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Remote support specialist jobs in San Marcos, TX

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  • Plasma Center Technician - Part Time

    Biolife Plasma Services 4.0company rating

    Remote support specialist job in Austin, TX

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Austin U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - AustinWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No
    $17 hourly Auto-Apply 1d ago
  • Audio/Visual On-Site Support Technician

    A-V Services, Inc. 4.3company rating

    Remote support specialist job in Austin, TX

    A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
    $36k-53k yearly est. 5d ago
  • Help Desk Technician

    Peerless Technology Services, LLC 4.3company rating

    Remote support specialist job in Round Rock, TX

    Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************
    $28-38 hourly 2d ago
  • Information Technology & Pharmacy Systems Specialist

    Legends Pharmacy

    Remote support specialist job in San Antonio, TX

    Are you an IT professional who enjoys problem-solving, supporting users, and improving technology workflows? Our pharmacy team is growing, and we're looking for a skilled IT & Pharmacy Systems Specialist who can help keep our technology running smoothly across all locations. In this role, you'll support pharmacy software, troubleshoot hardware and network issues, manage devices, assist with VOIP systems, maintain website content, and help drive technology improvements that directly impact patient care. What You'll Do Provide technical support for pharmacy systems (PrimeCare, DocuTrack, NRx, PioneerRx) Install, configure, and maintain computers, printers, scanners, and related devices Troubleshoot pharmacy hardware/software issues across multiple locations Maintain and support VOIP/communication systems Assist with website content updates and basic CMS functions Support inventory management for hardware and software assets Develop dashboards and reports to improve operational efficiency Promote secure technology practices, including HIPAA compliance What You Bring 2+ years of IT support, systems administration, or healthcare technology experience Working knowledge of Windows OS, networking, and Active Directory Familiarity with device installation, imaging, and troubleshooting Experience with reporting or analytics tools (Excel, SQL, Power BI, etc.) Strong communication, problem-solving, and customer-service skills Ability to multitask in a fast-paced healthcare environment Why You'll Love Working With Us Meaningful work supporting pharmacy operations and patient care Collaborative environment with opportunities to grow your technical skills Hands-on experience across multiple systems and technologies A role where your ideas can directly improve efficiency and workflows Ready To Apply? Submit your resume to Submit your résumé to: https://form.jotform.com/**********74152 Or message us directly here on LinkedIn to learn more! #HealthcareIT #PharmacyTechnology #ITSupportJobs #TechInHealthcare #SystemsSpecialist #ITSystemsSupport #PharmacyOperations #HelpDeskJobs #HiringNow #TechHiring #ITCareers #SanAntonioJobs #TexasJobs #SATXCareers
    $68k-112k yearly est. 3d ago
  • Desktop Support Specialist

    SISL Global

    Remote support specialist job in Austin, TX

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
    $37k-50k yearly est. 1d ago
  • Help Desk Specialist

    Catapult Solutions Group

    Remote support specialist job in Austin, TX

    About Our Client Our client provides statewide support services for court operations and technology systems. They oversee essential technical services that help maintain system functionality, user access, and technology operations across judicial offices. Job Description We are seeking Two Help Desk Support professionals to provide front-line technical support, answer inbound calls and emails, and resolve customer issues in a timely and professional manner. This role includes troubleshooting, password resets, basic hardware and software support, onboarding tasks, and providing support for audio/video equipment in conference rooms. Candidates will be responsible for documenting all support interactions, escalating issues appropriately, and communicating observed trends to management. Duties and Responsibilities Provide front-line support by responding to inbound calls and emails. Gather and analyze information to determine the best resolution path. Perform basic troubleshooting including password resets, printer configuration, and break/fix steps. Update website content as directed. Create accounts and configure hardware as part of onboarding processes. Support audio and video equipment in conference rooms. Support more complex issues when configuration solutions are already documented. Document all interactions in the tracking system. Escalate issues as needed. Communicate identified trends to management. Required Experience/Skills 3 years of customer service experience (written, verbal, and in-person). 2 years experience working with customers across all levels of technical proficiency. 2 years experience supporting computers, Microsoft Office Suite, Windows 10, Adobe products, and general troubleshooting. 1 year experience with Active Directory. 1 year experience with cloud platforms such as Microsoft Azure. Preferred Experience/Skills 1 year strong desire for growth and advancement within the organization. 1 year strong desire for career development within an opportunistic environment. Apply today to join a support-focused technical team serving statewide judicial operations. Keywords: Help Desk | Technical Support | Windows 10 | Active Directory | Azure | Customer Service | Troubleshooting | On-Site Support |
    $32k-46k yearly est. 2d ago
  • Desktop Support Technician

    Nextgen | GTA: A Kelly Telecom Company

    Remote support specialist job in Austin, TX

    The IT Support Technician is responsible for installing, maintaining, and monitoring cost-efficient technical and maintenance activities within the Service Delivery environment. This role ensures that all technical solutions meet user requirements and support overall business needs. Typical Interfaces: Engineers Line Management Project Management Local Facility Management ARP/ASP/3rd Party Providers Asset Management Teams Tools & Resources Used: Strong knowledge of Windows 10 and Windows 11. Experience working in a Dell environment; proficient with Dell laptops. Proficient with mac OS and Apple devices; site has a heavy Mac user base. Must be skilled in navigating Intune and Jamf for device management. Ability to navigate Azure and interpret system logs. Basic network troubleshooting skills. Experience supporting Microsoft Teams Rooms, including resolving audio/visual issues. Solid foundational networking skills. Required Qualifications: Bachelor's degree or 8 years of relevant experience Must be able to work onsite in Austin, TX Provides call-handling and site-specific technical support. Delivers maintenance and support for legacy products and systems. Installs and maintains PCs, software, networks, servers, and peripherals. Demonstrates strong expertise in PC operating systems (Microsoft/Linux/Unix), networking software, antivirus tools, Tier 1 manufacturer servers, PCs, printers, OEM network devices, and document processing products. Supports network products from both operational and maintenance perspectives. Performs installations, moves, additions, and changes (IMACs) as needed. Tests and certifies PCs, networks, servers, and client-approved applications. What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law. You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #JobsAtKellyTelecom
    $35k-48k yearly est. 1d ago
  • Help Desk Technician

    Seneca Resources 4.6company rating

    Remote support specialist job in Austin, TX

    Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff. In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures. This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included: Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs . Required Skills/Education Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat). 2 years of experience supporting end users with varying levels of technical proficiency. 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products. 2 years of experience troubleshooting information systems and resolving technical issues. 1 year of hands-on experience using Active Directory for account and access management. 1 year of experience working with cloud technologies such as Microsoft Azure. CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Preferred Experience 1 year of demonstrated initiative and desire for long-term career growth within an organization. Strong interest in advancing into more complex IT roles within a structured career path. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
    $34k-45k yearly est. 1d ago
  • IT/MIS Support

    Total Aviation Staffing

    Remote support specialist job in San Antonio, TX

    IT Support Technician Job Type: Contractor Pay Rate: $25/hour We are seeking a skilled IT Support Technician to provide technical assistance, installation, maintenance, and troubleshooting for computer hardware, software, telecommunications equipment, and related systems. This role plays a critical part in ensuring all technology resources are fully functional, compliant, and optimized for business operations. Key Responsibilities Technical Support & Installation: Receive, install, and configure PC hardware and peripherals, including monitors, keyboards, printers, disk drives, and related equipment. Install, configure, and update approved software packages such as operating systems, productivity tools, and company applications. Troubleshooting & Repair Coordination: Perform advanced hardware and software troubleshooting-both in person and remotely-using a strong understanding of system operations. Install, troubleshoot, and coordinate repairs for barcode readers and associated devices. Coordinate repairs with manufacturers or suppliers, ensuring warranty policies are followed. Systems & Equipment Management: Dismantle and relocate hardware setups; reconnect systems to newly installed cabling and confirm proper functionality. Support telecommunications and network equipment, including video conferencing tools. Oversee daily system operations such as user account creation, hardware installation, system diagnostics, resolving issues, maintaining file servers, and performing backups. Inventory & Compliance: Maintain accurate inventory records for PCs, peripherals, and telephone equipment. Manage the software library and ensure compliance with licensing and copyright regulations. Safety & Additional Duties: Follow all safety protocols and promptly report unsafe conditions or practices. Perform other duties and special projects as needed.
    $25 hourly 5d ago
  • Technical / Deskside Support IV

    Pyramid Consulting, Inc. 4.1company rating

    Remote support specialist job in Austin, TX

    Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94498 Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Client Services Department They provide end user support internationally and in the US Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved Could work about 100-200 tickets a day split among 40 individuals Key Requirements and Technology Experience: Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12 Windows 10 Windows 11 knowledge Client shop so needs to be familiar with Client laptops Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices InTune and Jant used - must be proficient with navigating those applications Azure - ability to navigate and understand logs Basic network troubleshooting skills Utilize MS Team rooms - helping with AudioVisual issue Basic networking skills needed Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $25-26 hourly 1d ago
  • Linux Technical Support Engineer

    Source One Technical Solutions 4.3company rating

    Remote support specialist job in Austin, TX

    Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)
    $34 hourly 1d ago
  • Technical Support Team Lead

    Scale Computing Inc. 3.7company rating

    Remote support specialist job in Austin, TX

    Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! About the Role The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them. This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements: ResponsibilitiesQueue & Escalation Management Manage e-mail, chat, and phone queues Monitor case volume per Engineer Assist in conducting and delivering monthly case audits Identify case management enhancements & improvements as needed Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses Resource Management Review all Service case assignments for the day Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback SOP adherence for PTO and calendar bumpers Create schedules for lunch, focus time, training, on-call, & holiday coverage Reporting Management Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics Perform monthly case audits for each support engineer Team Management Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance Escalate unresolved non-compliance and personnel issues to managers as needed. Reporting Structure Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers Reports to Technical Support Manager Requirements, useful skills/experience 2+ Years working in a team of 10 or more Technical Support Engineers SC//Hypercore Support T2 level or above Proficient communication skills (written and oral) Time management and task prioritization skills Exceptionally motivated and motivational High attention to detail Steady composure in the face of difficult situations Experience with Scale Computing products a plus Knowledge of current Hyperconvergence, Edge technologies, and emerging trends Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
    $83k-121k yearly est. 14d ago
  • FIELD SPECIALIST III

    Weatherford 4.6company rating

    Remote support specialist job in San Antonio, TX

    The Field Specialist role at Weatherford encompasses various levels of expertise and responsibility, with duties that evolve as specialists progress from entry-level to senior positions. This position involves applying standard techniques, procedures, and criteria to perform tasks across a variety of products and services in the field. **DUTIES & RESPONSIBILITIES:** + Provide testing, repairs, and routine servicing on equipment in the shop and the field.In addition, help generate business to increase revenues through sales of Weatherford products and services + Perform on-site installation of Weatherford Variable Speed Drives and Rod Pump Controllers + Trouble shoot and repair Weatherford Variable Speed Drives and Rod Pump Controller + Knowledge and operation of a multi-meter for voltage, current and resistance measurement + Solve technical problems with minimal support + Able to work alone, in remote locations with little to no supervision or assistance + Represent as a field contact for the customer, interacts with the customer with integrity, and with a professional appearance and attitude - develop and maintain customer relations + Complete service reports and field tickets in a timely and accurate manner + Accurately maintain field truck inventory + Know and understand Weatherford's Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical + Must understand and comply with all Weatherford policies and safety rules + Work assignments carried out to the highest quality level + Perform various other duties and activities as assigned by supervisor within the physical constraints of the job + Must be willing to work overtime, weekends, and holidays when required + Must be willing to work in extreme weather + Must be able to lift 75lbs + Requires 10% travel **QUALIFICATIONS:** + 1+ years related Automation or Electrical experience preferred + Oil field related experience preferred + Broad knowledge of ALS equipment, processes, and services + Strong mechanical aptitude + Self-motivator, self-starter + Must have the ability to work well around others in close quarters + Good written and verbal communication skills + Basic Computer Skills + High School Diploma or equivalent + Valid Driver's License \#LI-KP1 Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Employment Opportunity Weatherford is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $72k-101k yearly est. 48d ago
  • Senior Desktop Support Analyst

    Dimensional 3.6company rating

    Remote support specialist job in Austin, TX

    Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: About Dimensional: Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients. The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client's financial lives. As a Senior on the End User Computing Services team, you will assist in the development, design, configuration, security, and implementation of desktop operating systems, hardware standards, and core applications. You may be a fit for this role if you: Are open-minded, curious, and resourceful Are passionate about and stay current with emerging technologies Solve problems systematically and transparently Share ideas, solicit/integrate feedback, design and solve collaboratively Demonstrate automation and security mindsets What you might work on: The Senior Desktop Support Analyst provides onsite deskside (Level 2) support. Responsibilities of this role include minimizing productivity impacts by responding to and ensuring a timely resolution of incidents, service requests, and escalations from the business community or the Level 1 Service Desk. This role also provides onsite technical assistance to Executives, as well as assists in Problem Management and Incident Management activities. Duties & Responsibilities Prioritize and manage critical incidents to maintain business continuity. Investigate root causes of recurring incidents. Implement preventative measures to reduce future occurrences. Identify areas for enhancement in desktop support processes. Collaborate with cross functional teams to implement improvements. Mentor junior team members. (Example - documents and shares knowledge and processes with team members and the larger Technology community.) Contribute to strategic initiatives related to desktop support. Participate in planning and execution of projects as needed. Completes project tasks and additional duties as designated and assigned by the Manager. Provides Desktop (L2) on-call support. Serves as backup for (L2) or on-call support for the Service Desk by responding to incidents or requests via phone call or email on an as-needed basis (e.g. high call volume overflow, sites with single service desk team members that are out of office or unavailable). Assists in bridging the gap between Technology teams and Business Groups through logical and tactful discussions and coordination efforts. Documents technical solutions and ensures process documentation is up to date and accurate. Applies critical thinking and problem-solving skills to new and undocumented problems or procedures. Maintains priorities of work as outlined by the Manager and ensures that all requests for direct assistance and contacts are always first referred to the Service Desk for assistance. Supports and maintains an accurate count of all assets supported by the desktop team. Collaborate with different teams to support Inventory states, location information, optimizing and using metrics to validate AMDB data. Performs other duties as assigned. Qualifications: 5+ years' experience in working within a technical support role, Executive Support, including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills. 3+ years' experience with Microsoft technologies, including Windows 11 Operating Systems, Microsoft Office/Office365, Active Directory, Intune, and Exchange Management Console. Demonstrated professional experience with peer influence, training experience, escalation management, creating processes and program oversight. Must have excellent customer service skills including being proactive, friendly, and approachable while maintaining composure in tense, high-pressure situations. Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.). Experience with remote support applications such as Log Me In Rescue, Remote Desktop Connection, etc. Experience using a ticketing system such as ServiceNow or similar, to manage workload. Excellent organizational and problem-solving skills. Exceptional verbal and written skills, with the ability to articulate a clear point of view on complicated issues in clear, concise communications at various levels of the organization (C-level, peer, and cross-functional teams). Ability to work in a fast-paced environment, work independently or as part of a team and manage time effectively. Excellent technical knowledge of workstation and desktop hardware and software including but not limited to, Windows 11, Mac OS, and Linux. Has strong knowledge of DNS and DHCP services in a Microsoft environment. Preferred Competencies: Degree in Computer Science, Computer Engineering, or related field; experience will be considered in lieu of a degree. A+ Certifications. Certification in ITIL Foundation (v3/v4). Software distribution tools (Deployment) - Ideally Microsoft SCCM 2012. Experience supporting Video Conferencing equipment. Experience working with Kibana and Palo Alto (Cortex). Experience working with Microsoft Intune mobile/tablet app support. Experience working with Mac OSx and Jamf. Experience working with Ubuntu/Linux. Experience using scripts and automation processes. Scope & Direct Reports This position does not manage employees. This is an on-site position M-F. Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
    $36k-46k yearly est. Auto-Apply 60d+ ago
  • Clinical Field Specialist - San Antonio, TX

    BD (Becton, Dickinson and Company

    Remote support specialist job in San Antonio, TX

    We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **Summary of Job Description:** The Clinical Field Specialist will provide technical advice to customers on all aspects of our product portfolio including but not limited to customer training, education, clinical marketing support, identification of opportunities for sales through support of the sales force and implementation of marketing programs. **Responsibilities:** + Responds to questions from customers regarding new or existing products + Assists in identifying and resolving problems associated with product use; communicates these issues to the appropriate personnel within the organization + Develops and maintains relationships with key opinion leaders and other influential decision makers at client accounts; provides input into strategic planning by identifying areas of opportunity and providing recommendations to management based upon findings + Works closely with Marketing Communications Department on development of promotional materials + Participates in clinical studies as requested by Marketing/Sales Management + Serves as a liaison between BD and clients, attending meetings and conferences as necessary + Facilitates communication between Sales Representatives and Marketing/Clinical Research and Development + Provides educational presentations to customers, both individually and in groups **Required Qualifications:** + Bachelor's degree required + Three years experience in healthcare industry required. + Experience working directly with clinicians required + Computer literacy required - proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required + Willingness to travel up to 75% of time required **Preferred:** + Registered Nurse + Experience in ICU, OR or Cath lab + Master's degree preferred At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . **Primary Work Location** USA CA - Irvine Laguna Canyon **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
    $46k-83k yearly est. 60d+ ago
  • Clinical Field Specialist - San Antonio, TX

    BD Systems 4.5company rating

    Remote support specialist job in San Antonio, TX

    SummaryClinical Field Specialist. Field location: Kansas City We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Summary of Job Description: The Clinical Field Specialist will provide technical advice to customers on all aspects of our product portfolio including but not limited to customer training, education, clinical marketing support, identification of opportunities for sales through support of the sales force and implementation of marketing programs. Responsibilities: Responds to questions from customers regarding new or existing products Assists in identifying and resolving problems associated with product use; communicates these issues to the appropriate personnel within the organization Develops and maintains relationships with key opinion leaders and other influential decision makers at client accounts; provides input into strategic planning by identifying areas of opportunity and providing recommendations to management based upon findings Works closely with Marketing Communications Department on development of promotional materials Participates in clinical studies as requested by Marketing/Sales Management Serves as a liaison between BD and clients, attending meetings and conferences as necessary Facilitates communication between Sales Representatives and Marketing/Clinical Research and Development Provides educational presentations to customers, both individually and in groups Required Qualifications: Bachelor's degree required Three years experience in healthcare industry required. Experience working directly with clinicians required Computer literacy required - proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required Willingness to travel up to 75% of time required Preferred: Registered Nurse Experience in ICU, OR or Cath lab Master's degree preferred At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work LocationUSA CA - Irvine Laguna CanyonAdditional LocationsWork Shift
    $47k-79k yearly est. Auto-Apply 39d ago
  • Roofing Appointment Specialist - Field Team

    Flagstone Roofing and Exteriors

    Remote support specialist job in Austin, TX

    Job Description Are you hungry to make big commissions and help homeowners protect their property? Join our team today! We'll train you to succeed and provide the tools you need to close deals fast. Responsibilities: Knock on doors, connect with homeowners, and build trust. Schedule roof inspections and explain our process clearly. Assist customers through their insurance claims. Communicate effectively with both clients and team members. Requirements: Must be at least 18 years old. Owns a vehicle and a ladder (or willing to buy one). Comfortable working on roofs and lifting up to 70 lbs. Confident and motivated to canvass in local neighborhoods. Send your application today! Join our 30-minute discovery call to see if this is the right fit. APPLY NOW! Disclaimer: This advertisement displays potential earnings examples. Actual income will vary based on factors like experience, skills, and individual effort. Requirements Must be 18 years of age or older Must have a valid driver's license Benefits Weekly Pay Uncapped Commission Flexible Schedule
    $46k-82k yearly est. 29d ago
  • Vendor Management Specialist - Modular Field Execution

    Amherst Holdings LLC

    Remote support specialist job in Austin, TX

    The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served. Company Overview The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management. Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process. Who Are We? Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community. Travel Expectations 25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets. Position Overview The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division. This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities. Key Responsibilities * Source and onboard qualified vendors and subcontractors across all trade categories. * Manage and maintain a robust network of qualified vendors. * Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value. * Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades. * Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements. * Forecast vendor supply risks and develop contingency plans for critical trade categories * Conduct quarterly vendor scorecards, performance reviews, and corrective action plans. * Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards. * Serve as a primary point of escalation for vendor performance or compliance issues. * Provide alternative sourcing options. * Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention. * Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions. * Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment. * Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process. * Review, validate, and process vendor and subcontractor agreements in accordance with company policies. * Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits. * Act as back-up for project bidding and contracting with vendors. Qualifications * Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry. * Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered. * Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred. * Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships. * Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred. * Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset. * Ability to adapt to change and changing priorities in a dynamic environment. Our full-time employee benefits include: * A competitive compensation package, annual bonus, 401k match * Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day * Employer-paid benefits (medical, dental, vision, health savings account) * Professional career development and reimbursement * Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave * Backup childcare offered through Bright Horizons Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
    $46k-82k yearly est. Auto-Apply 10d ago
  • Vendor Management Specialist - Modular Field Execution

    Main Street Renewal 3.9company rating

    Remote support specialist job in Austin, TX

    The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served. Company Overview The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management. Founded by Amherst, StudioBuilt™ is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process. Who Are We? Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community. Travel Expectations 25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets. Position Overview The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division. This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities. Key Responsibilities Source and onboard qualified vendors and subcontractors across all trade categories. Manage and maintain a robust network of qualified vendors. Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value. Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades. Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements. Forecast vendor supply risks and develop contingency plans for critical trade categories Conduct quarterly vendor scorecards, performance reviews, and corrective action plans. Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards. Serve as a primary point of escalation for vendor performance or compliance issues. Provide alternative sourcing options. Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention. Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions. Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment. Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process. Review, validate, and process vendor and subcontractor agreements in accordance with company policies. Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits. Act as back-up for project bidding and contracting with vendors. Qualifications Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry. Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered. Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred. Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships. Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred. Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset. Ability to adapt to change and changing priorities in a dynamic environment. Our full-time employee benefits include: A competitive compensation package, annual bonus, 401k match Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day Employer-paid benefits (medical, dental, vision, health savings account) Professional career development and reimbursement Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave Backup childcare offered through Bright Horizons Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
    $43k-53k yearly est. Auto-Apply 12d ago
  • Desktop Support Specialist

    SISL Global

    Remote support specialist job in Austin, TX

    Job Title - Desktop Support Specialist Job Type - Fulltime Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
    $37k-50k yearly est. 1d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in San Marcos, TX?

The average remote support specialist in San Marcos, TX earns between $30,000 and $72,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in San Marcos, TX

$47,000
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