance Ordinance
If you are applying to perform work for Terumo Neuro in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Terumo Neuro reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Terumo Neuro will consider for employment qualified job applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance.
**External-Facing Title:**
Specialist, Field Clinical (San Francisco/Bay Area)
**Posting Country:**
US - United States
**Salary Range:**
$90,000 - $115,000
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
$90k-115k yearly 60d+ ago
Sr Engineering Support Specialist-24719,24721,24722
OLSA Resources
Remote support specialist job in Torrance, CA
Assists all levels of engineers with their tasks and assignments. May require a high school diploma or its equivalent with at least 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.
Provide testing support for production & R&O hardware.
QualificationsEnter qualifications here
Additional Information
$64k-107k yearly est. 60d+ ago
Production Document Support Specialist
Bachem 4.3
Remote support specialist job in Vista, CA
The Production Document SupportSpecialist will support the production department in authoring, editing, reviewing and maintaining production documents to verify accuracy before on-time final presentation. The specialist will ensure good documentation practice (GDP) implementation and build efficient collaboration between production department and other supporting departments such as operations, logistics, QC, and QA.
What you will do
* Perform and coordinate BPR (batch record) technical reviews. Ensure that written procedures (SOP, BPR) and cGMP guidelines are followed. Exercise independent judgment regarding cGMP document entry evaluation.
* Coordinate real time batch record review/corrections across multiple functions, i.e., Production, QA
* Attend and scribe daily huddles; coordinate collaboration between Production department and other departments such as Operations, Logistics, QC, and QA; perform other tasks supporting Production as assigned
* Perform controlled print tasks for time-sensitive production operations
* Comply with SOP's, BPR's and cGMP in all aspects of the work performed.
* Participate in internal audits, support GMP readiness activities, audits and inspections
* Implement improvements in quality systems and SOPs. Manage operational excellence tasks.
* Process assigned tasks and reviews within tight timelines
Qualifications
* Bachelor's degree in science, engineering, or related discipline or
* Associate degree in science, engineering, or related discipline with 2+ years' experience in cGMP setting
* Experience managing documents in a cGMP environment, particularly in API manufacturing (preferred)
* Knowledge of cGMP and FDA regulations (preferred)
* Experience with Master Control, SAP, Excel, Word, PowerPoint (preferred)
* Industry experience with peptide manufacturing (preferred)
* Working experience with mandatory safety, health and compliance regulations as specified by federal, state, and local agencies (preferred)
* Ability to adhere to manufacturing schedules and timelines for document support
* Capable of working methodically and efficiently, while adhering to rules and regulations
* Reviewing, entering or recording information in written or electronic form
* Strong understanding of cGMPs, and able to comply with SOPs, BPRs and cGMP in all aspects of the work performed.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of compositions, and grammar. Well versed in Good Documentation Practices.
* Detail oriented with the ability to independently troubleshoot and resolve problems
* Communicate effectively, and possess ability to function well in a team environment
* Possess a GMP mindset with a high degree of self-discipline in tasks
* Ability to perform under pressure and adhere to guidelines and timelines
* Excellent communication and interpersonal skills. Ability to collaborate in a proactive and solution-focused manner, including keeping management aware of potential issues.
* Ability to work in ISO7 and ISO8 controlled environments
Base Hourly Range:
* Specialist I: $25.97 - $35.72
* Specialist II: $37.00 - $50.87
Placement of new hires in these wage ranges is based on several factors including education, skill sets, experience, and training.
Total Rewards
We offer all Team Members a total rewards package including competitive pay, annual performance bonus, a generous benefit package with comprehensive Medical/Dental/Vision coverage, 401(k) plan with employer contribution, and paid vacation, personal and sick days.
Corporate Social Responsibility
Bachem takes responsibility for future generations by a careful handling of resources and avoiding environmental risks. We continually improve our ecological performance and develop and implement new approaches for enhancing employees' environmental awareness. EcoVadis has awarded Bachem Gold Medal status in their assessment of Bachem.
Bachem Americas is an Equal Opportunity Employer
As an equal opportunity employer, we celebrate the diversity of our team and are committed to building an inclusive workplace where individuals are hired and advanced based on merit, skills, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected status.
Please note: unsolicited resumes from recruitment agencies will not be considered.
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$26-35.7 hourly 9d ago
Technical Support Engineer - Early Careers
TP-Link Systems Inc. 3.9
Remote support specialist job in Irvine, CA
Job Description
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
Overview:
We are seeking independent, energetic technology-driven professional to become a part of our North American-Based Business Network SupportSpecialist. This position will focus on our SMB/Enterprise product lines and our North American customer base. You will serve as the first point of contact for any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner through live phone, chat, and email support. Additionally, you will document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.
Responsibilities:
Provide customer support by phone, chat, and email.
Troubleshoot and resolve networking related problems in a timely manner.
Uncover customer's needs, creating solutions, and resolving problems.
Make a positive impression with customers through best-in-class customer service.
Immediate escalation of critical problems.
Document support tickets escalate complex issues to higher-level support teams.
Walk customers through hardware installation or software configuration process.
Requirements
Bachelor's degree in Business Information Management, Communication, Computer Science, or a related field.
Experience in business customer technical support experience via chat, phone or email.
Experience working in customer service or call/support center environments.
Able to provide customer solutions based on requirements and TP-Link business products.
Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively.
Able to provide customer solutions based on requirements and TP-Link business products.
Additional Skills (Preferred):
Experience supporting SMB/Enterprise products is a plus.
Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management).
Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points.
Benefits
Compensation- $80,000-$100,000
Free snacks and drinks, and provided lunch on Fridays
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401k funds
Bi-annual reviews, and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team-building events
At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.
How much does a remote support specialist earn in Laguna Niguel, CA?
The average remote support specialist in Laguna Niguel, CA earns between $37,000 and $90,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Laguna Niguel, CA