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  • Technical Support Specialist, Water Meters

    Pace Supply 4.4company rating

    Remote support specialist job in Sacramento, CA

    Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment. The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business. Responsibilities Customer Support Excellence Promptly address inquiries, concerns, and technical issues related to division products and systems. Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships. Collaborate closely with clients to understand their unique needs and preferences. Collect and analyze customer feedback and survey responses to identify areas for improvement. Product Knowledge, Troubleshooting, and Training Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities. Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction. Stay updated on the latest division products, technologies, and industry trends to offer informed insights. Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage. Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information. Manufacture Liaison Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication. Collaborate with internal teams to ensure seamless coordination and resolution of customer issues. Cross-Functional Collaboration Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs. Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support. Documentation & Reporting: Maintain detailed records of customer interactions, technical issues, and solutions for future reference. Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution. Qualifications High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A minimum of 2 years in customer service management, particularly in metering technology. Demonstrated ability to build and maintain relationships. Flexible, creative, and able to work in a dynamic fast-paced work environment. Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas. Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint. Excellent oral/written communication skills, including well-developed presentation skills. Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience. Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology. Preferred: Outstanding verbal and written communication and organization skills. Preferred: Self-motivated, able to work with minimal supervision. Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively. PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations. Work Environment Pre-Employment Requirements As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements: Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements. Drug Test: A drug test will be administered to ensure a drug-free workplace. Work Environment Physical Requirements: The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck. Prolonged periods of standing or sitting at a desk and working on a computer. Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception. Environmental Conditions: The employee is frequently exposed to moving mechanical parts and outside weather conditions. Occasionally, the employee may be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Benefit Snapshot: PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Relocation Benefits NO Remote Availability IN MARKET REMOTE *Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.
    $42k-76k yearly est. Auto-Apply 39d ago
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  • Application Support Specialist III

    E Logic

    Remote support specialist job in Sacramento, CA

    E-logic is seeking a skilled and highly motivated Application Support Specialist III to join our team as a contractor supporting the County of Sacramento Department of Health Services (DHS). The successful candidate will be embedded with the DHS IT team to primarily focus on the development and maintenance of web applications for the Behavioral Health Services Division. This role requires strong technical expertise in modern web development frameworks and a commitment to independent problem-solving and follow-through on assignments. This job will be temporary, which it means, 6 months with a possibility to extended it. The interviews will be conducted in the job location. Responsibilities: Design, develop, and maintain web applications for the Behavioral Health Services Division. Utilize and apply technical skills in ASP.Net Core, C#, MVC, and Angular to build robust and scalable solutions. Manage, query, and manipulate data within relational databases using SQL. Provide analysis and troubleshooting for application-related issues and follow through on assignments independently. Collaborate with the embedded IT team and departmental customers to ensure web application functionality meets operational needs. Generate reports and perform data analytics using tools like SSRS and Power BI (a plus). Required Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent experience. Proven experience with ASP.Net Core, C#, MVC, and Angular. Experience working with relational databases and SQL. Excellent research, analysis, and problem-solving skills. Strong analytical skills. Excellent verbal and written communication skills. Demonstrated ability to work independently and follow through on assignments. Preferred Qualifications: Strong experience with coding languages, databases, and data analytic tools. Experience with SSRS and Power BI. Familiarity with or experience in Electronic Health Records (E.H.R.) systems. Relevant professional certifications (a plus). Interest in new and developing technologies. Important Notice: This role is part of a proposal for the Sacramento County Agency. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
    $79k-138k yearly est. 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Vacaville, CA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $49k-73k yearly est. 60d+ ago
  • desktop support

    Artech Information System 4.8company rating

    Remote support specialist job in San Ramon, CA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE :Desktop Support LOCATION: SAN RAMON,CA Duration:1 year TO 2 YEARS · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. · Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. · Outlook PST files. · Candidates should have valid driver's license and reliable transportation to travel to various local sites IF REQUIRED THEN ONLY Additional Information For more information, Please contact Shubham ************
    $49k-66k yearly est. 60d+ ago
  • Web Developer & IT Support Specialist

    A Plus Tree 4.6company rating

    Remote support specialist job in Sacramento, CA

    Job Description Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career. We're looking for a versatile Web Developer & IT Support Specialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA. Responsibilities · Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed. · Monitor internal support channels (Teams, phone, chat) and provide timely assistance. · Deliver training and guidance on internal software tools to staff. · Triage and resolve software bugs and performance issues across web and mobile platforms. · Develop new features, integrate third-party APIs, and maintain cross-platform compatibility. · Maintain technical documentation for codebases, systems, and user-facing resources. · Participate in planning meetings and help prioritize features and technical tasks. · Administer SharePoint and Microsoft 365 environments, including permissions and group access. · Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits. Preferred Skills · PHP · JavaScript · MySQL · CSS · HTML Preferred Experience · React Native · Angular Benefits: Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching. *A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $50k-80k yearly est. 26d ago
  • Geomatics and Construction Application Specialist

    Topcon Positioning Systems, Inc. 4.5company rating

    Remote support specialist job in Livermore, CA

    Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to ********************* . Topcon is seeking a **Professional Services Applications Specialist** to lead dealer and end-user training programs while providing technical expertise through product demonstrations and customer support. This role is based primarily at our Livermore, CA Training Center and plays a key role in supporting sales, training, and product validation efforts across our customer base. You'll work hands-on with advanced construction and surveying technology, collaborate closely with internal teams, and support customers in both classroom and real-world field environments. **Key Responsibilities** + Deliver instructor-led, online training programs and webinars for dealers and end users + Provide product sales demonstrations at the Training Center and on-site, and support sales events such as trade shows + Provide customer support via phone, online, and on-site visits + Assist with product test verification related to field support issues and new product or code releases + Develop training materials, online articles, and support documentation for products + Maintain training machinery, equipment, and the training facility used for demonstrations and programs **Scope & Work Environment** + **Primary Location:** Livermore, CA (daily onsite work) + **Travel:** This role includes up to 15-25% domestic travel + **Work Conditions:** + Combination of office/classroom and outdoor field environments + Outdoor work may include hot, cold, muddy, dusty, or rainy conditions + Work may take place on construction sites **Qualifications** **Education** + Bachelor of Science degree in Surveying, Surveying Technology, Geodesy, Construction Management, or a related field preferred + Equivalent combination of education and relevant work experience will be considered **Experience & Technical Skills** + 3-5 years of experience in surveying, civil engineering, and/or construction applications + Strong working knowledge of: + Surveying applications + Topography + Construction staking + Precision 3D measurement + Experience as a crew chief, site supervisor, foreman, equipment operator, or grade checker preferred + Knowledge of construction grade control and/or estimating software is a plus **Knowledge, Skills & Attributes** + Strong verbal presentation and written communication skills + Proficiency in Microsoft Word, Excel, and PowerPoint + Ability to work independently with minimal supervision + Strong mechanical aptitude and ability to use basic hand tools (e.g., wrenches, drills) + Willingness and ability to learn to operate heavy construction equipment + Strong interpersonal skills and ability to collaborate across teams + Proficiency in English required **Physical Requirements** + Ability to climb on and operate construction equipment such as bulldozers and motor graders + Ability to lift and carry tools and equipment up to 50 pounds **Base Pay** Expected Base Pay Range: $109,000 to $145,000 Annualized The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. **Benefits*** : Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant's sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process. *Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly ("non-exempt") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried ("exempt") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package. **We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (**************************** .
    $109k-145k yearly 5d ago
  • Support Specialist, Vacancy CL-210-26, Internal Applicants Only. DEADLINE 01/13/2026 - 5:00 PM PST

    Stanislaus County Office of Education 3.6company rating

    Remote support specialist job in Modesto, CA

    Working at the Stanislaus County Office of Education (SCOE) is an enriching experience, driven by a commitment to educational excellence and community impact. SCOE provides a dynamic work environment where employees play a crucial role in providing services and managing programs benefitting families and the community. SCOE fosters a culture of innovation and collaboration, encouraging staff to contribute their ideas and expertise to initiatives that positively influence student success. SCOE's emphasis on professional development ensures that employees have ample opportunities for continuous learning and growth, supporting their career advancement. With a dedication to inclusivity and a supportive workplace culture, SCOE offers an ideal setting for individuals passionate about education to make a meaningful difference in the lives of students. See attachment on original job posting Ed-Join Application High School Diploma or High School Equivalent Certificate and three years of experience working with county and statewide programs/consortiums. Valid driver's license. ADDITIONAL DOCUMENTS: The following documents are not required at the time of application but will be required of the selected applicant prior to employment: Department of Justice Fingerprint clearance, Tuberculosis clearance & Pre-Employment Physical/Drug Screen clearance. Must be at least 18 years of age. Refer to the job posting for a list of required skills or if you have any questions or need further clarification, please contact the email address listed in the posting. Ed-Join Application High School Diploma or High School Equivalent Certificate and three years of experience working with county and statewide programs/consortiums. Valid driver's license. ADDITIONAL DOCUMENTS: The following documents are not required at the time of application but will be required of the selected applicant prior to employment: Department of Justice Fingerprint clearance, Tuberculosis clearance & Pre-Employment Physical/Drug Screen clearance. Must be at least 18 years of age. Comments and Other Information LICENSES AND OTHER REQUIREMENTS: Possession of a valid Driver License. BENEFITS: A Benefit Entitlement for health, dental and vision coverage is available for positions that are at least 4 hours per day. The amount of the entitlement is based on the number of hours worked per day. APPLICATION PROCEDURES - If the application does not provide enough space for your work history, you may include an attachment with additional work history information. USE SAME FORMAT AS THE WORK HISTORY SECTION ON THE APPLICATION. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION, AMERICANS WITH DISABILITIES ACT EMPLOYER
    $52k-74k yearly est. 5d ago
  • IT Help Desk

    AMAX 4.1company rating

    Remote support specialist job in Fremont, CA

    Manage Windows and virtual servers with 100+ clients. Install, troubleshoot and configure PCs, printer and other hardware peripherals, operating systems, telephones, network equipment and software applications. Perform backups, user account, security, and Disaster Recovery. Complete and accurate documentation of the IT infrastructure and ongoing changes. Manage existing and new networking solutions, including monitoring the network stability and uptime. Perform preventive maintenance activities. Work and support with other departments as needed. Work with Vendors/facility team for IT infrastructure, cabling and power requirement Support all IT Help desk activities (new hire set-up, on-boarding related to IT) Requirements College degree with 2+ years in PC troubleshooting experience. Experienced in troubleshooting PC/Laptop hardware and software issues Experienced with Windows, Windows office, LAN and WAN networking skills needed for connectivity troubleshooting. Knowledge of Windows Desktop Ability to take initiatives with minimum direction; team player. Ability to work in a fast-paced environment. Good written and verbal communication skills. Preferred: Virtualization knowledge. Active Directory and Group Policy Knowledge. Router configuration. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) match Flexible spending account Commuter benefits Health Savings Plan We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work! About AMAX Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX's advanced AI solutions, visit amax.com. Join Us Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry. AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
    $50k-70k yearly est. Auto-Apply 4d ago
  • Metrology Application Specialist

    Sirenopt

    Remote support specialist job in San Leandro, CA

    SirenOpt helps manufacturers make better, safer, and more reliable micro- and nano-materials. These materials are the building blocks of critical sectors of the global economy such as batteries, computer chips, aircraft components, and power systems. But, surging material demand and growing complexity are pushing production to unprecedented scales and speeds, leaving manufacturers effectively flying blind. Small, undetected variations during production lead to wastage, lower performance, higher costs, and safety risks. SirenOpt is changing this. Our manufacturing intelligence platform scans materials, revealing critical internal information without damaging them. Using a novel combination of cold atmospheric plasma, physics-informed machine learning, and predictive analytics, SirenOpt creates unique, real-time fingerprints that capture material signals no other method can access. These insights give manufacturers unprecedented visibility into how materials behave as they are made. We turn hidden data into actionable intelligence to help manufacturers reduce variability and thus increase yield and performance. The technology can be deployed as a standalone tool or integrated directly into factory production lines. SirenOpt is currently deploying early versions of its platform with some of the largest industrial manufacturers in the world across North America, Europe, and Asia. Our first commercial product will be released in 2026. Job Description We are seeking a Metrology Applications Specialist to join our Applied Metrology Team. The Applied Metrology team leads technical interactions with our customers, prospects and stakeholders, including in-house demonstration studies, and the delivery and installation of SirenOpt's PlasmaSens products at customer sites. The AM team also provides consultation, training and support services to those customers. If you are a driven and skilled application specialist looking to make a significant impact in advanced manufacturing and the green energy transition, we encourage you to apply. We believe that the most innovative teams are inclusive and celebrate all forms of diversity. We highly encourage candidates from unrepresented groups to apply. In this role you will: Work closely with customers, prospects and collaborators to understand their material and product metrology requirements, and use that understanding to define and execute on demonstration studies and proof-of-concept efforts Report and discuss demo study results with customers, and utilize their feedback to provide direction on next steps both internally and externally Demonstrate SirenOpt's solutions and technology to customers and stakeholders during customer visits, as well as at both in-person and virtual events and conferences Provide feedback to the SirenOpt product and engineering teams on user experience in order to improve customer satisfaction. Identify new applications, performance capabilities, product features and value to further enhance SirenOpt product and market opportunities Work closely with your colleagues in the Applied Metrology team to create & improve new methodologies and process to optimize both internal and external platform performance Perform concept and feasibility, and qualification analyses of new metrology approaches Document platform/product best practices and procedures for external stakeholders and colleagues You have: B.S. or a graduate degree in a relevant engineering or technical discipline, including chemical engineering, materials science, chemistry, physics, or a related discipline One to two years' work experience related to manufacturing, metrology, characterization and/or materials development, preferably with films and/or their precursor materials Previous experience working with hardware, software and/or analytics products that target manufacturing sectors Solid understanding of machine learning and data science, especially as it relates to industrial applications for ML, and experience with data analysis tools (eg Matlab) and/or languages (eg Python) Strong people skills, and a demonstrated ability to work closely with both internal and external stakeholders to deliver results Travel to global customer sites, conferences and trade shows will be required, so possession of a valid passport and the willingness to use it will be required Excellent written and verbal communication skills Demonstrated ability to adapt to new challenges and excited to work in a fast-paced, multi-disciplinary environment The ideal candidate will learn new concepts quickly and take pride in the quality of their work. Curiosity, a self-starting attitude and a desire to see your work positively impact manufacturing across industries and across the globe Nice to have: Prior work or research experience in one or more of the key industrial markets that SirenOpt addresses, including batteries, semiconductors, power generation, energy or electronics Fluency in one or more key stakeholder languages, including Mandarin Chinese, Japanese, Korean, German or French Base Pay Range$120,000-$160,000 USD Benefits Equity and Salary compensation depends on experience Health, Dental, Vision plans provided 401k matching provided Time off: 20 days of PTO per year, plus approximately 15 paid US holidays per year
    $120k-160k yearly Auto-Apply 7d ago
  • Senior Specialist Digitalization - Application Support

    BASF 4.6company rating

    Remote support specialist job in Acampo, CA

    **Now hiring! Senior Specialist Digitalization - Application Support** **Acampo, California (Hybrid)** We are looking for a Senior Specialist Digitalization - Application Support to join our Agricultural Solutions team supporting our Vegetable Seeds business in Acampo, California. **Come create chemistry with us!** BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture. This role provides functional support for applications and tools used by breeding, product development, and R&D teams to enhance efficiency and innovation. Key responsibilities include user enablement through training and guidance, troubleshooting software and hardware issues, and offering expert consultation to optimize workflows. The position also involves creating and maintaining clear documentation to ensure consistent and effective tool usage. By serving as a trusted advisor, this role helps teams leverage technology to accelerate the development of new varieties and improve research processes. **As a Senior Specialist Digitalization - Application Support, you create chemistry by...** + Providing technical support to an international user base for R&D applications and workflows, diagnosing and resolving issues + Communicating with customers via Teams, email, and issue trackers to clarify problems and give clear guidance + Collaborating with development teams to escalate complex issues, share user feedback, and support software fixes + Documenting software issues, resolutions, and user guides to streamline future support and knowledge sharing + Identifying digital bottlenecks and optimization opportunities within breeding and technology teams + Delivering training and onboarding sessions to ensure users understand software features and work efficiently **If you...** - Hold a BSc in Information Technology, Software Engineering, Computer Science, Biosciences (digital focus), or a related field (MSc preferred) - Have a minimum of 5 years' experience supporting digital tools and workflows for biosciences (experience in plant breeding support preferred) - Use issue tracking and documentation tools effectively (e.g., Jira & Confluence, Azure DevOps) for agile software support - Understand database systems in a bioscience context and how applications access data (no advanced SQL required) - Are familiar with data visualization tools and data availability concepts (e.g., Spotfire, Power BI, data/semantic models) - Have basic knowledge of operating systems, networking, desktop virtualization, cloud services, or HPC environments - Diagnose technical issues quickly using analytical skills to identify root causes and implement solutions - Communicate clearly in English (fluent); Spanish fluency is a strong plus for user support - Demonstrate a strong customer service mindset, patience, and empathy when assisting users - Prioritize and manage multiple support requests efficiently to ensure timely responses and resolutions - Collaborate well with cross functional teams, including developers and QA, to drive issue resolution - Analyze support data and trends to recommend improvements for software performance and user experience - Show eagerness to learn new technologies and adapt to evolving software environments and user needs - Are able to travel up to 10%, domestically and internationally **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ***************************** to report fraud. **Pay transparency** BASF is committed to pay transparency practices. The competitive Pay Range for this role is $96,800 - $133,100. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.
    $96.8k-133.1k yearly 38d ago
  • Information Technology Graduate- US

    Aveva Group Plc

    Remote support specialist job in San Leandro, CA

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy. Job Title:Information Technology Graduate Employment type: Full-time Work Type: Hybrid (3 days a week in office) Work Authorization: This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education. Please be prepared to answer the following in your application: * Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States? Benefits: * Competitive pay * Mentorship: You will be assigned a technical mentor to guide you during your graduate program * Continuous Learning: You will be supported to gain the relevant professional development to support your work * A comprehensive graduate development program Location: San Leandro, CA About Us: At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future. What We Offer: Learning and Development: You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too. Mentorship: Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice. Real-World Experience: Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills. Networking: Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities. Position Overview: 24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management. You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects. You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training. Qualifications: We are open to applications from a wide range of disciplines including but not exclusively - IT, Business, Technology, Computer Sciences, Engineering, Commercial. * Bachelor's degree in a related field or equivalent work experience. * Proven experience in computer troubleshooting and support. * Strong problem-solving skills. * Excellent communication and interpersonal skills. * Knowledge of Operating Systems, Microsoft Office, and basic networking concepts. * Familiarity with remote support tools and Active Directory. * Ability to adapt to a global and diverse user base. The interview selection process will begin in January/February 2026. AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations. Find out more: *************************************** Salary Range: $79,500.00 - $132,500.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities) AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. All drug screens are in accordance with federal laws and regulations. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
    $79.5k-132.5k yearly 27d ago
  • Information Technology Graduate- US

    Aveva

    Remote support specialist job in San Leandro, CA

    **AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.** **We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.** **If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** .** **For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy (**************************************************************************************************************************** **.** **Job Title:** Information Technology Graduate **Employment type:** Full-time **Work Type** : Hybrid (3 days a week in office) **Work Authorization** : This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education. Please be prepared to answer the following in your application: + Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States? **Benefits:** + Competitive pay + Mentorship: You will be assigned a technical mentor to guide you during your graduate program + Continuous Learning: You will be supported to gain the relevant professional development to support your work + A comprehensive graduate development program **Location:** San Leandro, CA **About Us:** At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future. **What We Offer:** **Learning and Development:** You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too. **Mentorship:** Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice. **Real-World Experience:** Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills. **Networking:** Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities. **Position Overview:** 24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management. You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects. You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training. **Qualifications:** We are open to applications from a wide range of disciplines including but not exclusively - **IT, Business, Technology, Computer Sciences, Engineering, Commercial.** + Bachelor's degree in a related field or equivalent work experience. + Proven experience in computer troubleshooting and support. + Strong problem-solving skills. + Excellent communication and interpersonal skills. + Knowledge of Operating Systems, Microsoft Office, and basic networking concepts. + Familiarity with remote support tools and Active Directory. + Ability to adapt to a global and diverse user base. **The interview selection process will begin in January/February 2026.** AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations. Find out more: *************************************** **Salary Range:** $79,500.00 - $132,500.00 **This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.** **USA Benefits:** Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities) **AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.** **All drug screens are in accordance with federal laws and regulations.** **AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.** **AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at** **recruitingaccommodations@aveva.com** **. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.** **Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.** Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (*********************************************************************************************************************** .
    $79.5k-132.5k yearly 26d ago
  • Bilingual Mining Application Specialist

    Toromont Cat

    Remote support specialist job in Concord, CA

    Job Type: Full-time, Permanent Compensation: $74,000 to $85,000 As a Bilingual Mining Application Specialist YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) * An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: * Participate in relevant Caterpillar Dealer Advisory Groups (DAG's) * Gathering, analyzing & communicating intelligence on products, market conditions, competitors, & customers * Forecast input & assist with managing inventory levels * Develop a standardized NPI process for all machine families including Annual Product Updates (APU) * Work closely with Caterpillar District office on a comprehensive go-to-market strategy for all product families including merchandizing support and key model focus initiatives * Work with Sales to develop a Value selling message - VET & TURBO * Gather, analyze & communicate intelligence on products, market conditions, competitors, & customers * Provide leadership direction as it relates to promotion dealer/customer/association events * Provide input on pricing strategies Must-haves for this role: * Post-Secondary Education with a minimum of 5 years' experience in a customer facing role * Highly safety conscious with at least 5 years' of hands on experience around heavy equipment * Strong technical aptitude and solid understanding of heavy equipment applications * Customer centric with proven coaching, mentoring and people development skills would be an asset * Solid business acumen and a mindset for continuous improvement * A strategic thinker with excellent analytical and problem solving skills * Effective communication and strong interpersonal skills to deal with all levels * Computer literate with proficiency in Microsoft Applications * Bililngual French/English About Toromont Cat With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
    $74k-85k yearly 60d+ ago
  • 2,200+Take Home ER-It's The Hotness Plus Some

    Valley Healthcare Systems 3.6company rating

    Remote support specialist job in Walnut Creek, CA

    Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. ******************* Job Description There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************ Qualifications 2 years experience, CA RN Lic, ACLS, BLS Additional Information Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
    $44k-69k yearly est. 60d+ ago
  • Multiple positions for Windows/Network Admin (Local State government)

    360 It Professionals 3.6company rating

    Remote support specialist job in Sacramento, CA

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill multiple positions for Windows/Network Admin in Sacramento CA. Qualifications At least 5 years of relevant experience with Technical Projects is mandatory. Additional Information In person interview is acceptable
    $87k-115k yearly est. 60d+ ago
  • Technical Support Engineer

    Dynamic Network Factory

    Remote support specialist job in Hayward, CA

    Dynamic Network Factory a high end storage manufacturing company has openings for a tech support/ system and storage administration. You will provide technical support to customers who are working to implement new storage solutions / Server and solve other storage network related issues including test and repair storage devices such as SAN, NAS and DAS at our headquarter facility in Hayward. Job Description: * Respond to customer inquiries, primarily by telephone and e-mail * Resolve customer technical issues through diligent research, reproduction, and troubleshooting * Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems * Document all technical inquiries, develop and review content for knowledgebase * Requirements: * Experience with File System Architecture (FAT, EXT2/3, UFS) * Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux, Unix Solaris or FreeBSD) * Good understanding of Server PC Architecture * Good working knowledge of Networking * Experience working within an Enterprise IT Support environment * Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI) * Excellent understanding of Network Attached Storage (NAS) * Good working knowledge of NAS protocols (CIFS, SMB, NFS) * Understanding of Storage Hardware Architecture (Partitioning / RAID) * Experience configuring SAN Storage Arrays * Experience with Microsoft Cluster Services (MSCS) * Working knowledge of backup software (EMC Networker, Veritas Net Backup, Tivoli Storage Manager, Backup Exec) Working knowledge of backup hardware: * Tape and Disk * Excellent interpersonal skills * Strong in spoken and written English * B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience Highly Preferred Skills: * Experience with data recovery This position largely interacts with equivalent levels of internal personnel. That interaction requires good communication skills and customer service skills. Effectiveness in this role also requires functional knowledge of computer related products and components as well as assembly and test procedures. The job encounters recurring work situations of a non-routine nature where the ability to recognize deviation from accepted practice is required. Accuracy is required in performing all functions of this position; errors in work could cause delays in schedules. This position requires some travel to customer sites and working after hours and weekends.
    $87k-131k yearly est. 60d+ ago
  • Technical Support Engineer

    Soundthinking

    Remote support specialist job in Fremont, CA

    An individual contributor role responsible for troubleshooting, service and support, research, and analysis for our customers with the use of SoundThinking products. Investigates, creates, analyses, and delivers gunshot performance data reports in written format to customers. Supports ShotSpotter, ResourceRouter, PlateRanger, SafePointe and other products as needed. Essential Duties/Responsibilities * Provide end user support for technical issues reported with our end user applications and services, investigate questions from customers, generate customer reports and triage and repair any system issues with other teams within SoundThinking * Provide investigative and consultative support for support cases including gunshot incidents and SafePointe alerts * Compose Technical Support Bulletins and communicate proactively with customers regarding upcoming service and support issues * Generate written notifications and communications with customers in response to issues * Monitor all SoundThinking systems status and report errors, faulty equipment, and other system problems * Maintain activity logs relative to system performance, and other system metrics * Maintain liaison with law enforcement agencies and provide additional incident information efforts by acquiring, minimizing, searching and producing electronic forensic evidence for legal counsel and possibly serving as an expert witness as needed * Log all relevant customer support incidents in ticket tracking system * Follow case management procedures including updating tickets, updating customers, escalating issues and work as a team to coordinate resources to resolve an issue * Perform on-call duty and provide after-hours support to the customers, Incident Review Center, and the Alert Review Center. Minimum Qualifications * Excellent verbal and written communication skills, including effective follow up and follow through on customer issues and internal assignments * Excellent troubleshooting skills, and ability to define the problem, isolate symptoms, perform root cause analysis, and recommend solutions * Must be highly data driven and be able to analyze the data and generate meaningful information from the data. * Strong multi-tasking ability; must be able to work on multiple reports and engagement projects at once, working across several time zones, law enforcement agencies, attorneys, salespeople and markets perhaps all on the same day * Working knowledge of SQL queries, writing queries, etc. * Strong working knowledge of CRM systems such as Salesforce, NetSuite, JIRA, Confluence, etc. * Knowledge of audio and acoustic characteristics preferred * Working knowledge of Google Earth, arc map, ESRI data tools, etc. * Expert level knowledge of MS Office suite * Working knowledge and expertise with on-line tools, intranets, wikis, report writers, etc. * Passionate about and committed to quality customer service * Familiarity with law enforcement best practices is nice to have but not required * 5+ years of experience in the customer service/success technical support field desired but not required * Attention to details and accuracy * Light to Moderate travel may be required, 5%-10% * Must be able and willing to work after-hours and alternative shifts, if necessary * Preferably previous AI experience or be eager to learn and employ AI tools to job-related responsibilities. * Must be able to work on a consistent schedule, which may include weekends and/or holidays as part of the regular shift; Tuesday - Saturday, 12pm - 9pm PST Sunday/Monday off. SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy. SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking's employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at ************************* for assistance. #LI-SSD Note: The Company reserves exclusive rights in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.
    $87k-130k yearly est. 38d ago
  • Technical Support Engineer

    Rhombus, Inc.

    Remote support specialist job in Sacramento, CA

    Who We Are Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world. Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization. Who You Are Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you're on, the work you do here makes a positive impact across the globe. As a Technical Support Engineer, you'll be responsible for developing solutions to customer specifications and for customer support. You are a hands-on, technically minded problem solver who enjoys working directly with customers to configure, troubleshoot, and support integrated physical security systems. You're comfortable collaborating across teams - Sales, Engineering, Product - to deliver solutions that truly meet customer needs. What You'll Do * Implement new feature requests for customers by configuring cameras, sensors, and access control hardware. * Collaborate with clients and Rhombus Engineering teams to resolve product or system issues, including network connectivity, firmware, and integrations. * Provide regular issue and trend reporting to help internal teams understand recurring customer challenges and drive product improvements. * Analyze support processes and recommend strategies to reduce common issues, improve installation success rates, and streamline customer onboarding * Troubleshoot system and customer issues to validate product or service defects by reproducing behavior to isolate root causes. * Support new product launches, by tracking early bugs and providing detailed feedback to Product Management teams * Develop support tracking metrics to demonstrate common customer challenges and strengthen feedback loops between internal teams. What We're Looking For * 2-4 years of technical or IT support experience, ideally with hardware, IoT, or security products. * Experience with ticketing systems (Zendesk) and managing a high volume of technical inquiries. * Previous experience working with or supporting SaaS products, especially with device management platforms. * Comfortable learning new tools and configuring cloud-managed devices or systems. * Strong networking fundamentals, including VLANs, PoE, firewall rules, and basic troubleshooting. * Excellent communication skills with customers via phone, email, and remote support. * Familiarity with access control is preferred - door controllers, readers, wiring, relays, and basic locking hardware behavior. * Knowledge of RESTful web services (Postman) for debugging or automation tasks. * Experience with Python, HTML/JavaScript is a plus. Location This is a hybrid position based in Sacramento, CA. Candidates must be able to commute to the office 2-3 times a week. Work Authorization Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future. Compensation $75,000 - $95,000 Additional forms of compensation, depending on the role, include performance bonuses and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process. Benefits Competitive Salary & Equity Options Flexible Schedule & Paid-Time Off Excellent Healthcare Coverage Generous Family Leave Policy WFH & Workspace Supplies Career Growth & Professional Development Dog-Friendly Office & Pet Insurance What We Value Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists. One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best. Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact. Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right. Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization. Build a Safer Future with Us!
    $75k-95k yearly 39d ago
  • Technical Support Engineer

    Rhombus Energy Solutions 3.8company rating

    Remote support specialist job in Sacramento, CA

    Who We Are Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world. Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization. Who You Are Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you're on, the work you do here makes a positive impact across the globe. As a Technical Support Engineer, you'll be responsible for developing solutions to customer specifications and for customer support. You are a hands-on, technically minded problem solver who enjoys working directly with customers to configure, troubleshoot, and support integrated physical security systems. You're comfortable collaborating across teams - Sales, Engineering, Product - to deliver solutions that truly meet customer needs.What You'll Do Implement new feature requests for customers by configuring cameras, sensors, and access control hardware. Collaborate with clients and Rhombus Engineering teams to resolve product or system issues, including network connectivity, firmware, and integrations. Provide regular issue and trend reporting to help internal teams understand recurring customer challenges and drive product improvements. Analyze support processes and recommend strategies to reduce common issues, improve installation success rates, and streamline customer onboarding Troubleshoot system and customer issues to validate product or service defects by reproducing behavior to isolate root causes. Support new product launches, by tracking early bugs and providing detailed feedback to Product Management teams Develop support tracking metrics to demonstrate common customer challenges and strengthen feedback loops between internal teams. What We're Looking For 2-4 years of technical or IT support experience, ideally with hardware, IoT, or security products. Experience with ticketing systems (Zendesk) and managing a high volume of technical inquiries. Previous experience working with or supporting SaaS products, especially with device management platforms. Comfortable learning new tools and configuring cloud-managed devices or systems. Strong networking fundamentals, including VLANs, PoE, firewall rules, and basic troubleshooting. Excellent communication skills with customers via phone, email, and remote support. Familiarity with access control is preferred - door controllers, readers, wiring, relays, and basic locking hardware behavior. Knowledge of RESTful web services (Postman) for debugging or automation tasks. Experience with Python, HTML/JavaScript is a plus. LocationThis is a hybrid position based in Sacramento, CA. Candidates must be able to commute to the office 2-3 times a week. Work AuthorizationCandidates must be authorized to work in the U.S. without requiring sponsorship now or in the future. Compensation$75,000 - $95,000 Additional forms of compensation, depending on the role, include performance bonuses and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process. Benefits Competitive Salary & Equity Options Flexible Schedule & Paid-Time Off Excellent Healthcare Coverage Generous Family Leave Policy WFH & Workspace Supplies Career Growth & Professional Development Dog-Friendly Office & Pet Insurance What We Value Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists. One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best. Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact. Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right. Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization. Build a Safer Future with Us!
    $75k-95k yearly Auto-Apply 60d+ ago
  • Manufacturing Systems Support Engineer

    Lancesoft 4.5company rating

    Remote support specialist job in Hayward, CA

    Acting data steward for SAP data management - Vehicle list, Work Center, Measuring points and counters, Maintenance Task list, Maintenance plan, Catalog Codes, maintaining the Vehicle and Equipment lists Work with the Business applications team for As-Maintained BOM structure clean-up activities in SAP and to resolve issues resulting in data inaccuracies. Identify and lead SAP product improvement and automation initiatives by collaborating with the Business Applications team Evaluation of SAP user experience for the current system, identify and lead improvement initiatives Be the go-to expert for the SAP system, provide maintenance and troubleshooting for any problems when they arise General System Administration / Hardware/Software Infrastructure support: Provide general IT application support for vital Base Operations systems and infrastructure, interfacing with our Corporate IT teams and advocating the needs of our department Drive IT infrastructure and application improvement projects based on learning from data analytics and feedback from our customers Provide development, maintenance, and operational support for our Technical Publications / service manual authoring application, release software, and customer website Lead data auditing and compliance to ensure better data accuracy and governance across operations Work with internal and external partners to communicate project status, activities, and achievements Qualifications: BS in Information Technology or equivalent engineering degree 6-8 years of experience in a similar System Operation Support role Prior experience hands-on experience with SAP S4 system Exceptional verbal and written communication skills. Strongly self-motivated and detail oriented and has the ability to prioritize daily workload and other assignments Experience with UI development/maintenance including UX studies Coding experience - HTML, CSS, and JavaScript General IT system awareness
    $81k-104k yearly est. 35d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Stockton, CA?

The average remote support specialist in Stockton, CA earns between $37,000 and $91,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Stockton, CA

$58,000
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