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  • Windows Desktop Administrator

    Milestone Technologies, Inc. 4.7company rating

    Remote support specialist job in Thousand Oaks, CA

    12-Month W2 Contract (No C2C/No Student Sponsorship/No Visa Sponsorship) Onsite 5x per week in Thousand Oaks, CA Pay up to $45/hr. W2. Milestone is seeking to engage a Specialist IS Business Systems Analyst with windows administration expertise to join our Enterprise Benchtop Services team for a minimum of a 1-year assignment. The position will perform Windows System Administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists. Service will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday -Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours. Top Must-Have Skill Sets: 5+ years' experience with Windows Desktop administration Windows Operating systems - Win10, Win11, Windows Server Service Now Experience SCCM Experience PC/Laptop Hardware maintenance Software/Hardware troubleshooting Networking skills - TCP/IP, Windows Domains, Network configurations Excellent communication, customer relations and problem-solving Ability to work autonomously with follow-through to completion and documentation Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities. Excellent customer service skills Ability to lift 40 lbs. Responsibilities: Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares. General Ticket Resolution via ServiceNow: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting. Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date. Physically inventory laboratory computers and reconcile with laboratory inventory system Support corporate deployments of anti-virus, software patches to laboratory computers Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems. Preferred: Experience in a QC and validations environment GXP/GLP Experience Validations Experience Any experience with development and/or maintaining administration tools for the Digital Lab Solutions is a plus (PowerShell, C#, Python, SQL) Experience with administration of LIMS, ELN, and Waters systems Experience with ITIL Experience working in a GxP/GMP environment Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments Scripting - PowerShell, Batch, Python Advance IT Certifications (A+, MCSE, CompTIA+, etc) Education: Bachelors degree or equivalent amount of professional experience The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process
    $40-45 hourly 2d ago
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  • Tier 1 Technician

    Ilead California Charters 4.5company rating

    Remote support specialist job in Castaic, CA

    JOB TITLE: Tier 1 TechnicianREPORTS TO: Director of Technology and/or Designee CLASSIFICATION: Classified/ Non-Exempt We employ a diverse, empathetic, and passionate team who value collaboration, integrity and the desire to be a servant leader. We are committed to excellence and work tirelessly to improve learner outcomes, by empowering learners through Project-Based Learning, Individualized Learning and Social-Emotional Learning. We are committed to being self-directed, participating in ongoing personal and professional development, problem solving, and embracing a growth mindset. With our unwavering commitment to excellence, we are confident that our team will thrive and succeed in all areas of their lives. THE OPPORTUNITY (POSITION OVERVIEW) Reporting to the Director of Technology, the Tier 1 Technician position is based out of the Santa Clarita area; responsible for ensuring an outstanding level of customer service by providing direct IT support to iLEAD staff, Learners, and community partners, both onsite and virtually through our iLEAD California Helpdesk. This individual will be responsible for multiple tasks and proactive planning, as well as supporting and organizing the Helpdesk to be flexible and adaptable in meeting the changing needs of the iLEAD School population. WHAT YOU WILL DO (DUTIES AND RESPONSIBILITIES) ● Under the supervision of the IT Director, the Tier 1 Technician is a key technology specialist for the iLEAD California support program, supporting multiple school sites and programs. ● Troubleshoot and resolve assigned helpdesk tickets. ● Be a critical part of the iLEAD California team and family, working closely with teachers, school team members, and students. ● Demonstrating excellent customer service and practicing discretion at all times. ● Manage and support hardware, including but not limited to Chromebooks, Apple devices, projectors, printers, etc. ● Update and maintain the asset inventory systems. ● Provide guidance and instruction, assisting with administrative tasks, as needed. ● Work with the technical support staff and the iLEAD California community to promote excellent customer service, effective response times and provide insight into various support issues, software and hardware related. ● Collaborate with other iLEAD departments and sites to support the iLEAD mission and vision. ● Escalate issues to next level support as needed. ● Perform other duties as assigned. OTHER RESPONSIBILITIES ● Be self-directed by taking initiative and responsibility for your work. ● Work in a collaborative, team based and innovative environment. ● Commit to Excellence by seeking ways to improve and exceed expectations or Commit to excellence by seeking to raise the bar for self and team. ● Prioritize the growth and needs of the team, lead by example, and foster a supportive work environment. ● High level of personal and professional integrity and trustworthiness. ● Approach problems and challenges with a human-centered creative mindset, seeks to understand, develops multiple solutions to find the best answer. ● Helps create a positive culture by being committed to diversity, equity, and inclusion promoting ethical behavior and social responsibility within the workplace. ● Be authentic, own your strengths and weaknesses, ask for help when needed, be honest and transparent in your communications, working towards common goals that are meaningful to you and the team. ● Represent iLEAD and the school in which work in a positive and professional manner in all interactions and communications. ● Pursue continuous improvement and maintain professional competence through seeking out opportunities to develop new knowledge skills and perspectives. This includes participation in professional development activities offered and self-selected professional growth activities ● Perform other responsibilities as defined by the designated supervisor. ESSENTIAL FUNCTIONS ● Communicating with others to exchange information. (In Person/Telephone/Computer) ● Sedentary work that primarily involves sitting/standing. ● Adjusting or moving objects up to 50 pounds in all directions. ● When needed to support a school or education program, must have the ability to travel by public transit as well as operate a vehicle for self-transportation purposes between worksites. ● Assessing the accuracy, neatness and thoroughness of the work assigned. ● May encounter outdoor elements: high (>90)/low ( ● Ability to work in situations involving the need to make informed and quick decisions. ● Ability to supervise/manage workers and delegate as needed in project management situations. ● Reading detailed documentation and analyzing data sets. ● Writing professionally, both by hand and utilizing computer software. ● Speaking in public settings including making public presentations to large and small groups. ● Dealing and navigating professionally through high-stress situations. *The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. WHAT YOU WILL BRING (QUALIFICATIONS) ● You have previous experience providing technical support, preferably in a K-12 school environment ● Exude and articulate, professional demeanor with self-confidence and initiative ● You are an excellent communicator who enjoys working with teachers, students, and technology ● Ability to maintain confidential data ● Ability to troubleshoot and repair issues ● Ability to take ownership in the day-to-day and overall success of the school ● Solid knowledge of IT systems and applications, preferably Mac OS, iOS, Chrome, and Google Workspace ● Ability to execute multiple projects simultaneously, adjust priorities and work autonomously ● Passion for learning new skills and technologies ● You possess strong organizational and self-management skills ● Strong judgment and decision-making skills ● Able to build solid relationships and trust with internal and external community partners ● Outstanding written and oral communication skills ● Ability to work independently and with a team in a fast-paced environment required
    $71k-87k yearly est. Auto-Apply 1d ago
  • Sr Scientific Support Specialist - Manufacturing Media/Buffer Prep Specialist

    Invitrogen Holdings

    Remote support specialist job in Thousand Oaks, CA

    Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials Job Description When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Location/Division Specific Information Join our dedicated Scientific Support team at Unity Lab Services, providing tailored lab services and supply management. We seek an enthusiastic Scientific Support Specialist to be responsible for tasks such as buffer preparation, ensuring labs are well-stocked, compliant, and operate efficiently. This position is located in Thousand Oaks, CA. How will you make an impact? Prepare high quality specialized media/buffer solutions in different quantities and specifications Share technical expertise with peers and provide training and guidance to others Drive excellence in the day-to-day operations in the Pilot Plant Ensure laboratory compliance and customer satisfaction Champion innovation and practical process improvement in the laboratory What will you do? Follows well defined procedures as outlined by Best Practices, SOP's & work instructions Makes decisions and applies available resources to meet customer requirements Verification, calibration, and use of common and niche lab equipment including, but not limited to floor mixer, pressurized vessels, peristaltic pump, floor scales, fume hoods, pH and conductivity meters Promote a safe work environment through various safety initiatives within the functional area Provide technical expertise and training to ULS staff Works optimally with a diverse cross-functional team Positively represent Thermo Fisher Scientific throughout customer locations Prepare high quality specialized buffers/media in variety of different qualities and specifications. Perform tasks such as pH measurements, conductivity measurements, and sterile filtration techniques Assemble / disassemble and operate media manufacturing equipment Filter housing assemblies Media tote and bag installations Prepare media on a multi-kilo scale Verify peer calculations, technical documentation, equipment logbooks, and approval of completed documents Scan batch records, archive documents Some autonomous work during times of high-volume throughput How will you get here? Education High school diploma or equivalent required Associate Degree in scientific field or 2+ years of relevant lab experience preferred Knowledge, Skills and Abilities: Ability to read, write and speak English Have demonstrated initiative in previous work experience Displays a high level of confidentiality for both customer and Thermo Fisher Experience in laboratory setting or services preferred; experience in GLP/GMP environment preferred Confimed excellence in customer service skills Detail oriented, problem solver, promotes team environment Computer/software skills. (Outlook, Excel, Word, PowerPoint) Must possess the operating skills to use handheld scanners and learn to enter data in various systems as necessary Working Conditions: Works primarily at customer locations, in laboratory environments, office environment, around shipping/receiving docks, stock rooms, and other storage locations May be required to work independently at customer location Extensive walking May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc) Ability to lift, push and pull 30-40 pounds consistently; ability to lift 50 lbs Ability to use material handling equipment such as push carts, hand trucks, and pallet jacks Depending on area of building, personal protective equipment is required to be worn including lab coats, steel toe shoes, safety glasses, coveralls, hood, facemask, hairnets and/or safety gloves Must be able to work a flexible shift to meet client and production needs which may include evenings, days, weekends, rotating shifts, etc Each one of our 75,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today! **************************** Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at ***************. Please include your contact information and specific details about your required accommodation to support you during the job application process. *This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response. Compensation and Benefits The hourly pay range estimated for this position based in California is $21.82-$26.50. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************
    $86k-156k yearly est. Auto-Apply 22d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Oxnard, CA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $44k-62k yearly est. 60d+ ago
  • Engineering Product Support Analyst- Port Hueneme, CA

    Serco 4.2company rating

    Remote support specialist job in Oxnard, CA

    Port Hueneme, California, US Los Angeles, California, US West Hollywood, California, US Oxnard, California, US Navy 12493 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $93535.65 - $155892.76 Description & Qualifications** **Position Description & Qualifications** Are you looking for an opportunity to contribute to the Navy's surface ship readiness? At Serco, we are looking for the brightest, most innovative, and driven with an appetite for wrestling complex problems. We are seeking an experienced **Engineering Product Support Analyst** to support the development and execution of integrated sustainment strategies for key Hull, Mechanical, and Electrical (HM&E) systems. The ideal candidate will hold a PMP certification and/or demonstrate deep experience in project planning, execution, and control-particularly with building and managing Integrated Master Schedules (IMS) and Work Breakdown Structures (WBS). In this role, you will: + Develop and maintain Integrated Master Schedules (IMS) that capture milestones, dependencies, resource assignments, and critical path analysis. + Build and manage detailed Work Breakdown Structures (WBS) aligned to project scope and deliverables. + Coordinate across engineering, logistics, contracts, and financial teams to support complex projects and deliverables. + Track and update project action items, risks, and deliverables, ensuring alignment with management and leadership priorities. + Prepare briefing materials, status reports, and documentation to support decision-making by senior leadership. + Facilitate stakeholder meetings, maintain minutes, and monitor follow-up actions to ensure accountability. + Support lifecycle sustainment planning efforts, including document coordination and data consolidation. + Apply project management best practices and frameworks (e.g., PMBOK) to ensure consistent and quality execution. + Communicate clearly and professionally in oral, written, and verbal formats with both technical and non-technical stakeholders. To be successful in this role, you will have: + Active DoD Secret Security clearance + Bachelors degree and 2 years of experience + OR an Associate's degree and 4 years of experience + OR a High School Diploma and 6 years of relevant experience + Experience working on a Navy ship + Strong experience in developing and managing Integrated Master Schedules (IMS) using Microsoft Project. + Demonstrated ability to build and maintain Work Breakdown Structures (WBS) aligned to project deliverables. + Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, and Word. + Experience preparing high-quality documentation, tracking risk and action items, and supporting program leadership in decision-making is essential. + Experience working in cross-functional teams, including engineering, logistics, finance, and contracts. + the ability to manage complex, multi-stakeholder project timelines, capture resource needs and dependencies, and ensure alignment with sustainment, funding, and readiness goals. + Strong analytical, organizational, and planning skills with attention to detail. + Excellent oral, written, and verbal communication skills, with ability to convey complex information to diverse audiences. + Proven ability to collaborate across teams and manage competing priorities in a fast-paced environment. + The ability to travel up to 10%. Additional desired experience and skills: + PMP certification preferred; strong understanding of project management principles and best practices (e.g., PMBOK). + Familiarity with lifecycle sustainment planning and cross-functional coordination within a Department of Defense (DoD) or Navy acquisition or sustainment environment is strongly preferred If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
    $93.5k-155.9k yearly Easy Apply 25d ago
  • Customer Service (remote work , no vaccination required)

    Path Arc

    Remote support specialist job in Moorpark, CA

    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)
    $40k-72k yearly est. Auto-Apply 60d+ ago
  • Systems Support Specialist (Contingent)

    Naughty Dog 4.0company rating

    Remote support specialist job in Santa Monica, CA

    This position is for temporary engagement through our staffing partner, DZConnex. Candidates must be authorized to work in the United States for this position. This is an onsite role in Santa Monica, CA, and requires in-person attendance five days a week. For 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of interactive storytelling, gameplay, and technology. Naughty Dog recently released The Last of Us Part I and The Last of Us Part II Remastered for the PS5. We're also proud to say that both games are now available for the first time on PC. We're currently busy at the kennel working on Intergalactic: The Heretic Prophet, and we'd love to find talented individuals to join us. Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together. Naughty Dog is seeking a Systems Support Specialist to join our IT team in supporting the studio. This role is ideal for a highly organized, detail-oriented individual with a passion for operational excellence across IT support, asset management, onboarding, and project coordination. The IT Coordinator will serve as a vital connection point between teams, vendors, and users-maintaining and improving the systems and workflows that keep our infrastructure running smoothly. If you thrive on solving problems, supporting innovative technologies, streamlining processes, and collaborating with some of the most talented professionals in the industry, we'd love to hear from you! What you will do: Provide advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team Design, build, and configure advanced custom PC workstations, ensuring optimal performance Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles Efficiently provision new equipment and onboard/offboard users Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies Support security initiatives, incident response, patching, anti-malware, and prevention Regularly collaborate with other IT teams and departments within PlayStation Studios Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise Stay up to date with the latest industry trends, technologies, and best practices Additional responsibilities to be assigned as needed What skills you will use: Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment Proven track record of resolving complex hardware, software, and network issues Proven ability to execute IT projects from conception to implementation Expert technical skills in building and configuring PCs and servers Expert knowledge of Windows 10/11 operating systems Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint Excellent problem-solving and analytical skills In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker Experience with scripting languages such as Python, Bash, and Powershell Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments Familiar with basic cybersecurity & privacy principles Familiar with cloud systems such as AWS, Azure, and related technologies Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions Bonus Skills: Proficiency in additional software tools, such as JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals Knowledge of advanced server management, including Linux server environments and cloud-based systems Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate.$41-$45 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
    $66k-92k yearly est. Auto-Apply 5d ago
  • IT Support Specialist

    William Warren Properties 3.8company rating

    Remote support specialist job in Santa Monica, CA

    Full-time Description The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets. When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place. How you will make a Difference: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems. Technical Support Provide Tier 1 and Tier 2 technical support for end-user hardware, operating systems, applications, and remote connectivity issues. Manage the help desk ticketing system (e.g., ServiceNow, SuperOps), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs). Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize help desk efficiency. Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi-Fi access points, and VPN client issues for local and remote offices. User Management Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace). Configure, deploy, and maintain end-user devices (laptops, monitors, mobile phones) and install/manage standard software applications. Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees. Provide IT support for physical office setup and staff relocations. System Maintenance Maintain a current and accurate IT Asset Inventory (hardware and software licenses). Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems. Other Duties: Flexibility to assist with projects and tasks outside of the primary scope as needed by the business. Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform. What Makes this Opportunity Awesome: $69,000-$71,000 per year plus Bonuses Make a difference and have a positive impact. Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities. Contribute creatively to the organization's success by generating new and useful ideas About You: Experience: Minimum 3+ years of professional experience in an IT Support or Help Desk role (Tier 1/2). Education: BA/BS degree in Computer Science, Information Technology, or a related field is preferred. Essential Technical Expertise Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with mac OS environments. Hands-on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory. Proven experience with Google Workspace (G Suite) administration and user management. Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. Direct experience utilizing and managing a help desk ticketing system (e.g., ServiceNow, SuperOps). Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals. Critical Soft Skills Exceptional Customer Service: Proven ability to build strong working relationships while maintaining a professional and patient demeanor, even under pressure. Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical users. Problem-Solving & Autonomy: Excellent problem-solving and analytical abilities; ability to work independently, research and resolve complex issues, and quickly adapt to new technologies. Organization & Adaptability: Exceptional organizational skills with the ability to manage multiple competing priorities, allocate time effectively, and thrive in a fast-paced environment. At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us! Additional Perks for eligible employees: Medical, Dental and Vision 401(k) with Matching Contributions Paid Time Off (PTO) Holiday Perks Performance-based Bonus Team-building Events & Activities Employee Assistance Program Pet Insurance The William Warren Group and StorQuest say NO to drugs Equal Employment Opportunity WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status. To learn more about our awesome company check us out on ********************* and to apply visit *********************/careers
    $69k-71k yearly 60d+ ago
  • Pershing Desk Lead

    Planmember Financial Corporation 4.0company rating

    Remote support specialist job in Carpinteria, CA

    Headquartered in Carpinteria, California just south of Santa Barbara, PlanMember Financial Corporation is a leader in the retirement planning market with advisors, affiliates and Financial Centers located across the United States. Specializing in creating and servicing retirement plan solutions for nonprofit and for-profit employers and their employees, and for associations, unions, membership groups and their members, PlanMember offers a broad range of investment choices. We deliver unparalleled support and service in our commitment to help meet the retirement needs of individual investors and groups. An innovator of asset allocation portfolios comprised of mutual funds, PlanMember developed the PlanMember Services Program, a fully integrated retirement planning, investment and annuity solution to help individuals plan, save for and achieve a financially secure retirement. On the employer side, the PlanMember Model Plan offers a unique and exclusive turnkey retirement plan solution that delivers service, investment options and compliance expertise to employer groups. PlanMember's three operating subsidiaries are PlanMember Securities Corporation, PlanMember Services Corporation and PlanMember Advisor Corporation. Representatives are registered with and securities and advisory services are offered through PlanMember Securities Corporation, a registered broker/dealer, investment advisor and member FINRA/SIPC. Specialties Retirement planning for nonprofits, for-profits and associations, IRA and non-qualified Investment & Savings Program, 403(b) and 457(b) Model Plan Program, Plan administration & compliance, Retirement Income Program, Local Union Retirement Income Program Great Company, Wonderful Culture, Fantastic Benefits and Amazing Co-workers. Check out our website ****************** Job Description JOB TITLE: Pershing Desk Specialist STATUS: Non exempt REPORTS TO: Director of Trading Platforms DEPARTMENT: Service Center JOB SUMMARY: Dedicated Pershing/trade specialist. This representative will answer incoming calls and provide exceptional service and support to Planmember advisors and their clients, service our partners and our clients. Daily responsibilities will involve problem resolution, account research, account maintenance, trading and possible margin and option issues. In addition, the ideal candidate will have an understanding of order management systems, Pershing NetX is desired. The successful candidate will demonstrate an ability to interact with business partners, platform support and services, and have a thorough grasp of the technical as well as business aspect of any given issue. MAJOR DUTIES/RESPONSIBILITIES: • Answer phone calls and provide comprehensive support involving - Account Maintenance/Information - Products - Platforms (NetX, SaveDaily and Planmember) - Retirement Plans - Distributions - Application/paperwork issues (NIGO) - Transfers - ACH set up - Web Support - Trading - Tax issues - Commissions - New business • Accurately enter securities transactions • Approve or reject trades based on compliance and house rules • Outbound calls for NIGO issues and margin/debit issues • NetX360 knowledge with ability to train new reps on platforms • Monitor platform for issues with trades, paperwork and cashiering • Work closely with Director to perform additional related duties as requested Qualifications JOB REQUIREMENTS: • Series 7, 63 required. 65 is desired. • Strong Order Management System knowledge, NetX360 a plus, 1 year or more of experience desired. • Trading and market knowledge and experience • Compliance experience/knowledge • Strong listening skills • Collaborative • Proficient at Word and Excel • Detail oriented • Extremely responsive to client needs • Proactive and solutions oriented • See client issues through to completion Additional Information All your information will be kept confidential according to EEO guidelines.
    $49k-78k yearly est. 60d+ ago
  • On-Site Service Technician II

    VPM Management

    Remote support specialist job in Oxnard, CA

    This position is a live on-site role with a studio unit. It's a full-time position that reports to Gateway Plaza. This role will respond to after hour emergency calls and have an on-call rotating schedule with local sister properties. This position would also upkeep the property grounds, common areas, while completing other tasks and responsibilities as assigned. Gateway Plaza is a 105-unit Tax Credit property located in Oxnard, CA. SUMMARY As a Service Technician II, you will perform a variety of maintenance and repair duties that keep our communities in top condition. You will collaborate closely with the Property Administrator and ensure residents receive timely and professional service. Your daily work will directly impact the satisfaction and safety of our residents. ESSENTIAL JOB FUNCTIONS •Complete resident work orders within a 24-hour timeframe and provide clear documentation of completed services. •Walk and inspect vacant apartments to assess repairs needed and report findings to the Property Administrator. •Prepare vacant apartments for new residents by ensuring plumbing, electrical systems, doors, windows, flooring, and appliances are fully operational. •Install fixtures such as window blinds, ceiling fans, locks, and light switches while maintaining safety and quality standards. •Perform general maintenance including caulking, re-keying locks, and repairing or replacing plumbing and electrical components. •Maintain accurate inventory of parts and tools, order supplies as needed, and keep workshops organized and safe. •Demonstrates the ability to quickly learn, navigate, and adapt to various property management software systems to efficiently maintenance requests, and operational tasks. •Ensure common areas, laundry rooms, pools, and parking areas remain clean, well-lit, and safe. •Participate in the emergency on-call rotation, including evenings and weekends. •Promote strong resident relations by responding to requests with professionalism and respect. •Support property safety by reporting suspicious activity and ensuring safety devices function properly. •Collaborate with the Leasing Office, Groundskeeper and assist with property upkeep when needed. BENEFITS Health Insurance Dental Insurance Vision Insurance Accrued Vacation Time Off 401(k) Employee Referral Program Holidays Off with Pay Qualifications COMPENTENCIES In this role, success comes from technical expertise, safety awareness, and strong interpersonal skills. •Hands-on experience in residential property maintenance, including plumbing, electrical, HVAC, and appliance repair.•Knowledge of heating, cooling, and refrigeration systems with basic preventative maintenance skills. •Ability to use hand and power tools safely, following safety standards and company guidelines. •Strong written and verbal communication skills to interact with residents, co-workers, and vendors. •Ability to read and follow written instructions, safety labels, and installation guides. •Effective organizational and time management skills to meet deadlines and handle multiple tasks. •Ability to detect and respond to safety hazards such as gas leaks, electrical issues, or water overflows. •Problem-solving skills and the ability to manage difficult situations with professionalism. •Flexibility to work in a fast-paced environment with changing priorities and emergency demands. OTHER JOB REQUIREMENTS •Ability to complete tasks requiring overhead work. •Ability to lift, push, pull up to 50 lbs. •Ability to lift and carry materials weighing up to 50 lbs. •Ability to push, pull, bend and reach constantly. •Ability to walk, stand constantly. •Ability to walk up and down stairs safely frequently
    $40k-59k yearly est. 12d ago
  • Infrastructure Analyst II

    Nevada National Security Sites

    Remote support specialist job in Santa Barbara, CA

    Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more. MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc. Responsibilities The Information Technology Directorate is seeking a high performing individual to join our team at the Special Technologies Laboratory as an Infrastructure Analyst II. Key Responsibilities Monitor the performance of network systems and the telephony infrastructure to identify any issues. Routinely perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications, and devices. Create or implement the necessary upgrades, patches or troubleshooting to solve IT problems, including documenting the changes and following all change management procedures. Identify opportunities to use emerging technology to increase efficiency and flexibility, which may include formulating improvement plans and pitching them to leadership. Promote project and team management best practices for continuous improvement. Possess in-depth understanding of industry leading virtualization and server technologies from both a design and operations perspective. Represent MSTS IT Department in a highly competent and professional manner. Engineer solutions in response to support requests and for improving internal processing and procedures. Assist with administration services (DHCP, DNS, proxies, ISA/TMG, SCCM etc.). Assist in planning, implementation, and operation of virtualization infrastructure projects and participants in the specification of business requirements. Respond to Help Desk requests to support troubleshooting of workstation and server related problems. Troubleshoot software, hardware, mobile devices, and network problems and implement corrective actions. Identify and report Key Performance indicators, including capacity planning. Provide support, mentoring, training and support of other IT Infrastructure Analysts. Participate in problem management and root causes analysis and maintain 24x7 availability and monitoring of enterprise system servers. Perform related work as assigned by supervisor under limited supervision. Qualifications Bachelor's degree in a computer related field or equivalent with at least 2 years of related experience. Basic knowledge of technical principles, Theories, standards, practices and procedures, including overall Information Technology in systems engineering; vSphere, ESX, Hyper-V, VMware View, and related VDI products; Data Center management; and technical implementation experience with storage and Microsoft technologies. Understanding of storage technologies and concepts (e.g. RAID types, performance) are a plus. Experience working with Windows, Linux, and Mac platforms (client and server). Experience with virtualization and server infrastructure technologies such as VMware vSphere, Backups, Active Directory and Data Center Operations. Strong understanding of networking technologies including TCP/IP, DHCP, VLAN, various WAN technologies. Restricted use of personal electronic devices while at the work place. Advanced Technical Certifications including knowledge of Microsoft and computer platforms. Hands on experience with VMware vSphere and other virtualization products, and with server applications in a Microsoft and Linux networked environment. Demonstrate strong troubleshooting skills and the ability to develop strong working relationships with customer technical personnel. Certifications: VMware certifications are a plus; Microsoft MCP, MCSE, MCITP, or MCTS certification(s) is a plus; CompTIA Network+ or higher certification is a plus; CompTIA A+ or higher certification is aplus; and CompTIA Security or higher certification is a plus. The primary work location will be at the Special Technologies Laboratory (STL) located in Santa Barbara, CA. Work schedule for this position will be 4/10's, Monday - Thursday (subject to change). Personnel may be requested by leadership to work more than 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work. Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing. Must possess a valid driver's license. MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.” MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace. Hourly range for this position is: $36.11 - $54.17. Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
    $36.1-54.2 hourly Auto-Apply 49d ago
  • Infrastructure Analyst II

    Mission Support and Test Services

    Remote support specialist job in Santa Barbara, CA

    Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. + MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more. + MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc. **Responsiblities** The Information Technology Directorate is seeking a high performing individual to join our team at the Special Technologies Laboratory as an Infrastructure Analyst II. **Key Responsibilities** + Monitor the performance of network systems and the telephony infrastructure to identify any issues. + Routinely perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications, and devices. + Create or implement the necessary upgrades, patches or troubleshooting to solve IT problems, including documenting the changes and following all change management procedures. + Identify opportunities to use emerging technology to increase efficiency and flexibility, which may include formulating improvement plans and pitching them to leadership. + Promote project and team management best practices for continuous improvement. + Possess in-depth understanding of industry leading virtualization and server technologies from both a design and operations perspective. + Represent MSTS IT Department in a highly competent and professional manner. + Engineer solutions in response to support requests and for improving internal processing and procedures. + Assist with administration services (DHCP, DNS, proxies, ISA/TMG, SCCM etc.). + Assist in planning, implementation, and operation of virtualization infrastructure projects and participants in the specification of business requirements. + Respond to Help Desk requests to support troubleshooting of workstation and server related problems. + Troubleshoot software, hardware, mobile devices, and network problems and implement corrective actions. + Identify and report Key Performance indicators, including capacity planning. + Provide support, mentoring, training and support of other IT Infrastructure Analysts. + Participate in problem management and root causes analysis and maintain 24x7 availability and monitoring of enterprise system servers. + Perform related work as assigned by supervisor under limited supervision. **Qualifications** + Bachelor's degree in a computer related field or equivalent with at least 2 years of related experience. + Basic knowledge of technical principles, Theories, standards, practices and procedures, including overall Information Technology in systems engineering; vSphere, ESX, Hyper-V, VMware View, and related VDI products; Data Center management; and technical implementation experience with storage and Microsoft technologies. + Understanding of storage technologies and concepts (e.g. RAID types, performance) are a plus. + Experience working with Windows, Linux, and Mac platforms (client and server). + Experience with virtualization and server infrastructure technologies such as VMware vSphere, Backups, Active Directory and Data Center Operations. + Strong understanding of networking technologies including TCP/IP, DHCP, VLAN, various WAN technologies. + Restricted use of personal electronic devices while at the work place. + Advanced Technical Certifications including knowledge of Microsoft and computer platforms. + Hands on experience with VMware vSphere and other virtualization products, and with server applications in a Microsoft and Linux networked environment. + Demonstrate strong troubleshooting skills and the ability to develop strong working relationships with customer technical personnel. + Certifications: VMware certifications are a plus; Microsoft MCP, MCSE, MCITP, or MCTS certification(s) is a plus; CompTIA Network+ or higher certification is a plus; CompTIA A+ or higher certification is aplus; and CompTIA Security or higher certification is a plus. + The primary work location will be at the Special Technologies Laboratory (STL) located in Santa Barbara, CA. + Work schedule for this position will be 4/10's, Monday - Thursday (subject to change). + Personnel may be requested by leadership to work more than 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work. + Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing. + Must possess a valid driver's license. MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 (**************************************************************************************** , "Personnel Security". If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. **Department of Energy Q Clearance** (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 (*************************************************************************************************************** , "Workplace Substance Abuse Programs at DOE Sites," will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 (************************************************************************************ , "Counterintelligence Evaluation Program." MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace. Hourly range for this position is: **$36.11 - $54.17.** Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
    $36.1-54.2 hourly 50d ago
  • Community Based Support Professional - Ventura County

    People Creating Success, Inc.

    Remote support specialist job in Oxnard, CA

    Do You Love Being Out in the Community and Making a Difference Every Day? Are you someone who thrives on connection, compassion, and real-world impact? If you're looking for a job that feels meaningful and keeps you moving, this could be the perfect fit. FADE Associate (Facilitating Alternative Day Environments) 📍 Locations: Oxnard / Camarillo / Ventura💼 Part-Time | $20.00/hour🕒 Flexible hours: 15-35 hours/week 🎊💵 $500 sign-on bonus after 90 days! 💵🎊 At People Creating Success (PCS) , we believe that inclusion, dignity, and joy should be part of everyone's day. As a FADE Associate , you'll work one-on-one with adults with developmental disabilities, helping them build skills, confidence, and connections through community-based activities . 💙 Why Join PCS? $20/hour + mileage reimbursement $500 sign on bonus! $10/month cell phone stipend Sick leave and retirement plan Health benefits and PTO available if you transition into full-time A supportive team that values purpose, creativity, and connection 🌟 What You'll Do: Support individuals in volunteering, attending events , and exploring their community. Encourage and model independent living skills and personal growth. Help people meet their goals while having fun and staying active. Be a dependable, positive presence in someone's day-to-day life. ✅ What We're Looking For: A compassionate, people-oriented mindset -you enjoy helping others succeed. A valid driver's license and reliable vehicle (required). CPR/First Aid certification and behavior support experience are a plus (training available). Flexibility, patience, and a passion for inclusion. 🧭 About PCS For over 20 years, People Creating Success has been a leader in providing services for adults with developmental disabilities. Our mission is rooted in person-centered thinking , community inclusion, and the belief that every person deserves to live a full, self-directed life. ✨ Ready to Make an Impact? Apply today and become part of a passionate, purpose-driven team that's changing lives-one meaningful day at a time.
    $20 hourly Auto-Apply 18d ago
  • #2601 Associate Technical Applications Specialist (TA20)

    Advantedge Technology 4.1company rating

    Remote support specialist job in Port Hueneme, CA

    Role and Responsibilities: Full Time Associate Technical Applications Specialist position providing logistics support with Diminishing Manufacturing Sources and Material Shortages (DMS MS). DMS support includes supporting weapon/combat system configurations for both US and FMS Navy ships. Position Qualifications: • Must have an Associate's Degree and 1- 3 years of applicable experience Or no degree and 5 years of applicable experience. • Must be able to provide inputs/support to (DMSMS)/parts obsolescence case management. • Must be able to maintain Bill of Materials (BOM). • Must be able to provide DMSMS/parts obsolescence Health Chart support. • Must be able to research parts obsolescence and recommend solutions. • Must be able to monitor DMSMS/parts obsolescence cases via SMART DB, Vendor Alerts, and other methods. • Must be able to perform Market/Vendor Survey for the Unknown Parts. • Must be able to review Engineering Change Proposals (ECPS) to identify provisioning and DMSMS/parts obsolescence impacts. • Must be able to define system supportability requirements, evaluate program documentation for logistics impacts, coordinate logistic tasks, review and track logistics products, and participate in various working groups and integrated product teams dedicated to development of specific logistics products. • Must be able to coordinate and interface with NSWC PHD, other government activities, and various contractor offices for meetings, program schedules, milestones, and product deliveries. • Must be able to review and track logistics products to include compiling and inputting data in various databases, systems, and applications. • Must be able to verify that National Stock Numbers are authorized for procurement and/or active, and are consistent with APL/AEL data and the Illustrated Parts Breakdown (IPB). • Must have computer Microsoft Office skills (word processing, spreadsheets, data entry) • Must be able to receive and maintain a security clearance. • Must be able to work under minimal supervision, perform and complete tasks with limited guidance. • Able to follow company policies and procedures. • Able to write, speak and understand English and able to write clear, detailed reports. Preferred Skills: • Previous NAVSEA Logistics experience. Physical Requirements: • Must be able to travel if/when required
    $74k-107k yearly est. 19d ago
  • Resident Support Professional - Full Time

    Mental Wellness Center

    Remote support specialist job in Santa Barbara, CA

    Job DescriptionSalary: $24.50 per hour The Mental Wellness Center is dedicated to enhancing mental health and well-being in our community. We offer youth programs, early intervention, safe and affordable housing, education, and resources for mental health challenges. Our mission, driven by values of hope, inclusivity, collaboration, and connection to care, aims to create a workplace that embraces diversity, equity, inclusion, and belonging, ensuring that everyone feels safe, respected, and valued. Summary: The Resident Support Professional provides personal care and supervision in residential facilities for individuals with serious mental illness. This position reports to the Directorof Residential Services Responsibilities: Care and Supervision: Provide compassionate care and supervision to residents in our adult residential facilities, ensuring their safety and comfort. Follow individual service plans for each client, tailoring care to their specific needs and preferences. Daily Living Assistance: Assist residents with activities of daily living and independent living, including medication oversight. Monitoring and Reporting: Monitor and document client status. Take appropriate actions to promote client well-being. Report any changes in client status to ensure prompt attention and support. Documentation: Accurately document client status changes, including physical changes, medication reactions, psychosocial status changes, and behavioral changes. Strictly adhere to guidelines outlined in the employee handbook, including the dress code, code of conduct, and scheduling policies. Perform other duties as assigned to support the needs of the facility and its residents. Collaborate with team members to ensure quality care. Qualifications and Skills: Basic First Aid & CPR certification (or ability to obtain). Effective communication skills. Proficiency in record-keeping software. Empathy, compassion and leadership skills Salary: $24.50 per hour Type: Full-time, Non-Exempt Benefits: 100% paid medical, dental, vision insurance, 401(k) with matching, and more.
    $24.5 hourly 22d ago
  • Level III IT Technical Support Specialist

    Kinaras Solutions

    Remote support specialist job in Santa Barbara, CA

    Level III Technical Support SpecialistLocation: Vandenberg Space Force Base, CA Clearance: Active DoD Secret Clearance Employment Type: Full-Time, On-site Position Overview:Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments-both classified and unclassified-at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities: Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C. Lead system patching, software updates, and security remediation in compliance with Government change management guidelines. Manage user and privileged accounts, permission changes, and support periodic recertifications and audits. Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation. Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks. Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required. Support backups, COOP/DR testing, and ensure mission-critical data resilience. Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS. Participate as needed in after-hours or surge operations. Required Qualifications: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience). 5+ years of progressive technical support experience, including 2 years in federal or DoD environments. DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP). Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting. Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards. Active DoD Secret clearance (or ability to obtain and maintain). Excellent leadership, communications, and documentation skills. U.S. Citizenship required. Equal Opportunity Employer Disclosure: Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact ***********************. Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.
    $46k-70k yearly est. Auto-Apply 60d+ ago
  • IT Systems Support Specialist

    Shield Healthcare 4.4company rating

    Remote support specialist job in Santa Clarita, CA

    Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for an IT Systems Support Specialist to play a dual role in performing limited AS400 administrator functions and serving on the Shield IT Help Desk team solving customer problems and providing solutions to their needs. Requires 4+ years' experience with AS400 tasks and processes and 4+ years of hands-on Help Desk experience in a Windows environment interacting directly or via phone with internal business customers. This role has primary responsibility for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. Across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations. This role is crucial to maintaining our high standards of customer service and technical excellence. This is an on-site position in Valencia, CA. JOB RESPONSIBILITIES: AS400-Specific: Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation. Ensure tapes are loaded and rotated internally and externally per company policy. Upon request, acquire and prepare tapes for data recovery. Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues. Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions. Provide on-demand reports Set up file permissions and monitoring by L-Par. Set up account permissions and perform table maintenance for access types Monitor scheduling and submitting of jobs Other AS400-support tasks as required by management All Other Supported Platforms / Solutions: Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access. Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed. Diagnose & document complex technical problems escalated from Level 1 support. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Manage user accounts, permissions, and access rights across various systems. Build and maintain knowledge of all user-facing systems to ensure a high level of support. Maintain and perform system updates, patches, and software installations. Document and track support requests and resolutions using the Fresh Service ticketing system. Collaborate with other IT team members to identify and implement solutions to recurring issues. Responsible for maintaining currency of Help Desk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis. Build proficiency in Fresh Service reporting and host rotating weekly Help Desk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming - we want your opinion! Monitor and test all conference room components and functionalities at all sites on a frequent basis. Maintain mobility device currency for OS and security updates via MDM services, including upgrades. QUALIFICATIONS: Requires 4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions. 4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement. Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications. Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On. Ability to work independently and as part of a team. Practical problem solving and solid troubleshooting skills are a must. Ability to handle multiple tasks in a fast-paced environment. Works well with others in a team-oriented environment. Excellent communication and white glove customer service skills. Detail oriented in documentation and record keeping, ensuring information is accurate and up to date. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. SALARY & BENEFITS: $27-32/hour Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education Assistance Employee Referral Program Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
    $27-32 hourly Auto-Apply 11d ago
  • Technical Support

    Aseva

    Remote support specialist job in Santa Barbara, CA

    The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration. Primary Duties Resolving assigned tickets and tasks in Rev.io and managing the ticket process through escalations when necessary Provide technical support, including verbal assistance and occasional on-site troubleshooting Complete assigned initiatives Manage Outages queues in Rev.io and update affected customers Manage inbound and outbound communications (calls, emails, tickets, tasks, and chat) to support customers Act as a liaison between clients, account management, and technical teams Other Duties Participate in internal and customer-facing projects as assigned Collaborate with the team to achieve daily and monthly performance benchmarks, ensuring timely resolution of trouble tickets Drive process improvement initiatives to increase operational efficiency Support customer voice audits and provisioning processes Generate contracts and related documentation when required Maintain regular and predictable on-site attendance to fulfill the essential functions of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3+ years of technical support experience Strong written and verbal communication, organizational skills, customer service oriented, effective critical thinking, problem-solving abilities, and detail - oriented Solid understanding and/or hands-on experience with IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in Microsoft 365 tools Ability to work effectively in a fast-paced environment while managing multiple priorities High School diploma or equivalent US work authorization, and you must be willing to work in an office environment
    $40k-67k yearly est. 37d ago
  • IT Helpdesk Support Specialist

    Stockdale Capital Partners

    Remote support specialist job in Thousand Oaks, CA

    About Us: Stockdale Capital Partners is a real estate investment firm focused on opportunities across the Western US. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team. Responsibilities: Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations. Diagnose, troubleshoot, and maintain Windows 10/11 computers. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Manage and resolve issues related to mall security cameras. Assist users with remote support for technical issues. Monitor and respond to tickets within the company's IT ticketing system. Maintain IDF rooms and IT equipment in clean condition. Provide technical guidance to end-users on IT tools, systems, and processes. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. Help write and maintain IT knowledgebase documentation. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices. Travel to our HQ office in Los Angeles and to other office locations including out of state when requested. Preferred Experience and Skills: Proven experience in providing technical support in an IT environment. Proficiency with Office 365 applications. Strong knowledge of Windows 10/11 operating systems. Capable of troubleshooting and replacing computer hardware. Experience with video conferencing tools (Zoom and MS Teams). Familiarity with VOIP systems. Patching and mounting network equipment on racks. Familiarity with Microsoft Entra Some knowledge of Windows Server operating system. Some knowledge of Audio/Visual systems. Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred. Key Attributes: Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and priorities effectively. Excellent communication and interpersonal skills. A proactive and customer-focused approach to IT support. Ability to lift equipment and boxes as needed. Must have own reliable transportation. Why Join Us? Competitive salary based on experience. Opportunity to work in a collaborative environment. Gain experience with diverse IT systems and tools. Be part of a team dedicated to delivering high-quality IT services. How to Apply: If you are passionate about IT and eager to contribute to a thriving team, we want to hear from you! Please send your resume and a brief cover letter highlighting your relevant experience to: ****************************
    $41k-58k yearly est. Easy Apply 60d+ ago
  • Desktop Support in Goleta, California

    Desktop & Depot Support

    Remote support specialist job in Goleta, CA

    Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Goleta, California. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements: Must be within driving distance of Goleta, California, and willing to work onsite Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************
    $43k-59k yearly est. 30d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in San Buenaventura, CA?

The average remote support specialist in San Buenaventura, CA earns between $37,000 and $92,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in San Buenaventura, CA

$59,000
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