Remote support specialist jobs in Longmont, CO - 1,007 jobs

About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Position Summary: This position is responsible for providing specialized product and application knowledge and support to the implementation of QH FLUID INTELLIGENCE Initiatives to frontline sales and business development teams and customers across all business segments. Duties will include but not limited to: performing site audits/surveys to determine appropriate QH FLUID INTELLIGENCE equipment to be used and installation location, provide assistance to customers tradespeople to install QH FLUID INTELLIGENCE equipment, commissioning of equipment, troubleshooting, and providing post-installation support. Job Responsibilities: * Provide very specialized knowledge of specific processes and application expertise at the customer site * Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams. * Develop and implement guidelines regarding equipment and test methods / calibrations consistent with best practices. * Recommend and facilitate improvement initiatives and total cost of ownership projects. * Generate reports and technical audits/surveys of product application and customer process related items as required. * Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. * Ownership of individual development plan (IDP) as agreed upon with direct line manager. * Select appropriate products from the portfolio in accordance with business needs and product line strategy. * Collaborate with Commercial, Operations and R&D to determine and establish feasibility and total product cost as input for the final offer. * Develop and deliver presentations to customer and general market on technical/product related subjects including case studies, white papers, in collaboration with Commercial team. * Understand the competitive landscape and provide input where applicable. Education, Experience & Skills: * Bachelors Degree required (MS/MBA preferred) in Chemistry, Engineering or any business area. Equivalent combination of education, military training and leadership experience will be considered. * Minimum of 5 years of experience in a customer facing and technical capacity. * Willingness and ability to travel approximately 50-75%+ of the time to customer sites. * Willingness and ability to work from a home-based office near major airport hub. * Customer Focus Dedicated to meeting customer expectations and requirements. * Results Driven Holds self and others accountable for achieving performance objectives * Relationship Management Internal and external. * Collaboration and influence skills. * Innovation Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas. * Analytical & Problem Solver Analyzes situations and makes informed decisions with courage and conviction. * Strong Communication Skills written, verbal, active listening, influence, etc. * Ability to working independently when required. * Proficient in English - written & spoken. * Working knowledge of Microsoft Office, advanced knowledge of Microsoft Excel. * Strong working knowledge and understanding of mechanical forces, hydraulic / pneumatic fluid and flow * Working knowledge and understanding of electrical and controls circuits * PLC Programing Knowledge (Siemens) What's in it for you? * Generous annual paid time off. * 401 (k) employer match. * Health care, dental and vision benefits. * Employees can receive up to a $1,000 bonus by referring a friend to join the company. * Safety is a top priority at Quaker Houghton. All operators receive extensive on-the-job training during the first 3 months of employment. * Tuition Reimbursement EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:*************************************** DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description Your Mission BEUMER Group is committed to providing our employees with an exceptional digital work environment that empowers innovation and productivity. As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our IT infrastructure while driving IT projects that enhance our technology landscape within North America. You will be responsible for network configuration, maintenance, and project management, helping us maintain our commitment to excellence in employee experience. Responsibilities * Network Configuration and Maintenance: * Ensure network security, performance, and scalability. * Monitor network traffic, troubleshoot connectivity issues, and implement solutions. * Collaborate with global stakeholders to enforce network security policies and practices. * IT Project Management: * Lead IT projects that enhance the workplace experience from initiation to completion, ensuring value-generating benefits for the organization. * Define project scope, objectives, and schedules. * Support and Administration: * Provide technical support to end-users, resolving hardware and software issues promptly while communicating transparently and creating an excellent experience. * Advocate for the importance of information systems security and support the implementation of critical processes and security practices. * Onsite Support & Customer Partnership * Provide hands-on IT support at long-term project sites (e.g., airports), ensuring stable operations for project and customer teams. * Evaluate local needs, identify improvement opportunities, and translate them into clear recommendations and project plans. * Act as a trusted partner to customers, supporting continuous improvement and AI-driven initiatives that require IT expertise. Annual compensation range: $85,000.00 - $95,000.00 annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Requirements, Skills & Abilities * Bachelor's degree in Information Technology, Computer Science, or a related field * 2-5 years of experience in network administration and IT project management * Strong service and employee-experience-oriented, energetic mindset paired with a drive for continuous improvement that creates value for employees and the company * Well-developed interpersonal and communication skills, with the ability to deliver exceptional results in a fast-paced, dynamic environment * Strong attention to detail, process development and project/organizational management * Highly organized in working, thinking and prioritizing * Ability to travel domestically and internationally, as required, up to 50% of the time Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: * Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. * 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. * Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! * Ancillary Insurances: Including vision, accident, and critical illness insurance. * Generous Paid Time Off: Achieve the optimal work-life balance. * Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! * Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

The Boulder County District Attorney is seeking to hire a Computing Specialist II. Computing Specialist II is the journey level classification in the Computing Specialist series. The Computing Specialist II performs a variety of complex technical duties in the design, installation, and management of countywide personal computers (PCs), software applications, operating systems, telephone support, and network environment. The primary duty of this position includes supporting end users and the exercise of discretion and independent judgment with respect to matters of significance. The 20th Judicial District Attorney is an elected state official, whose office prosecutes adult and juvenile criminal charges. This is a full-time, benefited position with the 20th Judicial District Attorney's Office -Boulder County. Work hours are Monday through Friday, as well as periodic weekend or evening duties. This position will work out of the Boulder office. Under FLSA guidelines, this position isexempt. Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Salary Range: $70,428-$101,388 Hiring Range: $70,428-$80,000 In addition to the Boulder County benefits, the District Attorney's Office offers: * Work From Home two-days a week, if duties allow, after 6 months of employment with the office * An enhanced Extended Parental Leave Policy for up to an additional 12 weeks of parental leave. Examples of Duties * Analyzes computer needs across the District Attorney's Office and makes recommendations regarding appropriate hardware and software. * Installs desktop hardware and software, including operating system, applications, peripherals and networking equipment and updates and enhances existing systems to better accommodate work requirements. * Provides technical information and support to users requesting assistance and researches related technology, when needed. * Ensures system patching; including security updates and patching to maintain a secure computing environment. * Provides routine training to individual employees regarding the use of specific software or hardware. * Configures, maintains, and inventories hardware resources. * Reviews new software to determine its compatibility with existing software and systems. * Diagnoses and resolves software and hardware problems. * Organizes and prepares technical documentation for complex software products, hardware, components and tools. * Interfaces with the Boulder County Information Technology Department in software and hardware upgrades and implementation of new software and hardware products. * Manages calls and service requests per departmental goals with exceptional customer service. * Performs updates of web pages utilizing a variety of software applications, tools, and techniques such as Word Press, HTML, Photoshop, and Illustrator. * Manages and upgrades databases as needed for data storage and tracking. * Maintains documentation related to all tasks. * Activates network ports, supports wiring from desktop device to network port, and maintains wiring closets * Performs related work, as required * May be reassigned in case of emergency situation. Required Qualifications PLEASE NOTE: When submitting your application be sure to include all relevant education and experience, as applications are screened based on the qualifications listed in this position announcement. Applications that do not appear to meet minimum qualifications, as outlined below, will not be considered. Resumes are not accepted in lieu of completed applications. Please attach a cover letter and resume, but you must still complete your application and supplemental questions with as much detail as possible as those will be used for initial screening. EDUCATION & EXPERIENCE: Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of6 years of combined education and experience. BACKGROUND CHECK& FINGERPRINTING: * A job offer is contingent on passing a criminal background investigation with fingerprinting. DRIVER'S LICENSE: Applicants must have a valid driver's license Supplemental Information KNOWLEDGE, SKILLS, & ABILITIES: * Thorough knowledgeable of Microsoft operating systems, utilities and system tools/resources. * Thorough knowledge of Office 365, SharePoint, Microsoft Teams, and hardware management. * Thorough knowledge of supported hardware and software systems. Ability to troubleshoot and solve a variety of technical problems. * Ability to communicate procedures of a technical nature to non-technical personnel both orally and in written form. * Ability to perform a variety of project tasks requiring good communications skills and ability to multi-task. * Ability to work with and have strong communication with management, other employees, other departments, agencies, vendors, and the public to meet the Office's information technology needs.

We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years. Job Description POSITION SUMMARY: Under minimal supervision provides analysis and technical expertise in an existing or changing/emerging environment. Performs a broad range of tasks which may include research, analysis, design, coding and testing, installation, maintenance, support, training, evaluation and selection, enhancement and implementation of SharePoint 2013 solutions. ESSENTIAL DUTIES: • SharePoint site design, enhancement and development • Respond to and analyze business requirements, interact with users to refine requirements, design, develop, and test implementation • SharePoint master pages, styles, layouts, themes, composed looks and search display templates • SharePoint responsive designs and/or mobile device channels development • SharePoint web services and web parts • Conducts research and identifies problems and significantly improve, change or adapt existing methods and techniques in accordance with business needs. • SharePoint 2010 and 2013 Enterprise • Create new SharePoint Pages including data-driven web parts using SharePoint technologies. • Convert business requirements into technical solutions using appropriate and applicable SharePoint technologies. • Create custom forms and SharePoint workflows to guide end-users through complex business processes • Help with end user training and has the ability to interact with internal customers to provide guidance with SharePoint related tasks. • Document both business and technical requirements, workflows, and processes as communicated by management. Qualifications Required Experience: • Bachelor's Degree in related field or equivalent experience • 3 to 5 year experience in delivering SharePoint based solutions for the business using SharePoint standard functionalities and customization • Experience developing web parts, best practices and feature deployment. • Experience with form building and custom workflow development. • Direct experience using SharePoint 2010 or later (2013 preferred). • Expert in all out-of-the-box features in SharePoint 2010 and 2013. • Manage existing and develop solutions with Office InfoPath Forms Services • Requires in-depth knowledge of Systems Analysis and Design concepts and associated tools. • Demonstrated ability to lead projects, including project management tool experience, leading project teams, and coordination with client personnel. • Knowledge and use of relevant PC software applications and skills to use them effectively. • Demonstrated ability to communicate effectively both verbally and in writing. • Solid analytical and problem solving skills • Solid communication and presentation skills • Highly organized individual, capable of handling multiple competing priorities and comfortable working with a team of systems administrators and business users Additional Information Candidate must be available for Onsite Interview in Highlands Ranch, CO

Job Description 100% on Site. Our direct client has an opening for a Help Desk Technician 48 is 14 months with the option of extension, and the client is in Golden, Colorado 80401 The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Assess each store s ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Serve as the subject matter expert and liaison with Retail Operations and Front-End/KPF Manger to provide feedback on the effectiveness of the Enterprise operational plans/programs, systems and/or application opportunities. Partner with Asset Protection, KPF & AML Compliance, Division KTM and Division KSM to achieve Front-End goals. Coordinate division rollout and training for all Front-End solutions. Work with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our King Soopers family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Desired Training curriculum facilitation certifications Minimum Proficient in Microsoft Office Ability to recognize and protect highly confidential information Ability to learn and enhance knowledge and skills in various job related areas Proven success facilitating meetings varying in size and scope Experience successfully identifying, adopting and leading change initiatives Strong analytical, conflict management and problem resolution skills Demonstrated ability to work collaboratively with committees and peer groups Strong skills in leadership, interpersonal relationship building and the development of others Excellent oral/written communication skills Analyze store operations data to identify opportunities and work with retail operations department/ store leaders to take corrective action Assist district managers in monitoring/troubleshooting issues affected by various applications Partner with Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM and Division KSM to achieve Front-End goals Ensure implementation of division marketing plan and operation initiatives to improve overall customer experience Discuss store and department financial performance (sales, shrink, labor expenses, etc.) and other targeted goals with district manager and store leaders Ensure the effective implementation of technologies and upgrade releases and the use of systems Assist and monitor the installation, training, and follow-up of new equipment and/or work methods via coordinators Partner with district managers/ store leadership to ensure stores operate within the expense goals Review operational measures (reports, scorecards) with store leaders and district managers Monitor competitive situations and significant activities Provide feedback to Retail Operations manager, district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-End departments and ensure training and transition as required of new department managers Ensure compliance with federal, state and local laws, and company policies and standards on applications and/or programs Monitor and support Food Safety, Safety and Sanitation best practices Conduct annual Anti-Money Laundering audit for assigned stores Travel to various store locations to provide necessary support Must be able to perform the essential job functions of this position with or without reasonable accommodation

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Tech Support Specialist Level II to join our team! What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). * On a need to basis, perform responsibilities of level I TSS with Federal oversight What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 5 years of experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

\# of openings **1** Salary Range (Min-Max) **49,875** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Support Technician - ECOSphere** for a Full-Time position. **Job Summary:** + Position OverviewProvides Tier 1 support for end users in a distributed PC/network environment. Supports hardware/software, connectivity, remote access, and basic application access issues; logs, tracks, resolves, and escalates incidents per service levels. **Key Responsibilities** - Respond to user support requests via phone, email, and direct customer contacts; provide courteous, solutions-oriented support.- Enter, manage, and document incidents in a ticketing system; ensure accurate categorization, notes, and closure confirmations.- Install and test PCs, printers, and peripherals; configure OS; load COTS and application software; perform upgrades and maintenance.- Troubleshoot hardware/software issues and coordinate repairs; perform diagnostics and restore normal operations.- Support Active Directory functions including password resets; support VPN, remote desktop/Bomgar, and network connectivity troubleshooting using command-line and standard tools.- Support MDM for mobile devices (iOS) and endpoint configuration as required.- Perform imaging tasks (including PXE boot imaging) and assist with system deployments and refresh cycles.- Perform manual antivirus scans after malicious incident notifications and follow documented response procedures.- Maintain relevant documentation and contribute to knowledge base articles to reduce repeat incidents.- Receive equipment deliveries, maintain inventory/records, assist with imaging systems, and prepare/track equipment shipments to customers.- Escalate unresolved issues to appropriate system engineers/administrators and communicate status to users per SLA. **Required Qualifications / Certification** - CompTIA A+ certification (or equivalent).- Proficiency resolving Tier 1 support issues via phone, email, remote desktop, and on-site support as required.- Working knowledge of Windows 10/11, Office 365, Adobe Acrobat DC; familiarity with Apple devices supported.- Experience with ticketing systems and customer service in IT support environments.Preferred Qualifications- Knowledge of cloud computing concepts (plus).- Experience supporting identity/access workflows and multi-application account provisioning (nice to have).. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile** : We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (************************** NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

What You'll Be Doing: Track, record and respond to complex requests for IT technical support from Executive staff and other users. Technical support will include PC and Mac hardware & software, mobile devices and peripherals. Experience with Microsoft Client Operating Systems Extensive application support experience with Microsoft Office suites and Office365 Applications Executive/C-Suite Support o Support for all devices o Hands-on Major Meeting Support Level 1 AV Support for conference rooms and equipment Assist Level 1 and 2 Desktop analysts with troubleshooting issues. Collaborative troubleshooting of highly complex issues with 3rd level support teams. Thoroughly document procedures and processes. Create detailed Knowledge Base articles. Ability to effectively prioritize and execute tasks in a high-pressure environment Actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of the IT Support team supports Arrow facilities throughout North America. Deploy PC software fixes, patches, updates for Windows and Apple devices. Correctly manage assets in the Arrow Asset Management System with accurate and detailed computer hardware information. Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc. Diagnose and resolve support incidents via phone, remote control or desk-side visits. Proficient in basic network fundamentals Collaborates with 3rd level support to troubleshoot highly complex issues. Proactively coordinates with other IT teams to ensure high quality IT service delivery Function as department head during manager's absence. What We Are Looking For: Typically requires a 4 year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience. At all times display a stellar customer service mindset and the urgency to identify and provide technical solutions. Demonstrate an expert level ability to inspire trust by performing expert technical support with highly professional written and oral communication skills. Proficiency in troubleshooting hardware and software issues across various operating systems (Windows, Linux, Mac OS) and familiarity with Microsoft Office and Microsoft 365 applications Provide on-site support to Executive staff for all off-site meetings. Demonstrate an expert level ability to maintain confidentiality. Demonstrate an expert ability to manage multiple complex requests in order to create an effective schedule. Must be able to physically handle and set up technology equipment. Can require lifting to 50lbs. Work Arrangement: Hybrid: 4 days in office/1 day work from home What's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) On-site Café with Catering Option for Busy Lifestyles 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! Bike Racks And more! Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! Annual Hiring Range/Hourly Rate:$32.40 - $39.60 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-CO-Denver, Colorado (Panorama Arrow Building) Time Type:Full time Job Category:Information TechnologyEEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Qualification A+ Active Directory Adobe Acrobat Communication skills both verbal and written DOS Java JD Edwards EnterpriseOne (ERP) Learning ability Mac OS MicrosoftOffice Windows 10 Windows 9x/2000/XP/NT/Vista/7 Qualifications Candidate will be providing remote support (phone) to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc. Job duties may include direct, in person support when users come to the Service Desk (walk up service). Requires excellent customer service skills in person, over the phone and via email. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130

The IT Support Specialist provides hands-on technical support, manages user access and hardware, and ensures a secure, reliable IT environment. This role supports both onsite Denver employees and distributed team members. Because of hardware handling, office support, and onsite troubleshooting, this position requires being onsite in Denver several days per week. Key Responsibilities End-User Support Provide Tier 1-2 support for employees in the Denver office and remote team members. Troubleshoot: Microsoft 365 / Outlook Slack Zoom VPN and basic networking Mac and Windows device issues Printers, monitors, docking stations, and peripherals Manage and resolve helpdesk tickets in a timely, communicative manner. Systems Administration Administer user accounts, access, and policies in: Azure AD / Entra ID Microsoft 365 Admin Center Slack Admin Airbase (cards, reimbursements, approval routing) Salesforce (basic access, MFA, login troubleshooting) Assist Internal Systems team in supporting system enhancements, integrations, and rollouts. Hardware & Asset Management Own end-to-end laptop lifecycle: ordering, imaging, Kandji enrollment, configuration, shipping, and returns. Maintain accurate hardware and software inventory. Support hardware troubleshooting, repairs, and replacements onsite. Security & Compliance Manage device security and compliance using Kandji for: Device enrollment Configuration profiles Patch management Lost/stolen device controls Enforce security standards: disk encryption, MFA, OS updates, compliance automations. Assist with SOC 2 evidence gathering and maintaining related controls. Promote least-privilege and secure-by-default practices across systems. Project & Collaboration Work closely with Internal Systems, Engineering, and Finance. Support ongoing improvements and deployments across: Salesforce NetSuite Boomi Airbase Avalara Document recurring issues and propose automation or process improvements where possible. Requirements Must-Have 2-4+ years of IT support or helpdesk experience. Strong Mac and Windows support skills. Experience with Azure AD / Entra ID and Microsoft 365 administration. Hands-on experience with Kandji. Strong troubleshooting and communication skills. Ability to work onsite in Denver several days per week. Nice-to-Have Slack admin experience Basic Salesforce user support PowerShell or bash scripting basics Fundamental networking knowledge (DNS, VPN, Wi-Fi) Experience with SOC 2 or similar compliance frameworks Success Measures (First 90 Days) Handles Tier 1-2 support independently and proactively. Owns onboarding/offboarding and keeps processes running smoothly. Maintains accurate asset inventory and consistent Kandji compliance. Understands core system relationships and escalation paths. Provides dependable, friendly, and efficient support to employees. Benefits Salary Range: $65,000 - $85,000 annually, depending on experience and skill level. Benefits Include: Comprehensive medical, dental, and vision 401(k) with company match PTO, sick time, and holidays

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. **The Target Pay Range for this position is $28.17 hourly. At Mars, pay decisions are** **determined** **using factors such as relevant job-related skills, experience, education,** **training** **and budget.** **Job Purpose/Overview** The Customer Support Technical Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This position's primary job function is to provide complete and concise support to Antech customers through various media such as over the phone, via email, and through chat support tools as it relates to support of the in-house diagnostics (IHD) portfolio. **Essential Duties and Responsibilities** + Resolves customer problems via telephone, chat, and email by troubleshooting and facilitating remote repair of equipment or response to customer inquiries. + Trains and educates customers on the proper use and expectations of equipment and software. + Troubleshoots and resolves software integration issues. + Provides "first class" customer service. + Provides historical information by thoroughly documenting all customer interactions in our CRM software. + Provides on-call / after-hours support on a rotating basis. + Works with other team members to gain and offer insight during the troubleshooting process and to brainstorm about how to resolve current problems and trends. + May participate in training of new hires when needed. + May be requested to participate in wet labs or demos at veterinary conferences or academies. + Maintains technical knowledge by attending educational workshops, continuing education classes, and other trainings. **Education** **and** **Experience** + Associates degree in Veterinary Technology or related field, or equivalent related experience preferred. + Certification/Licensure/Registration in Veterinary Technology preferred. + Minimum of 2 years' experience in animal hospital or related setting required. + Additional experience and special interest in veterinary diagnostic equipment (such as in-clinic laboratory and/or radiology) is desirable. **Knowledge,** **Skills** **and Abilities** + Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used. + Proven ability to work effectively with end users is required. + Ability to effectively shift attention between various tasks, team needs, and business demands. + Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills. + Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely. + Ability and diligent willingness to enter and maintainaccurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations. + Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus. + Is available to and works both independently and cooperatively with associates. Understands the workload of the team and strives to provide balance between all members of the team. + Ability to work in a corporate environment where daily client interaction is over the phone and at the computer. + Ability to communicate verbally on the telephone and in person. **Working Conditions** The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present **About Antech** Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. **Benefits** Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. _Benefits eligiblity is based on employment status._ + Paid Time Off & Holidays + Medical, Dental, Vision (Multiple Plans Available) + Basic Life (Company Paid) & Supplemental Life + Short and Long Term Disability (Company Paid) + Flexible Spending Accounts/Health Savings Accounts + Paid Parental Leave + 401(k) with company match + Tuition/Continuing Education Reimbursement + Life Assistance Program + Pet Care Discounts **Commitment to Equal Employer Opportunities** We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** . **Note to Search Firms/Agencies** Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

This is an in person job. No remote work. Purpose of Position- The IT Support Specialist is responsible for providing comprehensive technical support and maintenance for all IT systems and equipment, with a specialized focus on Apple products. This role ensures the efficient operation of technology infrastructure, including hardware, software, and network components, while also overseeing the maintenance, configuration, and programming of Apple devices and related systems at the direction of the IT Manager. The IT Support Specialist proactively identifies and resolves technical issues, implements solutions, and contributes to the overall effectiveness and security of the organization's technology environment. Essential Duties/Responsibilities * Oversees, installs and maintains all computer systems. * Works with users to create and manage network interconnections. * Trains or arranges training for individual employees on systems and basic corporate systems such as email and office applications. * Assists users with transitions to new computerized systems as well as new telecommunication systems. * Evaluates, answers inquiries, diagnoses and resolves operational problems. * Provides support for employee-owned devices. * Provides support for all interdepartmental and centralized applications. * Maintains records on computer equipment and peripherals. * Updates knowledge of system hardware and software and recommends upgrades when necessary. * Responsible for all first level Apple systems specifically related to troubleshooting, configuring, and maintenance. * Works closely with users to analyze computer needs. Reviews and evaluates hardware and software alternatives for computers and recommends solutions or options. * Performs analyses and other administrative work for departmental functions, including writing memoranda, instructions, or other materials as needed. * Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials and equipment. * This position requires regular use of a personal mobile device such as a smartphone or tablet. Other Duties/Responsibilities * Strictly complies with IT budget protocols and spending limits, including guidelines for replacement or repair of equipment as well as purchasing of software or licenses at the direction of the IT Manager. * Work with the IT Manager and Systems Administrator to ensure complete IT related coverage and compliance with current regulations and security standards. Job Qualifications Knowledge, Skill, and Ability: * Ability to work independently and prioritize tasks/goals for self and others. * Ability to work in a team environment with shared responsibilities. * Effective written and verbal communication skills with individuals and groups at all professional levels. * Effective and creative negotiator and problem solver. * Possession of a valid driver's license and ability to meet Imagine! driving requirements. * Experience with a variety of microcomputer products including Microsoft Office Professional products 2013, 2016, M365; M365 admin centers (Exchange, Teams, Intune, Security) Microsoft Exchange 2016, Windows operating systems 10 and 11. * Microsoft server versions 2008, 2012 and 2016, 2022, and later. * Microsoft SQL server versions 2003, 2012, 2016 and later. * Strong knowledge of mac OS, Jamf Pro/School, Apple business/school manager, and related tools. * Proficiency with scripting languages (Shell, Bash, or PowerShell) for automation. * Familiarity with Active Directory and IT service management tools/ticketing systems. * Strong understanding of networking, security practices, and data protection. Training/Education: * Bachelors degree in related field preferred. * Certificates in IT related training accepted * Ability and willingness to successfully complete Imagine training requirements. Experience: * Combination of education and experience also considered. * 2 years of troubleshooting or help desk experience preferred. Working Environment/Physical Activities * Working conditions varies by location. * Keyboard and mouse use: Up to 7 hours daily. * Clear speaking and hearing for communication. * Lifting: Up to 30 lbs independently, 60 lbs with assistance. * Force exertion: Up to 15 lbs occasionally. * Frequent sitting, repetitive motions, kneeling, twisting, and bending. * Travel: Ability to drive to offsite locations for hardware delivery and user support. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employment at Imagine! is at-will, meaning that either the employee or Imagine! may terminate the employment relationship at any time, with or without cause or notice. Imagine! is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, protected veteran status, or any other legally protected status. We are committed to fostering an inclusive and diverse

Job Description Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About the Role: Crusoe Cloud is seeking an IT Service Desk full time employee to join our Denver and Sunnyvale offices . In this role, you'll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization. What You'll Be Working On: Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment. Work with diverse teams and external vendors to improve system performance and provide seamless user support. Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results. Administer and configure cloud identity platforms, MDM automation Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation. What You'll Bring to the Team: Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). Experience with MDM automation (e.g., Google MDM, Kandji, Intune). Experience administering and troubleshooting Windows, MacOS, and Linux systems. Proficiency with ticketing systems, IT documentation platforms, and SAAS management. Strong written, oral, and interpersonal communication skills. Experience working as a project-oriented engineer. Previous NOC/SOC experience is desired. Ability to self-start, collaborate, and problem-solve effectively. Ability to pass a background check. Requirements: Bachelor's degree or equivalent experience with 6+ years of IT systems experience. Prior experience working in enterprises with significant user bases. Prior manufacturing environment or tech warehouse experience preferred. 5 day in office requirement Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; up to $300 per month Compensation Range Compensation will be paid in the range of $66k - $100k + Bonus. Restricted Stock Units are also included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description desktop support location:denver ,co support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds. The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices. The candidate must be able to provide on site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools. Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written. Additional Information For more information, Please contact Shubham ************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This role provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers, and desktops. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction. This position is responsible for handling all issue that are escalated. This position will also assist in the implementation of companywide projects as needed. Essential Job Functions: + Escalate problems to higher level tier groups as required or to supervisor. + Using service desk software to record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution + Apply company approved diagnostic utilities to aid in troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications + Perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equip + Test fixes to ensure problem has been adequately resolved + Perform post-resolution follow ups with end user and team members as required + Alert management to emerging trends in incidents + Assist in software releases and roll-outs according to Change Management best practices + Adhere to site audit responsibility policies and procedures + Monitor service desk system for incoming requests and resolve or escalate accordingly + Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues + Responds to queries either in person, via email or over the phone; guide end users/ clients through problem-solving process, follow up with users to ensure issue has been resolved. + Responsibly handle confidential data + Continuously improve upon technical skills sets within assigned areas of expertise + Assist in training of tier I support staff and in their day to day operations as needed + Assist in various projects assignment by management + Participate in company and department provided training + Other activities as may be assigned by your manager Qualifications/ Requirements: + High School Diploma or G.E.D or equivalent combination of education and experience + Intermediate-level support staff with 2-4 years of relevant experience + Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations + Experience with Microsoft Client Operating Systems + Extensive application support experience with Microsoft Office suites and Office365 Applications + Working knowledge of software and hardware diagnostic tools + Exceptional written and oral communication skills and customer service mentality + Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills + Strong documentation skills and a willingness to assist with documentation + Proficient in basic network fundamentals + Self-Starter with ability to work as part of a team and individually as required by specific project needs + Excellent time management skills and the ability to prioritize + Possess the traits of having patience, being thorough and innovative + Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components + The ideal candidate should be dependable with an excellent attendance record, work well in a "Team Environment", be cooperative and respectful + Ability to work independently with minimal supervision + Ability to conduct research into a wide range of computing issues is required + Ability to absorb and retain information quickly + Ability to present ideas in user-friendly, business-friendly, and technical language + Highly self-motivated and directed + Keen attention to detail + Ability to effectively prioritize and execute tasks in a high-pressure environment + The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment + Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs. \#LI-AS1 #LI-Onsite Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $52,000.00 - $72,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction. Job responsibilities Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions Required qualifications, capabilities, and skills Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues Baseline knowledge of typical technology operational issues Ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Familiarity with troubleshooting techniques for hardware, software, and technology systems Capability to document issues, procedures, and root cause analysis