Remote support specialist jobs in Schenectady, NY

Immediate need for a talented Desktop Support Technician. This is a 03 Months Contract opportunity with long-term potential and is located in Schenectady NY (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93383 Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-["Desktop Support Technician", "Deskside Support", "IT Support Technician", "PC Hardware Support", "Technical Support", "Hardware Troubleshooting", "Software Troubleshooting", "IMAC"]. Candidates should have 3-6 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents client in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

For more details, please connect with Gautmi Jain at ************ or email at ********************* Required Skills: 84 months experience working with agencies/business areas to understand business requirements to translate to technical and security infrastructure requirements resulting in architecture design documentation covering data flows; interfaces with other systems; authentication; etc. 84 months experience as a Server Administrator at the Application Layer to perform Commercial Off the Shelf (COTS) business application installation, configuration, troubleshooting (with or without Vendor), including L3 Technical support of such solutions on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect. 84 months experience performing L3 Analytical and Technical support of COTS / business application interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues. 84 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc. 60 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning 24 months experience in scripting knowledge on PowerShell, WMI and other scripting languages to automate and administer application maintenance Responsibilities: Duties include but not limited to the following: Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies. Troubleshoot and resolve OS configuration, Stealth COI's, storage and networking of Agency Commercial - off - the - shelf (COTS) business applications. Work with COTS Vendors and Agency business areas for COTS installation, configuration and testing. Troubleshoot and resolve issues with Commercial - off - the - shelf business software (COTS) including performance tuning, log analysis and security. Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it. Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation including installation, configuration and testing. Recommend and implement system enhancements that will improve the performance and reliability of the systems. Provide mentoring and guidance to other Transportation Portfolio Architecture team members; Provide L3 Technical support for an enterprise-level distributed MS Windows server environment including Stealth COIs and storage and networking of Agency/business COTS business applications. Analyze implemented systems and identify problems, evaluate data and defined problems, document data on COTS including performance tuning, log analysis and security Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; and, Active Directory maintenance and modification. Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.

Employment Type: 6 months contract with the possibility for extension We're seeking a Lock Box Extractor to join our onsite operations team in Albany, NY. The role focuses on gathering and verifying data from internal applications and consolidating it into designated documents with precision and accuracy. Strong attention to detail and consistency are essential for success in this position. Key Responsibilities: Locate and extract data from internal software applications, consolidating information into a master document. Verify data accuracy through quality checks and comparisons across systems. Maintain data integrity by ensuring consistency in all housed documentation. Follow all established company and departmental policies and procedures. Cross-train in related areas (keying, reassociation, data entry) to provide team coverage as needed. Required Qualifications: High school diploma or equivalent. Strong ability to read and follow detailed instructions. Dependable and committed to consistent attendance (38-40 hours per week). Able to adapt to change, manage stress, and perform under deadlines. Meets production and accuracy standards within 90 days of training completion. Preferred Qualifications: Previous experience in lockbox operations, data entry, or data collection. Proficiency with Microsoft Excel. Core Competencies: Works independently and efficiently in a production-driven environment. Strong time management and organizational skills. Excellent attention to detail and commitment to quality. Receptive to feedback and focused on continuous improvement. Team-oriented and willing to cross-train. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Nil Email: ************************** Internal Id: 25-52473

Basic Qualifications Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is preferred at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Put your engineering talent to the ultimate test. At General Dynamics Mission Systems, we create the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced our teams often redefine what's possible for the world. If you want to be a leader with the company that delivers smart solutions for our nation's challenges, this is your opportunity. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. In our highly collaborative and global environment, you'll analyze the effects of projects upon various areas such as Engineering, Facilities, and the labor pool to determine the most practical and cost-efficient methods to obtain the required resources and participate in the tactical planning for completion of identified project segment. Essentially, you'll perform research and engineering laboratory functions involving the layout, building, testing, troubleshooting, and repairing devices, assemblies, subsystems, and systems as well as perform technical activities which impact the proposal, system level design, detail design and manufacture of advanced electronics systems. As an Advanced Engineering Support Specialist - Trident II for the D5LE2 program, you'll be a member of a cross functional team responsible for developing, modeling, and coordinating requirements for the next generation Fire Control System. Other responsibilities include systems design and Integration/Test. What sets you apart: MagicDraw Modeling D5LE2 missile or SLBM experience FCS experience Columbia-class or Ohio-class submarine experience Success leading the systems development life cycle with strong proficiency with requirements management and system modeling tools Creative thinker motivated to apply technical standards and methodologies to develop solutions Collaborative team player with the ability to provide technical leadership and position others for success Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer requirements with win-win solutions Commitment to ongoing professional development for yourself and others Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is fully on-site or Hybrid/Flex. While on-site, you will be a part of the Building 130 facility in Pittsfiled, MA 01201. We are not offering a relocation package at this time. #LI-Hybrid Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $97,500.00 - USD $106,500.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Profile : Desk side Support Location : Albany, NY 12203 Duration: 12+ months with a possible extension of 4 years Job Duties: · Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues. · Deployment of systems to new users. · Migration of users from existing systems to new hardware including setup of the image and all standard applications. · System Administration tasks on systems that are part of the support requirement. · This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews. Basic Skills, clearances and other elements required, in order of importance, and number of years' experience, where applicable, in each skill: · Experience in a corporate deskside environment. 2+ years. · Windows 7/Windows 10, 4 yrs · Hardware troubleshooting experience, 4 yrs · Understanding of system backup and recovery methodologies and their implementation 2 yrs. · Candidates must be team members comfortable in multi-company organization. · Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner. · Other: Strong verbal and written communication skills required. Additional Information For more information, Please contact Shubham ************

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Technical Support Specialist / Onboarding, Reporting Duration: 12 months contract Location: Albany NY Position Requirements/Technical Skills: Project Scope- duties of position Public Health MU Onboarding Project This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure. The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities. Daily Tasks will include but are not limited to the following: Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application and network access logs of Windows and Linux based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicates effectively with both end users and other technical staff. Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. PART A: The ONE MANDATORY REQUIREMENT: Mid-Level PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10. 48 months experience troubleshooting hardware and software issues. 48 months providing end user support with software applications. 48 months experience communicating with users, stakeholders and business analysts to determine business needs. 48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams. 36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems. 36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior. 36 months experience in developing n-tier applications. 36 months experience maintaining quality controls and procedures. 36 months of experience in developing and maintaining information technology technical documentation for end user support. Bachelor's degree or greater in computer science, computer engineering, information technology or public health Qualifications Bachelor's degree or greater in computer science, computer engineering, information technology or public health. Additional Information Local candidates preferred. Immediate interview and placement! Any Visa type..

Who we are flatex DEGIRO AG operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality. With more than 3 million customer accounts and more than 63 million securities transactions processed in 2024, flatex DEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatex DEGIRO is ideally positioned for further profitable growth. Want to know what it's like to work for flatex DEGIRO? Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply! We're looking for an Application Support Specialist who is not just technically sharp but also curious about how things work and why they matter to the business. Our support team sits at the crossroads of IT Operations and Software Development, acting as detectives of production issues in both client-facing and internal applications. This is not your typical button-pushing support role - you'll deep-dive into application behavior, investigate source code, and connect the dots between technical symptoms and business impact. If you're someone who enjoys solving puzzles, automating repetitive tasks, and wants the freedom to propose and implement ideas, we'd love to hear from you. This is what you'll do: * Own and resolve technical incidents by investigating logs, application code, and business flows * Prioritize issues based on business impact and collaborate with developers when deeper fixes are needed * Use SQL and Java to explore, reproduce, and resolve application behaviors * Act as a communication bridge between IT, Development, and Business teams * Spot trends, detect recurring issues, and proactively prevent future incidents * Participate in small-scale automation or optimization projects where you will have the freedom to explore new approaches You bring us these skills: * 1-3 years of experience * Strong in Java and SQL * (Nice to have) Comfortable navigating Linux environments and using command-line tools and experience with tools like Elasticsearch, Jira, Grafana, or Spring Framework * Curious, independent, and eager to learn how complex systems work - technically and functionally * Proactive team player who communicates clearly and thinks critically * Comfortable working in a fast-paced, high-stakes environment Interested? This is what we offer you * Promise of a good work-life balance * 30 days paid leave * An enthusiastic and fun team to work with * Personal and professional development with access to relevant courses * Transport allowance or related benefits like a leased electric bike * Pension plan * A challenging job in an international and fast-growing company * A competitive salary * A lot of freedom executing your role and a chance to shape your own career * The opportunity to participate in a new, enthusiastic team of likeminded professionals To make your life easier You get the freedom to work flexible. Meaning you don't have to work in our office every day, but we like it if you do of course! It's fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape! Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start! All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatex DEGIRO is an Equal Opportunity Employer. flatex DEGIRO Dutch Branch Petar Patev Corporate Recruiter 2206

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Area Field Services Manager The work model for the role is: ONSITE in Schenectady, NY Your role and responsibilities In this role, you will have the opportunity to support the RSC and customers throughout the sales process by adapting ABB's products with customer applications to meet their requirements/specifications. Each day, you will select optimized products and technology for adaptation, prepare relevant documentation, and serve as a key technical resource for the RSC requisition. You will also showcase your expertise by identifying and cultivating new business opportunities by proactively prospecting, networking. This role is contributing to the Rotterdam Service Center, Empire District. Main stakeholders are Rotterdam Service Center. You will be mainly accountable for: Developing and implementing solutions, product packages, and software applications with your team. Understanding customer needs and requirements, and effectively communicating the ability of ABB's solutions to address those needs. Coordinating the product demonstrations and presentations to showcase the value and benefits of ABB's solutions. Supporting in preparing sales proposals and negotiating contracts to secure new businesses. Qualifications for the role Bachelor degree in electrical engineering, preferred (electrical mechanical or related) OR Associate degree PLUS minimum 4 years related experience OR HS diploma / GED PLUS minimum 6 years related experience Experience with the application of Power Distribution upgrades, relay upgrades, drive upgrades, generator neutral grounding upgrades, custom bus work, generator switchboard and switchgear modifications, preferred Ability and willingness to possess and maintain a valid passport and driver's license AutoCAD, a plus Ability and willingness to travel when required Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. Why ABB? What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.#LI-onsite We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.

Job Description Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club. Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions. Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management. EOE

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description The Refurbishment Manufacturing Contractor will be responsible for the inspection, troubleshooting, analysis, repair, receiving/shipping and packaging, and related documentation and duties associated with the repair of X-Ray Detectors, Receptors, and Imagers. In addition, the technician will be tasked with the repair and handling of contract service work in support of the XRD customer base. The technician will generally operate in the HLA and XT labs, with assignment in other areas of the facility as needed. Qualifications Responsibilities: -Inspect parts for defects in workmanship -Bond modules -Build detectors using specific parts and OMS' -Assist engineering with bonding, builds, and idea implementation -Utilize MES to ensure proper tracking of product -Computer proficiency with Windows, Office, and other programs -Maintain compliance with cGMP (Common Good Manufacturing Practices) -Continue to improve upon established Lean Line practices. Qualifications : 1. High school diploma or GED 2. Ability to work under close supervision and follow instructions 3. Proficiency to understand and interpret basic written technical information 4. Demonstrated proficiency to utilize computerized work systems 5. Effective verbal and written communication skills 6. Ability to communicate using English Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!

A Spanish version of this position is available upon request. La versión de esta posición está disponible en Español si es requerida. Join Our Mission - Be a Vital Part of Something Bigger BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! Your Role at BHSN: As an IT Support Technician , you'll be the frontline of technology support across our organization-providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You'll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service. Work Schedule & Location: Full-time, Monday - Friday, 8:00AM to 4:00PM Occasional after-hours/on-call support rotation What You'll Do: Provide Tier 1 helpdesk support via phone, email, and ticketing system Support PC setups, printer troubleshooting, and VOIP telecommunication systems Respond to user inquiries and resolve hardware/software issues Train end-users individually or in groups on software and hardware use Maintain and update software systems, databases, and reports Monitor system performance and complete routine maintenance tasks Support remote troubleshooting and escalate unresolved issues Assist in IT asset inventory and management Create and manage accounts in Active Directory and Microsoft 365 Develop and maintain documentation and training materials Contribute to enterprise-wide projects and quality improvement efforts Create reports using Crystal Reports as needed Participate in on-call rotation and occasional off-hours work for system maintenance Other duties as assigned What We're Looking For: High school diploma or GED required Technical/vocational training in Information Technology or related field required Associate's degree or higher in IT/Computer Science preferred Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred 1-2 years of client-facing help desk/IT support experience Experience with Office 365, Active Directory, networking, and RMM tools a plus Strong troubleshooting skills and ability to explain tech solutions clearly to end users Excellent communication, time management, and organizational skills Problem-solving mindset with a passion for lifelong learning Valid NYS driver's license and reliable transportation required Why BHSN? We believe that when you bring your whole self to work, you thrive-both professionally and personally. We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion. At BHSN, everyone belongs. Our Commitment to Diversity, Equity & Inclusion: BHSN is proud to be an Equal Opportunity Employer. We welcome all qualified applicants without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic information, marital status, arrest or conviction record, status as a victim of domestic violence, familial status, gender identity or expression, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.

What this Job Entails: The Service Desk Specialist will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels. Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you're based. Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur. Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate, ensuring their issues are fully fixed and they have an optimal IT experience. Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects. Required Qualifications/Skills: 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment. Advanced knowledge of Windows, mac OS, Linux, iOS, Android, networking, and information security topics. Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN. Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom). Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority. Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Experience with hardware, software, and network troubleshooting Ability to resolve technical issues under pressure Preferred Qualifications: Bachelor's degree (B.S/B.A) from four-college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $30.12 - $50.19 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

GovCIO is currently hiring for Cybersecurity Network Defense Administratorto be responsible for performing a variety of network defense activities in accordance with established guidelines and best practices. This position will be located in Radford, VA and will be a remote position. **Responsibilities** The Senior Cybersecurity Network Defense Administrator (Information Assurance Engineer - Senior) will be responsible for performing a variety of network defense activities in accordance with established guidelines and best practices. The role includes managing ACAS infrastructure, configuration, scanning, reporting, and analysis activities in accordance with the DISA ACAS Best Practices Guide. The administrator will also manage Army Endpoint Security Solution (AESS) Site Reviewer activities, DISA Whitelist, and PKI Tokens. Additionally, the role involves performing STIG Compliance scanning and reporting, providing Ports, Protocols, & Services Management (PPSM) support, and reviewing proposed configuration changes for security impact. The administrator will handle in-processing and out-processing tasks, manage updates to the designated training and certification tracking system, and participate in SW Assurance reviews to ensure ACAS findings are remediated or appropriately documented via eMASS POA&M. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + Cybersecurity Certification (such as Security+/CISSP/etc.) + 9+ years' experience with Cybersecurity and Network Defense related areas + Experience with ACAS management, including infrastructure management, configuration, scanning, reporting, and analysis. + Proficiency in managing Army Endpoint Security Solution (AESS) Site Reviewer activities. + Experience with DISA Whitelist management. + Knowledge of PKI Token management. + Strong understanding of DoD STIGs and ability to perform STIG Compliance scanning and reporting. + Experience providing Ports, Protocols, & Services Management (PPSM) support. + Ability to review proposed configuration changes for security impact. + Experience with in processing and out-processing tasks related to account management functions. ***PENDING CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + Familiarity with DISA ACAS Best Practices Guide and NETCOM policies. + Familiarity with DISA Continuous Monitoring and Risk Scoring (CMRS). + Strong analytical and problem-solving skills. + Excellent communication and coordination skills. + Experience with Army enterprise monitoring tools and practices. + Knowledge of security regulations and best industry practices. + Ability to work effectively in a team environment and collaborate with various Stakeholders. + Experience with incident response activities. + Understanding of Continuity of Operations Plans and Communication Plans. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $105,000.00 - USD $150,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************************************ **Location** _US-Remote_ **ID** _2025-6786_ **Category** _Cyber Security & Intelligence_ **Position Type** _Full-Time_

IT Support Engineer (Tier III) Status: Full-TimeSalary: $35 - $45/hr. OverviewA growing managed services provider is seeking an experienced IT Support Engineer (Tier III) to join its Managed Services team. This position plays a key role in delivering advanced technical support to clients by resolving complex IT issues and maintaining critical infrastructure systems. The ideal candidate combines deep technical expertise with a customer-first mindset, providing high-quality service and communication in every interaction. Position SummaryThe Tier III IT Support Engineer will be responsible for troubleshooting and maintaining client IT environments, including desktops, servers, networks, virtualization platforms, and business applications. This role handles advanced support escalations, implements systems upgrades, and performs proactive maintenance across diverse customer environments. The successful candidate will demonstrate strong problem-solving skills, independence, and a passion for delivering exceptional client experiences. Key Responsibilities Provide advanced technical support for complex IT issues related to desktops, servers, networking, and virtualization. Respond to and resolve escalated service requests efficiently and within established SLAs. Manage system configurations, updates, and maintenance for multiple client environments. Support and administer Microsoft Windows Server and desktop operating systems. Configure and troubleshoot network devices including firewalls, switches, and wireless solutions. Maintain and support virtualized environments (VMware preferred). Administer and support Office 365, Google Workspace, antivirus software, and backup solutions. Use Remote Monitoring and Management (RMM) tools to proactively identify and address system issues. Document troubleshooting steps, resolutions, and configurations with exceptional clarity and attention to detail. Communicate effectively with customers regarding issue status, resolution progress, and follow-up actions. Collaborate with internal teams to improve processes, knowledge sharing, and service quality. Conduct occasional onsite client visits for installations, maintenance, or escalated support. Qualifications Proven experience supporting Microsoft environments (servers and desktops). Strong proficiency with networking technologies including firewalls, VLANs, switches, and wireless systems. Hands-on experience with VMware and virtualization technologies. Skilled in using RMM platforms for monitoring and support. Proficient with Office 365, Google Workspace, backup systems, and antivirus platforms. Excellent verbal and written communication skills. Strong customer service orientation with the ability to manage client relationships professionally. Demonstrated ability to work both independently and as part of a collaborative team. Highly organized, detail-oriented, and adaptable in a fast-paced environment. “Do-what-it-takes” attitude and commitment to customer satisfaction. To see a full listing of all our open positions, please visit: ****************************************************** red Shift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

with occasional customer site visits Pay: $35-$45/hr, Depending on Experience Team: Managed Services Type: Full-time About this company TES Staffing is supporting an wonderful Managed IT Services, Cybersecurity, and Unified Communications comapny in Albany. This highly trusted and accountable team makes IT work for the customers; and make it easy. No excuses. They're a team that values communication, collaboration, and doing whatever it takes to support their clients and each other. If you love solving problems and helping people, you'll thrive here. What You'll Do Provide hands-on IT support for desktops, servers, networks, and applications. Troubleshoot and resolve complex technical issues efficiently and professionally. Collaborate with team members to maintain high service standards and meet SLAs. Keep clear, detailed notes in our systems and communicate updates to clients. Go above and beyond to ensure customer satisfaction - every time. What We're Looking For You're someone who: Enjoys helping people and communicates clearly. Doesn't give up easily - you dig in until the problem's solved. Finds answers even when the path isn't clear. Has a “do whatever it takes” attitude. Has experience with: Microsoft operating systems (desktop & server) IP networking (firewalls, switches, wireless) VMware and Remote Monitoring tools Office 365, Google Workspace, and backup solutions Why You'll Love Working Here Work with a team that genuinely cares about customers and each other. Be empowered to take ownership of your work and grow your skills. Enjoy a supportive environment that values both excellence and fun.

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? Position Overview We are seeking a strategic, detail-oriented, and results-driven Support Analytics Analyst to support business intelligence and analytics efforts across Finance, Human Resources, and Customer Support functions. This individual contributor role will play a key part in transforming data into meaningful insights that enhance decision-making, operational efficiency, and organizational alignment. The ideal candidate is highly skilled in Power BI, fluent in SQL and Excel, and experienced in creating reporting tools and dashboards that help stakeholders understand performance, identify trends, and drive improvements. They are curious, analytical, and passionate about enabling data-driven decisions through clarity and collaboration. What you'll do Deliver Business Insights: Translate complex, large-scale data into clear insights and actionable recommendations that support revenue, profitability, and strategic goals. Dashboard & Reporting Development: Design, build, and govern automated dashboards and reporting tools using Power BI, SQL, and Excel to enable effective decision-making. Performance Monitoring & KPI Tracking: Support the development and tracking of key performance indicators (KPIs); provide insights to benchmark performance and drive accountability across functional teams. Data Management & Integration: Extract, clean, and analyze data using tools such as Google BigQuery and Excel; partner with IT and data engineering teams to ensure data quality, model performance, and scalable infrastructure. Cross-Functional Collaboration: Partner with stakeholders across Finance, HR, Customer Support, and internal BI teams to understand business needs and provide analytic support for planning, reporting, and process improvement initiatives. Problem Solving & Root Cause Analysis: Analyze data to identify operational issues or improvement areas; conduct root cause analysis and risk assessments to inform solutions. Communication & Data Storytelling: Document and communicate data findings clearly, translating technical insights into accessible, non-technical language for business stakeholders. Enablement & Governance: Promote data literacy and self-service BI across the organization, ensuring reporting processes are accurate, timely, and aligned with business needs. All other duties as assigned Who you are Bachelor's degree in finance, information systems, mathematics, business analytics, or a related quantitative field 2+ years of experience in analytics, reporting, or business intelligence roles Advanced proficiency in Power BI, including DAX, Power Query (M), and dashboard design Solid knowledge of SQL and Excel with experience querying large datasets Experience working with data from HR, Finance, or Customer Support systems is a plus Proven ability to synthesize data into compelling stories and business cases Strong communication and presentation skills, with a collaborative, growth-led and business-partnering mindset Strong communication skills, with the ability to explain data and analysis clearly to both technical and non-technical stakeholders Detail & results-oriented, with the ability to manage multiple priorities in a fast-paced, matrixed environment What's in it for you Annual base salary range: $95,000 - $100,000 Bonus target range: 20% Generous benefits package including medical, dental, vision, life, disability A company culture that prioritizes internal development and professional growth Time off with pay 401(k) plan with a degree of employer matching Paid parental leave Wellness programs and product discounts Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. #LI-VA1 #LI-hybrid By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, ******************************************** or terms of use ******************************************

EUC / Desktop Engineer * Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot. * Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards. * Provide Tier 3 support for escalated desktop, laptop, and peripheral issues. * Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts. * Automate repetitive tasks using PowerShell or other scripting tools. * Monitor and report on endpoint health, patch compliance, and software inventory. * Collaborate with security teams to implement and maintain endpoint protection solutions. * Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience. * Maintain documentation for desktop standards, procedures, and troubleshooting guides. * Participate in after-hours support rotation and respond to critical incidents as needed. * Participate in costing efforts for projects, providing cost and sizing estimates * Assist server engineering team with minor server support tasks. * 5+ years of experience in desktop engineering or enterprise IT support. * Strong experience with Windows 10/11, Active Directory, and Microsoft 365. * Proficiency with endpoint management tools such as SCCM, Intune, or similar. * Experience with scripting and automation (PowerShell preferred). * Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus. * Experience with MacOS and Linux endpoints is a plus. * Microsoft certifications (MD-102, MS-100, MS-101) a plus. * Knowledge of ITIL practices and service management tools (e.g., ServiceNow). * Windows server experience a plus. * Knowledge of VMWare is a plus. Salary Range- $60,000-$70,000 a year #LI-SP3 #LI-VX1

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product. Technical Support Engineer at Merge As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You'll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge's product offerings to our customers, with increased levels of internal and external visibility. What you will do: Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings. Troubleshoot technical issues and drive creative solutions to customers in a timely manner. Contribute to establishing and maintaining the integration of Merge into our customers' product Partner with Engineering, Product and Customer Success teams to resolve incidents and advocate for feature requests. Create and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base. Help lay the foundation for a successful and rapidly growing support engineering team! Take part in an overnight on-call rotation for critical incidents about once every six weeks. The ideal candidate will have 3+ years of experience in technical support, customer facing engineering, or solutions engineering roles. Computer science background or other technical/quantitative orientation. Excellent verbal and written communication skills. Strong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail Strong problem-solving skills; experience with scripting for debugging and one-off analyses is a plus. Prior startup experience is a plus Compensation The cash compensation range for this role is $110,000 - $134,000 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package. Benefits: Unlimited PTO + 10 company holidays Quality health, vision, and dental insurance 401K Plan $200 one-time home office stipend Free dinner when working past 7pm Annual company offsites and quarterly team events. Past locations have included: Nashville, Sonoma, and the Hudson Valley Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to our employees while providing hardware and software support and building strong customer relationships. You will be instrumental in identifying and implementing technology solutions to meet the needs of the business and will be responsible for identifying operational efficiencies and maintaining thorough, up-to-date, documentation for IT processes and employee facing resources. You must demonstrate a strong sense of urgency around solving our employees' technological challenges. You will report to the IT Manager. You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You'll Do Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding Provide user support for issues through our full suite of technology: Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications Field access requests and maintain proper access to internal tools and resources through time Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience Serve in an on-call capacity and assist in production issues when necessary What We're Looking For A minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment Proven experience with Mac OS and Google Workspace, including troubleshooting common issues Solid understanding of IT fundamentals and data security practices, with a security first mindset Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences Experience installing and supporting conferencing equipment Proficiency in a command line environment such as bash or zsh Experience maintaining or managing users and applications in Okta or other IAM Platforms and experience administering Jira is preferred MDM experience with Jamf, Kandji or other Mac-focused MDMs is a plus Some scripting or programming experience is a plus Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially covered by GG Fertility and adoption benefits via Carrot and Kindbody Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support The starting base salary for this role in New York is between $95,000 - $115,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.