Remote support specialist jobs in North Little Rock, AR - 111 jobs
All
Remote Support Specialist
Technical Support Specialist
Help Desk Specialist
Field Support Analyst
Information Technology/Support Technician
Support Specialist
Data Support Specialist
Application Specialist
Technical Support Engineer
Information Engineer
Customer Service Analyst
Desktop Support Manager
Operation Support Analyst
Technical Specialist
Support Analyst
Data Cleansing/S4 SAP Support Specialist
Belcan 4.6
Remote support specialist job in Alexander, AR
The Data Cleansing and S4 SAP SupportSpecialist is responsible for ensuring the accuracy, integrity, and quality of data within the organization"s systems, with a primary focus on SAP. This role involves identifying, analyzing, and correcting data discrepancies, supporting SAP data management processes, and collaborating with various departments to maintain clean and reliable data for operational and reporting purposes.
Key Responsibilities:
* Perform data cleansing activities to identify and rectify errors, inconsistencies, and duplicates in SAP and related databases.
* Support the maintenance and updating of master data within SAP modules (e.g., Material Management, Finance, Sales & Distribution).
* Collaborate with business users and IT teams to understand data requirements and resolve data quality issues.
* Conduct regular audits and data validation to ensure compliance with data governance standards.
* Assist in the development and implementation of data cleansing strategies and best practices.
* Support SAP system users by troubleshooting data-related issues and providing guidance on data entry standards.
* Document data cleansing processes, procedures, and changes to maintain clear records.
* Participate in SAP data migration and upgrade projects as needed, ensuring data accuracy throughout transitions.
Qualifications:
* Bachelor"s degree in Information Technology, Business Administration, Data Management, or a related field.
* Proven experience in data cleansing, data quality management, or data analysis roles.
Hands-on experience with SAP systems, preferably in data management or support
* Strong understanding of SAP modules and master data concepts.
* Proficiency in data analysis tools such as Excel, SQL, or data profiling software.
* Excellent attention to detail and problem-solving skills.
* Strong communication and interpersonal skills to work effectively with cross-functional teams.
* Ability to manage multiple tasks and prioritize work in a fast-paced environment.
* Knowledge of data governance and compliance standards is a plus.
Preferred Skills:
* SAP certification related to data management or specific modules.
* Experience with data migration and SAP upgrade projects
$34k-46k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Manufacturing Technology Specialist
3M 4.6
Remote support specialist job in Little Rock, AR
Job Title Manufacturing Technology Specialist (Little Rock, AR)
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it is equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
As a Manufacturing Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
Identifying and evaluating manufacturing process and equipment deficiencies, drive solutions and determine priority and implement a path to execution.
Providing guidance, leadership to plant level personnel in best practices for process and equipment operation as well as preventative maintenance.
Providing support towards work order planning and capital project justifications.
Determine equipment improvement priority levels and best path for resolving including repair or replacement.
Using data-based tools and methodologies to support their recommendations and be expected to drive appropriate actions.
This position has responsibilities to utilize their expertise and project leadership skills to drive substantial improvements in process performance and equipment uptime.
Leading operational excellence at our Little Rock, AR site through conscientious management and decisive actions in environment, health, safety, quality, manufacturing, cost, and employee relations.
Leads and supports projects that have high impact on plant performance and yield.
Ability to work effectively across multiple sites.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
Five (5) years of experience in one or more of the following areas: Engineering or manufacturing technical field in a private, public, government, or military environment
Five (5) years' experience in heavy industrial operations including equipment maintenance.
Additional qualifications that could help you succeed even further in this role include:
Prior experience in mineral processing, manufacturing process & maintenance of heavy equipment
Experience with mining operations and related crushing and screening equipment
Experience engaging with production and maintenance organizations.
Self-starter/self-directed that leads with high energy and passion.
Demonstrated experience in project management.
Ability to work with cross functional teams and across multiple functions and disciplines.
Effective facilitation, communication, and teaching skills.
Ability to understand and apply analytical and statistical tools.
Experience and certification with Lean Six Sigma/Lean Manufacturing methodologies.
Experience in operational excellence, lean implementation, and financial accounting.
Experience in Mining or heavy industrial applications
Work location: Little Rock, AR
Travel: May include up to 15% domestic
Relocation: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 11/11/2025 To 12/11/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
$141.2k-172.5k yearly Auto-Apply 60d+ ago
Facilities Technical Support Specialist II
Spp
Remote support specialist job in Little Rock, AR
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
Competitive pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
Relocation assistance
Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.
COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Facilities Technical SupportSpecialist II| Pay Range: $64,060.00 - $78,460.00
"Elevate Your Career: Join Our Dynamic Facilities Team and Master the Art of Audio/Visual Excellence and Technical Innovation!"
As our Facilities Technical SupportSpecialist II, you will:
Primarily be responsible for overseeing the technical support of all facilities systems not covered by IT. This includes managing physical security, audio/video systems, environmental and data center operations, and space utilization. You will also handle routine facility service maintenance, support conference and auditorium A/V systems, design and research A/V and CCTV hardware capabilities, and integrate and support facilities software solutions.
To be successful as the Facilities Technical SupportSpecialist II, we're looking for:
High School Diploma (or GED)
3 years of experience in technical systems support
Ability to perform and coordinate multiple tasks associated with technical system support
Ability to coordinate vendor activity
Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems
Ability to work with constantly changing and multiple priorities
Ability to work with minimum supervision
Ability to apply methods of organization to file and keep reports and time logs
Availability for after-hours call-out and on-call
Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required.
Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals
Ability to perform computer tasks and basic system integrations
Regular attendance and punctuality
Work with different teams across the organization to complete tasks
Experience with low voltage systems
Preferred:
Experience with Audio/Video design and functional utilization
Experience with physical security card access and CCTV systems, but not required
Experience with office space planning and building systems
Position Type, Location, and Expected Hours of Work:
This is a full-time, onsite position based in Little Rock, Arkansas. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed.
Travel Requirement:
This position requires minimal travel (5-15%).
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.
Full job descriptions will be made available to those selected for an interview.
$64.1k-78.5k yearly 26d ago
Senior Field Support Analyst
GFL Environmental
Remote support specialist job in North Little Rock, AR
Under the general direction of IT Service Support Regional Manager, the ITSS Senior Field Support Analyst (FSA) provides customer service to an assigned end user base. This role is responsible for the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. The ITSS Senior Field Support Analyst is the face of IT and will act as a liaison between IT and the end user for Level 2 IT related needs. This position will also be called on to serve in an elevated capacity by participating in one or more Centers of Excellence.
Key Responsibilities:
• Able to travel ~50% between US (Arkansas, Oklahoma, etc.)
• Serves as the IT liaison to regional business unit end users
• Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations
• Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems
• Escalate non-resolvable issues to higher-level teams in a timely manner
• Provide support and assistance for Business Unit process systems as required
• Create, monitor and enforce policies and procedures
• Create, distribute and update knowledge base solutions
• Evaluate, design and implement new systems that increase productivity or enhance overall business operations
• Integrate technical knowledge and business understanding to resolve problems for customers
• Resolve single and cross technology incidents independently
• Work with team members to resolve unusually complex or cross technology incidents
• Provide technical consulting during implementations and upgrades to production systems
• Build and maintain strong relationship up to senior management level within their Business Units in assigned regions
• Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements
• Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
• Lead Customer Expectation management as part of escalation process
• Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs
• Travel to other business sites to provide additional support or to attend training sessions
• Adheres to departmental standards and ensures appropriate use of information systems
• Perform reporting and administrative functions as required
Knowledge, Skills, Abilities and Competencies:
• Graduate degree in Computer Science, Engineering or related discipline with an IT focus
• Certifications: A+ Certification and HDI certification (both HDI Support Center Analyst HDI Desktop Advanced Support Technician) required, MCSA Certification preferred
• 4+ years of End User services experience with large teams to support
• Ability to conduct research into application development issues and products
• Strong analytical skills, including troubleshooting and integration of IT services
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems
• Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
• Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments
• Ability to manage multi-cultural and multi-located teams
• High willingness to drive transformation and service improvement
• Strong customer / end-user / client service orientation
• Strong relationship building and interpersonal skills
• Work experience in a related industry setting is a plus
• Work experience at an IT service provider is a plus (managerial and/or delivery level)
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
$31k-51k yearly est. 43d ago
Licensed Insurance Customer Service
Andre Pendleton-State Farm Agency 4.3
Remote support specialist job in Little Rock, AR
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements:
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Property & Casualty license (required)
Life and Health license (required)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$21k-27k yearly est. 10d ago
Production Control / Technical Support Analyst (Night shift)
Dillard's 4.1
Remote support specialist job in Little Rock, AR
THE OPPORTUNITY
Dillard's is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours.
This position's primary focus is assisting users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing.
THE TEAM
Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning.
WHAT YOU WILL DO
Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
Must be able to function independently
Handle phone and email support for moderate system or content issues
Identify, resolve, and escalate issues when necessary
Clearly communicate technical solutions in a user-friendly, professional manner
Record interactions in our service ticket database
Identify and document resolution to recurring inquiries
Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution
Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations
Ensure all batch processes are started and completed in a timely manner
THE MUST-HAVES
Authorization to work in the United States without sponsorship
Education or at least two years of experience working in a help desk or technical support call center environment
Excellent problem-solving and decision-making skills
Excellent verbal and written communication skills
Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment
THE "NICE TO HAVES"
Previous customer service experience
Previous experience in a network operations field
Previous IT Operations or production control experience
Knowledge of Job Control Language (JCL) and batch scheduling applications (Zeke)
No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position
$30k-38k yearly est. Auto-Apply 12d ago
Desktop Support Manager
Arete Technologies 4.5
Remote support specialist job in Little Rock, AR
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
The Technical Lead/Project Manager will provide hands-on end user desktop/laptop/peripheral device support as well as overall project management.
Additional Qualifications:
?Working Knowledge of PC Imaging
?Operational Knowledge of Windows 7/8/8.1/10 operating systems
?Active Directory
?Experienced in Microsoft Office Suite
?File and Print Management
?Cisco Switch set-up and troubleshooting
?Remote Access Management (LogMeIn)
?Wireless Communications (including wireless device provisioning and data restore)
?PC Application support
General Responsibilities: As Program Manager:
Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments within the agency, such as finance, customer service, and application development.
Primary responsibility is to drive the entire effort from start to finish.
Must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.
Tests maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information, consults with management to ensure agreement on system principles.
Expands or modifies systems to serve new purposes or improve work flow.
Determines computer software or hardware needed to set up or alter the system.
As Technical Lead:
•Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
•Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.
•Provide expert level escalation and technical leadership.
•Support and maintain all customer software and systems, including servers, workstations, and software.
•Provide support for Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.
•User, group, and computer creation and management within a Microsoft Active Directory environment.
•Provide support on maintaining and configuring Microsoft Active Directory Group Policies to management desktop client configuration and settings
•Performs system maintenance activities through error reports, user modification requests and system problems.
•Learn and Assist in Management of Cloud Computing Environment (i.e., Office 365)
•Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Learn and Support MAC Laptops//PCs (on a limited basis)
Position Summary
The ARCareerEd Technical Lead / Program Manager:
1) Will provide program, manager, and end user support, to the three (of four) ARCareerEd Divisions that are based on 3 Capitol Mall and surrounding areas: Adult Education (AdultEd), Career and Technical Education (CTE) and Office of Skills and Development (OSD).
2) Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet the requirements of various departments within the agency.
3) Provides end users with assistance in solving computer related problems, such as imaging, LAN connections, system malfunctions and software program management (installation, configuration, troubleshooting problems).
Additional Information
Best Regards,
Amrit Lal
$44k-62k yearly est. 60d+ ago
IT Support Specialist
Orthoarkansas 3.8
Remote support specialist job in Little Rock, AR
KICK for the GOAL
OrthoArkansas' core values
KINDNESS
People are happier after interactions with you because you are kind and pleasant.
INTEGRITY
Always doing the right thing, especially when no one is looking.
CONSCIENTIOUSNESS
Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.
KNOWLEDGE
Be a lifelong learner.
Position Overview:
The IT SupportSpecialist at OrthoArkansas serves as the frontline technology support resource across the organization. This role is responsible for resolving common technical issues, providing outstanding customer service, and escalating complex problems appropriately. With a strong focus on kindness, integrity, and conscientiousness, this position helps ensure staff and providers have the tools and support they need to deliver excellent patient care.
Key Responsibilities:
End-User Support and Troubleshooting
Serve as the first point of contact for IT issues via phone, email, in-person, and remotesupport.
Troubleshoot and resolve common problems related to hardware, software, login credentials, printers, and connectivity.
Accurately document incidents, resolutions, and follow-ups in the IT ticketing system.
Communicate clearly and professionally with end users about issue status and next steps.
Technical Support and Escalation
Escalate unresolved issues to Tier 2 or other IT team members with complete documentation.
Assist with user onboarding and training on basic systems and devices.
Supportremote desktop environments and mobile device setups under guidance.
Follow all security protocols, including HIPAA, to protect patient and company data.
Team Collaboration and Professionalism
Demonstrate professionalism, patience, and empathy in all user interactions.
Support IT team members and contribute to a collaborative and respectful team environment.
Assist with additional duties and IT projects as assigned.
Additional Responsibilities
Perform other related duties as assigned to support IT operations and team initiatives.
Qualifications:
Education & Experience:
High school diploma or equivalent required.
1-2+ years of experience in a Help Desk, Service Desk, or customer-facing technical support role preferred.
Experience supporting Windows 10/11 and Microsoft Office applications.
Familiarity with Microsoft 365 (Outlook, Teams) and remotesupport tools.
Exposure to Active Directory user account management is a plus.
Required Certificates, Licenses, Registrations:
None required.
Preferred Certificates, Licenses, Registrations:
CompTIA A+, Microsoft certifications, or other relevant IT certifications.
Skills & Abilities:
Strong customer service and interpersonal communication skills.
Ability to follow documented processes and quickly learn new systems.
Detail-oriented with a strong sense of ownership and accountability.
Security-conscious mindset, including awareness of phishing, MFA, and data protection.
Comfortable escalating issues and asking questions when needed.
Software Skills:
Intermediate: Windows 10/11, Microsoft Office Suite, Microsoft 365 (Outlook, Teams), RemoteSupport Tools
Basic: Ticketing systems, Active Directory (preferred)
Perks of This Position:
Impactful & Rewarding Work - Help keep systems running smoothly so patient care never skips a beat.
Attractive Compensation & Comprehensive Benefits - Receive a benefits package including medical, life insurance, 401(k) with employer profit-sharing contributions, paid time off, and paid holidays.
Culture of Excellence - Be part of a team that values kindness, integrity, attention to detail, and continuous learning to provide the best in patient care.
Professional Growth & Development - Grow foundational IT skills and build toward higher-tier roles with structured mentorship.
Collaborative & Supportive Environment - Join a team committed to helping each other learn and succeed in a fast-paced environment.
Additional Details:
Performance Expectations: Resolve Tier 1 support tickets efficiently, maintain clear documentation, and contribute to a strong support culture.
Professional Development: Opportunities for training, certifications, and growth into Tier 2+ roles for high-performing team members.
Join OrthoArkansas as an IT SupportSpecialist (Tier 1) and be the helpful, knowledgeable voice that keeps our technology running-and our people supported-every day.
$28k-45k yearly est. Auto-Apply 7d ago
Help Desk Specialist
ASM Research, An Accenture Federal Services Company
Remote support specialist job in Little Rock, AR
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete.
+ Performs basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues.
+ Collects screenshots and other data for use in troubleshooting, then acts as a liaison between the client and program developers.
+ Performs initial problem analysis of the more basic applications and modules, escalates to next level support and triages to technical staff when appropriate.
+ Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact.
+ Responsible for knowing when to escalate an incident, resolves basic questions to problems associated with account administration, system navigation/functionality, access and FAQs.
+ Assists with compiling and regularly maintaining a log of Frequently Asked Questions (FAQ) originating with all categories of users. Assists with providing and managing official answers to all FAQs and distributing same to all interested stakeholders.
+ Contributes to the preparation of procedure manuals and documentation for help desk use.
+ Assists in conducting periodic user satisfaction surveys and tracking user problem trends.
+ Makes recommendations for improvements to help desk and assists with creating reports based on information provided from user surveys and trend analyses.
**Minimum Qualifications**
+ HS Diploma
+ 0-1 years of customer service and/or help desk experience.
+ Candidates must possess a current secret security clearance.
+ **Work hours are Sun - Thurs 10P - 7A CT**
**Other Job Specific Skills**
+ Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential.
+ Must have strong interpersonal and communications skills.
+ Must be confident in ability to control phone conversations and guide customers.
+ Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues.
+ Well-developed presentation, telephone and writing skills.
+ Ability to work in a team-oriented environment.
+ Ability to learn new computer applications and to continually learn changes to those computer applications.
+ Ability to multi-task.
+ Must be flexible and dependable.
+ Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred.
+ Prior military experience or knowledge is helpful but not required.
+ Knowledge of ITIL framework and processes preferred.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$19.51 - $22.00/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$19.5-22 hourly 1d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Cabot, AR
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$29k-38k yearly est. 60d+ ago
Document Technology Client Specialist
Situsamc
Remote support specialist job in Little Rock, AR
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This new role in a growing part of SitusAMC's business serving internal groups and external clients with document technology solutions. This role performs the following duties personally or through SitusAMC department supervisors and representatives. This role will ensure that client relations are positive experiences which increases their satisfaction with SitusAMC products and services. This role will also be responsible for fulfilling and monitoring the delivery of document technology products, services, and programs to SitusAMC clients using OCR, AI, Acuity, DocAcuity, or other tools. Duties include working directly with clients and internal partners/departments to ensure document technology clients are receiving desired services timely and with quality. Document technology offerings include but are not limited to executing on document classification services, delivery of data extraction services, delivering documents and data to clients via agreed upon portals, or powering other document enabled offerings that may power a secondary market transaction. They may also include supporting DocAcuity clients. An understanding of SitusAMC operations, products and services, client needs, as well as some industry knowledge is required for this role.
Essential Job Functions:
+ Acts within alignment of security roles.
+ Work with other departments to ensure clients are experiencing a positive partnership
+ Develops and maintains client working relationships
+ Diligent contact/follow up with clients and internal partners
+ Acts as external client advocate with internal partners
+ Liaise and communicate progress between sr. management and other internal team members and stakeholders
+ Facilitates service orders with clients which may include delivery of document, data, or other reporting
+ Monitors production throughput and quality of outputs to ensure client service levels are met or exceeded
+ Works with client and SitusAMC internal partners to manage the quality delivery of all services provided to the client
+ Promotes services to existing clients
+ Consults with internal teams and communicates client and market requirements/product features
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in related field or equivalent combination of education and experience
+ Intermediate-level support staff with 2-4 years of relevant experience.
+ Two to three years' experience in mortgage industry preferred
+ Prioritizes and plans work activities
+ Time management skills
+ Gathers and analyzes information skillfully
+ Expresses ideas and thoughts verbally and written forms
+ Exhibits good listening and comprehension
\#LI-AS1 #LI-Remote
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$52,000.00 - $70,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision (******************************************************************************************************
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************
$52k-70k yearly 5d ago
Intermediate IT Onsite Support-Security System Tech-Low Voltage
University of Arkansas for Medical Sciences 4.8
Remote support specialist job in Little Rock, AR
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date:
02/08/2026
Type of Position:Professional Staff - Project/Program Administration
Job Type:Regular
Work Shift:
Sponsorship Available:
No
Institution Name: University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************.
Department:ISS | Sec Supp Srvs Security Operations
Department's Website:
Summary of Job Duties:Under direct supervision, provides accurate and timely troubleshooting of security system and network cabling components. Perform installations of electronic control systems, which may include door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices and associated hardware. Responds to situations where systems have failed and action must be taken to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality.
Qualifications:
**This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.**
Minimum Qualifications:
Associate Degree in Computer Science or related field of study plus 1 year cabling, low voltage system, carpentry/building maintenance -OR- High School Diploma/GED with 3 years cabling, low voltage system, carpentry/building maintenance.
Preferred Qualifications:
Bachelor's degree in information technology, Computer Science, or related field.
Customer Service experience preferred.
Arkansas Alarm License, Level 1.
Additional Information:
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
Resume
Optional Documents:
Proof of Veteran Status
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact *********************** for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site *****************************************
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:N/A
Frequent Physical Activity:Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Standing, Stooping, Talking, Walking
Occasional Physical Activity:N/A
Benefits Eligible:Yes
$34k-44k yearly est. Auto-Apply 19d ago
IT Applications Support
Saracen Development LLC
Remote support specialist job in Pine Bluff, AR
Support critical business applications. Works with application personnel to understand application requirements, troubleshoot application issues, and install upgrades and patches to existing system with or without vendor assistance. . Make recommendations and identify the benefits and issues with enhancements and upgrades. May lead and direct the work of others. A wide degree of creativity and latitude is expected. All duties are to be performed within the guidelines of the Saracen Casino Resort's policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports all essential business applications.
Completes work requests as directed by Applications Support Manager regarding user access security administration of all devices, data network connections and coordinating work with users.
Receives and responds to incoming requests / trouble tickets regarding problems with application security and related application equipment.
Creates and updates all documentation relating to systems, application equipment, and user locations.
Research enhancements to applications, identifying benefits and concerns that could affect the company's current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required.
Ensures that all application equipment is in good working order and functioning properly.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications.
Collaborate with department personnel for IT related issues and present viable solutions.
Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently.
Participates in the installation, operation, maintenance, inspection, and repair of various systems and related hardware.
Performs the same work as team members within the department as needed.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Attends all necessary training meetings.
Assists with other projects, as needed.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Train team members on new software.
Must participate in an on-call Schedule.
Report and escalate to management as needed.
Work with IT support personnel, end users and vendors to resolve system issues.
Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability.
Work in conjunction with IT Operations to ensure complete and through backup, recovery and disaster recovery procedures are in place for critical business applications and systems.
Capable of process improvement and planning
Participates in disaster recovery testing exercises.
Responsible for 24x7 support of mission critical applications
On all network problems, must contact a Network Engineer for help.
Maintains the highest degree of confidentiality.
Leads by setting a positive example to all employees.
Must be able to maintain appropriate Gaming License
Maintain a consistent, regular attendance record.
The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and/or training; or an equivalent combination of education and experience.
SPECIAL QUALIFICATIONS
Must possess superior computer skills and be proficient in software applications currently in use by the company. Must have a minimum of 1 years' experience with business applications in Gaming, Finance, Retail Human Resources and/or Hospitality industry preferred but not required. The ideal candidate should possess a working knowledge of application programming, system architecture, and database design.
LANGUAGE SKILLS
Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job.
While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job.
The noise level in the work environment is usually moderate.
When on the casino floor or other designated areas may encounter tobacco smoke and/or bright flashing lights.
Saracen Casino Resort is an equal opportunity employer
$33k-51k yearly est. Auto-Apply 53d ago
Seasonal Operations Support
Nutrien Ltd.
Remote support specialist job in Altheimer, AR
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
What You'll Do:
$49k-72k yearly est. 18d ago
Support Analyst I
Lyon College 3.6
Remote support specialist job in Little Rock, AR
Lyon College School of Dental Medicine - Support Analyst I The Lyon College School of Dental Medicine is seeking a dedicated Support Analyst I to join our Information Technology team. In this role, you will be instrumental in providing support for faculty, staff, and students across Lyon College - directly contributing to the excellence of our educational programs.
Key Responsibilities:
* Provide technical support for computer systems and software, Troubleshoot and resolve technical issues promptly to minimize downtime.
* Configure and maintain hardware and software to ensure optimal performance.
* Uphold IT security protocols to protect institutional data.
Qualifications:
* Education:
* High School Diploma or equivalent required; Bachelor's degree in Information Technology or a related field preferred.
* Experience:
* 1 or more years of experience in IT support or a related role.
* Skills:
* Working knowledge of computer systems, networks, and software applications.
* Proficiency in Microsoft Windows.
* Experience with help desk software and remotesupport tools is a plus.
* Familiarity with IT security practices and protocols, and an understanding of privacy standards.
* An excellent ability to convey technical information clearly and professionally to users of varying technical backgrounds.
Why Lyon College?
By joining Lyon College, you will become part of an institution dedicated to academic excellence and innovation in dental education. Your expertise will ensure that our faculty and students have the reliable technological support they need to succeed.
If you are committed to providing high-quality technical support in a dynamic educational environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and qualifications.
Application Process
Interested candidates should submit a cover letter, curriculum vitae, and contact information for three professional references to Human Resources, P.O. Box 2317, Batesville, AR 72503-2317, or electronically at ********************************** Review of applications will begin immediately and continue until the position is filled.
Equal Opportunity Employer
Lyon College does not discriminate based on race, color, religion, gender, age, disability, sexual orientation, or national origin. We comply with all federal and state laws regarding equal employment opportunities. Learn more about Lyon College at ************* Join us at Lyon College and be the difference in shaping the future of curious and dedicated students!
$28k-35k yearly est. 14d ago
Technical Support Engineer
Gehc
Remote support specialist job in Little Rock, AR
SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description
Key Responsibilities
Advanced Technical Support & Incident Management
Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft).
Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes.
Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair).
Escalations, Quality & Productivity
Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership.
Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support.
Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth.
Knowledge Management & Tools
Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs.
Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness.
Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status.
Cross-Functional Collaboration & New Product Support
Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution.
Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality.
Training & Mentorship
Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training.
Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support.
Documentation & Workflow
Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records).
Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times.
Customer-Centric Support
Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues.
Willingness to:
Submit to a background investigation, including verification of past employment, criminal history, and educational background.
Take a drug test.
Be legally authorized to work in the United States without restriction.
Work overtime, on-call, weekends, and holidays as required.
Complete vendor credentialing as required.
Qualifications
Minimum: 5 year as TSE I or
TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience.
Proven expertise in repair and maintenance of GEHC Software and customer hardware.
Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning.
Technical Skills
Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remotesupport platforms).
Strong working knowledge of:
Networking concepts and protocols
AWS
Citrix, Microsoft ecosystems
Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring
HL7 and legacy product integrations (as applicable)
Core Competencies
Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues.
Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams.
Leadership in change management, quality improvement, and productivity initiatives.
Customer-obsessed mindset with a track record of reducing cycle times and improving TTR.
Strong ability to manage both scheduled and ad-hoc competing priorities
Strong ability to pivot and manage multiple concurrent situations
Proven ability to self-direct and maintain high productivity while adhering to group standards
Work Conditions
Remotesupport position from employee's home office with an adequate work environment for professional customer interactions.
Participation in on-call rotations to facilitate 24x7x365 customer support.
Fast paced professional environment as part of customer focused critical care support center.
Optional
Education: Bachelor's degree in IT engineering or related field preferred.
Certifications: Networking, cloud, or vendor-specific certifications.
#LI-PA1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$51k-74k yearly est. Auto-Apply 8d ago
Legal Support Specialist
Ata Services Inc. 4.3
Remote support specialist job in Little Rock, AR
ATA Services Inc. is seeking a full-time Legal SupportSpecialist to work a short-term assignment in Little Rock, AR . This role is in-person, short term, Monday- Friday, 8:00 am-4:30 pm, $15.00 an hour. Please review the job summary below for more information. We look forward to working with you!
Job Duties & Responsibilities:
1. Review and record incoming appeals for employee grievances and other programs.
2. Process incoming documents and correspondence for court and legal action.
3. Answer phones and contact parties or customers regarding questions or issues related to employee grievances and other programs.
4. Receive and process requests for parties regarding hearings for employee grievances and other programs.
5. Issue and process subpoenas.
6. Draft various legal memorandum and documents regarding hearings for employee grievances and other programs.
7. Prepare faxes, copies, file and mail materials in a timely manner to comply with internal office practices and state and federal laws and regulations.
ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
$15 hourly Auto-Apply 20d ago
Engineer, Software & Information Platform
Cardinal Health 4.4
Remote support specialist job in Little Rock, AR
**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.
This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS.
**What is expected of you and others at this level**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Responsibilities:**
+ Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments.
+ Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies.
+ Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning.
+ Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections.
+ Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability.
+ Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits.
+ Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership.
+ Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices.
**Qualifications:**
+ Bachelor's degree preferred or equivalent work experience preferred
+ 4-8 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred.
+ 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs
+ Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud
+ Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau
+ Advanced experience in writing complex SQL queries, stored procedures, etc
+ Experience in connecting analytic applications to GCP data stores such as BigQuery.
+ Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus
+ Preferred to have prior experience in Collibra and Atscale.
+ Experience with CI/CD pipelines such as Concourse, Jenkins is a plus
+ Google Cloud Platform or any BI tool administration certification is a plus
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$94.9k-135.6k yearly 40d ago
Student Application Specialist
University of Central Arkansas 3.9
Remote support specialist job in Conway, AR
The Graduate Student Application Specialist is responsible for evaluating and processing Graduate School admission applications and coordinates with students, faculty, and departmental administrators. This position is governed by state and federal laws and agency/institution policy.
$44k-57k yearly est. 60d+ ago
Part Time Auction Support Specialist (Manheim)
Cox Enterprises 4.4
Remote support specialist job in Conway, AR
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This position is NOT remote- it is conducted on-site, in office
This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction SupportSpecialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.
Part time position: Approximately 6-10 hours per week (Tuesday, Wednesday, Thursday schedule)
Key Responsibilities:
* Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
* Work with auctioneer virtually to verify system information accurately represents vehicle.
* Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
* Operate monitor virtually, work with auctioneer to review Simulcast bids.
* Provide arbitration and other vehicle announcements to support auctioneer.
* Call and E-mail on late titles.
* Utilize salesforce for title absent support.
* Other duties as assigned.
Minimum Qualifications:
* High School Diploma/GED
* Generally, less than 2 years of experience
* Effective communication skills required.
* Must possess good problem-solving and organizational skills.
* Ability to remain focused and composed during fast-paced sale-day activities.
* Regularly required to stand, walk, reach, talk and hear.
* Ability to lift 1-10 pounds.
* Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Preferred Qualifications:
* Ability to read, write and speak in Spanish.
Work Environment
* Occasional exposure to fumes, odors and weather conditions.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
How much does a remote support specialist earn in North Little Rock, AR?
The average remote support specialist in North Little Rock, AR earns between $29,000 and $66,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in North Little Rock, AR
$43,000
What are the biggest employers of Remote Support Specialists in North Little Rock, AR?
The biggest employers of Remote Support Specialists in North Little Rock, AR are: